87 Dialer Jobs - Page 2

referred candidate profile Experience as Team Lead on papers of 1years on papers. Experience in banking collections process is a must. Experience in BPO is a must. Comfortable with 6 days working Details 6 days working Day rotational shifts loction - Hyderabad

Dialer Manager (US Market) Location: Noida (Work From Office) Shift: US Shift About Us We are a Silicon Valleybased company specializing in large-scale case acquisition for law firms across the United States, with a strong focus on mass tort and personal injury. Our team includes senior leaders from Silicon Valley, India, and Romania, with a proven track record of launching successful products. We combine advanced dialer systems, AI-driven automation, and process excellence to deliver high-quality, compliant claimant intakes at scale. About the Role We are seeking a Dialer Manager with a strong background in dialer management to lead strategy, execution, and optimization of all outbound and ...

Must have Min 1.5yrs exp as a Team Leader in Tele Collections process BPO. Well Versed with KPIs Team handling skills Fluent in English 6 days Working Call 8447780697 send CV monu@creativeindians.com

In this role, you will be required to build and develop advanced analytics capabilities and assets/accelerators. You will be responsible for all aspects of end-to-end Workforce Management capability creation, including Operations (forecasting, capacity planning, staffing, scheduling, real-time monitoring, and operations management reporting and analysis), Software Configuration, as well as Insight generation. It will be your responsibility to build and update Standard Operating Procedures (SOPs) for Workforce Management with appropriate participation from multiple Operations and Analytics teams. You will need to develop a forecasting, capacity planning, and scheduling strategy and framework ...

The Manager, Contact Management Configuration is responsible for managing and optimizing enterprise Dialer, SMS, and Inbound (IB) routing systems to support Collections and Recovery operations. This role involves configuration, administration, and performance monitoring of dialer strategies while collaborating with IT, Audit, and Strategy teams to improve operational efficiency. Key Responsibilities: Dialer & Contact Strategy Management: Support weekly/monthly adjustments to dialer configurations in alignment with collection strategies. Review and optimize dialer settings to enhance performance and ensure compliance. Oversee projects involving dialer support, ensuring operational effectivene...

The Manager, Contact Management Configuration is responsible for managing and optimizing enterprise Dialer, SMS, and Inbound (IB) routing systems to support Collections and Recovery operations. This role involves configuration, administration, and performance monitoring of dialer strategies while collaborating with IT, Audit, and Strategy teams to improve operational efficiency. Key Responsibilities: Dialer & Contact Strategy Management: Support weekly/monthly adjustments to dialer configurations in alignment with collection strategies. Review and optimize dialer settings to enhance performance and ensure compliance. Oversee projects involving dialer support, ensuring operational effectivene...

As a Team Leader for the Sales Outbound Process, you will be required to have a minimum of 4 years of work experience in a relevant contact center voice process. Additionally, you should possess at least 2 years of experience as a Team Leader specifically in an Outbound setting. It is essential for you to have a strong knowledge of Dialer operations and a thorough understanding of various operational metrics, people practices including score calculation, parameters, ratings, and attrition. Having prior knowledge of the Sales Process will be an advantage in this role. Proficiency in MS Office tools such as Excel, Word, and PowerPoint is necessary. Furthermore, familiarity with concepts like G...

*Sales Team Leader & AM * Minimum 1- 4 years of experience in a relevant Contact center in outbound voice process *Graduation mandate *Excellent communication in English * 6 days working *Virtual interview *Job location Nagpur call on 7697428237

Hi We are looking for MIS EXECUTIVE Are you a highly motivated and detail-oriented individual with a passion for data Do you have a knack for turning complex numbers into clear, insightful reports that drive business decisions If so, we want you! We're looking for an MIS Executive to join our team at Digitide Solutions in Bangalore. In this role, you will be a key player in our Workforce Management (WFM) team, responsible for collecting, analyzing, and reporting on critical data to ensure operational excellence and help us make smarter, data-driven decisions. Job Opening: MIS Executive Company Name: DIGITIDE SOLUTIONS Location: Bangalore /Hyderabad /Chennai Salary: 4 - 4.5 LPA Professional E...

Role & responsibilities We are looking for a proactive Dialer & Campaign Manager cum Telecalling Supervisor to manage outbound/inbound campaigns, monitor telecalling teams, and drive successful customer communication strategies. The ideal candidate should have hands-on experience with dialer systems, telecaller coordination, and campaign performance optimizationespecially in promotional or sales-driven environments like gold savings schemes.Key Responsibilities: Campaign & Dialer Management Create, schedule, and monitor outbound campaigns using auto-dialers (e.g., GoAutoDial, VICIdial, Exotel, Ozonetel, or similar). Manage customer data lists, DND filters, retry logics, and time-zone setups....

Job Profile: Experience: Minimum 4-5 years in elevator/construction or related engineering field. Key Responsibilities: 1. Technical Expertise: Must be technically sound in both electrical and mechanical aspects. Strong analytical and troubleshooting abilities Good communication and coordination skills Familiarity with elevator installation processes Proficiency in reading technical drawings and schematics Capable of troubleshooting any type of reported field issues independently. 2. Coordination & Communication: Act as a key link between the field team and the factory team. Collect all field-reported issues and communicate them effectively to the factory for resolution. Ensure timely and ef...

We are looking for a skilled Asterisk Developer with 1 to 6 years of experience to join our team at Panzer Technologies, located in [location to be specified]. The ideal candidate will have expertise in developing and implementing Asterisk applications. Roles and Responsibility Design, develop, and test Asterisk applications using various programming languages. Collaborate with cross-functional teams to identify and prioritize project requirements. Develop and maintain high-quality, reliable, and scalable code. Troubleshoot and resolve technical issues efficiently. Participate in code reviews and contribute to improving overall code quality. Stay updated with the latest trends and technologi...

Urgently hiring WFM / RTA Associate - Dialer Operations US Process / NIGHT SHIFT WORK FROM OFFICE Experience of working on US debt collections process as Dialer Executive / WFM / RTA would be an advantage. Location : KOLKATA WFM Associate General Job Responsibilities: The Workforce Specialist will be responsible for staffing, scheduling and reporting performance for the call center. This team is tasked with ensuring that business goals are met, while maintaining an environment where our entire company can balance business needs with their lives outside of work.Job Duties: Create and monitor agent schedules. Provide real-time scheduling and call flow support. Monitor real-time volume and resp...

As a Presales Executive focusing on VoIP, Dialer, and Asterisk technology, your primary responsibilities will include: - Developing a solid understanding of core VoIP concepts, SIP protocols, and Asterisk-based dialers such as VICIdial and Dialshree. - Collaborating with senior team members to craft technical proposals, solution documentation, and engaging presentations. - Assisting in solution walkthroughs and product demonstrations to showcase the capabilities of the offerings. - Working closely with internal teams to gather technical requirements and deliver comprehensive pre-sales support. - Building and maintaining a knowledge base of common client inquiries and effective solutions. - U...

MUST 2yr BPO Operations Manager ON PAPER EXCLUDING AM/DM EXP 5+ YRS DOMESTIC OUTBOUND SALES PROCESS EXP INSURANCE SALES (No vacany for international or CS) SLA/ Attrition/Shrinkage Immediate joiners ONLY Whatsapp cv Amit 8178259405 /Neha 8287267407 Required Candidate profile Must Grad WFO NOIDA/Lucknow /KOLKATA/Bangalore/Mumbai/ Pune Only MUST should have 2yr BPO Manager on paper from Dom OB sales process Need Dom OB Sales Exp Only Perks and benefits Salary no constraint for suitable candidate

Assistant Manager to lead the Dialer Infrastructure and Operations across LMS vertical and other key business functions. The ideal candidate will oversee hardware and software systems, ensure the smooth execution of campaigns, and optimize dialling strategies to maximize operational efficiency,customer engagement, and business outcomes. Key Responsibilities: PAN-India Call Centre Setup Management: • Oversee and manage the setup, operations, and optimization of call centres across PAN India, ensuring consistent service delivery and alignment with organizational goals. Dialer Infrastructure Management: • Oversee the comprehensive Dialer Infrastructure, including hardware (calling servers, appl...

Who we are: Acqueon's conversational engagement software lets customer-centric brands orchestrate campaigns and proactively engage with consumers using voice, messaging, and email channels. Acqueon leverages a rich data platform, statistical and predictive models, and intelligent workflows to let enterprises maximize the potential of every customer conversation. Acqueon is trusted by 200 clients across industries to increase sales, drive proactive service, improve collections, and develop loyalty. At our core, Acqueon is a customer-centric company with a burning desire (backed by a suite of awesome, AI-powered technology) to help businesses provide friction-free, delightful, and referral-wor...

Key Responsibilities: Dialer Configuration & Strategy: Manage outbound and inbound dialer campaigns, lead management, call routing, and real-time queue strategies. Configure dialing modes (predictive, preview, manual) to align with fintech sales goals and customer servicing SLAs. Optimize contact strategies to reduce abandon rates and increase right-party contacts (RPCs). Cross-Functional Collaboration: Partner with Sales, Service, Risk, Legal, and Compliance teams to align dialer operations with business objectives and regulatory standards. Coordinate with IT and vendors to resolve issues and implement new dialer features or updates. Regulatory & Risk Compliance: Ensure campaigns adhere to ...

Role & responsibilities Manage a team responsible for collections, focusing on shrinkage and attrition reduction. Oversee the entire collection process from dialing to recovery, ensuring timely payments. Handle escalations effectively to minimize bucket risks and maintain high levels of customer satisfaction. Analyze data using Excel to identify trends and areas for improvement in collections management. Develop strategies to reduce delinquencies and improve overall performance metrics

Manage a team of collection agents to achieve daily targets through outbound calls, dialers, and bucket handling. Oversee the entire collections process from initial contact to final recovery, ensuring timely resolution of customer queries and issues. Develop strategies to reduce shrinkage rates by identifying areas for improvement in the collections process. Collaborate with other teams to resolve complex cases that require escalation or special attention. Analyze performance metrics such as AHT, Shrinkage, Attrition, CSat etc. to optimize team efficiency.

Job Title: Team Lead - Dialer & MIS Operations (Call Centre) || EMI Collections Contact: 9663151827 (Sanmay) Location: Bengaluru, India Experience Required: 3+ years in Dialer Operations, MIS, and Call Centre Team Management Function: Dialer Management, MIS Reporting, Team Leadership Employment Type: Full Time Languages known (minimum 2) : English, Telugu, Kannada, Tamil (Hindi not compulsory, but would be a plus) Role Overview: Resollect is seeking a highly driven and detail-oriented professional to lead our dialer operations, manage real-time MIS reporting, and supervise a dynamic team of 2530 tele-callers. The ideal candidate has experience with dialer platforms like Ozonetel, Exotel, etc...

You should have an understanding of configuring Genesys PureCloud and PureCloud BYOC Cloud. Design Genesys Architect flow using various Genesys tools, Google Dialog, and Voice Bots. Ensure proper coordination of software application design, development, testing, quality assurance, configuration, installation, and support to ensure smooth, stable, and timely implementation of work requests and issue resolution. Deep functional and technical understanding of APIs and related integration with external NLU services. Functional and technical understanding of building API-based integrations with Salesforce, MS Dynamics, etc. You should have 5 to 10 years of experience implementing multichannel sel...

Communicate timely and accurate information to all sales team members. Track and update weekly sales performance reports. Monitor and drive team targets and performance. Provide regular feedback and follow up on action plans with Sales Agents

Job Purpose : The role entails ensuring stability of dialer application, telecom lines performance management and real time monitoring. And reducing idle time of the agents by delivering system enhancements and analyzing database to improve existing processes effectively through technological advances. Roles & Responsibilities : Manage daily outbound call center dialer functionality end to end and real time Real time manage the dialer application for upload of database Monitor and churn the database tables as per the connectivity delivered in a specific campaign Control Idle time and call drop offs by understanding pacing ratios Responsible to manage telecom lines recommend and switch lines ...

Job Responsibilities • To look after 700 seats outbound call centre operations and deliver high productivity through controlling, monitoring, analyzing & reviewing system. • Determines call center operational strategies by conducting needs assessments, performance reviews, capacity planning, and cost/benefit analyses; defining user requirements; establishing technical specifications, and production, productivity, quality, and customer-service standards; contributing information and analysis to organizational strategic plans and reviews. • Develops call center systems by developing customer interaction and voice response systems, and voice networks; designing user interfaces; developing and e...