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5.0 - 7.0 years
5 - 9 Lacs
Mumbai
Work from Office
Credit Card Portfolio Manager About Kotak Mahindra Bank: Established in 1985, the Kotak Mahindra Group is one of India’s leading financial services conglomerates. In February 2003, Kotak Mahindra Finance Ltd. (KMFL), the Group’s flagship company, received a banking license from the Reserve Bank of India (RBI). With this, KMFL became the first non-banking finance company in India to become a bank – Kotak Mahindra Bank Limited. The consolidated balance sheet of Kotak Mahindra Group is over 2 lakh crore. The Group offers a wide range of financial services that encompass every sphere of life. From commercial banking, to stock broking, mutual funds, life insurance and investment banking, the Group caters to the diverse financial needs of individuals and the corporate sector. The Group has a wide distribution network through branches and franchisees across India, and international offices in London, New York, California, Dubai, Abu Dhabi, Bahrain, Mauritius and Singapore. For more information, please visit the company’s website at http://www.kotak.com Job roleCredit Card Portfolio Manager Kotak Credit Cards is the 5th Largest Credit Card issuer in the country by volume. As a portfolio manager for Credit Card business, you will be responsible for developing and executing strategies to increase/retain customer base (AIF), transaction activation, improve customer engagement, and manage right balance between risk and profitability. Analyze portfolio metrics (attrition, customer engagement) at customer segments, MCC, category and suggest portfolio actions to ensure that customer attrition is minimum. Drive activation of card as per RBI master direction and reduce involuntary card closure. Manage and drive customer life cycle post the card is acquired, this includes communication pertaining to setting up card pin, enable online/international transactions, credit limit, card features, TAD/MAD, customer statement, fraud awareness etc. Work in close collaboration with alliance, product, marketing, ops, legal and compliance team. Optimise customer communication to ensure effective communication with lower cost. Work in close coordination with analytics team to analyse and work on strategy for customer engagement and reduce attrition. Ensure all customer issues are resolved within TAT. Responsibilities: The portfolio manager will be the key stakeholder to drive AIF and reduce voluntary / involuntary card closure. Drive card activation and ensure reduction of involuntary card closure Manage, drive and tract CLCM communication. He/ She is expected to track all business targets and ensure the same are achieved. He/ She is expected to introduce strategic business initiatives that help drive higher customer engagement and spends. : Minimum 5-7 years of post MBA experience or Undergraduate (CA) in managing cards portfolio. Strong analytical skills to understand spend patters, customer segments. Flexible to constantly iterate. Very granular with an eye for detail.
Posted 1 month ago
4.0 - 6.0 years
4 - 8 Lacs
Pune
Work from Office
Role- Develops new and expands existing High Net worth Customer relationships for liabilities by sourcing category - A priority customers Sources new bank customers through external individual efforts and acquisition channel Ensures high levels of customer service orientation and application of bank policy Cross sells bank products to existing set of Customers Informs customers of new products or product enhancements to further expand the banking relationship Plans and conducts special sales initiatives and events for prospective and existing clients Coordinates with other group companies to provide seamless access to other products Maintains complete relationship record for assigned customer accounts Job Requirement: Developing and maintaining banking relationships with a select group of high net worth customers through individualized customer services MIS generation Graduate - 4 -6 years of experience AMFI / IRDA Post Graduate - 2 - 4 years of experience AMFI / IRDA
Posted 1 month ago
1.0 - 6.0 years
2 - 6 Lacs
Surat
Work from Office
Posting Description for Internal Candidates Enter Custom Internal Posting Description Short Description for Internal Candidates Description for Internal Candidates JOB Role- Acquisition of customers through group companies. Managing the leads to be assigned to him for the proper execution and opening of Accounts in the prescribed TAT’s. Selling TPP and Generating Revenue. Building CASA book size. Job Requirement- Good coordinator with different channels. Excellent communication skills. Graduates / MBA Having more than 2-4year work experience Same Posting Description for Internal and External Candidates
Posted 1 month ago
1.0 - 3.0 years
4 - 7 Lacs
Bengaluru
Work from Office
To handle customer service requirements like account opening, DMAT account opening, grievances, liability product selling, education on product features, cheque book issuance. Quality of advice given to customers as determined by customers and supervisor. Speed and efficiency of service given. Sales targets for bank and investment products. Going beyond the professed need of the customer by providing other products. Enhancement of customer value. Cross-sale of assets products. Back-up to relationship managers holding HNI relationships. Ensure low attrition ratios. Customer acquisition through referrals from existing customers. Graduates with total experience of 1-3 years with relevant exp of atleast 1 year in financial services or banks. Equal blend of service and sales orientation. In the absence of equality, sales orientation as a skew will be acceptable. Experienced customer service candidates from financial services ( those from MFund, securities houses etc) with sales orientation can be considered.
Posted 1 month ago
1.0 - 6.0 years
2 - 6 Lacs
Bengaluru
Work from Office
Posting Description for Internal Candidates Enter Custom Internal Posting Description Short Description for Internal Candidates Description for Internal Candidates JOB Role- Acquisition of customers through group companies. Managing the leads to be assigned to him for the proper execution and opening of Accounts in the prescribed TAT’s. Selling TPP and Generating Revenue. Building CASA book size. Job Requirement- Good coordinator with different channels. Excellent communication skills. Graduates / MBA Having more than 2-4year work experience Same Posting Description for Internal and External Candidates
Posted 1 month ago
0.0 - 2.0 years
3 - 4 Lacs
Nashik
Work from Office
JOB ROLE- Asst Acquisition Manager - GRA Acquisition of customers through group companies. Managing the leads to be assigned to him for the proper execution and opening of Accountsin the prescribed TAT’s. Selling TPP and Generating Revenue. Building CASA book size. Job Requirement- Good coordinator with different channels. Excellent communication skills. Graduates / MBA Having more than 0-2 year work experience
Posted 1 month ago
0.0 - 2.0 years
3 - 4 Lacs
Bengaluru
Work from Office
JOB ROLE- Asst Acquisition Manager - GRA Acquisition of customers through group companies. Managing the leads to be assigned to him for the proper execution and opening of Accountsin the prescribed TAT’s. Selling TPP and Generating Revenue. Building CASA book size. Job Requirement- Good coordinator with different channels. Excellent communication skills. Graduates / MBA Having more than 0-2 year work experience
Posted 1 month ago
1.0 - 3.0 years
4 - 7 Lacs
Coimbatore
Work from Office
To handle customer service requirements like account opening, DMAT account opening, grievances, liability product selling, education on product features, cheque book issuance. Quality of advice given to customers as determined by customers and supervisor. Speed and efficiency of service given. Sales targets for bank and investment products. Going beyond the professed need of the customer by providing other products. Enhancement of customer value. Cross-sale of assets products. Back-up to relationship managers holding HNI relationships. Ensure low attrition ratios. Customer acquisition through referrals from existing customers. Graduates with total experience of 1-3 years with relevant exp of atleast 1 year in financial services or banks. Equal blend of service and sales orientation. In the absence of equality, sales orientation as a skew will be acceptable. Experienced customer service candidates from financial services ( those from MFund, securities houses etc) with sales orientation can be considered.
Posted 1 month ago
5.0 - 10.0 years
3 - 7 Lacs
Mumbai
Work from Office
Area Sales Manager Roles & Responsibilities Products include Vishwas HL and LAP Coach and lead a team of relationship managers to achieve business targets (Volume, Cross-sell, Insurance etc.) Manage, develop and enhance deepening of the relationship with Channels (Kotak Branches, DSA, Builder) Responsible for achieving team targets and sales volume. Ensuring team productivity along with location productivity Ensure customer satisfaction as measured trough NPS metrics Effective management of working relationships (e.g. Credit, Operations, Legal, Technical etc.) to drive business outcomes Responsible for cross sell of CASA and TPP. Administer and ensure compliance to all business practices. Person Professionals with minimum 5 years of experience Good interpersonal and relationship building skills Influencing skills for driving business with both internal and external channel partners Knowledge of secured banking products is preferred
Posted 1 month ago
0.0 - 2.0 years
3 - 4 Lacs
Ahmedabad
Work from Office
JOB ROLE- Asst Acquisition Manager - GRA Acquisition of customers through group companies. Managing the leads to be assigned to him for the proper execution and opening of Accountsin the prescribed TAT’s. Selling TPP and Generating Revenue. Building CASA book size. Job Requirement- Good coordinator with different channels. Excellent communication skills. Graduates / MBA Having more than 0-2 year work experience
Posted 1 month ago
2.0 - 6.0 years
3 - 7 Lacs
Mumbai
Work from Office
Area Sales Manager Roles & responsibilities Managing a team of sales managers, relationship managers, MIS executives etc. & heading the sales/business for multiple locations. Responsible for managing the overall productivity for the team. Responsible for hiring and building/retaining team-members. Taking complete ownership of the sales funnel from sourcing application to dispatching cards including follow up with ops, credit, risk & other support functions. Driving credit cards sales for ‘new to bank’ /’existing to bank’ customers in the market Liaising with internal teams for driving sales through other mediums like co-origination, branch-banking etc. Coordinating with various internal stakeholders like BSG, IT, BIU etc. & follow up till closure Following and adhering to the strict KYC norms set for the team. Adhering to all company policies, procedures and business ethics codes.
Posted 1 month ago
5.0 - 7.0 years
5 - 9 Lacs
Kolkata
Work from Office
Credit Card Portfolio Manager About Kotak Mahindra Bank: Established in 1985, the Kotak Mahindra Group is one of India’s leading financial services conglomerates. In February 2003, Kotak Mahindra Finance Ltd. (KMFL), the Group’s flagship company, received a banking license from the Reserve Bank of India (RBI). With this, KMFL became the first non-banking finance company in India to become a bank – Kotak Mahindra Bank Limited. The consolidated balance sheet of Kotak Mahindra Group is over 2 lakh crore. The Group offers a wide range of financial services that encompass every sphere of life. From commercial banking, to stock broking, mutual funds, life insurance and investment banking, the Group caters to the diverse financial needs of individuals and the corporate sector. The Group has a wide distribution network through branches and franchisees across India, and international offices in London, New York, California, Dubai, Abu Dhabi, Bahrain, Mauritius and Singapore. For more information, please visit the company’s website at http://www.kotak.com Job roleCredit Card Portfolio Manager Kotak Credit Cards is the 5th Largest Credit Card issuer in the country by volume. As a portfolio manager for Credit Card business, you will be responsible for developing and executing strategies to increase/retain customer base (AIF), transaction activation, improve customer engagement, and manage right balance between risk and profitability. Analyze portfolio metrics (attrition, customer engagement) at customer segments, MCC, category and suggest portfolio actions to ensure that customer attrition is minimum. Drive activation of card as per RBI master direction and reduce involuntary card closure. Manage and drive customer life cycle post the card is acquired, this includes communication pertaining to setting up card pin, enable online/international transactions, credit limit, card features, TAD/MAD, customer statement, fraud awareness etc. Work in close collaboration with alliance, product, marketing, ops, legal and compliance team. Optimise customer communication to ensure effective communication with lower cost. Work in close coordination with analytics team to analyse and work on strategy for customer engagement and reduce attrition. Ensure all customer issues are resolved within TAT. Responsibilities: The portfolio manager will be the key stakeholder to drive AIF and reduce voluntary / involuntary card closure. Drive card activation and ensure reduction of involuntary card closure Manage, drive and tract CLCM communication. He/ She is expected to track all business targets and ensure the same are achieved. He/ She is expected to introduce strategic business initiatives that help drive higher customer engagement and spends. : Minimum 5-7 years of post MBA experience or Undergraduate (CA) in managing cards portfolio. Strong analytical skills to understand spend patters, customer segments. Flexible to constantly iterate. Very granular with an eye for detail. Grade: M5/M6
Posted 1 month ago
1.0 - 3.0 years
1 - 5 Lacs
Ahmedabad
Work from Office
Trade Relationship Manager Acquire quality Current Accounts Customers who are dealing in International Trade. Identify target markets and Segments Ensure to follow all compliance and KYC norms while acquiring Ensure that the customer is guided regarding rates and charges. Commission and Rates to be fixed in the system. Activate the first trade transaction. Explore the potential of various trade and FES products like Forward Contracts, LC/BG/BC , Travel cards , etc. Ensure that clients keep high CA AMB values in the accounts opened. Generation of Asset leads. Smooth handover of the customer to the Branch operations team To educate customers regarding Cut off times and follow the SLA’s Maintain a low cost of acquisition by acquiring bigger value of accounts To achieve Business / Income targets To have full knowledge of competitor’s activities and report those to ASMs To coordinate and ensure service delivery happens as per SLAs and TATs Acquisition and retention of new customer across all the segments. Keep updated about AML/KYC/RBI guidelines and ensure growth is achieved by complying with all regulatory guidelines. Retention of existing customers base Handling customer complaints and escalate the complaints to competent authorities for resolutions. Ensure all required documents for the agent empanelment including KYC as per bank’s policy are in place for smooth business relationship. Deliverance of the required sales pitch for the respective product. Timely submission of required reports. Execute promotional activities conveyed by ASM/RSM Planning and organizing various promotional activities Regularly updates RSM on the current market practices / business strategies by the competitors. Job Requirement: Graduate, PG preferable 1 to 3 years of Trade Fx and FES preferably in Banking Industry. Excellent Domain knowledge. Exhaustive knowledge of Trade and FES products . Excellent sales skills. Excellent knowledge of client behaviour & engagement in each product / geographic segments High energy levels and enthusiasm, should have winning attitudes Out of box thinker and creative problem solver. Good listener and should possess excellent communication skills. Excellent negotiator and smart worker Result-oriented especially in achieving given NTBs and sales targets. Good oral and written communication Should be good in strategizing, aggressive but compliance oriented
Posted 1 month ago
5.0 - 7.0 years
5 - 9 Lacs
Jamshedpur
Work from Office
Credit Card Portfolio Manager About Kotak Mahindra Bank: Established in 1985, the Kotak Mahindra Group is one of India’s leading financial services conglomerates. In February 2003, Kotak Mahindra Finance Ltd. (KMFL), the Group’s flagship company, received a banking license from the Reserve Bank of India (RBI). With this, KMFL became the first non-banking finance company in India to become a bank – Kotak Mahindra Bank Limited. The consolidated balance sheet of Kotak Mahindra Group is over 2 lakh crore. The Group offers a wide range of financial services that encompass every sphere of life. From commercial banking, to stock broking, mutual funds, life insurance and investment banking, the Group caters to the diverse financial needs of individuals and the corporate sector. The Group has a wide distribution network through branches and franchisees across India, and international offices in London, New York, California, Dubai, Abu Dhabi, Bahrain, Mauritius and Singapore. For more information, please visit the company’s website at http://www.kotak.com Job roleCredit Card Portfolio Manager Kotak Credit Cards is the 5th Largest Credit Card issuer in the country by volume. As a portfolio manager for Credit Card business, you will be responsible for developing and executing strategies to increase/retain customer base (AIF), transaction activation, improve customer engagement, and manage right balance between risk and profitability. Analyze portfolio metrics (attrition, customer engagement) at customer segments, MCC, category and suggest portfolio actions to ensure that customer attrition is minimum. Drive activation of card as per RBI master direction and reduce involuntary card closure. Manage and drive customer life cycle post the card is acquired, this includes communication pertaining to setting up card pin, enable online/international transactions, credit limit, card features, TAD/MAD, customer statement, fraud awareness etc. Work in close collaboration with alliance, product, marketing, ops, legal and compliance team. Optimise customer communication to ensure effective communication with lower cost. Work in close coordination with analytics team to analyse and work on strategy for customer engagement and reduce attrition. Ensure all customer issues are resolved within TAT. Responsibilities: The portfolio manager will be the key stakeholder to drive AIF and reduce voluntary / involuntary card closure. Drive card activation and ensure reduction of involuntary card closure Manage, drive and tract CLCM communication. He/ She is expected to track all business targets and ensure the same are achieved. He/ She is expected to introduce strategic business initiatives that help drive higher customer engagement and spends. : Minimum 5-7 years of post MBA experience or Undergraduate (CA) in managing cards portfolio. Strong analytical skills to understand spend patters, customer segments. Flexible to constantly iterate. Very granular with an eye for detail. Grade: M5/M6
Posted 1 month ago
1.0 - 2.0 years
10 - 14 Lacs
Ahmedabad
Work from Office
VKYC Officer - Thane, Neptune Office Job Role To Attend the inbound calls of customers in VKYC and process the queries & requests to customer's satisfaction Responsible for quality communication and customer servicing within laid down productivity and service benchmarks. Ensure customer “delight” and consistent service experience, including timely resolution of customer queries/issues. Adherence to Information Security norms & quality process norms. To be aware of and comply with any updates about the process Act on the feedback given by Team Leader/Team Coach or Quality or on the coaching provided to the team as guidelines for improving performance Should be open to cross sell (banking product) on customer's call, when required Job description Graduate Preferably 1-2 years with 6 months which should to be in customer service role - Understanding of call center industry an advantage Excellent communication skills – Verbal & Written Flexible to work 24/7 (For Females7AM till 8PM) including Sunday/holidays Flexible to get scattered 6 Week Offs in a month with 9hours shift Good listening skills and strong communication abilities. Be Confident and willing to learn with a flair for knowledge. Possess an upbeat, positive can-do attitude & works with integrity Team Player, collaborative Self-motivated person including the ability to act as a role model within the organization. Should be able to establish rapport quickly with peers, managers & customers Note this is not a sales role
Posted 1 month ago
5.0 - 7.0 years
5 - 9 Lacs
Chandigarh
Work from Office
Credit Card Portfolio Manager About Kotak Mahindra Bank: Established in 1985, the Kotak Mahindra Group is one of India’s leading financial services conglomerates. In February 2003, Kotak Mahindra Finance Ltd. (KMFL), the Group’s flagship company, received a banking license from the Reserve Bank of India (RBI). With this, KMFL became the first non-banking finance company in India to become a bank – Kotak Mahindra Bank Limited. The consolidated balance sheet of Kotak Mahindra Group is over 2 lakh crore. The Group offers a wide range of financial services that encompass every sphere of life. From commercial banking, to stock broking, mutual funds, life insurance and investment banking, the Group caters to the diverse financial needs of individuals and the corporate sector. The Group has a wide distribution network through branches and franchisees across India, and international offices in London, New York, California, Dubai, Abu Dhabi, Bahrain, Mauritius and Singapore. For more information, please visit the company’s website at http://www.kotak.com Job roleCredit Card Portfolio Manager Kotak Credit Cards is the 5th Largest Credit Card issuer in the country by volume. As a portfolio manager for Credit Card business, you will be responsible for developing and executing strategies to increase/retain customer base (AIF), transaction activation, improve customer engagement, and manage right balance between risk and profitability. Analyze portfolio metrics (attrition, customer engagement) at customer segments, MCC, category and suggest portfolio actions to ensure that customer attrition is minimum. Drive activation of card as per RBI master direction and reduce involuntary card closure. Manage and drive customer life cycle post the card is acquired, this includes communication pertaining to setting up card pin, enable online/international transactions, credit limit, card features, TAD/MAD, customer statement, fraud awareness etc. Work in close collaboration with alliance, product, marketing, ops, legal and compliance team. Optimise customer communication to ensure effective communication with lower cost. Work in close coordination with analytics team to analyse and work on strategy for customer engagement and reduce attrition. Ensure all customer issues are resolved within TAT. Responsibilities: The portfolio manager will be the key stakeholder to drive AIF and reduce voluntary / involuntary card closure. Drive card activation and ensure reduction of involuntary card closure Manage, drive and tract CLCM communication. He/ She is expected to track all business targets and ensure the same are achieved. He/ She is expected to introduce strategic business initiatives that help drive higher customer engagement and spends. : Minimum 5-7 years of post MBA experience or Undergraduate (CA) in managing cards portfolio. Strong analytical skills to understand spend patters, customer segments. Flexible to constantly iterate. Very granular with an eye for detail. Grade: M5/M6
Posted 1 month ago
5.0 - 7.0 years
5 - 9 Lacs
Jaipur
Work from Office
Credit Card Portfolio Manager About Kotak Mahindra Bank: Established in 1985, the Kotak Mahindra Group is one of India’s leading financial services conglomerates. In February 2003, Kotak Mahindra Finance Ltd. (KMFL), the Group’s flagship company, received a banking license from the Reserve Bank of India (RBI). With this, KMFL became the first non-banking finance company in India to become a bank – Kotak Mahindra Bank Limited. The consolidated balance sheet of Kotak Mahindra Group is over 2 lakh crore. The Group offers a wide range of financial services that encompass every sphere of life. From commercial banking, to stock broking, mutual funds, life insurance and investment banking, the Group caters to the diverse financial needs of individuals and the corporate sector. The Group has a wide distribution network through branches and franchisees across India, and international offices in London, New York, California, Dubai, Abu Dhabi, Bahrain, Mauritius and Singapore. For more information, please visit the company’s website at http://www.kotak.com Job roleCredit Card Portfolio Manager Kotak Credit Cards is the 5th Largest Credit Card issuer in the country by volume. As a portfolio manager for Credit Card business, you will be responsible for developing and executing strategies to increase/retain customer base (AIF), transaction activation, improve customer engagement, and manage right balance between risk and profitability. Analyze portfolio metrics (attrition, customer engagement) at customer segments, MCC, category and suggest portfolio actions to ensure that customer attrition is minimum. Drive activation of card as per RBI master direction and reduce involuntary card closure. Manage and drive customer life cycle post the card is acquired, this includes communication pertaining to setting up card pin, enable online/international transactions, credit limit, card features, TAD/MAD, customer statement, fraud awareness etc. Work in close collaboration with alliance, product, marketing, ops, legal and compliance team. Optimise customer communication to ensure effective communication with lower cost. Work in close coordination with analytics team to analyse and work on strategy for customer engagement and reduce attrition. Ensure all customer issues are resolved within TAT. Responsibilities: The portfolio manager will be the key stakeholder to drive AIF and reduce voluntary / involuntary card closure. Drive card activation and ensure reduction of involuntary card closure Manage, drive and tract CLCM communication. He/ She is expected to track all business targets and ensure the same are achieved. He/ She is expected to introduce strategic business initiatives that help drive higher customer engagement and spends. : Minimum 5-7 years of post MBA experience or Undergraduate (CA) in managing cards portfolio. Strong analytical skills to understand spend patters, customer segments. Flexible to constantly iterate. Very granular with an eye for detail. Grade: M5/M6
Posted 1 month ago
5.0 - 10.0 years
3 - 7 Lacs
Dombivli
Work from Office
Area Sales Manager Roles & Responsibilities Products include Vishwas HL and LAP Coach and lead a team of relationship managers to achieve business targets (Volume, Cross-sell, Insurance etc.) Manage, develop and enhance deepening of the relationship with Channels (Kotak Branches, DSA, Builder) Responsible for achieving team targets and sales volume. Ensuring team productivity along with location productivity Ensure customer satisfaction as measured trough NPS metrics Effective management of working relationships (e.g. Credit, Operations, Legal, Technical etc.) to drive business outcomes Responsible for cross sell of CASA and TPP. Administer and ensure compliance to all business practices. Person Professionals with minimum 5 years of experience Good interpersonal and relationship building skills Influencing skills for driving business with both internal and external channel partners Knowledge of secured banking products is preferred
Posted 1 month ago
5.0 - 7.0 years
5 - 9 Lacs
Noida
Work from Office
Credit Card Portfolio Manager About Kotak Mahindra Bank: Established in 1985, the Kotak Mahindra Group is one of India’s leading financial services conglomerates. In February 2003, Kotak Mahindra Finance Ltd. (KMFL), the Group’s flagship company, received a banking license from the Reserve Bank of India (RBI). With this, KMFL became the first non-banking finance company in India to become a bank – Kotak Mahindra Bank Limited. The consolidated balance sheet of Kotak Mahindra Group is over 2 lakh crore. The Group offers a wide range of financial services that encompass every sphere of life. From commercial banking, to stock broking, mutual funds, life insurance and investment banking, the Group caters to the diverse financial needs of individuals and the corporate sector. The Group has a wide distribution network through branches and franchisees across India, and international offices in London, New York, California, Dubai, Abu Dhabi, Bahrain, Mauritius and Singapore. For more information, please visit the company’s website at http://www.kotak.com Job roleCredit Card Portfolio Manager Kotak Credit Cards is the 5th Largest Credit Card issuer in the country by volume. As a portfolio manager for Credit Card business, you will be responsible for developing and executing strategies to increase/retain customer base (AIF), transaction activation, improve customer engagement, and manage right balance between risk and profitability. Analyze portfolio metrics (attrition, customer engagement) at customer segments, MCC, category and suggest portfolio actions to ensure that customer attrition is minimum. Drive activation of card as per RBI master direction and reduce involuntary card closure. Manage and drive customer life cycle post the card is acquired, this includes communication pertaining to setting up card pin, enable online/international transactions, credit limit, card features, TAD/MAD, customer statement, fraud awareness etc. Work in close collaboration with alliance, product, marketing, ops, legal and compliance team. Optimise customer communication to ensure effective communication with lower cost. Work in close coordination with analytics team to analyse and work on strategy for customer engagement and reduce attrition. Ensure all customer issues are resolved within TAT. Responsibilities: The portfolio manager will be the key stakeholder to drive AIF and reduce voluntary / involuntary card closure. Drive card activation and ensure reduction of involuntary card closure Manage, drive and tract CLCM communication. He/ She is expected to track all business targets and ensure the same are achieved. He/ She is expected to introduce strategic business initiatives that help drive higher customer engagement and spends. : Minimum 5-7 years of post MBA experience or Undergraduate (CA) in managing cards portfolio. Strong analytical skills to understand spend patters, customer segments. Flexible to constantly iterate. Very granular with an eye for detail. Grade: M5/M6
Posted 1 month ago
6.0 - 11.0 years
6 - 10 Lacs
Bankura
Work from Office
Recruitment Support : Assist in identifying and shortlisting suitable Distributor Sales Rep (DSR) candidates with relevant industry experience and local availability. DSR Training : Conduct structured training sessions covering product knowledge, pricing schemes, POST benefits, and sales terminology to build capability. Distributor Orientation : Brief distributor owners/managers on AkzoNobels profile, trade terms, warehousing norms, SLAs, and performance metrics. Distribution Expansion : Guide DSRs in appointing B1/B2 SSOs and drive sustainable POST expansion aligned with distributor P&L targets. Market Coverage : Ensure effective beat planning, daily SSO coverage, and weekly/monthly performance reviews to improve revenue and reach. Sales Process Compliance : Maintain accurate records in DERP and dashboards, conduct reviews on assortment, POST productivity, and SSO hygiene. Key Account Management : Build and manage strong relationships with core SSOs (Platinum/Gold/Silver) to drive loyalty and improve off-take. Market Intelligence : Capture competitor activities and customer feedback through CRM and regular market visits. Promotions and Tie-Ups : Propose and implement promotions and rebate plans to boost sales mix and volume across strategic accounts. Painter Engagement : Support the MDO team in painter registration, training events, and ensure sell-out translates into sell-in. Process Adherence : Document all interactions and reviews with distributors and share updates with RSM/ASM for transparency and planning
Posted 1 month ago
6.0 - 11.0 years
6 - 10 Lacs
Dhanbad
Work from Office
Recruitment Support : Assist in identifying and shortlisting suitable Distributor Sales Rep (DSR) candidates with relevant industry experience and local availability. DSR Training : Conduct structured training sessions covering product knowledge, pricing schemes, POST benefits, and sales terminology to build capability. Distributor Orientation : Brief distributor owners/managers on AkzoNobels profile, trade terms, warehousing norms, SLAs, and performance metrics. Distribution Expansion : Guide DSRs in appointing B1/B2 SSOs and drive sustainable POST expansion aligned with distributor P&L targets. Market Coverage : Ensure effective beat planning, daily SSO coverage, and weekly/monthly performance reviews to improve revenue and reach. Sales Process Compliance : Maintain accurate records in DERP and dashboards, conduct reviews on assortment, POST productivity, and SSO hygiene. Key Account Management : Build and manage strong relationships with core SSOs (Platinum/Gold/Silver) to drive loyalty and improve off-take. Market Intelligence : Capture competitor activities and customer feedback through CRM and regular market visits. Promotions and Tie-Ups : Propose and implement promotions and rebate plans to boost sales mix and volume across strategic accounts. Painter Engagement : Support the MDO team in painter registration, training events, and ensure sell-out translates into sell-in. Process Adherence : Document all interactions and reviews with distributors and share updates with RSM/ASM for transparency and planning
Posted 1 month ago
4.0 - 6.0 years
3 - 7 Lacs
Salem, Chennai
Work from Office
At Johnson & Johnson, we believe health is everything. Our strength in healthcare innovation empowers us to build a world where complex diseases are prevented, treated, and cured, where treatments are smarter and less invasive, and solutions are personal. Through our expertise in Innovative Medicine and MedTech, we are uniquely positioned to innovate across the full spectrum of healthcare solutions today to deliver the breakthroughs of tomorrow, and profoundly impact health for humanity. Learn more at https://www.jnj.com Job Function: MedTech Sales Job Sub Function: Clinical Sales - Hospital/Hospital Systems (Commission) Job Category: Professional All Job Posting Locations: Chennai, Tamil Nadu, India, Salem, Tamil Nadu, India Job Description: District Account Manager Caring for the world, one person at a time has inspired and united the people of Johnson & Johnson for over 125 years. We embrace research and science -- bringing creative ideas, products and services to advance the health and well-being of people. Every day, our more than 130,000 employees across the world are blending heart, science and ingenuity to profoundly change the trajectory of health for humanity. At Johnson & Johnson Medical Devices Companies, we are using our breadth, scale and experience to reimagine the way healthcare is delivered and help people live longer, healthier lives. In a radically changing environment, we are making connections across science and technology to combine our own expertise in surgery, orthopedics, vision and interventional solutions with the big ideas of others to design and deliver physician and patient-centric products and solutions. As pioneers in medical devices, we continually focus on elevating the standard of care working to expand patient access, improve outcomes, reduce health system costs and drive value. We create people-centered healthcare to help the patients we serve recover faster and live longer and more vibrantly. Job Description: Johnson & Johnson Medical Devices is recruiting for District Account Manager role, located at Salem (Tamil Nadu) The role will be responsible for Sales of One Ethicon products like cutter, staplers, laparoscopic surgery equipment, energy machines, Ethicon Sutures / Meshes & Hemostat Products in Key accounts & Trade Nursing Homes including some out stations coverage (travel required around 50% to 60%) Achieves/exceeds sales targets for the Franchise within a designated territory, and in a manner, consistent with the CREDO, company policy and goals. The Individual Contributor is responsible for closing the sale and positively impacting customers satisfaction. Has thorough knowledge of the products responsible, and maintains a good understanding of customers needs, as well as competitive developments in the market place. Develops long-term positive customer relationships, building loyalty and confidence in J&J Medical as a preferred supplier. Key Responsibilities : Sales Turnover Sell franchise products within a territory Provide weekly and monthly sales action plan to manager, reflecting the activities required in each account to achieve sales objectives Analyze sales reports to find opportunities, recognize routine problems; analyze causes and recommend solutions Able to negotiate and close sales in routine situations, and with guidance when handling more complex deals Participate in Trade Displays and Conference when required Territory Management Develop understanding of customer needs to identify sales opportunities Identify tender/contract opportunities and work with colleagues to deliver With guidance, develop an effective and efficient territory plan Work with retailers and ensure that they are brand ambassadors for our products Identify and train surgeons on new technologies and solutions through consult-in-surgery, one-on-one sales calls, one-to-many training sessions Customer In-service Education & Training Work with manager to identify customer in-service needs to support customer delivered healthcare services and use of products efficiently and effectively Develop and maintain strong relationships with all levels of customers With assistance, co-ordinate and deliver in-services education sessions Advise marketing on customers in-service education resource needs Key Account Management With guidance, prepare a plan to optimize key account development and sales growth Identify and document key customers and decision makers Be aware of Key Account strategies for growth Identify and optimize cross selling opportunities and work with managers/colleagues to realize these Provide customer support on inventory, within company guideline Product & Market Knowledge Develop understanding and continually enhance personal understanding of products features, benefits, correct product application and usage and anatomy, physiology and medical procedure knowledge, through practical experience, training programs, and learning from key end-users Able to demonstrate application/usage of products and differentiate them from competitors products Develop understanding of competitive products, their features-advantages-benefits Gather information on current practices, behaviors and attitudes Vigilantly obtain usage data of all trained surgeons and monitor adoption Distribution Management Develop/implement distribution network for assigned territory Ensure distributor health is as per agreed guidelines Expense, Equipment and Samples Judiciously manage AR, operating expenses, (transportation, A&P, entertainment, travel) while ensuring sustainable productivity Seek prior approval for budget variations Work within sample issue and co-ordination guidelines Agree expense budget/guidelines with immediate Manager Plan sample and expense utilization to optimize usage while remaining in budget Self-Development Identify specific actions to improve job performance in specific areas Participate in nominated training programs Active self-learning strategies to maintain knowledge Focused effort to achieve high levels of performance in knowledge tests and competency assessments related to training Effectively apply new learning on the job. Corporate Ethics and Governance Maintain a responsible and ethical approach while actively pursuing business outcomes Conduct business within ethics and values expressed in Credo Relationship with customers based on high ethical standards Education: You will be a Science graduate or Biomedical Engineers. You will have a minimum of 4-6 years of experience in Capital Equipment Selling. Experience and Skills: You will possess experience in managing HCP KOLs Your sales experience in laparoscopy products/medical device will be preferred. Other: Should be proficient in Hindi and English Are you ready to impact the world Johnson & Johnson offers an unusual experience to professionals looking for an opportunity to work with hardworking people who share your real passion for caring in an environment that empowers you to drive your own career. We are an equal opportunity employer and value diversity at our company. We do not discriminate on the basis of race, religion, color, national origin, gender, sexual orientation, age, marital status, veteran status, or disability status. This description has been designed to indicate the general nature and level of work performed by employees within this classification. It is not designed to contain or be interpreted as a comprehensive inventory of all duties, responsibilities, and qualifications required of employees assigned to this job.
Posted 1 month ago
2.0 - 3.0 years
2 - 3 Lacs
Nagpur
Work from Office
Role & responsibilities Sales Generation : Sales Generation : Inventory Management : Reporting and Documentation Distributors Management Retailers Management Primary and Secondary sales Product Promotion Preferred candidate profile Strong Communication Skills Customer Focus Good Market Knowledge Time Management Perks and benefits Leave Advantage , PF & ESIC Benefits , Other Allowances
Posted 1 month ago
6.0 - 11.0 years
4 - 6 Lacs
Kolkata, Siliguri, Bankura
Work from Office
Role & responsibilities Developing new markets and new areas of business growth looking for business opportunities with the channel partners for more extraction and addressability. Maintaining and increasing sales of your company's products. Developing and implementing sales and marketing plans to drive sales and profit. Team handling experience and good management skills. Responsible for the business targets of the territory. Support to Management on defining Sales strategies As the Area Sales Manager, you will be responsible for the sales performance - driving volumes and distribution targets for the new product category in the respective territory. Desired Candidate Profile Minimum 6 years of experience. Should have experience in handling a team. Proven experience as an Area Sales Executive or similar role. Ability to work independently and as part of a team. **Candidates from FMCG Food Industry will only apply.
Posted 1 month ago
7.0 - 12.0 years
7 - 11 Lacs
Khandwa, Madhya Pradesh, India
On-site
Key Roles and Responsibilities Financial Sales planning: Translating the annual sales plan into quarterly, monthly, weekly and daily operational plans and developing sales targets (volume and value) for each sub-category of products for distributors in his area (to be done in consultation with the Regional Sales Manager) Distributor management : Managing distributors to ensure primary sales plan is achieved as per defined category wise sales plan Collections: Ensure timely clearance of outstanding payments from distributors Customer Orientation Product launches: Positioning new product line/brand/SKU in the assigned sales zone/markets by direct interaction with key retailers and through SOs Product feedback: Collecting and synthesizing feedback on Relaxos product portfolio in the context of competitor products and providing appropriate recommendations Secondary feedback: Capturing feedback of retailers on secondary scheme, NPD and distribution Distributor appointment: Scouting and appointing new distributors as per defined norms Distributor onboarding: Ensuring distributor gets all relevant post appointment support Distributor account management: Being the point of contact for distributors; monitoring product movement at distributors by taking weekly updates from SOs of stock and credit limits Complaints management: Resolving complaints of channel partners inc. issues related to returns People Orientation Effective leadership: Defining daily tasks (Target, Focus / NPD article, Scheme Comm. Etc.) for each Sales Officer Mentorship and supervision: Mentoring, coaching and supervising company SOs Evaluation: Evaluating SO performance and creating customised action plan for each SO Internal Business Process Outlet mapping : Leveraging the SO to build and periodically refresh the universe of footwear outlets the assigned territories Coverage improvement: Based on market visits, highlighting gaps in market and developing an action plan with SO. Retailer engagement : Conducting Retailer visits to observe and improve product visibility, availability of NPD/focus articles, brand investments and merchandising Orders and credit management: Receiving distributor orders, checking credit limit and ensuring order details are shared with billing team Journey plan: Compiling market working reports from SOs and sharing then with the admin team Competitive analysis: Analyzing competitor initiatives and preparing action plans to counter competition Competitor schemes: Being up-to-date with latest competitor trade scheme and giving scheme recommendations to augment sales; communicating trade promotion schemes to SOs and Distributors Distributor exclusivity: Sharing intelligence on exclusive distributors who add/ are bound to add competitor brands in their portfolio MIS reports: Preparing MIS reports for target vs actual sales and other objectives Reviews: Timely review of monthly/quarterly performance with RSMs, SOs and distributors Sales forecasting: Providing sales forecast support to RSM Other strategic interventions: Focus on implementation of companys strategic objectives for assigned sales area Competencies Technical/Functional Behavioral Business Acumen Selling skills Market Knowledge Analytical skills Customer Focus Collaboration Adaptability Result Orientation Negotiation skills Key Result Areas Quantitative Qualitative Sales Volume/Value Achievement % Revenue Contribution from NPDs Rs. Cr business from new Distr-Div. vs. target PJP adherence Average outstanding at end of each month as % of month's sales Improve Adherence to Key Sales Processes. Coaching and mentoring provided to SOs Competitor Analysis Customer Service improvement
Posted 1 month ago
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