2.0 - 6.0 years

0 Lacs

hyderabad, all india

On-site

Role Overview: IntouchCX is seeking a detail-oriented Dialer Administrator to manage the in-house dialer system, monitor vendor productivity, and enhance workforce efficiency. As the Dialer Administrator, you will play a crucial role in supporting the business to achieve customer contact goals by administering the dialer system, monitoring performance, and facilitating daily dialer strategies. Key Responsibilities: - Manage dialer administration tasks including opening/closing processes, monitoring dialer performance, executing daily strategies, and generating reports. - Track Intraday inbound call volume and manage allocation change requests. - Provide front-line support for system and oper...

Posted 1 day ago

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Dialer Administrator IntouchCX

2.0 - 6.0 years

0 Lacs

hyderabad, telangana

On-site

IntouchCX is a global leader in customer experience management, digital engagement, and AI and automation solutions. With over 20 years of experience, we have established ourselves as a disruptive industry leader by fostering trusted relationships with our brand partners and empowering our team to drive positive change. As a Detail-Oriented Dialer Administrator, you will play a crucial role in managing our in-house dialer system, overseeing vendor productivity, and enhancing workforce efficiency. Your responsibilities will include administering the in-house dialer system, configuring system settings, executing daily dialer strategies, monitoring performance metrics, and generating reports to...

Posted 2 months ago

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