Call Center Supervisor Deban infomatrix private limited

3.0 - 7.0 years

0 Lacs

lucknow, uttar pradesh

On-site

Job Description: You will be responsible for overseeing the day-to-day operations of the call center, including dialer operations, campaign management, and overall call center processes. As the Call Center Manager, your primary focus will be to ensure that the call center meets its performance targets and KPIs. Key Responsibilities: - Manage dialer operations and ensure optimal performance - Oversee campaign management and ensure successful execution - Supervise the overall call center processes and workflow - Monitor and analyze call center metrics to identify areas for improvement - Implement strategies to enhance call center efficiency and productivity - Provide leadership and guidance to...

Posted 1 day ago

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ASSISTANT MANAGER OF DIALER OPERATIONS eDAS - Eureka Digitisation and Automation Services

2.0 - 6.0 years

0 Lacs

thane, maharashtra

On-site

As the Assistant Manager of Dialer Operations, your role involves managing and optimizing dialer campaigns. You will be responsible for overseeing the team's performance in metrics reporting, analysis, and forecasting. You will report directly to the Operations Manager and collaborate closely with other members of the operations team. **Key Responsibilities:** - Manage and optimize dialer campaigns - Oversee team's performance in metrics reporting, analysis, and forecasting **Qualifications Required:** - Previous experience in dialer operations - Strong analytical skills **Additional Details:** The role reports directly to the Operations Manager and involves close collaboration with other me...

Posted 1 week ago

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Team Leader West Collection Home Credit

3.0 - 10.0 years

3 - 10 Lacs

navi mumbai, maharashtra, india

On-site

Role Responsibilities: Lead and motivate a team of 20 call center operators. Drive collection efficiency by improving RPC%, PTP%, and kept rates. Conduct regular coaching, performance reviews, and shift meetings. Manage roster, shrinkage, and performance improvement plans. Job Requirements: 46 years of experience in tele-collections or customer service operations. Strong analytical and reporting skills with proficiency in call metrics. Experience in attrition control and call center team supervision. Knowledge of dialer systems and contact center operations preferred. 4o

Posted 2 months ago

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Telesales Manager ImpactGuru

7.0 - 10.0 years

0 Lacs

mumbai, maharashtra, india

On-site

About the Role: We are looking for an experienced Team Manager from the health insurance industry to manage a team of 12-15 tele callers. The role focuses on upselling health insurance products to donors on our crowdfunding platform . You should have a proven sales track record, strong MIS & dialer management skills, and experience in training and motivating teams. Key Responsibilities Lead & manage a team of 12 tele callers to achieve sales targets. Drive upsell campaigns for health insurance products to existing donors. Manage dialer setups, lead allocation, data churn, and CRM updates. Prepare and present daily/weekly/monthly MIS reports. Conduct team training, coaching, and performance r...

Posted 2 months ago

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Dialer Manager intouchcx

6.0 - 8.0 years

6 - 8 Lacs

Hyderabad, Telangana, India

On-site

About the Job We re searching for a Dialer Manager to be responsible for the support of enterprise Dialer, SMS, and IB routing intraday configuration and administration. This position resides within the Collections Strategy Performance Management Team and supports the Collection and Recovery departments. The Dialer Manager will assist in managing key Collections Recovery initiatives including in-house and vendor placement strategies. This role will also interface on occasion with other department operations, daily operations review, and audit/compliance staff. As Dialer Manager, You Will Be responsible for the development and deployment of performance monitoring dashboards and skills assessm...

Posted 3 months ago

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