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Digital Content Management Associate

Digital Content Management Associate

Accenture

1 - 3 years

3 - 7 Lacs

hyderabad

Posted:2 days ago| Platform:

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Skills Required

digital marketing digital content cms content management html content editing editing creative writing marketing blog writing content development copy writing content writing web content writing social media marketing content marketing seo

Work Mode

Work from Office

Job Type

Full Time

Job Description

About The Role

Skill required: Marketing Operations - Content management

Designation: Digital Content Management Associate

Qualifications:Any Graduation

Years of Experience:1 to 3 years

What would you do? Help balance increased marketing complexity and diminishing marketing resources. Drive marketing performance with deep functional and technical expertise, while accelerating time-to-market and operating efficiencies at scale through Data and Technology, Next Generation Content Services, Digital Marketing Services & Customer Engagement and Media Growth Services.Role requires Digital Marketing Ads & Promotion creation/designOrganize, categorize and publish content and information using specific tools and channels, for use by different groups and individuals within the organization.

What are we looking for? ?Ability to disseminate technical information to a wide range of audiences with varyinglevels of technical proficiency? Ability to document processes and update self-service documentation? Ability to read and understand technical documentation to resolve CMS issues? Ability to consult clients and on-platform related issues? Able to prioritize and execute tasks, often with competing priorities? Capacity to deepen technical and functional knowledge of legacy content managementsystems? Basic knowledge of HTML to resolve problem formatting issuesProblem Solving - ProficientWriting & editing - ProficientAttention To Detail & Creativity - AdvancedEnglish language competency - ProficientShareholder communications - ProficientTask management - ProficientComputer Skills (MS Excel) - Proficient

?Experience managing various media assets, and an ability to explain each file formatstechnical limitations in an online content platform? Analytical problem-solving abilities? Intermediate knowledge of content management systems? Excellent computer skills? Technical support experience

Roles and Responsibilities:

In this role you are required to solve routine problems, largely through precedent and referral to general guidelines

Your expected interactions are within your own team and direct supervisor

You will be provided detailed to moderate level of instruction on daily work tasks and detailed instruction on new assignments

The decisions that you make would impact your own work

You will be an individual contributor as a part of a team, with a predetermined, focused scope of work

Please note that this role may require you to work in rotational shifts

Act as the first point of contact, to monitor, triage and resolve platform support issues? Provide basic access and permissions troubleshooting support for connect composerand Brightspot? Document platform problem-solving activities from intake to resolution inside the team'sticket tracking system? Prioritize incoming tickets according to their urgency and importance, following SLAs? Analyze metrics to identify opportunities to improve online self-service channels? Escalate complex issues to Platform Manager, and document resolution process

Update self service platform knowledge base, utilizing data derived from user requests tolimit and / or reduce future issue intake
Qualification Any Graduation

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Digital Content Management Associate