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2 - 3 years
7 - 11 Lacs
Bengaluru
Work from Office
Job ID/Reference Code INFSYS-NAUKRI-210952 Work Experience 2-3 CISNGE - ServiceNow Consultant - JL4 Responsibilities Successfully plan, execute, monitor, control, and close all technical tasks related to configuration and implementation of all aspects of the ServiceNow platform. Perform development and configuration of a variety of areas including, but not limited to Incident, Service Catalog, Problem, Change, Knowledge, Asset Management, Configuration Management (CMDB), Reporting, Agent Workspace and Employee Center. Create/configure and write advanced scripting in Business Rules, Script Includes, REST API, UI Policies, Client Scripts, ACLs, Notifications, UI Pages, UI Macros, and SLAs/OLAs. Integrations knowledge using REST, SOAP Hands-on Experience on Service Portal Hands-on Experience on Performance Analytics Have knowledge on workflow build or modify workflows and/or Flow Designer based on the requirements Provide technical support assistance to diagnose and resolve issues and troubleshoot complex how to questions. Define complex application development administration and programming standards. Works collaboratively with peers to coordinate the overall delivery of technology solutions to the business groups. Support and create any necessary project documentation that relates to evidencing our requirements. Documenting our processes and procedures and supporting the creation of solution and operations documents. Experience in implementation of ServiceNow HAMPro, SAMPro, Discovery, Integration Hub is an added advantage You will explore the alternatives to the recommended solutions based on research that includes literature surveys, information available in public domains, vendor evaluation information, etc. and build POCs You will create requirement specifications from the business needs, define the to-be-processes and detailed functional designs based on requirements. You will support configuring solution requirements on the products; understand if any issues, diagnose the root-cause of such issues, seek clarifications, and then identify and shortlist solution alternatives You will also contribute to unit-level and organizational initiatives with an objective of providing high quality value adding solutions to customers. If you think you fit right in to help our clients navigate their next in their digital transformation journey, this is the place for you! Technical and Professional Requirements: Primary skills:Technology->Infra_ToolAdministration-ITSM->ServiceNow,Technology->Infra_ToolAdministration-ITSM->ServiceNow-CSM,Technology->Infra_ToolAdministration-ITSM->ServiceNow-HRSD,Technology->Infra_ToolAdministration-ITSM->ServiceNow-ITAM,Technology->Infra_ToolAdministration-ITSM->ServiceNow-ITBM,Technology->Infra_ToolAdministration-ITSM->ServiceNow-ITOM Preferred Skills: Technology->Infra_ToolAdministration-ITSM->ServiceNow Technology->Infra_ToolAdministration-ITSM->ServiceNow-ITBM Technology->Infra_ToolAdministration-ITSM->ServiceNow-ITOM Technology->Infra_ToolAdministration-ITSM->ServiceNow-HRSD Technology->Infra_ToolAdministration-ITSM->ServiceNow-CSM Technology->Infra_ToolAdministration-ITSM->ServiceNow-ITAM Additional Responsibilities: 3 to 5 years of experience as ServiceNow Developer (implementation role). Good knowledge of ServiceNow and ITIL. Understanding Scrum Methodology. Strong engagement, communication and facilitation skills. ServiceNow Certified System Administration Educational Requirements MBA,MCA,MTech,Bachelor Of Comp. Applications,Bachelor of Engineering,BTech Service Line Cloud & Infrastructure Services* Location of posting is subject to business requirements CLICK TO PROCEED
Posted 2 months ago
3 - 5 years
5 - 10 Lacs
Bengaluru
Work from Office
As an Associate Developer at IBM, you'll work with clients to co-create solutions to major real-world challenges by using best practice technologies, tools, techniques, and products to translate system requirements into the design and development of customized systems. In your role, you will be responsible for: Your primary responsibilities include: Working on the end-to-end feature development and solving challenges faced in the implementation. Collaborate with key stakeholders, internal and external, to understand the problems, issues with the product and features and solve the issues as per SLAs defined. Being eager to learn new technologies and implementing the same in feature development Required education Bachelor's Degree Preferred education Master's Degree Required technical and professional expertise Minimum 3+ years and 2+ years in ServiceNow Experience in ServiceNow ITSM, CMDB, GRC, HRSD, ITOM module with experience in implementation, configuration, updates & troubleshooting. Deep understanding and solutioning capabilities in ServiceNow Global scope and foundational data such as Location, Organization, CMDB In-depth experience and solutioning capabilities using Scoped Application Working knowledge to develop on Service Catalog Preferred technical and professional experience Expertise in ServiceNow ITSM product Experience in develop integration using JDBC/SQL/SOAP/REST with various type of systems directly or through mid-server Should have CSA, CAD and CIS-ITSM Certifications
Posted 2 months ago
4 - 8 years
15 - 16 Lacs
Bengaluru
Work from Office
Cisco Systems (India) Private Limited is looking for Product Activation Specialist to join our dynamic team and embark on a rewarding career journey. Diagnosing and treating illnesses, medical conditions, and injuries. Ordering, performing, and interpreting diagnostic tests. Collecting, recording, and maintaining patients' information and histories. Prescribing and administering treatments, therapies, medications, vaccinations, and other specialized medical care. Explaining procedures and discussing test results or prescribed treatments with patients and family members. Monitoring patients' conditions and progress. Directing, coordinating, consulting with, and referring patients to nurses, students, assistants, specialists, therapists, and other medical staff. Advising patients, parents, and guardians on diets, activities, hygiene, and disease prevention. Conducting research and remaining up to date on current trends, discoveries, and developments in the field
Posted 2 months ago
5 - 9 years
7 - 11 Lacs
Bengaluru
Work from Office
Job ID/Reference Code INFSYS-NAUKRI-210944 Work Experience 5-9 Job Title CISNGE - ServiceNow Consultant - JL5 Responsibilities Work with clients to understand their IT operations requirements and recommend ITOM solutions that meet their business needs.? Design, configure, and customize ServiceNow ITOM modules, including Discovery, Event Management, Service Mapping, and Configuration Management.? Develop and maintain ServiceNow workflows, business rules, client scripts, UI pages, UI actions, and other ServiceNow customization features as needed.? Collaborate with other IT teams to ensure the smooth integration of ServiceNow ITOM with other systems and applications.? Provide ongoing support and maintenance for ServiceNow ITOM solutions.? Document technical specifications, processes, and procedures for ServiceNow ITOM solutions.? Serve as primary technical point-of-contact ServiceNow ITOM for business users and internal teams? Define technical solutions for architecture and design that are aligned with business problems and ServiceNow ITOM/ Automation/ CMDB implementation best practices? Maintain expert knowledge of the ServiceNow ITOM / CMDB Products; Discovery, Service Mapping, Event Management, HLA, AIOps, Orchestration, Integration Hub, Cloud Management, including ServiceNow Common Service Data Model, CSDM.? Co-lead requirements gathering workshops with internal business stakeholders to provide technical guidance, and assist with capturing all necessary business, functional and technical requirements necessary to design and implement the solution? Collaborate with internal business stakeholders to write/estimate stories? Oversee developers’ work, and own overall quality and delivery of development? Capable of executing hands-on development for stories that cannot be delegated? Responsible for sprint demos internally, delivery of additional development artifacts and documentation, and knowledge transfer activities as required? Work collaboratively with ServiceNow team and business stakeholders to monitor for scope creep and resolve critical path technical issues and challenges? Provide mentorship to developers and platform engineers on technical design standards and best practices. Technical and Professional Requirements: Primary skills:Technology->Infra_ToolAdministration-ITSM->ServiceNow,Technology->Infra_ToolAdministration-ITSM->ServiceNow-CSM,Technology->Infra_ToolAdministration-ITSM->ServiceNow-HRSD,Technology->Infra_ToolAdministration-ITSM->ServiceNow-ITAM,Technology->Infra_ToolAdministration-ITSM->ServiceNow-ITBM,Technology->Infra_ToolAdministration-ITSM->ServiceNow-ITOM Preferred Skills: Technology->Infra_ToolAdministration-ITSM->ServiceNow Technology->Infra_ToolAdministration-ITSM->ServiceNow-ITBM Technology->Infra_ToolAdministration-ITSM->ServiceNow-ITOM Technology->Infra_ToolAdministration-ITSM->ServiceNow-HRSD Technology->Infra_ToolAdministration-ITSM->ServiceNow-CSM Technology->Infra_ToolAdministration-ITSM->ServiceNow-ITAM Additional Responsibilities: Required Knowledge of ServiceNow CMDB Architecture? 5+ years working on the ServiceNow platform preferably in global implementation projects? Working knowledge of IT Operations Management and CMDB Processes (Event Management, Discovery Service Mapping, CMDB/CSDM, AIOps, Cloud Management, Orchestration)? Strong knowledge of JavaScript, HTML, CSS, and other web development technologies.? Experience with WMI, SSH, SNMP, PowerShell, REST, SOAP, and JavaScript? Experience integrating with tools to federate data into the CMDB? Expert in IT Asset Management Lifecycle processes (including hardware and software)? Good interpersonal skills, including collaboration, communication, relationship building, and negotiation? Intermediate Windows and Unix administration skills? Expert in IT Asset Management process & operational delivery? Familiarity with network concepts (routers, switches, firewalls, NAT, load balancing) and storage.? Familiarity with the following conceptsXML, JSON/script language, database.? Ability to discuss credentials, install a product, troubleshoot permission issues, discuss and trouble shoot network connectivity with network engineers? Familiar with Cloud environment like AWS, Azure etc.? Ability to work independently and as part of a team.? Excellent problem-solving, analytical, and communication skills.? ServiceNow Certified Implementation Specialist Event Management? ServiceNow Certified Implementation Specialist Service Mapping? ServiceNow Certified Implementation Specialist Discovery.? ServiceNow Certified Implementation Specialist Cloud Provisioning and Governance.? Up-to date knowledge of ServiceNow Versions, product features, its release & end of life details.? Scripting capabilities such as JavaScript, jelly, SQL? Acquaintance with Web and Application Servers, Load Balancers, Databases, Cloud (AWS, Azure etc.) and Virtualization (WebSphere, MQ, IIS, Apache, VMware) Educational Requirements MBA,MCA,MTech,Bachelor Of Comp. Applications,Bachelor of Engineering,BTech Service Line Cloud & Infrastructure Services * Location of posting is subject to business requirements
Posted 2 months ago
6 - 9 years
5 - 9 Lacs
Bengaluru
Work from Office
About The Role Strong experience working on ServiceNow implementations. Hands on experience in ServiceNow ITOM module. Must have experience in implementing CMDB/Discovery/Service Mapping/event management solutions, Event rule, alert rule, sub-flow creation, Assignment rules, RegEx. Must have Power Shell/Shell and Java Script knowledge for use cases development. Working knowledge in ServiceNow IT Operations Management Solutions and be able to build or modify custom patterns and troubleshoot. Experienced in working with 3rd party integrations Primary Skills ServiceNow ITOM Module 3rd party integrations CMDB/Discovery/Service Mapping/event management Certifications - ServiceNow Certified System Administrator, CIS Event Management Skills (competencies) HTML5 JavaScript
Posted 2 months ago
6 - 9 years
5 - 9 Lacs
Bengaluru
Work from Office
About The Role Requirement specification for enhancement requests for existing ServiceNow tools and processes Leading various ITSM customer working and focus groups to solicit requirements Direct interaction with customers as well as on and off-shore development teams Identify areas of process and tooling improvement Ensure gaps are clearly defined and assessed Functional specification of target state processes Work closely with the development teams throughout all phases Produce test strategies and engage actively in the testing phase Coordinate user acceptance testing with key project stakeholders to ensure deliverables align to requirements Work closely with BA s in other ITSM streams Take an active role in customer and stakeholder engagement sessions Take respective ownership throughout the project lifecycle Ongoing involvement in continuous improvement of operating process and toolset enhancement Conversant with Agile methods including SRUM Primary Skills Should have a deep and broad understanding of how ServiceNow delivers ITSM/ITOM/HRSD/ITBM/GRC to the organization and able to align business requirements to the specific way these are implemented within that platform Exposure to the following key modules are requiredChange, Incident, Problem, Knowledge, CMDB, Service Catalogue Experienced in business and operational architecture design with a solid understanding of implications on adjacent business areas In-depth knowledge of the breadth of services and products offered by Service Management and the business areas supported Secondary Skills Can lead complex business briefings with senior stakeholders and able to shape complex solution definitions Very proficient knowledge of the available business analysis tools and templates, able to guide others and able to evaluate possible other relevant tools and templates Can manage the trade-offs of business analysis within time / cost / quality constraints Is up to date with developments in individual area of expertise
Posted 2 months ago
6 - 9 years
5 - 9 Lacs
Pune
Work from Office
Choosing Capgemini means choosing a company where you will be empowered to shape your career in the way youd like, where youll be supported and inspired bya collaborative community of colleagues around the world, and where youll be able to reimagine whats possible. Join us and help the worlds leading organizationsunlock the value of technology and build a more sustainable, more inclusive world. About The Role Strong experience working on ServiceNow implementations / Enchancement Hands on experience in ServiceNow ITOM module. Must have experience in implementing CMDB/Discovery/Service Mapping/event management solutions, Event rule, alert rule, sub-flow creation, Assignment rules, RegEx. Must have Power Shell/Shell and Java Script knowledge for use cases development. Working knowledge in ServiceNow IT Operations Management Solutions and be able to build or modify custom patterns and troubleshoot. Experienced in working with 3rd party integrations Primary Skills ServiceNow ITOM Module 3rd party integrations CMDB/Discovery/Service Mapping/event management Certifications - ServiceNow Certified System Administrator, CIS Event Management Secondary Skills Should understand CI binding, correlation logic in ServiceNow. Experience to handle complex client and propose solutions on AIOps area. Understanding Agile and SCRUM Capgemini is a global business and technology transformation partner, helping organizations to accelerate their dual transition to a digital and sustainable world, while creating tangible impact for enterprises and society. It is a responsible and diverse group of 340,000 team members in more than 50 countries. With its strong over 55-year heritage, Capgemini is trusted by its clients to unlock the value of technology to address the entire breadth of their business needs. It delivers end-to-end services and solutions leveraging strengths from strategy and design to engineering, all fuelled by its market leading capabilities in AI, cloud and data, combined with its deep industry expertise and partner ecosystem. The Group reported 2023 global revenues of 22.5 billion.
Posted 2 months ago
8 - 12 years
30 - 35 Lacs
Bengaluru
Work from Office
The Role As a System Administrator at Kyndryl, youll solve complex problems and identify potential future issues across the spectrum of platforms and services. Youll be at the forefront of new technology and modernization, working with some of our biggest clients which means some of the biggest in the world. Theres never a typical day as a System Administrator at Kyndryl, because no two projects are alike. Youll be managing systems data for clients and providing day-to-day solutions and security compliance. Youll oversee a queue of assignments and work directly with technicians, prioritizing tickets to deliver the best solutions to our clients. One of the benefits of Kyndryl is that we work with clients in a variety of industries, from banking to retail. Whether you want to broaden your knowledge base or narrow your scope and specialize in a specific sector, you can find your opportunity here. Youll also get the chance to share your expertise by recommending modernization options, identifying new business opportunities, and cultivating relationships with other teams and stakeholders. Does the work get challenging at times? Yes! But youll collaborate with a diverse group of talented people and gain invaluable management and organizational skills, which will come in handy as you move forward in your career. Your future at Kyndryl Every position at Kyndryl offers a way forward to grow your career, from Junior System Administrator to Architect. We have opportunities for Cloud Hyperscalers that you wont find anywhere else, including hands-on experience, learning opportunities, and the chance to certify in all four major platforms. One of the benefits of Kyndryl is that we work with clients in a variety of industries, from banking to retail. Whether you want to broaden your knowledge base or narrow your scope and specialize in a specific sector, you can find your opportunity here. Who You Are Job Qualifications Youre good at what you do and possess the required experience to prove it. However, equally as important you have a growth mindset; keen to drive your own personal and professional development. You are customer-focused someone who prioritizes customer success in their work. And finally, youre open and borderless naturally inclusive in how you work with others. Required Technical and Professional Expertise Minimum 8 years of experience as CMDB, ServiceNow Administration . Understanding of ITIL Framework Especially Configuration Management and Change Management processes. Data Management & Integrity Ensuring accuracy, consistency, and completeness of CI (Configuration Item) data. Relationship Mapping Understanding dependencies between IT assets, applications, and business services. CMDB Administration Experience with CI attributes, classes, and lifecycle management. Discovery & Reconciliation Knowledge of ServiceNow Discovery, MID Servers, and Integration Hub for auto-populating CMDB. Asset & Inventory Management Handling software, hardware, and cloud assets in CMDB. ServiceNow CMDB Module Proficiency in configuring and maintaining CI classes, attributes, and relationships. ServiceNow Discovery & Integrations Understanding how Discovery works to populate CMDB and integrate with external tools (e.g., SCCM, AWS, Azure). Preferred Technical and Professional Experience Service Mapping Ability to create business service maps to visualize dependencies. Workflow & Automation Experience with Flow Designer, Business Rules, and Scheduled Jobs. Scripting Basic to advanced knowledge of JavaScript (Glide API, Script Includes, UI Policies, etc. Reporting & Dashboards Creating reports and dashboards in ServiceNow for CMDB compliance and tracking.
Posted 2 months ago
5 - 10 years
16 - 27 Lacs
Chennai, Pune, Hyderabad
Work from Office
About Client Hiring for One of Our Multinational Corporations! Job Title : Service Now Developer Qualification : Any Graduate or Above Relevant Experience : 5 to 10 Must Have Skills : ServiceNow Developer ITSM Integration Scripting Flow Designer Service Catalog Roles and Responsibilities : Minimum 5 years in ServiceNow Development Must have hands-on experience on ServiceNow Integration Good experience on ServiceNow CMDB, SecOps, AIOPS, Change Management, Event Management, Now Assist, Catalog Management Should know ServiceNow Core concepts, client and server-side concepts ServiceNow CAD or CSA certified. Excellent communication Skills Must have Knowledge in ServiceNow ITIL module. Must know ServiceNow platform fundamentals like instance cloning, upgrade, transactions, plugins etc. Fine to work during US overlapping hours, (12PM IST to 10PM IST) Incident, Problem, Change, and Knowledge Management: Demonstrated expertise in handling incidents, problem, change, and knowledge management processes within the ServiceNow framework. Location : Chennai, Hyderabad, Pune Notice period : 60 days Mode of Interview : Virtual Mode of Work : In office
Posted 2 months ago
5 - 10 years
14 - 24 Lacs
Chennai, Pune, Hyderabad
Work from Office
About Client Hiring for One of Our Multinational Corporations! Job Title : Service Now Developer Qualification : Any Graduate or Above Relevant Experience : 5 to 10 Must Have Skills : ServiceNow Developer ITSM Integration Scripting Flow Designer Service Catalog Roles and Responsibilities : Minimum 5 years in ServiceNow Development Must have hands-on experience on ServiceNow Integration Good experience on ServiceNow CMDB, SecOps, AIOPS, Change Management, Event Management, Now Assist, Catalog Management Should know ServiceNow Core concepts, client and server-side concepts ServiceNow CAD or CSA certified. Excellent communication Skills Must have Knowledge in ServiceNow ITIL module. Must know ServiceNow platform fundamentals like instance cloning, upgrade, transactions, plugins etc. Fine to work during US overlapping hours, (12PM IST to 10PM IST) Incident, Problem, Change, and Knowledge Management: Demonstrated expertise in handling incidents, problem, change, and knowledge management processes within the ServiceNow framework. Location : Chennai, Hyderabad, Pune Notice period : 60 days Mode of Interview : Virtual Mode of Work : In office
Posted 2 months ago
5 - 10 years
14 - 24 Lacs
Chennai, Pune, Hyderabad
Work from Office
About Client Hiring for One of Our Multinational Corporations! Job Title : Service Now Developer Qualification : Any Graduate or Above Relevant Experience : 5 to 10 Must Have Skills : ServiceNow Developer ITSM Integration Scripting Flow Designer Service Catalog Roles and Responsibilities : Minimum 5 years in ServiceNow Development Must have hands-on experience on ServiceNow Integration Good experience on ServiceNow CMDB, SecOps, AIOPS, Change Management, Event Management, Now Assist, Catalog Management Should know ServiceNow Core concepts, client and server-side concepts ServiceNow CAD or CSA certified. Excellent communication Skills Must have Knowledge in ServiceNow ITIL module. Must know ServiceNow platform fundamentals like instance cloning, upgrade, transactions, plugins etc. Fine to work during US overlapping hours, (12PM IST to 10PM IST) Incident, Problem, Change, and Knowledge Management: Demonstrated expertise in handling incidents, problem, change, and knowledge management processes within the ServiceNow framework. Location : Chennai, Hyderabad, Pune Notice period : 60 days Mode of Interview : Virtual Mode of Work : In office -- Thanks & Regards Bhavana B Black and White Business Solutions Pvt.Ltd. Bangalore,Karnataka,India. Direct Number:8067432454 bhavana.b@blackwhite.in |www.blackwhite.in
Posted 2 months ago
5 - 10 years
14 - 24 Lacs
Chennai, Pune, Hyderabad
Work from Office
About Client Hiring for One of Our Multinational Corporations! Job Title : Service Now Developer Qualification : Any Graduate or Above Relevant Experience : 5 to 10 Must Have Skills : ServiceNow Developer ITSM Integration Scripting Flow Designer Service Catalog Roles and Responsibilities : Minimum 5 years in ServiceNow Development Must have hands-on experience on ServiceNow Integration Good experience on ServiceNow CMDB, SecOps, AIOPS, Change Management, Event Management, Now Assist, Catalog Management Should know ServiceNow Core concepts, client and server-side concepts ServiceNow CAD or CSA certified. Excellent communication Skills Must have Knowledge in ServiceNow ITIL module. Must know ServiceNow platform fundamentals like instance cloning, upgrade, transactions, plugins etc. Fine to work during US overlapping hours, (12PM IST to 10PM IST) Incident, Problem, Change, and Knowledge Management: Demonstrated expertise in handling incidents, problem, change, and knowledge management processes within the ServiceNow framework. Location : Chennai, Hyderabad, Pune Notice period : 60 days Mode of Interview : Virtual Mode of Work : In office -- Thanks & Regards, SRIDEVI Black and White Business Solutions Pvt.Ltd. Bangalore,Karnataka,India. Contact Number:9361467726 s.sridevi@blackwhite.in |www.blackwhite.in
Posted 2 months ago
8 - 12 years
18 - 25 Lacs
Pune, Bengaluru, Noida
Hybrid
Roles and Responsibilities Design, develop, and implement ITSM solutions using ServiceNow platform. Collaborate with clients to understand business requirements and translate them into technical designs. Develop workflows, business rules, and integrations for ITOM processes. Conduct discovery assessments to identify gaps in existing systems and provide recommendations for improvement. Provide training and support to end-users on newly implemented solutions. Desired Candidate Profile Strong understanding of ITIL framework and its application in an enterprise environment. Bachelor's degree (B.Tech/B.E.) from a recognized university in Any Specialization. 8-12 years of experience in IT Services & Consulting industry with expertise in ITSM, CMDB, Discovery, GRC, and ServiceNow Development.
Posted 2 months ago
3 - 8 years
3 - 7 Lacs
Maharashtra
Work from Office
Description sation or development of enhancement requests for existing ITOM tools and processes Exposure to the follow key modules in ServiceNow is requiredIncident/Problem/Change CMDB Asset Discovery Integration hub (Preferable, not essential) Knowledge Service (Request) Catalog Named Job Posting? (if Yes - needs to be approved by SCSC) Additional Details Global Grade C Level To Be Defined Named Job Posting? (if Yes - needs to be approved by SCSC) No Remote work possibility No Global Role Family To be defined Local Role Name To be defined Local Skills ITOM;ServiceNow Discovery Languages RequiredENGLISH Role Rarity To Be Defined
Posted 2 months ago
5 - 9 years
7 - 11 Lacs
Bengaluru
Work from Office
Job Title CISNGE - ServiceNow Consultant - JL5 Responsibilities Work with clients to understand their IT operations requirements and recommend ITOM solutions that meet their business needs.? Design, configure, and customize ServiceNow ITOM modules, including Discovery, Event Management, Service Mapping, and Configuration Management.? Develop and maintain ServiceNow workflows, business rules, client scripts, UI pages, UI actions, and other ServiceNow customization features as needed.? Collaborate with other IT teams to ensure the smooth integration of ServiceNow ITOM with other systems and applications.? Provide ongoing support and maintenance for ServiceNow ITOM solutions.? Document technical specifications, processes, and procedures for ServiceNow ITOM solutions.? Serve as primary technical point-of-contact ServiceNow ITOM for business users and internal teams? Define technical solutions for architecture and design that are aligned with business problems and ServiceNow ITOM/ Automation/ CMDB implementation best practices? Maintain expert knowledge of the ServiceNow ITOM / CMDB Products; Discovery, Service Mapping, Event Management, HLA, AIOps, Orchestration, Integration Hub, Cloud Management, including ServiceNow Common Service Data Model, CSDM.? Co-lead requirements gathering workshops with internal business stakeholders to provide technical guidance, and assist with capturing all necessary business, functional and technical requirements necessary to design and implement the solution? Collaborate with internal business stakeholders to write/estimate stories? Oversee developers’ work, and own overall quality and delivery of development? Capable of executing hands-on development for stories that cannot be delegated? Responsible for sprint demos internally, delivery of additional development artifacts and documentation, and knowledge transfer activities as required? Work collaboratively with ServiceNow team and business stakeholders to monitor for scope creep and resolve critical path technical issues and challenges? Provide mentorship to developers and platform engineers on technical design standards and best practices. Technical and Professional Requirements: Primary skills:Technology->Infra_ToolAdministration-ITSM->ServiceNow,Technology->Infra_ToolAdministration-ITSM->ServiceNow-CSM,Technology->Infra_ToolAdministration-ITSM->ServiceNow-HRSD,Technology->Infra_ToolAdministration-ITSM->ServiceNow-ITAM,Technology->Infra_ToolAdministration-ITSM->ServiceNow-ITBM,Technology->Infra_ToolAdministration-ITSM->ServiceNow-ITOM Preferred Skills: Technology->Infra_ToolAdministration-ITSM->ServiceNow Technology->Infra_ToolAdministration-ITSM->ServiceNow-ITBM Technology->Infra_ToolAdministration-ITSM->ServiceNow-ITOM Technology->Infra_ToolAdministration-ITSM->ServiceNow-HRSD Technology->Infra_ToolAdministration-ITSM->ServiceNow-CSM Technology->Infra_ToolAdministration-ITSM->ServiceNow-ITAM Additional Responsibilities: Required Knowledge of ServiceNow CMDB Architecture? 5+ years working on the ServiceNow platform preferably in global implementation projects? Working knowledge of IT Operations Management and CMDB Processes (Event Management, Discovery Service Mapping, CMDB/CSDM, AIOps, Cloud Management, Orchestration)? Strong knowledge of JavaScript, HTML, CSS, and other web development technologies.? Experience with WMI, SSH, SNMP, PowerShell, REST, SOAP, and JavaScript? Experience integrating with tools to federate data into the CMDB? Expert in IT Asset Management Lifecycle processes (including hardware and software)? Good interpersonal skills, including collaboration, communication, relationship building, and negotiation? Intermediate Windows and Unix administration skills? Expert in IT Asset Management process & operational delivery? Familiarity with network concepts (routers, switches, firewalls, NAT, load balancing) and storage.? Familiarity with the following conceptsXML, JSON/script language, database.? Ability to discuss credentials, install a product, troubleshoot permission issues, discuss and trouble shoot network connectivity with network engineers? Familiar with Cloud environment like AWS, Azure etc.? Ability to work independently and as part of a team.? Excellent problem-solving, analytical, and communication skills.? ServiceNow Certified Implementation Specialist Event Management? ServiceNow Certified Implementation Specialist Service Mapping? ServiceNow Certified Implementation Specialist Discovery.? ServiceNow Certified Implementation Specialist Cloud Provisioning and Governance.? Up-to date knowledge of ServiceNow Versions, product features, its release & end of life details.? Scripting capabilities such as JavaScript, jelly, SQL? Acquaintance with Web and Application Servers, Load Balancers, Databases, Cloud (AWS, Azure etc.) and Virtualization (WebSphere, MQ, IIS, Apache, VMware) Educational Requirements MBA,MCA,MTech,Bachelor Of Comp. Applications,Bachelor of Engineering,BTech Service Line Cloud & Infrastructure Services * Location of posting is subject to business requirements
Posted 2 months ago
3 - 5 years
5 - 7 Lacs
Jaipur
Work from Office
Skill required: Record To Report - Intercompany Account Reconciliation Designation: Record to Report Ops Analyst Qualifications: BCom/MCom/CA Inter Years of Experience: 3 to 5 years What would you do? You will be aligned with our Finance Operations vertical and will be helping us in determining financial outcomes by collecting operational data/reports, whilst conducting analysis and reconciling transactions.You will be aligned with our Finance Operations vertical and will be helping us in determining financial outcomes by collecting operational data/reports, whilst conducting analysis and reconciling transactions. Posting journal entries, preparing balance sheet reconciliations, reviewing entries and reconciliations, preparing cash forecasting statement, supporting month end closing, preparing reports and supports in audits. A type of general ledger account which contains a summary of sub-ledger accounts. Because the reconciliation account only provides a summary, no transactions are directly posted to the account.In this role, you will be responsible for all the activities related to month end closing activities and consolidation. Perform consolidation of financials from different subsidiaries, clearing validations and submission of financial reports Perform month end accounting, preparation and posting of journals into GL Booking of intercompany transaction between two trading partners, perform reconciliations and clear any intercompany mismatches Perform month-end close to review, record, and reconciles all accounting information to ensure accuracy Reconcile company s monthly transactions to ensure that records are accurate before close the books and generate financial statements Perform balance sheet reconciliation to ensures the accuracy of a company s financial statements Work constantly with the onshore team to resolve any highlighted issues Qualifications we seek in you - Minimum qualifications B.Com Graduate / CA Inter Experience in SAP, Oracle and Blackline Excellent Communication- Written & Verbal Proficient in Accounting & Analytical Skills Proficient in MS Excel (VLOOKUP, pivot tables) and hands on experience on application- TM1, Oracle discoverer, Cognos Ability to prioritize efficient & be flexible Positive demeanor with a focus on continuous process improvement and an open mind to change High standard of integrity, self-confidence to state and support opinions What are we looking for? Account ReconciliationAnalyze data from P&L, Balance Sheet, Statements, ledgers, accounts, etc. Prepares reports, journals, schedules and supporting documents. Liaise with clients and stakeholders to gather the supporting documents and data necessary to prepare reconciliations and financial reportsCash ManagementReconcile bank statements with company records, identifying and resolving discrepancies. Support the finance team with monthly reconciliations and posting of journal entriesFixed Assets / Lead and manage a team responsible for the end-to-end RTR process for fixed assets. Identifying, properly depreciating, and maintaining fixed assets as well as accounting for a company s financial well-beingIntercompany ReconciliationThe Intercompany process involves the recording of financial transactions between two different entities that fall under the same parent company, resolve mismatches and posting entries during month end.Month End CloseOrganize, reconcile and report the financial activities of the company for the period includes, Prepare financial statements, Review all information for accuracyFinancial ReportingPrepare financial statements and reports for businesses to comply with regulations and provide information for decision making:Intangible AccountingAccounting for intangible assets such as goodwill, brand equity, Intellectual properties (Trade Secrets, Patents, Trademark and Copyrights), licensing, Customer lists, and R&DRevenue AccountingReview of customer contracts for proper revenue recognition in accordance with company policy and revenue recognition accounting standardsProject AccountingCreate project accounts in the accounting system, providing high-level financial analysis on a portfolio of projects through their life cycle and must thoroughly understand the financial components of a project and proactively work with Project Managers to monitor and analyze project performance against budget?Strong knowledge of General accounting and finance and from the domain skill required for each Tower, following roles are also required to be performed. Preparing journal entries in SAP ECC/Oracle?Month end journal entries and adjustments in ERP?Bank and Balance sheet reconciliations in Blackline?Financial and Statutory reporting to SEC and other country level regulatory authorities Roles and Responsibilities: In this role you are required to do analysis and solving of lower-complexity problems Your day to day interaction is with peers within Accenture before updating supervisors In this role you may have limited exposure with clients and/or Accenture management You will be given moderate level instruction on daily work tasks and detailed instructions on new assignments The decisions you make impact your own work and may impact the work of others You will be an individual contributor as a part of a team, with a focused scope of work Please note that this role may require you to work in rotational shifts Qualifications BCom,MCom,CA Inter
Posted 2 months ago
3 - 6 years
4 - 7 Lacs
Bengaluru, Jaipur
Work from Office
Job Overview: The position requires an experienced and ambitious candidate who is passionate about technology and is self-driven. We have an energetic workplace where we welcome innovative ideas and offers growth opportunities and positive environment for accomplishing goals. Our purpose is to create abundance for everyone we touch. Responsibilities of the role include : Implementation and Configuration: Design, configure, and implement ServiceNow ITOM modules, including Discovery, Service Mapping, Event Management, Orchestration, and Cloud Management. Discovery & Mapping: Develop and maintain the CMDB with accurate information on IT assets, resources, and relationships through ServiceNow Discovery and Service Mapping. Event Management: Set up event rules, integrations, and alerting mechanisms; monitor, consolidate, and correlate events from multiple monitoring sources. Orchestration: Automate routine IT tasks and workflows, integrating with external systems to streamline operations. Operational Insights: Use ServiceNow’s Operational Intelligence and Health Log Analytics for proactive monitoring, anomaly detection, and performance insights. Optimization & Troubleshooting: Analyze and optimize existing ServiceNow ITOM implementations to maximize performance and functionality How You’ll Grow at In Time Tec In Time Tec, has made significant investments to create a stimulating environment for its people to grow. We want each of our employees to grow in their way and play their roles while honing their ownership abilities. As part of those efforts, we provide our professionals with a range of educational opportunities to help them grow in their career. Our guiding principles of leadership, trust, transparency, and integrity serve as the foundation for everything we do and every success we achieve. We are proud of these fundamental principles since they demonstrate our dedication towards them as a “One Team”. We value every individual by giving them the freedom to make daily decisions that can support their health, well-being, confidence, and awareness. Our leadership team is there to offer the safe base by giving the right budding environment, instruction, tools, and chances necessary for your professional development in achieving your goals. Our people and culture work together in a collaborative environment, making In Time Tec a thriving place to work. You can find out more about Life at In Time Tec here.
Posted 2 months ago
9 - 14 years
18 - 33 Lacs
Pune, Bengaluru, Noida
Hybrid
Roles and Responsibilities Design, develop, and implement ITSM solutions using ServiceNow platform. Collaborate with clients to understand business requirements and translate them into technical designs. Develop workflows, business rules, and integrations for ITOM processes. Conduct discovery assessments to identify gaps in existing systems and provide recommendations for improvement. Provide training and support to end-users on newly implemented solutions. Desired Candidate Profile Strong understanding of ITIL framework and its application in an enterprise environment. Bachelor's degree (B.Tech/B.E.) from a recognized university in Any Specialization. 8-12 years of experience in IT Services & Consulting industry with expertise in ITSM, CMDB, Discovery, GRC, and ServiceNow Development.
Posted 3 months ago
3 - 8 years
5 - 10 Lacs
Coimbatore
Work from Office
Project Role : Application Developer Project Role Description : Design, build and configure applications to meet business process and application requirements. Must have skills : ServiceNow IT Operations Management Good to have skills : No Function Specialty Minimum 3 year(s) of experience is required Educational Qualification : 15 years full time education Summary :As an Application Developer, you will be responsible for designing, building, and configuring applications to meet business process and application requirements in a dynamic work environment. Roles & Responsibilities: Expected to perform independently and become an SME. Required active participation/contribution in team discussions. Contribute in providing solutions to work related problems. Develop and implement ServiceNow ITOM Discovery solutions. Collaborate with cross-functional teams to gather and understand business requirements. Troubleshoot and resolve technical issues in ServiceNow applications. Provide technical guidance and support to junior team members. Stay updated with the latest trends and technologies in ServiceNow development. Probe and understand customer requirements. Propose solutions for ITOM. Develop, test and demonstrate implementation. Coordinate with cross teams for new integrations or enhancements to existing integrations. Professional & Technical Skills: Must To Have Skills:Proficiency in ServiceNow ITOM Discovery. Strong understanding of IT operations management processes. Experience in integrating ServiceNow with other IT systems. Hands-on experience in developing ServiceNow Discovery probes and sensors. Knowledge of ServiceNow CMDB and its functionalities. Must have skill- ServiceNow ITOM / CMDB & Discovery / ServiceNow Event Management Additional Information: The candidate should have a minimum of 3 years of experience in ServiceNow ITOM Discovery. This position is based at our Mumbai office. A 15 years full time education is required. Qualifications 15 years full time education
Posted 3 months ago
2 - 3 years
4 - 5 Lacs
Bengaluru
Work from Office
Job Job Title CISNGE - ServiceNow Consultant - JL4 Responsibilities Successfully plan, execute, monitor, control, and close all technical tasks related to configuration and implementation of all aspects of the ServiceNow platform. Perform development and configuration of a variety of areas including, but not limited to Incident, Service Catalog, Problem, Change, Knowledge, Asset Management, Configuration Management (CMDB), Reporting, Agent Workspace and Employee Center. Create/configure and write advanced scripting in Business Rules, Script Includes, REST API, UI Policies, Client Scripts, ACL’s, Notifications, UI Pages, UI Macros, and SLAs/OLAs. Integrations knowledge using REST, SOAP Hands-on Experience on Service Portal Hands-on Experience on Performance Analytics Have knowledge on workflow build or modify workflows and/or Flow Designer based on the requirements Provide technical support assistance to diagnose and resolve issues and troubleshoot complex ‘how to’ questions. Define complex application development administration and programming standards. Works collaboratively with peers to coordinate the overall delivery of technology solutions to the business groups. Support and create any necessary project documentation that relates to evidencing our requirements. Documenting our processes and procedures and supporting the creation of solution and operations documents. Experience in implementation of ServiceNow HAMPro, SAMPro, Discovery, Integration Hub is an added advantage Technical and Professional Requirements: Primary skills:Technology->Infra_ToolAdministration-ITSM->ServiceNow,Technology->Infra_ToolAdministration-ITSM->ServiceNow-CSM,Technology->Infra_ToolAdministration-ITSM->ServiceNow-HRSD,Technology->Infra_ToolAdministration-ITSM->ServiceNow-ITAM,Technology->Infra_ToolAdministration-ITSM->ServiceNow-ITBM,Technology->Infra_ToolAdministration-ITSM->ServiceNow-ITOM Preferred Skills: Technology->Infra_ToolAdministration-ITSM->ServiceNow Technology->Infra_ToolAdministration-ITSM->ServiceNow-ITBM Technology->Infra_ToolAdministration-ITSM->ServiceNow-ITOM Technology->Infra_ToolAdministration-ITSM->ServiceNow-HRSD Technology->Infra_ToolAdministration-ITSM->ServiceNow-CSM Technology->Infra_ToolAdministration-ITSM->ServiceNow-ITAM Additional Responsibilities: 3 to 5 years of experience as ServiceNow Developer (implementation role). Good knowledge of ServiceNow and ITIL. Understanding Scrum Methodology. Strong engagement, communication and facilitation skills. ServiceNow Certified System Administration Educational Requirements MBA,MCA,MTech,Bachelor Of Comp. Applications,Bachelor of Engineering,BTech Service Line Cloud & Infrastructure Services * Location of posting is subject to business requirements
Posted 3 months ago
15 - 20 years
20 - 35 Lacs
Chennai, Pune, Hyderabad
Work from Office
About Client Hiring for One of the Most Prestigious Multinational Corporations! Job Description Job Title : ServiceNow Developer/Lead Qualification : BE / B.tech Relevant Experience : 15 to 20 Years Must Have Skills : ServiceNow Developer, ITSM, Integration, Scripting, Flow Designer, Service Catalog Good to Have Skills : ServiceNow CAD or CSA certified. Roles and Responsibilities : Minimum 5 years in ServiceNow Development Must have hands-on experience on ServiceNow Integration Good experience on ServiceNow CMDB, SecOps, AIOPS, Change Management, Event Management, Now Assist, Catalog Management Should know ServiceNow Core concepts, client and server-side concepts ServiceNow CAD or CSA certified. Excellent communication Skills Must have Knowledge in ServiceNow ITIL module. Must know ServiceNow platform fundamentals like instance cloning, upgrade, transactions, plugins etc. Fine to work during US overlapping hours, (12PM IST to 10PM IST) Incident, Problem, Change, and Knowledge Management: Demonstrated expertise in handling incidents, problem, change, and knowledge management processes within the ServiceNow framework. Service Level Agreements (SLA): In-depth understanding of SLA concepts, types, and the ability to configure them effectively. Import Sets and Transform Map Scripts: Proficiency in utilizing import sets and transform map scripts for efficient data import and transformation. Client Scripts, UI Policy, UI Actions, and Data Policy: Well-versed in the implementation of client scripts, UI policies, UI actions, and data policies to enhance user interface functionality. Server-side Scripts: Experience with server-side scripts such as business rules and script include optimizing system performance and functionality. Service Catalogs, Workflows, and Flow Designer: Proven ability to design and implement service catalogs, workflows, and utilize the flow designer for process automation. Creation of reports and Dashboards. Rest and Soap Integration: Extensive knowledge of Rest and Soap integrations to connect ServiceNow with external systems seamlessly. Location : Pune/Hyderabad/Chennai CTC Range : As per market standards Notice period : Immediate - 90 days Shift Timing : General Shift Mode of Interview : Virtual Mode of Work : Work from office Bhuvaneshwari Senior Analyst Black and White outsourcing Pvt Ltd Bangalore, Karnataka,INDIA. bhuvaneshwari@blackwhite.in | www.blackwhite.in
Posted 3 months ago
5 - 8 years
25 - 35 Lacs
Bengaluru
Work from Office
Are you bready for a change? ServiceNow falls under the IT Operations department and is responsible for building, deploying and supporting the platform for 5000+ users. Toast is a fast paced company with a demanding user base that relies on a wide range of features and functionality provided by ServiceNow. This role requires someone who can deliver on tight deadlines, has the ability to pivot and change priorities, has excellent time management skills, and enough expertise to creatively solution complex and ambiguous requests. About this roll: The ServiceNow team is growing to meet the increasing demand of Toast. ServiceNow plays a critical role in helping our users streamline their work loads, collaborate with other departments, meet compliance requirements, and organize and maintain data. The ServiceNow team has developed the platform to include a multitude of complex features and functionality and in order to continue to maintain, support, and innovate new solutions an additional Developer is needed. Do you have the right ingredients: We are looking for a ServiceNow Application Developer (CMDB) who has experience for delivering on IT Operations and Asset Management on the Servicenow Platform. This is done by leveraging IT Datacenter technologies , DevOps, and cloud initiatives with Servicenow applications that focus on CMDB / CSDM. service mapping, and discovery. This is a highly technical position that must be familiar with populating CMDB CI Classes using out of box and importing them through MID Servers and setting up Transform Maps. This role will interact with various stakeholders that are consumers of the CMDB data. Must Have: Knowledge of the ServiceNow platform. Hands on experience with integrations and data ingestion systems Hands on experience with Discovery (MID Servers) Ensure CI data is properly maintained and is available when and where it is needed Develop, document, and implement CI Data Governance processes and procedures for effectively managing CI data Ensure that the CMDB effectively supports other ITSM processes (Incident, Problem, Change) Ensure that the CMDB quality of the CMDB data is maintained and that target metrics are established and met, resolving issues in a timely manner Module Knowledge: ITSM, ITOM, IRM, GRC, SAM Experience working in an Agile environment and participating in Sprint cycles Examples of implementing a new module, what features and functions within that module that were built out, and what need was being fulfilled for the customer. Strong collaboration skills - you will be required to collaborate with internal and external teams on a daily basis. Strong communication skills - must be able to explain complex concepts to a wide range of audiences. Nice to have: UX or UI educational or professional experience Experience building, configuring, and deploying major modules at a large scale Location: Bangalore, India. Minimum educational qualifications : Any UG Work Model: Hybrid (2 days a week in office) Work Timings: 2pm - 11pm IST Travel needs: None At Toast, we assess our leaders based on our competency framework. These are the competencies identified and required for the position: Builds and Develops High Performing Teams The ServiceNow Developer has an understanding of the strengths of those on the team in order to delegate, mentor, and collaborate effectively. The Developer is able to identify knowledge gaps within the team and can recommend how best to accommodate it. Communicates, Influences and Collaborates Effectively Cross functional partnerships and collaboration are critical to this role and this team. The Developer is a top tier escalation contact that builds solutions and makes final decisions based on what is best for the user and for the ServiceNow platform. Demonstrate Critical Thinking and Sounds Decision Making The ServiceNow Developer needs to be able to make decisions based on risk, ROI, business need, and platform ability and scalability. These decisions need to be based on metrics and hard evidence and presented in an efficient and effective communication style. The Developer will need to be able to pull and represent metrics and evidence for major decisions. Drives Action, Innovation and scalable Results The ServiceNow Developer intakes the user request and ensures the solution output is scalable, long lasting, accessible and considerate of how the rest of the ServiceNow environment operates as well as the needs of Toast. This role requires consideration of Toast, the teams at Toast, and how ServiceNow can be utilized to improve the user experience. Navigates Ambiguity and Complexity Our users understand the issue they are trying to resolve but may not understand how to get there. The ServiceNow developer will work with users to understand their needs, design and build custom solutions, and test and deploy. The ServiceNow team navigates ambiguous and complex end user requests by building creative and custom solutions. This role requires patience, creativity and an extensive understanding of the ServiceNow platform in order to provide long term solutions.
Posted 3 months ago
5 - 10 years
25 - 35 Lacs
Chennai, Bengaluru, Noida
Hybrid
Service Now Job Description Basic Qualifications: Minimum 5 years experience supporting the implementation, administration, configuration, and/or development of the ServiceNow tool. Minimum total experience in ITSM space of 8-10 years is desired. Must have worked on Web Services Integration (SOAP, REST) Administration of a ServiceNow instance including the delegation of groups, modification of CMS, workflows, business rules, UI actions, UI policies, ACLs, dictionary, catalog items and updates of all other existing solutions requiring revisions ServiceNow Experience should include scripting in ServiceNow, tool configuration, design work, technical configuration and deployment. Specifically, candidates shall possess the skill to develop on the ServiceNow platform including the creation and/or customization of the core applications such as Incident, Problem, Change, Service Catalog and ESM applications as well. Must have worked on multiple integrations / eBonding with other ITSM / Non ITSM tools using iPaas solutions. System/Process Automation (Orchestration) experience Experience with working or developing in any one of the following programming languages: JavaScript, Angular JS, Java, Python, HTML, XML Excellent communication skills Understanding of ITIL framework. Job Description: Adapts existing methods and procedures to create possible solutions to complex requirements. Lead and enrich the teamof 5-7 or more technical resources. Uses considerable judgment to determine solution on complex problems. Must be able to manage multiple small to large scale projects on Service Now Duties may include: Perform software configuration and customization including, but not limited to: screen tailoring, workflow administration, report setup, data imports, integration, custom scripting and third-party software integrations Obtain and analyze business requirements and document technical solutions Develop, design and rollout new application modules, workflows and catalog requests Research new functionality and recommend solutions that deliver customer value Provide escalated support on technical issues to team members who are working service now implementations Candidates should demonstrate experience in the following areas: Design and delivery of complex technical solutions based on the ServiceNow platform Leadership skills in technical initiatives Generating detailed documentation Communications that clearly articulate solutions and the ability to perform demonstrations. Preferred Skills: Experience implementing systems using the Agile/Scrum methodology Experienced in the System Development Life Cycle (SDLC) processes including customer requirement analysis and system design ITIL certification is a plus ServiceNow certifications such asCSA, CIS and CAD are must. Understanding of RDBMS, Infrastructure components, Cloud Management (Azure, AWS) etc is desired
Posted 3 months ago
7 - 12 years
17 - 32 Lacs
Pune
Remote
Job Description : As part of the ASC team, you will play an important role in transforming ideas into solutions. ASC Software Developers work in a team and perform various software lifecycle tasks, gathering requirements, developing, and delivering real world solutions desired by Clients. Join ASC highly respected team of IT consultants and jumpstart your career with ample opportunities for professional and personal growth. Responsibilities: 6+ years of ServiceNow developer/solution architect experience. ServiceNow implementation certifications: Sys Admin, ITSM. Intermediate or advanced knowledge of ITIL and Agile framework, JavaScript, HTML/HTML5 a plus. Understands and can apply object-oriented software principles. Ability to work efficiently and productively independently and as part of a team. Willing to travel 10% of the time. Assist with design, support, & implementation of ServiceNow ITSM Professional and future functionality of ServiceNow as needed. Work with Service Managers and/or project teams on planning and testing of new functionality or improvement of existing ITSM modules Assist ServiceNow Administrators with upgrade planning, testing, and implementation between development and production instances. Designs and develops solutions for Service Catalog Items, general features, and enhancements using 3rd party applications and APIs. Perform audits to ensure compliance requirements are met & remediation actions are taken as needed. Work with ServiceNow vendors on projects and ongoing support What you bring: Good experience of Service Portal and widget creation 7+ years of experience with ServiceNow required. 7+ years of experience in the IT Industry required. Experience of custom applications development Meticulous approach to work with excellent attention to detail. Excellent interpersonal and communication skills when working with Clients. Good problem-solving, analytical, and technical skills. Effective time management skills to meet deadlines. The ability to work under pressure and multi-tasking. A flexible attitude to working patterns is helpful to meet Client needs and deadlines. Knowledge of ITIL v3 methodologies, processes, and implementation for ServiceNow ITSM Professional Knowledge of Service-now custom Application Design & Development. Hands-on design, development, testing, and deployment experience Experience on additional modules GRC, SecOps, HRSD, CSM, ITBM, TSM Portal (at least 3-4 module experience). Additional Requirements Knowledge of Flow Designer, Integration Hub Worked on Discovery, Service Mapping, Event Management Worked on CSM, HRSD, GRC, ITBM Experience in working on Angular, React, CSS, Design and modification of ServiceNow Service Portal. ServiceNow certifications required. Role & responsibilities
Posted 3 months ago
6 - 9 years
8 - 11 Lacs
Pune
Work from Office
About The Role : Requirement specification for enhancement requests for existing servicenow tools and processes Leading various ITSM customer working and focus groups to solicit requirements Direct interaction with customers as well as on and off-shore development teams Identify areas of process and tooling improvement Ensure gaps are clearly defined and assessed Functional specification of target state processes Work closely with the development teams throughout all phases Produce test strategies and engage actively in the testing phase Coordinate user acceptance testing with key project stakeholders to ensure deliverables align to requirements Work closely with BA s in other ITSM streams Take an active role in customer and stakeholder engagement sessions Take respective ownership throughout the project lifecycle Ongoing involvement in continuous improvement of operating process and toolset enhancement Conversant with Agile methods including SRUM Works in the area of Software Engineering, which encompasses the development, maintenance and optimization of software solutions/applications.1. Applies scientific methods to analyse and solve software engineering problems.2. He/she is responsible for the development and application of software engineering practice and knowledge, in research, design, development and maintenance.3. His/her work requires the exercise of original thought and judgement and the ability to supervise the technical and administrative work of other software engineers.4. The software engineer builds skills and expertise of his/her software engineering discipline to reach standard software engineer skills expectations for the applicable role, as defined in Professional Communities.5. The software engineer collaborates and acts as team player with other software engineers and stakeholders. Primary Skills Should have a deep and broad understanding of how ServiceNow delivers ITSM/ITOM/HRSD/ITBM/GRC to the organization and able to align business requirements to the specific way these are implemented within that platform Exposure to the following key modules are required:Change, Incident, Problem, Knowledge, CMDB, Service Catalogue Experienced in business and operational architecture design with a solid understanding of implications on adjacent business areas In-depth knowledge of the breadth of services and products offered by Service Management and the business areas supported
Posted 3 months ago
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