40 Dialer Jobs - Page 2

Assistant Manager to lead the Dialer Infrastructure and Operations across LMS vertical and other key business functions. The ideal candidate will oversee hardware and software systems, ensure the smooth execution of campaigns, and optimize dialling strategies to maximize operational efficiency,customer engagement, and business outcomes. Key Responsibilities: PAN-India Call Centre Setup Management: • Oversee and manage the setup, operations, and optimization of call centres across PAN India, ensuring consistent service delivery and alignment with organizational goals. Dialer Infrastructure Management: • Oversee the comprehensive Dialer Infrastructure, including hardware (calling servers, application servers, database servers, calling lines, and gateways) and software (CRM, campaign management tools, and lead processing systems). • Manage multiple verticals, such as Mortgage, Cross-Sell, Inbound Queues, and supporting functions like Quality and Coordinators. • Ensure seamless integration of outbound and inbound campaigns with existing and new systems. • Install, configure, troubleshoot, and maintain Dialer systems to support business goals. Campaign and Operational Oversight: • Monitor and analyse lead penetration rates, creating strategies to maximize engagement and outcomes. • Optimize dialling modes (predictive, preview, manual) for efficiency and compliance with regulatory standards. • Collaborate with operational and IT teams to enhance system performance and resolve issues. Vendor and Stakeholder Management: • Manage relationships with Dialer vendors and technology providers to ensure optimal service delivery. • Act as a liaison between internal stakeholders and external partners to address operational requirements. Compliance and Regulatory Adherence: • Ensure all dialling operations adhere to legal and regulatory requirements, maintaining data security and operational compliance. Team Leadership and Development: • Build and lead a high-performing team, fostering a culture of collaboration and continuous improvement. • Provide training and development opportunities to enhance team expertise in Dialer operations and related technologies. Strategic Planning and Innovation: • Identify and implement advanced dialling technologies and practices to drive innovation. • Develop and manage dialling strategies to support evolving business needs and market conditions. Required Qualifications: • Bachelors degree in Information Technology, Business Administration, or related field. Advanced certifications are a plus. • 8+ years of experience in Dialer management, with at least 3 years in a leadership role. • Strong understanding of Dialer systems, CRM tools, and campaign management platforms. • Proven track record of managing large-scale campaigns and complex Dialer infrastructures. • Knowledge of regulatory standards such as TCPA, DNC, and GDPR. Preferred Skills: • Analytical mind-set with the ability to interpret data and derive actionable insights. • Excellent leadership, communication, and stakeholder management skills. • Expertise in predictive, preview, and manual dialling strategies.

Walk-in drive for Team Leader - telesales process Date: 31st Mar'25 to 1st April'25 Timing: 11:00 am to 3:00 pm Team Leader Telesales Openings: 2 Experience: 2+ years Generate leads for customers interested in taking Loan through outcall campaigns. Coordinate with branches for document collection and loan application processing . Explain in detail any special offers or promotions available to customers. Must be well versed in Hindi language. Should have team handling experience. Must have excellent experience in dialer. If interested walk-in below mentioned venue with updated resume, pancard & aadhar card. Note: Kindly carry soft copy of this job ad for gate pass entry. Venue:SMFG India Credit Co. Ltd. (Formerly Fullerton India Credit Co. Ltd.) Commerzone IT Park, Tower B, 1st Floor, Mount Poonamallee Road, Porur, Chennai, Tamil Nadu - 600116 Contact Person: Gayathri Anand Pls email queries to gayathri.anand@smfgindia.com

Role & responsibilities Develop, configure, and manage Asterisk-based VoIP solutions Implement and troubleshoot SIP, IAX2, PRI, and WebRTC connections Develop custom AGI scripts, dial plans, and IVR solutions Integrate Asterisk with CRM, databases, and third-party APIs Optimize call routing, failover mechanisms, and load balancing Monitor, debug, and enhance system performance for scalability and security Automate workflows and reporting using bash scripts, PHP, or Python Ensure high availability and disaster recovery solutions for Asterisk-based systems Provide technical support and documentation for deployed solutions Preferred candidate profile 3+ years of experience in Asterisk PBX, FreePBX, or related VoIP platforms Strong understanding of SIP, RTP, WebRTC, and VoIP protocols Proficiency in AGI scripting, dial plan customization, and IVR development Experience with Linux (Ubuntu/CentOS), MySQL/PostgreSQL, and Bash scripting Knowledge of networking, firewalls, NAT traversal, and QoS for VoIP Hands-on experience with API integrations (REST, SOAP, WebSockets) Familiarity with VoIP security best practices Experience with Kamailio, OpenSIPS, or Freeswitch Knowledge of cloud-based VoIP solutions (AWS, Azure, GCP) Understanding of call center solutions like Vicidial, GoAutoDial Experience with AI-based voice recognition and text-to-speech engines

We are seeking a highly skilled and experienced Genesys Dialer Expert . The ideal candidate will have a strong background in implementing, configuring, and optimizing Genesys Dialer solutions to enhance operational efficiency and drive performance improvements in our environment. Key Responsibilities: Dialer Configuration: Design, configure, and manage Genesys Dialer systems to ensure optimal performance and compliance with business requirements. Performance Monitoring: Monitor and analyze dialer metrics, making recommendations for improvements and enhancements to increase efficiency and effectiveness. Troubleshooting: Identify and resolve technical issues related to the dialer system, coordinating with internal teams and vendor support as necessary. Campaign Management: Develop and manage outbound and inbound call campaigns, including scheduling, list management, and reporting. Reporting and Analytics: Generate and review reports to assess dialer performance; provide insights and actionable recommendations to senior management. Collaboration: Work closely with cross-functional teams, including IT, operations, and marketing, to align dialer strategies with business objectives. Training and Support: Provide training to staff on dialer functionality and best practices; act as the primary point of contact for dialer-related queries. Compliance and Standards: Ensure that all dialing practices adhere to legal and industry regulations, including TCPA and GDPR. Qualifications: Education: Bachelors degree in Computer Science, Information Technology, or a related field preferred. Technical Skills: Strong understanding of Genesys architecture, including routing, scripting, and reporting features.

Please Call/Whatsapp Siddharth@8586015450 Or Nadir @ 9971055900 to apply. Eligibility : Grad, Min 2 to 8 yrs exp required in outbound Sales. Must have worked on Dialer Package : Up To : 5LPA + Incentives Location:-Gurgaon Required Candidate profile Must have managed a team of Tele sales/ sales executives Experience only in Tele sales/Outbound sales to be considered Must have managed a team of 15-20 team members Call / WhatsApp @ 8586015450 Perks and benefits Huge Incentives

Tele Banking Executive is responsible to to engage with New to Bank + Existing customers of the Bank to service and provide product interventions with relevant offers for all Core objectives of the channel & further Cross Sell Up Sell other Products of the Bank Other engagement interventions across business objectives will include: Activation, Retention, Service, Winback Merchants through various interventions

The role entails ensuring stability of dialer application, telecom lines performance management, real-time monitoring, and reducing idle time of the agents by delivering system enhancements required to better the existing process in the most cost-efficient and technology-effective manner. Role & Responsibilities Dialer Operations Management: Oversees the operation and maintenance of the dialer system used in the contact center or collection environment. To ensure the dialer system is configured properly and running smoothly to optimize contact center efficiency. Dialing Strategy and Optimization: Responsible for developing and implementing dialing strategies that maximize contact center productivity and efficiency. Campaign Management: Should manage outbound dialing campaigns and their associated parameters, such as dialing lists, scripting, call dispositions, and call routing rules. Should collaborate with stakeholders to understand campaign goals and requirements, ensure compliance with regulations and industry best practices, and optimize campaign performance. Performance Monitoring and Reporting: Monitors dialer performance and campaign metrics to identify trends, patterns, and areas for improvement. Generate reports on campaign effectiveness, agent performance, and dialer system performance. To analyze data to provide insights and recommendations for optimizing dialer operations. Compliance and Regulatory Adherence: Ensures compliance with applicable regulations and guidelines, such as TCPA (Telephone Consumer Protection Act) and DNC (Do-Not-Call) regulations. To implement and enforce dialing policies and procedures to protect consumers' rights and mitigate legal risks associated with outbound dialing operations. Dialer System Administration: Should handle the administration and configuration of the dialer system. To manage dialer settings, maintain call lists, import/export data, and oversee system integrations with other contact center tools and technologies. To troubleshoot technical issues and liaise with IT or vendor support for problem resolution. Vendor Management: Should interact with dialer system vendors or service providers. Participate in vendor evaluations, contract negotiations, and performance monitoring. Should ensure that vendors deliver quality services, meet service level agreements (SLAs), and address any technical or operational issues promptly. Continuous Improvement: Should drive continuous improvement initiatives to enhance dialer system functionality, campaign performance, and overall contact center operations. Should identify process bottlenecks, recommend system enhancements or automation opportunities, and implement best practices to increase efficiency and productivity. SIM/SIP Management: Should overlook the SIP and SIM requirements. Educational Qualification Bachelor's degree in a related field (preferred). Minimum Experience 3-6 years of experience in call center management, automation, or a similar role. Job Specific Skills 3-6 years of experience in call center management, automation, or a similar role. Proficiency in using dialer software and call center technologies. Strong knowledge of compliance regulations, including TCPA and DNC rules. Excellent communication, leadership, and problem-solving skills. Analytical mindset and the ability to make data-driven decisions. Strong organizational skills and attention to detail

Dear Candidate, Urgent Opening in Paisabazaar for Team Leader Role for Outbound Sales Process. (Mumbai |Chennai| Gurgoan | Delhi ) Share Resume or call 9971669628 (REBECA) or mail rebecavicky@paisabazaar.com Looking candidates with hands on experience in Telesales + People Management Process - Outbound Sales Product - Credit Cards Shift - Day shift only Working Days -6 Days (Rotational Off) Fixed Salary+ Unlimited Incentives No Cold Calling No Cab Facility Job Locations: Mumbai Role description: 1) Assisting customers in sale of a range of financial products on phone 2) Role entails working only in Day shift 3) Fully responsible for meeting and exceeding targets as assigned periodically 4) Reaching productivity that meets job standards, while working with speed and accuracy 5) Flexible, able to shift priorities to accommodate changing demands. 6) Ensure no losses or errors occurred while assisting customers 7) Work towards ensuring zero cases of mis-selling / fraud in the processes 8) Responding in a timely and effective manner to all internal communication. 9) Adheres to and supports company policies and practices. Candidate Profile: 1) Flexible to work in 6 days, roster off environment 2) Good selling and negotiations skills 3) Minimum 3 to 5 year experience in working in the areas of Sales Regards, HR Rebeca

Job Purpose Objective is to create a virtuous cycle of improvement in our dialer system & process to increase ease for our DMS call center team. Duties and Responsibilities To delivers Innovations. Builds on the ideas identified and shared on agreed timeline. Work with Business/IT in BFL to understand the dialer requirement for business along with CRM integration. Preparation of BRD, User Stories & Test Cases, underlying business processes, and implementation plans with readiness of API specs for dialer specific products/Process flow. Co-ordinate development of solution in line with captured requirements. Necessary business approvals/underwriting approvals to be in sync with APIs and integration kit. Manage the UAT efforts until released into production and provide post-production after-care. Having comprehensive understanding of various phases like Requirement Gathering, Analysis, Design, Development and Testing. Analyzing core system components and extracting business logic and rules for seamless integrations. Work with key stakeholders to effectively orchestrate IT integration of Dialer and CRM integration along with DMS related requirement on customer App (3in1). Key Decisions / Dimensions To execute cross-functional digital projects maintain and manage agreed timelines. To track team KPI and performance Major Challenges To execute cross-functional digital projects as per agreed timeline and in-line with RBI, legal & compliance guidelines. To solve problems for issues that may emerge in the fulfillment space in course of a cross-functional digital project. Identify high customer impact processes within fulfillment and transform them via digital. To make sure real time dialer product & platform support to business & field team Required Qualifications and Experience a)Qualifications Postgraduate with Project Management skill set or Engineering Graduates b)Work Experience More than 2-5 years of experience in financial industry Experience in Project Management, Dialer and CRM platform, Semi technical understanding of APIs, Loan life cycle understanding. Web portal, Cloud & web based dialer along development delivery will be an added advantage

Skill required: Workforce Dialer - Workforce Management (WFM) Designation: Workforce Services Senior Analyst Qualifications: Any Graduation Years of Experience: 5 to 8 years What would you do? You will be aligned with our Customer Support vertical and help us in managing/ resolving customers query, handling escalations and complaints of the dissatisfied customers & giving best resolutions. You will also be responsible for closing the fault and complaints within SLA s.strategic alignment of people and resources to business objectives in ways that optimize and automate scheduling and performance management based on agent availability, forecast call volume, and revenue targets.The Workforce Management team focuses on maximizing performance levels and competency for an organization. This includes activities needed to maintain a productive workforce, such as field service management, human resource management, performance and training management, data collection, recruiting, budgeting, forecasting, scheduling, and analytics. This team owns the client relationship and partner on Capacity Planning/Schedule Adherence, help gather insights and provide feedback on the gaps/opportunities in performance capacity. The team helps identify, evaluate and drive continuous improvement in Service Delivery Performance. This team is also responsible for innovation in the workforce management space - providing insights to Accenture and Client leadership on improving efficiencies. They also ensure adherence to revenue and cost targets, own efficiency improvement goals. This team also partners wit regional leads and ensure we are compliant on all internal and client audits. What are we looking for? Microsoft Excel Microsoft PowerPoint Adaptable and flexible Ability to work well in a team Written and verbal communication Agility for quick learning Ability to meet deadlines Workforce Analytics Workforce Experience Analytics Roles and Responsibilities: In this role you are required to do analysis and solving of increasingly complex problems Your day to day interactions are with peers within Accenture You are likely to have some interaction with clients and/or Accenture management You will be given minimal instruction on daily work/tasks and a moderate level of instruction on new assignments Decisions that are made by you impact your own work and may impact the work of others In this role you would be an individual contributor and/or oversee a small work effort and/or team Please note that this role may require you to work in rotational shifts Qualifications Any Graduation

MUST have 2yr BPO AVP Operation on paper from Dom Outbound sales(Insurance sales) WFO Bhopal /Gurgaon/Delhi Call/WhatsApp cv to Neha 8287267407 Amit 8851792136 Required Candidate profile WFO Bhopal, Gurgaon and Delhi Call/WhatsApp cv to Neha 8287267407 Amit 8851792136 Perks and benefits Salary no constraint for suitable candidate

Designation: Dialer Manager Graduation: Any Graduate/Post Graduate Payroll-Bank Experience: 2+ years of relevant experience. CTC Upto : 7L Age – Upto 30yrs Job Location : Thane , Quantum, Hiranandani Estate Call 7738521154 Shilpa www.hyfly.in Required Candidate profile Manage daily outbound call center dialer functionality end to end Monitor and churn the database tables and upload Database Control Idle time and call drop offs Switch lines between GSM, PRI & SIP Perks and benefits Medical Allowance + Daily Allowance

Designation: Dialer Manager Graduation: Any Graduate/Post Graduate Payroll-Bank Experience: 2+ years of relevant experience. CTC Upto : 7L Age – Upto 30yrs Job Location : Thane , Quantum, Hiranandani Estate Call 7738521154 Shilpa www.hyfly.in Required Candidate profile Manage daily outbound call center dialer functionality end to end Monitor and churn the database tables and upload Database Control Idle time and call drop offs Switch lines between GSM, PRI & SIP Perks and benefits Medical Allowance + Daily Allowance

Designation: Dialer Manager Graduation: Any Graduate/Post Graduate Payroll-Bank Experience: 2+ years of relevant experience. CTC Upto : 7L Age – Upto 30yrs Job Location : Thane , Quantum, Hiranandani Estate Call 7738521154 Shilpa www.hyfly.in Required Candidate profile Manage daily outbound call center dialer functionality end to end Monitor and churn the database tables and upload Database Control Idle time and call drop offs Switch lines between GSM, PRI & SIP Perks and benefits Medical Allowance + Daily Allowance

Designation: Dialer Manager Graduation: Any Graduate/Post Graduate Payroll-Bank Experience: 2+ years of relevant experience. CTC Upto : 7L Age – Upto 30yrs Job Location : Thane , Quantum, Hiranandani Estate Call 7738521154 Shilpa www.hyfly.in Required Candidate profile Manage daily outbound call center dialer functionality end to end Monitor and churn the database tables and upload Database Control Idle time and call drop offs Switch lines between GSM, PRI & SIP Perks and benefits Medical Allowance + Daily Allowance