Contact Center Manager - Collections Hiranandani Financial Services

5.0 - 9.0 years

0 Lacs

thane, maharashtra

On-site

As a Tele-calling Unit Manager, you will play a crucial role in ensuring that the unit achieves its monthly targets. This involves closely monitoring the efficiency and productivity of each tele-caller and regularly sharing daily trackers to evaluate call performance, efficiency, and individual achievements. Key Responsibilities: - Generate and publish reports and dashboards using dialer data - Explore different dialer platforms and CRMs in the market - Automate reports for the tele-calling unit and develop strategic campaigns - Monitor the effectiveness of implemented strategies and coordinate with branches - Prepare presentations and reports for senior management - Conduct regular training...

Posted 4 days ago

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