Assistant Technical Engineer Ozone Overseas

3.0 - 7.0 years

4 - 6 Lacs

mumbai, bengaluru

Work from Office

New Product Training: Conduct at least 4 training sessions per quarter, ensuring a minimum attendance rate of 90%. Develop and distribute comprehensive training materials within 1 week of the training session. Achieve a minimum feedback score of 80% from participants on the effectiveness of the training. Existing Product Issues and Dealer/Distributor Support: Resolve at least 90% of reported issues with existing products within 48 hours. Maintain a response time of less than 2 hours for dealer and distributor queries. Achieve a minimum satisfaction rating of 85% from dealers and distributors based on quarterly surveys. Participation in Techno-Commercial Sales: Contribute to at least 5 technical proposals per quarter, ensuring a minimum acceptance rate of 70%. Participate in at least 3 sales meetings per month, providing detailed technical insights. Achieve a minimum feedback score of 80% from the sales team on the quality of technical support provided. Sales Support for Projects and Space Requirements: Successfully place products in at least 80% of assigned projects within the stipulated time frame. Ensure compliance with safety and regulatory standards in 100% of project installations. Achieve a minimum feedback score of 80% from project managers on the effectiveness of support provided. Technical Support to In-House and Third-Party Service Teams: Provide timely technical support, ensuring a response time of less than 2 hours for urgent issues. Maintain a database of common issues and solutions, updating it at least once a month. Achieve a minimum feedback score of 80% from service teams on the quality of technical guidance provided. Qualifications: Education: Bachelors degree in Electronics, Electrical Engineering, or a related field. Experience: Minimum of 3 years of experience in a technical role, preferably in the installation and maintenance of digital door locks and safe systems. Skills: Strong technical knowledge of digital door locks and safe systems. Excellent problem-solving and troubleshooting skills. Proficiency in using diagnostic tools and equipment. Effective communication and customer service skills. Ability to work under pressure and meet deadlines. Do apply on - https://hr-1.in/6e0d41 Drop CV on WhatsApp - 8920160617

Posted 6 days ago

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