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Dialer Technical 1point1

5.0 - 9.0 years

5 - 9 Lacs

Gurgaon, Haryana, India

On-site

Key Responsibilities Strong knowledge of Genesys services including Massage, Config, URS, OCS, etc. Create and modify IVR flows based on process requirements Perform DN, agent, and campaign creation and mapping per business needs Modify PRI and GSM call routing according to operational changes Conduct first-level troubleshooting and escalate unresolved issues promptly Monitor CCPulse and create or update templates as required Perform real-time data deletion and agent ID mapping as per business requirements Install and configure Genesys applications and PRI/SIP/GSM gateways Maintain configuration backups for gateways as needed Manage SQL databases in accordance with business agreements Ensure...

Posted 5 months ago

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