Sr. IT Infra Support Engineer CBY Services

5.0 - 10.0 years

7 - 12 Lacs

mumbai, thane

Work from Office

Technical Support & Troubleshooting: Provide L2 technical support for VIP users, desktops, laptops, and network devices (Firewall, Switches, Access points). Diagnose and resolve hardware, software, and connectivity issues. Assist in troubleshooting Windows high end laptops, Resolve advanced issues related to identity management, DNS, DHCP, and Group Policies. Provide advanced support for Office 365, VPN, and remote access solutions. Incident & Request Management: Handle escalated tickets from L2 support and provide timely resolutions. Document troubleshooting steps, resolutions, and root cause analysis in ticketing tools Prioritize incidents based on impact and urgency. Follow ITIL best prac...

Posted 1 month ago

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Sr. IT Infra Support Engineer CBY Services

5 - 10 years

7 - 12 Lacs

Mumbai, Thane

Work from Office

Posted 5 months ago

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