Analyst-Banking Operations (Card Ops - Chargeback) First Citizens India

2.0 - 6.0 years

0 Lacs

karnataka

On-site

Role Overview: You will have the opportunity to work within critical cards and chargeback processes, ensuring seamless implementation of regulatory and operational changes in a high-impact, regulated environment. Additionally, you will engage with global teams across product, technology, and operations, contributing to process improvements and automation in a key transformational space. Key Responsibilities: - Review and process various types of debit card and credit card claims for both fraudulent and non-fraudulent transactions. - Identify chargeback opportunities for potential recovery and process those transactions through completion. - Provide operational support by answering inbound communications, fulfilling requests, and addressing issues while maintaining a high standard of service. - Perform various operational tasks related to customer, vendor, and associate inquiries, streamlining workflow for other associates within the business unit. - Handle standard documentation associated with daily activities, such as processing, reviewing, or distributing materials, and maintaining/updating department records physically or within a system. - Utilize product, system, or process familiarity to resolve problems, handle customer requests, and ensure compliance with regulations, procedures, and policies. Qualifications Required: - 2-4 years of experience with credit card chargebacks and disputes processing. - Bachelor's or master's degree in Banking and Finance. - Proficiency in tracking, verifying, and inputting information, reviewing accuracy of information or documents, and completing research requests. - Working knowledge of bank products, regulations, processes, and procedures. - Intermediate to advanced skills in MS Excel and PowerPoint presentations. - Excellent communication skills with the ability to express well-reasoned, independent thought and interact effectively at all organizational levels. - Strong attention to detail, ability to multi-task, prioritize deliverables, and produce excellent work under tight deadlines. - Problem-solving and analytical skills, with the ability to research and solve simple and moderately complex scenarios. - Comfortable interacting with internal clients, building relationships with the team, and collaborating to resolve issues. (Note: The additional details of the company were not explicitly mentioned in the job description provided),

Posted 4 days ago

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