Regulatory Compliance Associate Accenture services Pvt Ltd

1.0 - 3.0 years

0 Lacs

Chennai, Tamil Nadu, India

On-site

Skill required: AML fraud mgmt. - Financial Crime & Fraud Management Designation: Regulatory Compliance Associate Qualifications: Any Graduation Years of Experience: 1 to 3 years About Accenture Accenture is a global professional services company with leading capabilities in digital, cloud and security.Combining unmatched experience and specialized skills across more than 40 industries, we offer Strategy and Consulting, Technology and Operations services, and Accenture Song all powered by the worlds largest network of Advanced Technology and Intelligent Operations centers. Our 699,000 people deliver on the promise of technology and human ingenuity every day, serving clients in more than 120 countries. We embrace the power of change to create value and shared success for our clients, people, shareholders, partners and communities.Visit us at www.accenture.com What would you do Investigate Fraud and Disputes, review and determine the request and validate the chargeback. Looking for someone with AML and Fraud mgmt experience. Strategize, architect, Analyse, design, implement and contribute to engagements involving tools and processes associated with the prevention (or management ) of fraud. What are we looking for Written and verbal communication End to end knowledge in the areas of Fraud investigation, Fraud Detection, Dispute & Chargebacks. Understanding of Regulations and Truth in Lending Act Advanced Proficiency required in English Language for comprehension. 2-year minimum experience in working in Fraud Investigation, Fraud Detection, Chargebacks & Disputes Proficiency in multitasking and managing multiple chat conversations simultaneously. Provide clear and actionable recommendations to enhance both user experience and compliance Fraud Risk Management Excellent interpersonal skills, with the ability to communicate complex issues correctly and clearly to both internal and external customers. Excellent problem-solving skills and demonstrated ability to analyze problems logically and make rational data driven decisions Self-disciplined, diligent, proactive and detail oriented. Preferred experience in customer handling, end-user interactions through chats, emails, etc. Availability to work flexible hours, including evenings, weekends, and holidays. Roles and Responsibilities: In this role you are required to solve routine problems, largely through precedent and referral to general guidelines Your expected interactions are within your own team and direct supervisor You will be provided detailed to moderate level of instruction on daily work tasks and detailed instruction on new assignments The decisions that you make would impact your own work You will be an individual contributor as a part of a team, with a predetermined, focused scope of work Please note that this role may require you to work in rotational shifts Show more Show less

Posted 3 days ago

Apply

Banking Operations Specialist NTT DATA North America

2.0 - 4.0 years

0 Lacs

Gurgaon, Haryana, India

On-site

Responsibilities: Support the accomplishment of all contracted service level targets/agreements. Manage monthly and ad-hoc agent coaching and feedback. Assist in daily, weekly, and monthly quality assurance activities. Provides day to day support to the team and handle first level escalations as they arise or are assigned. Maintain a strong understanding of all tasks within the department including expert knowledge of the Chargeback lifecycle and the various reason codes. Identify opportunities to improve the efficiency and effectiveness of business processes and recommend to management. Identify areas of opportunity for staff to develop knowledge/skills/competencies necessary to complete their roles. Oversee and aid in new hire training and onboarding. Contribute to continuous learning activities promoting knowledge and skill development within the team. Assist in keeping all team members informed and up to date about all relevant and useful information. Act as a subject matter expert on projects/initiatives Act as a champion to the staff by raising ideas/concerns that contribute to the overall betterment of the team. Maintain relationships with internal and external clients. Frequent review of the MasterCard Worldwide Chargeback Guide to update and maintain knowledge of conditions and requirements for recovery purposes. Requirements: French language mandatory with People Management required 2-3 years experience in the financial industry 3-4 years experience in Dispute/Chargebacks/Customer service Operation Handling preferred. Strong Customer Focus/Orientation Professional written and verbal communication skills Strong Active listening and negotiation skills Detail-oriented and ability to multi-task Strong organizational and time management skills Strong Decision-making skills and able to exercise sound judgment. Highly motivated with ability to work independently in a fast-paced environment. Flexible, reliable, conscientious, and able to follow directions. Proficiency in MS Word, Excel, Outlook, PowerPoint, and Teams. Previous experience with TS2 and TCS applications is an asset. Show more Show less

Posted 3 days ago

Apply

Start Your Job Search Today

Browse through a variety of job opportunities tailored to your skills and preferences. Filter by location, experience, salary, and more to find your perfect fit.