Technical Escalation Specialist Tier 2 Support Mind map IT Solutions

2.0 - 6.0 years

0 Lacs

punjab

On-site

As a Technical Escalation Specialist at our company, your role will involve handling complex or unresolved issues escalated from Tier 1 agents and ensuring swift resolution. Key Responsibilities: - Taking ownership of high-complexity tickets. - Collaborating with technical teams to resolve OS-level, driver, or networking issues. - Training junior agents on advanced troubleshooting practices. Qualifications Required: - Minimum 2 years of experience in technical support. - Strong diagnostic skills spanning Windows OS, drivers, networking, and email systems. - Excellent communication skills to articulate technical concepts clearly. Please note that the job is Full-time and Permanent, with the s...

Posted 2 months ago

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Technical Escalation Specialist Tier 2 Support Mind map IT Solutions

2.0 - 6.0 years

0 Lacs

punjab

On-site

Job Description: You will be responsible for managing escalated technical issues from Tier 1 agents in a timely manner as a Technical Escalation Specialist. Your primary goal will be to resolve complex or unresolved problems efficiently. Key Responsibilities: - Taking ownership of high-complexity tickets and seeing them through to resolution. - Collaborating with technical teams to address issues related to operating systems, drivers, and networking. - Providing guidance and training to junior agents on advanced troubleshooting techniques. Requirements: - Minimum of 2 years of experience in technical support roles. - Proficiency in diagnosing issues related to Windows OS, drivers, networking...

Posted 4 months ago

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HOME APPLIANCES TECHNICIAN MP Dominic & Co

1.0 - 5.0 years

0 Lacs

Kozhikode, Kerala, India

On-site

Description We are looking for a skilled Home Appliances Technician to join our team in India. The ideal candidate will have experience in diagnosing, repairing, and maintaining a wide range of home appliances. This role requires a strong technical background, excellent customer service skills, and a commitment to providing high-quality service. Responsibilities Diagnose and repair various home appliances including refrigerators, washing machines, microwaves, and air conditioners. Perform regular maintenance and servicing of appliances to ensure optimal performance. Install new appliances and ensure proper functioning according to manufacturer specifications. Provide excellent customer servi...

Posted 6 months ago

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