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2 Job openings at DIAL 2 CONNECT SOLUTIONS PRIVATE LIMITED
Customer Support Executive (CSE)

Ashok Nagar, Chennai, Tamil Nadu

2 years

INR 1.62 - 3.0 Lacs P.A.

On-site

Full Time

Role & Responsibilities (Night Shift Voice Support, Male Candidates Only) Handle inbound & outbound calls during night shifts professionally. Address queries on products, billing, accounts, tech support, etc. Communicate effectively in English, understand needs & provide solutions. Maintain accurate customer data in CRM, ensuring data security. Meet key performance metrics: call handling, customer satisfaction, and quality standards. Adhere to company policies and compliance protocols, especially for night operations. Participate in training sessions and continuous skill enhancement. Provide feedback for improving customer experience and service quality. Preferred Candidate Profile Male Candidates Only Education: Bachelors degree or equivalent. Experience: 1–2 years in international voice support (BPO, night shifts preferred). Freshers may apply. Language Skills: Excellent verbal & written English. Technical Skills: Familiar with CRM tools, MS Office, and call center systems. Customer Focus: Empathetic, service-oriented, and patient. Interpersonal Skills: Team-oriented with good problem-solving ability. Shift Flexibility: Willing to work exclusively night shifts, including weekends & holidays. Adaptability: Ability to perform well in high-pressure, fast-paced environments. Professionalism: Punctual, responsible, and maintains strict confidentiality. Job Types: Full-time, Permanent, Fresher Pay: ₹13,500.00 - ₹25,000.00 per month Schedule: Night shift US shift Supplemental Pay: Performance bonus Yearly bonus Work Location: In person

Customer Support Executive (CSE)

India

1 - 2 years

INR 1.62 - 3.0 Lacs P.A.

On-site

Full Time

Role & Responsibilities (Night Shift Voice Support, Male Candidates Only) Handle inbound & outbound calls during night shifts professionally. Address queries on products, billing, accounts, tech support, etc. Communicate effectively in English, understand needs & provide solutions. Maintain accurate customer data in CRM, ensuring data security. Meet key performance metrics: call handling, customer satisfaction, and quality standards. Adhere to company policies and compliance protocols, especially for night operations. Participate in training sessions and continuous skill enhancement. Provide feedback for improving customer experience and service quality. Preferred Candidate Profile Male Candidates Only Education: Bachelors degree or equivalent. Experience: 1–2 years in international voice support (BPO, night shifts preferred). Freshers may apply. Language Skills: Excellent verbal & written English. Technical Skills: Familiar with CRM tools, MS Office, and call center systems. Customer Focus: Empathetic, service-oriented, and patient. Interpersonal Skills: Team-oriented with good problem-solving ability. Shift Flexibility: Willing to work exclusively night shifts, including weekends & holidays. Adaptability: Ability to perform well in high-pressure, fast-paced environments. Professionalism: Punctual, responsible, and maintains strict confidentiality. Job Types: Full-time, Permanent, Fresher Pay: ₹13,500.00 - ₹25,000.00 per month Schedule: Night shift US shift Supplemental Pay: Performance bonus Yearly bonus Work Location: In person

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