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Service Quality Strategist Ather Energy

5.0 - 9.0 years

0 Lacs

karnataka

On-site

You will be the Service Quality Strategist at Ather, based at IBC Knowledge Park, Bengaluru, and aligned with the Lead of Service Quality & Planning. You will join the Service Quality & Planning team. Your responsibilities at Ather will include ensuring that retail partners achieve maximum first-time-right resolutions, analyzing service-quality deficiencies, building a TNI database, and driving closure with the training team. You will be required to equip each retail partner with the correct knowledge, tools, and ensure nationwide calibration consistency. Leading productivity, SOP-adherence, and Tech Tuesday service-quality initiatives will also be part of your role. Additionally, you will d...

Posted 1 month ago

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