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7.0 - 12.0 years

3 - 6 Lacs

Noida, New Delhi, Pune

Work from Office

As a Network Support Level 3 Engineer, you will work as a team member in Network Operations team. You will report to the Lead Network Engineer, and work in a hybrid capacity from our Noida, India office. Your Responsibilities: Network Troubleshooting and Issue Resolution: Investigate and resolve complex network issues escalated from Level 1 and Level 2 support teams. Use advanced diagnostic tools and techniques to analyse network faults, identify causes, and implement solutions. Network Performance Monitoring: monitor network health, performance, and availability across multiple sites, ensuring uptime and performance standards are met. Resolve potential performance bottlenecks. Network Optimization: Evaluate network performance data and implement optimization strategies to improve network reliability, speed, and security. Configuration and Installation: Assist with the configuration, deployment, and integration of networking hardware (routers, switches, wireless, firewalls) and software, ensuring adherence to best practices and company policies. Documentation: Maintain accurate and detailed documentation for network configurations, system architecture, troubleshooting procedures, and escalations. Update and improve operational manuals. On-call Support: Participate in an on-call rotation to provide after-hours support for critical network issues, ensuring minimal service disruption. Collaboration with Teams: Collaborate with internal IT, security teams, vendors, and third-party partners to resolve complex technical issues and ensure smooth network operations. Escalation Management: Serve as the primary contact for escalated technical issues from Level 1 and 2 support teams. Provide guidance, mentorship, and training for junior engineers. Capacity Planning and Upgrades: Analyse network traffic patterns and plan for future growth by recommending hardware and software upgrades to meet evolving our needs. The Essentials - You Will Have: Education : o Bachelors degree in computer science, Information Technology, Network Engineering, or a related field (or equivalent work experience). Experience : o Minimum of 7 years of experience in network operations, with at least 2 years in a Level 3 support role. o Experience with network protocols (TCP/IP, DNS, DHCP, BGP, OSPF) and services. o Hands-on experience with networking equipment such as Cisco, Juniper, and other enterprise-grade routers, switches, and firewalls. o Proficient in network monitoring and diagnostic tools (e.g. Wireshark, SolarWinds). The Preferred - You Might Also Have: Certifications : CCNP (Cisco Certified Network Professional) or equivalent networking certifications or other relevant certifications. Experience with SD-WAN technologies and network automation. Familiarity with ITIL frameworks or service management processes. Experience with cloud-based networking solutions (AWS, Azure). Knowledge of network security practices, VPNs, firewalls, load balancing and intrusion detection/prevention systems. What We Offer: Our benefits package includes Comprehensive mindfulness programs with a premium membership to Calm Volunteer Paid Time off available after 6 months of employment for eligible employees. Company volunteer and donation matching program Your volunteer hours or personal cash donations to an eligible charity can be matched with a charitable donation. Employee Assistance Program Personalized wellbeing programs through our OnTrack program On-demand digital course library for professional development and other local benefits! At Rockwell Automation we are dedicated to building a diverse, inclusive and authentic workplace, so if youre excited about this role but your experience doesnt align perfectly with every qualification in the job description, we encourage you to apply anyway. You may be just the right person for this or other roles. #LI-Hybrid #LI-SM1 Rockwell Automation s hybrid policy aligns that employees are expected to work at a Rockwell location at least Mondays, Tuesdays, and Thursdays unless they have a business obligation out of the office.

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5.0 - 7.0 years

3 - 7 Lacs

Ahmedabad

Work from Office

Lead and mentor a team of Linux system administrators, assigning tasks and monitoring performance. Design, deploy, maintain, and optimize Linux-based infrastructure (RedHat, CentOS, Oracle Linux, Ubuntu). Manage critical services such as Apache, Nginx, MySQL/MariaDB, etc. Configure and maintain monitoring tools (e.g., Nagios, Zabbix, Prometheus, Grafana). Implement and enforce security practices: patching, hardening, firewalls (iptables/nftables), SELinux. Oversee backup and disaster recovery processes. Plan and execute migrations, upgrades, and performance tuning. Collaborate with cross-functional teams (Network, DevOps, Development) to support infrastructure needs. Define and document policies, procedures, and best practices. Respond to incidents and lead root cause analysis for system outages or degradations. Maintain uptime and SLAs for production environments. Experience with virtualization (KVM, VMware, Proxmox) and cloud platforms (AWS, GCP, Azure, or private cloud). Solid understanding of TCP/IP, DNS, DHCP, VPN, and other network services Hands-on experience working on Firewall like Sophos, fortigate Strong problem-solving and incident management skills.

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2.0 - 4.0 years

4 - 5 Lacs

Bengaluru

Work from Office

Software Engineer - Automation/ Python This role has been designed as Hybrid with an expectation that you will work on average 2 days per week from an HPE office. Who We Are: Hewlett Packard Enterprise is the global edge-to-cloud company advancing the way people live and work. We help companies connect, protect, analyze, and act on their data and applications wherever they live, from edge to cloud, so they can turn insights into outcomes at the speed required to thrive in today s complex world. Our culture thrives on finding new and better ways to accelerate what s next. We know varied backgrounds are valued and succeed here. We have the flexibility to manage our work and personal needs. We make bold moves, together, and are a force for good. If you are looking to stretch and grow your career our culture will embrace you. Open up opportunities with HPE. : Job Family Definition: Designs, develops, troubleshoots and debugs software programs for software enhancements and new products. Develops software including operating systems, compilers, routers, networks, utilities, databases and Internet-related tools. Determines hardware compatibility and/or influences hardware design. Management Level Definition: Contributes to assignments of limited scope by applying technical concepts and theoretical knowledge acquired through specialized training, education, or previous experience. Acts as team member by providing information, analysis and recommendations in support of team efforts. Exercises independent judgment within defined parameters. Group Description Team is responsible of driving technology leadership in Juniper s switching products (MX, PTX and ACX), deployed in some of the world s largest enterprises and data centers. JDI is driving Juniper s growth in revenue and market share in switching, routing space, by delivering market leading products with continuous innovation and relentless execution. About the Position: The Software Engineer in Test is a highly technical role in Networking Products validation and automation of test cases. The Candidate should be well versed with networking fundamentals, cos, firewall, L2/L3 protocols ,virtualization technologies and test frameworks & test automation. What youll do: Platforms features qualification Design quality test plan based on Requirements Building topology required for testing Good analytical skills Execute test cases and create automation scripts. Provide weekly reports on progress What you need to bring: Desired Technology Knowledge on: Switches and IP Networking Fundamentals. Internet Protocols: TCP/UDP/IPv4/IPv6 Expertise in one of the below technical areas Layer 2: Data center & Switching technologies STP,RSTP,MSTP Access control, DHCP,Dot1X,POE FCOE Virtual chassis, clustering Layer 3: Routing and routed protocols MPLS, LDP, RSVP,L3VPN,L2VPN OSPF,ISIS,BGP Platform specific features : COS ,Firewall,ACL Schedulers ,Rate limiters Virtualization technologies Multi chassis, clustering Automation is mandatory for all technical areas Perl, python Education/Qualification: BE/BTEC/ME/MTEC from reputed university/college 2-4+ year of experience in networking products qualification Certifications in networking like JNCIA/JNCIS/JNCIP or equivalent will be an added advantage Google Gtest, Python unit class based test and Machine learning experience will be added advantage Additional Skills: Cloud Architectures, Cross Domain Knowledge, Design Thinking, Development Fundamentals, DevOps, Distributed Computing, Microservices Fluency, Full Stack Development, Security-First Mindset, Solutions Design, Testing & Automation, User Experience (UX) What We Can Offer You: Health & Wellbeing We strive to provide our team members and their loved ones with a comprehensive suite of benefits that supports their physical, financial and emotional wellbeing. Personal & Professional Development We also invest in your career because the better you are, the better we all are. We have specific programs catered to helping you reach any career goals you have whether you want to become a knowledge expert in your field or apply your skills to another division. Unconditional Inclusion We are unconditionally inclusive in the way we work and celebrate individual uniqueness. We know varied backgrounds are valued and succeed here. We have the flexibility to manage our work and personal needs. We make bold moves, together, and are a force for good. Lets Stay Connected: Follow @HPECareers on Instagram to see the latest on people, culture and tech at HPE. #india #networking Job: Engineering Job Level: TCP_01 HPE is an Equal Employment Opportunity/ Veterans/Disabled/LGBT employer. We do not discriminate on the basis of race, gender, or any other protected category, and all decisions we make are made on the basis of qualifications, merit, and business need. Our goal is to be one global team that is representative of our customers, in an inclusive environment where we can continue to innovate and grow together. Please click here: Equal Employment Opportunity . Hewlett Packard Enterprise is EEO Protected Veteran/ Individual with Disabilities. HPE will comply with all applicable laws related to employer use of arrest and conviction records, including laws requiring employers to consider for employment qualified applicants with criminal histories.

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2.0 - 4.0 years

6 - 10 Lacs

Bengaluru

Work from Office

Software Engineer - Automation/ Python This role has been designed as Hybrid with an expectation that you will work on average 2 days per week from an HPE office. Who We Are: Job Description: Job Family Definition: Designs, develops, troubleshoots and debugs software programs for software enhancements and new products. Develops software including operating systems, compilers, routers, networks, utilities, databases and Internet-related tools. Determines hardware compatibility and/or influences hardware design. Management Level Definition: Contributes to assignments of limited scope by applying technical concepts and theoretical knowledge acquired through specialized training, education, or previous experience. Acts as team member by providing information, analysis and recommendations in support of team efforts. Exercises independent judgment within defined parameters. Group Description Team is responsible of driving technology leadership in Juniper s switching products (MX, PTX and ACX), deployed in some of the world s largest enterprises and data centers. JDI is driving Juniper s growth in revenue and market share in switching, routing space, by delivering market leading products with continuous innovation and relentless execution. About the Position: The Software Engineer in Test is a highly technical role in Networking Products validation and automation of test cases. The Candidate should be well versed with networking fundamentals, cos, firewall, L2/L3 protocols ,virtualization technologies and test frameworks & test automation. What youll do: Platforms features qualification Design quality test plan based on Requirements Building topology required for testing Good analytical skills Execute test cases and create automation scripts. Provide weekly reports on progress What you need to bring: Desired Technology Knowledge on: Switches and IP Networking Fundamentals. Internet Protocols: TCP/UDP/IPv4/IPv6 Expertise in one of the below technical areas Layer 2: Data center & Switching technologies STP,RSTP,MSTP Access control, DHCP,Dot1X,POE FCOE Virtual chassis, clustering Layer 3: Routing and routed protocols MPLS, LDP, RSVP,L3VPN,L2VPN OSPF,ISIS,BGP Platform specific features : COS ,Firewall,ACL Schedulers ,Rate limiters Virtualization technologies Multi chassis, clustering Automation is mandatory for all technical areas Perl, python Education/Qualification: BE/BTEC/ME/MTEC from reputed university/college 2-4+ year of experience in networking products qualification Certifications in networking like JNCIA/JNCIS/JNCIP or equivalent will be an added advantage Google Gtest, Python unit class based test and Machine learning experience will be added advantage Additional Skills: Cloud Architectures, Cross Domain Knowledge, Design Thinking, Development Fundamentals, DevOps, Distributed Computing, Microservices Fluency, Full Stack Development, Security-First Mindset, Solutions Design, Testing & Automation, User Experience (UX) What We Can Offer You: Health & Wellbeing We strive to provide our team members and their loved ones with a comprehensive suite of benefits that supports their physical, financial and emotional wellbeing. Personal & Professional Development We also invest in your career because the better you are, the better we all are. We have specific programs catered to helping you reach any career goals you have whether you want to become a knowledge expert in your field or apply your skills to another division. Unconditional Inclusion We are unconditionally inclusive in the way we work and celebrate individual uniqueness. We know varied backgrounds are valued and succeed here. We have the flexibility to manage our work and personal needs. We make bold moves, together, and are a force for good. Lets Stay Connected: #india #networking Job: Engineering Job Level: TCP_01 HPE is an Equal Employment Opportunity/ Veterans/Disabled/LGBT employer. We do not discriminate on the basis of race, gender, or any other protected category, and all decisions we make are made on the basis of qualifications, merit, and business need. Our goal is to be one global team that is representative of our customers, in an inclusive environment where we can continue to innovate and grow together. Please click here: Equal Employment Opportunity . Hewlett Packard Enterprise is EEO Protected Veteran/ Individual with Disabilities. HPE will comply with all applicable laws related to employer use of arrest and conviction records, including laws requiring employers to consider for employment qualified applicants with criminal histories.

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5.0 - 7.0 years

30 - 37 Lacs

Hyderabad

Work from Office

Job Description: The Cloud Azure Network and Security Engineer is a pivotal role in the IT organization, responsible for architecting, implementing, and maintaining complex cloud environments that support the companys critical applications and services. As a Cloud Network and Security Engineer, you will be responsible for designing, implementing, and managing network infrastructure within AWS and Azure public cloud environments (primarily Azure) including on-prem DC to cloud connectivity, multi-cloud connectivity and intra-cloud connectivity . You will also be responsible for design and implementation of cloud based security controls . Your expertise will be pivotal in ensuring the reliability, scalability, and security of our cloud-based networks. You will work closely with cross-functional teams to optimize cloud network performance and troubleshoot complex issues. Key Responsibilities: Network Design & Implementation: Design and implement scalable and secure network architectures in Azure public cloud environments. Ensure integration with existing on-premises networks and cloud services. Configuration & Management: Configure and manage virtual networks, subnets, VPNs, load balancers, and firewall s , routing, etc. within Azure. Implement network segmentation and security controls to protect data and applications. Performance Optimization: Monitor network performance and troubleshoot issues to maintain high availability and reliability. Optimize network configurations to enhance performance and reduce latency. Security & Compliance: Implement and manage security policies and practices to protect cloud-based network resources. Ensure compliance with industry standards and company policies. Automation & Scripting: Develop and maintain automation scripts using tools like Terraform, Azure Resource Manager or other tools to streamline network provisioning and management tasks. Collaboration: Work closely with operations teams, application developers, and system administrators to support and troubleshoot network-related issues. Provide guidance on best practices for cloud network architecture and operations. Documentation & Reporting: Create and maintain detailed documentation for network configurations, processes, and procedures. Generate reports on network performance, incidents, and resolutions. Qualifications: Education: Bachelor s degree in Computer Science , Network Engineering, Information Technology, or a related field, or equivalent work experience. Experience: Minimum of 5-7 years of experience in network engineering with a focus on cloud environments (AWS and Azure). Certifications: Relevant certifications such as Microsoft Certified: Azure Network Engineer Associate, or similar are highly desirable. Skills: Strong understanding and hands on experience with public cloud networking concepts and services (multi-tier networks, VNet , VPC, VPN, Azure Virtual Network, ExpressRoute, transit gateways, VPC Peering, VPN Gateways, DNS/Route53, Load Balancing, NAT, etc ). Proficiency in network protocols and services (TCP/IP, BGP, DNS, DHCP, HTTP/HTTPS). Experience with NiST security framework and implementation of security policies and controls. Experience with network monitoring and diagnostic tools. Knowledge of network security practices and tools (firewalls, IDS/IPS, encryption). Deep experience with network design within a public cloud environment with a strong focus on perimeter security. Familiarity with automation tools and frameworks (Terraform, AWS CloudFormation, Azure Resource Manager). Excellent problem-solving skills and the ability to troubleshoot complex network issues. Strong communication skills with the ability to work collaboratively in a team environment. Preferred Qualifications: Hands-on experience with setting up DR environments in multi-region scenarios.

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1.0 - 4.0 years

6 - 8 Lacs

Pune

Work from Office

Hiring For International Technical Support Role. Any Graduates/UG with minimum 1 year of experience in International technical support can apply. Salary-Up to 8LPA Shifts-Rotational shift Location-Pune *IMMEDIATE JOINERS ONLY* Contact-8055979395

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3.0 - 5.0 years

0 Lacs

Bengaluru, Karnataka, India

On-site

Responsibilities Serve as the Single Point of Contact (SPOC) for internal IT support and system-related issues. Deploy and troubleshoot operating systems, firmware, and application updates. Maintain the office network and resolve LAN/Wi-Fi, DHCP, and DNS issues. Manage endpoint devices using MDM tools such as JumpCloud. Perform first-level troubleshooting for laptops from HP, Apple, Lenovo, etc. Act as the subject matter expert in macOS, Windows, Linux, and related technologies. Provide user and admin support for Google Workspace and Microsoft 365 Troubleshoot issues related to network printers, CCTV, access control systems, and file/storage servers. Assist in maintaining compliance with internal IT policies and company security standards. Requirements 3-5 years of first-level IT support experience in a fast-paced environment. Hands-on experience managing IT assets using a cloud-based ITAM tool. Must be able to communicate technical issues clearly in English to both technical and non-technical stakeholders. Prior experience working with a ticketing system such as Jira or Zendesk. Strong understanding of Google Workspace and cloud-based infrastructure. Solid knowledge of IP networking (wired/wireless), DHCP, DNS, firewalls, and virtualization. Proficiency in Windows, macOS, and Linux is required. Experience with Fortinet or similar firewalls, scripting (PowerShell/Bash), and awareness of SEBI/RBI compliance practices is preferred. We're looking for someone who thrives in a self-directed environment and enjoys learning new tools and technologies independently. This job was posted by Nivetha G from Zerodha Fund House.

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7.0 - 12.0 years

7 - 8 Lacs

Kolkata, Mumbai, New Delhi

Work from Office

Whats this role about? H Description Provide input to service delivery roadmap to ensure business continuity (present and future) as they relate to the endpoint space. Develop and enforce engineering standards and models. Design, maintain, and troubleshoot operating system images and task sequences in for a variety of physical platforms. Package and execute application deployments, Microsoft s standard installer technology (.MSI) and transforms (.MST), using industry standard tools such as Flexera Admi Studio, PSAppDeployToolkit, Advanced Installer, and Orca. Perform advanced troubleshooting on desktop/laptop related issues using industry standard tools such as ProcMon and Process Explorer. Write and maintain scripts using industry standard scripting languages including PowerShell. Manage and troubleshoot Group Policy through the enterprise with a focus on workstation management and end user experience. Recommend and implement improvements to desktop architecture and design. Partner and collaborate with multiple technical teams (Architecture, Networking, Information Security, Support, etc.) to develop and support endpoint solutions. Investigating alternative methods to expedite the problem resolution by evaluating future technologies or process improvement. Triage and troubleshoot issues as escalated from Endpoint Support and Endpoint Administration. Participate in the identification of vulnerabilities and mitigation plan. Experience and Educational Requirements Bachelor s Degree, preferably in Computer Science, Management Information Systems or technology related field, or equivalent combination of education and experience. At least 7 years of experience in IT field, 3 of which would be Infrastructure endpoint engineering related experience. Successful deployment of thoughtful, effective, and timely solutions that address complex business solutions and enhance the user experience. Windows 10 Enterprise Operating system features, settings, and installation. Active Directory, Group Policy, and their use for managing user and computer objects. Ability to write scripts in PowerShell. Familiarity with Defender, BitLocker, etc. BIOS functions and configurations. Wire and wireless networking technologies, topologies, and basic networking concepts such as DHCP, DNS, IP Addressing, Subnets, and VLANS. How we d like you to lead: Advantage Zensar We are a technology consulting and services company with 11, 800+ associates in 33 global locations. More than 130 leading enterprises depend on our expertise to be more disruptive, agile and competitive. We focus on conceptualizing, designing, engineering, marketing, and managing digital products and experiences for high-growth companies looking to disrupt through innovation and velocity. Zensar Technologies is an Equal Employment Opportunity (EEO) and Affirmative Action Employer, encouraging diversity in the workplace. Please be assured that we will consider all qualified applicants fairly, regardless of race, creed, color, ancestry, religion, sex, national origin, citizen status, age, sexual orientation, gender identity, disability, marital status, family medical leave status, or protected veterans status. Zensar is a place where you are free to express yourself in an environment that values individuality, nurtures development and is mindful of wellbeing. We put our people and customers at the center of everything that we do. Our core values include: Putting people first Client-centricity Collaboration Grow. Own. Achieve. Learn. with Zensar: www.youtube.com / watch?v=i2NZsiQqVnU

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5.0 years

0 Lacs

Hyderabad, Telangana, India

On-site

Requirements 5+ years of experience in Linux Administration and troubleshooting. Certification (RHCE and AWS). Experience with AWS in an enterprise environment. Experience in Red Hat Satellite Server Administration. Experience with automation, including deployments and configuration management. OS and Hardware firmware upgrades. Must have experience in scripting such as Bash, Perl, Python, and Ansible. Installing and configuring of High Availability environment. Fine-tuning the system for optimal performance. Good Knowledge in Linux OS (Redhat, Oracle Linux, Cent OS, Ubuntu, OpenSuse, Debian) along with patching and Rollback. Good Knowledge of Web servers like Apache, Apache Tomcat, and NGINX. Good Knowledge of Firewalls (IPTables) and SELinux. Good Knowledge in installing and troubleshooting LDAP, DNS, DHCP, LVMs, and NFS. Good Knowledge of user administration, file systems, and Logs. Software package installation experience (deb, rpm, etc. ) Knowledgeable in Linux internals to debug and solve installation issues - environment, drivers, libraries, etc. Knowledge of databases like Oracle, MySQL, Postgres, etc. Set up and Configure Red Hat Satellite and Kickstart Servers for Red Hat Enterprise Linux 7/8/9 installs and RHN Push Updates. Good To Have Experience with Logic Monitor, Opsramp, Appd. Experience with Docker. Source code control (GitHub). Experience on AIX, Solaris. This job was posted by Shailendra Singh from PearlShell Softech.

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4.0 - 9.0 years

6 - 11 Lacs

Bengaluru

Work from Office

Primary Responsibilities: Provide operations support in the day-to-day tasks of managing certificates using Venafi Data Center Protect Engineer and develop tactical and strategic solutions to improve and automate certificate management Engineer and drive forward new initiatives that supports and enhance Certificate Lifecycle Management Provide innovative solutions to automate repetitive operational tasks Analyze, design, develop and deploy integrations to help adopt Venafi products in customer environments Participate as an independent contributor within an agile based team Comply with the terms and conditions of the employment contract, company policies and procedures, and any and all directives (such as, but not limited to, transfer and/or re-assignment to different work locations, change in teams and/or work shifts, policies in regards to flexibility of work benefits and/or work environment, alternative work arrangements, and other decisions that may arise due to the changing business environment). The Company may adopt, vary or rescind these policies and directives in its absolute discretion and without any limitation (implied or otherwise) on its ability to do so Required Qualifications: 4+ years of PKI, certificate management, or related experience Experience with certificate lifecycle management platforms, with emphasis on Venafi Scripting and automation experience leveraging Powershell, Python, or other scripting languages Understanding of X.509 certificates and general certificate management processes Serve as a subject matter expert regarding certificate management operation for internal teams Ability to participate in on call rotation Preferred Qualifications: Undergraduate degree in applicable area of expertise or equivalent experience CISSP or other security related certification Cloud Infrastructure experience in any of the major CSPs including MS Azure, AWS, or GCP Identity and Access Management experience At UnitedHealth Group, our mission is to help people live healthier lives and make the health system work better for everyone. We believe everyoneof every race, gender, sexuality, age, location and incomedeserves the opportunity to live their healthiest life. Today, however, there are still far too many barriers to good health which are disproportionately experienced by people of color, historically marginalized groups and those with lower incomes. We are committed to mitigating our impact on the environment and enabling and delivering equitable care that addresses health disparities and improves health outcomes an enterprise priority reflected in our mission. #Nic #NJP

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0.0 - 4.0 years

5 - 15 Lacs

Hyderabad

Work from Office

Job Summary: We are looking for a proactive and technically skilled Desktop Support Engineer to join our IT support team. This is an entry-level position ideal for freshers who are passionate about IT support and eager to grow in a dynamic, 24x5 working environment. You will be responsible for providing first-level support to end users, resolving hardware and software issues, and ensuring seamless IT operations. Key Responsibilities: • Provide L1 support for desktops, laptops, mobile devices, printers, and other IT equipment. • Install, configure, and troubleshoot Windows operating systems and standard applications. • Handle basic network configurations including DHCP, DNS, and VPN. • Support and troubleshoot issues related to Active Directory, File Servers, and RDP. • Monitor and respond to support emails and service tickets daily. • Manage and track IT support tickets using the ticketing system. • Escalate unresolved issues to higher-level support teams as needed. • Maintain accurate documentation of issues, solutions, and processes. • Provide remote and on-site support to end users. • Participate in shift rotations to support a 24x5 operational model.

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4.0 - 7.0 years

7 - 11 Lacs

Pune

Work from Office

Key Responsibilities: Design, implement, and maintain VoIP and telephony solutions across enterprise environments. Manage and troubleshoot unified communication platforms including Cisco, Avaya, or Microsoft Teams. Configure and support SIP, H.323, and MGCP protocols. Collaborate with IT teams to integrate telephony with office automation and business applications. Monitor system performance and ensure high availability and quality of service. Provide technical support and training to end-users and internal teams. Required Skills: Strong knowledge of VoIP protocols (SIP, H.323, RTP) Experience with Cisco Unified Communications , Avaya , or Microsoft Teams Familiarity with PBX systems , call routing , and dial plan configuration Understanding of networking fundamentals (TCP/IP, DNS, DHCP) Experience with office automation tools and IT service management Preferred Skills: Certifications like CCNA Voice , CCNP Collaboration , or Avaya Certified Specialist Experience with cloud-based telephony solutions (e.g., Zoom Phone, RingCentral) Knowledge of ITIL processes and ticketing systems (e.g., ServiceNow)

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10.0 years

0 Lacs

Hyderabad, Telangana, India

On-site

Job Title: Infrastructure Architect Location: [Insert Location] Job Type: Full-Time | On-site/Hybrid Experience Required: 10+ Years Shift: General Business Hours (can be adjusted as per region) Job Summary: We are looking for a highly experienced Infrastructure Architect with deep expertise in traditional enterprise IT infrastructure. This role will focus on on-premise systems , including data centers, servers, virtualization platforms, storage, networking, security, and enterprise application hosting. The ideal candidate will have a strong understanding of IT operations, architecture design, capacity planning , and disaster recovery strategies in complex, non-cloud environments. Key Responsibilities: Design and implement robust infrastructure architectures aligned with business and IT strategy. Lead infrastructure modernization initiatives while maintaining legacy systems as required. Provide high-level technical guidance and mentorship to infrastructure and operations teams. Architect and oversee deployment of on-premise solutions across storage, compute, network, and middleware. Ensure compliance with industry standards and internal policies for security, availability, and performance . Collaborate with application and database teams to support infrastructure scalability and optimization. Design and document infrastructure roadmaps, diagrams, and technical artifacts. Drive performance tuning, capacity planning, and disaster recovery planning. Evaluate and select appropriate hardware/software tools for enterprise needs. Lead incident response and root cause analysis for infrastructure-related outages. Required Skills and Qualifications: 10+ years of experience in enterprise IT infrastructure and system administration. Proven experience designing and managing: Servers (Windows/Linux) Virtualization platforms (e.g., VMware vSphere, Hyper-V) Enterprise storage systems (SAN/NAS) Data center operations and infrastructure Enterprise networks (LAN/WAN, Firewalls, Load Balancers) Strong expertise in Active Directory, DNS, DHCP, Group Policies . Solid understanding of ITIL practices , service management, and incident/change management. Experience in high-availability and disaster recovery (HA/DR) environments. Excellent problem-solving, communication, and stakeholder engagement skills. Strong documentation and architecture diagramming skills (e.g., Visio, Draw.io). Preferred Qualifications: Certifications such as: MCSE , VMware VCP , CCNP , CompTIA Server+/Network+ Experience with IT compliance, audits, and regulatory frameworks. Exposure to hybrid environments (with limited or no cloud dependency).

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4.0 - 9.0 years

2 - 5 Lacs

Pune

Work from Office

Your Role Proficient in providing Tier 1 and Tier 2 remote desktop support for Windows and macOS environments. Skilled in troubleshooting hardware, software, network connectivity, and peripheral issues via remote tools (e.g., TeamViewer, AnyDesk, RDP) Hands-on experience with Microsoft 365 admin center for user provisioning, license management, and service configuration. Experienced in managing on-premises and Exchange Online environments Your Profile 4 to 12 years of work experience as a Desktop Support Engineer, Technical Support Engineer or similar role. Need multi-tasking & resolves complex incidents and requests related to One drive, google drive, SSO, O365, Printers & end user issues. Assist end users with their endpoint devices. Troubleshoot corporate applications (MS Office Suite, Enterprise supported browsers, Java Plug-ins) Serves as a point of escalation for major incidents that are unresolved at the helpdesk level. What will you love working at Capgemini Capgemini invests heavily in upskilling. Youll have access to certifications, internal training platforms (like Next), and opportunities to grow into roles like O365 Admin, Cloud Support, or Cybersecurity. Youll work with modern tools and enterprise-grade systems, including Microsoft 365, Azure AD, and Exchange Online, keeping your skills current and competitive. Strong Team Culture & Support System. Work-Life Balance & Hybrid Opportunities.

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6.0 - 10.0 years

5 - 9 Lacs

Mumbai

Work from Office

Your Role Install, configure, and manageNutanix storage and VDI solutions Deploy and manageNutanix clusters, VMs, networks, and backups Monitor and maintain cluster performance, handle alerts, upgrades, and support Managedisaster recoveryusing Nutanix, VMware, and Hyper-V Administer physical and virtualWindows servers Lead and mentor team members; drive process improvements Document and analyze server infrastructure changes Provide 24/7 support Your Profile ExperiencedL3 Nutanix & VMware Engineer with 611 years of expertise in managing and optimizing enterprise infrastructure. Skilled in Nutanix unified storage,VDI solutions,cluster deployment, anddisaster recoveryusingVMware,Hyper-V, andCISCO UCS. Proficient in Windows Server (20082022)administration,Prism Central, and infrastructure monitoring. Strong troubleshooting, documentation, and leadership capabilities. Certified in MCSA / MCITP / Nutanix / VMware. Flexible, research-driven, and committed to 24/7 support environments. What will you love working at Capgemini Work with advanced platforms likeNutanix,VMware VDI,CISCO UCS, andHyper-V, enhancing your hands-on experience with modern infrastructure. Take ontechnical leadershiproles, mentor peers, and contribute toprocess improvements, helping shape the teams success. Communicate and collaborate with professionals across geographies, enhancing yourinterpersonal and communication skills. Engage incluster management,disaster recovery, andserver administrationacross hybrid environments, offering variety and challenge.

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4.0 - 9.0 years

5 - 9 Lacs

Bengaluru

Work from Office

Your Role Administer and maintain the System Center Operations Manager (SCOM) infrastructure across enterprise environments Perform regular updates, patching, and performance tuning of the SCOM platform Develop and maintain PowerShell scripts for automation, reporting, and system integration Design, deploy, and manage SCOM management packs, monitors, rules, and overrides Conduct root cause analysis and resolve SCOM-related issues and alerts Integrate SCOM with third-party tools such as ServiceNow, Azure Monitor, and Splunk Your Profile 4 to 12 years of experience in SCOM administration and enterprise monitoring Strong hands-on experience with SCOM components including agents, management packs, and alert tuning Proficient in PowerShell scripting for automation and customization Experience with ITSM tools like ServiceNow and monitoring integrations with Azure Monitor and Splunk Solid understanding of root cause analysis, alert management, and performance optimization What will you love working at Capgemini Work on enterprise-scale monitoring environments supporting global operations Gain exposure to cutting-edge monitoring tools and ITSM integrations Clear career progression from operations to architecture and leadership roles Be part of high-impact projects that drive observability, reliability, and operational excellence

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8.0 - 13.0 years

6 - 10 Lacs

Ahmedabad

Work from Office

Office 365 & Exchange Online, migrations, retention, recovery, Hybrid Exchange & Azure AD Connect, DNS management, Firewall & NSG troubleshooting (Windows & Azure), Network troubleshooting & load balancer support, PowerShell scripting.

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3.0 - 4.0 years

0 Lacs

Pune, Maharashtra, India

On-site

Role: IT Support Engineer / Systems Administrator Experience: 3 to 4 years Qualification: Bachelor’s degree in computer science or related field Location: Pune Work Mode - 5 days WFO Technical Know-How : Endpoint support, O365 basics, Antivirus tools, Patch updates, Operating Systems, Basic DLP/Encryption understanding Job Summary: We are seeking a technically skilled and customer-focused IT professional to provide Level 1 and 2 support across the organization, focusing on Microsoft 365, Azure Active Directory, Intune device management, and core network infrastructure. The ideal candidate will have hands-on experience in end-user support, cloud identity management, endpoint configuration, and networking. Key Responsibilities: First point of contact for IT support (JIRA, phone, email). Install, configure, and troubleshoot Windows OS, hardware, software, and networks. Manage onboarding/offboarding IT setup, user briefings, and asset handling. Administer Microsoft 365 (Exchange, Teams, OneDrive) and Azure AD (SSO, MFA). Endpoint management via Intune (device compliance, app deployment). Support Office 365, VPN, AD, antivirus, firewalls, and security tools. Maintain inventory, documentation, and ensure IT policy compliance. Coordinate with vendors for escalations (Lenovo, ISPs, etc.). Basic network troubleshooting (Wi-Fi, VPN, switches, routers). Requirements: Strong knowledge of Windows 10/11, AD, Azure AD, Office 365, and Intune. Familiarity with networking (IP, DNS, DHCP), VPN tools, and ticketing systems. Excellent communication, documentation, and problem-solving skills. Willingness to support offshore teams and work on-call when needed.

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3.0 - 6.0 years

5 - 8 Lacs

Noida, New Delhi, Pune

Work from Office

Rockwell Automation is a global technology leader focused on helping the world s manufacturers be more productive, sustainable, and agile. . Behind our customers - amazing companies that help feed the world, provide life-saving medicine on a global scale, and focus on clean water and green mobility - our people are energized problem solvers that take pride in how the work we do changes the world for the better. We welcome all makers, forward thinkers, and problem solvers who are looking for a place to do their best work. And if that s you we would love to have you join us! Job Description Summary: As a Network Support Level 3 Engineer, you will work as a team member in Network Operations team. You will report to the Lead Network Engineer, and work in a hybrid capacity from our Noida, India office. Your Responsibilities: Network Troubleshooting and Issue Resolution: Investigate and resolve complex network issues escalated from Level 1 and Level 2 support teams. Use advanced diagnostic tools and techniques to analyse network faults, identify causes, and implement solutions. Network Performance Monitoring: monitor network health, performance, and availability across multiple sites, ensuring uptime and performance standards are met. Resolve potential performance bottlenecks. Network Optimization: Evaluate network performance data and implement optimization strategies to improve network reliability, speed, and security. Configuration and Installation: Assist with the configuration, deployment, and integration of networking hardware (routers, switches, wireless, firewalls) and software, ensuring adherence to best practices and company policies. Documentation: Maintain accurate and detailed documentation for network configurations, system architecture, troubleshooting procedures, and escalations. Update and improve operational manuals. On-call Support: Participate in an on-call rotation to provide after-hours support for critical network issues, ensuring minimal service disruption. Collaboration with Teams: Collaborate with internal IT, security teams, vendors, and third-party partners to resolve complex technical issues and ensure smooth network operations. Escalation Management: Serve as the primary contact for escalated technical issues from Level 1 and 2 support teams. Provide guidance, mentorship, and training for junior engineers. Capacity Planning and Upgrades: Analyse network traffic patterns and plan for future growth by recommending hardware and software upgrades to meet evolving our needs. The Essentials - You Will Have: Education : o Bachelors degree in computer science, Information Technology, Network Engineering, or a related field (or equivalent work experience). Experience : o Minimum of 7 years of experience in network operations, with at least 2 years in a Level 3 support role. o Experience with network protocols (TCP/IP, DNS, DHCP, BGP, OSPF) and services. o Hands-on experience with networking equipment such as Cisco, Juniper, and other enterprise-grade routers, switches, and firewalls. o Proficient in network monitoring and diagnostic tools (e.g. Wireshark, SolarWinds). The Preferred - You Might Also Have: Certifications : CCNP (Cisco Certified Network Professional) or equivalent networking certifications or other relevant certifications. Experience with SD-WAN technologies and network automation. Familiarity with ITIL frameworks or service management processes. Experience with cloud-based networking solutions (AWS, Azure). Knowledge of network security practices, VPNs, firewalls, load balancing and intrusion detection/prevention systems. What We Offer: Our benefits package includes Comprehensive mindfulness programs with a premium membership to Calm Volunteer Paid Time off available after 6 months of employment for eligible employees. Company volunteer and donation matching program Your volunteer hours or personal cash donations to an eligible charity can be matched with a charitable donation. Employee Assistance Program Personalized wellbeing programs through our OnTrack program On-demand digital course library for professional development and other local benefits! At Rockwell Automation we are dedicated to building a diverse, inclusive and authentic workplace, so if youre excited about this role but your experience doesnt align perfectly with every qualification in the job description, we encourage you to apply anyway. You may be just the right person for this or other roles. #LI-Hybrid #LI-SM1

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0 years

0 Lacs

Kolkata, West Bengal, India

Remote

Establish the networking environment by designing system configuration, directing system installation and defining, documenting and enforcing company standards. Provides direct support to technical and non-technical support in order to define requirements and deliver solutions to meet customer needs including site-to-site VPNs, remote access VPNs, and leased lines Knowledge of network routing protocols like BGP, OSPF and switching protocols including STP, VPC & LACP. Administrating and Managing of Network devices - Switches, Wireless Infrastructure and Firewall which includes patch management and IOS upgrades. Implementing of Network Infrastructure to cater internet services and intra centre connectivity to access centralized resources (e,g DNS, DHCP, VRRP). Design and implement new solutions and improve resilience of the current environment Maximise network performance by monitoring performance, troubleshooting network problems and outages, scheduling upgrades and collaborating on network optimisation. Secure network systems by establishing and enforcing policies and defining and monitoring access. Support and administer firewall environments in line with IT security policy. Report network operational status by gathering and prioritising information and managing projects. Upgrade network equipment’s to the latest stable firmware releases. Provide remote support to on-site engineers and end users/customers during installation. Provide remote troubleshooting and fault finding if issues occur upon initial installation. Undertake Device management and audit of IP addressing and hosted devices. Liaise with project management teams, third-line engineers and service desk engineers on a regular basis. Speak to customers via email and phone for initial requirement capture. Ensuring for resolution of issues within defined SLA. Maintaining and reviewing Network Infrastructure inventory – Network Device & Internet link details, ISP dockets and Network diagrams. 24x7 availability in case of network outages or critical issues. Experience being tasked outside their training, willing to take on and learn new technologies. Experience interacting with vendors, onshore and offshore and ISPs. Location: Kolkata - EMBI - A. J. C. Bose Road, Kolkata, West Bengal, India

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1.0 - 3.0 years

3 - 5 Lacs

Gurugram

Work from Office

ZS IT S upport teams are aligned with the companys business strategy and operating model and aims to provide its 10,000 plus employees and their clients the right tools and information for high performance. The IT organization focuses on providing products and services to ZS to ensure successful business outcomes. This involves providing a scalable, sustainable and reliable IT infrastructure, customized applications, messaging and collaboration products, Business Intelligence and Database administration support along with a reliable 24*7 uninterrupted high-quality technology support services. TECHNICAL SUPPORT ASSOCIATE T echnical Support Associates support the work activities of the Network Administrator, maintaining a user environment consisting of laptop and desktop computers running the standard suite of business applications. What Youll Do Provide first-level troubleshooting support for software, hardware, and network-related issues. Respond to and resolve user queries via call, email, and ticketing systems. Install, configure, and update computer systems, applications, and peripheral devices. Assist in diagnosing and resolving network connectivity problems. Document and track support requests, ensuring timely follow-up and resolution. Escalate complex technical issues to higher-level support teams when necessary. Provide guidance and training to users on software applications and best practices. Maintain and update IT support documentation, including FAQs and troubleshooting guides. Ensure compliance with IT security policies and procedures. Understanding of iOS and Knox android devices. Collaborate with the IT team to improve system performance and user experience. What Youll Bring Bachelors degree in computer science, Information Technology, or a related field (preferred). Strong knowledge of Windows, macOS operating systems. Familiarity with networking, Active Directory and SCCM concepts (TCP/IP, DNS, DHCP, VPN, etc.). Experience with troubleshooting hardware components such as desktops, laptops, mobile devices and printers. Basic understanding of IT security tools Excellent problem-solving and analytical skills. Strong communication skills, both written and verbal. Ability to work independently and in a team-oriented environment. Willingness to work in a rotating shift schedule, including weekends if required.

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2.0 - 4.0 years

4 - 6 Lacs

Pune

Work from Office

about our diversity, equity, and inclusion efforts and the networks ZS supports to assist our ZSers in cultivating community spaces, obtaining the resources they need to thrive, and sharing the messages they are passionate about. What youll do: Maintenance and integration of Privileged Access Management tool with enterprise environment Implementing Identity Security solutions according to best practices Communicate and engineer Active Directory solutions for enterprise teams Own troubleshooting of L2/L3 Active Directory issues to resolution Script Active Directory maintenance automations using Powershell and Python Ensure Active Directory and Privileged Access Management tool changes are documented via proper change management documentation and approval process Participate in necessary audits, generating required output examples Manage Active Directory and its capabilities: certificate services, group policy, DNS, replication, etc Mentor junior colleagues with expectation of growth and transition of responsibilities What youll bring: Forthcoming and clear communication, an ability to identify and communicate potential issues and their solutions Willingness to dive in to resolve problems not only with owned technology, but other dependent technologies Ability to identify opportunities to automate routine and repetitive tasks and implement automated solutions by way of Powershell and Python Microsoft Active Directory (replication, group policy, DNS, computer, user, and group management) Microsoft Active Directory Certificate Services Microsoft Active Directory Federated Services Microsoft Entra ID/Azure Active Directory SAML/SSO Privileged Access Management Preferred Microsoft Certified Server Administrator Preferred Microsoft Certified Server Engineer Preferred Microsoft Certified: Identity and Access Administrator Associate

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4.0 years

2 - 6 Lacs

India

On-site

Job Summary: We are seeking a detail-oriented and experienced IT and Tools Administrator to join our dynamic team. The ideal candidate will be responsible for the day-to-day management, maintenance, and support of our company's IT infrastructure and a wide range of software development and business tools. This role is crucial for ensuring the efficiency, security, and reliability of our systems, enabling our teams to work seamlessly and productively. Key Responsibilities: System and Network Administration: Install, configure, and maintain servers, workstations, and network equipment. Monitor system performance and troubleshoot issues to ensure high availability and reliability. Manage user accounts, permissions, and access rights in accordance with security policies. Implement and maintain backup and disaster recovery plans. Ensure the security of the network by implementing and managing firewalls, intrusion detection systems, and other security measures. Tools Administration: Administer and support a variety of development and collaboration tools, which may include but are not limited to: Version Control Systems: Git (GitHub, GitLab, Bitbucket) CI/CD Tools: Jenkins, CircleCI, GitLab CI Project Management & Issue Tracking: Jira, Confluence, Trello Communication & Collaboration: Slack, Microsoft Teams Cloud Platforms: AWS, Azure, Google Cloud Platform Manage user access, configure workflows, and customize tools to meet the needs of different teams. Research, evaluate, and recommend new tools and technologies to improve efficiency and productivity. Provide training and support to employees on the effective use of administered tools. IT Support: Serve as a primary point of contact for internal IT support requests. Diagnose and resolve hardware and software issues for end-users in a timely manner. Onboard new employees by provisioning hardware, software, and necessary access. Maintain an inventory of all hardware and software assets. Documentation and Compliance: Create and maintain clear and comprehensive documentation for all IT systems, processes, and procedures. Ensure compliance with all relevant IT policies and data protection regulations. Qualifications and Skills: Education: Bachelor's degree in Information Technology, Computer Science, or a related field, or equivalent work experience. Experience: Proven experience as an IT Administrator, System Administrator, or a similar role. Hands-on experience with a variety of operating systems (Windows, macOS, Linux). Demonstrable experience in administering a range of the tools mentioned in the responsibilities section. Experience with network management and security protocols. Familiarity with cloud computing environments is highly desirable. Technical Skills: Strong understanding of networking concepts (TCP/IP, DNS, DHCP, VPN). Proficiency in scripting languages (e.g., PowerShell, Bash) for automation. Knowledge of database management is a plus. Soft Skills: Excellent problem-solving and troubleshooting skills. Strong communication and interpersonal abilities. Ability to work independently and as part of a team. A proactive and customer-focused approach to support. Strong organizational skills and the ability to manage multiple priorities. Job Type: Full-time Pay: ₹20,000.00 - ₹50,000.00 per month Experience: IT Administration: 4 years (Required) Work Location: In person

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5.0 - 7.0 years

0 Lacs

Hyderābād

On-site

Job Description: The Cloud Azure Network and Security Engineer is a pivotal role in the IT organization, responsible for architecting, implementing, and maintaining complex cloud environments that support the company's critical applications and services. As a Cloud Network and Security Engineer, you will be responsible for designing, implementing, and managing network infrastructure within AWS and Azure public cloud environments (primarily Azure) including on-prem DC to cloud connectivity, multi-cloud connectivity and intra-cloud connectivity . You will also be responsible for design and implementation of cloud based security controls . Your expertise will be pivotal in ensuring the reliability, scalability, and security of our cloud-based networks. You will work closely with cross-functional teams to optimize cloud network performance and troubleshoot complex issues. Key Responsibilities: Network Design & Implementation: Design and implement scalable and secure network architectures in Azure public cloud environments. Ensure integration with existing on-premises networks and cloud services. Configuration & Management: Configure and manage virtual networks, subnets, VPNs, load balancers, and firewall s , routing, etc. within Azure. Implement network segmentation and security controls to protect data and applications. Performance Optimization: Monitor network performance and troubleshoot issues to maintain high availability and reliability. Optimize network configurations to enhance performance and reduce latency. Security & Compliance: Implement and manage security policies and practices to protect cloud-based network resources. Ensure compliance with industry standards and company policies. Automation & Scripting: Develop and maintain automation scripts using tools like Terraform, Azure Resource Manager or other tools to streamline network provisioning and management tasks. Collaboration: Work closely with operations teams, application developers, and system administrators to support and troubleshoot network-related issues. Provide guidance on best practices for cloud network architecture and operations. Documentation & Reporting: Create and maintain detailed documentation for network configurations, processes, and procedures. Generate reports on network performance, incidents, and resolutions. Qualifications: Education: Bachelor’s degree in Computer Science , Network Engineering, Information Technology, or a related field, or equivalent work experience. Experience: Minimum of 5-7 years of experience in network engineering with a focus on cloud environments (AWS and Azure). Certifications: Relevant certifications such as Microsoft Certified: Azure Network Engineer Associate, or similar are highly desirable. Skills: Strong understanding and hands on experience with public cloud networking concepts and services (multi-tier networks, VNet , VPC, VPN, Azure Virtual Network, ExpressRoute, transit gateways, VPC Peering, VPN Gateways, DNS/Route53, Load Balancing, NAT, etc ). Proficiency in network protocols and services (TCP/IP, BGP, DNS, DHCP, HTTP/HTTPS). Experience with NiST security framework and implementation of security policies and controls. Experience with network monitoring and diagnostic tools. Knowledge of network security practices and tools (firewalls, IDS/IPS, encryption). Deep experience with network design within a public cloud environment with a strong focus on perimeter security. Familiarity with automation tools and frameworks (Terraform, AWS CloudFormation, Azure Resource Manager). Excellent problem-solving skills and the ability to troubleshoot complex network issues. Strong communication skills with the ability to work collaboratively in a team environment. Preferred Qualifications: Hands-on experience with setting up DR environments in multi-region scenarios. At CDK, we believe inclusion and diversity are essential in inspiring meaningful connections to our people, customers and communities. We are open, curious and encourage different views, so that everyone can be their best selves and make an impact. CDK is an Equal Opportunity Employer committed to creating an inclusive workforce where everyone is valued. Qualified applicants will receive consideration for employment without regard to race, color, creed, ancestry, national origin, gender, sexual orientation, gender identity, gender expression, marital status, creed or religion, age, disability (including pregnancy), results of genetic testing, service in the military, veteran status or any other category protected by law. Applicants for employment in the US must be authorized to work in the US. CDK may offer employer visa sponsorship to applicants.

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0 years

4 - 7 Lacs

Hyderābād

Remote

Company Description ABOUT IQ-EQ We’re a leading Investor Services group offering end-to-end services in administration, accounting, reporting, regulatory and compliance needs of the investment sector worldwide. We employ a global workforce of 5,800+ people across 25 jurisdictions and have assets under administration (AUA) exceeding US$750 billion. We work with 13 of the world’s top 15 private equity firms. Our services are underpinned by a Group-wide commitment to ESG and best-in-class technology including a global data platform and innovative proprietary tools supported by in-house experts. Above all, what makes us different is our people. Operating as trusted partners to our clients, we deliver intelligent solutions through a combination of technical expertise and strong relationships based on deep client understanding. We’re driven by our Group purpose, to power people and possibilities. Job Description Job Summary: We are looking for a proactive and technically skilled Desktop Support Engineer to join our IT support team. This is an entry-level position ideal for freshers who are passionate about IT support and eager to grow in a dynamic, 24x5 working environment. You will be responsible for providing first-level support to end users, resolving hardware and software issues, and ensuring seamless IT operations. Key Responsibilities: Provide L1 support for desktops, laptops, mobile devices, printers, and other IT equipment. Install, configure, and troubleshoot Windows operating systems and standard applications. Handle basic network configurations including DHCP, DNS, and VPN. Support and troubleshoot issues related to Active Directory, File Servers, and RDP. Monitor and respond to support emails and service tickets daily. Manage and track IT support tickets using the ticketing system. Escalate unresolved issues to higher-level support teams as needed. Maintain accurate documentation of issues, solutions, and processes. Provide remote and on-site support to end users. Participate in shift rotations to support a 24x5 operational model. Qualifications Technical Skills Required: Basic knowledge of Windows OS installation and troubleshooting. Familiarity with DHCP, DNS, VPN, and RDP. Understanding of Active Directory and File Server access management. Basic knowledge of networking hardware such as switches, routers, and firewalls. Ability to troubleshoot hardware issues on desktops, laptops, printers, and mobile devices. Exposure to IT ticketing systems and remote support tools. Soft Skills and Attributes: Strong customer service orientation and commitment to high-quality support. Excellent communication and interpersonal skills. Ability to work independently with minimal supervision. Team player with a collaborative mindset. Willingness to work in rotational shifts, including nights, On call duty on weekends, and holidays based on requirements. Preferred Qualifications: Diploma or bachelor’s degree in computer science, IT, or a related field. Internship or academic project experience in IT support is desirable. Additional Information OUR COMMITMENT TO YOU AND THE ENVIRONMENT As a forward-looking business, sustainability is integral to our strategy and operations. Our sustainability depends on us building and maintaining meaningful, long-term relationships with all our stakeholders – including our employees, clients, and local communities – while also reducing our impact on our natural environment. There is always more we can, and should do, to improve – whether in relation to our people, our clients, our planet, or our governance. Our ongoing success as a business depends on our sustainability and agility in a changing and challenging global landscape. We’re committed to fostering an inclusive, equitable and diverse culture for our people, led by our Diversity, Equity, and Inclusion steering committee. Our learning and development programmes and systems (including PowerU and MyCampus) enable us to invest in growing our employees’ careers, while our hybrid working approach supports our employees in achieving balance and flexibility while remaining connected to their colleagues. We want to empower our 5,500+ employees - from 94 nationalities, speaking 41 languages across 25 countries - to each achieve their potential. Through IQ-EQ Launchpad we support female managers launching their first fund, in an environment where only 15% of all private equity and venture capital firms are gender balanced. We’re committed to growing long-term relationships with our clients and supporting them in achieving their objectives. We understand that our clients' sustainability and success leads to our sustainability and success. We’re emotionally invested in our clients right from the beginning.

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