100 Dkim Jobs - Page 2

About Jupyter Analytica Jupyter Analytica is a fast-growing performance-marketing agency that blends data, AI and advanced analytics to help e-commerce, SaaS, and technology brands scale profitably. As our client roster and our own internal tech stack grows quickly, we need a hands-on IT professional who can keep our cloud environment, email infrastructure and security posture running efficiently. In addition, we’re looking for a hands-on expert who can build, tune, and protect the infrastructure that keeps our clients’ revenue-critical emails landing in the inbox—not the spam folder. What You’ll Do Infrastructure Setup & Management • Stand up and maintain third-party ESPs (SendGrid, Mailgun, Amazon SES) and on-prem/virtual MTAs (PowerMTA). • Configure dedicated IP pools and warm-up schedules to safeguard sender reputation. • Spin up new domains/sub-domains, provisioning DNS (A, MX, TXT, SPF, DKIM, DMARC, BIMI, rDNS) end-to-end. Deliverability & Authentication • Monitor inbox vs. spam placement, bounce codes, complaint rates, and blocklists; drive swift remediation. • Apply FBLs, feedback loops, and seed-list testing; own deliverability dashboards and alerts. • Partner with marketing teams to optimise templates, HTML/CSS, and sending cadence. Troubleshooting & Optimisation • Analyse SMTP transcripts, PMTA logs, and ESP dashboards to diagnose delivery issues. • Implement ongoing IP/domain warm-up, throttling, and list-hygiene strategies. • Tune PMTA configs and routing rules for large-scale bulk sends. Security & Compliance • Enforce authentication standards (SPF, DKIM, DMARC, BIMI). • Ensure CAN-SPAM / CASL / GDPR compliance in all sends. • Coordinate periodic audits of sender reputation, DNS hygiene, and inbound security. Reporting & Continuous Improvement • Publish weekly deliverability scorecards for internal and client stakeholders. • Stay current on ISP policy changes, new authentication protocols, and industry benchmarks. • Recommend tooling or process changes to push inbox placement toward 99 %+. Microsoft 365 & Exchange Online • User / group / licence lifecycle. • Conditional Access, MFA, and Intune policies. • Shared mailboxes, resource calendars, transport rules. • Retention & e-Discovery configuration. DNS & Domain Management • Maintain DNS zones (A, CNAME, TXT, MX, SPF, DKIM, DMARC). • Coordinate new domain registrations & renewals. • Implement subdomains or aliases for marketing campaigns. Minimum Requirements 3+ years in email deliverability, MTA/ESP administration, or related infrastructure roles. Proven expertise with Microsoft365 , Office , SMTP, SPF, DKIM, DMARC, rDNS, BIMI and large-scale DNS management. Hands-on experience with SendGrid, Mailgun, Amazon SES or PowerMTA configuration and optimisation. Solid grasp of HTML/CSS for email and common rendering pitfalls. Comfortable analysing bounce logs, spam-trap hits, and feedback-loop data. Strong documentation habits and ability to translate complex deliverability issues for non-technical stakeholders. Experience integrating outreach tools (Apollo, Outreach, HubSpot) with custom domains and tracking links. Familiarity with Microsoft 365 or Google Workspace identity/email admin. Nice to Have Scripting ability (PowerShell, Python, or Bash) to automate warm-ups and reporting. Certifications: HubSpot Email Marketing, MTA EE, Mailgun or SendGrid Deliverability accreditation. Why Join Us? Own the Inbox: Your work directly impacts revenue for high-growth brands. Innovative Culture: Work alongside data scientists, growth marketers and AI engineers. Remote First: Flexible hours, distributed team, modern async workflows. Professional Growth: Annual learning stipend and paid certification support. Ready to keep apply? Apply on LinkedIn or send your resume to info @jupyteranalytica.com with the subject “Email Deliverability & Infrastructure Engineer – [Your Name]” Show more Show less

Hi, We are having an opening for Senior Domain Lead-AD/IDAM & Email Lead/Architect at our Mumbai location Job Summary : We are seeking an accomplished and strategic Senior Domain Lead to oversee enterprise email and collaboration systems , Active Directory (AD) , Identity & Access Management (IDAM) , and their security and cloud integrations . The role focuses on end-to-end management and security governance across hybrid environments, ensuring scalable, secure, and compliant digital identity and collaboration infrastructure. Areas Of Responsibility : Key Responsibilities: 1. Infrastructure & Operations Management Manage daily operations for Microsoft 365 (Exchange Online, Teams, SharePoint), Active Directory (on-prem and Azure AD), and domain services. Ensure stability and performance of hybrid AD and collaboration systems through proactive monitoring and incident management. Maintain internal and public DNS, DHCP, certificates, and domain name configurations. 2. Identity & Access Management (IDAM) Own the implementation and operation of IDAM platforms supporting user lifecycle management, access provisioning, and deprovisioning. Design and manage SSO, MFA, conditional access , and privileged access controls (PAM) using tools like Azure AD, SailPoint, or Saviynt. Ensure proper RBAC models, access certifications, and policy enforcement across systems. 3. Email & AD Security Strengthen security posture of email systems by configuring and maintaining anti-phishing, DLP, spam filtering, and encryption tools (e.g., Microsoft Defender for Office 365, Mimecast, Proofpoint). Implement and maintain DMARC, DKIM, SPF , and secure mail flow policies. Lead AD security hardening , including Tiered Administration, Kerberos policies, ACL reviews, and delegation best practices. Enforce least privilege , admin account separation , and monitoring of high-privilege actions (via SIEM or native auditing tools). Key Responsibilities: 1. Infrastructure & Operations Management Manage daily operations for Microsoft 365 (Exchange Online, Teams, SharePoint), Active Directory (on-prem and Azure AD), and domain services. Ensure stability and performance of hybrid AD and collaboration systems through proactive monitoring and incident management. Maintain internal and public DNS, DHCP, certificates, and domain name configurations. 2. Identity & Access Management (IDAM) Own the implementation and operation of IDAM platforms supporting user lifecycle management, access provisioning, and deprovisioning. Design and manage SSO, MFA, conditional access , and privileged access controls (PAM) using tools like Azure AD, SailPoint, or Saviynt. Ensure proper RBAC models, access certifications, and policy enforcement across systems. 3. Email & AD Security Strengthen security posture of email systems by configuring and maintaining anti-phishing, DLP, spam filtering, and encryption tools (e.g., Microsoft Defender for Office 365, Mimecast, Proofpoint). Implement and maintain DMARC, DKIM, SPF , and secure mail flow policies. Lead AD security hardening , including Tiered Administration, Kerberos policies, ACL reviews, and delegation best practices. Enforce least privilege , admin account separation , and monitoring of high-privilege actions (via SIEM or native auditing tools). Partner with SOC and Security teams to respond to identity and email-related threats or incidents. 4. Cloud Integration & Identity Governance Administer and secure cloud identity solutions across Azure, Microsoft 365, and third-party SaaS platforms. Align hybrid AD and Azure AD with cloud security frameworks and Zero Trust principles. Manage B2B/B2C identities, OAuth/SAML integrations, and conditional access policies for external partners. 5. Projects & Transformation Lead initiatives such as: Email platform migration or consolidation (e.g., from on-prem to M365), Deployment of IDAM platforms, Secure collaboration tool rollouts, Cloud-first identity transformations. Define project scope, success metrics, resource plans, and stakeholder engagement strategy. 6. Compliance, Governance & Risk Management Define and maintain governance frameworks for collaboration, identity, and directory services. Ensure alignment with compliance standards (e.g., GDPR, ISO 27001, HIPAA, SOX). Conduct periodic access reviews, admin audits, and mailbox permissions checks. Own documentation, runbooks, and policy lifecycle management. 7. Vendor & License Management Manage third-party service providers and tools across email security, cloud identity, and collaboration suites. Oversee licensing, renewals, and performance reviews. Evaluate and onboard new solutions as per evolving enterprise needs. 8. Leadership & People Management Lead a team of email, AD, cloud, and IDAM specialists. Assign responsibilities, set goals, and promote cross-skilling and upskilling. Ensure availability through structured support models, escalation procedures, and documentation. Educational Qualification : Degree or appropriate professional qualification Specific Certification : Certification & Trainings on following technology domains: Microsoft Certified: Enterprise Administrator Expert Microsoft Certified: Identity and Access Administrator Associate Azure Administrator / Security Engineer Associate Certified Information Systems Security Professional (CISSP) optional but a plus ITIL Foundation / Intermediate Project Management Certification (PMP / Prince2) Experience : 12-15 Years of experience Skill (Functional & Behavioural): Technical Skills: Microsoft 365 administration: Exchange, Teams, SharePoint, Defender for O365 Hybrid AD and Azure AD, including AD Connect, GPOs, DNS, DHCP PowerShell scripting for automation and reporting Identity tools: SailPoint, Okta, Saviynt, Azure AD Premium Email security protocols: SPF, DKIM, DMARC Email filtering & security: Defender, Mimecast, Proofpoint AD security best practices and hardening (LAPS, tiering, auditing) Cloud identity and app integration (OAuth, SAML) Soft Skills: Strong leadership, communication, and cross-functional collaboration High attention to detail, especially around security and compliance Problem-solving under pressure and with complex systems Strategic thinking with a proactive mindset toward continuous improvement Pharma industry experience is an advantage.

Hi, We are having an opening for Senior Domain Lead-AD/IDAM & Email Lead/Architect at our Mumbai location Job Summary : We are seeking an accomplished and strategic Senior Domain Lead to oversee enterprise email and collaboration systems , Active Directory (AD) , Identity & Access Management (IDAM) , and their security and cloud integrations . The role focuses on end-to-end management and security governance across hybrid environments, ensuring scalable, secure, and compliant digital identity and collaboration infrastructure. Areas Of Responsibility : Key Responsibilities: 1. Infrastructure & Operations Management Manage daily operations for Microsoft 365 (Exchange Online, Teams, SharePoint), Active Directory (on-prem and Azure AD), and domain services. Ensure stability and performance of hybrid AD and collaboration systems through proactive monitoring and incident management. Maintain internal and public DNS, DHCP, certificates, and domain name configurations. 2. Identity & Access Management (IDAM) Own the implementation and operation of IDAM platforms supporting user lifecycle management, access provisioning, and deprovisioning. Design and manage SSO, MFA, conditional access , and privileged access controls (PAM) using tools like Azure AD, SailPoint, or Saviynt. Ensure proper RBAC models, access certifications, and policy enforcement across systems. 3. Email & AD Security Strengthen security posture of email systems by configuring and maintaining anti-phishing, DLP, spam filtering, and encryption tools (e.g., Microsoft Defender for Office 365, Mimecast, Proofpoint). Implement and maintain DMARC, DKIM, SPF , and secure mail flow policies. Lead AD security hardening , including Tiered Administration, Kerberos policies, ACL reviews, and delegation best practices. Enforce least privilege , admin account separation , and monitoring of high-privilege actions (via SIEM or native auditing tools). Key Responsibilities: 1. Infrastructure & Operations Management Manage daily operations for Microsoft 365 (Exchange Online, Teams, SharePoint), Active Directory (on-prem and Azure AD), and domain services. Ensure stability and performance of hybrid AD and collaboration systems through proactive monitoring and incident management. Maintain internal and public DNS, DHCP, certificates, and domain name configurations. 2. Identity & Access Management (IDAM) Own the implementation and operation of IDAM platforms supporting user lifecycle management, access provisioning, and deprovisioning. Design and manage SSO, MFA, conditional access , and privileged access controls (PAM) using tools like Azure AD, SailPoint, or Saviynt. Ensure proper RBAC models, access certifications, and policy enforcement across systems. 3. Email & AD Security Strengthen security posture of email systems by configuring and maintaining anti-phishing, DLP, spam filtering, and encryption tools (e.g., Microsoft Defender for Office 365, Mimecast, Proofpoint). Implement and maintain DMARC, DKIM, SPF , and secure mail flow policies. Lead AD security hardening , including Tiered Administration, Kerberos policies, ACL reviews, and delegation best practices. Enforce least privilege , admin account separation , and monitoring of high-privilege actions (via SIEM or native auditing tools). Partner with SOC and Security teams to respond to identity and email-related threats or incidents. 4. Cloud Integration & Identity Governance Administer and secure cloud identity solutions across Azure, Microsoft 365, and third-party SaaS platforms. Align hybrid AD and Azure AD with cloud security frameworks and Zero Trust principles. Manage B2B/B2C identities, OAuth/SAML integrations, and conditional access policies for external partners. 5. Projects & Transformation Lead initiatives such as: Email platform migration or consolidation (e.g., from on-prem to M365), Deployment of IDAM platforms, Secure collaboration tool rollouts, Cloud-first identity transformations. Define project scope, success metrics, resource plans, and stakeholder engagement strategy. 6. Compliance, Governance & Risk Management Define and maintain governance frameworks for collaboration, identity, and directory services. Ensure alignment with compliance standards (e.g., GDPR, ISO 27001, HIPAA, SOX). Conduct periodic access reviews, admin audits, and mailbox permissions checks. Own documentation, runbooks, and policy lifecycle management. 7. Vendor & License Management Manage third-party service providers and tools across email security, cloud identity, and collaboration suites. Oversee licensing, renewals, and performance reviews. Evaluate and onboard new solutions as per evolving enterprise needs. 8. Leadership & People Management Lead a team of email, AD, cloud, and IDAM specialists. Assign responsibilities, set goals, and promote cross-skilling and upskilling. Ensure availability through structured support models, escalation procedures, and documentation. Educational Qualification : Degree or appropriate professional qualification Specific Certification : Certification & Trainings on following technology domains: Microsoft Certified: Enterprise Administrator Expert Microsoft Certified: Identity and Access Administrator Associate Azure Administrator / Security Engineer Associate Certified Information Systems Security Professional (CISSP) optional but a plus ITIL Foundation / Intermediate Project Management Certification (PMP / Prince2) Experience : 12-15 Years of experience Skill (Functional & Behavioural): Technical Skills: Microsoft 365 administration: Exchange, Teams, SharePoint, Defender for O365 Hybrid AD and Azure AD, including AD Connect, GPOs, DNS, DHCP PowerShell scripting for automation and reporting Identity tools: SailPoint, Okta, Saviynt, Azure AD Premium Email security protocols: SPF, DKIM, DMARC Email filtering & security: Defender, Mimecast, Proofpoint AD security best practices and hardening (LAPS, tiering, auditing) Cloud identity and app integration (OAuth, SAML) Soft Skills: Strong leadership, communication, and cross-functional collaboration High attention to detail, especially around security and compliance Problem-solving under pressure and with complex systems Strategic thinking with a proactive mindset toward continuous improvement Pharma industry experience is an advantage. 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Job Overview We are seeking a motivated and results-driven Lead Generation Specialist to join our dynamic sales team at Threatcop. The Lead Generation Specialist will generate and nurture B2B leads through various outreach methods, including cold calling , cold emailing, and LinkedIn messaging. A key part of the role will involve leveraging advanced email marketing strategies, such as SPF, DKIM, DMARC, email warmup, and crafting B2B personas for targeted email sequences. Initially, the role will focus on hands-on lead generation, with the opportunity to transition into managing the lead generation team post 3-6 months based on performance. Key Responsibilities Lead Generation & Nurturing: Generate SQL (sales-qualified lead) , a lead that has a high probability of converting into a customer using outbound cold calls , emails, and LinkedIn messaging, specifically targeting cybersecurity products and services. Email Marketing Expertise: Implement SPF, DKIM, and DMARC for deliverability, conduct email warmup for sender reputation, develop B2B personas for targeted outreach, and create automated email sequences to nurture prospects. Cold Email Campaigns & LinkedIn: Design and execute targeted cold email campaigns, using LinkedIn for lead identification and engagement. Lead Qualification: Use the BANT (Budget-Authority-Need-Time) framework to qualify leads and schedule meetings or calls for the sales team. CRM Management: Track interactions and maintain accurate lead data in the CRM, ensuring all progress and metrics are recorded for reporting purposes. Target Achievement: Consistently meet or exceed monthly and quarterly lead-generation goals and appointment-setting targets. Market Research: Conduct in-depth research to identify high-growth industries and customer segments in cybersecurity and networking markets. Business Development & Pipeline Management: Develop a comprehensive business development strategy to build and maintain a strong sales pipeline. Industry Representation: Represent Threatcop at industry events, building relationships with key stakeholders and driving partnerships. Team Leadership (Post 3-6 months): Lead and manage the lead generation team post 3-6 months, driving their performance and ensuring KPIs are met. Qualifications Bachelor's or Master’s degree in Technology (B.Tech/BCA/M.Tech/MCA) or a related field 2+ years of experience in B2B lead generation Must be comfortable and skilled in conducting high-volume cold calls to potential prospects Hands-on experience with implementing SPF, DKIM, and DMARC for email deliverability, performing email warmups, and creating targeted B2B personas. Must possess full proficiency in both spoken and written English to communicate effectively with prospects and clients. Proficiency with CRM tools, email marketing platforms, and LinkedIn for lead generation and outreach. Benefits of working with us Working with us allows you to gain hands-on experience and training on various industry-leading tools for database management and prospecting. Tools such as ZOHO CRM, Lusha, Apollo.io, Notion, LinkedIn Sales Navigator, and more will be at your disposal, empowering you to enhance your skills and streamline your work. Benefits of both worlds - Enthusiasm & Learning Curve of a Start-Up, Deliveries & Performance of an Enterprise Service Provider. The sky's the limit when it comes to learning, growth & ideas. We do not follow the typical corporate hierarchy ladder. Medical insurance, gratuity, and provident fund. As part of our dedication to an inclusive and diverse workforce, Threatcop is committed to Equal Employment Opportunity without regard for race, color, national origin, ethnicity, gender, protected veteran status, disability, sexual orientation, gender identity, or religion. Threatcop is a sister concern for Kratikal. Threatcop Inc. stands as a prominent name in the realm of cybersecurity, delivering robust solutions to over 200 Enterprise clients and 1000+ SMEs across diverse sectors such as E-commerce, Finance, BFSI, Healthcare, Manufacturing, and Telecom. Our foundation was laid with a mission to empower global enterprises with cutting-edge, technology-driven cybersecurity solutions to combat the ever-evolving landscape of cyber threats. Presently, Threatcop proudly boasts the recognition of being a recipient of the prestigious Cybersecurity Excellence Award, underscoring our commitment to excellence in safeguarding digital landscapes. Our suite of innovative products, including TSAT, TDMARC, and TPIR, alongside comprehensive VAPT services, have earned accolades for their efficacy and impact. With strategic partnerships forged with renowned entities across the globe, Threatcop continues to lead the charge in fortifying digital ecosystems. For a deeper understanding of our endeavors, please explore our official website: www.threatcop.com Show more Show less

Job Overview We are seeking a motivated and results-driven Lead Generation Specialist to join our dynamic sales team at Threatcop. The Lead Generation Specialist will generate and nurture B2B leads through various outreach methods, including cold calling , cold emailing, and LinkedIn messaging. A key part of the role will involve leveraging advanced email marketing strategies, such as SPF, DKIM, DMARC, email warmup, and crafting B2B personas for targeted email sequences. Initially, the role will focus on hands-on lead generation, with the opportunity to transition into managing the lead generation team post 3-6 months based on performance. Key Responsibilities: (PST Zone) Lead Generation & Nurturing: Generate SQL (sales-qualified lead), a lead that has a high probability of converting into a customer using outbound cold calls , emails, and LinkedIn messaging, specifically targeting cybersecurity products and services. Email Marketing Expertise: Implement SPF, DKIM, and DMARC for deliverability, conduct email warmup for sender reputation, develop B2B personas for targeted outreach, and create automated email sequences to nurture prospects. Cold Email Campaigns & LinkedIn: Design and execute targeted cold email campaigns, using LinkedIn for lead identification and engagement. Lead Qualification: Use the BANT (Budget-Authority-Need-Time) framework to qualify leads and schedule meetings or calls for the sales team. CRM Management: Track interactions and maintain accurate lead data in the CRM, ensuring all progress and metrics are recorded for reporting purposes. Target Achievement: Consistently meet or exceed monthly and quarterly lead-generation goals and appointment-setting targets. Market Research: Conduct in-depth research to identify high-growth industries and customer segments in cybersecurity and networking markets. Business Development & Pipeline Management: Develop a comprehensive business development strategy to build and maintain a strong sales pipeline. I ndustry Representation: Represent Threatcop at industry events, building relationships with key stakeholders and driving partnerships. Team Leadership (Post 3-6 months): Lead and manage the lead generation team post 3-6 months, driving their performance and ensuring KPIs are met. Qualifications Bachelor's or Master’s degree in Technology (B.Tech/BCA/M.Tech/MCA) or a related field 2+ years of experience in B2B lead generation Must be comfortable and skilled in conducting high-volume cold calls to potential prospects Hands-on experience with implementing SPF, DKIM, and DMARC for email deliverability, performing email warmups, and creating targeted B2B personas. Must possess full proficiency in both spoken and written English to communicate effectively with prospects and clients. Proficiency with CRM tools, email marketing platforms, and LinkedIn for lead generation and outreach. Why You'll Enjoy Working at Threatcop: Working with us allows you to gain hands-on experience and training on various industry-leading tools for database management and prospecting. Tools such as ZOHO CRM, Lusha, Apollo.io, Notion, LinkedIn Sales Navigator, and more will be at your disposal, empowering you to enhance your skills and streamline your work. Get the fast learning and exciting environment of a startup, combined with the stable work and strong performance of a bigger company. There's lots of room to learn, grow, and share your ideas. We also provide good benefits like health insurance, a gratuity payment, and Employees' Provident Fund (a savings plan for your future). We are an equal opportunity employer, where everyone has a fair chance. About Us: Threatcop Inc. is a leading People Security Management(PSM) company and a sister concern of Kratikal. Threatcop helps organizations reduce the impacts of cyber threats by strengthening the cybersecurity posture of employees. With a focus on reducing social engineering and email-based attacks, we transform employees from the weakest link to the strongest line of defense. Serving over 250+ large enterprises and 600+ SMEs across 30+ countries , Threatcop assists clients in sectors such as E-commerce, Finance, BFSI, Healthcare, Manufacturing, and Telecom with clients like Axis Bank, Gail India, ONGC, MaxLife Insurance, Daman Insurance, UNICOIL, NPCI, Tata Consumer Products and many others. We are a USA-based company , headquartered in Noida with offices in Mumbai, Pune, Bangalore, Chennai, Dubai, and Riyadh. We use the A-A-P-E (Assess, Aware, Protect, Empower) framework to deliver effective products such as TSAT, TLMS, TDMARC and TPIR to tackle evolving cyberthreats. By focusing on preventing human error, our People Security Management (PSM) approach empowers organizations to foster a culture of cybersecurity awareness to tackle modern cyber threats. For more details, visit us at: www.threatcop.com Show more Show less

Description The Information Security program protects Burns & McDonnell data, systems, and employees from evolving cyber threats with focus on continually reducing cybersecurity risk for the company. The Senior Information Security Analyst functions as a subject matter expert in evaluating the overall security posture. They will assess and identify vulnerabilities, analyze risks, and recommend solutions to mitigate these risks. Responsibilities Risk Assessment: Conduct regular assessments of the organization's cybersecurity measures to identify vulnerabilities and risks. Monitoring and Analysis: Use various tools to monitor networks and systems for security breaches or intrusions. Analyze security breaches to understand their root causes. Incident Response: Play a key role in responding to security incidents and breaches, including assisting with investigations and remediation efforts. Reporting: Prepare detailed reports on security issues, such as breach incidents, current risk status, and improvement recommendations. Policy Development Support: Assist in developing and updating the organization's security policies and procedures based on the findings and evolving threat landscape. Training: Perform security awareness training program related to phishing campaigns. All other duties as assigned. Qualifications Bachelor's degree in Information Security, Computer Science, Computer Engineering, Information Technology, or related field. Minimum 8 years of experience in Information Security. Information Security certification (CISSP, GSEC, Security ) Demonstrated expert knowledge with two or more Information Security technologies such as EDR, IPS, SIEM, SOAR, CASB, CAASM, IAM, PAM, NAC, MFA, and DLP Broad understanding of network and security protocols such as, DNS, SPF/DKIM/DMARC, SSL/TLS, TCP/UDP, IPSec. Experience with CIS Critical Security Controls, OWASP Top 10, and MITRE ATT&CK framework. Demonstrated knowledge and experience of securing cloud environments such as Azure, AWS, and GCP. Broad experience and familiarity with Information Technology such as routers, load balancers, web application gateways, PKI, and Active Directory. Demonstrated knowledge of compliance frameworks (ISO 27001, SOC 2, NIST, FedRAMP, etc.). Demonstrated ability to evaluate cybersecurity risk and propose risk mitigations to technical and non-technical audiences. Highly effective oral and written communication skills with ability to convey security concepts and risks to non-technical personnel. Job Engineering Primary Location India-Maharashtra-Mumbai Schedule: Full-time Travel: No Req ID: 251102 Job Hire Type Experienced Not Applicable #BMI N/A Show more Show less

Hi All, Please find the below Job Description for System Engineer L2 role: Required Skills and Qualifications: Bachelor’s degree in Computer Science, Information Technology, or a related field. 4 - 6 years of experience managing Active Directory , M365 , and Azure environments . Required Linux strong experience. PowerShell scripting expertise for M365, Intune, and Azure automation. Experience with Microsoft Intune , including device enrollment, policy management, compliance, and integration with other Microsoft services (Azure AD, Exchange, SharePoint, Teams, and OneDrive). Proficient in Microsoft Defender for Endpoint and Microsoft Defender for Identity , managing and responding to security incidents and alerts. Expertise in on-premise to cloud migrations , including Exchange to Exchange Online, M365 tenant-to-tenant migrations, and other cloud transition projects. Strong understanding of Auto discover , SPF , DKIM , DNS management , and conditional access policies . Proficient in M365 compliance requirements and security configuration , ensuring regulatory compliance and protection of data. Familiar with Windows Server Administration (2012, 2016, 2019). Strong communication and troubleshooting skills to effectively collaborate with teams and support client projects. Preferred Certifications: Microsoft Certified: Enterprise Administrator Expert Microsoft Certified: Security Administrator Associate Microsoft Azure Administrator or similar certifications Share resume at # ankita.pathak@beyondkey.com Show more Show less

About Us We are a growing digital solutions provider supporting e-commerce, service-based businesses, and marketing teams across platforms. We operate in a fast-paced, multi-platform environment and are looking for a highly capable technical professional to strengthen our operations and lead day-to-day IT development and support functions. Role Summary We are hiring a Full-Time Technical Developer & IT Operations Lead with strong hands-on experience in WordPress, PrestaShop, Shopify, and GoHighLevel CRM. The ideal candidate is technically proficient, solutions-oriented, and confident managing team-wide challenges involving email infrastructure, marketing automations, Microsoft 365 administration, and live event support. This is a key technical role responsible for ensuring all our digital tools, websites, systems, and virtual events run smoothly and securely. Key Responsibilities Manage, maintain, and develop custom solutions on WordPress , PrestaShop , and Shopify platforms Build and troubleshoot GoHighLevel CRM workflows, triggers, and integrations Set up, configure, and resolve issues related to Microsoft Office 365 , including user management, email deliverability, and security protocols Provide technical support for live webinars, virtual town halls, and internal/external Zoom or Google Meet sessions , including screen-sharing, recordings, and troubleshooting during events Attend weekly team calls and be available for on-demand technical calls or troubleshooting sessions as requested Lead development sprints, provide technical support to team members, and resolve system-wide or client-specific IT issues Create and maintain process documentation and knowledge bases for internal systems and external client configurations Monitor system uptime, backups, SSL certificates, and server performance across platforms Collaborate with marketing and operations teams to implement and refine automations Act as the go-to person for IT escalations including DNS, email forwarding, cloud storage, and SaaS integrations Requirements 3+ years of experience in IT development and operations Advanced knowledge of WordPress , Shopify , and PrestaShop Strong experience with GoHighLevel CRM , including funnel building and automation logic Familiarity with cPanel , Cloudflare , and domain/email management Hands-on knowledge of Microsoft 365 administration and troubleshooting Experience supporting virtual events, webinars, and real-time screen-sharing tools (e.g., Zoom, Google Meet, Teams) Availability to attend scheduled weekly calls and respond to ad hoc requests for technical calls or urgent support Excellent problem-solving and debugging skills Strong communication skills and ability to support non-technical teams Preferred Qualifications Experience with Zapier, Make (Integromat), or similar automation tools Knowledge of HTML, CSS, JavaScript, and PHP Familiarity with DNS, SMTP configuration, SPF/DKIM/DMARC Prior experience in a digital agency or managing multiple brands/websites What We Offer Competitive salary based on experience Flexible remote work environment Opportunity to lead IT operations across diverse brands and platforms A collaborative, agile team culture Room to grow into a CTO or senior infrastructure role Show more Show less

Our technology services client is seeking multiple M365 Compliance & Security Analyst to join their team on a contract basis. These positions offer a strong potential for conversion to full-time employment upon completion of the initial contract period. Below are further details about the role: Role: M365 Compliance & Security Analyst Mandatory Skills : Exchange online, Mail Flow, Mailbox, Email Authentication, Azure Security Experience : 3-5 Years Location : Hyderabad Notice Period : Immediate to 15 Days Job Description : Experience of Exchange Online Mailflow Knowledge of Exchange Online Protection Knowledge of Microsoft Defender for Office 365. Basic Knowledge for Compliance features like Auditing, Sensitivity Labels, Data Loss Prevention. Knowledge of Mailbox Archiving and Retention policies and holds. Basic Knowledge of Email authentication policies. (SPF, DKIM, DMARC) Basic Knowledge of Content search/eDiscovery search Responsibilities: Provide quick and accurate solutions to the customers’ problems. Meet all follow up commitments made with customers. Aligning with Customer’s business time, represent Microsoft and communicate with customers via telephone, remote assistance, written correspondence, electronic service in a timely manner according to the service level agreement. Analyze problems and develop solutions to meet customer needs; may involve writing custom code Participate in case triage meetings to share knowledge with other engineers and develop efficient customer solutions Write technical articles and sample programs for Microsoft's knowledge base Manage the healthy progress of service requests. Ensure escalating to senior and escalation resources at the right time with the right information Collaborate on cross-team and cross-product technical issues by working with resources from other groups and product team as needed to resolve customer issues Effectively manage relationships with customers and other stakeholders while ensuring high customer satisfaction of the overall service experience Fluent in English (written and oral) is mandatory Should be comfortable working in shifts If you are interested, share the updated resume to shivani.g@s3staff.com Show more Show less

Project Role : Application Support Engineer Project Role Description : Act as software detectives, provide a dynamic service identifying and solving issues within multiple components of critical business systems. Must have skills : Microsoft Exchange Server Good to have skills : Microsoft 365 Minimum 7.5 Year(s) Of Experience Is Required Educational Qualification : College B Tech degree preferred Job Summary As a Messaging, Collaboration, and Productivity Technology Strategy & Roadmap Architect, you will define technology transformation strategies and capabilities, design roadmaps to achieve the target state, and cover all relevant aspects such as infrastructure, platform, application, data, and process. Roles & Responsibilities Lead the design and implementation of technology solutions using Microsoft O365, Microsoft Security & Compliance and Microsoft Application Architecture. Define technology transformation strategies and capabilities, including north star and target blueprints. Design roadmaps to achieve the target state, covering all relevant aspects such as infrastructure, platform, application, data, and process. Collaborate with cross-functional teams to ensure successful implementation of technology solutions. Stay updated with the latest advancements in technology and integrate innovative approaches for sustained competitive advantage. Professional & Technical Skills Must-Have Skills Microsoft O365 (Exchange Online, Power BI Administration, Microsoft Groups, Dynamics Administration) SMTP Relay & Application Email, Internet Email, Email Authentication ( DKIM, SPF, DMARC) Proofpoint Email Protection , Proofpoint Targeted Attack Protection (TAP), Proofpoint Threat Response Proofpoint Data Loss Prevention (DLP), Proofpoint Secure Email Relay (SER) Microsoft Security & Compliance (Microsoft defender for Office(ATP), Threat Intelligence, Cloud App Security, Information Protection, Encryption ,Data loss prevention, Compliance Manager, Insider Risk Management) Microsoft Application Integration (should understand process of connecting and integrating various Microsoft applications, services, and systems to enable seamless communication, data exchange, and workflow automation, API Permission Management , Centralized Application Deployment ) Good-to-Have Skills Experience with other Microsoft technologies such as Entra, OneDrive, SharePoint, Power platform etc. Strong understanding of technology transformation strategies and capabilities Experience in designing roadmaps to achieve the target state Solid grasp of infrastructure, platform, application, data, and process aspects Excellent collaboration and communication skills Additional Information Minimum 6 to 12 years of experience in Microsoft 365 Strong educational background in technology, computer science, or a related field Proven track record of delivering impactful technology solutions College B Tech degree preferred Show more Show less

Role Overview: Were looking for a Email Security Researcher to join our Email Security Research Team. In this role, you will focus on identifying and mitigating advanced email-borne threatsspam, Business Email Compromise (BEC), vishing, and targeted impersonation campaigns. Youll leverage open-source and commercial tools, develop detection rules, and collaborate with global SOC teams to continuously improve our email threat-detection capabilities. Key Responsibilities Threat Analysis & Hunting: Review large volumes of email traffic to identify malicious patterns, emerging spam campaigns, BEC tactics, vishing attempts, and impersonation fraud. Perform root-cause analysis on incidents and produce actionable intelligence. Rule Development & Tuning: Author and maintain detection signatures in Snort, YARA, ClamAV, and SpamAssassin. Optimize rule performance to minimize false positives/negatives. Automation & Tooling: Develop Python scripts and serverless functions (AWS Lambda or GCP Cloud Functions) to automate email parsing, feature extraction, and alerting. Integrate detection engines into SIEM and SOAR platforms. Collaboration & Reporting: Work closely with SOC analysts, incident responders, and product teams to triage alerts, refine workflows, and deploy new detection logic. Communicate findings and recommendations through clear technical reports and dashboards. Continuous Improvement: Stay current on attacker tactics (TTPs), new phishing/vishing toolkits, and protocol-level evasion techniques (e.g., sender forging, DMARC bypass). Contribute to threat-intel feeds and internal knowledge bases. Basic Qualifications Experience: 5-8 years total with 35 years in email security research or detection engineering, with a focus on spam, BEC, vishing, and impersonation. Tools & Technologies: Rule engines: Snort, YARA, ClamAV, SpamAssassin Scripting: Python (experience with email librariesimaplib, email, etc.) Cloud platforms: AWS or GCP (Lambda/Functions, serverless compute, storage) Email Protocols & Forensics: Proficient with SMTP, MIME, DKIM, DMARC, SPF, and email header analysis. Analytical Skills: Strong capability to sift through raw logs and MIME bodies to uncover malicious indicators. Communication: Clear written and verbal skills to document findings for technical and non-technical audiences. Preferred Qualifications Machine Learning & Analytics: Hands-on experience applying ML or statistical methods to email threat detection (e.g., feature engineering, anomaly detection, clustering). Global SOC Environment: Prior work in a 247 Security Operations Center supporting multi-region email volumes. Threat Intelligence Integration: Familiarity with integrating open-source or commercial intel feeds into detection pipelines. Scripting & Infrastructure as Code: Experience with Terraform, CloudFormation, or similar for automated deployment of detection infrastructure.

Our Company: We’re Hitachi Digital, a company at the forefront of digital transformation and the fastest growing division of Hitachi Group. We’re crucial to the company’s strategy and ambition to become a premier global player in the massive and fast-moving digital transformation market. Our group companies, including GlobalLogic, Hitachi Digital Services, Hitachi Vantara and more, offer comprehensive services that span the entire digital lifecycle, from initial idea to full-scale operation and the infrastructure to run it on. Hitachi Digital represents One Hitachi, integrating domain knowledge and digital capabilities, and harnessing the power of the entire portfolio of services, technologies, and partnerships, to accelerate synergy creation and make real-world impact for our customers and society as a whole. Imagine the sheer breadth of talent it takes to unleash a digital future. We don’t expect you to ‘fit’ every requirement – your life experience, character, perspective, and passion for achieving great things in the world are equally as important to us. Role: Exchange/O365 Administrator Location: Noida (Hybrid) The role Administer and manage Exchange Online services including mail flow, mailbox policies, hybrid configurations, and compliance features. Perform mailbox provisioning, distribution group management, and user support across Exchange Online. Monitor service health, performance, and availability using Microsoft Admin Center and PowerShell. Maintain and optimize mail routing, transport rules, connectors, and spam filtering (EOP & Microsoft Defender for Office 365). Implement and enforce security measures such as DKIM, DMARC, SPF, and encryption protocols. Support and maintain Exchange Hybrid configurations with on-premises Exchange (if applicable). Perform data retention configuration, archiving, legal holds, and compliance reporting in coordination with the compliance team. Troubleshoot mail delivery issues, mailbox performance, and access problems across devices. Collaborate with security and compliance teams to ensure adherence to policies and regulatory requirements. Provide documentation, reporting, and end-user guidance as needed. What you’ll bring: Bachelor’s degree in Computer Science, Information Technology, or related field (or equivalent experience). 6–10 years of experience managing Exchange Online or Exchange Hybrid environments. Strong experience with Microsoft 365 Admin Center and Exchange Online Admin Center. Proficiency in PowerShell scripting for mailbox administration, reporting, and automation. Familiarity with Microsoft Defender for Office 365, EOP, MFA, Conditional Access, and Azure AD. Experience in managing compliance features like retention policies, eDiscovery, and auditing. Knowledge of email routing protocols (SMTP, DNS, TLS), and security configurations (SPF, DKIM, DMARC). Strong problem-solving and troubleshooting skills with a focus on end-user satisfaction. Preferred Certifications (nice to have): Microsoft Certified: Messaging Administrator Associate Microsoft Certified: Microsoft 365 Fundamentals (MS-900) Microsoft Certified: Security, Compliance, and Identity Fundamentals (SC-900) About us: We’re a global, 1000-stong, diverse team of professional experts, promoting and delivering Social Innovation through our One Hitachi initiative (OT x IT x Product) and working on projects that have a real-world impact. We’re curious, passionate and empowered, blending our legacy of 110 years of innovation with our shaping our future. Here you’re not just another employee; you’re part of a tradition of excellence and a community working towards creating a digital future. Championing diversity, equity, and inclusion Diversity, equity, and inclusion (DEI) are integral to our culture and identity. Diverse thinking, a commitment to allyship, and a culture of empowerment help us achieve powerful results. We want you to be you, with all the ideas, lived experience, and fresh perspective that brings. We support your uniqueness and encourage people from all backgrounds to apply and realize their full potential as part of our team. How We Look After You We help take care of your today and tomorrow with industry-leading benefits, support, and services that look after your holistic health and wellbeing. We’re also champions of life balance and offer flexible arrangements that work for you (role and location dependent). We’re always looking for new ways of working that bring out our best, which leads to unexpected ideas. So here, you’ll experience a sense of belonging, and discover autonomy, freedom, and ownership as you work alongside talented people you enjoy sharing knowledge with. We’re proud to say we’re an equal opportunity employer and welcome all applicants for employment without attention to race, colour, religion, sex, sexual orientation, gender identity, national origin, veteran, age, disability status or any other protected characteristic. Should you need reasonable accommodations during the recruitment process, please let us know so that we can do our best to set you up for success. Show more Show less

Job Overview We are seeking a motivated and results-driven Lead Generation Specialist to join our dynamic sales team at Threatcop. The Lead Generation Specialist will generate and nurture B2B leads through various outreach methods, including cold calling , cold emailing, and LinkedIn messaging. A key part of the role will involve leveraging advanced email marketing strategies, such as SPF, DKIM, DMARC, email warmup, and crafting B2B personas for targeted email sequences. Key Responsibilities: (PST ZONE) Generate SQL (sales-qualified lead) , a lead that has a high probability of converting into a customer using outbound cold calls , emails, and LinkedIn messaging, specifically targeting cybersecurity products and services. Implement SPF, DKIM, and DMARC for deliverability, conduct email warmup for sender reputation, develop B2B personas for targeted outreach, and create automated email sequences to nurture prospects. Design and execute targeted cold email campaigns, using LinkedIn for lead identification and engagement. Use the BANT (Budget-Authority-Need-Time) framework to qualify leads and schedule meetings or calls for the sales team. Track interactions and maintain accurate lead data in the CRM, ensuring all progress and metrics are recorded for reporting purposes. Consistently meet or exceed monthly and quarterly lead-generation goals and appointment-setting targets. Conduct in-depth research to identify high-growth industries and customer segments in cybersecurity and networking markets. Develop a comprehensive business development strategy to build and maintain a strong sales pipeline. Represent Threatcop at industry events, building relationships with key stakeholders, and driving partnerships. Requirements: Bachelor's or Master’s degree in Technology (B.Tech/BCA/M.Tech/MCA) or a related field. 2+ years of experience in B2B lead generation. Must be comfortable and skilled in conducting high-volume cold calls to potential prospects Hands-on experience with implementing SPF, DKIM, and DMARC for email deliverability, performing email warmups, and creating targeted B2B personas. Must possess full proficiency in both spoken and written English to communicate effectively with prospects and clients. Proficiency with CRM tools, email marketing platforms, and LinkedIn for lead generation and outreach. Why You'll Enjoy Working at Threatcop: Working with us allows you to gain hands-on experience and training on various industry-leading tools for database management and prospecting. Tools such as ZOHO CRM, Lusha, Apollo.io, Notion, LinkedIn Sales Navigator, and more will be at your disposal, empowering you to enhance your skills and streamline your work. Get the fast learning and exciting environment of a startup, combined with the stable work and strong performance of a bigger company. There's lots of room to learn, grow, and share your ideas. We also provide good benefits like health insurance, a gratuity payment, and Employees' Provident Fund (a savings plan for your future). We are an equal opportunity employer, where everyone has a fair chance. About Us: Threatcop Inc. is a leading People Security Management(PSM) company and a sister concern of Kratikal. Threatcop helps organizations reduce the impacts of cyber threats by strengthening the cybersecurity posture of employees. With a focus on reducing social engineering and email-based attacks, we transform employees from the weakest link to the strongest line of defense. Serving over 250+ large enterprises and 600+ SMEs across 30+ countries , Threatcop assists clients in sectors such as E-commerce, Finance, BFSI, Healthcare, Manufacturing, and Telecom with clients like Axis Bank, Gail India, ONGC, MaxLife Insurance, Daman Insurance, UNICOIL, NPCI, Tata Consumer Products and many others. We are a USA-based company, headquartered in Noida with offices in Mumbai, Pune, Bangalore, Chennai, Dubai, and Riyadh. We use the A-A-P-E (Assess, Aware, Protect, Empower) framework to deliver effective products such as TSAT, TLMS, TDMARC and TPIR to tackle evolving cyberthreats. By focusing on preventing human error, our People Security Management (PSM) approach empowers organizations to foster a culture of cybersecurity awareness to tackle modern cyber threats. For more details, visit us at: www.threatcop.com Show more Show less

1.Strong knowledge of Linux server administration. 2.Proficiency in managing email servers and related protocols (SMTP, IMAP, POP3, SPF, DKIM). 3.Strong knowledge of DNS, firewalls, and TCP/IP networking. 4.Good troubleshooting and analytical skills. Required Candidate profile 1.Ability to work independently and handle on-call support when required. 2.Working knowledge of MySQL and PostgreSQL. 3.Experience working with WHM/cPanel. 4.Ready to work in Night Shift

Job Description: As a Network Security Analyst within Phreesia’s Security Operations team, you’ll join a dynamic learning environment where continuous improvement and professional development are fundamental to our success. In this role, you’ll not only contribute to maintaining and enhancing our organization’s security posture but also participate in our collaborative learning culture through knowledge sharing, mentoring and innovative problem-solving. While managing critical responsibilities in Zscaler administration and Microsoft o365 Security, you’ll have opportunities to expand your expertise through hands-on experience, structured training programs and cross-functional projects. We believe in fostering an environment where security professionals can grow their skills, share insights, and adapt to evolving cyber threats. The ideal candidate is passionate about continuous learning, embraces new technologies, and thrives in an atmosphere were questioning assumptions and suggesting improvements is encouraged. As part of our security operations team, you’ll contribute to our collective intelligence by documenting lessons learned, participating in security awareness programs, and helping build our knowledge base while protecting our network infrastructure and maintain our compliance requirements. Shift time: 11:00AM - 8:00PM (the shift time may vary depending on the team) Weekly Rejuvenation breaks - Saturday & Sunday Job Responsibilities : Security Administration and Monitoring Mange and configure Zscaler security platform to enforce cloud security policies and access control Monitor network security events and analyze potential threats in real-time Implement and maintain Microsoft o365 features and access management protocols Execute advanced security incident response and threat mitigation procedures Technical Operations and Analysis Perform detailed packet inspection and network forensics investigations Conduct root cause analysis for complex network and security issues Troubleshoot advanced system and network security problems across multiple platforms Analyze network traffic patterns to identify potential security vulnerabilities System Configuration and Maintenance Configure and optimize Zscaler proxy settings and security rules Administer Microsoft o365 user accounts, licenses, and security policies Develop and maintain security documentation and standard operating procedures Deploy and update security tools and monitoring systems Education : Bachelor’s Degree – technology focus preferred Certifications : Zscaler Certifications are a bonus: ZDTA, ZDTE, ZDXA Experience, Knowledge & Skills : 3+ years of experience in software development, information security, technical support, cloud security, or information technology. With at least 2+ years of experience in security. Strong communication and interpersonal skills. Excellent documentation and design skills. Healthy collaboration and working relationship management skills to build an effective multi-functional team environment. Ability to prioritize various tasks and projects while thriving in a hands-on, collaborative environment. Technology : Ability to analyze security logs and network flows to detect suspicious activity. Must have a basic understanding of TCP/IP for stateful packet inspection and three-way handshakes. Must troubleshoot network issues using Wireshark, Traceroute, Zscaler ZDX, etc. to identify problems. Requires experience with o365 email security, mail flow transport rules and email records (SPF, DKIM, DMARC, BIMI, MX) troubleshooting. Should understand IPv4, IPv6, routing, DNS, load balancing, PAC files, proxies, and other layer 2-4 concepts Should understand SSL/TLS, HTTP/HTTPS, and other application protocols Other : Interest in information security, a desire to contribute and learn more. Ability to follow detailed instructions. Disclaimer: The job responsibilities and duties described above are not a comprehensive list. Additional tasks may be assigned to the employee from time to time, and Phreesia reserves the right to change the scope of the job as necessitated by business demands. Who We Are: At Phreesia, we’re looking for smart and passionate people to help drive our mission of making care easier every day. We’re committed to helping healthcare organizations succeed in an ever-evolving landscape by transforming the way healthcare is delivered. Our SaaS platform digitizes appointment check-in and offers tools to engage patients, improve efficiency, optimize staffing, and enhance clinical care. Phreesia cares about our employees by providing a diverse and dynamic work environment. We’re a seven-time winner of Modern Healthcare Magazine’s Best Places to Work in Healthcare award and we’ve been recognized on the Bloomberg Gender Equality Index for the past three years. We are dedicated to continuously improving our employee experience by launching new programs and initiatives. If you thrive in a culture of recognition, value inclusivity, professional development, and growth opportunities, Phreesia could be a great fit! Show more Show less

This role is for one of the Weekday's clients Min Experience: 2 years Location: Bengaluru, Chennai JobType: full-time We are seeking a highly skilled and motivated Technical Support Engineer to join our dynamic team. This role is crucial in providing expert-level technical assistance and ensuring seamless email security and authentication for our clients. You will be responsible for managing and resolving complex technical issues related to email security, DNS configurations, Google Workspace, Microsoft Exchange, DMARC, DKIM, SPF, and overall email authentication protocols . This position is ideal for individuals with a strong foundation in cybersecurity , email systems , and a passion for delivering exceptional support experiences. Requirements Key Responsibilities: Serve as the primary technical contact for clients, providing in-depth troubleshooting and resolution for email security issues, including spam filtering, phishing detection, and email delivery failures. Manage and troubleshoot DNS configurations, including A, MX, TXT, SPF, DKIM, and DMARC records, ensuring correct domain authentication and email flow. Advise clients on best practices for implementing email authentication protocols to enhance security and reduce email spoofing and phishing attacks. Support and administer Google Workspace and Microsoft Exchange environments, ensuring secure and efficient mail routing and delivery. Investigate and resolve issues related to email delivery, bounce-backs, and unauthorized access attempts, collaborating with internal teams and third-party vendors if necessary. Conduct root cause analysis for recurring issues and recommend long-term solutions to enhance system stability and email security posture. Assist clients in configuring, optimizing, and maintaining DMARC, DKIM, and SPF records to align with their security and deliverability goals. Work closely with cybersecurity teams to identify potential vulnerabilities and implement proactive security measures to safeguard email communications. Document issue resolutions, create knowledge base articles, and contribute to continuous improvement of support processes and tools. Stay updated with emerging threats, email security technologies, and industry best practices to provide proactive guidance to clients. Required Skills and Qualifications: 2-6 years of hands-on experience in technical support, preferably with a focus on email security, authentication protocols, and DNS management. Strong understanding of email authentication standards including DMARC, DKIM, SPF, and their implementation across diverse platforms. Solid experience with DNS configuration and troubleshooting. Proficiency with Google Workspace and Microsoft Exchange, including administration and support. Sound knowledge of cybersecurity concepts and practices, especially related to email systems. Excellent problem-solving skills with a focus on root cause analysis and long-term resolution. Strong interpersonal and communication skills, with the ability to explain technical issues to both technical and non-technical audiences. Proven ability to work in a fast-paced, collaborative environment with multiple priorities. Certifications in email security, Google Workspace, Microsoft Exchange, or cybersecurity are a plus Show more Show less

This role is for one of the Weekday's clients Min Experience: 2 years Location: Bengaluru, Chennai JobType: full-time We are seeking a highly skilled and motivated Technical Support Engineer to join our dynamic team. This role is crucial in providing expert-level technical assistance and ensuring seamless email security and authentication for our clients. You will be responsible for managing and resolving complex technical issues related to email security, DNS configurations, Google Workspace, Microsoft Exchange, DMARC, DKIM, SPF, and overall email authentication protocols . This position is ideal for individuals with a strong foundation in cybersecurity , email systems , and a passion for delivering exceptional support experiences. Requirements Key Responsibilities: Serve as the primary technical contact for clients, providing in-depth troubleshooting and resolution for email security issues, including spam filtering, phishing detection, and email delivery failures. Manage and troubleshoot DNS configurations, including A, MX, TXT, SPF, DKIM, and DMARC records, ensuring correct domain authentication and email flow. Advise clients on best practices for implementing email authentication protocols to enhance security and reduce email spoofing and phishing attacks. Support and administer Google Workspace and Microsoft Exchange environments, ensuring secure and efficient mail routing and delivery. Investigate and resolve issues related to email delivery, bounce-backs, and unauthorized access attempts, collaborating with internal teams and third-party vendors if necessary. Conduct root cause analysis for recurring issues and recommend long-term solutions to enhance system stability and email security posture. Assist clients in configuring, optimizing, and maintaining DMARC, DKIM, and SPF records to align with their security and deliverability goals. Work closely with cybersecurity teams to identify potential vulnerabilities and implement proactive security measures to safeguard email communications. Document issue resolutions, create knowledge base articles, and contribute to continuous improvement of support processes and tools. Stay updated with emerging threats, email security technologies, and industry best practices to provide proactive guidance to clients. Required Skills and Qualifications: 2-6 years of hands-on experience in technical support, preferably with a focus on email security, authentication protocols, and DNS management. Strong understanding of email authentication standards including DMARC, DKIM, SPF, and their implementation across diverse platforms. Solid experience with DNS configuration and troubleshooting. Proficiency with Google Workspace and Microsoft Exchange, including administration and support. Sound knowledge of cybersecurity concepts and practices, especially related to email systems. Excellent problem-solving skills with a focus on root cause analysis and long-term resolution. Strong interpersonal and communication skills, with the ability to explain technical issues to both technical and non-technical audiences. Proven ability to work in a fast-paced, collaborative environment with multiple priorities. Certifications in email security, Google Workspace, Microsoft Exchange, or cybersecurity are a plus Show more Show less

We have a requirement of Email Marketer who can drive the substantial growth for clients in the UK, USA, and Canada through tailored, data-driven strategies that deliver impactful results. As a well-versed professional in email marketing platforms and tools, the candidate should be proficient in Google Workspace and Microsoft Outlook 365. He should be able to manage efficiently our email campaigns and ensure optimal deliverability. Candidate should have the expertise in the configuration and implementation of essential email authentication protocols such as DKIM, SPF, DMARC, and DNS to protect your sender's reputation, reduce bounce rates, and improve email deliverability. Skills Required: Cold emails - Setting up everything from start to finish in an automated way. Amazing ROI. Cold Email copywriting - Proven methods to achieve exceptional open and reply rates Fixing spam issues - Finding the root cause of the email deliverability problem Email list cleaning B2B emails Email campaigns, Email Automation, Email Sequence Email SPAM word checking and editing Blacklist monitoring Smartlead, Instantly, Folderly accounts Domain and IP/ reputation management Email Authentication setup and DNS record management (SPF, DKIM, DMARC) Setting up and using email platforms like MailChimp, Mandrill, SendGrid, Active Campaign, etc. BIMI Record Setup Google Tag Manager, Google Analytics, Zapier, Facebook, Gsuite/Google Workspace CRMs HTML, CSS Email Marketing Platforms: Mailchimp, Klaviyo, Sendinblue, HubSpot, ActiveCampaign and Zoho Campaigns. Cold Emailing Platforms: Snov.io, Instantly.ai, SmartLead.ai and Hunter.io Email marketing CRM (Customer Relationship Management): HubSpot CRM, GoHighLevel (GHL), Salesforce CRM and Zoho CRM. Education: BCA/MCA, BBA/MBA, Marketing and Communications Soft Skills: Strong communication Attention to detail Analytical thinking Job Types: Full-time, Permanent Pay: ₹20,000.00 - ₹25,000.00 per month Benefits: Flexible schedule Leave encashment Paid sick time Paid time off Provident Fund Schedule: Day shift Monday to Friday Ability to commute/relocate: Mohali, Punjab: Reliably commute or planning to relocate before starting work (Required) Education: Bachelor's (Required) Experience: Email marketing: 2 years (Required) Language: English (Required) Work Location: In person

Deliverability Engineer (Microsoft Dynamics 365 Customer Insights / Marketing) Role Summary This is a mid- to senior-level role responsible for ensuring that Dynamics customers could deliver emails to their customers’ inboxes reliably. As a Deliverability Engineer, you will optimize email delivery and inbox placement rates through expert management of email infrastructure, sender reputation, and content best practices. You’ll act as the subject matter expert on email deliverability within the organization, working closely with engineering and product management teams while strictly adhering to compliance standards. The role emphasizes hands-on deliverability expertise to maintain high sender reputation and legal compliance. Key Responsibilities · Optimize Email Deliverability: Monitor and analyze email performance metrics (delivery rates, bounce rates, open rates, spam complaints) to proactively identify issues and improve inbox placement. Develop and implement strategies (IP warming, throttling, content adjustments) to achieve maximum deliverability and sender reputation. · Troubleshot Deliverability Issues: Diagnose and resolve email delivery problems across major email providers and spam filters. This includes working on inbox placement challenges with top consumer ISPs like Gmail, Outlook.com/Office 365, Yahoo Mail, etc., as well as addressing issues with enterprise email gateways such as Cisco IronPort and Mimecast. Analyze bounce messages and email headers to pinpoint causes (blocks, spam filtering, DNS issues) and adjust sending tactics accordingly. · Infrastructure Management: Manage and tune the email delivery infrastructure. Configure and maintain high-volume email MTAs (e.g., PowerMTA, Halon, KumoMTA) to ensure efficient delivery. Oversee IP address pools, DNS records (SPF, DKIM, DMARC), and feedback loops to maintain a positive sender reputation and quickly remediate any blacklisting or throttling issues. · Authentication & Protocols: Ensure all outbound emails are properly authenticated and comply with technical standards. · Security and Compliance Oversight: Work closely with legal and product teams to guarantee that all email campaigns adhere to relevant laws and regulations (CAN-SPAM, GDPR, and other anti-spam/privacy laws). · Reporting and Communication: Provide regular reports and insights on deliverability performance to stakeholders. Highlight trends, inbox placement rates at major providers, and the health of sender reputation. Communicate any risks or incidents (such as spikes in bounce rates or complaints) promptly and recommend actionable solutions. Educate internal teams on the importance of deliverability and guide them in implementing best practices to maintain high inbox placement. · Abuse protection. Monitor customers’ activity and prevent abuse of the platform by proactively detecting and timely addressing phishing and spam attacks. Work together with engineering teams to continuously improve abuse protection measures. Required Qualifications and Skills · Experience: 3+ years of experience in email deliverability, email infrastructure, or a related field, preferably in high-volume email sending environments. In-depth understanding of how large-scale email campaigns are executed and monitored. · Email Infrastructure Expertise: Proven hands-on expertise with high-performance email delivery systems (MTAs and ESPs) such as PowerMTA, Halon, KumoMTA, Green Arrow. Ability to configure, optimize, and troubleshoot MTA platforms for optimal throughput and inbox success. · Email Protocols & Authentication: Strong knowledge of email protocols (SMTP, POP/IMAP) and deep expertise in email authentication standards (SPF, DKIM, DMARC). Capable of implementing and updating DNS records and policies to ensure outgoing emails are properly authenticated and trusted by receiving domains. · Deliverability & ISP Relations: Understanding of how major mailbox providers (Gmail, Microsoft Outlook/Exchange, Yahoo, etc.) handle inbound email and apply spam filtering. Experience using tools like Google Postmaster Tools and Microsoft SNDS to monitor sender reputation. Ability to manage ISP feedback loops and relationships, and to navigate postmaster support channels to resolve deliverability issues. · Analytical Skills: Strong analytical and problem-solving abilities, with experience interpreting email performance data and logs. Proficiency in analyzing bounce codes, spam reports, open/click metrics, and using that data to drive continuous improvement. Familiarity with deliverability monitoring platforms (e.g., Validity Return Path, 250ok) is a plus. · Technical Acumen: Comfortable with general networking and DNS concepts (IP addresses, DNS, hosting) as they relate to email. The ability to script or use tools (Python, PowerShell, or similar) to automate tasks such as log analysis, data extraction, or monitoring is highly valued. · Communication & Teamwork: Excellent communication skills to clearly explain deliverability concepts and issues to both technical and non-technical stakeholders. Proven ability to work cross-functionally and influence best practices in a collaborative environment. A proactive mindset to educate and inform teams about sender reputation and compliance requirements. Show more Show less

* Implementation of fixes and recommendations from deliverability audit * Monitoring deliverability KPIs on a retainer basis and sending weekly deliverability reports * Managing IP and domain reputation * DNS & authentication protocols (e.g., SPF, DKIM, DMARC, BIMI) * Take all active/reactive measures to ensure healthy email open rates * Reducing spam score and removal from Blacklist * Signing feedback loop with ISP (Google Postmaster, Microsoft SNDS, ReturnPath, Yahoo/AOL) *Experience of working in Affiliate Industry is a must *Must handled Multiple domains (upto 100 domains) *Can build a system which can handle daily volumes of Min 3 Millions EMails per day *defined Strategy of Gmail, Yahoo/AOL, Cables etc *Experience with tools like Ongage, Salesforce,Power MTA, SparkPost is a must Show more Show less

Job Information Date Opened 05/27/2025 Job Type Full time Industry Technology City Delhi State/Province Delhi Country India Zip/Postal Code 110015 About Us Restroworks (formerly Posist) is a leading cloud-based enterprise technology platform that powers over 20,000 restaurants globally. Restroworks offers a unified cloud technology platform that streamlines restaurants' Front-of-House (FOH), Back-of-House (BOH), Integrations, Analytics, and CRM. Renowned restaurant chains, including Taco Bell, Subway, Carl’s Jr, Sbarro Pizza, are powered by the platform. Restroworks is certified with ISO 27001, ISO 27017, ISO 27701, SOC1 Type 2, SOC 2 Type 2, and GDPR compliant. The company is a Great Place to Work-Certified™ organization, placing it among one of the top employers of choice. Restroworks is on a mission to make global restaurants prosperous. For more information, visit www.restroworks.com Job Description About us: Restroworks (formerly Posist) is a leading cloud-based enterprise restaurant technology platform, powering more than 23,000 restaurants globally. The unified cloud platform of Restroworks empowers restaurant operators to grow at scale, improve bottom-line efficiency, and deliver a consistent guest experience at all touchpoints. The Restro works platform is designed for restaurants of all formats and sizes, including Quick-Service Restaurants (QSR), Fine-Dine Restaurants, Cloud Kitchens, Fast Casual, Food Courts, and Hotel Restaurant Chains. It offers a comprehensive suite of products, including Front-of-House, Back-of-House, Kitchen Suite, Digital Ordering, Integrations, Reports, and Analytics. Renowned restaurant chains such as Taco Bell, Subway, Nando’s, Carl’s Jr, Häagen-Dazs, Arby’s, and Caribou Coffee are among the many brands using Restroworks to manage their processes, people, and places of operation. With teams across the Middle East, Asia Pacific, North America, and Latin America, the company serves leading restaurant chains in over 50 countries. Restroworks is on a mission to make global restaurants prosperous. For more information, visit www.restroworks.com . We have been named the Best POS software by Gartner Digital Markets. Recognized by Cap-terra, Software Advice & Getapp for excellence in 2025 Job Title: Email Marketing Specialist – B2B SaaS We’re looking for someone who can set up and manage a large-scale cold email system. This includes handling domain setup, inbox creation, warm-up, and deliverability for B2B outreach—primarily targeting the US market. Location: Delhi Full-Time in Office Role Years of experience: 1- 3 years Job Summary: We’re looking for a strategic and data-driven Email Marketing Specialist to own and optimize our email marketing efforts across the B2B buyer journey. You’ll play a key role in generating demand, nurturing leads, and increasing product adoption for our SaaS platform. The ideal candidate understands the nuances of B2B buying behavior and is passionate about using email to deliver personalized, relevant, and high-converting experiences. Key Responsibilities: Develop and execute targeted email campaigns that drive lead generation, nurture prospects through the funnel, and support customer engagement and retention. Build and manage automated email workflows for onboarding, lead nurturing, re-engagement, and customer lifecycle marketing. Collaborate with content, product marketing, and sales teams to align messaging and ensure email communications support key GTM initiatives. Segment audiences based on firmographics, behaviour, lifecycle stage, and engagement to ensure relevant and personalized messaging. Optimize email performance through A/B testing of subject lines, content, CTAs, and send times. Track and analyze campaign performance using metrics like open rates, CTRs, MQLs, SQLs, and pipeline influence. Ensure compliance with email best practices and data privacy regulations (e.g., GDPR, CAN-SPAM). Maintain list hygiene and continuously work to grow and enrich the email database. Leverage marketing automation tools (e.g., HubSpot, Marketo, Pardot) to manage campaigns and integrate email with CRM workflows. Requirements: Bachelor’s degree in Marketing, Communications, Business, or a related field. 2+ years of email marketing experience in a B2B SaaS environment will be preferred. Hands-on experience with marketing automation platforms (HubSpot, Marketo, or similar). Deep understanding of B2B sales cycles and the SaaS funnel, from lead to customer to expansion. Strong copywriting and editing skills with a focus on clarity, conversion, and tone for a B2B audience. Proficient in analysing campaign performance and using data to inform decisions. Familiarity with CRM systems (Salesforce preferred). Familiarity with tools and configurations such as DNS settings, SPF, DKIM, DMARC, and inbox warmers Basic knowledge of HTML/CSS for email formatting is a plus.

About Us Restroworks (formerly Posist) is a leading cloud-based enterprise technology platform that powers over 20,000 restaurants globally. Restroworks offers a unified cloud technology platform that streamlines restaurants' Front-of-House (FOH), Back-of-House (BOH), Integrations, Analytics, and CRM. Renowned restaurant chains, including Taco Bell, Subway, Carl’s Jr, Sbarro Pizza, are powered by the platform. Restroworks is certified with ISO 27001, ISO 27017, ISO 27701, SOC1 Type 2, SOC 2 Type 2, and GDPR compliant. The company is a Great Place to Work-Certified™ organization, placing it among one of the top employers of choice. Restroworks is on a mission to make global restaurants prosperous. For more information, visit www.restroworks.com Job Description About us: Restroworks (formerly Posist) is a leading cloud-based enterprise restaurant technology platform, powering more than 23,000 restaurants globally. The unified cloud platform of Restroworks empowers restaurant operators to grow at scale, improve bottom-line efficiency, and deliver a consistent guest experience at all touchpoints. The Restro works platform is designed for restaurants of all formats and sizes, including Quick-Service Restaurants (QSR), Fine-Dine Restaurants, Cloud Kitchens, Fast Casual, Food Courts, and Hotel Restaurant Chains. It offers a comprehensive suite of products, including Front-of-House, Back-of-House, Kitchen Suite, Digital Ordering, Integrations, Reports, and Analytics. Renowned restaurant chains such as Taco Bell, Subway, Nando’s, Carl’s Jr, Häagen-Dazs, Arby’s, and Caribou Coffee are among the many brands using Restroworks to manage their processes, people, and places of operation. With teams across the Middle East, Asia Pacific, North America, and Latin America, the company serves leading restaurant chains in over 50 countries. Restroworks is on a mission to make global restaurants prosperous. For more information, visit www.restroworks.com. We have been named the Best POS software by Gartner Digital Markets. Recognized by Cap-terra, Software Advice & Getapp for excellence in 2025 Job Title: Email Marketing Specialist – B2B SaaS We’re looking for someone who can set up and manage a large-scale cold email system. This includes handling domain setup, inbox creation, warm-up, and deliverability for B2B outreach—primarily targeting the US market. Location: Delhi Full-Time in Office Role Years of experience: 1- 3 years Job Summary We’re looking for a strategic and data-driven Email Marketing Specialist to own and optimize our email marketing efforts across the B2B buyer journey. You’ll play a key role in generating demand, nurturing leads, and increasing product adoption for our SaaS platform. The ideal candidate understands the nuances of B2B buying behavior and is passionate about using email to deliver personalized, relevant, and high-converting experiences. Key Responsibilities Develop and execute targeted email campaigns that drive lead generation, nurture prospects through the funnel, and support customer engagement and retention. Build and manage automated email workflows for onboarding, lead nurturing, re-engagement, and customer lifecycle marketing. Collaborate with content, product marketing, and sales teams to align messaging and ensure email communications support key GTM initiatives. Segment audiences based on firmographics, behaviour, lifecycle stage, and engagement to ensure relevant and personalized messaging. Optimize email performance through A/B testing of subject lines, content, CTAs, and send times. Track and analyze campaign performance using metrics like open rates, CTRs, MQLs, SQLs, and pipeline influence. Ensure compliance with email best practices and data privacy regulations (e.g., GDPR, CAN-SPAM). Maintain list hygiene and continuously work to grow and enrich the email database. Leverage marketing automation tools (e.g., HubSpot, Marketo, Pardot) to manage campaigns and integrate email with CRM workflows. Requirements Bachelor’s degree in Marketing, Communications, Business, or a related field. 2+ years of email marketing experience in a B2B SaaS environment will be preferred. Hands-on experience with marketing automation platforms (HubSpot, Marketo, or similar). Deep understanding of B2B sales cycles and the SaaS funnel, from lead to customer to expansion. Strong copywriting and editing skills with a focus on clarity, conversion, and tone for a B2B audience. Proficient in analysing campaign performance and using data to inform decisions. Familiarity with CRM systems (Salesforce preferred). Familiarity with tools and configurations such as DNS settings, SPF, DKIM, DMARC, and inbox warmers Basic knowledge of HTML/CSS for email formatting is a plus. check(event) ; career-website-detail-template-2 => apply(record.id,meta)" mousedown="lyte-button => check(event)" final-style="background-color:#6875E2;border-color:#6875E2;color:white;" final-class="lyte-button lyteBackgroundColorBtn lyteSuccess" lyte-rendered=""> Show more Show less

🌐 We're Hiring: Senior Security Consultant – Cybersecurity 📍 Location: Dubai, UAE / India 🏢 Work Mode: On-site 💰 Salary: AED 16,000/month 🚨 RNS Technology Services is looking for a Senior Security Consultant (6–8 years experience) with deep expertise in Forcepoint and modern web/email security platforms. 🔐 What You Bring: 4+ years hands-on with Forcepoint (Web, DLP, CASB, Email, RBI) SaaS deployment: Forcepoint ONE, Netskope, Zscaler Mastery in DMARC, SPF, DKIM email authentication Familiarity with ATP, ADP, traffic management, data classification Strong troubleshooting, client-facing & documentation skills Open to travel for client engagements 2+ relevant certifications Degree in Computer Science/Engineering 🛠️ Your Role: Design & deploy Forcepoint (cloud/on-prem) solutions Lead issue resolution, documentation & delivery Implement Netskope, Barracuda, Proofpoint (nice to have) Work closely with cross-functional teams & clients 🌍 Be part of a cybersecurity powerhouse in Dubai. 📩 Apply now or tag someone who fits: vimal.rana@afraconteleservices.com 📌 Visa sponsorship available for India-based candidates. #Hiring #CyberSecurity #SecurityConsultant #Forcepoint #WebSecurity #DLP #DubaiJobs #RNSCareers Show more Show less

Job Overview We are seeking a motivated and results-driven Lead Generation Specialist to join our dynamic sales team at Threatcop. The Lead Generation Specialist will generate and nurture B2B leads through various outreach methods, including cold calling , cold emailing, and LinkedIn messaging. A key part of the role will involve leveraging advanced email marketing strategies, such as SPF, DKIM, DMARC, email warmup, and crafting B2B personas for targeted email sequences. Initially, the role will focus on hands-on lead generation, with the opportunity to transition into managing the lead generation team post 3-6 months based on performance. Key Responsibilities Lead Generation & Nurturing: Generate SQL (sales-qualified lead) , a lead that has a high probability of converting into a customer using outbound cold calls , emails, and LinkedIn messaging, specifically targeting cybersecurity products and services. Email Marketing Expertise: Implement SPF, DKIM, and DMARC for deliverability, conduct email warmup for sender reputation, develop B2B personas for targeted outreach, and create automated email sequences to nurture prospects. Cold Email Campaigns & LinkedIn: Design and execute targeted cold email campaigns, using LinkedIn for lead identification and engagement. Lead Qualification: Use the BANT (Budget-Authority-Need-Time) framework to qualify leads and schedule meetings or calls for the sales team. CRM Management: Track interactions and maintain accurate lead data in the CRM, ensuring all progress and metrics are recorded for reporting purposes. Target Achievement: Consistently meet or exceed monthly and quarterly lead-generation goals and appointment-setting targets. Market Research: Conduct in-depth research to identify high-growth industries and customer segments in cybersecurity and networking markets. Business Development & Pipeline Management: Develop a comprehensive business development strategy to build and maintain a strong sales pipeline. Industry Representation: Represent Threatcop at industry events, building relationships with key stakeholders and driving partnerships. Team Leadership (Post 3-6 months): Lead and manage the lead generation team post 3-6 months, driving their performance and ensuring KPIs are met. Qualifications Bachelor's or Master’s degree in Technology (B.Tech/BCA/M.Tech/MCA) or a related field 2+ years of experience in B2B lead generation Must be comfortable and skilled in conducting high-volume cold calls to potential prospects Hands-on experience with implementing SPF, DKIM, and DMARC for email deliverability, performing email warmups, and creating targeted B2B personas. Must possess full proficiency in both spoken and written English to communicate effectively with prospects and clients. Proficiency with CRM tools, email marketing platforms, and LinkedIn for lead generation and outreach. Benefits of working with us Working with us allows you to gain hands-on experience and training on various industry-leading tools for database management and prospecting. Tools such as ZOHO CRM, Lusha, Apollo.io, Notion, LinkedIn Sales Navigator, and more will be at your disposal, empowering you to enhance your skills and streamline your work. Benefits of both worlds - Enthusiasm & Learning Curve of a Start-Up, Deliveries & Performance of an Enterprise Service Provider. The sky's the limit when it comes to learning, growth & ideas. We do not follow the typical corporate hierarchy ladder. Medical insurance, gratuity, and provident fund. As part of our dedication to an inclusive and diverse workforce, Threatcop is committed to Equal Employment Opportunity without regard for race, color, national origin, ethnicity, gender, protected veteran status, disability, sexual orientation, gender identity, or religion. Threatcop is a sister concern for Kratikal. Threatcop Inc. stands as a prominent name in the realm of cybersecurity, delivering robust solutions to over 200 Enterprise clients and 1000+ SMEs across diverse sectors such as E-commerce, Finance, BFSI, Healthcare, Manufacturing, and Telecom. Our foundation was laid with a mission to empower global enterprises with cutting-edge, technology-driven cybersecurity solutions to combat the ever-evolving landscape of cyber threats. Presently, Threatcop proudly boasts the recognition of being a recipient of the prestigious Cybersecurity Excellence Award, underscoring our commitment to excellence in safeguarding digital landscapes. Our suite of innovative products, including TSAT, TDMARC, and TPIR, alongside comprehensive VAPT services, have earned accolades for their efficacy and impact. With strategic partnerships forged with renowned entities across the globe, Threatcop continues to lead the charge in fortifying digital ecosystems. For a deeper understanding of our endeavors, please explore our official website: www.threatcop.com Show more Show less

Our technology services client is seeking multiple M365 Compliance & Security Analyst to join their team on a contract basis. These positions offer a strong potential for conversion to full-time employment upon completion of the initial contract period. Below are further details about the role: Role: M365 Compliance & Security Analyst Mandatory Skills : Exchange online, Mail Flow, Mailbox, Email Authentication, Azure Security Experience : 3-5 Years Location : Hyderabad Notice Period : Immediate to 15 Days Job Description : Experience of Exchange Online Mailflow Knowledge of Exchange Online Protection Knowledge of Microsoft Defender for Office 365. Basic Knowledge for Compliance features like Auditing, Sensitivity Labels, Data Loss Prevention. Knowledge of Mailbox Archiving and Retention policies and holds. Basic Knowledge of Email authentication policies. (SPF, DKIM, DMARC) Basic Knowledge of Content search/eDiscovery search Responsibilities: Provide quick and accurate solutions to the customers’ problems. Meet all follow up commitments made with customers. Aligning with Customer’s business time, represent Microsoft and communicate with customers via telephone, remote assistance, written correspondence, electronic service in a timely manner according to the service level agreement. Analyze problems and develop solutions to meet customer needs; may involve writing custom code Participate in case triage meetings to share knowledge with other engineers and develop efficient customer solutions Write technical articles and sample programs for Microsoft's knowledge base Manage the healthy progress of service requests. Ensure escalating to senior and escalation resources at the right time with the right information Collaborate on cross-team and cross-product technical issues by working with resources from other groups and product team as needed to resolve customer issues Effectively manage relationships with customers and other stakeholders while ensuring high customer satisfaction of the overall service experience Fluent in English (written and oral) is mandatory Should be comfortable working in shifts If you are interested, share the updated resume to sushmitha.r@s3staff.com Show more Show less