10 Dia Jobs

You will play a crucial role in managing all network hardware and equipment, ensuring network connectivity, and performing network design and capacity planning. Your responsibilities will include maintaining and administering hardware and software upgrades, conducting research on infrastructure products and services, and interacting with vendors to secure necessary products and services. Additionally, you will be responsible for developing, implementing, and maintaining policies and procedures for infrastructure resource administration, asset management, and disaster recovery. As part of your role, you will manage and maintain various systems such as Cisco Call Managers, Mitel Controller VoIP voice systems, and Teams Voice. You will also liaise with suppliers to obtain quotes for new SD-WAN connections and oversee WAN and LAN installations. Monitoring and testing network and server performance, providing performance statistics and reports, and recommending improvements, upgrades, and repairs to infrastructure components will also be part of your responsibilities. Collaboration with Business Managers to ensure that the needs of each region/business unit are considered in WAN design is essential. Supporting Business Systems teams throughout project lifecycles and ensuring compliance with established policies, standards, licensing agreements, and configuration guidelines for Windows-based workstations and servers will be key aspects of your role. You will also assist in defining and implementing system backups and recovery procedures, as well as strategies for integrating Windows and non-Windows operating environments. At Expro, we are guided by our values of People, Performance, Planet, and Partnerships. We are committed to creating a diverse and inclusive work environment where all qualified candidates have equal opportunities. By fostering diversity and inclusiveness, we aim to leverage varied experiences, ideas, and insights to drive innovation and address business challenges effectively. Expro is an Equal Opportunity Employer, and all employment decisions are made fairly and consistently. To apply for a job at Expro, please visit our website. For more information on our safe recruitment practices and application process, please refer to our website at https://www.expro.com/careers/how-we-recruit/safe-recruitment. Take the next step in your career by clicking on the "Apply" button and joining us at Expro.,

Make an impact with NTT DATA Join a company that is pushing the boundaries of what is possible. We are renowned for our technical excellence and leading innovations, and for making a difference to our clients and society. Our workplace embraces diversity and inclusion its a place where you can grow, belong and thrive. Your day at NTT DATA As a Networking Managed Services Engineer (L3) at NTT DATA, you will lead in providing exceptional managed services to our clients. Your day will revolve around proactively identifying and resolving technical incidents and problems, ensuring our clients meet all service level agreement (SLA) conditions, identify root cause of critical incidents and implement solutions for problems identified. With your advanced technical expertise, you will manage high-complexity tickets, conduct thorough analyses, and provide resolutions to a variety of complex issues, all while coaching and mentoring junior team members. Important responsibility is to create knowledge articles for frequent tasks/issues and train junior team members in executing those tasks. Provide inputs to automation teams to reduce manual efforts. You will ensure that our clients' infrastructure is configured, installed, tested, and operational, performing necessary checks and employing monitoring tools to respond to alerts in a timely manner. Your role will involve identifying and logging problems before they escalate, analysing and escalating support calls, and investigating third-line support calls to find root causes and solutions. Additionally, you will provide onsite technical support and field engineering services to clients, work closely with third-party vendors for issue escalation, and offer continuous feedback and updates to all involved parties. Through your efforts, you will drive operational improvements and optimize work processes, including opportunities for automation. You may also have the opportunity to manage and implement projects within the technology domain, deliver disaster recovery functions and tests, and improve the quality of incidents and service requests through random monthly reviews. Your work will play a key role in delivering high-quality services that ensure a positive client experience throughout their journey with us. To thrive in this role, you need to have: Proficiency in Pulse Secure SSL VPN, Virtual Juniper, Palo Alto, Fortinet Firewalls, Cisco Nexus switches, ASr and ISr routers, Cisco ACS, ISE, Meraki switches and access points, enterprise network architecture, routing protocols (BGP, OSPF, EIGrP), network address translation, and troubleshooting uplinks to ISPs for dIA, MPLS, and P2P circuits Advanced Certifications on at least one or two above mentioned technologies. Excellent planning and project management abilities, taking changing circumstances into account. Strong communication skills, with the ability to work across different cultures and social groups. Effective active listening skills. A client-focused approach, prioritizing their requirements and creating positive experiences. Adaptability to changing circumstances and the ability to work diligently when necessary. A positive outlook and the ability to work well under pressure. A bachelor&aposs degree in IT/Computing or equivalent work experience. Workplace type: On-site Working About NTT DATA NTT DATA is a $30+ billion trusted global innovator of business and technology services. We serve 75% of the Fortune Global 100 and are committed to helping clients innovate, optimize and transform for long-term success. We invest over $3.6 billion each year in R&D to help organizations and society move confidently and sustainably into the digital future. As a Global Top Employer, we have diverse experts in more than 50 countries and a robust partner ecosystem of established and start-up companies. Our services include business and technology consulting, data and artificial intelligence, industry solutions, as well as the development, implementation and management of applications, infrastructure, and connectivity. We are also one of the leading providers of digital and AI infrastructure in the world. NTT DATA is part of NTT Group and headquartered in Tokyo. Equal Opportunity Employer NTT DATA is proud to be an Equal Opportunity Employer with a global culture that embraces diversity. We are committed to providing an environment free of unfair discrimination and harassment. We do not discriminate based on age, race, colour, gender, sexual orientation, religion, nationality, disability, pregnancy, marital status, veteran status, or any other protected category. Join our growing global team and accelerate your career with us. Apply today. Show more Show less

Job Title: Senior Network Engineer L3 Experience: 5+ Years Position Overview: We are looking for a Level 3 Senior Network Engineer to provide expert-level support and technical leadership for enterprise network infrastructure operations. This role will serve as the highest point of escalation within the NOC/Network Operations team , working closely with the Network Architect and other cross-functional teams to resolve complex issues, implement changes, and drive stability across LAN, WAN, wireless, and cloud-connected networks. You will be responsible for high-availability environments across 1000+ switches, 2000+ access points, and 17K+ network devices, including SD-WAN and Azure-integrated systems. Key Responsibilities: Act as the Level 3 escalation point for complex network incidents, performance issues, and service outages. Configure, deploy, and support Cisco Meraki switches, access points, and firewalls across multiple enterprise sites. Support and maintain SD-WAN, Metro Ethernet (ENS), and Dedicated Internet Access (DIA) circuits in coordination with ISPs and managed service providers. Perform deep-dive troubleshooting and root cause analysis for high-priority incidents involving routing, switching, wireless, and firewall issues. Manage and optimize network performance and uptime using tools such as Meraki Dashboard, Comcast ActiveCore, Azure Monitor, and other NMS solutions. Assist in network changes, firmware upgrades, and proactive health checks to ensure infrastructure reliability and security. Participate in new site setups, expansions, migrations, and hardware refreshes by deploying and validating network infrastructure components. Maintain accurate documentation of network diagrams, device configurations, IP address plans, and standard operating procedures. Collaborate with the Network Architect on network design initiatives, upgrades, and implementation of best practices across the organization. Provide mentorship and support to L1 and L2 engineers, ensuring effective knowledge transfer and operational alignment. Participate in change management and incident management processes, ensuring compliance with internal policies and ITIL practices. Conduct packet-level analysis using tools like Wireshark or tcpdump to diagnose traffic and protocol issues. Support Azure network configurations including vNets, NSGs, VPN Gateways, and integration with on-premises infrastructure. Required Skills & Qualifications: Minimum 6 years of hands-on experience in enterprise network engineering and operations. Strong expertise in Cisco networking technologies, especially Meraki switches, wireless APs, and security appliances. Solid understanding of routing and switching protocols: VLAN, OSPF, BGP, STP, HSRP/VRRP, NAT, DHCP. Experience supporting SD-WAN deployments and working with ISPs for WAN connectivity and troubleshooting. Working knowledge of Azure networking (vNet, NSG, VPN Gateway) is a plus. Proficiency in using monitoring and diagnostic tools such as Meraki Dashboard, Wireshark, SolarWinds, and Azure Monitor. Strong problem-solving, escalation handling, and analytical thinking abilities. Excellent communication skills and ability to collaborate with technical and non-technical stakeholders. Certifications: CCNA required CCNP (Enterprise or Security) strongly preferred Azure Network or Cloud certification is a plus

The role of this team is to provide 3rd line technical support for GTTs customer support organizations. As a highly intelligent, flexible, and efficient technical support team, it collaborates with other parts of GTT to deliver a world-class customer experience. The team is accountable for maintaining the stability of GTTs next-generation native IPv4/IPv6 IP network and delivers advanced technical support for the full range of GTT IP products, closely working with Tier 1 and Tier 2 teams on customer and core issues. Key Responsibilities include: - Providing 3rd line break/fix support for customer services across the multinational and multivendor GTT network. - Taking ownership of incidents, resolving them swiftly, and ensuring final fixes are implemented, collaborating with customers and other internal teams as necessary. - Escalating to vendor support and other internal teams to ensure prompt and satisfactory issue resolution. - Offering concise and relevant action plans for teams to efficiently resolve network and customer issues. - Providing work instructions, guidelines, and training sessions to junior engineers when needed. - Communicating and documenting customer and service-specific support information to the 1st line teams. - Proactively managing problems based on technical and trend analysis to enhance network performance. - Conducting technical reviews and overseeing key network management systems. - Scoping new developments to support continuous improvement of network quality and resilience. - Ensuring operational processes are followed to deliver best-in-class technical support while maintaining a stable and resilient network. - Designing, developing, and implementing automated solutions to streamline network operations, enhance efficiency, and reduce manual intervention. - Utilizing networking expertise along with programming and scripting skills to optimize network structure for scalability, reliability, and security. - Maintaining up-to-date documentation of automated processes, scripts, and network changes. Required Experience/Qualifications: - Minimum 5 years of experience within an IP Operations environment of a Telco or large ISP. - Minimum 3 years of work in an IP technical 2nd line support position. - Excellent and demonstrable experience of IP, MPLS, and routing knowledge (ISIS, BGP, OSPF) in an ISP environment. - Knowledge and understanding of SD WAN and components, with working knowledge of Fortinet, VeloCloud, Aruba preferred. - Strong experience in the use of IP management tools, both commercial and open source. - CCNP or JNCIP certification is preferred. - Proficiency in Ansible, Python, and Bash scripting language desirable.,

You will be part of a team that provides 3rd line technical support for GTT's customer support organizations. Your role involves ensuring the stability of GTT's next-generation native IPv4/IPv6 IP network and providing advanced technical support for a wide range of GTT IP products. Your responsibilities will include resolving incidents promptly, driving them to final resolution, and collaborating with customers and internal teams. You will also escalate issues to vendors and internal teams as needed to ensure timely resolution. Your duties will involve providing concise action plans to resolve network and customer issues efficiently, offering guidance and training sessions to junior engineers, communicating and documenting support information to 1st line teams, and engaging in proactive problem management to enhance network performance. Additionally, you will review and oversee key network management systems, scope new developments for network quality improvement, and ensure operational processes are followed to deliver top-notch technical support while maintaining network stability. A key aspect of your role will be designing, developing, and implementing automated solutions to streamline network operations, enhance efficiency, and minimize manual intervention. You will leverage your networking expertise and programming skills to optimize network structure for scalability, reliability, and security. It will also be essential to maintain up-to-date documentation of automated processes, scripts, and network changes. To qualify for this position, you should have a minimum of 5 years of experience in an IP operations environment of a Telco or large ISP, with at least 3 years of work in an IP technical 2nd line support role. Proficiency in IP, MPLS, and routing knowledge (ISIS, BGP, OSPF) in an ISP environment is required, along with an understanding of SD-WAN and components. Familiarity with Fortinet, VeloCloud, and Aruba is preferred, as well as hands-on experience with CE/CPE configurations, troubleshooting, and various technologies including Ethernet, IP transit, VPLS, MPLS, and DIA. You should also have strong experience with IP management tools, CCNP or JNCIP certification is preferred, and knowledge of scripting languages like Ansible, Python, and Bash is desirable. Additionally, experience with Juniper and JUNOS, telecom industry standards, and various network technologies will be advantageous. This role involves working 5 days a week with 2 days off during US business hours. Core competencies required include accuracy and attention to detail, managing multiple priorities, problem-solving, root cause analysis, expertise in IP technologies and protocols, IP-based services, and troubleshooting network problems. As part of the team, you are expected to contribute to continuous improvement initiatives, prioritize customer value creation, and strive for operational excellence. Your role will involve driving fundamental changes, enhancing efficiency, building a customer-centric culture, and ensuring operational processes focus on maximizing positive customer impact and anticipating future trends.,

You will be joining a team that provides 3rd line technical support for GTT's customer support organizations. As a part of this highly intelligent, flexible, and efficient technical support team, your role will involve collaborating with various departments within GTT to ensure the delivery of a world-class customer experience. Your primary responsibility will be to maintain the stability of GTT's next-generation native IPv4/IPv6 IP network and provide advanced technical support for the complete range of GTT IP products. This will include working closely with Tier 1 and Tier 2 teams to address customer and core issues promptly and effectively. Your duties and responsibilities will include providing 3rd line break/fix support for customer services across GTT's multinational and multivendor network. You will be responsible for owning incidents, resolving them swiftly, and ensuring they are driven through to final resolution, while collaborating with customers and internal teams as needed. Escalation to vendor support and other internal teams will be necessary to ensure timely and satisfactory issue resolution. Additionally, you will be expected to provide concise action plans for teams to address network and customer issues efficiently, offer work instructions, guidelines, and training sessions to junior engineers when required, and communicate and document customer and service-specific support information to 1st line teams. Furthermore, you will be tasked with proactive problem management based on technical and trend analysis to enhance network performance, performing technical reviews and taking ownership of key network management systems, scoping new developments to support continuous improvement of network quality and resilience, ensuring operational processes are followed to deliver best-in-class technical support while maintaining a stable and resilient network, designing, developing, and implementing automated solutions to streamline network operations, and maintaining up-to-date documentation of automated processes, scripts, and network changes. To qualify for this role, you should have a minimum of 5 years of experience in an IP Operations environment of a Telco or large ISP, with at least 3 years of work in an IP technical 2nd line support position. You should possess excellent and demonstrable knowledge of IP, MPLS, and routing (ISIS, BGP, OSPF) in an ISP environment, as well as an understanding of SD WAN and components. Familiarity with Fortinet, VeloCloud, Aruba, and working knowledge of protocols used by systems and customer applications are preferred. Additionally, experience with CE/CPE configurations and troubleshooting, Ethernet, IP transit, VPLS, MPLS, DIA technologies, and IP management tools is required. Holding a CCNP or JNCIP certification is preferred, with knowledge of Ansible, Python, and Bash scripting being desirable. Desirable qualifications include excellent Juniper and JUNOS knowledge, general knowledge of the telecom industry, experience with Fortinet, VeloCloud, Aruba/SilverPeak devices, Accedian, Cisco, Comtrend CPEs, and a general technical understanding of other technologies such as VoIP, SDH, and DWDM. In this role, you will be working 5 days a week with 2 days off, following US business hours. Your success in this position will depend on your accuracy and attention to detail, ability to manage multiple priorities effectively, problem-solving skills, root cause analysis capabilities, knowledge of IP technologies and protocols, expertise in troubleshooting network problems, continuous improvement mindset, customer-first approach, and commitment to operational excellence.,

Key Roles and Responsibilities: Ensures that assigned infrastructure at the client site is configured, installed, tested, and operational Performs necessary checks, apply monitoring tools and respond to alerts Identifies problems and errors prior to or when it occurs and log all such incidents in a timely manner with the required level of detail Assists in analyzing, assigning, and escalating support calls Investigates third line support calls assigned and identify the root cause of incidents and problems Reports and escalates issues to 3rd party vendors if necessary Provides onsite technical support to clients and provide field engineering services to clients Conducts a monthly random review of incidents and service requests, analyze and recommend improvement in quality Provides continuous feedback to clients and affected parties and update all systems and/or portals as prescribed by NTT Proactively identifies opportunities for work optimization including opportunities for automation of work May manage and implement projects within technology domain, delivering effectively and promptly per client agreed upon requirements and timelines May work on implementing and delivering Disaster Recovery functions and tests Knowledge, Skills and Attributes: Ability to communicate and work across different cultures and social groups Ability to plan activities and projects well in advance, and takes into account possible changing circumstances Ability to maintain a positive outlook at work Ability to work well in a pressurized environment Ability to work hard and put in longer hours when it is necessary Ability to apply active listening techniques such as paraphrasing the message to confirm understanding, probing for further relevant information, and refraining from interrupting Ability to adapt to changing circumstances Ability to place clients at the forefront of all interactions, understanding their requirements, and creating a positive client experience throughout the total client journey Additional skills proficiency such as: Pulse Secure SSL VPN Virtual Juniper, Palo Alto, Fortinet Firewalls Cisco Nexus switches, ASR and ISR routers Cisco ACS, ISE Meraki switches and access points Enterprise network architecture Common routing protocols: BGP,OSPF, EIGRP Network address translation Configuring, monitoring and troubleshooting uplinks to ISPs for DIA, MPLS and P2P circuits Familiarity with common network management and monitoring tools such as SecureCRT, Logic Monitor Academic Qualifications and Certifications: Bachelor's degree or equivalent qualification in IT/Computing (or demonstrated equivalent work experience) CCNP or equivalent certification Certifications relevant to the services provided (certifications carry additional weightage on a candidates qualification for the role) Required Experience: Seasoned years of work experience Seasoned experience required in Engineering function within a medium to large ICT organisation Seasoned experience of Managed Services Excellent working knowledge of ITIL processes Excellent experience working with vendors and/or 3rd parties

Key Responsibilities: Proactively monitors the work queues. Performs operational tasks to resolve all incidents/requests in a timely manner and within the agreed SLA. Updates tickets with resolution tasks performed. Identifies, investigates, analyzes issues and errors prior to or when they occur, and log all such incidents in a timely manner. Captures all required and relevant information for immediate resolution. Provides second level support to all incidents, requests and identifies the root cause of incidents and problems. Communicates with other teams and clients for extending support. Executes changes with clear identification of risks and mitigation plans to be captured into the change record. Follows the shift handover process highlighting any key tickets to be focused on along with a handover of upcoming critical tasks to be carried out in the next shift. Escalates all tickets to seek the right focus from CoE and other teams, if needed continue the escalations to management. Works with automation teams for effort optimization and automating routine tasks. Coaches Service Desk and L1 teams for technical and behavioural skills. Establishes monitoring for client infrastructure. Identifies problems and errors before they impact a clients service. Leads and manages all initial client escalation for operational issues. Contributes to the change management process by logging all change requests with complete details for standard and non-standard including patching and any other changes to Configuration Items. Ensures all changes are carried out with proper change approvals. Plans and executes approved maintenance activities. Audits and analyses incident and request tickets for quality and recommends improvements with updates to knowledge articles. Produces trend analysis reports for identifying tasks for automation, leading to a reduction in tickets and optimization of effort. May also contribute to support on project work as and when required. May work on implementing and delivering Disaster Recovery functions and tests. Performs any other related task as required. Knowledge and Attributes: Ability to communicate and work across different cultures and social groups. Ability to plan activities and projects well in advance, and takes into account possible changing circumstances. Ability to maintain a positive outlook at work. Ability to work well in a pressurized environment. Ability to work hard and put in longer hours when it is necessary. Ability to apply active listening techniques such as paraphrasing the message to confirm understanding, probing for further relevant information, and refraining from interrupting. Ability to adapt to changing circumstances. Ability to place clients at the forefront of all interactions, understanding their requirements, and creating a positive client experience throughout the total client journey. Additional skills proficiency such as (but not limited to) - Pulse Secure SSL VPN Virtual Juniper, Palo Alto, Fortinet Firewalls Cisco Nexus switches, ASR and ISR routers Cisco ACS, ISE Meraki switches and access points Enterprise network architecture Common routing protocols: BGP,OSPF, EIGRP Network address translation Configuring, monitoring and troubleshooting uplinks to ISPs for DIA, MPLS and P2P circuits Familiarity with common network management and monitoring tools such as SecureCRT, Logic Monitor Academic Qualifications and Certifications: Bachelor's degree or equivalent qualification in IT/Computing (or demonstrated equivalent work experience). CCNP or equivalent certification. Certifications relevant to the services provided (certifications carry additional weightage on a candidates qualification for the role). Required Experience: Moderate level of relevant managed services experience. Moderate level knowledge in ticketing tools preferably Service Now.

Job Description Role- LAN Design Engineer Required Technical Skill Set Experience in Microsoft Visio, CADE, DIA or any other Network designing tool Expertise in Network design Switching Models Cisco 6500/6900, Nexus 9K, 7K, 5K, 2K and Cisco Catalyst 4500, 3800, 3500, 2900 Strong knowledge in Switching technologies - VPC, FEX, VDC, Cisco VSS, VPC, STP, Trunking, Ether channel, HSRP, VRRP, LACP, PaGP, Stacking etc Strong knowledge in Routing technologies: Handling Cisco ISR/ASR routers, Protocols include BGP, OSPF, EIGRP, MPLS, VRF, L3 VPNs, IPsec, VPN, QoS, Intelligent WAN Cisco ACI, APIC, SDA, ISE & DNAC Desired Competencies (Technical/Behavioral Competency) Install, configure, and support large-scale production and corporate network infrastructure including routers, switches, console servers and equipment. Design and Configuration experience on Cisco ACI - Spine-leaf switches, APIC and APIC-EM controller, Nexus switches, VMware NSX-T/NSX-V, NSX Edge, NSX logical router, NSX Load balancer, NSX distributed Firewall Extensive hands-on experience and troubleshooting experience in Network Protocols - BGP, OSPF, MPLS, STP, Stacking etc. Expert Knowledge of LAN switching technologies: STP, Trunking, Ether channel and good understanding of high availability fundamentals (HSRP and VRRP) & load balancing concepts like - LACP, PaGP Good understanding of DHCP, DNS - Hands-on experience troubleshooting Cisco ISR routers, switches, Wireless controller & ISE. Strong hands-on work experience with Cisco Nexus 7K, 5K, 2K devices, Cisco Catalyst 3K & 4K series and Cisco ASR & ISR Router models Experience in designing, deploying, and troubleshooting VPC, VSS, VDC, VPC, OTV, Fabric path, FCoE and Multi-tenancy in the datacenter. Hands-on experience on Cisco DNAC - Solving reported request, incidents, and network problems of complexity. Role descriptions / Expectations from the Role Preparing specifications to define and illustrate network designs and configurations. Need to design network solution architecture and implementation documentation (customer and operational). Provide network LAN design, implementation, consulting and leadership for data and congregated communication infrastructure utilizing available Networkequipment. Perform design integration for complex, cross-functional systems and lead technical design reviews of various infrastructure projects and function as a high- level technical resource. should provide Network Design Engineering services in support of a global customer's network. Should develop network designs and cost models for customer specific opportunities and same to be presented to product and contract management teams. Define and follow standards and best practices for network design, testing, and implementation methodology. Should develop network designs and cost models for different models & requirements. Review the network design and bill of material with project manager and peer network engineers. Coordinate schedules, tasks, resources, and dependencies for network design projects. Training the peers on end-to-end network designs and operating procedures. Installing, configuring, and supporting network equipment including routers, switches, WAN accelerators, Load Balancers Focusing on high-level design and planning for multiple LAN Upgrade projects globally Investigating faults in the network & IP address auditing. Resolve incidents/problems/Changes according to established procedures Work on Service improvement activities and completing it within the target dates. Reporting network status to key stakeholders

Collaborate with senior stakeholders to gather requirements, address constraints, and craft adaptable data architectures. Convert business needs into blueprints, guide agile teams, maintain quality data pipelines, and drive continuous improvements. Required Candidate profile 7+yrs in data roles(Data Architect/Engineer). Skilled in modelling (incl. Data Vault 2.0), Snowflake, SQL/Python, ETL/ELT, CI/CD, data mesh, governance & APIs. Agile; strong stakeholder & comm skills. Perks and benefits As per industry standards