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Digital Expert Talent21

10.0 - 20.0 years

15 - 30 Lacs

hyderabad, chennai, bengaluru

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Role & responsibilities Lead digital transformation initiatives across consumer and enterprise business units, including B2C, B2B, and wholesale segments. • Drive the development and continuous improvement of digital channels (web, mobile app, self-service portals, e-care platforms). • Collaborate with product, marketing, IT, and network teams to ensure digitally integrated service offerings (e.g., bundled services, OTT, 5G). • Analyze customer behavior, service usage, and digital KPIs to optimize the digital customer journey and reduce churn. • Support the implementation of AI-driven tools (e.g., chatbots, recommendation engines, predictive analytics) for customer service and personalizatio...

Posted 1 month ago

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