Technical and Implementation Lead (CRM & GenAI CX Solutions) RMT Engineering

5.0 - 9.0 years

0 Lacs

haryana

On-site

As a Technical and Implementation Lead specializing in CRM & GenAI CX Solutions, you will be based in Gurgaon and responsible for managing the technical aspects of CRM ticketing systems, dialer integrations, and client implementations within the contact center industry. Your role will involve hands-on coding in PHP, React, and Node.js, as well as overseeing the customization and optimization of various tools like LMS, chatbots, and data analytics. Your key responsibilities will include understanding, configuring, and customizing CRM ticketing workflows, managing end-to-end client implementations, troubleshooting technical issues, integrating and optimizing dialer workflows, and developing so...

Posted 2 months ago

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Technical and Implementation Lead (CRM & GenAI CX Solutions) RMT Engineering

5.0 - 7.0 years

0 Lacs

gurugram, haryana, india

On-site

Job Description Technical and Implementation Lead (CRM & GenAI CX Solutions) Location: Gurgaon (Onsite) Position Overview We are looking for a Technical Lead with strong hands-on experience in CRM ticketing systems, dialer integrations, and client implementations. The ideal candidate should come from the contact center industry , have proven coding experience, and be capable of managing both technology and people. This role requires deep technical expertise in PHP, React, and Node.js , along with practical exposure to LMS (Lead Management Systems) , Agent Assist tools , chatbots , and data analytics/reporting . Key Responsibilities CRM & Ticketing System Understand, configure, and customize ...

Posted 2 months ago

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