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2 - 6 years
5 - 7 Lacs
Bengaluru
Work from Office
JOB TITLE : Sr. Technical Support Engineer (US Process) JOB DESCRIPTION : Ticket work Each agent should close 12 tickets per day (Roughly 36-45 replies per day) Agents are expected to maintain a 4.0 (of 5) min. satisfaction rating or higher (based on customer feedback through our ticketing system) Identify issues based on symptoms, error, or debug logs (Ref. Internal KB/KI or Public Support KB) Escalate tickets to Tier 2 following escalation SOPs May require remote access to inspect/confirm issue on client-side Outbound Ticket Callouts as needed (for supervised remote session or clarifying details/issues) Take client calls for addressal of their queries. Skills & Experience : Quality communi...
Posted 4 months ago
1 - 2 years
3 - 4 Lacs
Nagpur
Work from Office
Job Role: System Administrator Experience: 1+ Years Location: Nagpur, Maharashtra Experience in managing and supporting Windows end points, server administration, configuration, and upgradation. Knowledge of Windows 2003/2008/2012/2016/2019/2022 Servers (Must Have), Server installation, configuration, OS/server administration, patching, maintenance, and troubleshooting experience. Willing to work on multiple platforms. Knowledge in active directory, DNS, DHCP, file server & Virtualization technologies. Experience in O365 application, windows OS, software installation, outlook and server troubleshooting. Knowledge / Experience in Firewall, Proxy, Anti-spam, Understanding and Hands on experien...
Posted 4 months ago
2 - 4 years
2 - 4 Lacs
Bengaluru
Work from Office
Requirements Preferred Certified MCSE / Azure Cloud or Higher Looking for immediate joiners Good Communication skills Minimum 2 years Proven hands-on experiences as Server engineer in an enterprise server infrastructure Technical knowledge in Windows Server OS, Active Directory, DNS, DHCP, Backup Software (Veeam), SFTP, OS & Application Patching preferred knowledge in Virtualization (Nutanix), NAS storage and Azure Cloud technologies Good Vendor, Peer Management skills University Degree Responsibilities : Monitor Server and Storage performance based on Utilization and Availability using Monitoring tool Act upon pre-configured threshold breach with respect to Utilization and Availability of s...
Posted 4 months ago
1 - 6 years
3 - 6 Lacs
New Delhi, Pune, Delhi / NCR
Work from Office
G/Ug with min 1 year Tech exp can apply Salary Upto 8 LPA (55-60K) Location- Pune and Gurgaon (WFO/24*7 SHIFTS/5 DAYS) need excellent comms skills and tech knowledge drop cv's at- 9643729401 Shubham (Only whatsapp) Note- Need instant Joiners only.
Posted 4 months ago
1 - 6 years
3 - 8 Lacs
Gurugram, Delhi / NCR
Work from Office
Hiring for SR.International Tec support Process - microsoft 365 5.4 to 8.6 lpa 1 yr tech support experience required one side drop and cab incentives Excellent communication required. B2b client handling role contacts 8851848140 9953312325 Required Candidate profile Good Experience And Knowledge Of technical ,Window troubleshooting , I.P. ADDRESS,LAN,WAN,BROAD BAND Etc. Advance Technical knowledge and experience Excellent English Communication Is Mandatory
Posted 4 months ago
1 - 6 years
3 - 6 Lacs
Gurugram
Work from Office
Technical support Location- Gurugram PKG-Upto 8 LPA EXP - 1 to 10 Years 5 Days working Cab facilities Interested candidate Kindly share there cv @ harshitimaginators653@gmail.com or 9220416177
Posted 4 months ago
3 - 7 years
3 - 7 Lacs
Bengaluru, Bangalore Rural
Work from Office
Hi, We are hiring for Leading ITES Company for Service Desk - Command Center Profile. Location- Bangalore Please go through the JD and we will get back to the relevant profiles. Roles and Responsibilities Opens, logs, prioritizes, assigns, and closes calls logged in the IT SD Asks the Customer End User for all relevant information concerning the call made or issue reported by the Customer End User Attempts to resolve the defined inquiries while on the telephone, to meet the agreed upon Service Level for First Call Resolution Routes the enquiries to Resolver Groups as appropriate Re-routes misdirected calls Escalates tickets which have not been resolved by SD, in accordance with Customer esca...
Posted 4 months ago
1.0 - 6.0 years
4 - 6 Lacs
bengaluru
Work from Office
Job Description of Service Desk Analyst Role: TECHNICAL SUPPORT ASSOCIATE Accountability Ability to work in 24*7 environment, this is a must First Point of Contact for users to report Technical issues Record all interactions through call, email or chat in the Ticketing System. Resolve issues under support boundaries and route issues beyond scope to the respective Support Groups. First Line Troubleshooting to be done completely using the available resources and documented before assigning/routing the tickets to the L2 Groups. Ensure reported issues are responded and addressed as per the defined SLA timelines To work towards effective and timely resolution of issues. Document the Learnings and...
Posted Date not available
0.0 - 5.0 years
3 - 8 Lacs
noida, gurugram
Work from Office
INTERNATIONAL BLENDED/VOICE PROCESS. ( TECH/BANKING/TRAVEL/UHC ) LOC - GURGAON, GRAD/UG WITH EXPERIENCE OF 1 YEAR IN SAME SAL- MAX UPTO 60K INHAND WFO, 5 DAYS WORKING, 24*7 SHIFT CAB+ INCENTIVES(NO CAPPING) IMMEDIATE JOINERS ONLY BHAVYA 8860230203
Posted Date not available
4.0 - 7.0 years
4 - 8 Lacs
mumbai, pune, bengaluru
Work from Office
Your Role Design and deploy Meraki-based network solutions including wireless, switching, and security. Configure and manage Meraki Dashboard for monitoring and troubleshooting. Implement and maintain VLANs, VPNs, firewalls, and wireless access points. Strong knowledge of Meraki Dashboard, MX, MR, MS, and Systems Manager. Experience with Layer 2/3 networking, DHCP, NAT, VPN, and wireless technologies. Your Profile Design and implement Cisco Meraki solutions including wireless (MR), switching (MS), security appliances (MX), and mobile device management (SM). Deploy and maintain secure and scalable network architectures across branch offices. Proficiency in Meraki Dashboard and cloud-managed n...
Posted Date not available
2.0 - 7.0 years
4 - 4 Lacs
hyderabad
Work from Office
Hiring: Technical Support Executive (International BPO) Location: DLF Building, Gachibowli, Hyderabad Shift Timings: 24/7 Rotational Shifts Work Schedule: 5 Days Working, 2 Rotational Week Offs Cab Facility: 2-Way (Available within Hiring Zone Only) Work Mode: Work from Office Qualification: Only Graduates Expected CTC: Up to 4.5 LPA Interview Mode: Walk-in Joining: Immediate Joiners Eligibility Criteria: Minimum 2 years of experience in Technical Support (Voice Process) Strong customer service and troubleshooting skills Excellent communication in English Contact: Zainab- 9251688430
Posted Date not available
15.0 - 20.0 years
14 - 19 Lacs
pune
Work from Office
Project Role :Large Language Model Architect Project Role Description : Architect large language models (LLM) that can process and generate natural language. Design neural network parameters, trained on large quantities of unlabeled text data. Must have skills : Large Language Models Good to have skills : NAMinimum 3 year(s) of experience is required Educational Qualification : 15 years full time education Summary :As a Large Language Model Architect, you will be responsible for architecting large language models that are capable of processing and generating natural language. Your typical day will involve designing neural network parameters and working with extensive datasets to ensure the m...
Posted Date not available
15.0 - 20.0 years
14 - 19 Lacs
chennai
Work from Office
Project Role :Large Language Model Architect Project Role Description : Architect large language models (LLM) that can process and generate natural language. Design neural network parameters, trained on large quantities of unlabeled text data. Must have skills : Large Language Models Good to have skills : NAMinimum 3 year(s) of experience is required Educational Qualification : 15 years full time education Summary :As a Large Language Model Architect, you will be responsible for architecting large language models that are capable of processing and generating natural language. Your typical day will involve designing neural network parameters and working with extensive datasets to ensure the m...
Posted Date not available
15.0 - 20.0 years
14 - 19 Lacs
pune
Work from Office
Project Role :Large Language Model Architect Project Role Description : Architect large language models (LLM) that can process and generate natural language. Design neural network parameters, trained on large quantities of unlabeled text data. Must have skills : Large Language Models Good to have skills : NAMinimum 7.5 year(s) of experience is required Educational Qualification : 15 years full time education Summary :As a Large Language Model Architect, you will be responsible for architecting large language models that can effectively process and generate natural language. Your typical day will involve designing neural network parameters and working with extensive datasets to ensure the mod...
Posted Date not available
15.0 - 20.0 years
14 - 19 Lacs
kolkata
Work from Office
Project Role :Large Language Model Architect Project Role Description : Architect large language models (LLM) that can process and generate natural language. Design neural network parameters, trained on large quantities of unlabeled text data. Must have skills : Large Language Models Good to have skills : NAMinimum 3 year(s) of experience is required Educational Qualification : 15 years full time education Summary :As a Large Language Model Architect, you will be responsible for architecting large language models that are capable of processing and generating natural language. Your typical day will involve designing neural network parameters and working with extensive datasets to ensure the m...
Posted Date not available
15.0 - 20.0 years
14 - 19 Lacs
kolkata
Work from Office
Project Role :Large Language Model Architect Project Role Description : Architect large language models (LLM) that can process and generate natural language. Design neural network parameters, trained on large quantities of unlabeled text data. Must have skills : Large Language Models Good to have skills : NAMinimum 7.5 year(s) of experience is required Educational Qualification : 15 years full time education Summary :As a Large Language Model Architect, you will be responsible for architecting large language models that can effectively process and generate natural language. Your typical day will involve designing neural network parameters and working with extensive datasets to ensure the mod...
Posted Date not available
15.0 - 20.0 years
14 - 19 Lacs
hyderabad
Work from Office
Project Role :Large Language Model Architect Project Role Description : Architect large language models (LLM) that can process and generate natural language. Design neural network parameters, trained on large quantities of unlabeled text data. Must have skills : Large Language Models Good to have skills : NAMinimum 2 year(s) of experience is required Educational Qualification : 15 years full time education Summary :As a Large Language Model Architect, you will be responsible for architecting large language models that are capable of processing and generating natural language. Your typical day will involve designing neural network parameters and working with extensive datasets to ensure the m...
Posted Date not available
15.0 - 20.0 years
14 - 19 Lacs
chennai
Work from Office
Project Role :Large Language Model Architect Project Role Description : Architect large language models (LLM) that can process and generate natural language. Design neural network parameters, trained on large quantities of unlabeled text data. Must have skills : Large Language Models Good to have skills : NAMinimum 7.5 year(s) of experience is required Educational Qualification : 15 years full time education Summary :As a Large Language Model Architect, you will be responsible for architecting large language models that can effectively process and generate natural language. Your typical day will involve designing neural network parameters and working with extensive datasets to ensure the mod...
Posted Date not available
15.0 - 20.0 years
14 - 19 Lacs
mumbai
Work from Office
Project Role :Large Language Model Architect Project Role Description : Architect large language models (LLM) that can process and generate natural language. Design neural network parameters, trained on large quantities of unlabeled text data. Must have skills : Large Language Models Good to have skills : Python (Programming Language), Prompt EngineeringMinimum 12 year(s) of experience is required Educational Qualification : 15 years full time education Summary :As a Large Language Model Architect, you will engage in the innovative design and architecture of large language models that are capable of processing and generating natural language. Your typical day will involve collaborating with ...
Posted Date not available
2.0 - 6.0 years
0 - 2 Lacs
mumbai
Hybrid
Location: Mumbai (ITC - Mumbai Colaba) Job Title Desktop Support - Mumbai Colaba Job Description Must Have knowledge & Experience Knowledge of LAN and WAN Systems First level Support to end users Escalation and resolution follow-up with other parties like vendors Microsoft Office Suite 2003/2007/2013 Configuration and support of MS-Outlook,O365 and other emailing systems Support Skype/Teams Windows XP/7/10 and Apple Macintosh Operating systems Understand Active directory Understand protocols LAN/WAN, TCP/IP, DNS, DHCP, FTP, VPN, Cisco Router, Switch and Hubs Configure/troubleshoot standalone and Network Printers, Scanners, Network Cards, Memory and other peripheral devices Network end point ...
Posted Date not available
1.0 - 6.0 years
4 - 6 Lacs
bengaluru
Work from Office
Job Description of Service Desk Analyst Role: TECHNICAL SUPPORT ASSOCIATE Accountability Ability to work in 24*7 environment, this is a must First Point of Contact for users to report Technical issues Record all interactions through call, email or chat in the Ticketing System. Resolve issues under support boundaries and route issues beyond scope to the respective Support Groups. First Line Troubleshooting to be done completely using the available resources and documented before assigning/routing the tickets to the L2 Groups. Ensure reported issues are responded and addressed as per the defined SLA timelines To work towards effective and timely resolution of issues. Document the Learnings and...
Posted Date not available
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