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3.0 - 7.0 years
0 Lacs
karnataka
On-site
You will be joining Lumen Technologies, a global technology company dedicated to providing innovative communication and network solutions. Your role will involve empowering businesses and individuals to connect, grow, and thrive in the digital age. With a strong emphasis on customer experience and operational excellence, you will play a crucial part in delivering cutting-edge solutions that cater to the ever-evolving needs of our customers. To excel in this position, you are required to have knowledge of VOIP switches/routing for wireless and wireline networks, along with the ability to effectively utilize LEC web tools. You should possess a deep understanding of ASR ordering requirements and be capable of translating transport requests into ASR submissions. Your responsibilities will include being proficient in Basic Telecom concepts, having a good grasp of POI architecture, building, and voice traffic planning, as well as understanding vendor orders ASR writings and Design. You will be accountable for various work functions that support the network provisioning team, such as designing and augmenting DS1 circuitry for existing or new POI connectivity and coordinating circuit installation between vendors and operation teams. Additionally, you will be managing the order process, which involves tracking, validating engineering, documenting, and publishing daily reports. It will be your responsibility to maintain circuit inventory in XNG Client/Granite database, issue ASRs to LEC using LEC web tools, process all ASRs, provide FOCs and DLRs, and complete the ASR process. Your role will also require you to analyze and understand issues to provide timely feedback or solutions. Strong communication skills are essential for this role, as you will be liaising with clients to determine project objectives and communicating effectively with various stakeholders to drive projects to completion. Proficiency in Microsoft Excel with Pivot tables, Formulas, and VBA Coding is required. Moreover, having additional skills in automation for regular jobs would be advantageous. The shift timings for this role are from 5:30 PM to 2:30 AM.,
Posted 3 days ago
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