Ensuring Customer satisfaction as per the SLAs Handling chat and call from customers and providing them with a solution to their queries/concerns Should have excellent communication skills (verbal & written) Experience with customer support would be good to have Experience with international processes will be an advantage. Qualification: Undergraduate/Graduate Should have excellent communication skills (verbal & written)
Responsibilities: Ensure customer satisfaction by adhering to defined SLAs across all support channels. Handle customer interactions through email, chat, calls, and live video sessions, delivering prompt and accurate resolutions. Maintain excellent communication skills-both verbal and written ensuring clarity, professionalism, and empathy in all conversations. Demonstrate strong presentability and professionalism during live sessions, as the role involves real- time user interaction via video. Provide real-time assistance during live processes, ensuring a seamless and supportive experience for users. Accurately log all user interactions, issues, and resolutions in the CRM system. Develop a deep understanding of the platform and its features to resolve queries effectively and proactively. Monitor sessions to detect and address any irregularities or user concerns immediately. Share recurring issues and user feedback with relevant teams to contribute to continuous service and product improvement.
Skills: Excellent English Communication, Speaking skill, Handling multitasking,. Position Title Customer Support Executive (Semi Voice Process). Job Specifications. Ensuring Customer satisfaction as per the SLAs. Handling email, chat, and call from customers and providing them with a solution to their queries/concerns. Should have excellent communication skills (verbal & written). Should be open to work in US shifts. Experience with customer support would be good to have. Experience with international processes will be an advantage. Qualification:Undergraduate/Graduate Experience:Fresher/Experienced. Location :It is work from office. CTC:1.6 LPA to 2.8 LPA. No cab facility. Interview Type:Virtual. Address:No 126, 2nd Floor, 8th Main Rd, BEML Layout 3rd Stage, Rajarajeshwari Nagar, Bengaluru, Karnataka 560098. Interest candidates can share their resumes with hr@ditiosys.com. Show more Show less
Skills: Excellent English Communication, Speaking skill, Handling multitasking,. Position Title Customer Support Executive (Semi Voice Process). Job Specifications. Ensuring Customer satisfaction as per the SLAs. Handling email, chat, and call from customers and providing them with a solution to their queries/concerns. Should have excellent communication skills (verbal & written). Should be open to work in US shifts. Experience with customer support would be good to have. Experience with international processes will be an advantage. Qualification:Undergraduate/Graduate Experience:Fresher/Experienced. Location :It is work from office. CTC:1.6 LPA to 2.8 LPA. No cab facility. Interview Type:Virtual. Address:No 126, 2nd Floor, 8th Main Rd, BEML Layout 3rd Stage, Rajarajeshwari Nagar, Bengaluru, Karnataka 560098. Interest candidates can share their resumes with hr@ditiosys.com. Show more Show less
Ensuring Customer satisfaction as per the SLAs Handling chat and call from customers and providing them with a solution to their queries/concerns Should have excellent communication skills (verbal & written) Experience with customer support would be good to have Experience with international processes will be an advantage. Qualification: Undergraduate/Graduate Should have excellent communication skills (verbal & written)
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