3 Diagnostic Support Jobs

First Brands Group, LLC is the parent company of many of the automotive industry's most recognizable OEM and Aftermarket brands. First Brands Group is a privately held organization and leader in automotive repair and maintenance products. Headquartered in Cleveland, Ohio with operations found around the globe, we are a team of professionals dedicated to building profitable, enduring growth among all our customers. We have an immediate opening for a Technical Assistance Agent . (Automotive products) The primary function of this role is to drive customer satisfaction by corresponding with technicians, parts staff, and consumers by phone, e-mail, and live chat on matters such as cataloging, product specifications, troubleshooting mechanical difficulties, and other diagnostic inquiries. Essential Duties & Responsibilities Answer customer queries on technical or troubleshooting aspects of water, fuel, wiper, filter, brakes, lift supports & ignition products to include but not limited to the use of telephone, Live Chat messaging, email and other various technology. Capture full call details & resolution using call handling database. Utilize OE and Aftermarket Service Information Websites for assisting customers with diagnostic inquiries. Maintain and work with in assigned department metrics. Assist with supporting customers and documenting data for market analytics. Help customers trouble-shoot technical situations and provide solid technical advice. Develop strong product knowledge on Trico Group products and uses Develop expertise on company systems and resources to accurately locate answers to questions and drive continuous system improvements. Other duties and projects as assigned. Education, Experience, and Skills Mechanical/ Production Engineering degree. Strong automotive knowledge required mechanic or technician work experience Experience with Tier 1 suppliers, original equipment (OE) manufacturers, or major car service dealerships will be considered an advantage. Proficient keyboarding skills required Proficiency in using basic computer programs like excel and other database tools Excellent communication skills with a high level of English proficiency. While not mandatory, IELTS or TOEFL certification is considered a plus. Possess skills in on-line database platforms. Ability to multitask and monitor multiple forms of communications while working on multiple computer screens and programs. Be hardworking and motivated US time zone : 5.30 pm. It works from the office. Available to work one part-time Saturday per month

First Brands Group, LLC is the parent company of many of the automotive industry's most recognizable OEM and Aftermarket brands. First Brands Group is a privately held organization and leader in automotive repair and maintenance products. Headquartered in Cleveland, Ohio with operations found around the globe, we are a team of professionals dedicated to building profitable, enduring growth among all our customers. We have an immediate opening for a Technical Assistance Agent . (Automotive products) The primary function of this role is to drive customer satisfaction by corresponding with technicians, parts staff, and consumers by phone, e-mail, and live chat on matters such as cataloging, product specifications, troubleshooting mechanical difficulties, and other diagnostic inquiries. Essential Duties & Responsibilities Answer customer queries on technical or troubleshooting aspects of water, fuel, wiper, filter, brakes, lift supports & ignition products to include but not limited to the use of telephone, Live Chat messaging, email and other various technology. Capture full call details & resolution using call handling database. Utilize OE and Aftermarket Service Information Websites for assisting customers with diagnostic inquiries. Maintain and work with in assigned department metrics. Assist with supporting customers and documenting data for market analytics. Help customers trouble-shoot technical situations and provide solid technical advice. Develop strong product knowledge on Trico Group products and uses Develop expertise on company systems and resources to accurately locate answers to questions and drive continuous system improvements. Other duties and projects as assigned. Education, Experience, and Skills Mechanical/ Production Engineering degree. Strong automotive knowledge required mechanic or technician work experience Experience with Tier 1 suppliers, original equipment (OE) manufacturers, or major car service dealerships will be considered an advantage. Proficient keyboarding skills required Proficiency in using basic computer programs like excel and other database tools Excellent communication skills with a high level of English proficiency. While not mandatory, IELTS or TOEFL certification is considered a plus. Possess skills in on-line database platforms. Ability to multitask and monitor multiple forms of communications while working on multiple computer screens and programs. Be hardworking and motivated US time zone : 5.30 pm. It works from the office. Available to work one part-time Saturday per month

As a Regional Technical Manager, you will be responsible for managing and supporting service centers and technical teams to deliver high-quality repair and maintenance services. Your role involves providing advanced diagnostic support and problem-solving for complex automotive issues. You will coordinate technical training programs for technicians, ensuring that they adhere to company and industry standards. Monitoring service performance metrics such as turnaround time and first-time fix rate will be crucial, and you will be expected to implement action plans to improve key performance indicators. Handling technical escalations from customers and internal teams will be part of your responsibilities, making you the primary point of contact for such matters. Collaboration with product development, engineering, and sales teams is essential to provide feedback and support new product launches effectively. Ensuring compliance with safety, environmental, and regulatory standards within the region will be a priority. You will also be tasked with conducting technical audits, service center evaluations, and performance reviews to maintain high standards of service quality. Furthermore, you will play a key role in developing and managing budgets for the technical department in the assigned area. Your expertise and leadership will be instrumental in driving the success and efficiency of the technical operations in the region.,