10 Dialer Operations Jobs

Responsible for daily management of the phone system including but not limited to list management, creating and tracking adherence metrics, planning and scheduling of short and long-term staffing in the call center This role will also be providing compliance guidance when running outbound campaigns Responsible for all aspects of campaign management and strategy. As a Dialer Operations will use cutting-edge technology to monitor, analyze, and take action to achieve penetration goals Ensure adequate staffing levels and minimize organizational risks. Perform daily uploads, downloads, and importing Ensure and document outbound dialer activity Analyze dialer-output data to identify potential prob...

Role & Responsibilities The Senior Dialer Manager serves as the strategic lead for dialer governance, portfolio optimization, and execution excellence across the entire DMS (Delinquency Management Services) landscape. The role is accountable for designing enterprise-wide dialer strategies, ensuring regulatory alignment, driving advanced analytics, and influencing long-term collections outcomes. This position requires a deep understanding of collections behavior, predictive technologies, regulatory frameworks, and large-scale performance management. It plays a pivotal leadership role, partnering closely with senior management, technology, and risk teams to shape and deliver dialer-driven busi...

Role & Responsibilities The Manager/Deputy Unit Manager Dialer Ops serves as the functional owner of dialer performance across DMS portfolios. The role independently manages end-to-end dialer operations, leads performance optimization, and drives analytical insights to strengthen calling effectiveness. This position acts as a bridge between tactical execution and strategic decision-making, ensuring that dialer efficiency, compliance, and penetration targets are consistently met. The role requires strong domain expertise, analytical rigor, and cross-functional collaboration. Key Responsibilities- Dialer Strategy & Execution: Manage end-to-end execution of multiple dialer campaigns across vari...

JOB Title: Manager/Deputy Unit Manager-Dialer Operations (GB03A/B) Review Criteria Strong dialer manager profile Mandatory (Experience 1):Must have 5+ years of core dialer operations experience with major dialer systems Genesys, Avaya, Aspect, Ameyo Mandatory (Experience 2):Must have handled outbound volumes >150 agents Mandatory (Experience 3): Must have hands-on experience in outbound campaign creation, list uploads, pacing changes, and real-time monitoring. Mandatory (Technical 4): Must understand routing/pacing optimization, retry logic, call attempts, ANI strategy, contact strategy, and compliance norms etc Mandatory (Functional Requirement): Must be able to work with Ops and lead daily...

Job Description Position: Academic Advisor Company Overview: Join an exciting, innovative, and rapidly growing startup backed by the esteemed Hero Group, one of the largest and most respected business houses in the country. Hero Vired offers a premium learning experience, delivering industry-relevant programs and fostering world-class partnerships to shape the change-makers of tomorrow. We believe in unlocking the potential of every individual, leveraging the vast experience, knowledge, and expertise of the Hero Group. Our mission is to revolutionize the way we learn by providing learners with comprehensive and deeply engaging experiences closely aligned with industry needs. We empower learn...

Job Description: You will be responsible for overseeing the day-to-day operations of the call center, including dialer operations, campaign management, and overall call center processes. As the Call Center Manager, your primary focus will be to ensure that the call center meets its performance targets and KPIs. Key Responsibilities: - Manage dialer operations and ensure optimal performance - Oversee campaign management and ensure successful execution - Supervise the overall call center processes and workflow - Monitor and analyze call center metrics to identify areas for improvement - Implement strategies to enhance call center efficiency and productivity - Provide leadership and guidance to...

As the Assistant Manager of Dialer Operations, your role involves managing and optimizing dialer campaigns. You will be responsible for overseeing the team's performance in metrics reporting, analysis, and forecasting. You will report directly to the Operations Manager and collaborate closely with other members of the operations team. **Key Responsibilities:** - Manage and optimize dialer campaigns - Oversee team's performance in metrics reporting, analysis, and forecasting **Qualifications Required:** - Previous experience in dialer operations - Strong analytical skills **Additional Details:** The role reports directly to the Operations Manager and involves close collaboration with other me...

Role Responsibilities: Lead and motivate a team of 20 call center operators. Drive collection efficiency by improving RPC%, PTP%, and kept rates. Conduct regular coaching, performance reviews, and shift meetings. Manage roster, shrinkage, and performance improvement plans. Job Requirements: 46 years of experience in tele-collections or customer service operations. Strong analytical and reporting skills with proficiency in call metrics. Experience in attrition control and call center team supervision. Knowledge of dialer systems and contact center operations preferred. 4o

About the Role: We are looking for an experienced Team Manager from the health insurance industry to manage a team of 12-15 tele callers. The role focuses on upselling health insurance products to donors on our crowdfunding platform . You should have a proven sales track record, strong MIS & dialer management skills, and experience in training and motivating teams. Key Responsibilities Lead & manage a team of 12 tele callers to achieve sales targets. Drive upsell campaigns for health insurance products to existing donors. Manage dialer setups, lead allocation, data churn, and CRM updates. Prepare and present daily/weekly/monthly MIS reports. Conduct team training, coaching, and performance r...

About the Job We re searching for a Dialer Manager to be responsible for the support of enterprise Dialer, SMS, and IB routing intraday configuration and administration. This position resides within the Collections Strategy Performance Management Team and supports the Collection and Recovery departments. The Dialer Manager will assist in managing key Collections Recovery initiatives including in-house and vendor placement strategies. This role will also interface on occasion with other department operations, daily operations review, and audit/compliance staff. As Dialer Manager, You Will Be responsible for the development and deployment of performance monitoring dashboards and skills assessm...