Contact Center Solutions Engineer TekWissen India

5.0 - 15.0 years

0 Lacs

chennai, tamil nadu, india

On-site

Job Title: Contact Center Solutions Engineer Location: Chennai Work Type: Hybrid Exp: 5 to 15 Years Overview: TekWissen is a global workforce management provider throughout India and many other countries in the world. The below client is a global company with shared ideals and a deep sense of family. From our earliest days as a pioneer of modern transportation, we have sought to make the world a better place one that benefits lives, communities and the planet Position Description: The Contact Center Solutions Engineer role is a pivotal position responsible for ensuring the reliability, performance, and innovation of enterprise-wide contact center technologies. The ideal candidate will posses...

Posted 1 month ago

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Network Engineering Senior Engineer TekWissen India

5.0 - 8.0 years

0 Lacs

chennai, tamil nadu, india

On-site

Overview TekWissen is a global workforce management provider throughout India and many other countries in the world. The below client is a global company with shared ideals and a deep sense of family. From our earliest days as a pioneer of modern transportation, we have sought to make the world a better place one that benefits lives, communities and the planet Job Title: Network Engineering Senior Engineer Location: Chennai Work Type: Hybrid Position Description The Contact Center Solutions Engineer, specializing in Call Recording, Speech Analytics, and Dialer Technologies, will be instrumental in the planning, implementation, and ongoing support of our enterprise contact center solutions. T...

Posted 1 month ago

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Senior MS Engineer-Voice L2 NTT DATA

3.0 - 7.0 years

0 Lacs

delhi

On-site

As a Collaboration Managed Services Engineer (L2) at NTT DATA, you will play a crucial role in providing a managed service to clients to ensure the continuous operation of their IT infrastructure and systems. Your responsibilities will include proactively monitoring, identifying, investigating, and resolving technical incidents and problems to restore service promptly. Your focus will be on second-line support for incidents and requests with a medium level of complexity, with the primary objective being to resolve client requests or tickets without breaching service level agreements (SLA). Your day-to-day tasks will involve troubleshooting all contact center operations-related issues, ensuri...

Posted 3 months ago

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Technical Specialist-Voice L3-Noida NTT DATA

5.0 - 9.0 years

0 Lacs

delhi

On-site

As a Collaboration Managed Services Engineer (L3) at NTT DATA, you will play a crucial role in providing managed services to clients by proactively identifying and resolving technical incidents and problems. Your work will involve pre-emptive service incident and resolution activities, product reviews, operational improvements, operational practices, and quality assurance to ensure a high level of service to our clients. Your primary objective will be to maintain zero missed service level agreement (SLA) conditions, manage tickets of high complexity, conduct advanced tasks, and provide resolutions to a diverse range of complex problems. In this role, you will exercise considerable judgment a...

Posted 3 months ago

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