Service Management - Incident & Disaster Recovery Managment ITC Infotech

8.0 - 13.0 years

13 - 23 Lacs

bengaluru

Remote

Role & responsibilities Who we are looking for: An Incident and Disaster Recovery Manager to join the Service Management team. A person who has a passion for t echnical troubleshooting and can direct a team through multiple simultaneous incidents. This role involves identifying trends and being a problem solver with a proficiency in quickly learning new technologies and proprietary systems and support disaster recovery processes. A successful candidate will be responsible for end-to-end management of incidents through leading, driving, facilitating, and chairing all incidents including investigation activities, meetings, and conference calls Someone who can form collaborative action plans with specific actions, roles, and deadlines, and ensuring these are completed. Would you like to be the part of our team Key Responsibilities Support Incident Management in coordinating resolution and restore normal service operation during technology Incidents and Major Incidents. Drive communication with senior management both during and after incidents, providing timely updates and detailed post-incident reports . Continuous improvement of ServiceNow (SNOW) and Standard Operating Procedures (SOPs) to align with best practices and regulatory requirements. Manage and provide coverage on Weekends as required during usual working hours. Develop and implement disaster recovery plans and procedures. Support planning, coordination and execution of Disaster Recovery testing for client environments. Collaborate with multiple stakeholders and operators to ensure upkeep of recovery plans . Monitor and report on the effectiveness of disaster recovery plans and procedures Build relationships with global IT teams and understand various applications and technologies. Enhance the quality, efficiency, and effectiveness of Disaster Recovery plans and procedures. Work independently and as part of a team, demonstrating strong leadership and communication skills. Provide ongoing operational support for the Client infrastructure. Supporting and fix both batch processing and interactive user applications to ensure the high availability of the Client Environment Uses various tools to conduct analysis on system performance, root cause diagnostics, and systems/applications design to understand and improve the operating quality of production environments. Qualifications: A candidate is encouraged to possess and demonstrate the following: Requirement to work on weekends (Saturdays and Sundays) 8+ years' experience in the role of Incident Manager or a similar operations role Is familiar with industry standard Incident and Problem Management practices. An understanding of running services on Cloud infrastructure solutions E xperience in application monitoring solutions Previ ous experience working in the Financial Services or Technology industry. Scripting or basic development language skills to automate common tasks. Strong interpersonal and communication skills, both written and verbal, and adept at communicating with all levels of the business and technical parts of the organizatio n. Excellent organizational skills, and attention to detail. Self-advised, effective at prioritization and takes full ownership of responsibilities Good understanding of Linux administration fundamentals; must be familiar with typical administrative commands. Prior system administration experience highly desirable. Programming experience in at least one of the following: Java, Python or Perl or shell scripting experience. Candidates must have a strong interest and skills for quickly learning new technologies and proprietary systems. Preferred candidate profile We are looking for Strong Service Management - Incident & Disaster Recovery Managment candidates who can join immediate to 15 days

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