Digital CRM Functional

Job Description

What you will be doing: Gather information and document business requirement document for any new requirements/change requests Elicit, analyze, specify and verify business requirements / features/user stories created by other business analysts Responsible for understanding the business needs, requirement analysis, identifying business solutions and validating the pros and cons of the solutions options Participate and lead requirement gathering workshops Identify improvement opportunities (proactive and reactive) Elicit and clearly document business and systems requirements Assess business process and system inefficiencies Demonstrated fluency in business processes and process differentiation Ability to analyze and synthesize business requirements, including recognizing patterns and conceptualizing processes Understand and negotiate needs and expectations of multiple stakeholders Serve as a liaison between Operations and IT to assist or gather business requirements needed for system modifications, enhancement and implementations Create and maintain issue logs, meeting minutes, meeting schedules, project summaries and updates. Meet with project team regularly to review project deliverables and deadlines Develop and execute test plans What we are looking for : Atleast 10+ Years of experience as a Business Analyst Experience on CRM Domain on Digital transformation initiatives Experience on CRM Domain Must have experience working on large scale projects as well as handling day-to-day operational requests from the business Data analysis - Must have proficiency with SQL, Microsoft Excel Strong analytical skills Excellent written and verbal communication skills - must be able to communicate fluently in English both verbally and in writing Experience working on agile methodology projects with highly volatile requirements Ability to work independently, as well as part of a team Detail oriented and self-starter with strong written and interpersonal skills Strong business analysis and functional experience, including requirements gathering, creating/deploying solutions to end users Strong attention to detail and excellent problem-solving skills Strong verbal/written communication and data presentation skills, including an ability to effectively communicate with both business and delivery teams Experience as a Certified Scrum Master would be an advantage