5.0 - 9.0 years

0 Lacs

chennai, tamil nadu

On-site

Role Overview: As a member of the R1 RCM India team, your role will involve day-to-day support and maintenance of Genesys PureCloud Solutions. You will be responsible for MACD on Genesys, including call flows, SIP trunks, and acting as L3 support during issues to drive towards resolution. Additionally, you will work with various internal and external application teams to integrate their platforms with Genesys. Your tasks will also include migration and implementation of Genesys PureCloud Solution, monitoring project progress, adjusting as necessary for successful project delivery, creating documentation and knowledge base, managing incidents and service requests, coordinating team activities...

Posted 3 weeks ago

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Senior Voice Engineer R1 RCM

5.0 - 7.0 years

0 Lacs

chennai, tamil nadu, india

On-site

Company Overview R1 RCM India is proud to be recognized amongst India's Top 50 Best Companies to Work For 2023 by Great Place To Work Institute. We are committed to transform the healthcare industry with our innovative revenue cycle management services. Our goal is to make healthcare simpler and enable efficiency for healthcare systems, hospitals, and physician practices. With over 30,000 employees globally, we are about 14,000 strong in India with offices in Delhi NCR, Hyderabad, Bangalore, and Chennai. Our inclusive culture ensures that every employee feels valued, respected, and appreciated with a robust set of employee benefits and engagement activities Job Description Core Responsibilit...

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Unified Communications Engineer NOV

5.0 - 9.0 years

0 Lacs

kochi, kerala

On-site

The Unified Communications Engineer plays a critical role in the configuration, optimization, and support of the organization's voice and collaboration infrastructure. This includes working with cloud platforms such as 8x8, Fuze, Teams, and legacy systems like ShoreTel. Your expertise in VoIP routing, SIP, call flow design, and network interaction is essential, especially in hybrid environments. You will collaborate closely with network, security, and operations teams to ensure performance, availability, and security of the communication systems. Engineer and maintain hybrid communication systems, including Direct Routing for Teams, 8x8/Fuze voice, and ShoreTel PBX. Configure and troubleshoo...

Posted 3 months ago

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