40 Dialer Jobs

Company name : Insight customer call solutions (ICCS) (TNEB) ICCS ( Inbound customer care) WE ARE HIRING FOR TAMIL VOICE PROCESS Walk-in timing -9AM to 5PM Qualification: Any degree/diploma/ Any 3 year diploma Experience - 0 to 1 years Shift - Rotational Shift WeeK Off - Rotational week off Salary up to - 13k to 14k Benefits -(OT allowance+ attendance allowance) Walk-In LOCATION:Tangedco Corporate office building,minnagam building 1st floor anna Salai , mount road,opp geetham hotel, Near mount road Lic stop Chennai-600004 Walk-In LOCATION: Goverment data center 1st floor kotturpuram Near Anna library Chennai 600020. Walk-In LOCATION: Rathha Tek Meadows Campus, Tower C, 3rd Floor, No.51, Rajiv Gandhi Salai, (OMR), Sholinganallur, Chennai-600 119 Interested candidate share your resume:6381000387 Contact person: YOGESWARI HR Apply CV to : yogeswari@iccsbpo.co.in

Dear Candidate, Greetings from Baroda Global Shared Services Limited!! (BGSSL) (A wholly owned subsidiary by Bank Of Baroda) Job responsibilities Role & responsibilities Dialer Operations Management Dialing Strategy and Optimization Campaign Management Compliance and Regulatory Adherence Dialer System Administration Vendor Management Continuous process improvement SIM/SIP Management Desired candidate profile Should have atleast 1-3 years of experience as Dialer in BPO setup Experience in ConVox will be preferable Well-versed SIP line management Well-versed with Campaign management Proactive approach Problem-solving skills Immediate joiner Ready to relocate to Vadodara (GJ) and Work From Office Interested candidates can mail their updated resume to below email IDs: harshavardhan.date@bgss.in & kapil.gautam@bgss.in For any queries, do contact us: 0265 - 2611804 / 06 Job location Baroda Global Shared Services Ltd. 4th Floor, Indra Complex, Near Spandan Circle, Sindhwai Mata Road, Manjalpur, Vadodara (GJ) Regards, HR Team - BGSSL

Skill required: Workforce Dialer - Workforce Management (WFM) Designation: Workforce Services Senior Analyst Qualifications: Any Graduation Years of Experience: 5 to 8 years Language - Ability: English(International) - Expert About Accenture Accenture is a global professional services company with leading capabilities in digital, cloud and security.Combining unmatched experience and specialized skills across more than 40 industries, we offer Strategy and Consulting, Technology and Operations services, and Accenture Song all powered by the worlds largest network of Advanced Technology and Intelligent Operations centers. Our 699,000 people deliver on the promise of technology and human ingenuity every day, serving clients in more than 120 countries. We embrace the power of change to create value and shared success for our clients, people, shareholders, partners and communities.Visit us at www.accenture.com What would you do You will be aligned with our Customer Support vertical and help us in managing/ resolving customers query, handling escalations and complaints of the dissatisfied customers & giving best resolutions. You will also be responsible for closing the fault and complaints within SLA s.strategic alignment of people and resources to business objectives in ways that optimize and automate scheduling and performance management based on agent availability, forecast call volume, and revenue targets.An institutional process that maximizes performance levels and competency for an organization. The process includes all the activities needed to maintain a productive workforce, such as field service management, human resource management, performance and training management, data collection, recruiting, budgeting, forecasting, scheduling and analytics. What are we looking for Workforce AnalyticsWorkforce Experience AnalyticsAdaptable and flexibleAbility to perform under pressureAgility for quick learningAbility to work well in a teamWritten and verbal communicationMicrosoft ExcelMicrosoft PowerPoint Roles and Responsibilities: In this role you are required to do analysis and solving of increasingly complex problems Your day to day interactions are with peers within Accenture You are likely to have some interaction with clients and/or Accenture management You will be given minimal instruction on daily work/tasks and a moderate level of instruction on new assignments Decisions that are made by you impact your own work and may impact the work of others In this role you would be an individual contributor and/or oversee a small work effort and/or team Please note that this role may require you to work in rotational shifts Qualification Any Graduation

At least 4+ years of experience into General/Life Insurance Customer Service. Must be aware of shrinkage, attrition, AHT, NPS, CSAT Excellent knowledge of Dialers, Outbound Dialing & IRDA Regulations Excellent Communication Skills (Spoken & Written) Required Candidate profile Must have 2+ years+experience in Same Designation Graduation is mandate Need excellent communication in English Should have handled a team of 15+ people

Skill required: Workforce Dialer - Workforce Management (WFM) Designation: Workforce Services Senior Analyst Qualifications: Any Graduation Years of Experience: 5 to 8 years Language - Ability: English(International) - Expert About Accenture Accenture is a global professional services company with leading capabilities in digital, cloud and security.Combining unmatched experience and specialized skills across more than 40 industries, we offer Strategy and Consulting, Technology and Operations services, and Accenture Song all powered by the worlds largest network of Advanced Technology and Intelligent Operations centers. Our 699,000 people deliver on the promise of technology and human ingenuity every day, serving clients in more than 120 countries. We embrace the power of change to create value and shared success for our clients, people, shareholders, partners and communities.Visit us at www.accenture.com What would you do You will be aligned with our Customer Support vertical and help us in managing/ resolving customers query, handling escalations and complaints of the dissatisfied customers & giving best resolutions. You will also be responsible for closing the fault and complaints within SLA s.strategic alignment of people and resources to business objectives in ways that optimize and automate scheduling and performance management based on agent availability, forecast call volume, and revenue targets.An institutional process that maximizes performance levels and competency for an organization. The process includes all the activities needed to maintain a productive workforce, such as field service management, human resource management, performance and training management, data collection, recruiting, budgeting, forecasting, scheduling and analytics. What are we looking for Workforce AnalyticsWorkforce Experience AnalyticsAdaptable and flexibleAbility to perform under pressureAgility for quick learningAbility to work well in a teamWritten and verbal communicationMicrosoft ExcelMicrosoft PowerPoint Roles and Responsibilities: In this role you are required to do analysis and solving of increasingly complex problems Your day to day interactions are with peers within Accenture You are likely to have some interaction with clients and/or Accenture management You will be given minimal instruction on daily work/tasks and a moderate level of instruction on new assignments Decisions that are made by you impact your own work and may impact the work of others In this role you would be an individual contributor and/or oversee a small work effort and/or team Please note that this role may require you to work in rotational shifts Qualification Any Graduation

Responsibilities: • Providing support for all Genesys PureConnect / Genesys Cloud telephony systems, including • Dialer, Decisions, QMS, Interaction subsystems, WEM, Architect, reporting and handler • development • Working closely with other engineers to troubleshoot and resolve complex problems (some after- • hours and on-call work required) • Providing thought leadership and help develop telephony best practices and preferred methods • Have a comprehensive telephony background and thorough understanding of SIP, VOIP, & QoS • Researching, evaluating, and recommending architectural improvements and new technologies • Identifying and proposing strategies around technical problems affecting team, communicates • standards and gets buy-in on solutions • Understand ITIL concepts and how to apply them effectively in the enterprise • Have a thorough, working knowledge of the Agile project management paradigm • Recognizing the importance of and being able to generate excellent documentation and diagrams • Engaging in active listening and have effective written and verbal communication skills • Demonstrating a proven ability to learn and grow through self-study • Acting as a collaborative service provider to our internal and external customers • Providing mentorship to junior team members and leading by example • Thinking Enterprise” and understand that every delivered solution must be consistent, redundant, • standards compliant, well monitored, and thoroughly documented • Supporting a large (>1000 employee), fast-paced, always-on, enterprise technology organization Requirements: • 5+ years of practical, hands-on experience maintaining large (250 agents plus), multi-site, • complex contact center environments • 2+ years experience with Genesys Pure Cloud, both administrative and development tasks • Experience supporting call center technology is a must! E.g., Dialer, ACD, Call Recording, • Wallboards • Experience with omnichannel contact center technologies (Email, Chat, SMS etc.) • Proven experience supporting contact center solutions and knowledge of best practices • Experience working with carrier technologies is a plus. E.g., PRI/OC3/12/48, configuring trunk • groups, troubleshooting line cards, and similar work • Familiarity with ServiceNow or other similar CMS / SKMS • Genesys certifications: ICCS, ICCE, ICDE, Cloud Certified Professional, Cloud Certified • Developer • Bachelor’s degree in an information technology related field or equivalent work experience

At least 4+ years of experience into General/Life Insurance Customer Service. Must be aware of shrinkage, attrition, AHT, NPS, CSAT Excellent knowledge of Dialers, Outbound Dialing & IRDA Regulations Excellent Communication Skills (Spoken & Written) Required Candidate profile Must have 2+ years+experience in Same Designation Graduation is mandate Need excellent communication in English Should have handled a team of 15+ people

Process NameCustomer Support Role MIS executive or Senior Executive Reporting to-Vikram singh and dotted line reporting to Sanjay Rau LocationJaipur Industry TypeAny Employment TypeFull-Time, Work TimingDay shift (1 rotational week off) MIS executive will be responsible for creating and publishing all support related roles as in when requested and suggested Will act as back up if needed in future for other process Key Responsibilities Generate and publish all MIS related reports for support function Create desired PPT from time to time as suggested Automate reports via different tool for seamless process dissemination Collaborate with various teams to resolve complex reporting issues Run campaigns on dialer as in when required and suggested Required Candidate Profile Minimum of 4-5 years of experience in MIS (Exceptions can be created ) Excellent in creating reports in excel, PDF, PPT or any other format required or suggested Strong ability to work collaboratively with cross-functional teams. Familiarity with different analytics tool like quicksight , dialer etc will be added bonus Proficiency in MS OFFICE Suite Educational Qualifications UGAny Graduate(Exception if needed can be created or discussed) Show more Show less

Position : Call Center Manager Department : Customer Support Company : Astral Adhesives Location : Ahmedabad Experience Required : 5-8 years in call center operations, with team handling experience Team Size : 40-50 Agents About the Role: Astral Adhesives is seeking a dynamic and experienced Call Center Manager to lead a team of 40-50 agents handling inbound and outbound customer communications . The ideal candidate will have hands-on expertise in dialer management, call center analytics, and MIS reporting , with advanced proficiency in Excel and team leadership skills. Key Responsibilities: Call Center Operations: Lead day-to-day operations of the call center , ensuring productivity, quality, and service standards. Manage inbound, outbound, and blended calling campaigns for product support, order follow-ups, and distributor communication. Monitor real-time queue performance and workforce allocation. Dialer & Technology Management: Manage predictive/auto/manual dialers , including setup, configuration, and campaign performance tracking. Coordinate with IT and software vendors to resolve dialer-related issues and ensure uptime. Team Management: Supervise and guide a team of 4050 agents and team leads. Conduct training, performance reviews, and implement KPI-driven performance management. MIS & Reporting: Create and maintain daily/weekly/monthly performance reports using advanced Excel tools (VLOOKUP, Pivot Tables, Dashboards) . Analyze call trends, agent productivity, and conversion ratios to recommend improvements. Customer Service & Coordination: Act as an escalation point for key customer or distributor issues. Coordinate with internal departments (sales, logistics, finance) for seamless query resolution. Key Skills & Competencies: Strong command over dialer systems. Advanced knowledge of MS Excel and MIS reporting Proven experience in large team management and performance optimization Excellent communication, analytical, and leadership skills Exposure to adhesives, FMCG, or B2B consumer product domains is a plus Qualifications: Graduate in any discipline 5-8 years of experience in call center management, including dialer and MIS handling Experience in managing large customer or distributor-facing calling teams Apply Now: Send your updated resume to ramesh.chaudhary@astralltd.com or WhatsApp on 8353912032

Monitor and Manage dialer operations to maximize agent productivity Ensure timely and effective calling efforts Track team performance and prepare daily/weekly reports Supervise and guide a team of collections

Role & responsibilities Manage outbound call center dialer functionality end to end Real time manage the dialer application for upload of database Monitor and churn the database tables as per the connectivity delivered in a specific campaign Control Idle time and call drop offs by understanding Pacing ratios Responsible to manage telecom lines recommend and switch lines between GSM, PRI & SIP to increase the connectivity for employees Interact with the Core Dialer Partner on new implementations Interact with Bank IT team to resolve any local issues / concerns Conduct regular health Checks / Audits to check the functioning and efficiency of the Dialer Operations Ensure timely planning / backup at the time of outages Secondary Responsibilities Skilled to review the dialer performance and share the output or recommend changes which are required to better the application performance Innovative on using the dialer features to ensure higher connectivity Monitor and derive peak hours and non-peak hours to ensure maximum customers are connected Key Success Metrics : Number of dial out Daily/Weekly/Monthly Connects Ensuring stability of dialer application Telecom lines performance management Real time monitoring and reducing idle time

Role: Product Manager-CCaas Department: Product and Marketing Job description: The role will be responsible to build the product strategy and roadmap in line with the market needs and company's vision. The incumbent will manage the product vertical throughout its lifecycle from concept to development and scale; as well as develop and launch new product variants in the domain in line with evolving market trends. Roles and Responsibilities: Translate business strategy into product strategy. Own the product roadmap and execute the product strategy. Own the business case and performance metrics of the domain. Identify market opportunities with research and competitive analysis and integrate it into product requirements. Own the product design and requirements incorporating market use cases and internal functions processes across all product releases. Work with stakeholders across multiple functions of network, customer service, regulatory, engineering and finance to build and operationalize the product. Design simple and intuitive user interfaces through wireframes and mock-ups. Identify and develop technology partnerships to strengthen the portfolio and accelerate the GTM. Collaborate with the partners to integrate their products and take them to our markets. Communicate the product solutions and offerings effectively internally and externally. Drive the sales enablement interventions to ensure product success. Analyze complex use cases and customer usage data to drive optimum product experience. Drive the product marketing strategy and provide product marketing with insights on key differentiators and messages. Manage all aspects of product lifecycle, including customer feedback, requirements, and issues. Evangelize the product internally and externally in various industry and customer forums. Drive adoption of product using various interventions. Required Skills: Overall 6+ years of experience with 3+ years of prior industry experience as a Product Manager in an Enterprise CCaaS domain. Strong knowledge of the CCaaS market, IVR, voice bot and its competitive landscape. Exceptional communication skills, both verbal and written, with a knack for storytelling. Self-starter with a positive and solution-oriented mindset. Demonstrated ability to work collaboratively and deliver in a multi-stakeholder eco-system. Analytical mindset and data driven. ability to gather and interpret data to make informed decisions. Benefits & Perks: Salary No Bar for right candidate Variable Pay-out Provident Fund Group Medical Insurance

Role & responsibilities 1.Manage & motivate team of 200 operators & 10 TLs. 2.Manage the Collection process for assigned campaign(s)/Portfolio(s) 3.Ensure delivering individual calls target, SLA & KPI 4.Maximize Productivity by increasing Kept/Call, RPC%, PTP%, & Kept% Monitoring calls, Coaching and Feedback, Bottom Quartile Management, Individual Target settings, Weekly and monthly one on ones, Analyzing relevant reports, making reports and reporting to management on areas of improvement. 5.Conducting team meetings, pre/post/mid shifts. 6. To recruit, induct, develop and support a team delivering front line customer services to ensure resolution of enquiries, complaints and request for services at the earliest possible opportunity. Dialer Knowledge preferred. 7.To supervise the workload of the team, allocating team members to optimize service provision and administrative support across the hours of the operation of the Contact Centre. 8.Attrition, Shrinkage, roster management. 9.Managing PIP (Performance improvement Plan) of the team members Preferred candidate profile Collections, Team Management Skills, Process Management, Rostering, Attrition Management, Shrinkage Control. Multiple Language Preferred ;- English, Tamil, Kannada, Hindi

Company name : Insight customer call solutions (ICCS) ICCS ( Inbound customer care) WE ARE HIRING FOR TAMIL VOICE PROCESS Walk-in timing -9AM to 5PM Qualification: Any degree/diploma/ Any 3 year diploma Experience - 0 to 1 years Shift - Rotational Shift WeeK Off - Rotational week off Salary up to - 13k to 14k Benefits -(OT allowance+ attendance allowance) Walk-In LOCATION:Tangedco Corporate office building,minnagam building 1st floor anna Salai , mount road,opp geetham hotel, Near mount road Lic stop Chennai-600004 Walk-In LOCATION: Goverment data center 1st floor kotturpuram Near Anna library Chennai 600020. Walk-In LOCATION: Rathha Tek Meadows Campus, Tower C, 3rd Floor, No.51, Rajiv Gandhi Salai, (OMR), Sholinganallur, Chennai-600 119 Interested candidate share your resume:6381000387 Contact person: Jansi HR Apply CV to : jansirani@iccs.in

Job Vacancy at SMFG India Sales Team Lead (Tele-sales) SMFG India Credit is a leading Non-Banking Financial Company (NBFC) , providing innovative financial solutions across India. As part of the globally recognized Sumitomo Mitsui Financial Group (SMFG) , we are committed to excellence, customer satisfaction, and financial inclusion. With a pan-India presence , we serve millions of customers. Interested candidates can email their resume to : gayathri.anand@smfgindia.com Job Overview This role involves leading and managing the operations of the sales team, focusing on optimizing processes to ensure seamless efficiency. The incumbent will drive customer satisfaction through exceptional service delivery and play a key role in maximizing loan conversion rates and achieving business objectives. Key Roles & Responsibilities Lead and Motivate the Team: Provide daily direction and support to team members to achieve targets for cross-selling Personal Loan products while maintaining alignment with business goals. Dialer Management Expertise: Operate various dialer modes (Predictive, Preview, Progressive) for optimal campaign execution. Data Dialing Efficiency: Monitor dialing percentages to maximize coverage and conversion rates. APR Monitoring: Track key metrics such as Toss hours, Talk time, Idle time, Wrap-up time, and breaks to optimize dials. Live Monitoring: Oversee dialer operations to identify inefficiencies and ensure smooth workflows. Metric Analysis: Continuously analyze dialer performance, identify gaps, and implement corrective measures. Campaign Execution: Manage outcall campaigns and promotional initiatives to generate qualified leads for Personal Loans. Process Optimization: Suggest improvements to enhance team efficiency, customer satisfaction, and lead conversion rates. Mentoring and Training: Provide coaching and guidance to enhance sales techniques, product knowledge, and customer service skills. Product Knowledge: Ensure the team is well-versed with Personal Loan features, terms, and eligibility criteria. Compliance and Standards: Stay updated on regulatory guidelines and organizational policies. Collaboration: Work closely with branch staff and other teams for smooth document collection and loan processing. Customer Follow-Up: Monitor follow-ups to resolve concerns promptly and ensure successful loan disbursements. Promotion Awareness: Keep the team informed about ongoing promotions and strategize ways to maximize customer engagement. Performance Tracking: Establish clear KPIs, review individual performance, and provide constructive feedback. Knowledge Enhancement: Encourage participation in training sessions to build expertise in loan products and customer engagement techniques. Experience & Qualification Experience: 2-5 years in Customer Service (Tele-sales) & team handling (BFSI sector preferred). Education: Graduate/Postgraduate in any stream. Age: 36 years and below SHOULD BE WELL VERSED IN KANNADA OR TELUGU LANGUAGE Job Details Shift: Day shift (9:30 AM 6:30 PM) Working Days: Monday to Saturday Job Location: Commerzone, Porur, Chennai Interested candidates can email their resume to : gayathri.anand@smfgindia.com Join Us! Be part of SMFG India Credit , a trusted financial institution with a strong presence across cities, towns, and villages..

Skill required: Workforce Dialer - Workforce Management (WFM) Designation: Workforce Services Senior Analyst Qualifications: Any Graduation Years of Experience: 5 to 8 years What would you do? You will be aligned with our Customer Support vertical and help us in managing/ resolving customers query, handling escalations and complaints of the dissatisfied customers & giving best resolutions. You will also be responsible for closing the fault and complaints within SLA s.strategic alignment of people and resources to business objectives in ways that optimize and automate scheduling and performance management based on agent availability, forecast call volume, and revenue targets.The Workforce Management team focuses on maximizing performance levels and competency for an organization. This includes activities needed to maintain a productive workforce, such as field service management, human resource management, performance and training management, data collection, recruiting, budgeting, forecasting, scheduling, and analytics. This team owns the client relationship and partner on Capacity Planning/Schedule Adherence, help gather insights and provide feedback on the gaps/opportunities in performance capacity. The team helps identify, evaluate and drive continuous improvement in Service Delivery Performance. This team is also responsible for innovation in the workforce management space - providing insights to Accenture and Client leadership on improving efficiencies. They also ensure adherence to revenue and cost targets, own efficiency improvement goals. This team also partners wit regional leads and ensure we are compliant on all internal and client audits. What are we looking for? Microsoft Excel Microsoft PowerPoint Adaptable and flexible Ability to work well in a team Written and verbal communication Agility for quick learning Ability to meet deadlines Workforce Analytics Workforce Experience Analytics Roles and Responsibilities: In this role you are required to do analysis and solving of increasingly complex problems Your day to day interactions are with peers within Accenture You are likely to have some interaction with clients and/or Accenture management You will be given minimal instruction on daily work/tasks and a moderate level of instruction on new assignments Decisions that are made by you impact your own work and may impact the work of others In this role you would be an individual contributor and/or oversee a small work effort and/or team Please note that this role may require you to work in rotational shifts Qualifications Any Graduation

We are actively hiring for TEAM LEADER!!! Designation- Team Leader Location- Thane Shift - Fixed Day Shift with rotational weekoffs Requirements- - Need Good Communication Skills - Relevant BPO and collection experience. - Knowledge about Team leader Metrix Interested candidates can connect for further details on - Sonal Khanna- 9987939754

We are looking for a dynamic and result-oriented Inside Sales Leader to set up and scale a high-performing sales team for the South India region . This is a critical role for a highly driven professional who can take complete ownership of the sales engine from strategy to execution . If youve built Inside Sales processes from scratch and thrive in fast-paced, performance-led environments, wed love to connect. Responsibilities Ownership of New Customer Acquisition Sales Per Team Member Lead Conversion % Time Taken for First Contact on Leads Generated Time Taken for First Demo on Contacts Made Total Cost Per Customer Acquired Responsible for Enabling Tools & Technology Dialer CRM MIS & Analytics Integration & usage of multiple communication channels like calls, WhatsApp etc Team Management Hire, Train, Retain a team of high-calibre people Performance Management Skill Sets / Requirements: 510 years of experience in Inside Sales, with at least 2 years in a leadership role. Proven track record of building inside sales processes/teams from scratch. Strong knowledge of sales metrics, CRM tools, and automation platforms. Highly organized with strong execution capabilities. Analytical and data-driven approach to decision-making. Strong team leadership, communication, and mentoring skills. Must have experience managing inside sales teams If this sounds like the right opportunity for you, please share your updated CV at chavi@busy.in

Key functions will be: • To Handle minimum of 3 - 5 team leaders with their team • To achieve collection targets of the Respective portfolios assigned. • Co-ordinate with bank team with respect to day to day operations. • Continuously monitoring Tele-calling teams performance, suggest and implement Strategies to enhance productivity. • Responsible for managing attrition across assigned teams. • Responsible for smooth flow of process relating to collections. • Prepare and publish report on daily team performance. KEY RESPONSIBILITIES • Team Handling, Target Achievement. • Suggest and Implement Strategies to enhance productivity. SKILLS / COMPETENCIES REQUIRED • Graduate • 4-6 yrs experience in collection and team handling. • Good communication and pleasing personality. • High level of Self Drive/Enthusiasm.

Team Management: Provide leadership, guidance, and coaching to a team of customer service representatives. Performance Monitoring: Monitor team performance closely to ensure individual and team targets are met or exceeded. Training and Development: Conduct regular training sessions to enhance the skills and knowledge of team members. Quality Assurance: Ensure adherence to quality standards and procedures by conducting regular quality checks and providing feedback to team members. Issue Resolution: Address escalated customer issues and complaints in a timely and effective manner. Reporting: Generate and analyse performance reports to identify trends, areas for improvement, and best practices. Process Improvement: Continuously review and refine processes to optimize efficiency and effectiveness. Team Motivation: Foster a positive and collaborative work environment to motivate team members and promote employee engagement. Communication: Maintain open and transparent communication channels within the team and with other departments. Client Relationship: Build and maintain strong relationships with clients by understanding their needs and ensuring their expectations are met. Email: Krsha.Satish@digitide.com P.No: 8977713990

Job Description The purpose of this role is to manage all daily inbound/outbound dialer activity & inbound service levels across all multi-functional areas. Analyze real time contact center statistics in order to facilitate actions to meet inbound & outbound Collection targets. Dialer Support Create dialing strategies and campaigns in line with company strategy Continuously innovate to improve the performance of the dialer Liaise with the technical support team regarding dialer irregularities and maintain a high level of customer service Implement, control and evaluate calling strategies on the predictive dialer Campaign monitoring and troubleshooting Ensure compliance is continuously followed by communicating with all supervisors and managers Reporting and analysis on dialer performance Analyzing reports by interpreting results and by making additional recommendations to increase dialer performance. Manage relationships and expectations with various campaign managers. Debrief and review campaigns from a dialer perspective. Internal training on the dialer process at all levels within the call center is to be provided when required. Qualifications Bachelor's degree in CSE/IT Minimum of 5 years dialer administrator experience ( C- Zentrix/Asterisk based Dialer would be preferable) Minimum of 5 years experience in the interpretation of call center analytics. Proven record of formulating strategies and ability to effectively analyze business data Proficient at MS Office (Excel - advanced) Knowledge of dialer management/ownership and scenario based capacity planning for outbound Experience in developing and implementing strategic dialer projects that bring about system/operational efficiencies Technical Skills DBMS Concepts and SQL queries Linux/WINDOWS/CentOS Java Script,HTML,XML Basic knowledge of Voice and Data network communication PRI,VoIP,Media Gateways Attributes and behaviors Analytical(production and interpretation) and effective decisionmaker Persuasive, influence and initiate action High attention to detail Excellence interpersonal and relationship building skills

Hiring For a Dialer and analytics expert Designation- Associate Manager SME for Data and Analytics Practice more than 12-15 years of experience TRAVEL process experience mandatory Location- Gurgaon Walk-in Interviews only Budget - Open Required Candidate profile Analytics, BI /Reporting, Dialer Operations, WFM, Forecasting Models, Developing Strategies etc. Advanced Excel &VBA Project management certification or Lean Six Sigma certification would be preferred

1.Manage & motivate team of 20 operators. 2.Manage the Collection process for assigned campagin(s) 3.Ensure operator are delivering individual calls target, SLA & KPI 4.Maximize Productivity by increasing Kept/Call, RPC%,PTP%, & Kept% Monitoring calls, Coaching and Feedback,Bottom Quotile Management,Individual Target settings,Weekly and monthly one on ones,Analysing relevant reports,making reports and reporting to management on areas of improvement. 5.Conducting team meetings, pre/post/mid shifts. 6.To recruit, induct, develop and support a team delivering front line customer services to ensure resolution of enquiries, complaints and request for services at the earliest possible opportunity.Dialer Knowledge preferred. 7.To supervise the workload of the team, allocating team members to optimise service provision and administrative support across the hours of the operation of the Contact Centre. 8.Attrition , Shrinkage, roster mangement. 9.Managing PIP (Performance improvement Plan) of the team members

*Sales Team Leader * Minimum 1- 4 years of experience in a relevant Contact center in outbound voice process *Graduation mandate *Excellent communication in English * 6 days working *Virtual interview *Job location Nagpur HR yojita 9713451996

Urgent Hiring For Dialer Specialist Minimum 3 years Experience for Dialer Call Monitoring for Out bound and inbound call Only Graduate candidate can apply Excellent Knowledge of MIS Contact Yash - 7454978934 Required Candidate profile Monitors the quality of interactions between agents and customers. It may involve assessing communication skills. Ensure that the dialing activities comply with relevant regulations and policies.