7.0 - 10.0 years

10 - 16 Lacs

pune

Work from Office

Position Summary: The District Manager oversees and manages the operational, administrative, and service delivery aspects of 108 Emergency Ambulance Services within a specific district in Maharashtra. The District Manager acts as a key representative of MEMS 108 at the district level and plays a vital role in achieving operational excellence, community trust, and government compliance. Key Responsibilities: Ensure efficient deployment of ambulances and field personnel in the district. Monitor KPIs, investigate deviations, and implement corrective action plans for continuous service enhancement. Supervise EMTs, pilots, and support staff; promote training, development, and accountability. Address public feedback, liaise with community leaders and health officials, and build awareness around EMS usage. Track ambulance condition, fuel usage, shift schedules, and ensure uninterrupted services. Assist in budgeting, reporting of district-level expenses, and optimizing cost-effectiveness of operations. Ensure strict adherence to MEMS protocols, NHM guidelines, and emergency response regulations. Act as the primary district-level point of contact between MEMS leadership, state agencies, and ground staff. Qualifications: Bachelors degree in Emergency Management, Healthcare Administration, Business Administration, or a related field 710 years of relevant experience in emergency services or healthcare management Prior experience in the 108-emergency service ecosystem is highly preferred Skills Required: Must-Have Skills: In-depth understanding of emergency response systems, public health policies, and ambulance operations Proven leadership in managing diverse, field-based teams under challenging conditions Excellent analytical, communication, and decision-making abilities Hands-on proficiency with EMS software, dispatch tools, and operational dashboards Strong commitment to public service, patient care, and ethical conduct Good-to-Have Skills: Experience working with government agencies or NHM programs Familiarity with community health engagement strategies Ability to drive field audits, incident investigations, and corrective actions Competence in preparing district reports, data presentations, and summaries Fluency in Marathi for effective local coordination Personal Attributes: Community-oriented and mission-driven mindset Strong organizational and crisis management skills Capable of operating under pressure in fast-paced environments Collaborative and dependable team leader Passion for continuous improvement, innovation, and accountability

Posted 1 day ago

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Service Desk Specialist OVATION Workplace Services

2.0 - 6.0 years

0 Lacs

maharashtra

On-site

Are you prepared to elevate your Problem Solving and Customer Service skills to the next level Join our dynamic team as a Service Success Specialist in Mumbai and become a valuable part of a fast-paced and supportive work environment! The role involves managing Technician Dispatches, coordinating resources for service tickets, ensuring compliance with SLAs, and facilitating seamless communication among clients, technicians, and stakeholders. You will be responsible for operating our in-house developed ITSM tool and client portals, playing a crucial role in our IT operations. Extensive training will be provided to equip you for success in the position. As a Service Success Specialist, your key responsibilities will include monitoring and managing incoming service tickets through internal and external portals, dispatching field technicians based on ticket requirements and resource availability, maintaining detailed logs and trackers for accurate reporting, collaborating with cross-functional teams for timely issue resolution, proactive communication with clients, technicians, and internal teams via email, chat, and calls, flagging delays, exceptions, or escalations as necessary, and ensuring adherence to SOPs and SLAs. To qualify for this role, you should have a minimum of 2-3 years of experience in Service Desk, Dispatch, IT Coordination, or Customer Support, possess strong verbal and written communication skills (proficiency in English is essential), familiarity with ticketing systems or dispatch tools is preferred, proficiency in Excel for tracker maintenance and reporting, excellent attention to detail, multitasking abilities, and time management skills, capability to work independently in a remote or hybrid environment, willingness to work in rotational shifts. Preferred qualifications include experience in IT Staffing, MSP, or Field Services, familiarity with ITSM tools such as ServiceNow or Freshdesk, ITIL Certification is a plus, prior experience working remotely or from home. Join our collaborative and supportive IT Recruitment and Operations team, enjoy the flexibility to work from home and our Mumbai office based on your assigned shift, and avail opportunities for career advancement into leadership or advanced technical roles. If you are eager to make a meaningful impact, apply now or refer someone who fits this role! Kindly send your resume exclusively to hr@ovationwps.com.,

Posted 6 days ago

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