Senior Dialer Manager DMS Process (GB04A) Crewkarma Networks

10.0 - 18.0 years

10 - 13 Lacs

pune

Work from Office

Role & Responsibilities The Senior Dialer Manager serves as the strategic lead for dialer governance, portfolio optimization, and execution excellence across the entire DMS (Delinquency Management Services) landscape. The role is accountable for designing enterprise-wide dialer strategies, ensuring regulatory alignment, driving advanced analytics, and influencing long-term collections outcomes. This position requires a deep understanding of collections behavior, predictive technologies, regulatory frameworks, and large-scale performance management. It plays a pivotal leadership role, partnering closely with senior management, technology, and risk teams to shape and deliver dialer-driven busi...

Posted 2 weeks ago

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Zonal Collection Manager- Tele External Home Credit

10.0 - 17.0 years

9 - 18 Lacs

gurgaon, haryana, india

On-site

Role Responsibilities: Lead tele collections and field interventions across multiple agencies at the zonal level. Drive process targets, ensure business goal alignment, and monitor strategy implementation. Coordinate with internal functions for workforce planning, infrastructure, and cost efficiency. Mentor, review, and manage team performance and employee development initiatives. Job Requirements: 10+ years of experience in tele collections and agency management, preferably in NBFCs. Strong leadership and stakeholder coordination abilities. Proficiency in dialer management, shrinkage control, and forecasting. Available to join within 3060 days.

Posted 3 months ago

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Dialer Technical 1point1

5.0 - 9.0 years

5 - 9 Lacs

Gurgaon, Haryana, India

On-site

Key Responsibilities Strong knowledge of Genesys services including Massage, Config, URS, OCS, etc. Create and modify IVR flows based on process requirements Perform DN, agent, and campaign creation and mapping per business needs Modify PRI and GSM call routing according to operational changes Conduct first-level troubleshooting and escalate unresolved issues promptly Monitor CCPulse and create or update templates as required Perform real-time data deletion and agent ID mapping as per business requirements Install and configure Genesys applications and PRI/SIP/GSM gateways Maintain configuration backups for gateways as needed Manage SQL databases in accordance with business agreements Ensure...

Posted 5 months ago

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