127 Dialer Jobs - Page 2

Sprinklr is a leading enterprise software company for all customer-facing functions. With advanced AI, Sprinklr's unified customer experience management (Unified-CXM) platform helps companies deliver human experiences to every customer, every time, across any modern channel. Headquartered in New York City with employees around the world, Sprinklr works with more than 1,000 of the world's most valuable enterprises global brands like Microsoft, P&G, Samsung and more than 50% of the Fortune 100. Job Description Job Description Lead end-to-end implementation of Sprinklr's CCaaS solutions for complex enterprise clients across diverse industries, ensuring scalability, performance, and long-term va...

About the Job Were searching for a Dialer Manager to be responsible for the support of enterprise Dialer, SMS, and IB routing intraday configuration and administration. This position resides within the Collections Strategy & Performance Management Team and supports the Collection and Recovery departments. The Dialer Manager will assist in managing key Collections & Recovery initiatives including in-house and vendor placement strategies. This role will also interface on occasion with other department operations, daily operations review, and audit/compliance staff. As Dialer Manager, You Will Be responsible for the development and deployment of performance monitoring dashboards and skills asse...

About The Role Project Role : Application Lead Project Role Description : Lead the effort to design, build and configure applications, acting as the primary point of contact. Must have skills : Genesys Cloud CX Good to have skills : NA Minimum 5 year(s) of experience is required Educational Qualification : 15 years full time education Summary :We are looking for a highly skilled Genesys Cloud Developer with deep expertise in voice routing, outbound dialer implementations, and voice bot development. The ideal candidate will bring strong experience in API integrations, Terraform-based deployments. You will be a key member of an Agile (SAFe) delivery team, responsible for designing, building, a...

About the Role: We are seeking an analytical and detail-oriented Dialer Analyst to join our team. This role will be responsible for analyzing collections dialer operations, identifying optimization opportunities, and driving strategies that maximize Right Party Contacts (RPCs), improve agent productivity, and enhance overall recovery performance. The ideal candidate will have strong data analysis skills, a deep understanding of dialer platforms, and proven experience in contact center collections operations. Key Responsibilities Monitor and analyze daily dialer performance metrics to ensure maximum efficiency and effectiveness. Identify trends, gaps, and opportunities to improve Right Party ...

Job description CHENNAI (MOUNT ROAD): TNEB Government call centre - voice process ICCS BPO is hiring for 100 Customer care Executives in Chennai Day & night shift), 6 days working with 1 week off Handle customer queries and there is no targets and pressures with flexible working shifts Mode - Direct Walkin Time:10AM to 5PM Walk-In LOCATION:Tangedco Corporate office building,minnagam building 1st floor anna Salai , mount road,opp geetham hotel, Near mount road Lic stop Chennai-600004 Qualification: Any degree/diploma/ Any 3 year diploma (Without arrears) Experience - 0 to 1 years Shift - Rotational Shift WeeK Off - Rotational week off Salary up to - 11k to 12k Benefits -(OT allowances) Intere...

Role Overview: As a Technical Support Engineer III at Observe.AI, you will play a crucial role in providing efficient and accurate technical support for Observe.AI's product to ensure customer satisfaction. Your technical expertise and experience will help drive a customer-first mindset with every customer interaction. You will be responsible for improving the deflection rate of engineering-based escalations, collaborating with various teams, analyzing user challenges, providing support for integrations, mentoring L2 Support agents, and continuously improving team processes. Key Responsibilities: - Provide efficient and accurate technical support for Observe.AI's product to ensure customer s...

Min 3-5 years of dialer management and MIS reporting experience. Hands-on experience with predictive/progressive dialers (e.g., Ameyo, Five9, Avaya, Genesys). Proficiency in Excel (pivot tables, VLOOKUP, charts) and reporting tools. Required Candidate profile 6 days working Excellent communication Valid Passport needed Noida CTC can vary from 6 to 9L Call Vikas 8527840989 Email vikasimaginators@gmail.com

Handle inbound calls - resolve ac holders queries like issues in internet banking, take lost cards complaints, etc; cross-sell products like add on credit cards, SIP, MF. 2 rotational week offs provided Required Candidate profile Graduates with fluent English can apply Age less than 30 yrs Experience in Call center, BPO, Banks in voice support will be an added advantage Males should be ok to work in night shifts by rotation Perks and benefits 100-200 rs snight shift allowance for males

Hiring for a WFM Role for Multiple locations in India. Mainly Hiring for Gurgaon Bangalore Hyderabad Pune Kolkata Mumbai CTC 6 Lakhs to 18 Lakhs I am interested in candidates. Please apply online to the posting, and will get a call. Regards,

Team Management: Provide leadership, guidance, and coaching to a team of customer service representatives. Performance Monitoring: Monitor team performance closely to ensure individual and team targets are met or exceeded. Training and Development: Conduct regular training sessions to enhance the skills and knowledge of team members. Quality Assurance: Ensure adherence to quality standards and procedures by conducting regular quality checks and providing feedback to team members. Issue Resolution: Address escalated customer issues and complaints in a timely and effective manner. Reporting: Generate and analyse performance reports to identify trends, areas for improvement, and best practices....

Responsibilities: * Troubleshoot software issues on Linux systems * Manage dialer system maintenance * Provide technical support via phone/email * Collaborate with product development team * Resolve customer complaints promptly Shift allowance

Job Title: Lead Workforce Management (WFM) Company: Globiva Location: Gurgaon (Sector 18) Work Mode: Work From Office (WFO) Working Days: 6 Days (Fixed/Rotational Off as per policy) About the Role We are hiring an experienced Lead WFM for our BPO operations. The role involves team handling, advanced reporting, dialer management, and workforce planning to ensure process efficiency and business targets are met. Key Responsibilities Lead and manage a team of WFM executives, ensuring smooth workforce operations. Forecast call volumes, plan capacity, and build schedules for optimum resource utilization. Manage real-time monitoring, shrinkage control, and adherence tracking. Handle dialer manageme...

As a Presales Executive focusing on VoIP, Dialer, and Asterisk technology, your primary responsibilities will include: - Developing a solid understanding of core VoIP concepts, SIP protocols, and Asterisk-based dialers such as VICIdial and Dialshree. - Collaborating with senior team members to craft technical proposals, solution documentation, and engaging presentations. - Assisting in solution walkthroughs and product demonstrations to showcase the capabilities of the offerings. - Working closely with internal teams to gather technical requirements and deliver comprehensive pre-sales support. - Building and maintaining a knowledge base of common client inquiries and effective solutions. - U...

Hi Jobseekers, We are seeking a highly motivated and results-driven Assistant Manager - Sales to join our dynamic sales team. Job Posting: Assisstant Managr Sales Location: Salt Lak, Kolkata Salary: Upto 6.5 LPA (based on experience) Experience: 6+ years in BPO Quality (with at least 1 year as Assistant Manager on paper) Key Responsibilities: Assist the Sales Manager in developing and executing sales strategies to achieve monthly and quarterly sales goals. Identify and target new business opportunities to drive revenue growth. Build and maintain strong relationships with existing customers, addressing any concerns or issues promptly Supervise and motivate the sales team to meet or exc eed pe...

Role & responsibilities Troubleshooting and Issue Resolution: Identify and diagnose issues with dialer systems, including call routing, lead distribution, campaign settings, and data integrity. Resolve technical problems reported by users, providing timely solutions and workarounds. Analyze error logs and system performance metrics to pinpoint root causes. System Administration and Configuration: Configure and manage dialer settings based on client requirements, including campaign creation, dialing strategies (predictive, progressive, etc.), and call filtering. Implement updates and patches to the dialer software. Monitor dialer performance and make necessary adjustments to optimize call flo...

Responsibilities: Collaborate with sales team on lead generation strategies Monitor call quality & provide feedback Ensure compliance with company policies & procedures Manage dialer campaigns & schedules Health insurance Life insurance

Role & responsibilities L1 Network Engineer Basic level understanding of Network & Telecom infra and services. Alert management through deployed NMS solution 2-3 yrs Having an intermediate level of understanding of Network Devices (Routers /Switches/Exchanges/Firewall / Wireless System) Configuring the Network equipment with minimum / basic configuration Hands & Feet support as per remote instructions. Understanding Voice PBX, Dialer, Voice Recorder, CDR Ability to provide level 1 hands & feet support for all Network & Voice related issues Closure of assigned tickets Ticket closures within SLA Interdomain Knowledge to attend network and voice related L1 calls Monthly Inventory & Spare manage...

Role & responsibilities Network L1 Basic level understanding of Network & Telecom infra and services. Alert management through deployed NMS solution 2-3 yrs Having an intermediate level of understanding of Network Devices (Routers /Switches/Exchanges/Firewall / Wireless System) Configuring the Network equipment with minimum / basic configuration Hands & Feet support as per remote instructions. Understanding Voice PBX, Dialer, Voice Recorder, CDR Ability to provide level 1 hands & feet support for all Network & Voice related issues Closure of assigned tickets Ticket closures within SLA Interdomain Knowledge to attend network and voice related L1 calls Monthly Inventory & Spare management repo...

Note- Candidate should be from BPO background only and on paper experience Industry Exposure Required Can communicate in Hindi and English both. Experience in Outbound Tele calling/Tele Sales/lead generation. Lead Generation process Outbound Tele calling exposure is preferable. Must have worked on dialer. Job Role Communicates information in a timely, accurate and understood manner to all sales team members. Track and accurately update operational performance files for Sales Agents on a weekly basis. Manage and drive sales team target and performance. Dive sales teams performance on systems and all metrics in accordance with the contractual obligation Ensure regular feedback is given to Sale...

Join us in bringing joy to customer experience. Five9 is a leading provider of cloud contact center software, bringing the power of cloud innovation to customers worldwide. Living our values everyday results in our team-first culture and enables us to innovate, grow, and thrive while enjoying the journey together. We celebrate diversity and foster an inclusive environment, empowering our employees to be their authentic selves. To complement our rapid growth, we are actively looking for a talented and experienced Workforce Optimization (WFO) Consultant to join our Professional Services team. In this role, you will be responsible for consultative performance in all areas related to Five9's sol...

Key Responsibilities: Workforce Management: Monitor real-time queue performance and agent adherence. Forecast call volumes and staffing requirements using historical data. Prepare agent schedules and adjust intraday staffing as needed. Coordinate with operations to manage shrinkage, absenteeism, and staffing gaps. Support capacity planning and headcount analysis. MIS & Reporting: Create and maintain daily, weekly, and monthly reports (e.g., attendance, productivity, service level). Generate dashboards in Excel or Power BI for performance and staffing metrics. Automate reporting processes to improve accuracy and efficiency. Ensure data accuracy and timely report delivery to stakeholders. Expe...

Role & responsibilities Design Ownership : Create and refine UI/UX for web and mobile applications (Agent Dashboard, Admin Panels, Analytics, Campaign Management, Dialer Interfaces). AI-First Design : Leverage AI-assisted tools (Figma AI features, MidJourney/Freepik plugins, generative design assistants) to speed up workflows and ensure design consistency. Prototyping & Wireframing : Develop interactive prototypes, user flows, and wireframes to communicate design ideas effectively. Front-End Handoff : Collaborate with developers, ensuring smooth handoff with HTML, CSS, and responsive design knowledge . Global SaaS Context : Build experiences keeping in mind multilingual, compliance-heavy, an...

Company name : Insight customer call solutions (ICCS) ICCS ( Inbound customer care) WE ARE HIRING FOR TAMIL VOICE PROCESS Walk-in timing -9AM to 5PM Qualification: Any degree/diploma/ Any 3 year diploma Experience - 0 to 1 years Shift - Rotational Shift WeeK Off - Rotational week off Salary up to - 11k to 14k Benefits -(OT allowance+ attendance allowance) Walk-In LOCATION:Tangedco Corporate office building,minnagam building 1st floor anna Salai , mount road,opp geetham hotel, Near mount road Lic stop Chennai-600004 Walk-In LOCATION: Goverment data center 1st floor kotturpuram Near Anna library Chennai 600020. Walk-In LOCATION: Rathha Tek Meadows Campus, Tower C, 3rd Floor, No.51, Rajiv Gandh...

Hiring for Collections Manager 6 days working Day shifts upto 10 LPA Min 2 years of experience as manager- Credit Card Collections Manager is required Team Handling Exp is mandatory HR Neeraj : 9315231503 HR Ridhi : 8178280056

Role Overview We are seeking a Floor Manager Collections to oversee daily operations on the call center floor. The role involves supervising team leaders and agents, ensuring adherence to processes, monitoring performance metrics, and driving recovery efficiency while maintaining compliance standards. Key Responsibilities Manage day-to-day floor operations for the collections process across multiple DPD (Days Past Due) buckets. Supervise and guide Team Leaders and Collection Agents to achieve recovery targets. Monitor and track key collection metrics: RPC (Right Party Contact), PTP (Promise to Pay), CE% (Collection Efficiency), and roll rates. Implement dialer strategies and calling campaign...