3.0 - 10.0 years

3 - 10 Lacs

navi mumbai, maharashtra, india

On-site

Role Responsibilities: Lead and motivate a team of 20 call center operators. Drive collection efficiency by improving RPC%, PTP%, and kept rates. Conduct regular coaching, performance reviews, and shift meetings. Manage roster, shrinkage, and performance improvement plans. Job Requirements: 46 years of experience in tele-collections or customer service operations. Strong analytical and reporting skills with proficiency in call metrics. Experience in attrition control and call center team supervision. Knowledge of dialer systems and contact center operations preferred. 4o

Posted 2 weeks ago

AI Match Score

Apply

Telesales Manager ImpactGuru

7.0 - 10.0 years

0 Lacs

mumbai, maharashtra, india

On-site

About the Role: We are looking for an experienced Team Manager from the health insurance industry to manage a team of 12-15 tele callers. The role focuses on upselling health insurance products to donors on our crowdfunding platform . You should have a proven sales track record, strong MIS & dialer management skills, and experience in training and motivating teams. Key Responsibilities Lead & manage a team of 12 tele callers to achieve sales targets. Drive upsell campaigns for health insurance products to existing donors. Manage dialer setups, lead allocation, data churn, and CRM updates. Prepare and present daily/weekly/monthly MIS reports. Conduct team training, coaching, and performance r...

Posted 1 month ago

AI Match Score

Apply

Dialer Manager intouchcx

6.0 - 8.0 years

6 - 8 Lacs

Hyderabad, Telangana, India

On-site

About the Job We re searching for a Dialer Manager to be responsible for the support of enterprise Dialer, SMS, and IB routing intraday configuration and administration. This position resides within the Collections Strategy Performance Management Team and supports the Collection and Recovery departments. The Dialer Manager will assist in managing key Collections Recovery initiatives including in-house and vendor placement strategies. This role will also interface on occasion with other department operations, daily operations review, and audit/compliance staff. As Dialer Manager, You Will Be responsible for the development and deployment of performance monitoring dashboards and skills assessm...

Posted 1 month ago

AI Match Score

Apply

Start Your Job Search Today

Browse through a variety of job opportunities tailored to your skills and preferences. Filter by location, experience, salary, and more to find your perfect fit.