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1 - 2 years

2 - 3 Lacs

Hyderabad

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Desktop Support Engineer - IT Help Desk Hyderabad, Telangana IT Description Why youll want to work at nimble! This is a great opportunity to join a well-established and market-leading brand serving a high-growth end market while gaining valuable experience and visibility to Executive leadership. As an organization, we are in considerable growth mode through acquisition and with a laser focus on positive culture building. We are seeking a dedicated and customer-focused Tier 1 Help Desk Technician to join our IT support team. The ideal candidate will provide first-line technical support for hardware, software, and network-related issues. As the initial point of contact for users seeking technical assistance, this position requires strong problem-solving skills, effective communication, and the ability to troubleshoot and resolve basic technical problems. On a typical day, you will be: Provide first-level technical support via phone, email, and chat for employees or customers facing technical issues Diagnose and resolve common IT issues related to hardware, software, and network connectivity (e.g., login issues, software errors, printing problems) Document and track issues through a help desk ticketing system, ensuring accurate records of issues and resolutions Escalate unresolved issues to higher-tier support teams (Tier 2 or Tier 3) when necessary, while providing detailed information to assist in further troubleshooting Assist with software installation and setup on desktops, laptops, and mobile devices, ensuring configurations meet company standards Provide guidance and instruction to users on basic IT procedures, troubleshooting steps, and best practices Maintain an inventory of IT assets such as hardware, software, and peripherals Assist in setting up new users with accounts, systems, and equipment Follow standard operating procedures (SOPs) and maintain a professional and courteous demeanor when communicating with users Perform other duties as assigned by the Help Desk Manager or IT team Requirements Who you are: Strong technical troubleshooting skills with the ability to diagnose and resolve common hardware and software issues Basic understanding of networking concepts (e.g., TCP/IP, DNS, DHCP) Familiarity with Microsoft Office Suite (Word, Excel, Outlook) and Windows operating systems Excellent communication skills both verbal and written, with the ability to explain technical concepts to non-technical users Strong customer service skills, with a positive attitude and professional demeanor Ability to prioritize and manage multiple tasks effectively in a fast-paced environment Ability to work well both independently and as part of a team Knowledge of FreshService ticketing systems is a plus Experience with SCCM and\or Intune a plus Note: Preferred only Male candidates

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2 - 6 years

5 - 7 Lacs

Bengaluru

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JOB TITLE : Sr. Technical Support Engineer (US Process) JOB DESCRIPTION : Ticket work Each agent should close 12 tickets per day (Roughly 36-45 replies per day) Agents are expected to maintain a 4.0 (of 5) min. satisfaction rating or higher (based on customer feedback through our ticketing system) Identify issues based on symptoms, error, or debug logs (Ref. Internal KB/KI or Public Support KB) Escalate tickets to Tier 2 following escalation SOPs May require remote access to inspect/confirm issue on client-side Outbound Ticket Callouts as needed (for supervised remote session or clarifying details/issues) Take client calls for addressal of their queries. Skills & Experience : Quality communication skills for calls and ticket communication Familiar with Network Environments and Network Troubleshooting Familiar with Server Environments (Hardware, RAID, ADS, etc.) Familiarity with Linux or Linux CLI At least 2+ years of experience in a related Technical Support oriented environment Certifications are a plus: Linux: LPIC, RHCP (Red Hat), Linux+ Networking: CCNA, Cisco, etc. Other Related: MCSE, MCP, etc. Shift timings: Rotational Shifts (US Shifts) Working days: Rotational with two days off in a week Work Model: Work from office Location: Bangalore Job Type: Contract job of 1 year ( can get extendable based on your performance) Payroll company name : Solid Systems Global, HBR LayoutRole & responsibilities

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1 - 2 years

3 - 4 Lacs

Nagpur

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Job Role: System Administrator Experience: 1+ Years Location: Nagpur, Maharashtra Experience in managing and supporting Windows end points, server administration, configuration, and upgradation. Knowledge of Windows 2003/2008/2012/2016/2019/2022 Servers (Must Have), Server installation, configuration, OS/server administration, patching, maintenance, and troubleshooting experience. Willing to work on multiple platforms. Knowledge in active directory, DNS, DHCP, file server & Virtualization technologies. Experience in O365 application, windows OS, software installation, outlook and server troubleshooting. Knowledge / Experience in Firewall, Proxy, Anti-spam, Understanding and Hands on experience of LAN/WAN, Wireless and Firewall technologies. knowledge about NAS & SAN, Manage and configure NetBackup/Networker backup solutions, ensuring reliable and efficient backup and recovery operations. Monitor backup jobs and perform regular tests to verify data integrity and recovery capabilities. Troubleshoot backup and recovery issues and implement improvements as needed PowerShell, scripting, and automation experience is a plus. Able to write quality KB articles, Problem Management articles, and SOPs/Run-books Passion for delivering timely and outstanding service Great written and oral communication skills with internal and external customers Certification : CCNA, MCSA Contact: Vedant- 9226554361 Email: hr2@appynitty.com

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2 - 4 years

2 - 4 Lacs

Bengaluru

Work from Office

Requirements Preferred Certified MCSE / Azure Cloud or Higher Looking for immediate joiners Good Communication skills Minimum 2 years Proven hands-on experiences as Server engineer in an enterprise server infrastructure Technical knowledge in Windows Server OS, Active Directory, DNS, DHCP, Backup Software (Veeam), SFTP, OS & Application Patching preferred knowledge in Virtualization (Nutanix), NAS storage and Azure Cloud technologies Good Vendor, Peer Management skills University Degree Responsibilities : Monitor Server and Storage performance based on Utilization and Availability using Monitoring tool Act upon pre-configured threshold breach with respect to Utilization and Availability of server components and remediate Ensure 100% Server uptime for end users Execute periodic Maintained activity to minimize Server downtime Execute planned changes to server infrastructure to enhance server performance / security posture through Change Management process Adhere to 1 Incident Management process Maintain Server Infra Inventory and configuration as per standards Provide Level-1 support and troubleshooting to resolve issues Server Device Asset Management (Asset Inventory, Support Contract, Vendor Escalation Matrix) Monitor performance and ensure system availability and reliability Monitor system resource utilization, trending, and capacity planning Configure and install various Server devices and services (e.g., Windows OS, IIS, SQL Database, Backup Software, NAS Storage, Nutanix, etc) Perform server maintenance and system upgrades including service packs, patches, hot fixes and Preform Configuration backups of Critical applications devices Execute server DR testing and per defined DR Policy Work within established configuration and change management policies to ensure awareness, approval and success of changes made to the server infrastructure Liaise with vendors and other IT personnel for problem resolutions Ensure Scheduled reports are generated from Monitoring tool and reviewed along with the IT Team

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1 - 6 years

3 - 6 Lacs

New Delhi, Pune, Delhi / NCR

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G/Ug with min 1 year Tech exp can apply Salary Upto 8 LPA (55-60K) Location- Pune and Gurgaon (WFO/24*7 SHIFTS/5 DAYS) need excellent comms skills and tech knowledge drop cv's at- 9643729401 Shubham (Only whatsapp) Note- Need instant Joiners only.

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1 - 6 years

3 - 8 Lacs

Gurugram, Delhi / NCR

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Hiring for SR.International Tec support Process - microsoft 365 5.4 to 8.6 lpa 1 yr tech support experience required one side drop and cab incentives Excellent communication required. B2b client handling role contacts 8851848140 9953312325 Required Candidate profile Good Experience And Knowledge Of technical ,Window troubleshooting , I.P. ADDRESS,LAN,WAN,BROAD BAND Etc. Advance Technical knowledge and experience Excellent English Communication Is Mandatory

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1 - 6 years

3 - 6 Lacs

Gurugram

Work from Office

Technical support Location- Gurugram PKG-Upto 8 LPA EXP - 1 to 10 Years 5 Days working Cab facilities Interested candidate Kindly share there cv @ harshitimaginators653@gmail.com or 9220416177

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3 - 7 years

3 - 7 Lacs

Bengaluru, Bangalore Rural

Work from Office

Hi, We are hiring for Leading ITES Company for Service Desk - Command Center Profile. Location- Bangalore Please go through the JD and we will get back to the relevant profiles. Roles and Responsibilities Opens, logs, prioritizes, assigns, and closes calls logged in the IT SD Asks the Customer End User for all relevant information concerning the call made or issue reported by the Customer End User Attempts to resolve the defined inquiries while on the telephone, to meet the agreed upon Service Level for First Call Resolution Routes the enquiries to Resolver Groups as appropriate Re-routes misdirected calls Escalates tickets which have not been resolved by SD, in accordance with Customer escalation procedures Provides status and updates on tickets to authorized users Reopens Ticket / Creates new ticket to follow up if the user indicates that the inquiry was not resolved to their satisfaction Makes recommendations for updates to the KB database Adherence to policies and procedures, closure of open calls after resolution. Requirements: Able to handle Calls, Emails, Chats & Web tickets and should be willing to work in 24*7 shift environment Basic understanding of inter-relationship of software, hardware and communications Hardware trouble shooting skills Printer and Network issues Experience in PC Hardware configuration Experience supporting LANs, PC operating systems and desktop software Experience using a variety of PC software including Microsoft Office Suite, Knowledge and understanding of end user requirements Strong customer service orientation Self-Starter Good listening skills & Ability to analyze and solve technical problems Strong problem analysis, resolution, and writing skills Good interpersonal and communication skills Analytical skills excellent spoken and written communication skills Mandatory Language Skill : Prior SD experience and excellent English speaking skills. To Apply WhatsApp 'Hi' @ 9151555419 and Follow the Steps Below: a) For Position in Bangalore Search : Job Code # 29

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