4 Distributed Microservices Jobs

The role involves delivering flawless application support to BY customers by resolving complex solution issues and driving resolution of escalated and complex solution issues in collaboration with multiple BY and customer stakeholders. Implementing Advanced Quality Prevention plans to improve solution and service reliability is a key responsibility. Deepening competency on end-to-end solution architecture, performance engineering, and relevant SaaS tools or business processes and industry domain is essential. As the lead SME, you will own customer solutions, enhance solution stability and service quality, eventually increasing customer satisfaction, consumption, and adoption of the service. Engaging early in customer implementation projects to provide solution design and architecture inputs and ensuring seamless delivery continuum into Operate through phased go-lives is crucial. Additionally, you will act as a Senior solution SME, providing mentorship to Support Engineers, delivering product/technical trainings, and supporting in improving the capability and delivery quality of the team. Adoption of AI into day-to-day operations is also expected. The technical environment requires strong expertise in DBMS (e.g., SQL, Oracle), code debugging, platform support engineering (e.g., API and/or Mulesoft integration troubleshooting), and troubleshooting mobile application issues. Proficiency in contemporary SaaS technical toolsets like AppDynamics, Splunk, etc., for monitoring application health and investigating application issues is necessary. The work schedule involves rotational shifts, including night shifts, to provide 24/7 application support. Flexibility to work weekends and public holidays as per the shift schedule and the ability to handle responsibilities independently during off-hours are required. In this role, you will deliver an excellent customer experience by driving resolution of customer issues, providing direction for Root Cause analysis, implementing Advanced Quality Prevention quality plans, and resolving escalated and complex issues in collaboration with multiple BY and customer stakeholders. Monitoring and correcting solution performance, stability, and sizing during customer roll-out phase, as well as early engagement in customer implementation projects, are part of the responsibilities. The ideal candidate should have a Bachelor's degree (STEM preferred) and a minimum of 6 to 9 years of experience in Customer Support or Product Support. Strong Supply Chain domain experience, Warehouse Management System Knowledge, strong Techno-Functional Expertise, and the ability to adapt to new technologies quickly are essential. ITIL Certification, experience in managing ERP products, and demonstrable experience in Cloud native architecture, Distributed micro-services, Multi-tenant SaaS solution, and Cloud Scalability are desired. Experience with API management platforms, varied tools such as AppDynamics and Splunk, and handling a team are advantageous. Behavioral requirements include leadership capabilities, enhanced customer communication and situation management skills, a balance between soft and hard skills, strong sense of urgency, and a service mindset. Proactive self-development, staying up to date with learning opportunities, and the ability to lead or guide a small team are also important. The company values unity, driving success for both the company and customers. If you resonate with these values, you might be a great fit for this role.,

You will be responsible for delivering flawless application support to BY customers by resolving complex solution issues and driving the resolution of escalated and complex solution issues as a lead SME. Collaborating with multiple BY and customer stakeholders, you will implement Advanced Quality Prevention plans to enhance solution and service reliability. Deepening your competency on end-to-end solution architecture, performance engineering, and relevant SaaS tools OR business processes and industry domain will be essential for owning customer solutions and improving solution stability and service quality, ultimately increasing customer satisfaction, consumption, and adoption of the service. Engaging early in customer implementation projects to provide solution design and architecture inputs from operability and reliability perspectives is a key aspect of your role, ensuring seamless delivery continuum into Operate through phased go-lives. As a Senior solution SME, you will provide mentorship to Support Engineers, deliver product/technical training, and support in improving the capability and delivery quality of the team. Adopting AI into day-to-day operations will also be part of your responsibilities. Your technical environment will involve demonstrating strong technical expertise in areas such as DBMS (e.g., SQL, Oracle) for application support, code debugging, platform support engineering (e.g., API and/or Mulesoft integration troubleshooting), and troubleshooting mobile application issues. Additionally, showcasing expertise in contemporary SaaS technical toolsets like AppDynamics, Splunk, etc., to monitor application health and investigate application issues will be crucial. The work schedule for this role will include rotational shifts, including night shifts, to provide 24/7 application support. Flexibility to work weekends and public holidays as per the shift schedule and the ability to handle responsibilities independently during off-hours will be required. In this role, you will deliver excellent customer experience by driving the resolution of customer issues of high complexity and criticality, providing direction and inputs for Root Cause analysis, and proposing prevention ideas. Proactively implementing Advanced Quality Prevention quality plans, guiding the team to plan and implement early detection and resolution, and driving resolution of escalated and complex issues in collaboration with multiple BY and customer stakeholders are key responsibilities. You will also monitor and correct solution performance, stability, and sizing during customer roll-out phases, engage early in customer implementation projects, and act as a Senior Subject Matter Expert providing mentorship to Support Engineers. The ideal candidate will have a Bachelor's degree (STEM preferred) and a minimum of 8 to 10 years of experience in Customer Support or Product Support, with strong Supply Chain domain experience and Warehouse Management System knowledge preferable. Possessing strong Techno-Functional Expertise, being Tech Savvy and able to adapt to any technology faster, and having experience of managing ERP products will be advantageous. ITIL Certification, demonstrable experience in Cloud native architecture, Distributed micro-services, Multi-tenant SaaS solution, Cloud Scalability, performance, and High availability, as well as experience with API management platforms and varied tools such as AppD and Splunk, are desired qualifications. Experience handling a team is a plus. If you resonate with the company's values and are driven by success and customer satisfaction, this role might be the right fit for you.,

We are seeking an experienced Senior Software Engineer with 6+ years of experience to design and review complex system architectures, focusing on microservices and high-performance applications You will be responsible for building scalable solutions, optimizing performance, and ensuring seamless integration across multiple components and services Strong expertise in C#, with emphasis on building distributed microservices Experience working on cloud infrastructure such as AWS (EC2, RDS, EKS) Experience using task-tracking tools like Jira and documentation platforms like Confluence

We are seeking an experienced Senior Software Engineer with 6+ years of experience to design and review complex system architectures, focusing on microservices and high-performance applications You will be responsible for building scalable solutions, optimizing performance, and ensuring seamless integration across multiple components and services Strong expertise in C#, with emphasis on building distributed microservices Experience working on cloud infrastructure such as AWS (EC2, RDS, EKS) Experience using task-tracking tools like Jira and documentation platforms like Confluence