5144 Dhcp Jobs - Page 7

Make an impact with NTT DATA Join a company that is pushing the boundaries of what is possible. We are renowned for our technical excellence and leading innovations, and for making a difference to our clients and society. Our workplace embraces diversity and inclusion – it’s a place where you can grow, belong and thrive. Technical Working experience on Installation and Upgradation of ESXi/AHV servers Troubleshooting experience on ESXi/AHV servers using Command Line is a must. Technical Working experience on VMware, VMware Consolidated Backup, Update Manager, LCM Capability of VMware ESXi/Nutanix AHV Patch management and Troubleshooting. Managing /Troubleshooting Cisco UCS, Dell MX 7000 Good knowledge of DR activity and replication concepts. Works closely and effectively with all levels of skills to satisfy project and productivity requirements. Providing technical support knowledge Window/VMware/Azure. Troubleshooting system and connectivity server errors. Reviewing system error logs and user-reported errors. Managing user / admin access. Monitoring/ Troubleshooting system performance issues. Maintaining server architecture security and creating system backups. Good Experience of DHCP, DNS and Active Directory. Should have knowledge of Business continuity mechanism and SLA management. Quick learner and problem-solving skills would be required. Firmware upgradation experience/knowledge of UCSM/UCS-X/ DELLMX 7000 / HP (Physical Server build activity / Lan management/ upgrade knowledge, Service profile creation etc.) Knowledge of AWS/Azure Infra Management. Knowledge of Mechanism cloud-based backup/Druva Should have knowledge of Service Now (SNOW) Tool. Windows infrastructure needs to configuration maintenance optimization and documentation. Should have capability of handling P1 issues and coordinating with OEM/Vendor. Knowledge of IT security principles. Good knowledge of ITIL. Ready to work U.S hours shift. Workplace type : On-site Working About NTT DATA NTT DATA is a $30+ billion trusted global innovator of business and technology services. We serve 75% of the Fortune Global 100 and are committed to helping clients innovate, optimize and transform for long-term success. We invest over $3.6 billion each year in R&D to help organizations and society move confidently and sustainably into the digital future. As a Global Top Employer, we have diverse experts in more than 50 countries and a robust partner ecosystem of established and start-up companies. Our services include business and technology consulting, data and artificial intelligence, industry solutions, as well as the development, implementation and management of applications, infrastructure, and connectivity. We are also one of the leading providers of digital and AI infrastructure in the world. NTT DATA is part of NTT Group and headquartered in Tokyo. Equal Opportunity Employer NTT DATA is proud to be an Equal Opportunity Employer with a global culture that embraces diversity. We are committed to providing an environment free of unfair discrimination and harassment. We do not discriminate based on age, race, colour, gender, sexual orientation, religion, nationality, disability, pregnancy, marital status, veteran status, or any other protected category. Join our growing global team and accelerate your career with us. Apply today.

IT Administrator: We seeking a talented IT Engineer to take on the role of Hardware and Network Engineer. This individual will be instrumental in maintaining systems, computer hardware, networking infrastructure, and ensuring the overall security of our IT environment. Key Responsibilities: Solving Hardware Issues, Software Issues Troubleshooting of PC, Desktop, Printers & scanners Knowledge in DNS, DHCP, FTP & Email Basic knowledge... IP Configuration Firewall Management Installation of Software, Operating System Maintain a company's IT network, servers, and security systems Install and configure software and hardware Manage network servers and technology tools Set up accounts and workstations Monitor performance and maintain systems according to requirements Troubleshoot issues and outages Ensure security through access controls, backups and firewalls Upgrade systems with new releases and models Develop expertise to train staff on new technologies Build an internal wiki with technical documentation, manuals and IT policies Key Requirements: Graduated in BE or BSC or BCA or Diploma in IT Basic understanding of computer hardware, software, networks, and troubleshooting concepts. Familiarity with operating systems (e.g., Windows) and common software applications. Eagerness to learn and adapt to new technologies and tools. Ability to work well independently and as part of a team. Attention to detail and strong problem-solving abilities.

Job Description: System Administrator Overview Seeking a skilled System Administrator to join our IT team. The ideal candidate will have experience in system hardware and network troubleshooting, Active Directory, IIS server configurations, SQL server administration, and Google Workspace operations. The role ensures the stability and efficiency of inhouse information systems. Key Responsibilities: Troubleshooting: Diagnose and resolve hardware, network, and software issues. Active Directory: Manage user accounts, group policies, and organizational units. Linux Management: Use command line for system monitoring and maintenance. IIS & SQL Servers: Configure, manage, and troubleshoot IIS and SQL servers; handle SSL certificates and database tasks and backup. Manage VPN servers and TFS project collections. Microsoft Office & GIT: Troubleshoot Office products; manage GIT repositories. Google Workspace: Administer applications and manage user accounts and security settings. DNS/DHCP: Configure and manage settings; troubleshoot network protocols. Task Execution: Prioritize tasks under pressure; maintain clear documentation. Team Collaboration: Work collaboratively; support team members. Key Skills: Strong troubleshooting skills in hardware, software, and networks. Proficiency in Active Directory, Windows Server, VPN, TFS, and GIT. Basic Linux command line knowledge. Experience with IIS, SQL server, Microsoft Office, and Google Workspace. Understanding of DNS, DHCP, and network protocols. Strong problemsolving, interpersonal, and communication skills. Relevant certifications (e.g., Microsoft Certified, CompTIA Network+). Experience with virtualization (e.g., HyperV) and scripting languages (e.g., PowerShell, Bash). Familiarity with cloud platforms (e.g., AWS, Azure). Qualifications: Bachelors degree in Computer Science, IT, or related field, or equivalent experience. Minimum of 3 to 5 years as a System Administrator.

Serve as the front line of support for technical issues, remotely controlling client computers to diagnose and resolve problems. Utilize standard operating procedures for various technologies to troubleshoot and fix issues. Handle operating systems: Windows 10, 11, Mac OSX, Windows Server 2012, 2016. Troubleshoot and resolve issues with Endpoints, Applications, and Azure cloud solutions. Address problems related to email and VoIP applications. Coordinate and implement network software and hardware upgrades. Configure routers, switches, and firewalls; troubleshoot network-related issues. Maintain Active Directory, Group Policy, DNS, DHCP. Administer network security, antivirus, and spam control measures. Maintaining Storage, Virtualization, and IT Security. Contribute to the implementation of Cyber Security measures IT Support, System/Network Admin with Minimum 2 Years Experience

Serve as the front line of support for technical issues, remotely controlling client computers to diagnose and resolve problems. Utilize standard operating procedures for various technologies to troubleshoot and fix issues. Handle operating systems: Windows 10, 11, Mac OSX, Windows Server 2012, 2016. Troubleshoot and resolve issues with Endpoints, Applications, and Azure cloud solutions. Address problems related to email and VoIP applications. Coordinate and implement network software and hardware upgrades. Configure routers, switches, and firewalls; troubleshoot network-related issues. Maintain Active Directory, Group Policy, DNS, DHCP. Administer network security, antivirus, and spam control measures. Maintaining Storage, Virtualization, and IT Security. Contribute to the implementation of Cyber Security measures

Job Title: Senior Windows System Administrator (Level 2/3 ) As a Windows System Administrator Level 3, you will be responsible for maintaining, configuring, and optimizing our Windows-based systems and servers. Your role will also involve ensuring security compliance, providing user support, and managing network operations. This position requires advanced technical expertise in server administration, virtualization, and cloud technologies, as well, in short, we are looking for IT infrastructure support. Key Responsibilities: Helpdesk Support: Respond to user inquiries via phone, email, and ticketing systems, providing timely and effective solutions for a wide range of IT issues. Troubleshoot hardware, software, and network-related problems, escalating unresolved issues to Level 3 support as necessary. Assist users with applications, including Office 365, ensuring they can effectively utilize all features. Provide advanced technical support for complex system issues, including server configurations, network management, and security compliance. Collaborate with IT teams to deploy and manage applications, ensuring seamless integration and performance. Analyze and resolve escalated issues involving Windows operating systems, virtualization, and cloud services. System Maintenance and Configuration: Manage and maintain Windows Server environments (2012, 2016, 2019, etc.), including installation, configuration, and upgrades. Conduct regular patch management and ensure operating system and server configurations meet best practices. Server Administration: Administer Active Directory, DNS, DHCP, and Group Policy, ensuring appropriate user support and access controls. Implement backup solutions and disaster recovery plans to safeguard data integrity. Network Management: Monitor and troubleshoot network issues, ensuring optimal performance and reliability. Security Compliance: Enforce security policies and procedures, utilizing antivirus and cybersecurity tools to protect against threats. Conduct security audits and vulnerability assessments, ensuring compliance with industry standards. User Support: Provide advanced technical support to users, resolving issues related to Office 365 and other applications. Develop and maintain documentation for user support and training purposes. Cloud Technologies and Virtualization: Manage and optimize cloud technologies and virtualization platforms (e.g., VMware, Hyper-V). Assist in migration projects to cloud-based services as required. Remote Monitoring and Management (RMM): Utilize RMM tools to proactively monitor system performance and resolve issues before they impact users. Ticketing Tools and Asset Management: Use ticketing tools to track, manage, and resolve support requests efficiently. Maintain accurate asset management records for hardware and software inventory. Scripting and Automation: Develop PowerShell scripts and utilize DevOps tools to automate system administration tasks and improve operational efficiency. Documentation and Training: Maintain comprehensive documentation of system configurations, procedures, and troubleshooting guides. Provide mentorship and training to junior staff, enhancing their technical skills. Migration Projects: Plan, coordinate, and execute migration projects for applications, data, and systems to new environments, including cloud platforms (e.g., Azure, AWS). Ensure minimal disruption to users during migration activities and validate post-migration functionality. Document migration processes and assist in user training related to new systems or applications. Performance Monitoring & Troubleshooting: Monitor system performance and troubleshoot complex issues in server environments, ensuring minimal downtime. Resolve user-reported issues efficiently while maintaining high customer satisfaction. Qualifications: Education background/ certification in Computer Science, Information Technology, or a related field. Experience: Minimum of 5 years of experience in Windows system administration, with a focus on enterprise environments. Technical Skills: Proficient in Windows Server operating systems and services (Active Directory, DNS, DHCP, etc.). Strong understanding of networking principles and protocols (TCP/IP, routing, firewalls, VPNs). Experience / Knowledge with cloud technologies (Azure, AWS, Linux) and virtualization solutions. Familiarity with RMM tools, ticketing tools, and asset management practices. Soft Skills: Strong analytical and problem-solving abilities. Excellent communication skills, both verbal and written (English). Ability to work collaboratively in a team environment and independently. Strong organizational skills with attention to detail. Candidates with a background and past experience in the international voice process will be preferred. Job Types: Full-time, Permanent Pay: ₹45,000.00 - ₹90,000.00 per month Work Location: In person

Position: International Sr.Technical Support Voice process ( Technical Support ) Location: Noida Sector 60 ( Work from Office ) Perks : Both side cabs (as per hiring location) Work Schedule: 5 days working, rotational shift. Requirements: 1. A graduate with 18+ months of relevant experience in international voice process & overall 18 months of experience is mandatory 2. Strong communication. 3. Candidates with prior experience in technical support will give an add on advantage. 4. Comfortable with Night Shifts. 5. Strong understanding of networking concepts (L1&L2 support). 6. Immediate joiners preferred. Key skills: 1. Should have excellent communication skills. 2. Should have good technical knowledge on IPS, router, modem. Networking concepts like DNS, DHCP, IP address, MAC address, firewall. 3. Candidates should have inbound calling experience. Job Type: Full-time Pay: ₹20,000.00 - ₹35,000.00 per month Benefits: Provident Fund Shift: Rotational shift Work Days: Monday to Friday Work Location: In person

Category Information Technology Hire Type Employee Job ID 10130 Remote Eligible No Date Posted 20/07/2025 We Are: At Synopsys, we drive the innovations that shape the way we live and connect. Our technology is central to the Era of Pervasive Intelligence, from self-driving cars to learning machines. We lead in chip design, verification, and IP integration, empowering the creation of high-performance silicon chips and software content. Join us to transform the future through continuous technological innovation. You Are: You are a dedicated and enthusiastic individual with a passion for customer support and IT services. With 2-3 years of experience in End-user/Desktop Support within the IT industry, you possess a working knowledge of debugging skills in the Windows environment. Your experience supporting business and connectivity tools, including Microsoft Office, Outlook Exchange email, and Remote Access, has equipped you with the expertise needed to excel in this role. You have a good understanding and experience with Windows Active Directory Services and Exchange email tools, and some knowledge of LAN/WAN, including TCP/IP and DHCP, is preferred. Your ability to communicate clearly in person, in writing, and over the phone, coupled with your patience and politeness in handling customer calls, makes you an ideal candidate. Strong interpersonal skills and attention to detail are among your key strengths. Knowledge of UNIX, technical writing, MAC Operating System, networking, and/or Cisco Unified communications tools is a plus. What You’ll Be Doing: Providing IT support through phone, tickets, and chat to Synopsys workforce around the world. Resolving problems of moderate scope involving laptops/desktops, mobile devices, and applications. Handling common account issues and troubleshooting effectively. Providing ticket status updates to management and end-users. Maintaining effective relationships with end users. Exercising judgment within defined procedures and practices to determine appropriate actions. The Impact You Will Have: Ensuring smooth and efficient IT operations within Synopsys. Enhancing user satisfaction through prompt and effective problem resolution. Contributing to the overall productivity of the workforce by minimizing downtime. Supporting the implementation of IT projects and service delivery initiatives. Maintaining a robust IT knowledge base through content management. Fostering a positive user experience and maintaining high standards of customer service. What You’ll Need: Technical degree or diploma in a related field. 2-3 years of experience in End-user/Desktop Support. Proficiency in debugging within the Windows environment. Experience with Microsoft Office, Outlook Exchange email, and Remote Access. Knowledge of Windows Active Directory Services and Exchange email tools. Who You Are: A strong communicator, both verbally and in writing. Patient and polite in handling customer interactions. Detail-oriented with excellent organizational skills. A team player with strong interpersonal skills. Adaptable and able to exercise sound judgment within defined procedures. The Team You’ll Be A Part Of: Our Global IT Service Desk is the main entry point for all IT Products and Services at Synopsys. The team provides first-level, 24x7 support to some 25,000 employees worldwide via calls, chats, tickets, and walk-ups. With team members located in Mountain View, Shanghai, Hyderabad, Lisbon, Durham, and Bloomington, we participate in projects around service delivery, manage our IT Web knowledge base, and ensure the highest level of customer support. Rewards and Benefits: We offer a comprehensive range of health, wellness, and financial benefits to cater to your needs. Our total rewards include both monetary and non-monetary offerings. Your recruiter will provide more details about the salary range and benefits during the hiring process. At Synopsys, we want talented people of every background to feel valued and supported to do their best work. Synopsys considers all applicants for employment without regard to race, color, religion, national origin, gender, sexual orientation, age, military veteran status, or disability.

Company Description ABOUT IQ-EQ We’re a leading Investor Services group offering end-to-end services in administration, accounting, reporting, regulatory and compliance needs of the investment sector worldwide. We employ a global workforce of 5,800+ people across 25 jurisdictions and have assets under administration (AUA) exceeding US$750 billion. We work with 13 of the world’s top 15 private equity firms. Our services are underpinned by a Group-wide commitment to ESG and best-in-class technology including a global data platform and innovative proprietary tools supported by in-house experts. Above all, what makes us different is our people. Operating as trusted partners to our clients, we deliver intelligent solutions through a combination of technical expertise and strong relationships based on deep client understanding. We’re driven by our Group purpose, to power people and possibilities. Job Description Job Summary: We are looking for a proactive and technically skilled Desktop Support Engineer to join our IT support team. This is an entry-level position ideal for freshers who are passionate about IT support and eager to grow in a dynamic, 24x5 working environment. You will be responsible for providing first-level support to end users, resolving hardware and software issues, and ensuring seamless IT operations. Key Responsibilities Provide L1 support for desktops, laptops, mobile devices, printers, and other IT equipment. Install, configure, and troubleshoot Windows operating systems and standard applications. Handle basic network configurations including DHCP, DNS, and VPN. Support and troubleshoot issues related to Active Directory, File Servers, and RDP. Monitor and respond to support emails and service tickets daily. Manage and track IT support tickets using the ticketing system. Escalate unresolved issues to higher-level support teams as needed. Maintain accurate documentation of issues, solutions, and processes. Provide remote and on-site support to end users. Participate in shift rotations to support a 24x5 operational model. Qualifications Technical Skills Required: Basic knowledge of Windows OS installation and troubleshooting. Familiarity with DHCP, DNS, VPN, and RDP. Understanding of Active Directory and File Server access management. Basic knowledge of networking hardware such as switches, routers, and firewalls. Ability to troubleshoot hardware issues on desktops, laptops, printers, and mobile devices. Exposure to IT ticketing systems and remote support tools. Soft Skills And Attributes Strong customer service orientation and commitment to high-quality support. Excellent communication and interpersonal skills. Ability to work independently with minimal supervision. Team player with a collaborative mindset. Willingness to work in rotational shifts, including nights, On call duty on weekends, and holidays based on requirements. Preferred Qualifications Diploma or bachelor’s degree in computer science, IT, or a related field. Internship or academic project experience in IT support is desirable. Additional Information OUR COMMITMENT TO YOU AND THE ENVIRONMENT As a forward-looking business, sustainability is integral to our strategy and operations. Our sustainability depends on us building and maintaining meaningful, long-term relationships with all our stakeholders – including our employees, clients, and local communities – while also reducing our impact on our natural environment. There is always more we can, and should do, to improve – whether in relation to our people, our clients, our planet, or our governance. Our ongoing success as a business depends on our sustainability and agility in a changing and challenging global landscape. We’re committed to fostering an inclusive, equitable and diverse culture for our people, led by our Diversity, Equity, and Inclusion steering committee. Our learning and development programmes and systems (including PowerU and MyCampus) enable us to invest in growing our employees’ careers, while our hybrid working approach supports our employees in achieving balance and flexibility while remaining connected to their colleagues. We want to empower our 5,500+ employees - from 94 nationalities, speaking 41 languages across 25 countries - to each achieve their potential. Through IQ-EQ Launchpad we support female managers launching their first fund, in an environment where only 15% of all private equity and venture capital firms are gender balanced. We’re committed to growing long-term relationships with our clients and supporting them in achieving their objectives. We understand that our clients' sustainability and success leads to our sustainability and success. We’re emotionally invested in our clients right from the beginning.

About The Company Tata Communications Redefines Connectivity with Innovation and IntelligenceDriving the next level of intelligence powered by Cloud, Mobility, Internet of Things, Collaboration, Security, Media services and Network services, we at Tata Communications are envisaging a New World of Communications Job Description Experience in VoIP-related problem solving, critical thinking, and troubleshooting Solid knowledge of VoIP protocols - SIP, RTP, SDP, RTCP, TCP, UDP Strong network troubleshooting skills, including analyzing packet captures using tools such as Wireshark. Hands on knowledge of Ribbon/SONUS SBCs would be added advantage. Certifications – SSCA (preferred), SSVP (preferred), CCNA (preferred). Good understanding of switching, OSI Model, MAC Addressing, Subnetting, TCP, DNS, Ping/Traceroute, DHCP, telnet, Routing. Basic understanding of QOS settings, NAT, firewall, T1, ISDN, TDM.

This is an incredible opportunity to be part of a company that has been at the forefront of AI and high-performance data storage innovation for over two decades. DataDirect Networks (DDN) is a global market leader renowned for powering many of the world's most demanding AI data centers, in industries ranging from life sciences and healthcare to financial services, autonomous cars, Government, academia, research and manufacturing. "DDN's A3I solutions are transforming the landscape of AI infrastructure." – IDC “The real differentiator is DDN. I never hesitate to recommend DDN. DDN is the de facto name for AI Storage in high performance environments” - Marc Hamilton, VP, Solutions Architecture & Engineering | NVIDIA DDN is the global leader in AI and multi-cloud data management at scale. Our cutting-edge data intelligence platform is designed to accelerate AI workloads, enabling organizations to extract maximum value from their data. With a proven track record of performance, reliability, and scalability, DDN empowers businesses to tackle the most challenging AI and data-intensive workloads with confidence. Our success is driven by our unwavering commitment to innovation, customer-centricity, and a team of passionate professionals who bring their expertise and dedication to every project. This is a chance to make a significant impact at a company that is shaping the future of AI and data management. Our commitment to innovation, customer success, and market leadership makes this an exciting and rewarding role for a driven professional looking to make a lasting impact in the world of AI and data storage. Job Description: Job Title: L2 Technical Support Engineer - Storage Job Summary: Tintri builds storage. Those three words may not light your hair on fire … but it’s lighting up our customers’ lives. They are all excited about the agility of public cloud—AWS, Azure, etc.—and Tintri puts all that agility right inside their data centers. That’s no small feat. To deliver on that promise, we had to build an all-flash architecture that is completely distinct from legacy solutions—using a building block approach akin to public cloud. And it’s just one signal that at Tintri, employees get to work on projects that are well … unconventional, challenging and high impact. In this position the engineer will apply advanced systems level technical expertise to resolve highly complex systems level customer issues. The customer issues which may be received by Support Centers through automated dial-homes, voice initiated technical calls from TINTRI Customers, Customer Engineers, or remote maintenance calls and Web Support Calls. In this position the engineer will be required to use independent judgment to accomplish objectives and work closely with engineering and other technical business units to increase knowledge and resolve customer issues. As part of a 24*7*365 organization shift work, holidays and on-call responsibilities may be required. Shift timings need to be flexible – EMEA/EST . However initial training period 2 months will be in APAC hours. Working days – Sun thru Thursday Responsibilities: Responsibilities for this role include but are not limited to: Always take care of the customer. Customer Satisfaction is job #1. Applies advanced technical expertise using standard operating and diagnostic protocols to resolve standard to highly complex system level issues. Effectively communicates procedural and technical issues to internal and external customers in a fast paced and customer critical environment. Maintains a "closed-loop" communication style assuring all appropriate individuals are notified of ongoing issues and problem resolution status. Responsible for sharing all acquired knowledge concerning problem resolution. Identifies and provides resolutions to a diverse range of complex technical problems and mentors others in providing validated technical information, support process instructions and special support requirements. Contributes to a centralized problem identification and resolution database and may provide senior or expert level tasks similar to Engineering for assigned products or skills. Uses judgment, creativity and sound technical knowledge to obtain and recommend solutions. Identifies, documents and reports design, reliability and maintenance issues. Understands and leverages TINTRI’s technical communication structure and has a sphere of influence which extends well outside of the department Effectively leads efforts in facilitating problem recreation and failure analysis of systems level issues and recommends and utilizes a wide variety of test equipment, diagnostic tools and techniques used in problem resolution. Develop and implement resolutions to identified problems and follow standard practices and procedures. Identifies records and works with management to proactively revise current procedures and tools to improve customer satisfaction Develops broad knowledge of the organization’s mission and strategy and relates it to day-to-day issues. Challenges existing processes based on industry best practices, enhances these for the benefit of all. May provide documentation and direct feedback to Field Technical Specialists, Account Managers, Sales and other TINTRI Technical Support co-workers as appropriate. Monitors and tracks all service calls, provides call status updates at regular intervals and communicates status to customers using Call Tracking Databases. Validates technical information and issues early warnings and disseminates information as needed. Skills and Qualifications required for this role include: 8+years proven experience in technical support or system administration with a strong focus on VMware, Hyper-V, networking, Linux, and storage technologies. Microsoft Hyper-V, MCS and/or VMWare VCP certification or equivalent Hypervisor administration work experience Proficiency in troubleshooting complex technical issues and providing effective solutions. Strong knowledge of virtualization technologies, networking protocols (TCP/IP, VLAN, DNS, DHCP), Linux operating systems, and storage concepts (SAN/NAS) Experience on performance related issues and network optimization. · Good understanding of cloud computing and cloud-based services. Excellent communication and interpersonal skills to interact with customers, partners, and cross-functional teams effectively. Ability to work independently and collaboratively in a fast-paced support environment Ability to work in a 24X7X365 organization, including weekends and holidays Fluency in English is required Bachelor’s degree in Computer Science, Information Technology, or a related field Pluses Python & Power Shell Scripting Experience with Wireshark and packet level analysis SQL database or other database knowledge Industry certifications like VMware Certified Professional (VCP), CCNA, AWS, Microsoft Certified Solutions Associate (MCSA), or equivalent DataDirect Networks, Inc. is an Equal Opportunity/Affirmative Action employer. All qualified applicants will receive consideration for employment without regard to race, color, religion, gender, gender identity, gender expression, transgender, sex stereotyping, sexual orientation, national origin, disability, protected Veteran Status, or any other characteristic protected by applicable federal, state, or local law.

What is a Senior Engineer-Active Directory responsible for? We seek a Senior Engineer to lead the design, implementation, and support of Microsoft Active Directory (AD), AD backup and recovery, Entra (Azure AD), DNS, and Azure application registration services. The candidate will ensure secure, scalable identity and access management (IAM) and network services, collaborating with cross-functional teams to enhance efficiency and security. Infrastructure Engineers analyze, design, install, configure, and modify IT infrastructure solutions. They plan capacity improvements, work on complex problems requiring evaluation of multiple factors, and exercise independent judgment within defined policies. They lead or provide expertise to project teams, participate in process improvements, and collaborate with other engineers, operations, development staff, and vendors. They also develop and maintain documentation for infrastructure planning, operational use, and support. What are the ongoing responsibilities of Senior Engineer-Infrastructure? As part of the Platform engineering team, we are looking for a highly skilled and experienced Senior Engineer to lead the design, implementation, and maintenance of enterprise-level Microsoft Active Directory, Microsoft Entra (Azure AD), and DNS solutions. The ideal candidate will have extensive expertise in managing identity, access in complex IT environments. This role involves collaborating with cross-functional teams to ensure secure, scalable, and highly available directory and DNS services, driving innovation, and adhering to industry best practices. The Infrastructure Engineer provides broad technical expertise and solutions focused on delivering high-quality services. Our services scale globally, are highly available, and resilient with a focus on business continuity. The role works closely with application development, DevOps, and CloudOps to design, engineer, and operate systems while establishing guidelines that align infrastructure with enterprise architecture standards and advance towards a self-serviceable environment. Collaboration with application development groups to understand their information and data needs is essential, along with partnering with DevOps, Architecture, Application Development, Testing, and Operations, as well as Cloud Architecture and Engineering teams, to enable solutions while promoting reliability engineering principles through self-service and automation. Key Responsibilities: Strong ownership, and collaboration demonstrated through communication Experience in designing, managing, and scaling systems in public, private, or hybrid cloud environment Ability to design, author, and release code, provide coding guidance/review and create documentation Acute drive to automate manual operations and to improve through iteration Architect, deploy, and maintain Microsoft Active Directory environments, including multi-domain and multi-forest configurations. Manage and troubleshoot Active Directory replication, OU structures, trusts, schema extensions, and Group Policies. Perform upgrades, patch management, and health checks for AD infrastructure. Implement and maintain AD replication and disaster recovery strategies. Perform routine AD backup validation and testing for disaster scenarios. Ensure swift recovery and business continuity in case of AD failures or data corruption. Design and manage hybrid identity environments, integrating on-premises AD with Azure AD. Configure and manage identity services, including Conditional Access, Single Sign-On (SSO), and Multi-Factor Authentication (MFA). Ensure seamless integration of Microsoft Entra ID with SaaS, IaaS, and PaaS services. Develop policies for identity lifecycle management and role-based access control (RBAC). Manage and configure Azure AD application registrations and enterprise applications. Define API permissions, certificates, and secrets for app integrations. Troubleshoot application registration issues and optimize integration processes. Administer and troubleshoot enterprise DNS environments, including internal and external DNS configurations. Optimize DNS zones, records, and replication strategies to ensure high availability and performance. Design and implement backup and disaster recovery strategies for Active Directory. Perform root cause analysis and remediation of AD and DNS-related issues. Excellent troubleshooting and problem-solving skills with desire to fix things, lead by example Experience with scale testing, disaster recovery, and capacity planning What ideal qualifications, skills & experience would help someone to be successful? Bachelors and/or masters degree in computer science, Computer Engineering, or related technical discipline Minimum 10 years of experience in IT, with at least 5 years specializing in Active Directory and DNS. Deep knowledge of Microsoft Active Directory, including, replication, authentication protocols (Kerberos, LDAP and NTLM), and trust relationships. Experience in securing and optimizing large-scale directory environments. Hands-on experience with Microsoft Entra (Azure AD) and hybrid identity solutions. Expertise in DNS administration and troubleshooting, including BIND and Microsoft DNS. Hands-on experience with Azure AD application registrations, OAuth, OpenID Connect, and API integrations. Proficiency in scripting languages (e.g., PowerShell) for automation and configuration management. Familiarity with related technologies such as DHCP, PKI, and NTP. Excellent written and verbal communication skills with users, management, technical and non-technical teams Demonstrated experience and expertise influencing to business decision-makers by reinforcing the value of solutions Ability to quickly learn new and existing technologies with strong problem-solving skills Work Shift Timings - 2:00 PM - 11:00 PM IST Experience our welcoming culture and reach your professional and personal potential!

Job Title: Infrastructure Engineer Windows, IBMi & Automation Location: Hyderabad Experience: 5+ years Job Summary: We are seeking a Senior Infrastructure Engineer with deep expertise in Windows Server Infrastructure, IBMi (AS400) systems, and a proven track record in IT automation. This role demands managing complex environments, driving automation initiatives, mentoring junior team members, and ensuring the resilience and efficiency of enterprise systems. Key Responsibilities: Administer lifecycle management of Windows Server environments (20122022), including Active Directory, DNS, DHCP, Group Policies, and related services. Support for IBMi/AS400 systems, including system configuration, backup/restore, performance tuning, job monitoring and troubleshooting. Implement automation strategies using tools like PowerShell, Power Automate, Python, or equivalent, to eliminate manual processes and improve operational efficiency. Serve as the technical escalation point for L2/L3 support and collaborate with cross-functional teams on major incidents and root cause analysis. Oversee infrastructure health checks, patch management, capacity planning, and security hardening. Act as a technical advisor in infrastructure projects, migrations, and system upgrades. Develop and maintain comprehensive documentation, SOPs, and system diagrams. Ensure compliance with IT security policies, regulatory requirements, and support for audit activities. Mentor and guide junior engineers, sharing best practices Required Skills & Qualifications: 5+ years of hands-on experience in Windows Infrastructure Management. Knowledge of IBMi/AS400 systems and operations.is preferred Experience with ticketing tool Freshservice Proven experience in automation and scripting (PowerShell, Power Automate, Python, etc.). Solid understanding of virtualization technologies (VMware/Hyper-V). Experience with infrastructure monitoring and alerting tools (e.g., VeeamOne, Whatsup Gold). Familiarity with backup & disaster recovery solutions.(AWS DR) Exposure to cloud platforms (Azure or AWS) is a strong plus. Strong understanding of ITIL processes; ITIL certification preferred. Excellent analytical, problem-solving, and interpersonal skills. Effective communication and stakeholder management experience. Education & Certifications: Bachelors degree in computer science, Information Technology, or related field. Relevant certifications (e.g., MCSE, MCSA, IBM i Administrator, ITIL, Azure/AWS Certified) are preferred. Experience with AS400 Environment is preferred

📍 Location: Gurgaon 💻 Experience: 4-8 Years 💼 Type: Full-Time 🏢 Mode: Hybrid (2 Days WFO) 🛠️ Skills Required: 1. Manage Juniper, Palo Alto firewalls and F5 load balancers 2. Handle Infoblox IPAM, DHCP server deployment and configuration 3. Support Cloud proxy solutions like Zscaler and GlobalProtect PA 4. Collaborate with InfoSec for secure application deployments 5. Provide L3 support for traffic flow and connectivity issues 6. Strong knowledge of networking, protocols, SSL, and troubleshooting tools 7. Prefer certifications, scripting skills, and Azure cloud networking knowledge 📩 Apply Now! Send your updated resume to niyati.gupta@zenotis.com 🚀

Position- Systems & Cloud Engineer (L2) Experience- 3 To 5 Yrs Location- Ahmedabad , WFO Job mode- shift 24/7 Notice Period- Immediate to 1 month Job Role Act as an escalation point for Level 1 support, handling complex technical issues via ticketing systems, email, phone, and remote support tools Troubleshoot and resolve hardware, software, networking, and system-related issues efficiently Monitor and analyze system alerts, logs, and incidents to ensure timely resolution and minimize downtime Collaborate with internal teams (NOC, development, and product teams) to escalate and resolve critical technical issues Job Description Strong troubleshooting skills in Windows Experience with networking protocols, firewalls, VPNs, and security best practices . Hands-on experience with Active Directory, DNS, DHCP, Office 365, print server and cloud platforms (Azure) . Hands-on Experience with Microsoft Office 365 and Azure AD Proficiency in ticketing systems (Autotask) . Familiarity with virtualization technologies (Hyper-V, etc.) . Knowledge of SQL databases and scripting. Must have work experience with USA and Australia client

Bulk hirng 4 Windows / Server support / Office 365 / AD / DNS / DHCP any grad / UG with min one years exp in international technical support can apply salary upto 8 LPA Immediate joiners excellnt comms Call / wats app Anisha# 9582261182

What this job involves:- Position Overview and Objectives: Ability to follow Standard Operating Procedures and execute accordingly. Collect customer requests and data. Attend to customer phone calls. Respond to user emails and support tickets. Conduct basic troubleshooting. Create tickets for Level 2 support. Provide product information. Solve common problems such as verification of hardware and software, installation issues, and setup. Perform hardware installations (rack/stack) and cable installations (routing, terminating, structured cabling), including troubleshooting and testing. Perform hardware decommission and cable removal. Perform remote hands support (e.g., power cycles, physical environment, and cabling inspections, swap out failed components, hardware upgrades, testing of copper and fibre cables, handling storage media, and enter troubleshooting commands). Prepare and coordinate incoming/outgoing shipments. Compare packing lists with purchase details to ensure accurate make, model, and quantities are received and receipted. Support Service Management and related processes (e.g., Service Request, Incident, Change) by creating, updating, and closing associated tickets. Oversee and support Physical access processes to maintain secure Data Centre facilities. Support Power Maintenance Events (PME) play an active role in managing the execution of the PME. Oversee, track, maintain, order adequate sparing, cabinets, and consumable levels. Perform physical audits and ensure the Service Management database is updated and accurate. Handle tape backup media and prepare for offsite storage if applicable. Collaborate and maintain business relationships to meet and exceed client expectations with respect to business as usual and project activities. Train and provide oversight to improve service levels. Train, mentor, and suggest improvements/modifications to training programs. Perform additional job duties as required. Sound like you To apply you need to be: Entry-level IT service delivery experience. Experience with Microsoft server products. Basic knowledge of PC and Server Hardware as well as networking. Basic understanding of Data Centre Power schemes. Strong verbal and written communication skills.

Only one Shift - 6:30 PM to 3:30 AM IST Job Description The Sr Network Engineer will work within a global Network Services team in a Fortune 500 company. This is a global Sr Network Engineer role, responsible but not limited to architecture, design, implementation, analytics, performance control and technical guidance in all network systems supporting efficient network communication operation.The Sr Network Engineer will ensure compliance to established system architecture, regulations and security policies, follow standards and best practices, and author and maintain support documentation.The Sr Network Engineer will work in all areas of networking ranging from routing, switching, load balancing, wireless network, SDWAN, VPN, MPLS, IP management and addressing (i.e. DHCP, DNS, IPAM, etc.), and network security. This job requires extensive knowledge and experience dealing with implementation and issue resolution of Juniper SDWAN, F5, Palo Alto Networks firewall, Cisco Meraki, Cisco and other network systems and technologies. Essential Duties/Responsibilities: Advanced knowledge with an array of network services including Juniper SDWAN, routing, switching, load balancing, firewall, wireless network, VPN, MPLS and network security. Complex problem resolution skills relating to network connectivity and application inter-operability. Design, implements, documents network services per solution design Monitor, analyze, and report capacity of Network solution system utilization and perform growth analysis/capacity planning. Work closely with Server, and other Infra teams. Function as a Tier-3 escalation point during major outages or critical downtime windows Ensure Network regulations, security and legal requirements are maintained globally Works with business partners and carriers on projects and participate in negotiations and provide technical analysis for vendor contracts for new/existing products and/or services. Document enterprise network infrastructure components Operational Responsibilities : the successful candidate will have very high levels of visibility when requests are made by the organization. These requests are commonly unplanned, urgent, and critical in nature. This senior resource will need to provide escalation level support when lower levels of the organization are unable to progress or need guidance. Mentorship overall is expected out of this role to ensure technical teams are comprehending complex solutions and the operational impact. Core Job Requirements: Essential Education/Experience: Bachelor degree in Computer Science, Management Information Systems, or comparable discipline or equivalent work experience. 14+ years of experience in Information Technology in the management, configuration, modification, installation, and evaluation of network systems hardware and software 10+ years of experience in a global enterprise environment (MUST) Excellent hands-on experience on Juniper product line, MX Series, EX series, and SSRs.Expertise using these products through CLI interface & GUI. Work experience with Network operating systems such as Junos, Cisco IOS, F5. JunOS (Advanced), Cisco IOS (Advanced), F5 (Advanced), Excellent BGP / SDWAN protocols understanding, configuration and troubleshooting skills. BGP (Advanced), OSPF (Advanced), SDWAN (Advanced) Good hands-on experience on Juniper Mist and Apstra. Experience deploying QoS, MPLS, L2VPN's and L3VPN's. Able to troubleshoot layer 2-7 issues. Be able to create designs or take a design from a design engineer and implement it. Familiar with Data Center Architecture - Network, Servers, Storage Ability to work on a heterogeneous network consisting of different hardware manufacturer. Strong vendor management JNCIS Certification Preferred. Experience with Windows and Linux will be a plus point. Must be able to work occasional weekends and after hours Must be able to travel domestically and internationally (20%) Automation and scripting skills are a plus Network monitoring experience at tool deployment, configuration, and turn over to operations management Essential Skills and Competencies: Excellent organizational skills and solid team player Solid analytical skills to troubleshoot high level, complex technical problems Able to work with little to no guidance Excellent verbal, written, and communication, able to communicate to both technical and non-technical people. Maintain a high degree of professionalism and integrity

Our Purpose Mastercard powers economies and empowers people in 200+ countries and territories worldwide. Together with our customers, we’re helping build a sustainable economy where everyone can prosper. We support a wide range of digital payments choices, making transactions secure, simple, smart and accessible. Our technology and innovation, partnerships and networks combine to deliver a unique set of products and services that help people, businesses and governments realize their greatest potential. Title And Summary Platform Engineering (Java, Springboot) Overview At Mastercard, we are dedicated to delivering unparalleled customer experiences by pushing the boundaries of innovation. Our Network team is seeking a Senior Software Engineer to propel our customer experience strategy forward through unwavering innovation and adept problem-solving. The quintessential candidate is focused on the customer experience journey, exuding high motivation, an insatiable intellectual curiosity, exceptional analytical acumen, and a robust entrepreneurial mindset. About The Role Design and Develop software around internet traffic engineering technologies including but not limited to public and private CDNs, load balancing, DNS, DHCP and IPAM solutions. Enthusiastic for building new platform technologies from ground up contributing to our high impact environment. Develop and Maintain Public and Private REST APIs, keeping high code and quality standards. Provide timely and competent support for the technologies the team owns and builds. Bridge automation gaps by writing and maintaining scripts that enhance automation and improve the overall quality of our services. Demonstrate drive and curiosity by continuously learning and teaching yourself new skills. Collaborate effectively with cross-functional teams, demonstrating your technical prowess and contributing to the overall success of the projects. All About You To excel in this role, you should have: Bachelor’s degree in Computer Science or a related technical field, or equivalent practical experience. Strong fundamentals in internet and intranet traffic engineering, OSI Layers & Protocols, DNS, DHCP, IP address management and TCP/HTTP processing. Practical understanding of data structures, algorithms, and database fundamentals. Proficient in Java, Python, SQL, NoSQL, Kubernetes, PCF, Jenkins, Chef and related platforms. Knowledgeable in cloud-native and multi-tiered applications development. Experience with programming around Network services, Domain Nameservers, DHCP and IPAM solutions. Understands the fundamental principles behind CI/CD pipelines, DevSecOps, GitOps, and related best practices. Ability to write and maintain scripts for automation, showcasing your commitment to efficiency and innovation. Corporate Security Responsibility All activities involving access to Mastercard assets, information, and networks comes with an inherent risk to the organization and, therefore, it is expected that every person working for, or on behalf of, Mastercard is responsible for information security and must: Abide by Mastercard’s security policies and practices; Ensure the confidentiality and integrity of the information being accessed; Report any suspected information security violation or breach, and Complete all periodic mandatory security trainings in accordance with Mastercard’s guidelines.

Role: AWS L3 Support Engineer Experience: 7 to 12 Years Work Mode: Remote Shift timing: - 12:30 pm to 9:30 pm IST Primary Skills: AWS such as EC2, S3, ELB, RDS, EKS, SSM Patch Manager, Microsoft Active Directory, DNS, DHCP, GCP services, Devops Terraform, Bitbucket, Linux, Scripting Job Summary: We are looking for a skilled and motivated AWS L3 Support Engineer with over 7 years of hands-on experience in cloud and infrastructure support. The ideal candidate will possess deep expertise in AWS, DevOps tools, Linux systems, and cloud automation. This role demands strong troubleshooting skills, the ability to handle escalated incidents, and a collaborative mindset to work closely with global teams. Key Responsibilities: Provide L3 support for cloud infrastructure and services hosted primarily on AWS , and secondarily on GCP . Troubleshoot and resolve complex issues related to EC2, S3, ELB, RDS, EKS, IAM, SSM Patch Manager , and related services. Manage and support Active Directory , DNS , and DHCP infrastructure as needed. Use Terraform to provision, configure, and manage cloud infrastructure. Support DevOps pipelines involving tools such as Bitbucket, ArgoCD, Helm , and more. Manage and optimize cloud network components including VPC , subnets , firewalls , etc. Monitor infrastructure using cloud-native and third-party monitoring tools. Write and maintain automation scripts using PowerShell , Python , or other scripting languages. Document technical processes and solutions and train junior team members. Work closely with cross-functional teams to ensure uptime, performance, and security. Participate in on-call support rotation and respond to critical incidents as necessary. Required Qualifications: Bachelor’s degree in computer science, Information Technology, or related field. Equivalent experience may substitute for a formal degree. 7+ years of IT infrastructure support experience. Minimum of 3 years of direct hands-on experience in AWS . Experience with Linux systems administration. Strong experience with Active Directory , DNS , and DHCP . Hands-on experience in scripting (PowerShell, Python). Knowledge of DevOps and Infrastructure-as-Code practices, particularly Terraform . Good understanding of cloud networking and security principles. Preferred Qualifications: AWS Certification (e.g., Solutions Architect Associate/Professional) . GCP experience and certifications (e.g., Associate Cloud Engineer). Experience with container orchestration tools such as Kubernetes (EKS) . Exposure to ITIL processes and incident/problem/change management tools (e.g., Jira Service Management). About IGT Solutions: IGT Solutions is a next-gen customer experience (CX) company, defining and delivering transformative experiences for the global and most innovative brands using digital technologies. With the combination of Digital and Human Intelligence, IGT becomes the preferred partner for managing end-to-end CX journeys across Travel and High Growth Tech industries. We have a global delivery footprint, spread across 30 delivery centers in China, Colombia, Egypt, India, Indonesia, Malaysia, Philippines, Romania, South Africa, Spain, UAE, the US, and Vietnam, with 25000+ CX and Technology experts from 35+ nationalities. IGT's Digital team collaborates closely with our customer’s business & technology teams to take solutions faster to market while sustaining quality while focusing on business value and improving overall end-Customer Experience. Our offerings include industry solutions as well as Digital services. We work with leading global enterprise customers to improve synergies between business & technology by enabling rapid business value realization leveraging Digital Technologies. These include lifecycle transformation & rapid development / technology solution delivery services delivered leveraging traditional as well as Digital Technologies, deep functional understanding and software engineering expertise. IGT is ISO 27001:2013, CMMI SVC Level 5 and ISAE-3402 compliant for IT, and COPC® Certified v6.0, ISO 27001:2013 and PCI DSS 3.2 certified for BPO processes. The organization follows Six Sigma rigor for process improvements. It is our policy to provide equal employment opportunities to all individuals based on job-related qualifications and ability to perform a job, without regard to age, gender, gender identity, sexual orientation, race, color, religion, creed, national origin, disability, genetic information, veteran status, citizenship or marital status, and to maintain a non-discriminatory environment free from intimidation, harassment or bias based upon these grounds.

About the Role This role is responsible for managing the IT infrastructure, ensuring its reliability and security, and supporting the organization's manufacturing operations. To design, implement, maintain, and support the IT infrastructure of the organization, ensuring high availability, performance, and security of systems critical to manufacturing operations. This role focuses on servers, endpoints, storage systems, virtualization platforms, backups, patch management, IT security (non-network), and related tools. Responsibilities Infrastructure Management Install, configure, and maintain servers, storage, endpoints, VC, and other devices. Manage and maintain Windows/Linux servers, Active Directory, DNS, DHCP, File Server and group policies. Implement and maintain backup solutions and disaster recovery practices. Perform routine maintenance, patching, and system upgrades. Managing Azure Admin portal for the organization. Reviewing cloud logs & alerts. Handle endpoint management including desktops, laptops, printers, and mobile device management (MDM), Biometric machines, UPS. Manage endpoint security tools (e.g., antivirus, device encryption, application control). Coordinate with vendors for hardware/software support and warranty cases. Support and manage IT asset lifecycle and documentation. Assist in IT audits and compliance efforts (e.g., ISO, internal controls). Monitor and maintain IT infrastructure components (storage, servers, UPS, etc.). Monitor system performance and ensure up time of critical infrastructure. Network & Security Knowledge of VLANs, VPNs, and firewall rules. Conduct regular security audits and vulnerability assessments. Ensure compliance with cybersecurity policies and standards. Server & Storage Administration Manage physical and virtual servers (Windows/Linux). Administer storage solutions (NAS/SAN) and backup systems. Monitor and maintain disaster recovery and business continuity plans. Support & Troubleshooting Provide Level 2 support for infrastructure-related issues. Should have basic troubleshooting skills for SAP ERP. Coordinate with vendors for hardware/software support. Document incidents, resolutions, and system changes. Project Implementation Participate in infrastructure upgrade and expansion projects. Assist in deploying new technologies (cloud, automation, IoT). Collaborate with cross-functional teams for IT-enabled initiatives. Compliance & Documentation Maintain accurate documentation of system diagrams, configurations, and procedures. Ensure compliance with ISO, ITIL, and other relevant standards Qualifications Diploma Engineering / BCA in Computer Science, IT, or related field. Certifications like MCSA, ITIL, Windows Server, CompTIA Server+, Azure or equivalent preferred. 6–7 years of experience in IT infrastructure roles. Required Skills Strong knowledge of Windows Server OS, Active Directory, and Group Policies. Knowledge of cybersecurity practices and endpoint protection. Experience with virtualization platforms (Hyper-V / VMware). Familiarity with cloud platforms (Azure & AWS). Good analytical and problem-solving skills. Ability to work under pressure and in a manufacturing environment.

Hi Everyone, We are hiring for a reputed MNC based in Kharadi, Pune. About the Role We are looking out for the candidate with 5+ years of experience in Windows Administration. Kindly share your updated resume on- padmaja.ch@peoplefy.com Mandatory skills Strong experience with Window server - 2016, 2019, 2021 (all) Strong experience with installing, troubleshooting, configuration, incident management. Provides L2 & L3 support. Strong experience with DNS, DHCP, Patching, RDS, Security policies. Hand on experience on PowerShell. Cluster management - Failover. Basic experience with Active Directory. Strong experience with patching. Strong experience with Windows server management. Qualifications Education - BTech, BSc or any technical graduate. Experience - 5-11 years Location - Kharadi, Pune NP - Immediate joiner & 30 days Shift - General shift. Thank you.

As a Palo Alto L2 Support(Network Security Engineer) based in Noida Sector-135, you will be responsible for providing support and maintaining Palo Alto Networks products (NGFW, Panorama, etc.). With at least 2 years of hands-on experience, you should possess a solid understanding of network protocols including TCP/IP, BGP, OSPF, IPsec, SSL, NAT, DHCP, and DNS. Your role will involve handling day-to-day firewall operations, policy management, and troubleshooting tasks. In this position, you will be expected to be familiar with security concepts such as IDS/IPS, URL filtering, threat prevention, and VPNs. Your strong analytical, problem-solving, and communication skills will be essential for effectively addressing network security issues. Additionally, your ability to read and analyze logs using CLI and GUI tools will be crucial for monitoring and maintaining network security. As a Palo Alto L2 Engineer, you should be prepared to work in shifts or participate in on-call rotations as required. Your responsibilities will include firewall configuration, security governance, implementation, migration, and working with Panorama. Knowledge of network protocols like MPLS, BGP, OSPF, EIGRP, as well as certifications such as CCNA and CCNP, will be beneficial in this role. If you are an immediate joiner with the necessary skills and qualifications, we look forward to welcoming you to our team and leveraging your expertise in Palo Alto Networks products for ensuring network security and stability.,

Type : Full Time Location : Hyderabad Job Summary: The L2 IT Support Engineer is responsible for handling escalated technical support incidents that cannot be resolved by L1 support. This role involves deeper troubleshooting of hardware, software, network, and server issues, supporting business-critical applications, and ensuring timely resolution of problems. The L2 engineer also collaborates with L3 teams and may contribute to infrastructure maintenance, system upgrades, and process improvements. Key Responsibilities: Handle escalated support requests from L1, ensuring timely resolution within SLAs. Troubleshoot intermediate to complex issues involving desktops, laptops, operating systems, printers, and mobile devices. Administer and support Active Directory, DNS, DHCP, Group Policies, and user account management. Provide support for enterprise applications (e.g., Outlook, Office 365, collaboration tools, antivirus systems). Perform installation, configuration, and maintenance of hardware and software systems. Manage remote and on-site support for end-users across locations. Monitor system performance and assist with proactive maintenance activities. Collaborate with L3 teams for unresolved issues or infrastructure-related tasks. Maintain accurate documentation of issues, solutions, asset inventory, and configurations. Create and maintain technical documentation, SOPs, and knowledge base articles. Assist in software patching, security updates, and compliance activities. Participate in IT projects including migrations, deployments, and audits. Train and mentor L1 support staff when needed. Required Skills & Qualifications: Bachelor’s degree in Computer Science, Information Technology, or related field. 3-5 years of experience in IT support or infrastructure roles. Strong understanding of Windows OS (client and server editions), Office 365, and AD. Good knowledge of networking concepts (TCP/IP, DNS, DHCP, VPN, VLANs). Familiarity with endpoint security tools and system backup solutions. Experience with remote desktop tools (RDP, TeamViewer, AnyDesk, etc.). Proficiency with ticketing tools such as ServiceNow, JIRA, Freshservice, or Zendesk. Strong problem-solving skills and ability to work under pressure. Excellent communication and documentation skills. Preferred Qualifications (Nice to Have): Microsoft Certifications (MCP, MCSA, or equivalent) ITIL v3/v4 Foundation Certification Exposure to virtualization platforms (VMware, Hyper-V) Basic PowerShell scripting knowledge Experience with cloud platforms like Microsoft Azure or AWS Familiarity with monitoring tools (e.g., SolarWinds, PRTG

You have an exciting opportunity to join as a Network Engineer in the GNOC department of OCI's Physical Networking team. With 3-5 years of experience, you will play a crucial role in managing large data centers at L2 level within a GNOC environment. To excel in this role, you should have prior experience in a large ISP or cloud provider environment. Your expertise with networking vendors such as Juniper, Arista, and Cisco on routers & switches will be essential. Proficiency in Spine leaf, BGP, ISIS, OSPF, and port channel configurations is a must. Your skill set should also include exposure to commodity Ethernet hardware (Broadcom/Mellanox), along with protocol knowledge of BGP, OSPF, IS-IS, TCP, IPv4, IPv6, DNS, DHCP, and MPLS. Familiarity with networking protocols like TCP/IP, VPN, DNS, DHCP, and SSL will be advantageous. It would be beneficial if you have experience in Automation tools like Python, Puppet, and/or Ansible, as well as familiarity with the Jira tool. Your responsibilities will involve handling incident, change, and service request tasks efficiently. Experience with RCA and RMA processes, as well as contributing to Major incident calls for Sev1 and Sev2 incidents, is highly desired. Strong communication skills, both verbal and written, are essential for effective collaboration within the team. Possessing Cisco and Juniper certifications would be an added advantage for this role. If you are open to working in a 24x7 environment as per business requirements and ready to contribute to the success of the Hyderabad Headcount of 10, then we look forward to receiving your application for this challenging yet rewarding position.,