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10.0 - 15.0 years
30 - 35 Lacs
Hyderabad
Work from Office
Minimum of 10 years administration experience on Microsoft Window, AD, Entra ID, VMware Good hands-on experience on Windows Platform with all operating systems. Experience in Mid-range/Enterprise Servers Hardware Experience in Production Server Environment with Wintel servers. Strong Knowledge about user administration and File system management activities. Experience in OS Hardening, performance and OS tuning. Knowledge on scripting Basic knowledge on Storage and SAN switches. Patch management, RCA analysis, Application installs and upgrades following procedures documented by application owners Meeting SLA in time to fix the errors and problems. Good Knowledge of Cluster Administration. Should be able to Perform Root Cause Analysis for the incidents Should be able to do Capacity Planning Advance Knowledge on Virtualization. Active Directory & Entra ID Administrator Minimum of 10 years administration experience on Microsoft Window, AD, Entra ID, VMware Good hands-on experience on Windows Platform with all operating systems. Experience in Mid-range/Enterprise Servers Hardware Experience in Production Server Environment with Wintel servers. Strong Knowledge about user administration and File system management activities. Experience in OS Hardening, performance and OS tuning. Knowledge on scripting Basic knowledge on Storage and SAN switches. Patch management, RCA analysis, Application installs and upgrades following procedures documented by application owners Meeting SLA in time to fix the errors and problems. Good Knowledge of Cluster Administration. Should be able to Perform Root Cause Analysis for the incidents Should be able to do Capacity Planning Advance Knowledge on Virtualization.
Posted 3 weeks ago
4.0 - 8.0 years
4 - 8 Lacs
Bengaluru
Work from Office
Do Excellent communication skills Ability to Empathize, pacify and handle Irate Customers with Exceptional communication skills. Technical Knowledge in Troubleshooting Base Operating system Issues and eager to learn New Technologies. Troubleshooting Windows, Outlook, Teams, Citrix. VDI, VPN, Security App etc. over Remote Support Answer incoming calls and respond to customers emails in timely manner. Manage and resolve customer complaints. Identify and escalate issues to supervisors as and when needed. Provide product and service information to customers. Research required information using available resources and Offer Solution to customers. Research, identify, and resolve customer complaints using applicable software. Route calls and tickets to appropriate resources and Domains who can best support he user, Document all call information according to standard operating procedures. Recognize, document, and alert the management team of trends in customer calls. Create SOPs for new Issues and resolution given. Complete call logs and reports.
Posted 3 weeks ago
3.0 - 5.0 years
3 - 6 Lacs
Mumbai
Work from Office
Overall, 5 to 7 years of experience in EUC domain and at least 1 year in Intune administration Good knowledge of windows 10 and windows 11. System Administrator or IT Administrator is responsible for managing and maintaining the Windows 11 operating system in an organization. Their main role is to ensure that the Windows 11 environment is properly configured, secured, and meets the needs of its users. assist users with technical issues related to Windows 11. This may involve troubleshooting hardware and software problems, answering user queries, and providing instructions for using Windows 11 features and applications. responsible for setting up new Windows 11 systems, ensuring that the appropriate hardware and software requirements are met, and configuring the operating system according to the organization's standards and policies. monitor system performance and troubleshoot any issues that may arise. ensure that the operating system and related applications are running smoothly, and take proactive measures to optimize system performance and resource utilization responsible for implementing and maintaining security measures to protect the Windows 11 environment from external threats, such as malware, viruses, and unauthorized access. This may involve installing security patches and updates, configuring firewalls, and monitoring network traffic. Windows 11 Admins maintain detailed documentation of the system configuration, procedures, and troubleshooting steps. This documentation helps in standardizing processes and providing reference material for future troubleshooting and system upgrades Should have experience in working with Desktop, Laptop, and software components. Handle all IT Hardware Related Issues. Windows update and staging. Require experience with Regular maintenance/update of drivers and troubleshooting of all hardware components and System performance monitoring and troubleshooting user related problems. Should have experience in Microsoft deployment tool kit and knowledge about Operating system deployment within Sccm. Windows autopilot implementation and Administration RBAC setup and scopes Conditional Access Policies Usage of Graph API Compliance policies Software Update Deployment Create, Maintain, Update, Deploy and Delete CA policies. CA for Windows device Configuration policies Device Restriction Wi-Fi Profile VPN/Per APP VPN Profile SCEP Profiles Custom Policy Enroll the mobile devices (iOS, WP, Windows 10, and Android) Retire and Wipe Devices Intune Mobile Application Management MAM Policy creation, edition, and deletion of Managed Applications Deployment/Assignment of managed application to AAD groups Intune Device/Profile Management Create, Maintain, Update, Deploy and Delete policies. PowerShell experience Bit locker administration Good Understanding of SCCM Mandatory Skills: Desktop Imaging. Experience: 3-5 Years.
Posted 3 weeks ago
3.0 - 6.0 years
8 - 12 Lacs
Ahmedabad
Work from Office
At Armanino, you determine your career path. This means it''s possible to pursue challenges you are passionate about, in industries you care about. Armanino (USA) is proud to beamong the top 20 Largest Firms in the United States of Americaand one of theBest Places to Work. Armanino (USA) has more than 2500 employees across the USA and more than 20 offices in different states of the USA. We have a community of resources that are ready and willing to support your ideas, build your skills and expand your professional network. We want you to integrate all aspects of your life with your career. At Armanino (USA), we know you dont check-out of life when you check-in at work. Thats why weve created a unique work environment where your passions, work, and family & friends can overlap. We want to help you achieve growth by giving you access to a network of smart and supportive people, willing to listen to your ideas. This open position is for Armanino India LLP. Armanino India LLP is a fully owned subsidiary of Armanino (USA). Responsibilities Responsible for the management of the companys Internet and information technologies (IT) assets , m aintenance of all information technology equipment Manage the companys system firewall protection applications or software Make mechanism for the protection of the companys system Hire, develop, mentor, and train the IT staff Account for backup of systems and all data Offer training to staff of the organization and its clients Responsible for the management of the organizations email accounts Make effort for effective safety protocols Make recommendations for the improvement of the companys IT department Maintain right working attitude with other IT staff Respond to clients questions on IT Handle the organizations hosting information Continuously seek improvement of the IT sections Stay informed of development in the IT world Network computers in various departments when needed Responsible for the installation and configuration of software on computer systems Handle diagnosis and troubleshooting of computers to discover and solve hardware and software faults, h andle logging of queries for both customers and employees Responsible for analyzing call log to discover trending matters and issues. Responsible for providing advanced technical support for Citrix environments, VPN configurations, VDI setups, and CaseWare applications. Responsible for troubleshooting and resolving complex technical issues escalated from junior support staff. Ensure timely resolution of support tickets in accordance with SLA guidelines Requirements Degree in IT and System Technology field or its equivalent Minimum 8-10 years e xperience in IT section of an organization Ability to attend to detail and respond swiftly to work demand. Ability to identify and resolve issues regarding IT in a manner that is timely . Proficiency in Internet Languages, i.e., PHP, Linux, Apache, MySQL, and others Proficiency in management of people and team development Ability to stay connected with the reality and updates on IT Proficiency in gathering and analyzing information. Passionate about technology . Excellent communication skills Great Decision-making skills Proficient in Microsoft Office Applications Adaptable to changing work expectations. Compensation and Benefits Compensation Commensurate with Industry standards Other Benefits Provident Fund, Gratuity, Medical Insurance, Group Personal Accident Insurance etc. employment benefits depending on the position. "A rmanino is the brand name under which Armanino LLP, Armanino CPA LLP, and Armanino Advisory LLC, independently owned entities, provide professional services in an alternative practice structure in accordance with law, regulations, and professional standards. Armanino LLP and Armanino CPA LLP are licensed independent CPA firms that provide attest services, and Armanino Advisory LLC and its subsidiary entities provide tax, advisory, and business consulting services. Armanino Advisory LLC and its subsidiary entities are not licensed CPA firms. Armanino provides equal employment opportunities (EEO) to all employees and applicants for employment without regard to race, color, religion, sex, national origin, age, disability or genetics. In addition to federal law requirements, Armanino complies with applicable state and local laws governing nondiscrimination in employment in every location in which the company has facilities. This policy applies to all terms and conditions of employment, including recruiting, hiring, placement, promotion, termination, layoff, recall,transfer, leaves of absence, compensation and training. Armanino expressly prohibits any form of workplace harassment based on race, color, religion, gender, sexual orientation, gender identity or expression, national origin, age, genetic information, disability, or veteran status. Improper interference with the ability of Armanino employees to perform their job duties may result in discipline up to and including discharge. We have a community of resources that are ready and willing to support your ideas, build your skills and expand your professional network.
Posted 3 weeks ago
3.0 - 8.0 years
3 - 7 Lacs
Chennai
Work from Office
We are looking for a System Administrator with a minimum of 3 years of hands-on experience in managing end-user systems, IT support operations, and basic networking infrastructure. The candidate should be well-versed in Windows environments and capable of providing day-to-day support for desktops, workstations, servers, and basic networking equipment. Key Responsibilities: Provide support for desktop/workstation issues across the organization. Manage and resolve tickets using the helpdesk/ticketing system within defined SLAs. Install, configure, and troubleshoot Windows OS, drivers, and standard applications. Perform routine file backups and ensure data recovery processes are in place. Handle basic network setup including switch installations and LAN cabling. Monitor hardware health and perform preventive maintenance. Assist in managing Windows Server environments (user accounts, shared folders, permissions). Ensure antivirus and Windows updates are regularly applied to all systems. Support onboarding/offboarding activities like system allocation and deprovisioning. Maintain proper documentation for IT assets and support activities. Technical Skills: Strong Knowledge on PC/Workstation Assembly & Troubleshooting Strong knowledge of Windows 10/11 administration, software installations. Basic understanding of Windows Server, Active Directory, DNS/DHCP. Familiarity with ticketing tools like Zoho Desk, Freshservice, etc. Exposure to switch installation, network cabling, and IP configuration. Experience in using backup tools and handling data recovery. Soft Skills: Strong troubleshooting and analytical skills. Good communication and coordination abilities. Ability to multitask and work independently. Preferred Certifications (not mandatory): MCSA, CompTIA A+, Network+ ABOUT CONSERVE: Group Established in 2016 in Qatar, to serve the Construction Sector with Engineering Design Support Services to companies in Asia, Middle East, Europe, Australia, Canada, US and other parts of the world, we are an exponentially growing engineering company with 600+ People across the globe. Conserve provides wide range of services for green building and MEP solutions. Engineering design and support such as Architectural drawings, Structural drawings, MEP, BIM modeling, CAD services and 3D scanning. Sustainability such as LEED services, GSAS services, Energy services, CXA commissioning, Environmental services, Acoustical services, CEEQUAL consultancy services and BREEAM. Simulation and analysis such as Simulation engineering, Structural analysis, Stress analysis, Surge analysis, Computational fluid dynamics, detailed engineering services and Building envelope design and simulation. Thermal Imaging Infrared Thermography.
Posted 3 weeks ago
6.0 - 11.0 years
11 - 15 Lacs
Bengaluru
Work from Office
Job Area: Engineering Group, Engineering Group > Software Engineering General Summary: As a leading technology innovator, Qualcomm pushes the boundaries of what's possible to enable next-generation experiences and drives digital transformation to help create a smarter, connected future for all. As a Qualcomm Software Engineer, you will design, develop, create, modify, and validate embedded and cloud edge software, applications, and/or specialized utility programs that launch cutting-edge, world class products that meet and exceed customer needs. Qualcomm Software Engineers collaborate with systems, hardware, architecture, test engineers, and other teams to design system-level software solutions and obtain information on performance requirements and interfaces. Job Overview Create software/firmware test plans, addressing requirements traceability matrix and test coverage, with respect to feature requirements Design, develop, execute and maintain automated software/firmware test suites for the purpose of verifying quality and compliance of Qualcomm products at functional, integration and system levels Manually test, where appropriate, the customer experience of installation and deployment of Qualcomm hardware and software in a mobile, compute and automotive environment. Assist in the creation of a Quality Engineering/Release engineering process with emphasis on continuous integration and continuous deployment Assist in achieving production-level software readiness, implement customer use-cases, workload analysis models, workload creation, and collaborating with other teams on bring-up/debug/diags Focus on ensuring that existing Operating Systems and customer usage environments run well, while identifying strong opportunity for enhancements, from a power and performance perspective. Minimum Qualifications: Bachelor's degree in Engineering, Information Systems, Computer Science, or related field and 6+ years of Software Engineering or related work experience. OR Master's degree in Engineering, Information Systems, Computer Science, or related field and 5+ years of Software Engineering or related work experience. OR PhD in Engineering, Information Systems, Computer Science, or related field and 4+ years of Software Engineering or related work experience. 3+ years of work experience with Programming Language such as C, C++, Java, Python, etc. Minimum Qualifications: Bachelor's degree in Engineering, Information Systems, Computer Science, or related field and 4+ years of Software Engineering or related work experience. OR Master's degree in Engineering, Information Systems, Computer Science, or related field and 3+ years of Software Engineering or related work experience. OR PhD in Engineering, Information Systems, Computer Science, or related field and 2+ years of Software Engineering or related work experience. 2+ years of work experience with Programming Language such as C, C++, Java, Python, etc. Preferred Qualifications: 8+ years of experience in Software/Firmware Validation Demonstrated software test engineering in SW/FW engineering with focus on Data Center Servers (minimum 5 years). Strong understanding and experience in software/firmware test automation techniques Extensive experience working with operating systems like Ubuntu Server, RHEL, SUSE, similar or Windows server Work with multiple SW/HW Engineering teams to ensure that all requirements and features of reference platform requirements have been validated at a component, integration, functional and system level Strong programming skills with experience in C and/or Python programming languages Experience developing automated software/firmware test cases for server platforms, supporting bring-up and production SW releases Nice to have: Prior Experience with SW/FW integration at BIOS/UEFI, BMC firmware, Operating System for x86/ARM64/RISC-V 64bit for server platforms. Strong understanding of Server firmware Standards, opensource Implementation and specifications for ARM64-based servers Principal Duties and Responsibilities: Leverages advanced Software knowledge and experience to design, develop, create, modify, and validate embedded and cloud edge software, applications, and/or specialized utility programs. Analyzes user needs, software requirements, and time and cost constraints to design and customize software for optimal operational efficiency. Designs and implements software modules for large-scale products and systems. Participates in and leads design, coding, unit testing, debugging, and integration efforts to ensure projects are completed to specifications and schedules. Performs complex code reviews and regression tests as well as triages and fixes issues to ensure the quality of code. Collaborates with individuals outside the software function (e.g., Hardware, Systems, and Test engineers) to ensure solutions work with other components of a specific project. Writes detailed technical documentation for complex Software projects. Level of Responsibility: Works independently with minimal supervision. Provides supervision/guidance to other team members. Decision-making is significant in nature and affects work beyond immediate work group. Requires verbal and written communication skills to convey information. May require basic negotiation, influence, tact, etc. Has a moderate amount of influence over key organizational decisions (e.g., is consulted by senior leadership to make key decisions). Tasks often require multiple steps which can be performed in various orders; extensive planning, problem-solving, and prioritization must occur to complete the tasks effectively. Applicants Qualcomm is an equal opportunity employer. If you are an individual with a disability and need an accommodation during the application/hiring process, rest assured that Qualcomm is committed to providing an accessible process. You may e-mail disability-accomodations@qualcomm.com or call Qualcomm's toll-free number found here. Upon request, Qualcomm will provide reasonable accommodations to support individuals with disabilities to be able participate in the hiring process. Qualcomm is also committed to making our workplace accessible for individuals with disabilities. (Keep in mind that this email address is used to provide reasonable accommodations for individuals with disabilities. We will not respond here to requests for updates on applications or resume inquiries). Qualcomm expects its employees to abide by all applicable policies and procedures, including but not limited to security and other requirements regarding protection of Company confidential information and other confidential and/or proprietary information, to the extent those requirements are permissible under applicable law. To all Staffing and Recruiting Agencies Please do not forward resumes to our jobs alias, Qualcomm employees or any other company location. Qualcomm is not responsible for any fees related to unsolicited resumes/applications. If you would like more information about this role, please contact Qualcomm Careers.
Posted 3 weeks ago
5.0 - 8.0 years
7 - 11 Lacs
Mumbai
Work from Office
Role Purpose The purpose of this role is to provide significant technical expertise in architecture planning and design of the concerned tower (platform, database, middleware, backup etc) as well as managing its day-to-day operations Do Provide adequate support in architecture planning, migration & installation for new projects in own tower (platform/dbase/ middleware/ backup) Lead the structural/ architectural design of a platform/ middleware/ database/ back up etc. according to various system requirements to ensure a highly scalable and extensible solution Conduct technology capacity planning by reviewing the current and future requirements Utilize and leverage the new features of all underlying technologies to ensure smooth functioning of the installed databases and applications/ platforms, as applicable Strategize & implement disaster recovery plans and create and implement backup and recovery plans Manage the day-to-day operations of the tower Manage day-to-day operations by troubleshooting any issues, conducting root cause analysis (RCA) and developing fixes to avoid similar issues. Plan for and manage upgradations, migration, maintenance, backup, installation and configuration functions for own tower Review the technical performance of own tower and deploy ways to improve efficiency, fine tune performance and reduce performance challenges Develop shift roster for the team to ensure no disruption in the tower Create and update SOPs, Data Responsibility Matrices, operations manuals, daily test plans, data architecture guidance etc. Provide weekly status reports to the client leadership team, internal stakeholders on database activities w.r.t. progress, updates, status, and next steps Leverage technology to develop Service Improvement Plan (SIP) through automation and other initiatives for higher efficiency and effectiveness Team Management Resourcing Forecast talent requirements as per the current and future business needs Hire adequate and right resources for the team Train direct reportees to make right recruitment and selection decisions Talent Management Ensure 100% compliance to Wipros standards of adequate onboarding and training for team members to enhance capability & effectiveness Build an internal talent pool of HiPos and ensure their career progression within the organization Promote diversity in leadership positions Performance Management Set goals for direct reportees, conduct timely performance reviews and appraisals, and give constructive feedback to direct reports. Ensure that organizational programs like Performance Nxt are well understood and that the team is taking the opportunities presented by such programs to their and their levels below Employee Satisfaction and Engagement Lead and drive engagement initiatives for the team Track team satisfaction scores and identify initiatives to build engagement within the team Proactively challenge the team with larger and enriching projects/ initiatives for the organization or team Exercise employee recognition and appreciation Mandatory Skills: Microsoft Active Directory Admin. Experience: 5-8 Years.
Posted 3 weeks ago
5.0 - 8.0 years
7 - 11 Lacs
Bengaluru
Work from Office
Role Purpose The purpose of this role is to provide significant technical expertise in architecture planning and design of the concerned tower (platform, database, middleware, backup etc) as well as managing its day-to-day operations End Point Security Engineer 5-8 years of experience in ensuring security policies are in place and enforced. They manage endpoint protection, encryption, and compliance policies to secure the devices through endpoint management solutions. Relevant Experience: Understanding Customer's security posture and requirements and replicating them in Intune. Setting up BitLocker encryption Configuring compliance policies, and managing security baselines Managing security settings such as firewall rules, Defender policies, and device compliance settings Collaborate with cross-functional teams to understand business requirements and translate them i Team Management Resourcing Forecast talent requirements as per the current and future business needs Hire adequate and right resources for the team Train direct reportees to make right recruitment and selection decisions Talent Management Ensure 100% compliance to Wipros standards of adequate onboarding and training for team members to enhance capability & effectiveness Build an internal talent pool of HiPos and ensure their career progression within the organization Promote diversity in leadership positions Performance Management Set goals for direct reportees, conduct timely performance reviews and appraisals, and give constructive feedback to direct reports. Ensure that organizational programs like Performance Nxt are well understood and that the team is taking the opportunities presented by such programs to their and their levels below Employee Satisfaction and Engagement Lead and drive engagement initiatives for the team Track team satisfaction scores and identify initiatives to build engagement within the team Proactively challenge the team with larger and enriching projects/ initiatives for the organization or team Exercise employee recognition and appreciation Mandatory Skills: Microsoft Active Directory Admin. Experience: 5-8 Years.
Posted 3 weeks ago
5.0 - 8.0 years
7 - 11 Lacs
Bengaluru
Work from Office
Role Purpose The purpose of this role is to provide significant technical expertise in architecture planning and design of the concerned tower (platform, database, middleware, backup etc) as well as managing its day-to-day operations Do Provide adequate support in architecture planning, migration & installation for new projects in own tower (platform/dbase/ middleware/ backup) Lead the structural/ architectural design of a platform/ middleware/ database/ back up etc. according to various system requirements to ensure a highly scalable and extensible solution Conduct technology capacity planning by reviewing the current and future requirements Utilize and leverage the new features of all underlying technologies to ensure smooth functioning of the installed databases and applications/ platforms, as applicable Strategize & implement disaster recovery plans and create and implement backup and recovery plans Manage the day-to-day operations of the tower Manage day-to-day operations by troubleshooting any issues, conducting root cause analysis (RCA) and developing fixes to avoid similar issues. Plan for and manage upgradations, migration, maintenance, backup, installation and configuration functions for own tower Review the technical performance of own tower and deploy ways to improve efficiency, fine tune performance and reduce performance challenges Develop shift roster for the team to ensure no disruption in the tower Create and update SOPs, Data Responsibility Matrices, operations manuals, daily test plans, data architecture guidance etc. Provide weekly status reports to the client leadership team, internal stakeholders on database activities w.r.t. progress, updates, status, and next steps Leverage technology to develop Service Improvement Plan (SIP) through automation and other initiatives for higher efficiency and effectiveness Team Management Resourcing Forecast talent requirements as per the current and future business needs Hire adequate and right resources for the team Train direct reportees to make right recruitment and selection decisions Talent Management Ensure 100% compliance to Wipros standards of adequate onboarding and training for team members to enhance capability & effectiveness Build an internal talent pool of HiPos and ensure their career progression within the organization Promote diversity in leadership positions Performance Management Set goals for direct reportees, conduct timely performance reviews and appraisals, and give constructive feedback to direct reports. Ensure that organizational programs like Performance Nxt are well understood and that the team is taking the opportunities presented by such programs to their and their levels below Employee Satisfaction and Engagement Lead and drive engagement initiatives for the team Track team satisfaction scores and identify initiatives to build engagement within the team Proactively challenge the team with larger and enriching projects/ initiatives for the organization or team Exercise employee recognition and appreciation Mandatory Skills: Microsoft Active Directory Admin. Experience: 5-8 Years.
Posted 3 weeks ago
2.0 - 6.0 years
5 - 9 Lacs
Bengaluru
Work from Office
Knowledge of Oracle SBC,ECB & administration exp. on Voice protocols. knowledge of Network & Security platform. Work exp. on - Configuration of Oracle SBC / ECB Knowledge on SIP RFC 3261 DHCP, DNS, Wins, Active Directory knowledge is a must. Required Candidate profile Able to maintain appropriate level of communication on projects/tasks Self-management skills & initiative and a proactive way of work Ability to recognition of contributions to collective efforts.
Posted 3 weeks ago
2.0 - 5.0 years
2 - 4 Lacs
Coimbatore
Work from Office
Job Title System Administrator Department Information Technology Reporting to Process Manager - IT RESPONSIBILITIES: Install and support LANs, WANs, network segments, Internet, and intranet systems. Install and maintain network hardware and software. Analyze and isolate issues. Monitor networks to ensure security and availability to specific users. Evaluate and modify system's performance. Identify user needs. Determine network and system requirements. Maintain integrity of the network, server deployment, and security. Ensure network connectivity throughout a company's LAN/WAN infrastructure is on par with technical considerations. Design and deploy networks. Perform network address assignment. Assign routing protocols and routing table configuration. Assign configuration of authentication and authorization of directory services. Maintain network facilities in individual machines, such as drivers and settings of personal computers as well as printers. Maintain network servers such as file servers, VPN gateways, and intrusion detection systems. Administer servers, desktop computers, printers, routers, switches, firewalls, Vonage, phones, personal digital assistants, smart phones, software deployment, security updates and patches. QUALIFICATIONS: Any Graduation 2-5 Years of Experience OTHER REQUIRED S: Windows Servers , Active Directory, DHCP, DNS Linux and Unix operating system general administration XenCenter , VMware etc., Hardware installation, troubleshooting Use of general diagnostic, maintenance, monitoring and related tools to support the above Problem solving skills Customer service skills Ability to work under pressure Writing skills Disaster planning Learning skills
Posted 3 weeks ago
1.0 - 5.0 years
4 - 6 Lacs
Bengaluru
Work from Office
Job Description of Service Desk Analyst Role: TECHNICAL SUPPORT ASSOCIATE Accountability Ability to work in 24*7 environment, this is a must First Point of Contact for users to report Technical issues Record all interactions through call, email or chat in the Ticketing System. Resolve issues under support boundaries and route issues beyond scope to the respective Support Groups. First Line Troubleshooting to be done completely using the available resources and documented before assigning/routing the tickets to the L2 Groups. Ensure reported issues are responded and addressed as per the defined SLA timelines To work towards effective and timely resolution of issues. Document the Learnings and contribute Knowledge Articles Timely Communication of Priority Issues to the respective stakeholders and coordinate until resolution. Document detailed and accurate notes, record them on ITSM tool Technical Skill set Voice Call Handling: excellent knowledge of handing voice calls and multitasking. Email Communication: professional email writing skills. Chat Communication: professional chat writing skills and multitasking. Infrastructure Monitoring: Good understanding of Infrastructure components and respective alerts. Exchange: Knowledge on functioning and configuration of Microsoft Exchange client. AD: Knowledge on - Active directory, Proxy, DNS, Group Policy. Network: Knowledge on LAN setup, basic routing and switching, passive networking. Desktop Security: Knowledge on Antivirus deployment and update, patch management, monitoring and reporting. Desktop, Laptop, Handheld devices: Knowledge on build management, OS deployment, common application installation and troubleshooting, Hardware knowledge. Troubleshooting: Remote troubleshooting experience : Desktop, Laptops, Notebook, iPhone, Network printers, etc Printers: Hands on experience on managing printers (Local & Network printers) - Lex Tools: Hand on experience on ITSM tools like HPSM, BMC Remedy, Service Now, CA Service Desk, Monitoring Tools. ITIL: Knowledge of ITIL processes and procedures. A+: knowledge of A+ processes and procedures. KM: Knowledge management understanding, review & create new knowledge articles. MS Office: Good / excellent knowledge for support of MS Office and standard software Job Description of Service Desk Analyst Windows & Smartphones: Windows operating system knowledge (e.g. Windows 7, 8.1, 10), Windows smartphone and telecommunication knowledge. COTS (standard SW, standard HW) O365: Understanding of Microsoft Office (e.g. Office 365) Key Performance Indicators (KPIs): Ensure all the User contacts are responded within the defined Turn Around Time All the L1 Incidents are resolved as per the defined Resolutions Timelines Follow-up on individual ticket stacks to ensure that tickets are addressed on a timely basis and ageing is kept at minimum. Ensure Quality Ticket Coding and Classification for all tickets being logged and processed. Taking ownership of calls/emails logged by his/her colleagues in his/her absence. Mentoring and providing floor support to the newly joined associates. Should be proactive in assisting the colleagues, during High Volume Time. Competencies: High Level of Communication Skills and ability to comfortably handle International Customers. Experience in Service Desk/Technical Support and in a Call Taking Role and competent to engage in first line interactions with end users. Flexibility to work in a 24*7 environment is mandatory Knowledge about Incident and Service desk management. Understanding of ITIL concepts Documentation Skills to contribute for Knowledge Articles and Knowledge Sharing Ability to initiate and manage Bridge Calls and coordinate in resolving P1/P2 issues. Qualification: High school, Graduate, Diploma, IT education or comparable IT professional experience Fresher (U1) Experience in years (U1) 1 to 2 years Relevant Experience (U2) 2+years Interested candidates please share your Resumes to careers@glympsehr.com Contact Manya @6364808230 / 9606523804 / 9901777673 / 6364803282
Posted 3 weeks ago
12.0 - 14.0 years
9 - 13 Lacs
Kolkata
Work from Office
Job Title - GN - Industry Utility Solution Architect Management Level: 7-Manager Location: Bengaluru, BDC7A Must-have skills: Ami Pro Good to have skills: Ability to leverage design thinking, business process optimization, and stakeholder management skills. Job Summary : This role involves driving strategic initiatives, managing business transformations, and leveraging industry expertise to create value-driven solutions. Roles & Responsibilities: Provide strategic advisory services, conduct market research, and develop data-driven recommendations to enhance business performance. Principal Duties And Responsibilities: Working closely with our clients in Utilities, Consulting professionals design, build and implement strategies that can help enhance business performance. They develop specialized expertisestrategic, industry, functional, technicalin a diverse project environment that offers multiple opportunities for career growth. The opportunities to make a difference within exciting client initiatives are limitless in this ever-changing business landscape. Here are just a few of your day-to-day responsibilities. Identifying, assessing and solvingcomplex business problemsfor area of responsibility, where analysis of situations or data requires an in-depth evaluation of variable factors Overseeing the production and implementation of solutions covering multiple cloud technologies, associated Infrastructure / application architecture, development and operating models Helping to integrate large-scale systems involving on-premises technology and public cloud platforms business problems and challenges by enabling an architecture transformation, painting a picture of, and charting a journey from the current state to a to-be enterprise environment Implementing programs/interventions that prepare the organization for implementation of new business processes Managing multi-disciplinary teams to shape, sell, communicate and implement programs Developing our offerings and assets Mentoring and developing our people Experience: Business case : Experience in articulating business value and developing the business case for migrating to cloud. SAP HANA S/4 Solution Design :Able to drive the business need discussions and able to map the requirements to SAP S/4 HANA system and design the process. Good knowledge and understanding of SAP Technical architecture. Good knowledge and understanding on SAP to Cloud Migration Cloud Assessment: Cloud readiness maturity assessment, Planning and assessment of cloud solutions/platforms, Application assessment and migration planning, Cloud operating model design, Business case development, TCO and vendor evaluation Cloud Architecture: Develop hybrid cloud reference architecture, Define target state cloud architecture, Experience with private and public cloud architectures, pros/cons, and migration considerations, Microservices architecture and Hybrid cloud integration architecture Cloud Migration - Plan and manage cloud migrations, including validating application dependencies, ability to coordinate across different stakeholders, deliver cloud migration roadmaps and manage execution from a cloud project management perspective. Cloud Deployment Hybrid Cloud architecture design, integration and security, Experience in - Cloud platforms - AWS, Azure, Google Cloud Platform, , experience in Virtualization Platforms (e.g. VMWare, Hyper-V, etc.). Deployment architecture of SaaS / PaaS (Salesforce, SAP, MS, Oracle) Devops and Agile methodologies, processes and tools Experience in working with large US and UK&I clients (Preferred) Cloud architect certified (Azure, AWS etc.) Key Competencies and Skills: Strong desire to work in technology-driven business transformation The ability to develop technology solutions and value adding propositions and take these to market. Strong knowledge of technology trends across Utilities and digital and how the SAP S/4 HANA solution can be applied to address problems and opportunities. Comfort conveying both high-level and detailed information, adjusting the way ideas are presented to better address varying social styles and audiences. Leading proof of concept and/or pilot implementations and defining the plan to scale implementations across multiple technology domains Exceptional interpersonal and presentation skills - ability to convey technology and business value propositions to senior stakeholders Team oriented and collaborative working style, both with clients and those within the organization. Capacity to develop high impact thought leadership that articulates a forward thinking view of the market. Ability to develop and maintain strong internal and client relationships Demonstrated ability to develop younger talent and build a high performing team. Flexibility to accommodate client travel requirements Professional & Technical Skills: - Relevant experience in the required domain. - Strong analytical, problem-solving, and communication skills. - Ability to work in a fast-paced, dynamic environment. Additional Information: - Opportunity to work on innovative projects. - Career growth and leadership exposure. About Our Company | Accenture Qualification Experience: 12-14Years Educational Qualification: Any Degree
Posted 3 weeks ago
1.0 - 3.0 years
3 - 5 Lacs
Bengaluru
Work from Office
Do Excellent communication skills Ability to Empathize, pacify and handle Irate Customers with Exceptional communication skills. Technical Knowledge in Troubleshooting Base Operating system Issues and eager to learn New Technologies. Troubleshooting Windows, Outlook, Teams, Citrix. VDI, VPN, Security App etc. over Remote Support Answer incoming calls and respond to customers emails in timely manner. Manage and resolve customer complaints. Identify and escalate issues to supervisors as and when needed. Provide product and service information to customers. Research required information using available resources and Offer Solution to customers. Research, identify, and resolve customer complaints using applicable software. Route calls and tickets to appropriate resources and Domains who can best support he user, Document all call information according to standard operating procedures. Recognize, document, and alert the management team of trends in customer calls. Create SOPs for new Issues and resolution given. Complete call logs and reports. Mandatory Skills: Desktop Support. Experience: 1-3 Years. >
Posted 3 weeks ago
5.0 - 7.0 years
16 - 20 Lacs
Bengaluru
Work from Office
About Eurofins The primary focus at EITSI is to develop the next generation LIMS (Lab Information Management system), Customer portals, e-commerce solutions, ERP/CRM system, Mobile Apps & other B2B platforms for various Eurofins Laboratories and businesses. Position Title: Service desk Engineer REPORTING TO Service Desk Manager Environment Testing Europe WORKING LOCATION: Bangalore - India OVERALL OBJECTIVES: As part of the IT Infrastructure Support Team for Environment Testing Europe. You will join a growing international team to work on maintenance of newly deployed segregated IT User Zones and Application Availability Groups servers, end user device management and Cloud infrastructures. Your role will be to support daily operations tasks and to support project workload including design & implementation of new infrastructure. You will collaborate with number of different IT Support and Delivery Teams on daily basis. It will require Microsoft Server & Client OS, Azure, SCCM and Intune engineering skills. Open mind and ability to cooperate with multiple individuals in a multicultural environment is essential. SPECIFIC ASSIGNMENTS : As part of the Environment Testing Europe Team, you will act as primary contact to support infrastructure regarding: Workplace related queries and issues. M365 problems (Outlook, Office, Teams, OneDrive, SharePoint, Windows). Identity and Access Management queries. Infrastructure related problems for service provided to Environment Testing Europe. Applications related problems requiring triage to respective application support group. Main activities, but not limited to, are: Register, classify, route, follow-up and resolve request according to internal processes. As 1st Level Support Provides technical support to end-users by identifying problems, researching and answering questions, troubleshooting problems or forward them to the 2nd level support Own the incoming requests and manages escalations. Support in creation operational documents/instructions for Service Desk team. Identify and document Workarounds. Support maintenance and accuracy of Knowledge articles available for end-users via service portal. Identify candidates for Service Catalogue items based on commonly requested items by end users. Qualifications REQUIRED S : An ideal candidate should have: 2+ years of experience in Service Desk agent function. Basic understanding of Azure Cloud and M365. Excellent communication and interpersonal skills. Very good command of English written and spoken. Can do approach and capability to work in dynamically changing environment. Below skills will be an advantage: Service Now, BMC Helix knowledge. ITIL Foundation certificate. Azure Cloud knowledge.
Posted 3 weeks ago
5.0 - 10.0 years
16 - 20 Lacs
Bengaluru
Work from Office
Position Title: L2 Ops Engineer REPORTING TO Infrastructure Service Operations, Food, Feed and Environment Testing Europe GEOGRAPHICAL REPORTING LOCATION: India WORKING LOCATION: India NUMBER OF EMPLOYEES UNDER RESPONSIBILITY : 0 OVERALL OBJECTIVES: As part of the IT Infrastructure Support Team for Eurofins Food, Feed & Environment Testing Europe, you will join a growing international team to work on maintenance of newly deployed segregated IT User Zones and Application Availability Groups servers, end user device management and Cloud infrastructures. Your role will be to support daily operations tasks and to support project workload including design & implementation of new internal and external applications. You will collaborate with number of different IT Support and Delivery Teams on daily basis. It will require Microsoft Server & Client OS, SCCM and Intune engineering skills. Open mind and ability to cooperate with multiple individuals in a multicultural environment is essential. You will get an opportunity to drive Eurofins major IT Infrastructure transition and transformation across Food, Feed & Environment Testing Europe businesses SPECIFIC ASSIGNMENTS : As part of the Food, Feed & Environment Testing Europe Workspace Team you will act as primary contact to support infrastructure regarding: Create application packages using PSADT (MSI, MST, EXE, PowerShell) Address all the application deployment related issues in Intune and SCCM. Troubleshoot application related queriers escalated by SD and Field IT Team. Create packages for drivers and deploy using SCCM. Deep understanding of MSI and EXE packaging standards & best practices. Knowledge & hands on experience required on System Center Configuration Manager latest version and MS Intune. Main activities, but not limited to, are: Maintain accurate documentation of packaging standards, deployment processes & troubleshooting guides. Prepare relevant documentation such as known errors, solutions, major incidents report that will help in continuous improvement. Create & maintain knowledge base articles & Technical documentation for internal use. Continuously identify opportunities for process improvement using industry standards & automation tool Interested to work on Intune and SCCM/MECM related configuration issues. Good to have knowledge and troubleshooting in OS deployment using SCCM. Good to have Knowledge in MS Intune Administration. Good to have knowledge in Azure Update Manager. REQUIRED S : An ideal candidate should have strong 5+ years' experience in all of the below: Application packaging using PSADT (MSI, MST, EXE, PowerShell). Building MSIs & MSTs using ORCA, install shield. Knowledge of windows registry, processes, File System, Add-ins, Plug-ins & environmental Variable. Interaction of drivers within OS & unattended/Silent installs of windows installs. Driver package creation and deploy using SCCM/MECM. Application deployment (SCCM/MECM, Intune) Troubleshooting of application deployment and installation. Monitoring tools Very good command of English written and spoken Below skills will be an advantage: Azure update Manager. MS Intune Administration Co-Management. SCCM/ MECM Administration. Troubleshooting OS Deployment. Automation with PowerShell, etc. BMC Helix Ticketing usage ITIL Foundation certificate Site 24x7 Monitoring tool
Posted 3 weeks ago
8.0 - 13.0 years
16 - 20 Lacs
Bengaluru
Work from Office
Position Title: Network Engineer REPORTING TO Network Team Lead, Food, Feed & Agro Testing Europe GEOGRAPHICAL REPORTING LOCATION: India WORKING LOCATION: Bangalore, India NUMBER OF EMPLOYEES UNDER RESPONSIBILITY : 0 OVERALL OBJECTIVES: As a member of the IT Infrastructure Support Team at Eurofins Food, Feed & Agro Testing Europe, you will join a growing international crew to work on the maintenance of recently deployed segregated IT User Zones and Application Availability Groups. Your role will involve supporting daily operational tasks, including designing and implementing new infrastructure or migrating existing network components in line with current standards. You will collaborate with various IT Support and Delivery Teams daily, which will require networking and network security skills. An open mind and the ability to cooperate with individuals from diverse cultural backgrounds are essential. SPECIFIC ASSIGNMENTS : Support and maintain current IT User Zones and IT Application Availability Groups network infrastructure. Design, plan and implement network IT Infrastructure for transformation / integration / segregation throughout Food, Feed & Agro testing businesses across Europe. These projects will be aimed to perform installations, configuration, and migrations of enterprise-level network IT infrastructure systems from legacy to the new solutions. Propose and deliver solutions that best meet the business needs in terms of security, cost, and bandwidth. Work close with Server, Cloud, Application team members do deliver the IT Infrastructure as wider project. Act based on the end-to-end view of the infrastructure. Document the solutions delivered. REQUIRED S : An ideal candidate should possess a minimum of 8+ years of experience in most of the following areas: Next Generation Firewalls (FortiGate), NSE4 level. Hands-on experience in maintaining network components (Firewalls, Switches, Wifi AP, VPN, SD-WAN) including firmware upgrades and downgrades. Proficiency in various protocolsTCP/IP, SNMP, 802.1Q, STP, SSLVPN. Familiarity with FortiManager, FortiAnalyzer, FortiSwitch, and FortiAP. Ability to read, comprehend, and create technical documentation for delivered solutions. A collaborative team player who can effectively work with cross-functional teams. Excellent command of written and spoken English. Strong presentation skills to communicate technical projects effectively in meetings. Cisco switches administration Experience with protocols such as DNS, DHCP, NTP, and HTTP. Hands on experience in automation related to network tasks. (Any language) Any of below skills would provide a significant advantage: Familiarity with Next Generation Firewalls (Checkpoint). Knowledge of dynamic routing such as BGP, OSPF, etc. Fortinet certifications / training (NSE4, NSE5, NSE7). Quality of Service (QoS) implementation. Experience in C# or phyton. Cisco Certification (CCNA, CCNP) Experience in network monitoring site24x7. Experience in Azure Networking. Experience in ticketing tool "“ ServiceNow, BMC Helix.
Posted 3 weeks ago
2.0 - 5.0 years
9 - 13 Lacs
Bengaluru
Work from Office
About Eurofins The primary focus at EITSI is to develop the next generation LIMS (Lab Information Management system), Customer portals, e-commerce solutions, ERP/CRM system, Mobile Apps & other B2B platforms for various Eurofins Laboratories and businesses. POSITION TITLEITISC FET Europe IT Monitoring / L1 Ops Engineer REPORTING TO ITISC FET Europe IT Monitoring Manager WORKING LOCATION B5, India OBJECTIVE The main objective of this position is to deliver high quality infrastructure support under 24X7 monitoring of all the infrastructure components. Also, act L1 Ops engineer to solve the basic infrastructure issues. Moreover, will act as back up Major incident engineer. REQUIRED EXPERIENCE AND S Experience Basic experience required as Windows administrator monitoring, Azure monitoring, FortiGate devices and managing business critical applications. Background as IT System administrator (Windows operating systems, Linux, VMware, FortiGate devices, firewalls, switches, routers) beneficial. Basic understanding and experience in IIS, ASP.NET, along with any other type of application monitoring and troubleshooting knowledge. Effectively collaborate with Server, Network, Database, Application support teams during Incident troubleshooting and Incident bridges. Basic understanding of Cloud Infrastructure services & its concepts Must have the technical aptitude to learn, apply and solve technological solutions and/or challenges; Prior experience in monitoring and managing events coming from the SQL and other Database servers. Strong organizational skills; Ability to listen, gather and understand information about people and situations, quickly; Ability to handle and resolve basic server related issues Excellent attention to detail and quality; At ease with distant & international communications through a wide array of technologies (ticketing tool, documents and forums, phone, chat, e-mail). Certification ITIL Foundation V4 highly appreciated, but not mandatory. English (fluent) required; Expertise in Microsoft OfficeOutlook, Word, Excel, PowerPoint. Technology skills Mandatory Basic Networking skills "“ routers, firewalls, switches, LAN, WAN monitoring. Intermediate Server monitoring and troubleshooting. Windows, Linux platforms. Intermediate understanding on Application monitoring and troubleshooting. Optional Certifications or trainings in Windows Server platform (MCP), Azure Cloud Administration Experience using monitoring tools like Site24x7, HP OpenView, Business availability center, FortiManager, FortiAnalyzer or similar. Basic knowledge of Windows server 2012/2016/2019 administration, Azure Infrastructure and troubleshooting. Optional Basic understanding in Data Base monitoring and administration. MS SQL Server up to 2019. Basic understanding on Virtualization technologies. Knowledge on Scripting & Automation Knowledge on Cloud Technologies Personal Skills: Team Player Smart worker Quick learner Willingness to work in 24x7 shifts. PREFERED CANDIDATES The successful candidate will have a self-motivated, get-it-done attitude; the ability to think critically; enjoy working with teams spread globally and across cultures; a desire to learn in new areas; and the discipline to pay attention to deadlines, details and quality. Good communication and interpersonal skills to interact with team in Europe BE Computer Science/MCA or any other Bachelor"™s degree with the right experience Will be an added advantage if worked on Laboratory related applications Qualifications Qualification Bachelor's degree or comparable education Experience "“ 1 to 3 years into IT infra support
Posted 3 weeks ago
0.0 - 3.0 years
4 - 6 Lacs
Bengaluru
Work from Office
Technical Support Engineer, Bengaluru (0-3 years experience can apply) LOOKING ONLY FOR IMMEDIATE JOINERS - CTC: 4.6 - 5.8 LPA ( Depending Upon Last 30% Hike ) - B.Tech/BCA/B.E/ B.Sc Comp Sc. Freshers can also apply - Excellent English communication skills mandate (both verbal and written) - 24*7 shift Interested: Call: Rose (9873538143 / WA : 8595800635) rose2hiresquad@gmail.com
Posted 3 weeks ago
2.0 - 5.0 years
3 - 4 Lacs
Ballabhgarh, Faridabad
Work from Office
Excellent communication. Strong written and verbal and troubleshooting skills. Diagnosing and resolving problems related to operating systems, applications, network connectivity, hardware malfunctions, and software installations on users' desktops.
Posted 3 weeks ago
4.0 - 9.0 years
3 - 7 Lacs
Mumbai, Pune, Bengaluru
Work from Office
Your Role Strong background in Linux systems, automation, and cloud infrastructure, with a passion for optimizing performance and ensuring system reliability. Install, configure, and maintainLinux servers (RHEL, CentOS, Ubuntu, SUSE) in physical, virtual, and cloud environments. Configure and manage logical volume management (LVM), RAID, and file systems. Implement and enforce security policies for user access and authentication. Manage Linux systems in cloud environments (AWS, Azure, GCP). Support / Perform OS Build & upgrade initiatives to address obsolescence remediation. Your Profile Expertise inLinux administration, shell scripting, performance tuning, system security monitoring, troubleshooting, implementation, deployment and automation to ensure high availability and performance of critical systems. 4 to 12 years of hands-on experience in installation, configuration, and maintaining Linux servers (RHEL, CentOS, Ubuntu, SUSE) in physical, virtual, and cloud environments. Manage core services such as DNS, DHCP, NTP, NFS, Samba, Apache/Nginx, SSH, and FTP. A proactive mindset with a passion for automation and continuous improvement What will you love working at Capgemini Would be working in cutting-edge cloud IT infra technology with high performance capability team Career Growth & Global Exposure Focus on Innovation, Cloud, Security & Automation Inclusive Culture & Strong Support System
Posted 3 weeks ago
5.0 - 8.0 years
7 - 11 Lacs
Bengaluru
Work from Office
Key Responsibilities: Business Requirement Analysis : Collaborate with clients to gather and analyze business requirements, translating them into functional specifications. Solution Design & Configuration : Design and configure ERP solutions to meet client needs, ensuring alignment with industry best practices. Implementation Support : Assist in the deployment of ERP solutions, including data migration, testing, and user training. Post-Implementation Support : Provide ongoing support to clients, addressing issues and optimizing system performance. Documentation & Reporting : Maintain comprehensive documentation of configurations, processes, and issues. Continuous Improvement : Stay updated with the latest ERP trends and technologies, recommending improvements to clients. Mandatory Skills: Oracle Apps OTM Functional. Experience: 5-8 Years.
Posted 3 weeks ago
8.0 years
0 Lacs
Pune, Maharashtra, India
On-site
Come work at a place where innovation and teamwork come together to support the most exciting missions in the world! Brief Description: Lead Software development engineer for Cloud Appliance/Cyber security product Full Job Description: We invite you to be part of motivated and agile Qualys engineering team responsible for developing high-end Cloud based Security Solutions. This opening is your chance to work in the rapidly expanding field of computer security, in a company with excellent customer ratings and outstanding growth rates. In this position you will be working on network security solutions to deliver cutting-edge products. This position is for our fastest growing R&D center in Pune, India, which is part of multi-continent engineering team. Responsibilities: Develop understanding of the product functionality spanning in-field appliance to cloud services i.e. the end-to-end architecture, how customers use the product, how the product fits in the overall Qualys security platform and its value-add, various customer use case scenarios etc. This perspective is required for in-depth understanding and handling customer queries. Ability to read and comprehend written code and participate in reviews. Develop in-depth knowledge in security and networking domains. Contribute to the appliance stack development. Understand the existing appliance architecture well to be able to own new feature development - design, develop, deliver. Study and decipher documentation needed to accomplish tasks at hand viz standards, RFCs and protocol specifications, network topologies, networking fundamentals ( Tcp/Ip stack, switches, routers, networking protocols, firewalls), Linux platform fundamentals, virtualization, deep packet inspection etc. Debug issues in the product reported by internal QA teams or in production by customers and suggest solutions. Interact with QA teams to describe product feature and methods to test it – functionality, performance, negative scenarios. Document the design and test plans as part of development activities. Communicate with other team members, including with the QA team and collaborate as required. Qualifications: Must Have: Degree in Computer Science/Electronics/Instrumentation. 8 to 15 years software development or testing experience in Cyber Security / Networking Systems. Professional experience developing products in kernel/networking domains is an added advantage for example experience in areas such as deep packet inspection, packet parsing, kernel programming, control and data paths, kernel bypass and fast packet processing techniques, firewalls, networking protocols socket programming, virtualization and hypervisors etc. Ability to write as well as comprehend written code in C/C++ and/or Python programs. Passion to build a career in embedded systems, networking as applicable to Network Security Systems. Good academic record. Good reading and comprehension skills to be able to read technical literature of Network Security products and make inferences. Ability to operate Linux and Windows Operating System commands and related applications. Good written and verbal communication skills. Additional skills that are good to have: Good debugging skills, ability to inspects packet captures Understanding of Linux boot loaders, grub, kernel compilation and networking stack internals, TCP/IP knowledge. Knowledge of one or more protocols used in Network Security systems - eg. LDAP, DHCP, ARP, DNS etc. Knowledge of Layer 2 and 3 switching, High availability, VPN, VLAN technologies etc. Working knowledge of deployment of Virtual Machines such as Vmware. Good understanding of Database concepts and good working knowledge with Oracle/PLSQL/Postgres. Excellent analytical and program solving skills, excellent written and oral communication, self-starter and highly motivated. Work in a dynamic environment and ability to adapt quickly to changes.
Posted 3 weeks ago
1.0 - 5.0 years
3 - 6 Lacs
Rajkot
Work from Office
Do Excellent communication skills Ability to Empathize, pacify and handle Irate Customers with Exceptional communication skills. Technical Knowledge in Troubleshooting Base Operating system Issues and eager to learn New Technologies. Troubleshooting Windows, Outlook, Teams, Citrix. VDI, VPN, Security App etc. over Remote Support Answer incoming calls and respond to customers emails in timely manner. Manage and resolve customer complaints. Identify and escalate issues to supervisors as and when needed. Provide product and service information to customers. Research required information using available resources and Offer Solution to customers. Research, identify, and resolve customer complaints using applicable software. Route calls and tickets to appropriate resources and Domains who can best support he user, Document all call information according to standard operating procedures. Recognize, document, and alert the management team of trends in customer calls. Create SOPs for new Issues and resolution given. Complete call logs and reports.
Posted 3 weeks ago
2.0 - 6.0 years
4 - 8 Lacs
Hyderabad
Work from Office
Do Excellent communication skills Ability to Empathize, pacify and handle Irate Customers with Exceptional communication skills. Technical Knowledge in Troubleshooting Base Operating system Issues and eager to learn New Technologies. Troubleshooting Windows, Outlook, Teams, Citrix. VDI, VPN, Security App etc. over Remote Support Answer incoming calls and respond to customers emails in timely manner. Manage and resolve customer complaints. Identify and escalate issues to supervisors as and when needed. Provide product and service information to customers. Research required information using available resources and Offer Solution to customers. Research, identify, and resolve customer complaints using applicable software. Route calls and tickets to appropriate resources and Domains who can best support he user, Document all call information according to standard operating procedures. Recognize, document, and alert the management team of trends in customer calls. Create SOPs for new Issues and resolution given. Complete call logs and reports.
Posted 3 weeks ago
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