Center Head Mumbai Flamingo BPO Technology Solutions Ltd.

10.0 - 12.0 years

0 Lacs

mumbai, maharashtra, india

On-site

JOB PURPOSE: The Center Head is responsible for managing and overseeing call center operations, including staff performance, operational efficiency, and quality assurance. This role involves developing strategies to enhance productivity and customer satisfaction while reducing costs and ensuring the call center meets its targets and objectives. KEY RESPONSIBILITIES: 1.Operational Management: Oversee daily operations of the call center, ensuring efficiency, quality, service, and cost-effective management of resources. 2. Team Leadership: Lead, motivate, and support a large team within a time-sensitive and demanding environment, including setting clear goals, managing performance, and developi...

Posted 2 weeks ago

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Manager/Senior Manager - Call Center IT & Dialer Operations Zenplus

7.0 - 12.0 years

12 - 20 Lacs

mumbai

Work from Office

Position: Manager/Senior Manager Call Center IT & Dialer Operations Location: Dadar, Mumbai Work Mode: Work from Office Experience: 1015years Role Overview We are looking for an experienced professional to lead the IT and Dialer Management function for our call center operations. The ideal candidate will be responsible for end-to-end setup, configuration, and management of call center technology infrastructure , ensuring seamless operations, compliance, and performance optimization. Key Responsibilities 1. Call Center Setup & Infrastructure Management Lead the planning and execution of new call center setup , including IT infrastructure, network, and telephony systems. Evaluate and deploy di...

Posted 2 months ago

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