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1.0 - 5.0 years
3 - 4 Lacs
Chennai
Work from Office
Hi, We are hiring for the Leading ITES Company for L1 Network Support profile. Overview This Network Support role focuses on troubleshooting and resolving network and system issues for clients. Key tasks include configuring network services (DNS, DHCP), managing network security (firewalls, threat removal), and handling daily service requests and tickets. The position requires strong communication skills, analytical thinking, and a solid grasp of networking fundamentals. Key Skills: Any Graduate can Apply Minimum 1 year Experience in Networking Support CCNA Certificate would be added advantage To Apply, WhatsApp 'Hi' @ 9151555419 Follow the Steps Below: >Click on Start option to Apply and fill the details >Select the location as Other ( to get multiple location option ) a) To Apply for above Job Role ( Chennai ) Type : Job Code # 236 Job Description: Any Graduate can Apply Minimum 1 year Experience in Networking Support Fundamentals of computer OS, Networking Excellent communication skills Maintain basic knowledge of client products and/or services Strong computer navigation skills and PC Knowledge Logical & analytical thinking System Restore & Boot Options Use Microsoft office Suit( Word/Excel/Outlook/power point/ ) Windows Tools i.e. Task Manager, Task Scheduler, Event Viewer, Security Auditing, Perfmon, MSConfig, Sysinternals, ProcMon Acknowledge issues mails and reverting on time. Responsible to handle daily service request & daily issue from client. Responsible for solving ticket by using ticketing tool. Monitor all alerts in applications. System Restore & Windows Services Installing and Configuring DNS, DHCP and Active directory, IIS. Troubleshooting for Application and device Control Policy, Firewall policy and IPS on Network. Assist our clients in managing network security and best practices. Hands on experience in threat removal, client - firewall configuration. Handling threat outbreaks and OS, Application vulnerability patch management. Involved in configuration and troubleshooting of Routers, Access points, Bridges and Switches like Ping, Telnet, TraceRT CCNA Certificate would be added advantage Network: OSI Layers DHCP, DNS Port forwarding NAT Modem & router IP Addressing, Configuration Different types networking devices i.e. Switches & Routers Ping, Telnet, TraceRT
Posted 1 week ago
1.0 - 2.0 years
4 - 6 Lacs
Bengaluru
Work from Office
Job Overview: We are seeking a skilled and experienced System Administrator to manage and maintain our Windows Server and Windows / Linux client systems. The ideal candidate will ensure the stability, integrity, Security and efficient operation of the organization's IT infrastructure, with a focus on both server and desktop environments. This role involves day-to-day management of servers, workstations, network systems, and other critical IT services to meet business needs and security requirements. Key Responsibilities: Server Administration : Install, configure, and maintain Windows Server systems. Manage and configure Active Directory (AD), users, groups, and organizational units (OUs). Set up and maintain Group Policy Objects (GPOs) and Group Policy Management . Administer DHCP , DNS , and File & Print Services . Oversee Backup and Disaster Recovery procedures, ensuring systems are regularly backed up and disaster recovery plans are in place and tested. Monitor server health and performance, responding to alerts and taking appropriate corrective actions. Manage and support Virtualization using Hyper-V . Client Systems Management : Install, configure, and manage Windows / Linux operating systems on client workstations. Support end-user computing environments, including remote work configurations (VPN, RDP). Perform troubleshooting for hardware, software, and network issues related to client systems. Ensure the deployment and configuration of software, updates, and patches across all client systems. Administer Windows Update and ensure that security patches are applied across client systems. Network Administration : Configure, maintain, and troubleshoot network infrastructure (including routers, switches, and firewalls). Manage user network access, permissions, and VPN configurations. Support network file sharing, including SMB and NFS protocols. Security and Compliance : Implement and maintain security protocols for both servers and workstations. Administer BitLocker encryption on client devices and servers. Monitor security policies, conduct regular audits, and assist in vulnerability management. Manage Windows Defender or other endpoint protection software across the organization. Ensure compliance with company security policies and industry standards (GDPR, HIPAA, etc.). Automation and Scripting : Utilize PowerShell and other scripting languages to automate repetitive administrative tasks (user provisioning, system health checks, etc.). Develop and maintain scripts for server and workstation management. Documentation and Reporting : Create and maintain technical documentation for system configurations, network topologies, and procedures. Provide regular reports on system health, performance, backups, and security status. Document incidents, troubleshooting steps, and resolutions to ensure knowledge sharing. User Support : Provide support for end-user issues related to server or client systems. Assist users with login issues, software installation, and network connectivity problems. Train and assist users with best practices related to system security and troubleshooting. Skills & Qualifications: Required : Proven experience as a System Administrator, IT Administrator, or similar role. Hands-on experience with Windows Server 2019/2021 (installation, configuration, management, troubleshooting). Strong understanding of Active Directory , DNS , DHCP , and Group Policy . Experience with Windows 10/11 client management and troubleshooting. Proficiency in PowerShell scripting for automation. Experience with Hyper-V virtualization and management. Strong understanding of networking protocols (TCP/IP, DHCP, DNS, VPN). Familiarity with Windows Update Services (WSUS) and System Center Configuration Manager (SCCM) . Experience with backup solutions and disaster recovery planning. Knowledge of security practices such as BitLocker , Windows Defender , and patch management. Solid problem-solving and troubleshooting skills. Strong communication skills and ability to work effectively with end-users and IT teams. Nice to Have : Certifications such as Microsoft Certified: Windows Server Fundamentals . Familiarity with cloud platforms like Azure or AWS . Experience with PowerShell . Experience with server monitoring tools. Education & Experience: Bachelors degree in Computer Science, Electronics and Communication, Information Technology, Instrumentation, MCA or a related field (or equivalent experience). 1 year of professional experience in Windows Server administration and management. Benefits: Competitive salary and comprehensive benefits package. Opportunities for career advancement and skill development. Collaborative and inclusive team environment. PF, Health insurance and other applicable benefits.
Posted 1 week ago
1.0 - 6.0 years
5 - 8 Lacs
Pune
Work from Office
Looking for immediate joiner, Senior Technical Advisor (AD/Server/Networking), Pune. Role & responsibilities: US Voice Process Profile Requirement: 1. UG / Grad both eligible with 1year of documented Technical Experience (Min 1 yr Windows Server Exp for Premier) 2. Internal Students not eligible 3. Designation offered: Technical Support Associate 4. Core Competencies/Skills/Knowledge: a. Strong Problem Solving and Troubleshooting Skills & thinks logically. b. Working knowledge of personal computer architecture and network architecture. c. Passion for Technology (curious, has desire to learn, doesnt rely on past knowledge, stays on top of latest technologies). d. EPS (Server support) operates on callback model where the cases are created for the customers and the engineers talk to the customers. They require assistance with troubleshooting on 2003,2008, 2008r2, SCCM, SCMON, Win XP, Vista, Win7, Exchange 2007, IIS, ISA e. Working/knowledge of Windows NT Server and/or Windows 2000 Server and Windows NT Workstation and/or Windows 2000 Professional f. MCP/MTA/MCSA/MCITP/MCSE Certified in Windows Server Operating Systems recommended. g. Understanding of Active Directory, DNS, DHCP, System Set up, System Performance and Domain Environment, Boot Process (Backup Process, Types Of Backup, Hyper-V Type 1 & Type 2 , Storage. 5. Salary upto 8 LPA Preferred candidate profile: *UG / Grad both eligible with 1year of documented Technical Experience and Excellent English Communication Mandate* Interested, Call: Rose (9873538143 / WA : 8595800635) rose2hiresquad@gmail.com
Posted 1 week ago
0.0 - 5.0 years
3 - 8 Lacs
Pune, Gurugram
Work from Office
Hiring for US and UK Brands need excellent communication skills UG/Grad with experience and freshers eligible salary upto 8.5 LPA/unlimited performance based incentives 5 days working/2 days offs location- Gurgaon/Noida Mob;- YASH : 9650805915
Posted 1 week ago
1.0 - 6.0 years
5 - 8 Lacs
Pune
Work from Office
Looking for immediate joiner, for Senior Technical Advisor (AD/Server/Networking), Pune. Role & responsibilities: US Voice Process Profile Requirement: 1. UG / Grad both eligible with 1year of documented Technical Experience (Min 1 yr Windows Server Exp for Premier) 2. Internal Students not eligible 3. Designation offered: Technical Support Associate 4. Core Competencies/Skills/Knowledge: a. Strong Problem Solving and Troubleshooting Skills & thinks logically. b. Working knowledge of personal computer architecture and network architecture. c. Passion for Technology (curious, has desire to learn, doesnt rely on past knowledge, stays on top of latest technologies). d. EPS (Server support) operates on callback model where the cases are created for the customers and the engineers talk to the customers. They require assistance with troubleshooting on 2003,2008, 2008r2, SCCM, SCMON, Win XP, Vista, Win7, Exchange 2007, IIS, ISA e. Working/knowledge of Windows NT Server and/or Windows 2000 Server and Windows NT Workstation and/or Windows 2000 Professional f. MCP/MTA/MCSA/MCITP/MCSE Certified in Windows Server Operating Systems recommended. g. Understanding of Active Directory, DNS, DHCP, System Set up, System Performance and Domain Environment, Boot Process (Backup Process, Types Of Backup, Hyper-V Type 1 & Type 2 , Storage. 5. Salary upto 8 LPA Preferred candidate profile: *UG / Grad both eligible with 1year of documented Technical Experience and Excellent English Communication Mandate* Interested, Call: Rose (9873538143 / WA : 8595800635) rose2hiresquad@gmail.com
Posted 1 week ago
6.0 - 11.0 years
3 - 5 Lacs
Hosur, Bengaluru
Work from Office
Role & responsibilities Job Title: Assistant Manager (Server and Domain) Job Type: Full-Time. Website: https://switchgear.in/ About Us: Switchgear and Control Technics Pvt Ltd ( SCTPL ) is a leading manufacturer of low and medium voltage switchboards, distribution boards, enclosures, and sheet metal parts. We're specialized in customized engineering solutions for greenfield projects, focusing on power management, power distribution, and automation. Partnering with Schneider Electric India, we deliver high-quality products and services that exceed customer expectations. Job Summary: We are looking for a skilled and proactive Server and Domain to manage and support our IT infrastructure with a focus on Windows servers, domain management, network security, and user support. The ideal candidate will ensure high availability, security, and performance of our server environment to support our operations in the electrical switchgear and control systems industry. Key Responsibilities: Manage and maintain Windows Server infrastructure ( AD, DNS, DHCP, Group Policy, etc .). Administer Active Directory users, groups, and organizational units. Monitor server performance, uptime, and resource utilization. Implement and maintain backup and disaster recovery plans. Provide support for domain-related issues including user authentication, access rights, and permissions. Manage Office 365 / Microsoft Exchange user accounts and mail flow. Troubleshoot and resolve hardware, software, and networking issues. Collaborate with other IT team members to support cybersecurity and compliance standards. Maintain documentation for server configurations, network diagrams, and procedures. Coordinate with external vendors for support and upgrades when necessary. Assist with system upgrades, patches, and routine maintenance. Qualifications: Bachelors degree in information technology , Computer Science, or a related field. 5+ years of experience in server and domain administration. Strong knowledge of Windows Server OS , Active Directory, DNS, DHCP, and Group Policy. Experience with virtualization (e.g., VMware, Hyper-V ) is a plus. Working knowledge of network security, firewalls, and endpoint protection. Good problem-solving skills and ability to work independently. Excellent communication and documentation skills.
Posted 1 week ago
3.0 - 5.0 years
7 - 8 Lacs
Navi Mumbai
Work from Office
Openings for System Admin Location : Ghanoli Qualification : Graduate Experience : Min 3+ years Installation & troubleshooting of Server. Should know installation of Windows Server operating system. Basic knowledge of Cloud Computing. Server admin and Office 365 Troubleshooting of Windows Server OS. Experience with SAN Storage. Experience with Active Directory. Knowledge of DNS & DHCP. Knowledge of Security Products like Antivirus, DLP & Data Backup. Good Communication Skills, Has experience in providing support to Sr. Management. Willing to provide remote support Email id : albina.shere@pentagon.co.in
Posted 1 week ago
4.0 - 8.0 years
4 - 5 Lacs
Bengaluru
Work from Office
1.Installing, configuring, and maintaining servers 2.Regularly monitoring server performance, ensuring optimal uptime and security. 3.Handle Troubleshooting , Backup Interested candidates, kindly share your cv on mansi.hajarnis@dynacons.com
Posted 1 week ago
1.0 - 4.0 years
3 - 5 Lacs
Pune, Gurugram
Work from Office
Hi, We are Hiring for international voice process for technical support required exp in skills(AD/DNS/DHCP/O365/WINDOWS) Loc- Gurugram/Pune Max salary 8Lpa Both side cab Contact and ping on 8920254429- Deepanshi deepanshi.imaginators@gmail.com
Posted 1 week ago
1.0 - 3.0 years
4 - 7 Lacs
Pune
Work from Office
Hiring Sr. Advisor 1- Technical Support (Voice Process) Location : Pune 24/7 Shift UG/ Graduate + 1year of technical experience Joining :Immediate Call : Shreyal TMS- 8291772291
Posted 2 weeks ago
0.0 - 1.0 years
4 - 7 Lacs
Pune
Work from Office
Hiring: Sr. Advisor 1 – Technical Support (Voice Process) Location: PUNE Shifts: 24x7 Rotational Eligibility: UG/Grad with 1+ year Technical Experience WFO Call: 8291772291 ( Shreyal TMS) Joining: Immediate
Posted 2 weeks ago
1.0 - 6.0 years
3 - 4 Lacs
Gurugram
Work from Office
Server Support in Microsoft Operating environment,Server admin,DNS, DHCP, AD, AV tools, Disk,Subsystem, Storage Configuration,maintenance & system security of Microsoft Operating systems including AD Implement policies for OS security.
Posted 2 weeks ago
1.0 - 5.0 years
3 - 4 Lacs
Chennai
Work from Office
Hi, We are hiring for the Leading ITES Company for L1 Network Support profile. Job Description: Any Graduate can Apply Minimum 1 year Experience in Networking Support Fundamentals of computer OS, Networking Excellent communication skills Maintain basic knowledge of client products and/or services Strong computer navigation skills and PC Knowledge Logical & analytical thinking System Restore & Boot Options Use Microsoft office Suit( Word/Excel/Outlook/power point/ ) Windows Tools i.e. Task Manager, Task Scheduler, Event Viewer, Security Auditing, Perfmon, MSConfig, Sysinternals, ProcMon Acknowledge issues mails and reverting on time. Responsible to handle daily service request & daily issue from client. Responsible for solving ticket by using ticketing tool. Monitor all alerts in applications. System Restore & Windows Services Installing and Configuring DNS, DHCP and Active directory, IIS. Troubleshooting for Application and device Control Policy, Firewall policy and IPS on Network. Assist our clients in managing network security and best practices. Hands on experience in threat removal, client - firewall configuration. Handling threat outbreaks and OS, Application vulnerability patch management. Involved in configuration and troubleshooting of Routers, Access points, Bridges and Switches like Ping, Telnet, TraceRT CCNA Certificate would be added advantage Network: OSI Layers DHCP, DNS Port forwarding NAT Modem & router IP Addressing, Configuration Different types networking devices i.e. Switches & Routers Ping, Telnet, TraceRT To Apply, WhatsApp 'Hi' @ 9151555419 Follow the Steps Below: >Click on Start option to Apply and fill the details >Select the location as Other ( to get multiple location option ) a) To Apply for above Job Role ( Chennai ) Type : Job Code # 236
Posted 2 weeks ago
0.0 - 5.0 years
3 - 8 Lacs
Noida, Pune, Gurugram
Work from Office
Hiring for US and UK Brands need excellent communication skills UG/Grad with experience and freshers eligible salary upto 8.5 LPA/unlimited performance based incentives 5 days working/2 days offs location- Gurgaon/Noida MOB- 9711334302 - Tanu
Posted 2 weeks ago
10.0 - 20.0 years
14 - 24 Lacs
Gurugram
Work from Office
Role: Manager / Sr Manager Server Location: Gurugram Mode: Work from office Key Responsibilities The candidate will be responsible for Technology Services including Infrastructure and Operations Management. He should be technically proficient in server technology, Network, SAN management, databases, data center management, license management. This is a individual contributor role Strong Hands-On experience on the following technologies but not limited to Azure Active Directory , DHCP , DNS , Data center Office 365, SSO and SAML integration Virtualization & Hosting (VMware, Hypervisor) Zscaler & Netskope (Good to have ) On Prem to cloud migration MDM Tools (Good to have ) Required Skills & Experience 10+ years in IT Infrastructure At least 4 years of End user applications support experience in a professional services environment. Strong customer service focus and experience Project management /Implementation skills In depth knowledge of managing Hybrid Data center primarily Microsoft Infrastructure. Strong experience in managing O365, designing and deploying solutions on Microsoft Azure platform, Good knowledge of Azure IaaS (VMs, VNET, VPN Gateways and Express Route). Experience in Migration of various on prem Infrastructure and IT services on Cloud (IAAS, PAAS, SAAS), Cloud Identity management, Integration of new applications into the cloud. Ability to lead and develop technical talent (performance management, coaching, mentoring). Strong understanding of VMware, Hypervisor, Clustering and DR. Ability to evaluate and leverage technology, industry, and competitive knowledge to apply the most current and appropriate ideas in a forward-looking manner to support the business. Deliver results in a fast-paced, deadline-driven environment that requires ability to handle multiple priorities simultaneously. Proven knowledge of data storage and backup solutions. Proven knowledge of security and compliance and Audits. Proven knowledge of systems monitoring tools (both on prem and cloud) Experience with Networking, application development, configuration, and deployment is a plus It is our policy to provide equal employment opportunities to all individuals based on job-related qualifications and ability to perform a job, without regard to age, gender, gender identity, sexual orientation, race, color, religion, creed, national origin, disability, genetic information, veteran status, citizenship or marital status, and to maintain a non-discriminatory environment free from intimidation, harassment or bias based upon these grounds.
Posted 2 weeks ago
5.0 - 10.0 years
0 Lacs
Chennai
Work from Office
Responsibilities: * Design, implement & optimize systems infrastructure using VMware, Windows Server Admin & Azure Cloud * Manage AD, group policies, DHCP/DNS servers, O365 admin & patch management * Backup and restore of Servers
Posted 3 weeks ago
1.0 - 3.0 years
1 - 3 Lacs
Chennai
Work from Office
Job Title: Server Support Engineer (1 - 3 Years Experience) Location: Chennai Job Type: Full-Time Department: IT Infrastructure / Technical Support Reports To: IT Manager / Server Operations Lead We are seeking a skilled and proactive Server Support Engineer with 1 - 3 years of hands-on experience to maintain, troubleshoot, and support physical and virtual server environments. The ideal candidate will be responsible for ensuring server uptime, responding to incidents, and working closely with IT teams to support business-critical systems. Key Responsibilities: Monitor and maintain Windows/Linux server infrastructure (physical and virtual). Perform routine system maintenance and apply patches, updates, and upgrades. Respond to server-related incidents and resolve hardware, OS, and application-level issues. Maintain documentation for configurations, procedures, and troubleshooting steps. Manage user access, file permissions, and server security policies. Monitor system performance and generate reports on utilization and health checks. Coordinate with other IT teams for system integration and project implementation. Perform regular backup and restore operations; test disaster recovery procedures. Provide support during system outages and assist in root cause analysis. Ensure compliance with internal IT policies and external regulatory requirements. Required Skills & Qualifications: Bachelors degree in Computer Science, Information Technology, or related field. 1 - 3 years of hands-on experience in server administration/support. Experience with Windows Server (2016/2019/2022) and/or Linux (RedHat/CentOS/Ubuntu). Knowledge of virtualization platforms (VMware, Hyper-V). Familiarity with Active Directory, DNS, DHCP, and Group Policy. Understanding of server security principles and patch management. Basic scripting knowledge (PowerShell, Bash) is a plus. Strong analytical, troubleshooting, and communication skills. Ability to work independently and as part of a team. Preferred Certifications (Nice to Have): Microsoft Certified: Windows Server Fundamentals / Associate Red Hat Certified System Administrator (RHCSA) CompTIA Server+ or equivalent
Posted 3 weeks ago
1.0 - 6.0 years
5 - 8 Lacs
Pune, Gurugram, Bengaluru
Work from Office
Bulk Hiring For Technical Support role Immediate Joiners UG/Grad with experience Hands on exp. on Active directory, Windows Server. salary Upto 8.5LPA + Lucrative incentive 5days working loc Gurgaon/Pune/Bangalore Drop your resume - KAJAL 8860800235
Posted 3 weeks ago
8 - 12 years
5 - 7 Lacs
Pune
Work from Office
Manage & maintain servers, networks, and infrastructure, ensuring high availability and performance. Implement and maintain security measures to protect against cyber threats Maintain accurate documentation of systems, processes, and procedures
Posted 1 month ago
- 5 years
3 - 8 Lacs
Noida, Pune, Gurugram
Work from Office
Hiring for US and UK Brands need excellent communication skills UG/Grad with experience and freshers eligible salary upto 8.5 LPA/unlimited performance based incentives 5 days working/2 days offs location- Gurgaon/Noida MOB- BHAVYA 8860230203 Perks and benefits BOTH SIDE AC CABS, LUCRATIVE INCENTIVES
Posted 1 month ago
3 - 5 years
4 - 5 Lacs
Noida, New Delhi
Work from Office
Provide end user tech support for hardware/software Manage VMware & Hyper-V, troubleshoot LAN/Wi-Fi/CCTV, handle backups & disaster recovery configure routers/switches/firewalls /Patch Manage AD, Group Policies, DNS, DHCP, Office 365 & Cloud service
Posted 1 month ago
1 - 5 years
3 - 4 Lacs
Chennai
Work from Office
Hi, We are hiring for the Leading ITES Company for L1 Network Support profile. Job Description: Any Graduate can Apply Minimum 1 year Experience in Networking Support Fundamentals of computer OS, Networking Excellent communication skills Maintain basic knowledge of client products and/or services Strong computer navigation skills and PC Knowledge Logical & analytical thinking System Restore & Boot Options Use Microsoft office Suit( Word/Excel/Outlook/power point/ ) Windows Tools i.e. Task Manager, Task Scheduler, Event Viewer, Security Auditing, Perfmon, MSConfig, Sysinternals, ProcMon Acknowledge issues mails and reverting on time. Responsible to handle daily service request & daily issue from client. Responsible for solving ticket by using ticketing tool. Monitor all alerts in applications. System Restore & Windows Services Installing and Configuring DNS, DHCP and Active directory, IIS. Troubleshooting for Application and device Control Policy, Firewall policy and IPS on Network. Assist our clients in managing network security and best practices. Hands on experience in threat removal, client - firewall configuration. Handling threat outbreaks and OS, Application vulnerability patch management. Involved in configuration and troubleshooting of Routers, Access points, Bridges and Switches like Ping, Telnet, TraceRT CCNA Certificate would be added advantage Network: OSI Layers DHCP, DNS Port forwarding NAT Modem & router IP Addressing, Configuration Different types networking devices i.e. Switches & Routers Ping, Telnet, TraceRT To Apply WhatsApp 'Hi' @ 9151555419 and Follow the Steps Below: a) For Position in Chennai Search : Job Code # 236
Posted 1 month ago
1 - 2 years
2 - 3 Lacs
Hyderabad
Work from Office
Desktop Support Engineer - IT Help Desk Hyderabad, Telangana IT Description Why youll want to work at nimble! This is a great opportunity to join a well-established and market-leading brand serving a high-growth end market while gaining valuable experience and visibility to Executive leadership. As an organization, we are in considerable growth mode through acquisition and with a laser focus on positive culture building. We are seeking a dedicated and customer-focused Tier 1 Help Desk Technician to join our IT support team. The ideal candidate will provide first-line technical support for hardware, software, and network-related issues. As the initial point of contact for users seeking technical assistance, this position requires strong problem-solving skills, effective communication, and the ability to troubleshoot and resolve basic technical problems. On a typical day, you will be: Provide first-level technical support via phone, email, and chat for employees or customers facing technical issues Diagnose and resolve common IT issues related to hardware, software, and network connectivity (e.g., login issues, software errors, printing problems) Document and track issues through a help desk ticketing system, ensuring accurate records of issues and resolutions Escalate unresolved issues to higher-tier support teams (Tier 2 or Tier 3) when necessary, while providing detailed information to assist in further troubleshooting Assist with software installation and setup on desktops, laptops, and mobile devices, ensuring configurations meet company standards Provide guidance and instruction to users on basic IT procedures, troubleshooting steps, and best practices Maintain an inventory of IT assets such as hardware, software, and peripherals Assist in setting up new users with accounts, systems, and equipment Follow standard operating procedures (SOPs) and maintain a professional and courteous demeanor when communicating with users Perform other duties as assigned by the Help Desk Manager or IT team Requirements Who you are: Strong technical troubleshooting skills with the ability to diagnose and resolve common hardware and software issues Basic understanding of networking concepts (e.g., TCP/IP, DNS, DHCP) Familiarity with Microsoft Office Suite (Word, Excel, Outlook) and Windows operating systems Excellent communication skills both verbal and written, with the ability to explain technical concepts to non-technical users Strong customer service skills, with a positive attitude and professional demeanor Ability to prioritize and manage multiple tasks effectively in a fast-paced environment Ability to work well both independently and as part of a team Knowledge of FreshService ticketing systems is a plus Experience with SCCM and\or Intune a plus Note: Preferred only Male candidates
Posted 1 month ago
2 - 6 years
5 - 7 Lacs
Bengaluru
Work from Office
JOB TITLE : Sr. Technical Support Engineer (US Process) JOB DESCRIPTION : Ticket work Each agent should close 12 tickets per day (Roughly 36-45 replies per day) Agents are expected to maintain a 4.0 (of 5) min. satisfaction rating or higher (based on customer feedback through our ticketing system) Identify issues based on symptoms, error, or debug logs (Ref. Internal KB/KI or Public Support KB) Escalate tickets to Tier 2 following escalation SOPs May require remote access to inspect/confirm issue on client-side Outbound Ticket Callouts as needed (for supervised remote session or clarifying details/issues) Take client calls for addressal of their queries. Skills & Experience : Quality communication skills for calls and ticket communication Familiar with Network Environments and Network Troubleshooting Familiar with Server Environments (Hardware, RAID, ADS, etc.) Familiarity with Linux or Linux CLI At least 2+ years of experience in a related Technical Support oriented environment Certifications are a plus: Linux: LPIC, RHCP (Red Hat), Linux+ Networking: CCNA, Cisco, etc. Other Related: MCSE, MCP, etc. Shift timings: Rotational Shifts (US Shifts) Working days: Rotational with two days off in a week Work Model: Work from office Location: Bangalore Job Type: Contract job of 1 year ( can get extendable based on your performance) Payroll company name : Solid Systems Global, HBR LayoutRole & responsibilities
Posted 1 month ago
1 - 2 years
3 - 4 Lacs
Nagpur
Work from Office
Job Role: System Administrator Experience: 1+ Years Location: Nagpur, Maharashtra Experience in managing and supporting Windows end points, server administration, configuration, and upgradation. Knowledge of Windows 2003/2008/2012/2016/2019/2022 Servers (Must Have), Server installation, configuration, OS/server administration, patching, maintenance, and troubleshooting experience. Willing to work on multiple platforms. Knowledge in active directory, DNS, DHCP, file server & Virtualization technologies. Experience in O365 application, windows OS, software installation, outlook and server troubleshooting. Knowledge / Experience in Firewall, Proxy, Anti-spam, Understanding and Hands on experience of LAN/WAN, Wireless and Firewall technologies. knowledge about NAS & SAN, Manage and configure NetBackup/Networker backup solutions, ensuring reliable and efficient backup and recovery operations. Monitor backup jobs and perform regular tests to verify data integrity and recovery capabilities. Troubleshoot backup and recovery issues and implement improvements as needed PowerShell, scripting, and automation experience is a plus. Able to write quality KB articles, Problem Management articles, and SOPs/Run-books Passion for delivering timely and outstanding service Great written and oral communication skills with internal and external customers Certification : CCNA, MCSA Contact: Vedant- 9226554361 Email: hr2@appynitty.com
Posted 1 month ago
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