127 Dialer Jobs - Page 3

About the Job Were searching for a Dialer Manager to be responsible for the support of enterprise Dialer, SMS, and IB routing intraday configuration and administration. This position resides within the Collections Strategy & Performance Management Team and supports the Collection and Recovery departments. The Dialer Manager will assist in managing key Collections & Recovery initiatives including in-house and vendor placement strategies. This role will also interface on occasion with other department operations, daily operations review, and audit/compliance staff. As Dialer Manager, You Will Be responsible for the development and deployment of performance monitoring dashboards and skills asse...

Role Accountability Responsible for facilitation of Dialer strategy and Dialer Metric. Monitor all agents are logged into dialer system to assure agents logged into appropriate campaigns for each department group and to maximize utilization of agent productivity while logged into campaigns. Collaborate with IT and Process owners for Automation of processes leading to productivity Increase. Implement and execute approved dialer strategies. Ensure parity across sites for the processes / procedures / strategies implemented. Track daily activity closure and timelines. Ensure all approvals are in place for any change implemented in dialer strategy. Required to work in a 24*7 environment on rotati...

Position: Manager/Senior Manager Call Center IT & Dialer Operations Location: Dadar, Mumbai Work Mode: Work from Office Experience: 1015years Role Overview We are looking for an experienced professional to lead the IT and Dialer Management function for our call center operations. The ideal candidate will be responsible for end-to-end setup, configuration, and management of call center technology infrastructure , ensuring seamless operations, compliance, and performance optimization. Key Responsibilities 1. Call Center Setup & Infrastructure Management Lead the planning and execution of new call center setup , including IT infrastructure, network, and telephony systems. Evaluate and deploy di...

Hiring for Sales Process Location - Gurgaon Graduation mandatory Graduate with min 1 year exp in International/EdTech sales Experience Working days- 5, Weekends fixed off Salary- 6LPA- 11 LPA Require Immediate joiners Excellent communication skills Required Candidate profile Contact for more information/ To Apply HR Ridhi- 8178280056

Hiring "Contact Center Technology Engineer" for Bank of Baroda for the location of Vadodara and Gandhinagar. Candidates with minimum 1 year of experience in Linux OS and PostgreSQL can apply.' Job Title: Contact Center Technology Engineer Experience: 1-5 Years Location: Baroda and Gandhinagar Salary Range: 30 k/month Working days: 6 Days a week Job Summary: We are looking for a Contact Center Technology Engineer with strong technical skills in Linux, PostgreSQL database management, and troubleshooting. The ideal candidate should have hands-on knowledge of contact center technology solutions and be eager to learn and grow in a fast-paced environment. Key Responsibilities: Install, configure, ...

Job Vacancy at SMFG India Sales Team Lead (Tele-sales) SMFG India Credit is a leading Non-Banking Financial Company (NBFC) , providing innovative financial solutions across India. As part of the globally recognized Sumitomo Mitsui Financial Group (SMFG) , we are committed to excellence, customer satisfaction, and financial inclusion. With a pan-India presence , we serve millions of customers. Job Overview This role involves leading and managing the operations of the collection team, focusing on optimizing processes to ensure seamless efficiency. The incumbent will drive customer satisfaction through exceptional service delivery and play a key role in maximizing loan conversion rates and achi...

You should have a minimum of 3-7 years of experience in Genesys PureCloud Enablement and Configuration with hands-on experience in PureCloud Technology suite applications. Your responsibilities will include development, web services integration with 3rd party applications, creating custom reports using Rest API, configuration setup, IVR implementation, interaction routing, WFM, dialer configuration, scripter implementation, and ensuring Genesys PureCloud Certifications. You will also be required to interact with 3rd Party applications such as Web Chat, Data DIP, Salesforce, Twilio, etc. The position is based in Chennai/ Bangalore/ Hyderabad. The interview date is scheduled for 8th Mar 25.,

Job Description At American Express, our culture is built on a 175-year history of innovation, sharedand Leadership Behaviors, and an unwavering commitment to back our customers, communities, and colleagues. As part of Team Amex, you'll experience this powerful backing with comprehensive support for your holistic well-being and many opportunities to learn new skills, develop as a leader, and grow your career. Here, your voice and ideas matter, your work makes an impact, and together, you will help us define the future of American Express. Function Description: Do you like to find the errors in things Love to proofread and see what might go wrong Do you always have the Customer in mind and wa...

Hiring for Sales Process Location - Gurgaon Graduation mandatory Graduate with min 1 year exp in International/ EdTech sales Working days- 5, Weekends fixed off Salary- 5LPA- 11 LPA Require Immediate joiners Excellent communication skills Required Candidate profile Contact for more information/ To Apply HR Ridhi- 8178280056

Ready to shape the future of work? At Genpact, we don’t just adapt to change—we drive it. AI and digital innovation are redefining industries, and we’re leading the charge. Genpact’s AI Gigafactory, our industry-first accelerator, is an example of how we’re scaling advanced technology solutions to help global enterprises work smarter, grow faster, and transform at scale. From large-scale models to agentic AI, our breakthrough solutions tackle companies’ most complex challenges. If you thrive in a fast-moving, tech-driven environment, love solving real-world problems, and want to be part of a team that’s shaping the future, this is your moment. Genpact (NYSE: G) is an advanced technology serv...

You will be part of Boston Consulting Group, collaborating with leaders in business and society to address critical challenges and seize opportunities. BCG, a pioneer in business strategy since 1963, now specializes in total transformation, facilitating complex change, fostering organizational growth, establishing competitive advantages, and driving bottom-line impact. Success requires a combination of digital and human capabilities, and our diverse global teams offer deep industry knowledge and varied perspectives to instigate change. BCG provides solutions through cutting-edge management consulting, technology and design, corporate and digital ventures, and business purposes. Our collabora...

Urgently hiring WFM / RTA Specialist / Dialer Analyst US Process / NIGHT SHIFT WORK FROM OFFICE Location : KOLKATA WFM Associate General Job Responsibilities: The Workforce Specialist will be responsible for staffing, scheduling and reporting performance for the call center. This team is tasked with ensuring that business goals are met, while maintaining an environment where our entire company can balance business needs with their lives outside of work.Job Duties: Create and monitor agent schedules. Provide real-time scheduling and call flow support. Monitor real-time volume and respond to spikes in list or call volumes in relation to staffing levels, average customer wait time, and call aba...

*Sales Team Leader * Minimum 1- 4 years of experience in a relevant Contact center in outbound voice process *Graduation mandate *Excellent communication in English * 6 days working *Virtual interview *Job location Nagpur call on 7697428237

Looking for an Asterisk Support Engineer (13 yrs exp) in Meerut. Role involves troubleshooting, VoIP/SIP support, customer assistance, and system maintenance. PHP, Node.js & database skills preferred. Health insurance Mobile bill reimbursements

Roles and Responsibilities Provide technical support to end-users through phone, email, or chat for desktop issues related to hardware and software. Troubleshoot and resolve technical problems with dialers, CRM systems, ViOP calls, and other IT applications. Manage incoming requests from various channels (phone/email/chat) using an IT helpdesk system. Collaborate with team members to escalate complex issues and ensure timely resolution. Document all incidents and resolutions in a clear manner. Work location : Chennai Notice period : Immediate Desired Candidate Profile 2-5 years of experience in IT Support or System Support role. Strong knowledge of CRM systems, Dialer management, Desktop Sup...

referred candidate profile Experience as Team Lead on papers of 1years on papers. Experience in banking collections process is a must. Experience in BPO is a must. Comfortable with 6 days working Details 6 days working Day rotational shifts loction - Hyderabad

Dialer Manager (US Market) Location: Noida (Work From Office) Shift: US Shift About Us We are a Silicon Valleybased company specializing in large-scale case acquisition for law firms across the United States, with a strong focus on mass tort and personal injury. Our team includes senior leaders from Silicon Valley, India, and Romania, with a proven track record of launching successful products. We combine advanced dialer systems, AI-driven automation, and process excellence to deliver high-quality, compliant claimant intakes at scale. About the Role We are seeking a Dialer Manager with a strong background in dialer management to lead strategy, execution, and optimization of all outbound and ...

Must have Min 1.5yrs exp as a Team Leader in Tele Collections process BPO. Well Versed with KPIs Team handling skills Fluent in English 6 days Working Call 8447780697 send CV monu@creativeindians.com

In this role, you will be required to build and develop advanced analytics capabilities and assets/accelerators. You will be responsible for all aspects of end-to-end Workforce Management capability creation, including Operations (forecasting, capacity planning, staffing, scheduling, real-time monitoring, and operations management reporting and analysis), Software Configuration, as well as Insight generation. It will be your responsibility to build and update Standard Operating Procedures (SOPs) for Workforce Management with appropriate participation from multiple Operations and Analytics teams. You will need to develop a forecasting, capacity planning, and scheduling strategy and framework ...

The Manager, Contact Management Configuration is responsible for managing and optimizing enterprise Dialer, SMS, and Inbound (IB) routing systems to support Collections and Recovery operations. This role involves configuration, administration, and performance monitoring of dialer strategies while collaborating with IT, Audit, and Strategy teams to improve operational efficiency. Key Responsibilities: Dialer & Contact Strategy Management: Support weekly/monthly adjustments to dialer configurations in alignment with collection strategies. Review and optimize dialer settings to enhance performance and ensure compliance. Oversee projects involving dialer support, ensuring operational effectivene...

The Manager, Contact Management Configuration is responsible for managing and optimizing enterprise Dialer, SMS, and Inbound (IB) routing systems to support Collections and Recovery operations. This role involves configuration, administration, and performance monitoring of dialer strategies while collaborating with IT, Audit, and Strategy teams to improve operational efficiency. Key Responsibilities: Dialer & Contact Strategy Management: Support weekly/monthly adjustments to dialer configurations in alignment with collection strategies. Review and optimize dialer settings to enhance performance and ensure compliance. Oversee projects involving dialer support, ensuring operational effectivene...

As a Team Leader for the Sales Outbound Process, you will be required to have a minimum of 4 years of work experience in a relevant contact center voice process. Additionally, you should possess at least 2 years of experience as a Team Leader specifically in an Outbound setting. It is essential for you to have a strong knowledge of Dialer operations and a thorough understanding of various operational metrics, people practices including score calculation, parameters, ratings, and attrition. Having prior knowledge of the Sales Process will be an advantage in this role. Proficiency in MS Office tools such as Excel, Word, and PowerPoint is necessary. Furthermore, familiarity with concepts like G...

*Sales Team Leader & AM * Minimum 1- 4 years of experience in a relevant Contact center in outbound voice process *Graduation mandate *Excellent communication in English * 6 days working *Virtual interview *Job location Nagpur call on 7697428237

Hi We are looking for MIS EXECUTIVE Are you a highly motivated and detail-oriented individual with a passion for data Do you have a knack for turning complex numbers into clear, insightful reports that drive business decisions If so, we want you! We're looking for an MIS Executive to join our team at Digitide Solutions in Bangalore. In this role, you will be a key player in our Workforce Management (WFM) team, responsible for collecting, analyzing, and reporting on critical data to ensure operational excellence and help us make smarter, data-driven decisions. Job Opening: MIS Executive Company Name: DIGITIDE SOLUTIONS Location: Bangalore /Hyderabad /Chennai Salary: 4 - 4.5 LPA Professional E...

Role & responsibilities We are looking for a proactive Dialer & Campaign Manager cum Telecalling Supervisor to manage outbound/inbound campaigns, monitor telecalling teams, and drive successful customer communication strategies. The ideal candidate should have hands-on experience with dialer systems, telecaller coordination, and campaign performance optimizationespecially in promotional or sales-driven environments like gold savings schemes.Key Responsibilities: Campaign & Dialer Management Create, schedule, and monitor outbound campaigns using auto-dialers (e.g., GoAutoDial, VICIdial, Exotel, Ozonetel, or similar). Manage customer data lists, DND filters, retry logics, and time-zone setups....