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2.0 - 5.0 years
4 - 7 Lacs
thane
Work from Office
811-CEC Officer-Inbound-Digital Banking Kotak 811-Contact Centre Inbound 811 Digital Outbound Officer M1 Assisting in resolving customer queries. Contacting potential or existing customers to inform them about a product or service using scripts Answering questions about products or the company Asking questions to understand customer requirements and close sales Providing information to customers. Monitoring sales performance. Closing sales deals. Keeping a record of calls and relevant details. Go the extra mile to meet sales quota and facilitate future sales Keep records of calls and sales and note useful information Make sales or recommendations for products or services that may better suit customer needs Adhere to all company policies and procedures Graduate with decent English communication. Candidate should have a pleasing personality and should be presentable. Should be dedicated and display integrity. Willingness to learn with an attitude of continuous improvement. Willing to work in rotating shifts Handling the hiring for pan India on contact center for Front level and mid-level. Spoc for multiple Business Vertical which includes Premium Process. Handling End to End Recruitment of Contact Centre bulk hiring for Premium process through diverse channels and closing 80-100 numbers ever month. Also taking care of support level of hiring for Mumbai Centre. Developing customized sourcing strategies keeping in mind cost of hire, delivery TAT, candidate profile and resources thereby ensuring 100% fill rate as per requirements and compliance standards. Reviewing pre-Joining pre joining checks and documentation as per the compliance requirements of the organization and maintaining 100% adherence. Maintain MIS to analyze the quality of the hiring done in the zone. Managing active base of vendor/Consultancies which includes frequent interaction to understand the challenges been faced at their end, If any & smoother processing of their payments without delay. Ensuring smoother on boarding & exit processes been followed without fail & analyse the candidates self-experience through questionnaire filled by him/her at both stages. Handling end-to-end mid to senior recruitment through Job Portals, Referrals, Consultants and Internal Company Database. Identifying future staffing needs. Responsible for effective manpower planning for Non-IT positions like Marketing, Legal, Customer Experience, and Sales & HR Professionals. Sourcing via diverse channels like Job portals, LinkedIn and referencing to maintain a healthy sourcing mix. Preliminary screening and conducting first stage interview. Pre & post offer documentation, Negotiating with candidates Formulating the salary structure of new hires. Preparing and issuing offer letters, appointment letters & confirmation letters. Background verification, Joining formalities, induction for all the new hires. Ensuring smooth on-boarding process and making new hires familiar with the organizational goals and objective Building effective and trustworthy relationships with employees. Interacting and meeting employees to understand challenges and grievances to resolve the same. Currently acting as a first level of escalation for all employee-related queries. Maintaining healthy internal communications and ensuring proper channels for the escalations. Organized many employee communication forums like One on One Interviews, Skip level meeting, project team meeting etc. Organized fun activities at the location level. Planning & execution of monthly engagement events. Taking new initiatives to boost employee morale and engagement level. Conducting exit interviews. Sharing all the Full and Final inputs with the payroll team to process. Ensuring healthy separation and issuing relieving letters. Work with the Talent Acquisition team along with hiring managers/stakeholders to assist in ongoing recruitment efforts. Identify future talent needs and proactively recruiting and sourcing; develop talent pool or social engagement. Manage the recruitment process and life cycle, including initial assessments, interviews, documentation and offers. Searching candidates according to the requirement through various recruitment methods such as Portals, Head hunting and referencing. Pre & Post offer documentation, Issuing offer letter & appointment letter. Handled role of HR leader where I have to foster people centric approach which enable to deliver organization goals in a healthy work culture, single point of contact for sales team for any of their business needs or grievance redressal. Acting as a bridge between Business Head and Sales Managers via effective communication of the message vice versa . Worked in close cohesiveness with the Sales Team, looking after their business needs including manpower. Annual Manpower Planning budgeting and adherence to the same Responsible for entire life cycle management for pan India Sales and HO employees - Recruitment, On boarding, Compensation, Performance Management, Exit Management. SKILLS HR Policy Execution Recruitment/Talent Acquisition Induction/orientation Training & Development Employee Relations / Welfare Employee Engagement Payroll Management Grievance Handling AWARDS Go-Getter Award at HDB Financial Services(2021) Employee of the Month at HDB Financial Services(2019) EDUCATION MSW(HR), Kurukshetra University(2014-2016) B.Com, Delhi University(2012-2014) 12th from CBSE Board(2012) 10th from CBSE Board(2010)
Posted 1 week ago
2.0 - 5.0 years
4 - 7 Lacs
noida
Work from Office
811-CEC Officer-Inbound-Digital Banking Kotak 811-Contact Centre Inbound 811 Digital Outbound Officer M1 Assisting in resolving customer queries. Contacting potential or existing customers to inform them about a product or service using scripts Answering questions about products or the company Asking questions to understand customer requirements and close sales Providing information to customers. Monitoring sales performance. Closing sales deals. Keeping a record of calls and relevant details. Go the extra mile to meet sales quota and facilitate future sales Keep records of calls and sales and note useful information Make sales or recommendations for products or services that may better suit customer needs Adhere to all company policies and procedures Graduate with decent English communication. Candidate should have a pleasing personality and should be presentable. Should be dedicated and display integrity. Willingness to learn with an attitude of continuous improvement. Willing to work in rotating shifts Handling the hiring for pan India on contact center for Front level and mid-level. Spoc for multiple Business Vertical which includes Premium Process. Handling End to End Recruitment of Contact Centre bulk hiring for Premium process through diverse channels and closing 80-100 numbers ever month. Also taking care of support level of hiring for Mumbai Centre. Developing customized sourcing strategies keeping in mind cost of hire, delivery TAT, candidate profile and resources thereby ensuring 100% fill rate as per requirements and compliance standards. Reviewing pre-Joining pre joining checks and documentation as per the compliance requirements of the organization and maintaining 100% adherence. Maintain MIS to analyze the quality of the hiring done in the zone. Managing active base of vendor/Consultancies which includes frequent interaction to understand the challenges been faced at their end, If any & smoother processing of their payments without delay. Ensuring smoother on boarding & exit processes been followed without fail & analyse the candidates self-experience through questionnaire filled by him/her at both stages. Handling end-to-end mid to senior recruitment through Job Portals, Referrals, Consultants and Internal Company Database. Identifying future staffing needs. Responsible for effective manpower planning for Non-IT positions like Marketing, Legal, Customer Experience, and Sales & HR Professionals. Sourcing via diverse channels like Job portals, LinkedIn and referencing to maintain a healthy sourcing mix. Preliminary screening and conducting first stage interview. Pre & post offer documentation, Negotiating with candidates Formulating the salary structure of new hires. Preparing and issuing offer letters, appointment letters & confirmation letters. Background verification, Joining formalities, induction for all the new hires. Ensuring smooth on-boarding process and making new hires familiar with the organizational goals and objective Building effective and trustworthy relationships with employees. Interacting and meeting employees to understand challenges and grievances to resolve the same. Currently acting as a first level of escalation for all employee-related queries. Maintaining healthy internal communications and ensuring proper channels for the escalations. Organized many employee communication forums like One on One Interviews, Skip level meeting, project team meeting etc. Organized fun activities at the location level. Planning & execution of monthly engagement events. Taking new initiatives to boost employee morale and engagement level. Conducting exit interviews. Sharing all the Full and Final inputs with the payroll team to process. Ensuring healthy separation and issuing relieving letters. Work with the Talent Acquisition team along with hiring managers/stakeholders to assist in ongoing recruitment efforts. Identify future talent needs and proactively recruiting and sourcing; develop talent pool or social engagement. Manage the recruitment process and life cycle, including initial assessments, interviews, documentation and offers. Searching candidates according to the requirement through various recruitment methods such as Portals, Head hunting and referencing. Pre & Post offer documentation, Issuing offer letter & appointment letter. Handled role of HR leader where I have to foster people centric approach which enable to deliver organization goals in a healthy work culture, single point of contact for sales team for any of their business needs or grievance redressal. Acting as a bridge between Business Head and Sales Managers via effective communication of the message vice versa . Worked in close cohesiveness with the Sales Team, looking after their business needs including manpower. Annual Manpower Planning budgeting and adherence to the same Responsible for entire life cycle management for pan India Sales and HO employees - Recruitment, On boarding, Compensation, Performance Management, Exit Management. SKILLS HR Policy Execution Recruitment/Talent Acquisition Induction/orientation Training & Development Employee Relations / Welfare Employee Engagement Payroll Management Grievance Handling AWARDS Go-Getter Award at HDB Financial Services(2021) Employee of the Month at HDB Financial Services(2019) EDUCATION MSW(HR), Kurukshetra University(2014-2016) B.Com, Delhi University(2012-2014) 12th from CBSE Board(2012) 10th from CBSE Board(2010)
Posted 1 week ago
2.0 - 4.0 years
0 Lacs
bengaluru, karnataka, india
On-site
Job Role: Thorough knowledge of Branch Banking processes/systems/controls / digital banking and trends observed with respect to digital banking frauds. Thorough knowledge on regulatory requirements on handling digital frauds Raise queries/alerts to the concerned for appropriate actioning and mitigate the risks. Liaising with Branches, RRM & various departments, vendors, banks, wallet companies for logical closure to alerts/ queries raised and ensure recovering disputed amounts. Sending rejection letters to the customers Immediate action on the UE raised and ensure end to end investigation and closure. Recommend Process changes basis learning Tracking & follow up on the Unusual Events & Incidents to ensure timely closure Analysis & creation of Dashboard on Unusual Events, Incidents, etc. for submission to Mgmt. Regular updating of NCIF & K-Force Handling internal as well as external communications Excellent written and oral communication skills Job Requirements: Minimum 2 years of work experience Strong analytical, communication & follow-up skills Good knowledge of Ms Excel, Ms Word & PowerPoint Capability of pre-empting risks & trend and eye for details. Should be Self-motivated & takes initiatives Capability of pre-empting possible violation of KYC /controls/processes Capability of pre-empting risk lines & trends through data. Strong follow-up ability & keenness/ Proficient in Excel
Posted 1 week ago
9.0 - 14.0 years
14 - 22 Lacs
ahmedabad, surat, mumbai (all areas)
Work from Office
Driving entire Wealth Management/ Affluent Banking Channel Focusing on cross sell of Life Insurance products to Ultra HNI Bank Customer Training/ Motivating entire Territory Sales Team & Bank employees Responsible for Sales RnR & Business Achievement Required Candidate profile Minimum Graduate from any stream with minimum 10+ year of Insurance experience with Banca & Alliances background is must. High dependency on Bank relationships in Open Architecture scenario alignment. Perks and benefits Salary mentioned is fixed and other than Salary.
Posted 1 week ago
9.0 - 14.0 years
11 - 21 Lacs
kochi, chennai, bengaluru
Work from Office
Leading team of Branch Banking Relationship Managers & promoting Life Insurance to existing Bank Customers Training Branch RM's & motivating teams Dealing with Bank Branch Managers & RM's Meeting HNI clients of Banks Achieving assigned sales targets Required Candidate profile Minimum Graduate from any stream with minimum 10+ year of Insurance experience with Banca & Alliances background is must. High dependency on Bank relationships in Open Architecture scenario alignment. Perks and benefits Salary mentioned is fixed and other than Salary.
Posted 1 week ago
10.0 - 18.0 years
15 - 30 Lacs
hyderabad
Hybrid
Job Opportunity: Delivery Manager Business Area: International Wealth & Premier Banking About the Role: We are seeking an experienced Delivery Manager to lead change initiatives within our dynamic banking environment. You will manage projects independently, engage with senior stakeholders, and ensure successful delivery by navigating challenges, risks, and opportunities with an agile mindset. Key Responsibilities: Lead and manage complex projects across multiple regions with minimal supervision. Develop clear project plans, optimize schedules, and manage scope, budget, and benefits effectively. Monitor project progress, identify risks and issues early, and implement solutions proactively. Build strong relationships with stakeholders, providing regular updates and securing buy-in. Drive change adoption to ensure smooth transitions and maximize benefits realization. Produce timely and accurate project reports, ensuring quality and governance standards are met. Manage resources efficiently, align team objectives, and foster a collaborative work environment. What Were Looking For: Strong stakeholder management and consultative communication skills. Proven leadership skills and the ability to work effectively within a team. Excellent planning, organizational, and problem-solving abilities. Ability to manage multiple priorities and deliver results under tight deadlines. Understanding of project lifecycle and change adoption processes. Experience with Agile/Scrum methodologies and project management tools (e.g., JIRA, MS Project). Familiarity with the banking or financial services sector and business transformation frameworks. Qualifications & Experience: Experience managing large, complex projects involving multiple countries or regions. Skilled in project tracking, risk management, and governance processes. Ability to influence stakeholders at various levels and work collaboratively across teams. Self-motivated with a strong sense of accountability and professionalism. Relevant certifications like PMP, Agile, or Change Management are a plus. Desired Skills: Knowledge of digital transformation and design thinking principles. Familiarity with change frameworks and tools such as Confluence, Clarity, or GPDM. Certification or training in Agile, PMP, P3O, MSP, or MOP preferred. Why Join Us? We value diversity, inclusion, and continuous professional growth. Join a workplace where your ideas matter, your development is supported, and flexibility is embraced. Thrive in a culture committed to respect, collaboration, and innovation. Ready to take the next step in your career? Apply today and be part of our exciting journey in shaping the future of wealth and premier banking.
Posted 1 week ago
9.0 - 14.0 years
9 - 18 Lacs
pune, ahmedabad, surat
Work from Office
Driving entire Wealth Management/ Affluent Banking Channel Focusing on cross sell of Life Insurance products to Ultra HNI Bank Customers Training/ Motivating entire Regional Sales Team & Bank employees Responsible for Sales RnR & Business Achievement Required Candidate profile Minimum Graduate from any stream with minimum 10+ year of Insurance experience with Banca & Alliances background is must. High dependency on Bank relationships in Open Architecture scenario alignment. Perks and benefits Salary mentioned is fixed and other than Salary.
Posted 1 week ago
5.0 - 9.0 years
0 Lacs
udaipur, rajasthan
On-site
The Area Head of Digital Banking Adoption Services is responsible for managing and overseeing digital adoption initiatives within the specific region. You will be leading a regional team and implementing strategies to onboard customers onto the bank's digital products. Your role also involves increasing digital adoption rates and expanding the digital business within the assigned region. Strong leadership skills, knowledge of digital banking, and the ability to manage a diverse team effectively are essential for this position.,
Posted 1 week ago
7.0 - 12.0 years
0 Lacs
maharashtra
On-site
As a Manager/AVP - Internal Communications at our client, a Leading Bank based in Mumbai, you will be responsible for planning and delivering impactful internal communication strategies. Your role will involve supporting employee engagement, organizational alignment, and leadership communication, acting as a bridge between management and employees to ensure key business messages are effectively cascaded and a strong corporate culture is nurtured within the bank. Your key responsibilities will include strategic planning and execution, developing internal communication plans aligned with the bank's strategic priorities, and ensuring consistent and transparent communication across departments and employee levels. You will also be responsible for crafting internal messaging and content for the leadership team, organizing leadership visibility initiatives, leading internal communication campaigns, creating toolkits and messaging frameworks, and managing content creation and channel management for various internal platforms. Additionally, you will support the design and execution of employee engagement programs, collaborate with HR and L&D teams to communicate programs promoting career growth and continuous learning, track and analyze communication effectiveness, and provide regular reporting to senior leadership with data-driven recommendations for improvement. To qualify for this role, you should hold a Bachelor's or Master's degree in Communications, Marketing, Journalism, Public Relations, or a related field, along with 7-12 years of progressive experience in internal or corporate communications, preferably in a bank, financial institution, or regulated corporate environment. Key skills required include excellent communication, writing, and storytelling abilities, a strategic mindset with attention to detail, strong stakeholder management and influencing skills, proficiency in communication tools, and the ability to manage multiple projects with tight deadlines and cross-functional inputs. Preferred attributes include experience in employee engagement, employer branding, or change communication, familiarity with organizational transformation, digital banking, or agile ways of working, and a creative approach with an eye for design, content layout, and visual storytelling.,
Posted 2 weeks ago
8.0 - 12.0 years
0 Lacs
thane, maharashtra
On-site
You deserve to do what you love, and love what you do - a career that works as hard for you as you do. At Fiserv, we are more than 40,000 FiservProud innovators delivering superior value for our clients through leading technology, targeted innovation and excellence in everything we do. You have choices - if you strive to be a part of a team driven to create with purpose, now is your chance to Find your Forward with Fiserv. Responsibilities Requisition ID R-10364343 Date posted 06/10/2025 End Date 06/30/2025 City Thane State/Region Maharashtra Country India Location Type Onsite Calling all innovators - find your future at Fiserv. Client Support Tier 2 - Sr Professional I As a Client Support Tier 2 - Sr Professional- I at Fiserv, you will lead a high-performing team responsible for managing transaction disputes, clearing & settlement processes, and customer service requests. This role is perfect for someone with a robust operational background in fintech or digital banking who is ready to take on leadership responsibilities. You will ensure regulatory compliance, drive process optimization, and foster a culture of accountability and continuous improvement. What you will do: - Supervise the end-to-end resolution of transaction disputes across digital channels (UPI, IMPS, cards, wallets). - Oversee daily clearing and settlement operations for real-time and scheduled transactions. - Manage a team handling customer and partner service requests via CRM platforms (e.g., Zendesk, Freshdesk). - Lead, coach, and mentor a team of 48 analysts or associates. - Ensure adherence to regulatory timelines (e.g., NPCI, RBI) and internal SLAs. - Act as a point of escalation for complex or high-value disputes. - Analyze dispute trends and recommend preventive measures. - Monitor ticket queues, assign priorities, and ensure timely resolution. - Support automation and process optimization initiatives. - Foster a culture of accountability, collaboration, and continuous improvement. - Support the Operations Manager in strategic planning and reporting. What you will need to have: - Bachelor's degree in Commerce. - 8-10 years of experience in fintech, digital banking, or financial operations. - 2-4 years of experience in a team lead or supervisory role. - Familiarity with reconciliation tools, CRM systems, and dispute management workflows. What would be great to have: - Proven experience in leadership and team coordination. - Operational excellence and attention to detail. - Strong communication and stakeholder management. Thank you for considering employment with Fiserv. Please: - Apply using your legal name. - Complete the step-by-step profile and attach your resume (either is acceptable, both are preferable). Our commitment to Diversity and Inclusion: Note to agencies: Fiserv does not accept resume submissions from agencies outside of existing agreements. Please do not send resumes to Fiserv associates. Fiserv is not responsible for any fees associated with unsolicited resume submissions. Warning about fake job posts: Please be aware of fraudulent job postings that are not affiliated with Fiserv. Fraudulent job postings may be used by cyber criminals to target your personally identifiable information and/or to steal money or financial information. Any communications from a Fiserv representative will come from a legitimate Fiserv email address.,
Posted 2 weeks ago
0.0 - 4.0 years
0 Lacs
bhubaneswar
On-site
Join as an Assistant Manager in Axis Bank. The role of a Branch Relationship Officer (BRO) involves deepening Customer Relationships through exceptional Customer Service and Sales of Banking products. This includes providing Financial Solutions to Existing Customers, deepening Engagement with Existing Customers, and introducing them to Digital Banking. Additionally, ensuring timely processing of customer transactions within defined Turnaround Time (TAT) is a key responsibility. For more information, you can directly connect to 8338899958 or apply through the specified channel. This is a Full-time position with benefits including Health insurance, Day shift schedule, and Performance bonus. The ideal candidate should possess a Bachelor's degree. Expected Start Date for this position is 16/06/2025.,
Posted 2 weeks ago
3.0 - 8.0 years
15 - 25 Lacs
mumbai
Work from Office
Role & responsibilities Strategy & Planning Identify the new / focus segment for Business. Drive the new product creation along with Technology, Operations and control groups. Designing the sales strategy for the channel / product Training and education of the sales team / marketing of the channel / product Meeting corporate / FIG / MNC / government clients, understanding challenges and enhancing product. Core Responsibilities Identify the core focus segment, create or enhance channel experience and drive product creation / enhancement Ensure process efficiency on-boarding, documents, transaction execution etc. Driving across business groups including the senior management of the bank along with co-ordination with Operations, Legal, Compliance, Marketing and Sales team etc. Ensure all products are compliant to regulatory and compliance guidelines. Keep updated about new guidelines Preferred candidate profile Mini 3 years in Product role- CMS/Digital banking/Payments/Transaction banking
Posted 2 weeks ago
0.0 - 5.0 years
2 - 6 Lacs
bengaluru
Work from Office
Greetings from The Job Factory !! Hiring for International Voice Process -Telecom and Banking Process /Sal Upto 6.5 ctc Job Locations: Dairy Circle, Manyata tech park, BTM - Bengaluru For More Details HR Smitha@ 9880964847 (call or whats app) *WORK FROM OFFICE* * Should have excellent communication skills - English ** Graduate Freshers and Under Graduate with Experience in bpo voice is fine both can apply ! * Working Days : 5 days working * Cab Facility : Pick up and Drop facilities * Salary:- 3 LPA to 6.5 LPA * Should be open working in a 24*7 Work environment (Rotational shifts) * Comfortable Working from office ROI: 1. HR Round 2 .Versant 3. Operation Round Regards, HR ROUND
Posted 2 weeks ago
9.0 - 14.0 years
11 - 21 Lacs
pune, bengaluru, mumbai (all areas)
Work from Office
Driving entire Cluster Branch Banking/ Virtual Banking Channel Sales. Focusing on cross sell of Life Insurance products to Bank Customers Training/ Motivating entire Cluster Sales Team & Bank employees Responsible for Sales RnR & Business Achievement Required Candidate profile Minimum Graduate from any stream with minimum 10+ year of Insurance experience with Banca & Alliances background is must. High dependency on Bank relationships in Open Architecture scenario alignment. Perks and benefits Salary mentioned is fixed and other than Salary.
Posted 2 weeks ago
9.0 - 14.0 years
11 - 21 Lacs
bhuj, ahmedabad, mumbai (all areas)
Work from Office
Leading team of Branch Banking Relationship Managers & promoting Life Insurance to existing Bank Customers Training Branch RM's & motivating teams Dealing with Bank Branch Managers & RM's Meeting HNI clients of Banks Achieving assigned sales targets Required Candidate profile Minimum Graduate from any stream with minimum 10+ year of Insurance experience with Banca & Alliances background is must. High dependency on Bank relationships in Open Architecture scenario alignment. Perks and benefits Salary mentioned is fixed and other than Salary.
Posted 2 weeks ago
10.0 - 20.0 years
12 - 22 Lacs
hyderabad, chennai, bengaluru
Work from Office
Leading team of Cluster Manager, Area Manager & large FLS Team Driving entire Branch Banking team, Private/ NRI/ Affluent Banking Channel Dealing with Bank Circle Managers & Relationship Manager Responsible for Training & Motivating entire Sales Team Required Candidate profile Minimum Graduate from any stream with minimum 15+ year of Insurance experience with Banca & Alliances background is must. High dependency on Bank relationships in Open Architecture scenario alignment. Perks and benefits Salary mentioned is fixed and other than Salary.
Posted 2 weeks ago
7.0 - 10.0 years
15 - 25 Lacs
hyderabad
Remote
We enable financial institutions to become digital leaders. As a professional team of global scale, we work with best clients for great and exciting projects, in an environment where we learn amazing things every day. Each code, each voice, each contribution, each challenge, each success is celebrated here. We welcome candidates who share our values, have the skills and are passionate to enjoy our journey to build the digital future of finance, together. About the job: We are looking for Senior Business Analyst with 7+ years in Digital Banking , to join our rapidly growing team across regions. We are looking for someone with implementation stories to tell and ready to apply best practices to our customers. If you enjoy leading modules independently, teams and task assignments, and are knowledgeable in Digital Banking across different products and the functionalities to be implemented in the application, then you will definitely enjoy working with us. What you will be doing: Undertake market research, collate feature recommendations from clients and build a pipeline of requirements. Prioritize the requirements and assist the Product Director in creation of road map. Conduct and lead requirements gathering sessions & identify gaps amongst existing product and client requirements and suggest possible solutions. Analyze all business requirements and provide detailed specifications. Assist project managers and development team during the project life cycle especially reviewing & executing test cases, training business users, and leading the UAT. Work on project lifecycle and different methodologies like Waterfall or Agile. Act as a Consultant to provide business value analysis as part of discovery phase. Provides support and guidance to presales and professional services on new system features. Work closely with the Technical Lead on the requirements document and RTM. Act as a guide/mentor and prepare more leaders by using the knowledge, skill, and experience. Work on multiple projects and able to manage time accordingly. What we are looking for: 7+ years of relevant working experience Bachelors Degree in IT, Computer Science Experience in Product Development and implementation of multiple Digital Banking Solutions for Digital Banking. Thorough understanding of at least one of the Retail Banking Operations or Functions like Card Operations, Digital Banking, Retail On boarding and Account Opening. Good knowledge of Digital channels is a must. Good knowledge of one or more of the Retail Products like CASA Accounts, Fixed Deposit, Islamic banking products and Credit Cards. Understanding of various analysis techniques and methodologies. Ability to convert concepts into visual diagrams and processes using different tools like MS Visio, Balsamiq, Adobe XD. Hands-on Experience working on different rule engines and process automation tools and techniques. Knowledge about customer service, sales, and marketing aspects within a bank. Ability to define and explain end-to-end processes via User Journeys. Experience in integrating Digital channels with back end systems. Knowledge of Core Banking Systems, Operations, and Functionalities. What we are offering: Remote Freedom, Your Way: At VeriPark we believe in the power of talent, no matter where it resides. Design your ideal workspace and achieve the perfect work-life balance. Performance-Linked Bonus: Your hard work doesn't go unnoticed! Enjoy a performance-linked bonus as a testament to your dedication! Rewards Beyond the Job: Enjoy a comprehensive benefits package, including Remote Work Support, Health Insurance, Care Program, and Online Psychological Support. We care you! Birthday Leave, Because You Matter: We value your special moments! Take the day off on your birthday and treat yourself. Global Impact, Cutting-Edge Tech: Immerse yourself in global projects with top-tier clients and stay ahead with cutting-edge technologies. Your skills will shape the future of our industry. Unleash Your Potential: Develop yourself with VeriPark Academy opportunities; webinars, and in-house training sessions. Diverse, Vibrant Community: Be part of a dynamic environment that values diversity and inclusivity. Together Culture: Even in a remote world, we cultivate connections through engaging face-to-face gatherings as well as online fun events. Special information sharing environment where you can update & align yourself. About VeriPark: We are a global technology company with more than two decades of expertise in the Financial Services industry. Our mission is to enable financial institutions to become digital leaders by delivering world class customer journeys in digital and assisted channels. We develop omni-channel delivery, customer engagement (CRM), branch automation and loan origination solutions based on Microsoft technology (Azure, Dynamics 365, Power Platform) for banks and insurance companies worldwide. With offices in 15 countries from Canada over Europe and the Middle East to Kuala Lumpur, our 900+ colleagues are serving customers in more than 30 countries worldwide. https://www.veripark.com
Posted 2 weeks ago
15.0 - 17.0 years
0 Lacs
gurgaon, haryana, india
On-site
Opportunity to work with global stakeholders Opportunity to work on sales enablement of Financial Services Domain Job Description Work with teams in the EMEA region and devise a global strategy for growth of the Financial Services domain Develop sector strategy for the organisation and develop sales enablement strategies Collaborate with stakeholders to identify business challenges and design effective solution Provide strategic insights to internal clients, ensuring alignment with their business goals. Manage the budget for the EMEA region and track operational element of the budget Plan sector marketing efforts in the region as well - which will help grow the Financial Services patch in the EMEA region for the organisation The Successful Applicant A successful Director - EMEA should have: Atleast 15 years of experience in digital banking, fintech or related sectors with exposure to sales enablement in these domains A strong educational background in accountancy, business, or a related field. Proven expertise in consulting with a focus on working with global stakeholders Experience in leading projects within the EMEA region. Exceptional leadership and stakeholder management abilities. A commitment to delivering measurable outcomes and organisational improvements. What's on Offer Opportunity to work with global stakeholders and deliver sales enablement expertise in the Financial Services domain. The candidate will get a chance to work closely with senior leadership, both domestically and globally, and deliver growth in the sector for the EMEA region.
Posted 2 weeks ago
3.0 - 7.0 years
0 Lacs
thrissur, kerala
On-site
As an Analyst in the Digital Banking department, your primary responsibilities will include conceptualizing new digital models, enabling new partnerships, and driving process efficiency through API partnerships, Digital banking, and Neo-Banking initiatives. You will be tasked with implementing new functional processes and process improvement projects based on Business Strategy, Market Analysis, Business Analysis, Trend Analysis, and Business Needs. In this role, you will be responsible for creating Business intelligence & MIS reports/dashboards at the required frequency to provide valuable insights to stakeholders. Additionally, you will be supporting the automation of Alternate channels, conducting data analysis, overseeing digital banking projects, managing project timelines and resources, and contributing to Risk Management efforts. Your role will also involve strategic planning and collaborating with cross-functional teams to align digital banking initiatives with the overall business strategy. You will play a key role in driving the success of digital banking projects by leveraging your expertise in Project Management, Risk Management, Strategy, and Planning.,
Posted 2 weeks ago
3.0 - 5.0 years
0 Lacs
bengaluru, karnataka, india
On-site
Job Title: Business Analyst Banking Domain Location: Bengaluru (Onsite/Hybrid specify) Experience: 3+ Years Employment Type: Full-Time About The Role We are looking for a Business Analyst with banking experience to join our team in Bengaluru. The candidate will be responsible for gathering requirements, preparing documentation, and ensuring smooth coordination between business stakeholders and technical teams. Key Responsibilities Gather, document, and analyze business requirements from stakeholders. Prepare BRDs, FRDs, user stories, and process workflows. Work closely with technical teams to ensure requirement clarity. Support UAT and ensure requirement traceability. Contribute to process improvements in banking projects. Required Skills 3+ years of experience as a Business Analyst in Banking / Financial Services. Strong knowledge of banking processes (retail, lending, payments, or digital banking). Hands-on experience with Agile methodology, JIRA/Confluence. Excellent communication and stakeholder management skills. Good to Have Exposure to core banking systems or regulatory projects. Basic SQL/data analysis skills. Certification in CBAP / Agile BA. Education Bachelors degree in Business, Finance, IT, or related field. Show more Show less
Posted 2 weeks ago
2.0 - 7.0 years
6 - 10 Lacs
thane
Work from Office
Virtual Relationship Manager- Position Location- Thane, Mumbai, Hyderabad Experience- 2 yrs + CTC- 5 Lpa to 10 Lpa Depend on your F2f Interview Excellent communication skills are required. The bank will provide the portfolio/data, focusing on cross-selling and relationship-building Job Description Function: Marketing Online Marketing, Sales and Business Sales / Business Development HNI Business Development Customer Relationship Marketing Sales Responsibilities: Serve our most affluent customers & drive growth by ensuring excellent engagement & customer service. Act as the primary point of contact and be responsible for initiating, building & maintaining deep relationships with these customers to address all their banking needs, products, and servicing requirements. Fully own the book, growth, and customer service KPIs for the mapped portfolio. Collaborate with product specialists and subject matter experts to provide tailored solutions that align with customers' specific requirements. Work with internal teams to drive on-ground innovation and the bank's strategic initiatives. Demonstrate a solution-oriented mindset, ensuring seamless onboarding onto Mobile/Net Banking platforms, facilitating Bill Pay services, promoting SIP, Insurance, and Investment solutions, as well as facilitating Retail, SME Loans, and other pertinent banking programs. Enforce strict adherence to the bank's policies and regulatory compliance measures. Assist with audits, ensuring conformity to internal and external regulations and guidelines Role & responsibilities Preferred candidate profile - Excellent communication skills are required. Perks and benefits -Incentives & Bonus HR Jyoti 6265143779
Posted 2 weeks ago
2.0 - 7.0 years
6 - 10 Lacs
hyderabad
Work from Office
Virtual Relationship Manager- Position Location- Thane, Mumbai, Hyderabad Experience- 2 yrs + CTC- 5 Lpa to 10 Lpa Depend on your F2f Interview Excellent communication skills are required. The bank will provide the portfolio/data, focusing on cross-selling and relationship-building Job Description Function: Marketing Online Marketing, Sales and Business Sales / Business Development HNI Business Development Customer Relationship Marketing Sales Responsibilities: Serve our most affluent customers & drive growth by ensuring excellent engagement & customer service. Act as the primary point of contact and be responsible for initiating, building & maintaining deep relationships with these customers to address all their banking needs, products, and servicing requirements. Fully own the book, growth, and customer service KPIs for the mapped portfolio. Collaborate with product specialists and subject matter experts to provide tailored solutions that align with customers' specific requirements. Work with internal teams to drive on-ground innovation and the bank's strategic initiatives. Demonstrate a solution-oriented mindset, ensuring seamless onboarding onto Mobile/Net Banking platforms, facilitating Bill Pay services, promoting SIP, Insurance, and Investment solutions, as well as facilitating Retail, SME Loans, and other pertinent banking programs. Enforce strict adherence to the bank's policies and regulatory compliance measures. Assist with audits, ensuring conformity to internal and external regulations and guidelines Role & responsibilities Preferred candidate profile - Excellent communication skills are required. Perks and benefits -Incentives & Bonus HR Jyoti 6265143779
Posted 2 weeks ago
10.0 - 15.0 years
0 Lacs
maharashtra
On-site
You will be primarily responsible for articulating and enforcing the policies that the UCB uses to protect its information assets. This includes coordinating cyber security related issues and implementations within the Bank and relevant external agencies. Additionally, you will be responsible for ensuring compliance with various instructions issued on information/cyber security by RBI. You will need to conduct a separate review of cyber security arrangements and preparedness of the Bank before the Board on a quarterly basis. It will also be your responsibility to bring to the notice of the Board about the vulnerabilities and cyber security risks that the Bank is exposed to. You will manage and monitor the C-SOC, drive cyber security related projects, and may have a dotted reporting line with the Chief Information Officer (CIO) for driving such projects. Furthermore, you will be responsible for sustaining the compliances achieved on a year-on-year basis. To be eligible for this role, you should have a minimum of 15 years of IT-related work experience, with at least 10 years of experience in Information Security in Financial Institutions. In terms of qualifications, you should hold a Bachelor's or Master's Degree in Engineering in one of the following disciplines: Computer Science, Information Technology, Electronics and Communication, or Cyber Security. Alternatively, you could have a Master of Computer Applications (MCA) or a Master in Business Administration (MBA) with a specialization in Systems/IT. Higher qualifications will be given preference. It is essential that you possess one of the following professional certifications: Certified Information Systems Security Professional (CISSP), Certified Information Security Manager (CISM), Certified Chief Information Security Officer (CCISO), or Certified Information Systems Auditor (CISA). In addition to the qualifications and experience, you should have exposure to Core Banking Solution, Digital Banking, Networking, and IT Infrastructure solutions. Knowledge of IT governance and compliances, as well as a requisite technical background and expertise, will be necessary for this role.,
Posted 2 weeks ago
3.0 - 8.0 years
35 - 60 Lacs
pune, bengaluru, mumbai (all areas)
Hybrid
Define the product vision, strategy, and roadmap aligned with business objectives and customer needs. Lead the end-to-end product lifecycle, from ideation and requirements gathering to launch and post-release optimization.
Posted 2 weeks ago
9.0 - 14.0 years
10 - 20 Lacs
pune, ahmedabad, mumbai (all areas)
Work from Office
Driving entire Cluster Branch Banking/ Virtual Banking Channel Sales. Focusing on cross sell of Life Insurance products to Bank Customers Training/ Motivating entire Cluster Sales Team & Bank employees Responsible for Sales RnR & Business Achievement Required Candidate profile Minimum Graduate from any stream with minimum 10+ year of Insurance experience with Banca & Alliances background is must. High dependency on Bank relationships in Open Architecture scenario alignment. Perks and benefits Salary mentioned is fixed and other than Salary.
Posted 3 weeks ago
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