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2.0 - 6.0 years
0 Lacs
noida, uttar pradesh
On-site
Embark on a transformative journey as a Team Support Specialist for Merchant Services at Barclays, where you'll play a pivotal role in shaping the future. Join us in our mission to safeguard our business and our customers. Key critical skills required for this role include a basic understanding of volume management and how full-time employees are aligned against the volume, people management experience, awareness about parameters of back office (non-customer-facing operations), and strong leadership, communication, and interpersonal skills. You may be assessed on key essential skills relevant to succeed in the role, such as risk and controls, change and transformation, business acumen, strategic thinking, digital and technology, as well as job-specific technical skills. This role is based out of Noida. **Purpose of the Role:** To address customer questions, concerns, or requests while maintaining customer service expectations. **Accountabilities:** - Provision of customer service to customer questions, concerns, and requests regarding accounts, products, and services in a timely and professional manner. - Collaboration with teams across the bank to align, promote, and integrate customer care initiatives. - Management and maintenance of customer records and documentation to ensure accuracy. - Participation in training and development initiatives to improve customer skills, knowledge, and services. - Identification of industry trends and developments related to customer service to implement best practices in customer care. - Execution of escalation requests to the relevant team or senior management as required in a timely manner. - Execution of customer service activities through various communication channels including chat, email, and phone. **Analyst Expectations:** - To meet the needs of stakeholders/customers through specialist advice and support. - Perform prescribed activities in a timely manner and to a high standard which will impact both the role itself and surrounding roles. - Likely to have responsibility for specific processes within a team. - Leading and supervising a team, guiding and supporting professional development, allocating work requirements, and coordinating team resources. - If the position has leadership responsibilities, People Leaders are expected to demonstrate a clear set of leadership behaviors to create an environment for colleagues to thrive and deliver to a consistently excellent standard. - For an individual contributor, manage own workload, take responsibility for the implementation of systems and processes within own work area, and participate in projects broader than the direct team. - Execute work requirements as identified in processes and procedures, collaborating with and impacting on the work of closely related teams. - Check work of colleagues within the team to meet internal and stakeholder requirements. - Provide specialist advice and support pertaining to the own work area. - Take ownership for managing risk and strengthening controls in relation to the work you own or contribute to. - Deliver your work and areas of responsibility in line with relevant rules, regulations, and codes of conduct. - Maintain and continually build an understanding of how all teams in the area contribute to the objectives of the broader sub-function, delivering impact on the work of collaborating teams. - Continually develop awareness of the underlying principles and concepts on which the work within the area of responsibility is based, building upon administrative/operational expertise. - Make judgments based on practice and previous experience. - Assess the validity and applicability of previous or similar experiences and evaluate options under circumstances that are not covered by procedures. - Communicate sensitive or difficult information to customers in areas related specifically to customer advice or day-to-day administrative requirements. - Build relationships with stakeholders/customers to identify and address their needs. All colleagues will be expected to demonstrate the Barclays Values of Respect, Integrity, Service, Excellence, and Stewardship our moral compass, helping us do what we believe is right. They will also be expected to demonstrate the Barclays Mindset to Empower, Challenge, and Drive the operating manual for how we behave.,
Posted 2 weeks ago
3.0 - 7.0 years
0 Lacs
chennai, tamil nadu
On-site
As an Specialist Customer Care Leader at Barclays, you will be responsible for managing operations within a business area, ensuring compliance with relevant regulators, risk management initiatives, and processes. Your role will involve aligning your work with rules, regulations, and codes of conduct to maintain efficiency and excellence. To excel in this position, you should have a minimum of 3 years of relevant experience, be a graduate/post-graduate in any discipline, and have experience in non-voice roles in BPO/KPO/IT Domain and the banking industry. Additionally, you should possess knowledge of Lending Operations, SQL, Power App Solutions, Power BI, Tableau, core banking operations, and Technology. Your responsibilities will include overseeing staff performance, implementing new methods for operational efficiency, conducting trend analysis on data, ensuring regulatory compliance, and monitoring SLAs. Key essential skills for success in this role include risk and controls management, change and transformation, business acumen, strategic thinking, and digital and technology proficiency. Flexibility in work hours and the ability to adapt to changing shift patterns are also essential. In this role based in Chennai, your primary purpose will be to lead and develop a highly engaged team to deliver consistently excellent customer outcomes. You will focus on creating excellent customer satisfaction, maintaining performance management standards, developing effective business plans, conducting market research, and fostering a resolution culture. As an Analyst, you are expected to perform activities in a timely and high-quality manner, demonstrate in-depth technical knowledge, lead and supervise a team, and contribute to the success of related teams. People Leaders are required to exhibit clear leadership behaviours, while individual contributors are expected to develop technical expertise and act as advisors. All colleagues are expected to uphold the Barclays Values of Respect, Integrity, Service, Excellence, and Stewardship, as well as demonstrate the Barclays Mindset of Empower, Challenge, and Drive in their behavior and decision-making processes.,
Posted 2 weeks ago
3.0 - 7.0 years
0 Lacs
karnataka
On-site
You are an Electronics Engineer with 3 to 5 years of experience in the EMS (Electronic Manufacturing Services) industry, based in Bangalore. Your primary responsibility is to ensure the delivery of defect-free, high-performance, and stable hardware for embedded system products. Your key responsibilities include: - Hands-on experience in the complete embedded system development lifecycle, including circuit design - Designing 32-bit microcontroller circuits and working with Motors (Stepper, BLDC) and motor drivers - Familiarity with digital and analog sensors, UART, I2C, SPI, RS232, and USB data interfaces - Developing electronics systems for products, including power control and monitoring - Conducting DFMEA and De-rating, design calculations, and documentation - Working on microprocessor, memory interface, and high-speed design - Knowledge of EMI/EMC, WIFI, and BLE interfaces - Strong analytical and debugging skills using tools like GDB and JTAG - Experience in hands-on development and troubleshooting on embedded targets - Proficiency in software configuration management tools, defect tracking tools, and peer review - Mentoring and training junior team members - Conducting layout reviews and understanding GSM and GPS technologies If you are passionate about electronics engineering and have a solid foundation in embedded systems, this position offers an exciting opportunity to work on cutting-edge projects and contribute to the success of the organization.,
Posted 2 weeks ago
5.0 - 9.0 years
0 Lacs
noida, uttar pradesh
On-site
As the Assistant Vice President (AVP) - US Participation, you will be instrumental in bridging the gap between business requirements and technology solutions, with a primary focus on the ACBS loan management system. Your role will involve close collaboration with key stakeholders, including business users, product managers, and IT teams, to ensure that loan systems are effectively configured and optimized to align with the business needs. Your success in this role will be evaluated based on critical skills such as a robust understanding of loan operations encompassing syndicated loans, commercial loans, credit facilities, and relevant documentation. Proficiency in gathering, analyzing, and documenting business requirements will be crucial, along with proven experience as a Business Analyst with hands-on expertise in ACBS or similar loan management systems. Additionally, you will be responsible for developing and executing test plans to validate system configurations, ensuring that new functionalities and enhancements meet business requirements and quality standards. Desirable skillsets that would be advantageous include experience in dealing with stakeholders at all levels, excellent communication skills (both verbal and written), a people-centric approach, problem-solving abilities, result orientation, customer focus, and awareness of maker responsibilities. You will also be assessed on key critical skills essential for success in the role, such as risk and controls management, change and transformation, business acumen, strategic thinking, digital and technology expertise, and job-specific technical skills. This role is based in Noida. **Purpose of the Role:** The primary purpose of this role is to oversee the implementation of strategic change initiatives aimed at enhancing the bank's operational efficiency. **Key Accountabilities:** - Manage strategic operational changes and initiatives to enhance operational efficiency and effectiveness, assessing impacts on people, processes, and systems. - Collaborate with internal stakeholders, including business leaders, project managers, and subject matter experts to align operations with the bank's objectives. - Develop and implement change management strategies, ensuring effective communication and adoption by stakeholders. - Establish and track KPIs to measure business function effectiveness, utilizing data and technology for continuous improvement. - Ensure compliance with regulatory requirements and internal policies related to change management. - Provide guidance and support to stakeholders throughout the change management process via training and coaching. **Expectations for Assistant Vice President:** - Advise and influence decision-making, contribute to policy development, and enhance operational effectiveness. - Lead a team in performing complex tasks, driving towards business impact, setting objectives, and coaching employees to achieve them. - Demonstrate leadership behaviors to create an environment conducive to high performance and excellence. - For individuals, lead collaborative assignments, guide team members, identify new directions for projects, and consult on complex issues. **Barclays Values and Mindset:** All colleagues are expected to embody the Barclays Values of Respect, Integrity, Service, Excellence, and Stewardship, as well as demonstrate the Barclays Mindset of Empower, Challenge, and Drive in their behavior and actions.,
Posted 2 weeks ago
5.0 - 9.0 years
0 Lacs
pune, maharashtra
On-site
Join us as a Service Recovery Manager at Barclays and spearhead the evolution of the digital landscape, driving innovation and excellence. You will leverage cutting-edge technology to revolutionize our digital offerings, ensuring unparalleled customer experiences. As a part of the team, you will deliver the technology stack, using strong analytical and problem-solving skills to understand the business requirements and deliver quality solutions. Working on complex technical problems alongside fellow engineers, business analysts, and business stakeholders will be a key aspect of this role. To be successful in this position, you should have experience in handling Major Incidents with the ability to drive complex Major Incident calls. Strong documentation and business communication skills are essential, along with proficiency in business and technology stakeholder management. A strong understanding of Problem and Change Management, as well as familiarity with the ITIL Service Management framework, is crucial. Additionally, valued skills may include a good understanding of technology, problem-solving with an analytical mindset, and the ability to lead Major Incident Management calls in high-pressure situations. You may be evaluated on critical skills such as risk and controls, change and transformation, business acumen, strategic thinking, digital, and technology proficiency. This role is based in Pune and aims to mitigate the impact of unexpected incidents by identifying, responding to, and resolving disruptions that threaten the bank's IT services, operations, and technological infrastructure through effective decision-making and resource delegation. Key responsibilities include developing, implementing, and managing major incident management programs, responding to reported incidents, analyzing root causes, conducting tests and simulations, and documenting incident details for future prevention and resolution. As an Assistant Vice President in this role, you will be expected to consult on complex issues, identify ways to mitigate risk, take ownership of risk management and control strengthening, collaborate with other areas of work, engage in complex data analysis, and communicate complex information effectively. Demonstrating the Barclays Values of Respect, Integrity, Service, Excellence, and Stewardship, as well as showcasing the Barclays Mindset of Empower, Challenge, and Drive, is essential for all colleagues. Join us at Barclays and contribute to our mission of delivering exceptional digital experiences and ensuring operational resilience in a dynamic and innovative environment.,
Posted 2 weeks ago
5.0 - 9.0 years
0 Lacs
pune, maharashtra
On-site
As an Operational Risk Framework Manager at Barclays, you will be integral in shaping the future of the Governance and Oversight team in India. Your key responsibilities will include developing policies, standards, and guidance in alignment with regulatory requirements, managing the annual refresh cycle for frameworks, policies, and standards, and conducting impact assessments to ensure timely implementation. You will also be responsible for contributing to key change initiatives, managing key stakeholders, maintaining framework components, and implementing control lineage processes. To excel in this role, you should have a good understanding of operational risk, regulatory requirements, and policy/standard experience. The ability to work autonomously, manage multiple projects concurrently, and communicate effectively at all levels within the organization are essential. Additionally, critical thinking, relationship-building skills, and a results-driven mindset will be key to success. Highly valued skills for this role may include banking awareness, decision-making, analytical thinking, and strong communication skills. Your performance may be evaluated based on critical skills such as risk and controls, change management, strategic thinking, and technical expertise. The location for this role is Noida, Mumbai, or Pune, India. In this role, your purpose will be to design, develop, and consult on the bank's internal controls framework and supporting policies and standards. Your responsibilities will include identifying and analyzing emerging risks, communicating the control framework's importance to stakeholders, supporting the development and implementation of internal controls, monitoring compliance, and fostering a culture of knowledge sharing and improvement in risk management. As a Vice President, you are expected to contribute to strategic planning, drive change, manage resources, and maintain policies and processes. Leadership expectations include demonstrating clear leadership behaviors, advising key stakeholders, managing risks, and contributing to achieving business goals. Overall, all colleagues at Barclays are expected to uphold the values of Respect, Integrity, Service, Excellence, and Stewardship, and demonstrate the Barclays Mindset of Empower, Challenge, and Drive in their day-to-day activities.,
Posted 2 weeks ago
5.0 - 9.0 years
0 Lacs
pune, maharashtra
On-site
Join us as an Assistant Vice President in the Investment Banking Finance team at Barclays, where you will spearhead the evolution of our digital landscape, driving innovation and excellence. You will harness cutting-edge technology to revolutionize our digital offerings, ensuring unparalleled customer experiences. To be successful in this role, you should have experience with: - Good financial acumen, accounting, and reporting skills. - Ability to understand and analyze financial information, including balance sheet and P&L. Basic knowledge of IFRS9 and Financial instruments is a must. - Good communication, attitude, and intent to learn. - Good excel skills and ability to handle large sets of data and quick learner of financial systems such as SAP, Hyperion, Alteryx, etc. Basic/ Essential Qualifications: A Finance or Accounting qualification/degree, CA qualification preferable but not compulsory. You may be assessed on key critical skills relevant for success in the role, such as risk and controls, change and transformation, business acumen, strategic thinking, digital and technology, as well as job-specific technical skills. This role is based out of Pune. Purpose of the role: To manage the financial operations of the organisation, ensuring the accuracy, integrity, and reliability of financial reporting. Accountabilities: - Management of the preparation and presentation of accurate and timely financial statements, and other accounting records in accordance with the relevant accounting standards, rules, and regulations. - Support in identification, assessment, and mitigation of financial risks, and report on these financial risks to senior colleagues. - Development and maintenance of a robust system of internal controls to safeguard assets, ensure that there is no fraudulent misreporting, and ensure the accuracy of financial data, including regular assessment of the effectiveness of internal controls addressing any weaknesses or gaps. - Development and implementation of up-to-date financial policies and procedures to ensure consistent and effective financial practices across the organisation. - Management of the selection, implementation, and maintenance of financial systems and software applications, including collaboration with IT colleagues to integrate financial systems with other enterprise systems. - Preparation and submission of statutory and regulatory reports to authorities, and provision of support to other departments in their preparation and review of regulatory reports. - Coordination with external auditors and regulatory authorities in support of audits and examinations. Assistant Vice President Expectations: - Consult on complex issues; providing advice to People Leaders to support the resolution of escalated issues. - Identify ways to mitigate risk and develop new policies/procedures in support of the control and governance agenda. - Take ownership for managing risk and strengthening controls in relation to the work done. - Perform work that is closely related to that of other areas, requiring an understanding of how areas coordinate and contribute to the achievement of the objectives of the organisation sub-function. - Collaborate with other areas of work for business-aligned support areas to keep up to speed with business activity and the business strategy. - Engage in complex analysis of data from multiple sources of information, internal and external sources such as procedures and practices to solve problems creatively and effectively. - Communicate complex information. "Complex" information could include sensitive information or information that is difficult to communicate because of its content or its audience. - Influence or convince stakeholders to achieve outcomes. All colleagues will be expected to demonstrate the Barclays Values of Respect, Integrity, Service, Excellence, and Stewardship our moral compass, helping us do what we believe is right. They will also be expected to demonstrate the Barclays Mindset to Empower, Challenge, and Drive the operating manual for how we behave.,
Posted 2 weeks ago
5.0 - 9.0 years
0 Lacs
chennai, tamil nadu
On-site
As an Assistant Vice President - Corporate Client Servicing Manager at our organization, you will be responsible for managing operations within a specific business area. Your primary duties will include maintaining processes, implementing risk management initiatives, and ensuring compliance with relevant regulators. Your role will play a crucial part in supporting the bank's operations and ensuring efficiency in processes. To excel in this role, you should have experience in the following key areas: - Identifying trends and opportunities for improvement by analyzing operational data and performance metrics. - Managing operations within a business area to drive efficient processes, risk management, and compliance initiatives. - Collaborating with internal and external stakeholders to align business operations with the bank's objectives and SLAs. - Providing guidance, coaching, and support to operational professionals to enhance delivery quality. - Developing and monitoring Key Performance Indicators (KPIs) to measure operational effectiveness and identify areas for improvement. - Ensuring compliance with regulatory requirements and internal policies related to customer experience. - Creating a supportive environment for colleagues to provide feedback and actively encouraging open communication. - Managing attrition rates by implementing retention initiatives in collaboration with the HR team. Desirable skillsets that would be beneficial for this role include: - Experience in dealing with stakeholders at all levels. - Excellent communication skills, both verbal and written. - People-centric mindset, problem-solving abilities, results orientation, and customer focus. - Awareness of digital and technology advancements. In this position, you will be based out of Chennai and will be expected to lead a team, contribute to policy development, and drive operational effectiveness. Your role will involve collaborating closely with other functions and business divisions to achieve the organization's objectives. Whether you are a People Leader with leadership responsibilities or an individual contributor, you will be expected to demonstrate leadership behaviours that create an environment for colleagues to thrive and deliver excellent results. Your role may involve advising on complex issues, mitigating risks, and developing new policies and procedures to support the organization's control and governance agenda. All colleagues, including yourself, are expected to uphold the Barclays Values of Respect, Integrity, Service, Excellence, and Stewardship, as well as embody the Barclays Mindset of Empower, Challenge, and Drive in all aspects of their work.,
Posted 2 weeks ago
2.0 - 6.0 years
0 Lacs
chennai, tamil nadu
On-site
Embark on a transformative journey as a Specialist Customer Care at Barclays, where you will play a pivotal role in shaping the future. Join us in our mission to safeguard our business and our customers from financial crime risks. To excel in this role, you need to have previous experience in a customer facing service environment, where you handled inbound and outbound phone calls effectively and efficiently. Your ability to determine appropriate and affordable solutions for customers regarding their personal financial situation, along with effective communication skills, will be crucial. You may be evaluated on essential skills such as risk and controls, change and transformation, business acumen, strategic thinking, digital and technology proficiency, as well as job-specific technical skills. This role is based in Chennai. **Purpose of the Role:** To deliver exceptional customer service while addressing more complex customer needs and requests. **Accountabilities:** - Provide customer service through various communication channels like chat, email, and phone. - Execute customer service requirements to resolve specific customer needs effectively and offer personalized solutions for each case. - Collaborate with teams across the bank to align customer care processes. - Identify areas for improvement in customer care processes, provide recommendations for change, and offer feedback and coaching to colleagues. - Develop and implement customer care procedures and controls to mitigate risks and ensure efficient operations. - Prepare and present reports and presentations on customer care performance to internal senior stakeholders. - Identify industry trends and best practices to enhance customer care efficiency. **Analyst Expectations:** - Provide specialist advice and support to stakeholders and customers. - Perform assigned activities in a timely and high-quality manner, impacting both the role and surrounding roles. - May have responsibility for specific processes within a team and lead and supervise a team. - Demonstrate a clear set of leadership behaviors for individuals with leadership responsibilities or manage own workload effectively for individual contributors. - Collaborate with closely related teams, check work of colleagues, and provide specialist advice and support. - Take ownership of managing risk and strengthening controls in work areas. - Continuously build an understanding of how all teams contribute to broader objectives and develop awareness of underlying principles in the work area. - Make judgements based on practice and previous experience, communicate effectively, and build relationships with stakeholders/customers. All colleagues are expected to demonstrate Barclays Values of Respect, Integrity, Service, Excellence, and Stewardship, as well as the Barclays Mindset to Empower, Challenge, and Drive.,
Posted 2 weeks ago
1.0 - 5.0 years
2 - 4 Lacs
Chennai
Work from Office
JOB DESCRIPTION: Develop visual concepts and graphics for event branding, including logos, stage backdrops, invites, banners, brochures, and merchandise. Design digital creatives for social media, emailers, and websites to promote events. Collaborate with event planners, production teams, and clients to understand design requirements and deliver creative solutions. Ensure brand consistency across all touchpoints. Adapt designs based on feedback and event-specific needs, often under tight deadlines. Coordinate with printers and vendors to ensure quality and timely delivery of materials. Stay updated with design trends, tools, and industry innovations.
Posted 2 weeks ago
5.0 - 8.0 years
10 - 14 Lacs
Kolkata, Mumbai, New Delhi
Work from Office
Actively seek new business opportunities and innovations which qualify as profitable avenues for the company to pursue. Be the single point of contact and work closely with our operator partners and ensure perfect alignment with their objectives. Engage with senior executives at our operator partners and present high-level strategic objectives and drive sign-offs Interface with our technical counterparts on the technical details for deployments and service rollouts. Pure hunting role where candidate has to look for new Telcos/opportunities in digital lifecycle products on revenue share model. Key Attributes sought Highly analytical and numbers-focused with the ability to sift through large amounts of data and identify potential issues and causes and quickly suggest and execute solutions. Very optimistic 'can-do' attitude with strong perseverance and determination no matter what obstacles are thrown your way. Hard working and energetic; its a startup culture and all employees are sizable shareholders, so we work hard, play hard and have fun doing it. Ability to make decisions and change direction at a whims notice in a very fast-paced work environment. Comfortable managing a firm financial target. Excellent inter-personal and communication skills written and oral; strong in-person presence with the ability to influence people in your desired direction
Posted 2 weeks ago
2.0 - 5.0 years
4 - 8 Lacs
Mumbai
Work from Office
Avisio media is looking for Social Media Manager to join our dynamic team and embark on a rewarding career journey Must be able to work with designers to get the creatives produced Execution and delivery of digital content across all social media channels Plans and execute a content strategy that is not only engaging but also in line with the brands' image and objective Develop social media strategy Provide data analysis and metric reporting for clients Proficiency in many social media platforms Fluency in Microsoft Office suite
Posted 2 weeks ago
0.0 - 4.0 years
2 - 4 Lacs
Kolkata
Work from Office
Doon Techno School is looking for Digital Marketing Executive to join our dynamic team and embark on a rewarding career journey Build, plan and implement the overall digital marketing strategy Manage the strategy Manage and train the rest of the team Stay up to date with the latest technology and best practices Manage all digital marketing channels Measure ROI and KPIs Prepare and manage a digital marketing budget Oversee all the company's social media accounts Manage and improve online content, considering SEO and Google Analytics Build an inbound marketing plan Forecast sales performance trends Motivate the digital marketing team to achieve goals Monitor competition and provide suggestions for improvement
Posted 2 weeks ago
2.0 - 7.0 years
6 - 10 Lacs
Hubli, Mangaluru, Mysuru
Work from Office
Job_Description":" We are looking for an experienced and passionate Primary Science Teacher to join our CBSE academic team. The teacher will be responsible for delivering Science and EVS (Environmental Studies) concepts in an interactive, inquiry-based, and age-appropriate manner for students of Grades 1 to 5 . The goal is to instill scientific curiosity and foundational knowledge while promoting a love for learning. Qualifications Requirements BachelorDegree in Science (B.Sc. General or with specialization). B.Ed. is mandatory. 2+ years of teaching experience at the Primary level (Grades 15) in a CBSE or equivalent school. Strong classroom management and communication skills. Familiarity with NEP 2020 , experiential learning, and digital teaching tools. Ability to design creative, hands-on Science activities for young learners. Fluent in English both spoken and written. Requirements Design and deliver engaging Science/EVS lessons aligned with the NCERT/CBSE curriculum for Grades 1 to 5. Use age-appropriate, activity-based learning methods to explain scientific concepts in a relatable and meaningful way. Conduct hands-on experiments , nature walks, and demonstrations to spark inquiry and exploration. Create and maintain lesson plans, teaching aids, and grade-specific worksheets and assessments. Track student progress through regular assessments, observation, and personalized feedback. Create a positive and inclusive classroom atmosphere that encourages questioning and creativity. Collaborate with fellow teachers to integrate Science with other subjects and co-curricular themes. Organize or support science exhibitions, environmental awareness projects, and school events . Maintain accurate records of student learning, portfolios, and progress reports. Communicate effectively with parents through PTMs and school platforms.
Posted 2 weeks ago
0.0 - 5.0 years
3 - 4 Lacs
Hyderabad
Work from Office
Urgent requirement For International Voice Process...! Contact HR Bhavani (6300144370) Email ID - rayasam.bhavani@marketstar.com Role: Account Strategist Experience : 0 to 6 years Facilities: Cab provided, Night Shift Allowance, Incentives Working days: 5 days working from office Skills: Excellent Verbal communication in English and convincing skills. Job Description: -Listen to the call effectively and comprehend the implicit & explicit ask of the customer. -Able to convince, provide short & long term solutions aligned to the customer's business goals. -Build rapport with the customer and maintain rational/neutral communication. -Handle objections and continue the conversation to a productive outcome. -Basic understanding of data/leads aligned for effective utilization of same and analyzing customer behavior to moderately change the sales pitch according to the requirement. -Leverage existing and new relationships with current accounts to grow revenue in strategic product areas. -Develop and execute a strategic plan for your book of business leveraging the client's various tools and processes for book segmentation and engagement. -Develop and maintain subject matter expertise on client's marketing solution offerings. -Be an expert at translating their marketing goals and objectives into actionable strategies on the client's marketing platform. -Provide updates to the management team on your pipeline and sales forecast objectives and key results. -Be proactive about solving problems and be ready to take on additional initiatives and responsibilities as they emerge. -International Voice LOB Experience including using of Dialers for OB Calls. -Exceptional written & verbal communication skills. Qualifications: -1-5 years of overall relevant experience (Sales process experience or International Voice Process). -Graduate in any field. -Sales knowledge on social media platform. -Skilled using Microsoft Office (Excel, Word and PowerPoint)or G Suite (Sheets, Docs and Slides). -Candidates should be flexible with rostered day offs and working in shifts. -Salesforce software working knowledge is good to have. Regards, Bhavani Rayasam 6300144370 Disclaimer: MarketStar is committed to ensuring integrity and transparency in our recruitment practices. We DO NOT charge any fees at any stage of the recruitment process. In case you receive any unsolicited requests for payments, please report to peoplesuccessoperations@marketstar.com immediately.
Posted 2 weeks ago
6.0 - 10.0 years
6 - 10 Lacs
Hyderabad
Work from Office
The SFA (Sales Force Automation) Manager for Emerging Markets plays a crucial role in driving sales efficiency, process automation, and technology adoption. Their responsibilities typically include: 1. Sales Force Automation (SFA) Strategy Implementation Develop and implement SFA tools tailored to the needs of emerging markets. Ensure alignment of SFA tools with the overall sales and business strategy. Optimize sales workflows and processes to enhance efficiency and effectiveness. Lead the integration of CRM and other digital tools to improve sales tracking. 2. Data Management Reporting Oversee data collection, accuracy, and integrity within SFA systems. Generate and analyze sales performance reports and dashboards. Provide insights based on data analytics to drive business decisions. Ensure compliance with data security and regulatory requirements. 3. Training Change Management Train sales teams on the proper use of SFA tools and best practices. Drive adoption of automation tools and address resistance to change. Develop training materials and conduct workshops/webinars for sales teams. Provide ongoing support and enhancements based on feedback. 4. Process Improvement Optimization Identify bottlenecks in sales operations and recommend process improvements. Work with cross-functional teams (IT, marketing, finance) to optimize automation tools. Implement AI and analytics-driven enhancements to improve forecasting and sales productivity. 5. Market-Specific Customization Adapt SFA solutions to the unique needs of emerging markets. Address challenges related to connectivity, infrastructure, and local regulations. Customize reporting and dashboards to reflect regional market trends and sales dynamics. 6. Vendor Stakeholder Management Collaborate with technology providers to enhance SFA capabilities. Work with sales leadership to understand evolving business requirements. Liaise with IT teams to ensure system integrations and security compliance. 7. Performance Monitoring Continuous Improvement Track KPIs such as adoption rates, sales conversion improvements, and ROI. Drive continuous enhancements to ensure that automation solutions remain relevant.
Posted 2 weeks ago
4.0 - 5.0 years
12 - 16 Lacs
Mumbai
Work from Office
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Posted 2 weeks ago
5.0 - 7.0 years
5 - 7 Lacs
Bengaluru, Karnataka, India
On-site
Requirement: 5-7 years of experience in organization change management or digital change Experienced in working on Digital/Business Transformation engagements preferable for Global clients Proficiency in change management frameworks and methodologies Experienced in developing and implementing comprehensive change management strategy and plans Experienced in working on different change levers like Change Impact Analysis (CIA), Stakeholder Management/Engagement, Communication, Training, Business Readiness, User Adoption, etc.
Posted 2 weeks ago
0.0 years
2 - 3 Lacs
Noida, New Delhi, Gurugram
Work from Office
Hiring for Leading ITES Company In Gurgaon for Customer Support Key Highlights: 1: Graduate Freshers 2: Candidate Must Not Have Any Exams in the Next 6 Months 3: 24x7 Shifts 4: 5 Days Working 5: Both Side Cabs 6: Excellent Communication Skills 7: Immediate Joiners Preferred A Customer Support Specialist, also known as a Customer Service Representative, is primarily responsible for handling customer inquiries, resolving issues, and ensuring a positive customer experience. They act as the first point of contact for customers, providing assistance and support via various channels like phone, email, or chat. Daily Walkin @ Outpace Consulting, C-29, Sec 2 Noida (Nearest Metro Noida Sec 15, Exit Gate 3) Landmark : Near Hotel Nirulas Walkin Time : 11 am to 3 Pm Ritika @ 8299619074, Qasim @ 8056419536, Neha @ 8789203027 Whatsapp Your CV @ 9721919721 Key Responsibilities: Responding to customer inquiries: Answering questions about products or services, providing information, and offering guidance. Resolving customer issues: Troubleshooting problems, addressing complaints, and finding solutions to customer concerns. Providing support: Helping customers navigate product features, troubleshoot technical difficulties, and make the most of their experience. Managing customer interactions: Maintaining a positive and professional attitude, actively listening to customer needs, and ensuring their satisfaction. Recording and reporting: Documenting customer interactions, tracking issues, and providing feedback to improve customer service processes.
Posted 2 weeks ago
0.0 - 1.0 years
3 - 3 Lacs
Noida, New Delhi, Gurugram
Work from Office
Hiring for Leading ITES Company In Noida/Gurgaon for Customer Support Key Highlights: 1: Graduate/UG fresher 2: Candidate Must Not Have Any Exams in the Next 6 Months 3: 24x7 Shifts 4: 5 Days Working 5: Both Side Cabs 6: Excellent Communication Skills 7: Immediate Joiners Preferred A Customer Support Specialist, also known as a Customer Service Representative, is primarily responsible for handling customer inquiries, resolving issues, and ensuring a positive customer experience. They act as the first point of contact for customers, providing assistance and support via various channels like phone, email, or chat. Daily Walkin @ Outpace Consulting, C-29, Sec 2 Noida (Nearest Metro Noida Sec 15, Exit Gate 3) Landmark : Near Hotel Nirulas Walkin Time : 11 am to 3 Pm Ritika @ 8299619074, Qasim @ 8056419536, Neha @ 8789203027 Whatsapp Your CV @ 9721919721 Key Responsibilities: Responding to customer inquiries: Answering questions about products or services, providing information, and offering guidance. Resolving customer issues: Troubleshooting problems, addressing complaints, and finding solutions to customer concerns. Providing support: Helping customers navigate product features, troubleshoot technical difficulties, and make the most of their experience. Managing customer interactions: Maintaining a positive and professional attitude, actively listening to customer needs, and ensuring their satisfaction. Recording and reporting: Documenting customer interactions, tracking issues, and providing feedback to improve customer service processes.
Posted 2 weeks ago
5.0 - 10.0 years
20 - 30 Lacs
Bengaluru
Work from Office
Lead Digital Product Owner: Group Company: TVS Motor Company Designation: Lead Digital Product Owner - D2C digitalproducts Office Location: Electronic City (Territory) Position description: About TVS TVS Motor Company is areputed two and three-wheeler manufacturer globally, championing progressthrough Sustainable Mobility with four state-of-the-art manufacturingfacilities in Hosur, Mysuru and Nalagarh in India and Karawang in Indonesia.Rooted in our 100-year legacy of Trust, Value, and Passion for Customers andExactness, we take pride in making internationally aspirational products of thehighest quality through innovative and sustainable processes. We are the onlytwo-wheeler company to have received the prestigious Deming Prize. Our productslead in their respective categories in the J.D. Power IQS and APEAL surveys. Wehave been ranked No. 1 Company in /the J.D. Power Customer Service SatisfactionSurvey for consecutive four years. Our group company Norton Motorcycles, basedin the United Kingdom, is one of the most emotive motorcycle brands in theworld. Our subsidiaries in the personal e-mobility space, Swiss E-MobilityGroup (SEMG) and EGO Movement have a leading position in the e-bike market inSwitzerland. TVS Motor Company endeavors to deliver the most superior customerexperience across 80 countries in which we operate. We arelooking for a highly skilled and motivated Lead Product Owner to join Digital & AI team in TVS Motors. In this role, you will be responsible for drivingthe successful development and delivery of our digital customer-facingproducts. You will play a pivotal role in both product strategy and projectmanagement, ensuring that our digital offerings help improve the funnelconversion and exceed customer expectations Responsibilities: Product Roadmap Management: Create and maintain a comprehensive product roadmap, outlining the strategic initiatives and feature developments. Prioritize and sequence product features based on customer needs, market trends, and business impact. Agile Project Management: Define project scope, goals, and deliverables in collaboration with cross-functional teams. Plan and execute projects in an Agile/Scrum environment, ensuring timely delivery and meeting quality standards. Monitor and control project timelines, budgets, and resources to achieve successful outcomes. User-Centric Approach: Conduct in-depth market research, customer interviews, and user testing to understand customer needs and pain points. Advocate for a user-centric approach throughout the product development lifecycle. Stakeholder Communication: Regularly communicate project status, risks, and achievements to key stakeholders across the organization. Facilitate effective communication and collaboration between different teams involved in the product development process. Product Performance and Analysis: Define key product metrics and establish methods for tracking and analysing product performance. Use data-driven insights to identify areas for improvement and drive iterative product enhancements. Completely own product operations working with cross functional teams to address customer issues within defined TAT Risk Management: Identify potential risks and challenges that may impact the success of the projects and develop mitigation plans. Design of Experiments: Effectively design experiments to improve overall funnel conversion by doing A/B testing and scale successful experiments Requirements: Bachelor's degree in Computer Science, Engineering, Business, or related field. MBA or other relevant postgraduate degree is a plus. 7+ years of experience in managing D2C digital assets Strong experience of Agile/Scrum development methodologies and project management best practices. Experience with product lifecycle management, from ideation to launch and post-launch support. Excellent communication, negotiation, and problem-solving skills. Ability to manage multiple projects and priorities simultaneously. Familiarity with the 2-wheeler industry and digital trends is advantageous. Top of Form
Posted 2 weeks ago
8.0 - 12.0 years
0 Lacs
pune, maharashtra
On-site
As the Vice President Finance Transformation, you will play a crucial role in turning our vision into reality by executing specific initiatives as part of the broader Transformation program, with a primary focus on the strategic sub-ledger and allied initiatives. You will be aligned to a specific Finance Transaction Cycle, where you will be actively involved in transformation activities such as planning, execution, process assessment and mapping, communications, analysis, and designing and executing future state operating model/process. To excel in this role, you must possess a proven ability to work under pressure and prioritize effectively to meet tight deadlines. You should have demonstrated experience in running operations functions and leading large transformation programs within Risk, Finance, or Treasury domains. An excellent understanding of front to back system architecture and end-to-end processes and controls within Product Control / Barclays is essential. You should be adept at adapting to an evolving operating model and actively contributing to its development. Being a strong team player while also having the ability to work independently when necessary is crucial for success in this role. Additionally, you should have the ability to steer solutions, build processes based on a strong understanding of the existing infrastructure, and be skilled in using data analysis and presentation software tools. Your experience should include a good understanding of Product Control / Financial Control or Finance-related processes, as well as exposure to project management disciplines and techniques throughout the full project lifecycle. Some of the additional skills that would be advantageous for this role include academic and professional qualifications such as CA / CFA / Master in Finance/ Financial Engineering, experience in product control line management roles in financial institutions, consulting, or technology companies, and proven ability to network and build rapport with key stakeholders quickly. Your key responsibilities will involve developing business capabilities for Finance through various stages of functional design, data analysis, end-to-end process and controls, delivery, and functional testing. You will be expected to contribute to setting strategy, driving requirements, and making recommendations for change, as well as managing resources, budgets, and policies. If the role includes leadership responsibilities, you are expected to demonstrate a clear set of leadership behaviors to create an environment for colleagues to thrive and deliver consistently excellent results. Overall, you will be an integral part of the transformation journey, working closely with key stakeholders to manage risks, strengthen controls, contribute to achieving business goals, and create innovative solutions based on thorough analysis and research. Your ability to collaborate effectively with internal and external stakeholders, while upholding the Barclays Values of Respect, Integrity, Service, Excellence, and Stewardship, and embodying the Barclays Mindset of Empower, Challenge, and Drive, will be essential for success in this role.,
Posted 2 weeks ago
5.0 - 10.0 years
2 - 5 Lacs
Hyderabad
Remote
Job description We have a vacancy with below details, Role : Marketing technology audience analyst Designations: AVP Experience -5-10 Notice Period : Immediate to 90 days Work Mode : WFH(Remote) Shift : 2-11Pm Working Days : 5 days Mandatory Skills : Digital Marketing, Digital, Digital campaign,B2B ,B2C,Digital Platform Tools any 3( CDP, DMP, DV360, Google Analytics, Adobe Analytics, Neustar, LiveRamp, Dynamic Yield, Optimizely, Adobe Audience Manager, Salesforce,), analytic programming languages including Python, SQL, Java, SAS (any 2 tools) Required Skills/Knowledge: Bachelor's Degree with 5+ years of experience with mining and analyzing digital audience performance, or, in lieu of a degree, minimum of 7+ years of experience with mining and analyzing digital audience performance in financial domain 5+ years experience working in enterprise-level data sciences, analytics and/or customer intelligence, including: 3+ years of professional digital marketing experience, working directly within Digital Platforms (ex. CDP, DMP, DV360, Google Analytics, Adobe Analytics, Neustar, LiveRamp, Dynamic Yield, Optimizely, Adobe Audience Manager, Salesforce, etc) Desired Characteristics: Proven experience executing analyses with massive data sets, complex data structures and multi-variate campaign strategies. Expert proficiency with leading-edge data mining techniques with analytic programming languages including Python, SQL, Java, SAS and others Leadership experience working with cross-functional partners (i.e., Media, Client Marketing, IT, Enterprise Operations) to deliver against mutual goals and ensure alignment of priorities and requirements. Working knowledge of analytic platforms and tools such as Hadoop, R, Hive as well as BI tools such as Tableau Operational understanding in areas such as probability and statistics; familiarity with machine learning and artificial intelligence a plus. Experience with compiling and analyzing data from paid media and digital marketing campaigns to report out actionable results Ability to provide wing-to-wing analytic activities data aggregation, analysis preparation, data interpretation and presenting strategic recommendations to client/product teams Expert proficiency with leading-edge data mining techniques and analytic platforms (including but not limited to Python and R) to feed a strong data management foundation Creative thinker with successful history of synthesizing insights to inform business decisions and lead strategic discussions; providing innovative thought leadership and developing actionable outcomes with tangible results Highly motivated, assertive self-starter with the ability to work autonomously or as a strong team participant Experience in Agile methodologies and processes a plus Experience with consumer financial services organizations, preferably with exposure to credit card marketing or retail marketing, consumer protection, privacy and related laws and policies. . Eligibility Criteria: Bachelor's Degree with 5+ years of experience with mining and analyzing digital audience performance, or, in lieu of a degree, minimum of 7+ years of experience with mining and analyzing digital audience performance in financial domain
Posted 2 weeks ago
5.0 - 10.0 years
15 - 25 Lacs
Bengaluru
Work from Office
Description: Candescent (Project Code to be created) Requirements: Qualifications • Bachelor’s degree, computer science degree or equivalent, proven work experience • 10+ years of experience in the finance industry, preferably providing large/enterprise digital, online, or mobile banking applications to consumers and/or small businesses • Ability to thoroughly understand complex business and technical issues • Must have relevant experience working through the definition, design, and release cycle of delivering product software to market • Experience with the entire SDLC using Agile/Scrum methodologies • Experience with industry standards such as PCI, WCAG, FFIEC • Strong leadership, project management, time management, and problem-solving skills • Excellent written and verbal communication skills • Deep understanding of business and user needs to translate them into prioritized user stories and deliver valuable functionality • Ability to prioritize based on business value, user impact, and technical feasibility Job Responsibilities: PRODUCT OWNER Product Owners are focused on delivering product outcomes and functionality that meets the needs of the customers / users, translating product vision and insights into prioritized user features and user stories that are developed by their product team of 6-10 people • Work with clients and product managers to identify and prioritize the requirements for enhancements to the Banking Platform • Work with the Product Advisory Council, participating in user group discussions as well as presenting for consideration new strategic and tactical functionality • Participate in release planning, product roadmap maintenance, and backlog grooming for assigned strategic Banking Services Key Areas of Responsibility • Lead the effort to detail the specific functions, integration requirements, user experience, and deployment of the solution set to the company and to the market. • Define, develop, shape, and refine user stories, problem statements, and acceptance criteria as part of the preparation of work for efficient and effective consumption by the development team • Work in collaboration with the broader product organization to ensure complete integration between all Digital Banking Technology products. • Work in collaboration with the development organization to ensure the delivered product meets the specified requirements and is delivered on time and within budget • Drive understanding of work to be completed by the development team to support effective sequencing and incremental delivery with each sprint cycle • Collaborate and participate in scrum ceremonies like sprint planning sessions, sprint reviews, retrospectives, daily stand-ups, and work item demos • Maintain the functional quality of the work being delivered by setting and evaluating expectations and acceptance criteria. • Present and train internal customers on new services/features offered within new release versions of the platform • Prepare explanatory documentation for customers for both existing and new platform functionality • Document business requirements per the company’s software development tools and methodology Product P&L and Pricing • Drives product profitability and performance with Product Manager, managing short and long-term outcomes of the product team including connection to product roadmap and objectives Product Strategy, Vision, and Planning • Gathers customer / user needs and market research to help inform the product vision and strategy developed by the Product Manager • Utilizes product vision and research to define product features and prioritize the team’s backlog Customer Experience Research, Insights, and Execution • Demonstrates deep understanding of customer / user through research and insights development (e.g., personas, journeys, product chartering) Product Design and Development • Participates in PI planning to prioritize the product roadmap, which informs the team backlogs • Writes and prioritizes user stories in the product backlog with the team, focusing on user and business needs and technical requirements to achieve the identified objectives • Refines product backlog based on reprioritization and analysis of impact vs. effort • Defines acceptance criteria and validates features & user stories meet quality standards for users • Drives product development with the cross-functional team and actively engages stakeholders (e.g., PM, other POs, functions) where needed to manage issues / dependencies What We Offer: Exciting Projects: We focus on industries like High-Tech, communication, media, healthcare, retail and telecom. Our customer list is full of fantastic global brands and leaders who love what we build for them. Collaborative Environment: You Can expand your skills by collaborating with a diverse team of highly talented people in an open, laidback environment — or even abroad in one of our global centers or client facilities! Work-Life Balance: GlobalLogic prioritizes work-life balance, which is why we offer flexible work schedules, opportunities to work from home, and paid time off and holidays. Professional Development: Our dedicated Learning & Development team regularly organizes Communication skills training(GL Vantage, Toast Master),Stress Management program, professional certifications, and technical and soft skill trainings. Excellent Benefits: We provide our employees with competitive salaries, family medical insurance, Group Term Life Insurance, Group Personal Accident Insurance , NPS(National Pension Scheme ), Periodic health awareness program, extended maternity leave, annual performance bonuses, and referral bonuses. Fun Perks: We want you to love where you work, which is why we host sports events, cultural activities, offer food on subsidies rates, Corporate parties. Our vibrant offices also include dedicated GL Zones, rooftop decks and GL Club where you can drink coffee or tea with your colleagues over a game of table and offer discounts for popular stores and restaurants!
Posted 2 weeks ago
0.0 - 2.0 years
1 - 3 Lacs
Ahmedabad
Work from Office
Avid Brio - an eCommerce Service Agency is looking for SEO Executive/Digital marketing Executive to join our dynamic team and embark on a rewarding career journey Conducting on-site and off-site analysis of web SEO competition. Using google analytics to conduct performance reports regularly. Creating high-quality SEO content. Assisting with blog content. Leading keyword research and optimization of content. Keeping up-to-date with developments in SE
Posted 2 weeks ago
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