1 Digitalchange Management Jobs

The Senior Specialist Change Management Support will act as a point of contact for Global Business Units (GBUs) during product launches, offering guidance on change management processes and frameworks This role will assist GBU stakeholders in aligning with global launch and commercialization standards, providing expertise on applying internal processes and best practices Additionally, the specialist will support GBUs by organizing and delivering training sessions, workshops, and creating training materials to equip teams with the knowledge needed to navigate launch-related changes effectively The role ensures consistent application of change management tools and frameworks across global teams, We are an innovative global healthcare company with one purpose: to chase the miracles of science to improve peoples lives Were also a company where you can flourish and grow your career, with countless opportunities to explore, make connections with people, and stretch the limits of what you thought was possible Main Responsibilities The Senior Specialist Change Management will lead planning, execution, and evaluation of the change initiatives related to the Launch & Commercialization excellence/GTMC, ensuring that the relevant stakeholders/teams are engaged, informed, and prepared for the transition Foster a culture of sustainable change by providing continuous change management support (communication channel, training planning/tracking, presentations, pulse surveys, adoption governance etc ) bringing in increased effectiveness and improved efficiency in line with a reduced footprint, The Senior Specialist will drive and coordinate the below activities and ensure collaboration, effective engagement between the cross-functional teams along with supervising the Specialist/Associate Specialist for these initiatives, Drive continuous analysis and identification of the change impacts, risks, and gaps/opportunities Drive development and execution of change management strategy to maximize adoption and minimize resistance during key strategic transitions Collaborate with internal communications team for communicating (planner/communication materials / emailers / newsletters / Viva Engage posts etc ) change management strategy/plan for the omnichannel/GTMC (global/local design), aligned with objectives and organizational culture Provide change management support providing program updates, progress, status, links to new documents (such as training material/links, recorded session links), FAQs etc Coordinate townhalls for global/local program updates and status (best practice sharing, learnings-to-date, case studies etc ) Establish and monitor change readiness and adoption metrics and provide feedback and recommendations to the project team and Leads Facilitate and support the change management activities throughout the project lifecycle, from design to deployment and post-implementation Collaborate with the project team, the business units, the IT department, and the external vendors to ensure a smooth and successful implementation of ecosystems, channels, platforms, tools, and processes designed as part of continuous improvement methodology to create best in class go-to-market capabilities that are consistent across GBUs and markets Support Hub strategy aligned with global business priorities, focusing on operations and enablement via continuous feedback loop to optimize customer experience Support the delivery of better value and greater efficiency through the identification and elimination of unnecessary complexity within business processes and identification of better ways of working Support change initiatives from evolution/efficiency identification through to project delivery via internal governance and controls (leverage AI/automation) To complete post implementation reviews to ensure successful delivery has been achieved and to ensure that improvements can be made for future projects Support for Global Business Units (GBUs) During Product Launches: Point of contact for Global Business Units (GBUs) during product launches, offering guidance on change management processes and frameworks, Assist stakeholders from GBUs by providing clear direction on the launch and commercialization processes, ensuring alignment with the organizations global standards, Serve as a subject matter expert, helping GBUs understand how to apply internal processes, frameworks, and best practices during the launch phase, Training and Enablement: Support GBUs by organizing and delivering training sessions, workshops on change management frameworks, tools, and best practices, Develop and distribute training materials, process documentation, and quick reference guides to equip GBU teams with the necessary knowledge to navigate launch-related changes effectively, People : (1) Work with cross-functional teams to understand the change management requirement for their respective teams; (2) Maintain effective relationship with the stakeholders within the allocated GTMC pillar and cross-pillars with an end objective to ensure adherence and effectiveness of change management strategy/plans; (3) Constantly assist project team for communication/trainings on methods / processes / tools / platforms (4) Partner with Project Head/Lead for individual development plans; (5) Collaborate with cross-functional teams in GTMC to train for continuous improvement/digital transformation/agile mindset/thoughtful risk taking; (6) Provide proactive recommendations on operational excellence and play an active role to follow the best practices in relation to processes, communications, training management, documentation and technical requirements Performance : (1) Oversee change management program; (2) On-time tracking of effectiveness KPIs and report publishing; (3) Effectively communicate with key change partners and provide change management support to constantly improve quality and productivity; (4) Drive change management execution as per agreed timelines and quality; (5) Recommend and implement tactical process improvements within the department and division-wide Process : (1) Monitor compliance and take actions as required to ensure 100% compliance; (2) Collate and publish metrics & reports as per defined frequency; (3) Stay up to date on current industry trends and Launch & Commercialization Excellence; (4) Maintain understanding of continuous improvement techniques, and agile methodology; collate best practices, stakeholder feedback and benchmarks inputs for improvements; (5) Contribute to overall quality enhancement; (6) Secure adherence to compliance procedures and internal/operational risk controls in accordance with any and all applicable regulatory standards; (7) Leverage advanced training delivery tools and techniques for enhancing the effectiveness of change management program Stakeholder : (1) Work closely with Global, Local, and Hub to identify communication needs (2) Liaise with cross-functional teams to provide relevant trainings, raise awareness, promote Change Management mindset and increase acceptance/adherence for transformation Experience: 5-8 years of experience in change management (large-scale change initiatives [global business transformation environment, within GBS Shared Services industry and/or BPO Services]), project management, or stakeholder engagement preferably within the pharmaceutical or healthcare sector, Hands-on experience supporting large-scale change initiatives, Proven ability to guide and support teams in navigating organizational changes, particularly during product launches or other significant business transformations, Experience working with global business units (GBUs) and familiarity with the complexities of coordinating across regions and markets, Soft skills: The candidate will have excellent communication skills, able to simplify complex change management processes and collaborate effectively with cross-functional and global teams They should thrive in a fast-paced environment, managing multiple projects while fostering trust and confidence among stakeholders through support and guidance Training in psychological safety, emotional well-being and culture philosophy would be a desirable skillset Technical skills: Skilled in delivering training sessions (in-person or virtual) and developing user-friendly training materials that help GBUs navigate change processes effectively, Experience in stakeholder engagement, communication, and relationship building with diverse, cross-functional teams, Ability to identify and address stakeholder concerns, ensuring alignment with change management processes, Proficient in using various digital tools and platforms for creating and delivering communication materials (MS office tools, Adobe) Certification in change management (CCMP) and knowledge of change management methodologies (such as Prosci, ADKAR, or Kotter) is highly preferred Knowledge/certification of continuous improvement concepts including Six Sigma, Lean, value stream mapping is desirable Education: Bachelors degree in business administration, change management, organizational development, or a related field (preferably in pharmacy or life sciences); Additionally, relevant advanced/postgraduate degree in life sciences/pharmacy/business administration/similar discipline is desirable Languages: Excellent knowledge of English language (spoken and written) Why choose us Bring the miracles of science to life alongside a supportive, future-focused team, Discover endless opportunities to grow your talent and drive your career, whether its through a promotion or lateral move, at home or internationally, Enjoy a thoughtful, well-crafted rewards package that recognizes your contribution and amplifies your impact, Take good care of yourself and your family, with a wide range of health and wellbeing benefits including high-quality healthcare, prevention and wellness programs and at least 14 weeksgender-neutral parental leave, Pursue Progress Discover Extraordinary, Progress doesnt happen without people people from different backgrounds, in different locations, doing different roles, all united by one thing: a desire to make miracles happen You can be one of those people Chasing change, embracing new ideas and exploring all the opportunities we have to offer