10 Digital Delivery Jobs

Responsibilities Project Execution: Assist in optimizing all elements of the finance organization, including finance assessment, target operating model definition, business process improvement, enterprise transformation, and finance technology enablement and deployment. Finance Function Expertise: Demonstrate a fundamental understanding of finance and accounting functions and the people, processes, and technology components that support them, such as Procure to Pay, Order to Cash, Source to Report, Acquire to Retire, and Forecasting & Planning. Digital Delivery: Leverage digital skillsets e.g., experience with visualization tools like PowerBI and Tableau, as well as automation technologies such as Alteryx, to continue modernizing our service delivery model within Management Consulting through the digitization of our service offerings. Quality Delivery: Deliver high-quality work within expected timeframes, scope, budgets, and client expectations. Project Oversight and Management: Oversee and drive projects to completion by identifying opportunities and solutions to client challenges, monitoring progress, managing risk, and keeping stakeholders informed about key milestones, engagement progress, and outcomes, while also assisting with the preparation and communication of project financials to firm leadership. Business Development: Actively support in internal and external business development activities and networking. Cross-Selling: Understand firm capabilities across lines of business to identify cross-selling opportunities. Industry Research: Identify industry focus areas, assist with industry research, and support prospect and existing client targeting activities. Service Development: Assist in developing new service offerings, innovative solutions, and deliverables for the rapidly changing finance environment and market. Mentorship: Effectively manage, coach, and develop junior resources and peers by providing timely and actionable feedback, as well as recruitment and retention efforts. Communication: Communicate effectively both internally and externally with client employees, C-suite executives, and/or private equity partners to develop and foster client relationships. Qualifications Chartered Accountancy / Cost & Management Accountancy / MBA from a Top Tier Institution with a minimum of 6 years of experience working in a Big 4 or large organization. Ability to demonstrate knowledge in advising Finance organizations on the above business processes. Experience in at least one of the following focus areas: Finance Transformation Business Process Improvement Shared Services Technology Enablement Excellent critical thinking skills and ability to solve complex business problems through fact gathering, business process mapping, and data analysis. Ability to work in a fast-paced, ever-evolving work environment and deal effectively with ambiguity. Must be a team player; demonstrate attention to detail and problem-solving skills; able to effectively work independently and in a team environment. Excellent verbal and written communication, project management, and organizational skills. Proficiency in MS Word, MS PowerPoint, MS Project, MS Visio, MS Teams, MS Outlook, OneDrive, LucidCharts, Smartsheet. Working knowledge of any visualization tools like Power BI, Tableau, and automation technologies such as Alteryx would be an added advantage. Good to have exposure to one of the following technologies: ERPs / financial systems such as NetSuite, D365, Workday, Sage Intacct, Blackline, Workiva, Adaptive, Kyriba and other similar systems etc. Ability to travel to the US for short term project meetings/workshops.

We are seeking a Senior Manager Customer Success & Presales to lead our customer success initiatives and presales activities for key enterprise broadcast accounts in the Western region of India, based out of Mumbai. This role demands a strong technical background in broadcast IT, an analytical mindset, and a proactive approach to managing customer satisfaction, technical escalations, and solution-oriented presales engagements. The ideal candidate will have a deep understanding of broadcast and post-production workflows, the ability to manage teams, and a passion for enabling customer success through reliable technology deployment and support. Key Responsibilities: Customer Success & Account Management Own and maintain high levels of customer satisfaction across key enterprise accounts in the Western region. Serve as the primary escalation point for critical issues, lead resolution efforts with internal teams and OEM partners. Proactively track support cases, SLAs, and Root Cause Analyses (RCAs), ensure timely closures and communication. Maintain detailed and updated system configuration and support contract records across all customer accounts. Foster strong relationships with customer stakeholders, including technical heads and senior management. Team Leadership & Operational Oversight Lead the regional customer support team with a focus on discipline, accountability, and high-performance culture. Coordinate daily operations, ensuring prompt resolution of issues and effective team collaboration. Support cross-regional team efforts, especially during crisis situations or high-priority escalations. Provide hands-on technical leadership during critical issues, including on-site support if required. Presales & Technical Consultation Collaborate with the sales team to support presales activities by delivering technical presentations and solution briefings. Engage with clients to understand their workflows, challenges, and requirements, and propose optimal media solutions. Review and contribute to Scope of Work (SOW), Bill of Materials (BOM), and solution architecture documentation. Participate in solution design, installations, configurations, and project handovers. Process Improvement & Learning Drive continual learning within the team and stay updated on emerging technologies in broadcast and digital media. Recommend tools, workflows, or processes to improve customer experience and operational efficiency. Monitor and manage warranty/support renewals and proactively follow up on new and existing contracts. Desired Skills & Qualifications: Educational Background: Bachelor&aposs degree in Electronics , Electronics & Telecommunications , Computer Science , or equivalent. Relevant industry experience may be considered in lieu of formal education. Experience: Minimum 10 years in broadcast IT technical support, project execution, or customer success in the media tech domain, with proven managerial experience. Technical Proficiency: Strong knowledge of broadcast and post-production environments : Collaborative newsroom workflows, SAN/NAS storage, RAID technologies, products & solutions for video editing, audio dubbing, QC, graphics, playout, automation, MAM, and digital delivery. Understanding AV standards, codecs, resolutions, formats, and streaming protocols. Good grasp of IT & Network fundamentals: topology, video/audio signal flow, video compression, and transmission. Certifications (Preferred but not mandatory): Cloud Computing, Virtualization, Networking, IT Security, Linux Administration, MS SQL, Remote Production, or basic software development. Soft Skills: Excellent verbal and written communication in English; knowledge of at least one local Indian language preferred. Strong interpersonal skills, problem-solving mindset, and ability to engage with Leadership members and OEMs. Must be self-motivated, independent, and committed to customer success. Show more Show less

You have more than 10 years of experience in software development, technical project management, digital delivery, or technology consulting. Additionally, you possess at least 2 years of experience working with Telco clients and have a strong understanding of OSS business knowledge. Your expertise includes hands-on experience in ITIL, TMF Business Framework (eTOM), TMF Application Framework (TAM), and TMF Information Framework (SID). Your specialization lies in SDN, NFV, VNF, MANO, SD-WAN, Telecom OSS CRM, Service Fulfilment, Service Orchestration & Activation, Inventory, Service Assurance, and Billing. You are well-versed in telecom products such as SD-WAN, iWAN, MPLS, Internet VPN, Broadband, and Mobility. As an OSS Solution Designer, you serve as the primary customer interface, bridging the offshore team with the customer to meet and exceed customer expectations. You excel in capturing business requirements, analyzing, solutioning, and supporting the bidding process in RFI/RFP. You also provide technical sales support throughout the bidding lifecycle, including documentation, estimation, and presentations. Your role involves performing as a Business Analyst and Lead Solution Designer, taking ownership of projects and aligning them with core business objectives. You are a skilled strategist who can translate strategic plans into actionable solutions, benchmarking performance against key operational goals. With exceptional organizational skills, you ensure critical business requirements are met on time. As a proactive team builder, you excel in strategic planning, problem-solving, turnaround management, and innovative process improvement. You possess strong communication skills and operational experience as a Service Solution Designer, adept at capturing requirements, analyzing, and preparing end-to-end solutions for various business cases/use cases. You can translate business requirements into technical solutions in collaboration with other designers, producing High-Level Designs (HLD) with an end-to-end view and interface changes to meet all business expectations. Additionally, you handle work estimation, costing, test planning, and delivery planning, defining Product Model (using TMF-SID) and Process Model (using BPMN). Your expertise extends to Network Service Modelling (using YANG) and VNF Template (using TOSCA), E2E Solution Designing on OSS systems and interfaces (API Specification), and guiding the team in the development process. You have the ability to manage multiple projects simultaneously and have a proven track record of designing and implementing OSS solutions in the telecommunications industry. Your strong knowledge of telecommunications protocols, standards, and technologies, along with proficiency in programming languages commonly used in OSS development, sets you apart. You are familiar with network management systems and protocols, and your excellent communication and collaboration skills enable you to thrive in this dynamic role. A Bachelor's or higher degree in a relevant field (e.g., Telecommunications, Computer Science, Electrical Engineering) underlines your qualifications for this position.,

As the Digital Delivery Lead/BIM Lead at Jacobs, you will be the key point of contact for all Building Information Modeling (BIM) related matters. Your role will require a deep understanding of both local and international BIM standards and requirements. Collaborating with valued clients, you will play a crucial role in facilitating their digital transformation journeys, contributing to strategic bids, and establishing yourself as a prominent leader in the Digital Delivery domain in India. Your strategic leadership will drive Digital Delivery initiatives within India, setting an example by defining and implementing digital delivery processes on projects. Your responsibilities will include leading the development and execution of BIM strategies, ensuring alignment with project goals and industry standards. You will oversee the implementation of BIM processes, model methodology, coordination, and quality assurance/quality control. Acting as the primary technical lead for digital delivery and BIM workflows, you will provide guidance to project teams on tools such as Revit, Civil 3D, AutoCAD, Navisworks, and Revizto. Additionally, you will support project teams through design phases, assist with digital delivery scope, schedule, and budget, and drive the adoption of digital twin models to enhance project lifecycle management and operational efficiency. In terms of Data Management, Collaboration & Coordination, you will foster a collaborative environment by promoting the use of Common Data Environments (CDE) like ProjectWise & ACC/BIM 360 for seamless information sharing. Working closely with various stakeholders, you will ensure BIM models meet project requirements, facilitate clash detection, coordination, and resolution, and utilize tools like Power BI to create dashboards and reports for project stakeholders. To excel in this role, you should have a Masters/Bachelors degree in Architecture, Engineering, Construction Management, or a related field, along with 10 to 15 years of relevant experience in BIM, digital delivery, or a related field. Demonstrated experience in leading BIM implementation on large-scale, complex projects will be highly beneficial. Additionally, having advanced certifications in BIM (e.g., Autodesk Certified Professional, ISO 19650 certification) is desirable. At Jacobs, we believe in the power of collaboration and value in-person interactions for our culture and client delivery. Our hybrid working policy empowers employees to split their work week between Jacobs offices/projects and remote locations, enabling them to deliver their best work.,

Job Summary: The Delivery Head is a senior leadership role responsible for overseeing the successful delivery of services to key clients. This position ensures that projects and engagements are delivered on time, within scope, and in line with client expectations. The role combines leadership, strategic thinking, and operational expertise to manage client relationships, lead delivery teams, and drive operational excellence across multiple accounts. The Delivery Head acts as the key point of contact for our strategic clients, ensuring highquality service and fostering long-term partnerships. Key Responsibilities: Client Relationship Management: Serve as the senior client liaison and strategic partner, ensuring alignment between client objectives and the company's delivery capabilities. Build and maintain strong relationships with key stakeholders within the client organization, providing regular updates and proactively addressing client concerns. Delivery Oversight: Lead, oversee, and manage the delivery of services across multiple client accounts, ensuring that timelines, quality standards, and budgetary constraints are met. Work closely with project managers, delivery teams, and functional leaders to ensure smooth execution of client projects. Monitor and manage project progress, resolving issues as they arise, and ensuring continuous improvement in delivery processes. Team Leadership & Development: Manage and mentor a team of delivery managers, Program managers, project managers, and technical experts, ensuring they have the resources, support, and training they need to succeed. Foster a collaborative environment focused on high performance, innovation, and client-centric solutions. Strategic Planning & Execution: Develop and execute delivery strategies that align with client business goals and organizational objectives. Identify opportunities for upsell, cross-sell, and expansion of service offerings within the client portfolio. Lead the preparation and execution of delivery plans, resource allocation, and capacity planning to ensure efficient service delivery. Financial & Resource Management: Manage account financials, including budgeting, forecasting, and tracking profitability across the client portfolio. Ensure optimal allocation of resources to meet client needs and maximize the profitability of engagements. Continuous Improvement & Innovation: Drive a culture of continuous improvement by identifying process inefficiencies, introducing best practices, and implementing new tools or technologies. Ensure that delivery teams are equipped with up-to-date knowledge, methodologies, and resources. Risk & Issue Management: Identify potential risks related to project delivery and proactively implement mitigation strategies. Address and resolve escalated client issues, ensuring timely resolution and client satisfaction. Performance Metrics & Reporting: Establish and track key performance indicators (KPIs) to measure the success of delivery initiatives. Provide regular reporting to senior leadership and clients on project status, milestones, risks, and financial performance. Qualifications: Education: Bachelor's degree in Business Management, Engineering, Computer Science, or a related field. An MBA or relevant advanced degree is a plus. Experience: 15+ years of experience in client delivery or project management roles, with at least 10 years in a leadership position. Proven experience in managing large, complex client accounts (>200 team members) Strong background in managing cross-functional teams and delivering services within scope, budget, and timelines. Skills & Competencies: Strong leadership and team management skills, with the ability to inspire and guide teams toward successful project outcomes. Excellent communication, negotiation, and interpersonal skills, with the ability to engage and influence senior client stakeholders. In-depth knowledge of project management methodologies (e.g., Agile, Waterfall, Hybrid). Strong financial acumen, including budget management and resource planning. Problem-solving abilities and a proactive approach to risk and issue management. Ability to thrive in a fast-paced, dynamic environment with multiple priorities and deadlines. Proficient in Agile ways of working and a deep understanding of its implementation in project delivery Good understanding of both Development and support programs and having experience in leading both types of engagements Key Attributes: Strategic thinker with a client-centric approach. Excellent problem-solving and conflict resolution skills. Strong business acumen and understanding of industry trends and challenges. Ability to adapt quickly to changes in client needs and project scope. Demonstrates a high level of emotional intelligence in managing client relationships and leading teams. Benefits: Competitive salary and performance-based incentives. Health insurance. Opportunities for career growth and professional development. Tax saving flexi benefits. This role requires a dynamic leader who can balance operational excellence with strategic thinking, while maintaining the highest standards of client satisfaction and delivery. If you have a passion for driving client success and delivering high-quality solutions, we encourage you to apply selected. Recuriter Details: Name: Krishna Kumar Email ID: krishna.kumar2@photon.com Phone Number: 9176475079

The role of a customer service team leader is to lead the frontline customer service representatives who manage customer interactions across an omni-channel operation including Voice, Email, Chat, Chatbot & Social channels of support in the Americas. You are responsible for ensuring effective team management, focusing on performance management, consistency of operations, constantly looking for opportunities to improve customer experience, and maintaining positive relationships with internal and external business partners. It is critical for you to have a keen eye for detail and drive continuous improvement using actionable insights from day-to-day operations. Your key accountabilities include leading the team to ensure safe and silent run for the team's processes, managing deadlines to ensure highest quality activities that affect customer relationships, conducting regular performance discussions and career development plans with direct reports, prioritizing monthly team meetings, developing skills and knowledge of team members, providing escalation for any team issues, monitoring Key Performance Indicators aligned to Service Level Agreements, collaborating with other team leaders, adhering to EMS/QMS Systems tasks, serving as a single point of accountability for projects or change requests, maintaining relationships with key collaborators and service providers, developing and controlling processes and procedures to company standards, collaborating with business partners to support new business or supply disruption, delivering cost-effective accounting and control to customers, and aligning team members with HSSE policies and procedures. In addition, you are expected to constantly scan for improvement opportunities, collaborate at a high pace while managing risks, promote Agile methodology, think Digital Delivery first, build capability within teams, and demonstrate BP's values and behaviors. The crucial experience required for this role includes a Bachelor's degree or equivalent with 10+ years of experience in the Customer Service industry, 6-8 years of people management experience in Customer Service, experience in managing omnichannel operations, coaching and leading high performing teams, and effective communication skills. Key competencies for this role include strategic orientation, global awareness, general leadership and decision-making skills, change management experience, understanding of customer needs and behaviors, building effective relationships, cross-functional mindset, people management and development experience, and identifying and implementing continuous improvement opportunities. Desirable criteria include proficiency in Microsoft Office, experience in Genesys/Avaya/Nortel telephony & email workflows, managing chatbot & social media operations, using technical tools, interpreting systems and integration, analytical skills to review metrics and drive performance, financial accounting skills, and maintaining sound relationships with collaborators and service providers. The role provides reasonable accommodation for individuals with disabilities to participate in the job application or interview process, perform crucial job functions, and receive other benefits and privileges of employment. Negligible travel is expected, and relocation assistance within the country is available. The position is a hybrid of office and remote working.,

Seeking profiles expert in process digitization/optimization.Strong understanding of business partnering,technology systems, processes & digital product development. Ability to translate complex technical concepts into clear, non-technical language.

The Manager Digital Delivery will lead the development and enhancement of world-class health, wellness, and insurance platforms, focusing on client and advisor journeys. The role requires collaboration with SMEs, internal/external stakeholders, and senior leadership to create innovative solutions addressing key business challenges. It involves digitizing back-end operations and developing front-end mobile/web applications to drive competitive advantage and deliver personalized products and experiences. Key Responsibilities: Oversee end-to-end conceptualization, design, development, and delivery of digital products and platforms across multiple geographies. Drive the entire delivery process, including research, benchmarking, contracting, budgeting, business case approval, legal/compliance/risk management, partnerships, stakeholder management, user story creation, platform/app development, UAT, data analytics, documentation, go-to-market strategy, and project KPI achievement. Ensure Agile methodologies are implemented throughout the project lifecycle. Serve as a business advisor to technical teams during platform creation. Collaborate with engineering teams on platform design and architecture. Work cross-functionally with internal/external stakeholders, legal, compliance, risk teams, developers, and designers to execute the product roadmap. Prioritize product features based on business needs and constraints. Standardize and modularize processes to enable rapid go-live and expansion to new geographies/products. Assess market potential and introduce innovations aligned with business needs. Represent the organization in regional and global forums, contributing to the innovation agenda. Promote digital adoption internally and externally. Oversee technology evaluations and selections. Maintain error logs, diagnose issues, and set up monitoring protocols. Track platform analytics, monitor KPIs, and report success metrics. Anticipate and manage risks affecting project KPIs, scope, budget, or timelines. Job Requirements: Comfortable working with globally distributed teams. Proven experience managing B2C mobile and web applications. Strong knowledge of API structures, mobile/web app development, SQL, cloud technologies (e.g., Azure or AWS), full-stack technologies (e.g., Java with Angular/React), and BI tools (e.g., Power BI or Tableau). Proficient in creating wireframes, prototypes, data flow diagrams, and workflows. Agile mindset with a strong execution bias. Skilled in JIRA, Confluence, or other product management tools. Capable of drawing insights and communicating effectively with both technical and non-technical teams. Leadership skills to guide project teams and the business community. Ability to innovate and modernize traditional back-office processes. Strong written and verbal communication skills. Detail-oriented with strong analytical and conceptual abilities. Ability to balance short-term needs with long-term strategic goals. Trustworthy, adaptable, and capable of working in a dynamic, open culture. Exceptional interpersonal skills, including teamwork, facilitation, and negotiation. Soft Skills: Innovative mindset Strong problem-solving abilities Strategic thinking Leadership and team management Excellent communication Agile Project Management Essential for leading digital delivery using Agile methodologies. Experience with B2C Mobile and Web Applications Core to the role's focus on front-end development and user journeys. Cloud Technologies (Azure or AWS) Critical for building scalable digital platforms. Qualification Bachelors degree in Computer Science, Information Technology, Engineering, or a related field. A Masters degree (MBA or related)

Lead technical delivery teams for digital subsurface and surface platforms. Manage Agile delivery, resource planning, and technical mentoring. Ensure alignment with business strategy and drive digitization of workflows. Required Candidate profile IT leader with 5–10 years' experience in oil & gas digital platforms. Strong in Azure-based visualization, agile delivery, solution architecture, and mentoring junior engineers.

Role & responsibilities About the Role: We are seeking an experienced Business Analyst (BA) with a strong background in Digital and Mobile delivery to join our dynamic team. The ideal candidate will have hands-on experience in delivering complex digital initiatives, ideally within the financial services sector , and a strong understanding of mobile platforms, customer experience, and agile delivery models . Key Responsibilities: Work closely with product owners, business stakeholders, and delivery teams to capture, document, and validate business requirements for digital/mobile initiatives. Translate high-level business needs into detailed functional and non-functional requirements , user stories, and acceptance criteria. Support digital transformation initiatives , ensuring alignment with business strategy, compliance, and customer experience goals. Collaborate with UX/UI designers, developers, testers, and other BAs to ensure smooth and efficient delivery. Participate in backlog grooming, sprint planning, and sprint reviews in agile environments. Conduct impact analysis for changes to processes, systems, and workflows. Facilitate workshops, interviews, and discussions to gather insights and drive consensus. Monitor delivery progress, identify risks, and work with teams to mitigate issues. Ensure deliverables meet quality standards and adhere to HSBC guidelines and regulatory requirements. Skills & Experience Required: Proven experience as a Business Analyst in digital/mobile delivery projects . Strong understanding of mobile applications, web platforms, APIs, and integration points . Knowledge of Agile/Scrum delivery practices. Excellent stakeholder management and communication skills, with the ability to work across technical and non-technical teams. Ability to work in a fast-paced, global, and regulated environment . Strong analytical and problem-solving skills. Proficiency with BA tools (e.g., JIRA, Confluence, Visio, Balsamiq). Preferred Qualifications: Experience in the banking/financial services sector. Certification in Agile (Scrum Master/Product Owner) or Business Analysis (CBAP, BCS) .