Dining Service Manager Khaleez Restaurant and Hospitalities, calicut

3.0 - 7.0 years

0 Lacs

kerala

On-site

As a Dining Service Manager at Khaleez Restaurant in Tirur, you will play a crucial role in leading our dining team to provide exceptional customer service, drive sales growth, and foster team development. Khaleez Hospitality Group, an award-winning restaurant chain, is known for delivering outstanding dining experiences and is expanding its horizons with new projects. In this role, you will supervise and mentor the service team to ensure top-notch customer service and efficient operations. You will be responsible for managing grooming standards, work schedules, appraisals, and training programs to nurture a positive work environment and encourage professional growth within the team. Developing and implementing strategies to boost sales growth, increase revenue, and enhance customer loyalty will be a key part of your responsibilities. You will analyze sales data, identify trends, and make informed decisions to optimize sales performance while ensuring exceptional guest experiences, handling feedback, and resolving complaints in a timely and professional manner. Overseeing dining operations, including table management, service standards, and ambiance, will be essential. You will also manage events, parties, and special occasions to ensure seamless execution. Handling guest complaints and implementing corrective actions to improve guest satisfaction will be crucial in maintaining the restaurant's reputation. Furthermore, you will develop and implement training programs to enhance team knowledge, skills, and performance. Regular coaching sessions, feedback, and evaluations will be conducted to ensure continuous team growth and improvement. The ideal candidate for this position should have at least 3 years of experience in restaurant management or supervisory roles in fast-paced environments. Strong leadership and team management skills, excellent communication, interpersonal, and customer service skills are required. A proven track record of driving sales growth, improving customer satisfaction, and reducing complaints is essential. Preferred qualifications include a hospitality degree or certification, experience with restaurant management software and POS systems, and knowledge of labor laws, health and safety regulations, and industry standards. At Khaleez Restaurant, we offer a competitive salary and benefits package, opportunities for professional growth and development, a collaborative work environment, and recognition for outstanding performance. If you are a motivated professional with a passion for the hospitality industry and a focus on customer service, we invite you to apply for the position of Dining Service Manager with us. Join our team and be a part of our success story! This is a full-time, permanent position with benefits including cell phone reimbursement, commuter assistance, provided food, health insurance, and provident fund. The work location is in person.,

Posted 1 month ago

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