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10.0 years
0 Lacs
Noida, Uttar Pradesh, India
On-site
About Client: Our Client is a global IT services company headquartered in Southborough, Massachusetts, USA. Founded in 1996, with a revenue of $1.8B, with 35,000+ associates worldwide, specializes in digital engineering, and IT services company helping clients modernize their technology infrastructure, adopt cloud and AI solutions, and accelerate innovation. It partners with major firms in banking, healthcare, telecom, and media. Our Client is known for combining deep industry expertise with agile development practices, enabling scalable and cost-effective digital transformation. The company operates in over 50 locations across more than 25 countries, has delivery centers in Asia, Europe, and North America and is backed by Baring Private Equity Asia. Job Title: Firmware Engineer Key Skills: · Experience with IoT / IP protocols such as MQTT, COAP, TCP, UDP, DHCP, DNS, HTTPS, MDNS.· Experience testing WLAN, Bluetooth, and Cellular connectivity products. Job Locations: Noida Experience: 6 – 10 Years Budget: 13 – 16LPA Education Qualification : Any Graduation Work Mode: Hybrid Employment Type: Contract Notice Period: Immediate - 15 Days Interview Mode: 2 Rounds of Technical Interview + Including Client round Job Description: Primary Skills: · Bachelor’s degree in Electrical Engineering, Software Engineering, Computer Science, Computer Engineering, or related Engineering discipline · Language understanding: C, C++, QT, Python, NodeJS. · 5Yrs + of experience in troubleshooting, support and maintenance including 1+ years of experience in the Smart Products & IoT area · Hands-using device flashing tools and handling of hardware safely · Basic concepts of embedded operating systems (RTOS/Linux), Microcontrollers and memory management · Understanding of embedded interfaces such as UART, SPI, USB · Experience testing WLAN, Bluetooth, and Cellular connectivity products · Experience with IoT / IP protocols such as MQTT, COAP, TCP, UDP, DHCP, DNS, HTTPS, MDNS · Able to debug firmware issues Secondary Skills · Experience in all stages of Software testing including Requirement gathering, Requirement Traceability Matrix, and Preparation of Test plan, Test case, Test Bed setup, Test Scripts & Defect tracking by using tools like Bugzilla, JIRA · Experience in Validation& Verification of Software by conducting Smoke testing, Sanity testing, Black box testing, System testing, Regression testing, Integration testing, Functional/Non-functional testing · Experience in complete Software testing life cycle by performing end-to-end call flow for test deliverables through SDLC and methodologies like Iterative, Waterfall, and Agile (SCRUM) · Can-do positive attitude, always looking to accelerate development. · Driven; commit to high standards of performance and demonstrate personal ownership for getting the job done. · Innovative and entrepreneurial attitude; stays up to speed on all the latest technologies and industry trends; healthy curiosity to evaluate, understand, and utilize new technologies. · Must be able to provide leadership to the technology team while managing multiple tasks and responsibilities. · Excellent communication and presentation skills for interactions with technology team members, SBU stakeholders, company leadership, vendors, and customers. Interested Candidates please share your CV to jyothi.a@people-prime.com
Posted 2 weeks ago
2.0 years
0 Lacs
Ahmedabad, Gujarat, India
Remote
Position Overview We are seeking a skilled and motivated Junior IT Executive to join our team. The ideal candidate will have hands-on experience in computer hardware troubleshooting and repairs, as well as proficiency in providing software and IT support. This role involves ensuring the smooth operation of computer systems, diagnosing hardware and software issues, and delivering exceptional support to end-users. Key Responsibilities Hardware Engineering: Diagnose, troubleshoot, and repair hardware issues in desktops, laptops, and peripherals. Assemble, upgrade, and maintain computer systems, ensuring optimal performance. Conduct preventative maintenance and testing on IT hardware. Replace and configure components such as hard drives, RAM, motherboards, and GPUs. Collaborate with vendors for hardware procurement and warranty services. Software Support: Install, configure, and update operating systems and software applications. Troubleshoot and resolve software-related issues, including OS errors, application crashes, and malware removal. Manage user accounts, system configurations, and software licensing. Provide remote and on-site support to end-users. IT Infrastructure and Networking: Assist in setting up and maintaining local area networks (LANs) and wireless networks. Configure and troubleshoot Wi-Fi connectivity, networking equipment. Support data backup, recovery processes, and antivirus implementations. Customer Service: Document issues, resolutions, and best practices for future reference. Respond promptly to support tickets and service requests. Qualification: Bachelor’s degree in Computer Science, Information Technology, or related field (or equivalent experience). Minimum 2 years experience in IT hardware and software support. Technical Skills: Strong knowledge of hardware components, diagnostics tools, and repair techniques. Familiarity with Windows and macOS systems. Proficiency in commonly used software applications and IT tools. Basic understanding of networking principles (TCP/IP, DHCP, DNS). Certifications such as CompTIA A+, Network+, or Microsoft Certified Professional (MCP) are a plus. Soft Skills: Excellent problem-solving and troubleshooting abilities. Strong communication and interpersonal skills. Ability to work independently and as part of a team. Strong organizational and time management skills.
Posted 2 weeks ago
2.0 years
0 Lacs
Hyderabad, Telangana, India
On-site
About This Role Wells Fargo is seeking an Information Security Analyst. In This Role, You Will Participate and identify security risks companywide and ensure that appropriate data security procedures and products are implemented Maintain an awareness of bank security policies and government regulations pertaining to information security Review the development, testing, and implementation of security plans, products, and control techniques Develop and implement security standards, procedures, and guidelines for multiple platforms and diverse systems environments Investigate and recommend appropriate corrective actions for data security incidents Identify regulatory changes that will affect information security policy, standards, procedures, and recommend appropriate changes Provide security consulting and project management services on highly complex information security projects and issues Collaborate and consult with peers, colleagues, and managers to resolve issues and achieve goals Interact with internal customers Receive direction from leaders and exercise independent judgment while developing the knowledge to understand function, policies, procedures, and compliance requirements Required Qualifications: 2+ years of Information Security Analysis experience, or equivalent demonstrated through one or a combination of the following: work experience, training, military experience, education Desired qualifications: Provisioning and De Provisioning of access to users through Active Directory. Analyze and resolve tickets related to Security groups, Privileged accounts and Enterprise password vaulting. Should be able to work and resolve requests related to Service Accounts. Proactive in identifying gaps and help the team in streamlining process Ability to identify and contribute towards mitigating risk. Collaborates with extended team for joint deliverables Good understanding on File share, permissions, DFS, namespace, and replication. Analyst will be part of on call support team on rotation. Keep abreast of emerging technologies/industry trends and applying them into operations and activities. Strong organizational, multi-tasking, and prioritizing skills. Bachelor of Engineering Degree, preferably of Computer science or Information Technology Hands on Windows platform and Active Directory Provisioning. Knowledge and experience with any IAM, Provisioning, role management and certification tool Knowledge and experience on Applications Infrastructure in a Large Enterprise environment. Must have knowledge on server OS 2008/ 2012, 2016 AD structure & database Demonstrated experience in enterprise wide ticketing tools like Remedy, Zendesk, Service now etc. Strong knowledge and understanding of information security and IAM practices and policies Experience with Service Delivery and SLAs/KPIs monitoring. Proven ability for high volume/high quality results Ability to interact with integrity and a high level of professionalism with all levels of team members and management Strong verbal, written, and interpersonal communication skills. Ability to learn and assimilate information from multiple people and sources Excellent customer service skills. Ability to research and correspond with customers, responding to their questions and concerns with detailed information Ability to make timely and independent decisions while working in a fast-paced and results-driven environment Strong analytical skills with high attention to detail and accuracy Ability to work effectively, as well as independently, in team environment. Must be flexible to work in shifts & be available for business meetings/team deliverables within/outside of ones shift Must have leadership skills, to be resilient and drive changes. Ability to maintain composure under pressure and deadlines in a dynamic environment Good understanding on AD Schema, partitions and Shell Scripting. Knowledge on DNS, DHCP, Group policies, Sites, FSMO roles and replication. Knowledge on escalation processes/matrix and ability to prioritize tasks Ability to collaborate effectively with different teams, accept challenging assignments and foster robust working relationships with teams. Mentoring skills to help the team explore ideas and make them successful. Job expectations : Shift timings: 5:30 AM to 2:30 PM & 1:30 PM to 10:30 PM (Rotation shift) Work from Office model Posting End Date 24 Jul 2025 Job posting may come down early due to volume of applicants. We Value Equal Opportunity Wells Fargo is an equal opportunity employer. All qualified applicants will receive consideration for employment without regard to race, color, religion, sex, sexual orientation, gender identity, national origin, disability, status as a protected veteran, or any other legally protected characteristic. Employees support our focus on building strong customer relationships balanced with a strong risk mitigating and compliance-driven culture which firmly establishes those disciplines as critical to the success of our customers and company. They are accountable for execution of all applicable risk programs (Credit, Market, Financial Crimes, Operational, Regulatory Compliance), which includes effectively following and adhering to applicable Wells Fargo policies and procedures, appropriately fulfilling risk and compliance obligations, timely and effective escalation and remediation of issues, and making sound risk decisions. There is emphasis on proactive monitoring, governance, risk identification and escalation, as well as making sound risk decisions commensurate with the business unit's risk appetite and all risk and compliance program requirements. Candidates applying to job openings posted in Canada: Applications for employment are encouraged from all qualified candidates, including women, persons with disabilities, aboriginal peoples and visible minorities. Accommodation for applicants with disabilities is available upon request in connection with the recruitment process. Applicants With Disabilities To request a medical accommodation during the application or interview process, visit Disability Inclusion at Wells Fargo . Drug and Alcohol Policy Wells Fargo maintains a drug free workplace. Please see our Drug and Alcohol Policy to learn more. Wells Fargo Recruitment And Hiring Requirements Third-Party recordings are prohibited unless authorized by Wells Fargo. Wells Fargo requires you to directly represent your own experiences during the recruiting and hiring process. Reference Number R-429819
Posted 2 weeks ago
6.0 years
0 Lacs
Gurugram, Haryana, India
On-site
Company Description Cloudologic is a leading cloud consulting and IT service provider with a focus on cloud operations, cyber security, and managed services. Headquartered in Singapore with deep roots in India, our expertise and innovation have made us a trusted partner for clients worldwide over the past decade. Role Description This is a full-time on-site Windows Administrator role located in Gurugram. The Windows Administrator will be responsible for day-to-day tasks including system administration, troubleshooting, technical support, network administration, and information technology management. Key Responsibilities Install, configure, and maintain Windows Servers and OS. Manage Active Directory, DNS, DHCP, and Group Policies. Monitor system and security logs; resolve incidents proactively. Operate and maintain virtualization platforms (e.g., Hyper-V, VMware). Oversee test lab environments for system and software testing. Perform regular backups and support disaster recovery. Ensure patching, updates, and security compliance. Provide Tier 2/3 support and maintain technical documentation. Manage test lab environments for pre-release validation and functional testing. Requirements 6+ years in Windows system administration. Hands-on experience with automation and scripting (PowerShell preferred). Familiarity with test lab setups and functional/release support workflows. Experience with backup, recovery, and virtualization platforms. Microsoft certifications (MCSA, MCSE, AZ-104) preferred. (ref:hirist.tech)
Posted 2 weeks ago
5.0 years
0 Lacs
Ahmedabad, Gujarat, India
On-site
Key Responsibilities Administer and maintain Windows Server environments, Active Directory, and Group Policy. Deploy and manage IIS web servers for hosting web applications. Support and manage Linux (Ubuntu/CentOS) systems in cloud and on-prem environments. Provision, monitor, and manage resources in Microsoft Azure and Amazon Web Services (AWS). Implement infrastructure-as-code solutions for repeatable and scalable environments. Monitor system performance, logs, and availability; resolve incidents and proactively address issues. Perform routine maintenance, patching, and security hardening on all systems. Assist with backup and disaster recovery planning and testing. Collaborate with DevOps, development, and security teams to align infrastructure with business needs. Document processes, architectures, and procedures to ensure operational Qualifications : 5+ years of experience in a systems administration or IT infrastructure role. Strong expertise with Windows Server (2016/2019/2022) and Active Directory. Proficient in configuring and managing IIS (Internet Information Services). Solid experience administering Linux systems (Ubuntu, CentOS, or RHEL). Working knowledge of cloud platforms Azure and AWS (EC2, S3, IAM, Azure VMs, Azure Networking). Experience with scripting (PowerShell, Bash, or Python) for automation and operational tasks. Understanding of networking fundamentals (TCP/IP, DNS, DHCP, VPN). Familiarity with security best practices, firewall rules, and system Shift : 2 PM to 11 PM Monday to Friday Hybrid Workplace (ref:hirist.tech)
Posted 2 weeks ago
0.0 - 3.0 years
0 Lacs
indore, madhya pradesh
On-site
You are a Trainee Network Engineer joining our dynamic IT team with the opportunity to kick start your career in network engineering. You will work closely with senior engineers to gain hands-on experience in network setup, maintenance, and troubleshooting. Your responsibilities will include assisting in the installation, configuration, and maintenance of network hardware and software. You will support senior network engineers in daily network operations, learn to configure routers, switches, firewalls, and other network devices, and participate in troubleshooting network connectivity issues. Furthermore, you are expected to maintain documentation of network configurations, changes, and upgrades, collaborate with other IT team members, and stay updated on the latest networking technologies and best practices. To excel in this role, you should have a basic understanding of networking concepts, protocols, and technologies such as TCP/IP, DNS, and DHCP. Familiarity with network devices like routers, switches, and firewalls is a plus. Strong problem-solving skills, attention to detail, ability to work effectively in a team environment, eagerness to learn new technologies, and good communication skills are essential for success. This position is based in Indore, Madhya Pradesh, and requires you to work from the office. You must also be willing to work on-site at various locations in India and globally, including the USA, UK, Australia, and the Middle East, with on-site benefits applicable. If you are enthusiastic about network engineering, possess the required skills and qualifications, and are ready to take on this exciting opportunity, we invite you to apply from the specified locations in India. Join us and embark on a rewarding career journey in the field of IT operations as a Trainee Network Engineer. Apply now to be a part of our innovative team.,
Posted 2 weeks ago
4.0 - 8.0 years
0 Lacs
karnataka
On-site
As a member of the infrastructure team at PwC, you will be responsible for designing and implementing secure IT systems to support business operations. Your role will involve ensuring the smooth functioning of networks, servers, and data centres to optimize performance and minimize downtime. In the cloud operations department, your focus will be on managing and optimizing cloud infrastructure and services to ensure seamless operations and high availability for clients. Monitoring, troubleshooting, and implementing industry-leading practices for cloud-based systems will be key aspects of your responsibilities. In this fast-paced environment, you are expected to be a reliable and contributing team member who can adapt quickly, take ownership, and consistently deliver high-quality work that adds value for clients and contributes to the team's success. Your role as a Network Engineer will involve implementing, maintaining, and supporting clients" network infrastructure as part of a systems engineering team. You will be responsible for designing and developing scalable, maintainable, and highly available network architectures that align with business objectives and SLAs. Key responsibilities include configuring and installing various network devices and services such as routers, switches, firewalls, load balancers, VPNs, and QoS. You will also be expected to perform network maintenance, system upgrades, and monitoring to ensure system availability, performance optimization, and reliability. Providing Level-2/3 support, troubleshooting network issues, and working within established configuration and change management policies are essential aspects of the role. Additionally, you should be willing to work night shifts and provide rotational weekend on-call support. A deep technical understanding and subject matter expertise in security products, particularly Palo Alto solutions, Illumio, and Imperva WAF, are required. Strong analytical and communication skills, the ability to handle client leadership in technical and troubleshooting bridge calls, and experience with service management tools like Service Now are also important. Qualifications for this role include a Bachelor's degree in Computer Science or a related technology field, a minimum of 4 years of hands-on experience in networking concepts and troubleshooting, and expertise in networking protocols. Holding certifications such as CCNP or higher, having a strong working knowledge of ITIL principles and ITSM, and staying current with industry trends and methodologies are also valuable assets. Excellent verbal and written communication skills are essential for success in this role.,
Posted 2 weeks ago
1.0 - 5.0 years
0 Lacs
karnataka
On-site
Qualcomm India Private Limited is seeking a skilled individual to join the WIFI Host driver team focusing on tasks related to WIFI Standard protocols WIFI7/WIFI8. As a part of this team, you will be responsible for working on wireless drivers, hostapd/wpa_supplicant, protocols, and various features within our wireless access point solutions. The ideal candidate should possess a Bachelor's degree in Engineering, Information Systems, Computer Science, or a related field, along with 3+ years of experience in Software Engineering. Alternatively, a Master's degree with 2+ years of experience or a PhD with 1+ year of experience in the same field will be considered. Additionally, a minimum of 2 years of academic or work experience with programming languages such as C, C++, Java, or Python is required. Key qualifications for this position include: 1. Minimum of 4 years of experience in software feature development using C/C++ programming languages. 2. Strong understanding of Linux Kernel internals with experience in low-level kernel programming like writing/modifying device drivers is preferred. 3. Proficiency in network protocols such as TCP, UDP, IPv4, IPv6, ARP, and DHCP. 4. Good knowledge of Linux network stack and any prior experience with wireless LAN (WiFi) device drivers will be advantageous. Qualcomm is an equal opportunity employer committed to providing accommodation for individuals with disabilities during the application and hiring process. For any disability-related accommodations, applicants can reach out to disability-accommodations@qualcomm.com or contact Qualcomm's toll-free number. Qualcomm also upholds all applicable policies and procedures, including those pertaining to security and confidentiality of company information. Please note that Qualcomm's Careers Site is exclusively for individuals seeking job opportunities at Qualcomm. Staffing and recruiting agencies, as well as individuals represented by agencies, are not authorized to submit applications on this site. Unsolicited submissions from agencies will not be accepted, and Qualcomm does not entertain fees related to such submissions. For further details regarding this role, please get in touch with Qualcomm Careers.,
Posted 2 weeks ago
6.0 - 8.0 years
6 - 10 Lacs
Kolkata
Remote
Come and join a 10-year-old, Fastest Growing, IT Managed Services. We have open positions at various levels throughout the organization. About TeamLogic IT Assist Were a 100-person, $22M managed services provider operating across PA, NJ, NC and FL. Our culture is built on Empathy, Transparency, and Data-Driven Decision-Making, and our mission is simple: Make fans of clients, coworkers, and vendors. For three years running weve been named a Best Place to Work in PA, and we maintain a 98% CSAT and 89 NPS. Our Motto is simple yet powerful: MAKE FANS OUT OF OUR CLIENTS MAKE FANS OUT OF OUR VENDORS MAKE FANS OUT OF EACH OTHER We pride ourselves in creating a family-oriented culture and creating a career path for every employee. We invest all our energy in making sure that you achieve your career goals. We are proud of our Glassdoor Review of 5.0 of employee testimonials. Check it out yourself. https://www.glassdoor.com/Reviews/TeamLogic-IT-Newtown-Reviews- EI_IE222125.0,12_IL.13,20_IC1152654.htm Company Website: https://www.teamlogicit.com/ Position Name - NOC & Security Specialist I Department : Security Operations Reports To : Director of Technology Employment Type : [Full-time] Job Location - India (Remote) Overview: The Network Operations & Security Specialist I serves as a first line of defense for security events while also supporting key NOC functions such as daily monitoring, incident response, network performance assurance, and system uptime. This hybrid role is critical to early threat detection, initial incident response, and proactive infrastructure monitoring to prevent critical outages or breaches. The ideal candidate will be hands-on with tools and platforms in both the cybersecurity and network operations domains and play a key role in maintaining service reliability and security for our clients. Key Responsibilities: Security Operations: Monitor alerts and events from SIEMs, EDR/MDR platforms, and other security tools. Perform initial triage and classification of security incidents. Investigate low-severity alerts and perform response and remediation activities where applicable. Escalate high-risk or complex security incidents to senior Security Advisors and Management. Collaborate with partner MDR and SOC vendors to collect additional context or execute recommended actions. Assist in onboarding, tuning, and maintaining security platforms (e.g., EDR, MDR, SIEM). Maintain detailed documentation for security incidents and actions taken. Support the development and enforcement of internal SecOps policies and procedures. Stay current on emerging threats, vulnerabilities, and mitigation strategies. Network Operations Center (NOC): Monitor the health and performance of client environments using RMM and NOC monitoring tools. Proactively identify and respond to service degradations, outages, and other network/system issues. Perform basic troubleshooting of hardware, network, and system-related problems. Communicate status updates for incidents to internal teams, clients, and management. Ensure tickets are properly documented, prioritized, and resolved within defined SLAs. Prepare standard daily, weekly, and monthly operations and availability reports. Coordinate with team members to ensure smooth handoffs and coverage across shifts. Position Requirements: Education : An associate degree in computer science, information technology, cybersecurity, or a related field. OR- 2 or more years of professional experience in an equivalent position. Technical Skills : Foundational knowledge of cybersecurity principles, threats, and vulnerabilities. Familiarity with: Firewalls, antivirus software, EDR/MDR platforms. SOC/SIEM tools and IDS/IPS systems. Network infrastructure, IP networking, and common protocols (TCP/IP, DNS, DHCP, etc.). Experience working with: PSA and RMM tools (e.g., Autotask, NinjaOne, ConnectWise, etc.) BCDR tools and SaaS environments. Microsoft Windows (desktop and server) and virtualized environments. Additional Skills : Excellent customer service and communication skills, with a strong focus on customer satisfaction. Ability to work independently and manage a flexible schedule. Strong documentation skills to record activities and solutions thoroughly and accurately. Strong analytical and problem-solving skills. Excellent communication and interpersonal skills. Ability to work in a fast-paced and dynamic environment. Willingness to work rotational shifts, including nights and weekends. Preferred Qualifications : Relevant certifications such as CompTIA Security+ or equivalent. Work experience for a Managed Services Provider services multiple client environments Physical Requirements : None Work Environment : This is a fully remote role Application Process : Interested candidates should submit their resume and a cover letter detailing relevant experience and qualifications. TeamLogic IT is committed to creating a diverse environment and is proud to be an equal opportunity employer. We do not discriminate based on race, color, religion, national origin, age, sex, disability, genetic information, veteran status, sexual orientation, gender identity, or any other status protected under applicable federal, state, or local laws. We encourage all qualified candidates to apply and join our inclusive and welcoming team.
Posted 2 weeks ago
3.0 - 7.0 years
0 Lacs
hisar, haryana
On-site
The responsibilities for this position include: System Installation/ Configuration: You will be responsible for installing and configuring Linux operating systems and applications such as proxy servers and Apache. Mail Management: You will oversee Gmail and Squirrel mail services. User Management: Handle user accounts and permissions. System Monitoring: Monitor system performance and resource usage. Security Management: Implement security measures like firewalls, intrusion detection systems, and regular updates. Backup and Recovery: Set up and manage backup solutions and perform data recovery. Troubleshooting: Diagnose and resolve hardware and software issues. Automation: Write scripts (e.g., Bash, Python) to automate repetitive tasks. Networking: Configure and manage network services like DNS, DHCP, and VPNs. Package Management: Manage software packages effectively. Documentation: Maintain documentation for system configurations, procedures, and policies. The qualifications required for this role are: - BE/ BTech/MCA / M Tech/ MSc with specialization in computers, electronics, or IT. - 3-6 years of relevant experience. - Experience working with Redhat CentOS Linux. - Familiarity with the Windows environment is desirable. - Experience with databases and protocols such as MySQL, MariaDB, Ubuntu, CentOS, LDAP, POP, and IMAP. - Good communication skills in Hindi and English (Reading/Writing/Speaking). - Skills in Problem Solving, attention to detail, and continuous learning are advantageous. This is a full-time position located in Hissar.,
Posted 2 weeks ago
2.0 - 7.0 years
0 Lacs
pune, maharashtra
On-site
As a Computer Systems Administrator at Amdocs in India- Pune (Amdocs Site), you will play a crucial role in administering the operations of computer systems related to UNIX & Windows operating systems, servers, virtualization, and Cloud technologies. Your responsibilities will include building and maintaining web, virtual, and client server environments for the enterprise. You will be expected to troubleshoot and resolve any IT service issues related to operating systems and servers, collaborating with other infrastructure teams as needed. Leveraging optimization techniques to enhance the efficiency of all computer systems will be a key aspect of your role. Additionally, you will implement and maintain a systems business impact assessment to prioritize system recovery in case of failure. In this position, you will be tasked with establishing software standards for operating systems, servers, and virtualized infrastructure. You will also evaluate new technologies to address business needs and issues. Managing Root Cause Analysis, Lessons Learned, and prevention processes to deliver high-standard outcomes that meet SLA (Service Level Adherence) and ensure customer satisfaction will be part of your responsibilities. To excel in this role, you should possess a B.A/B.Sc. in computer science / Electronics / IT along with 3-7 years of experience and solid knowledge of administering at least one UNIX platform (LINUX, AIX, Solaris, HP-UX). Familiarity with VMware virtualization technologies, hardware administration, storage, networking, and Windows Server Operating systems is essential. Additionally, having knowledge of Windows Infrastructure services like Active Domain, LYNC, DNS, DHCP with 2 to 6 years of experience will be advantageous. Platform certifications such as RHEL, HP CSA, SCSA, MCP, MCSE, MCITP, MCSA, and Virtual Certifications like VCP, Citrix would be beneficial. Working in this role, you will have the opportunity to be part of a leading software provider in the telecommunications industry. You will gain valuable experience in a diverse and multicultural environment within a fast-growing and dynamic organization. Amdocs is an equal opportunity employer, welcoming applicants from all backgrounds and committed to fostering a diverse and inclusive workforce.,
Posted 2 weeks ago
0.0 - 5.0 years
4 - 8 Lacs
Pune
Work from Office
Required:- Problem Solving and Troubleshooting Skills & thinks logically. Working knowledge of Windows Servers, AD, DHCP, DNS Passion for Technology curious, has desire to learn, doesn’t rely on past knowledge, stays on top of latest technologies Required Candidate profile Microsoft® Windows NT® Server & 2000 Server & NT Workstation & Windows 2000 Professional MCP/MTA/MCSA/MCITP/MCSE Certified in Windows® Server Operating Systems Cloud Computing, Exchange Servers
Posted 2 weeks ago
5.0 - 8.0 years
7 - 11 Lacs
Mumbai
Work from Office
Role: Service desk lead Do: - To support the service desk agents in prompt delivery & customer service - Advise and collaborate with the agents on current issues and works toward the resolution of tickets - Manage and coordinate escalated work orders from the ServiceDesk team that requires additional troubleshooting and follow-up - Coordinate with other IT teams as appropriate for closure of any escalated ticket - Act as a liaison between Service Desk and other teams to ensure effective communication between teams - To provide liaison and governance at both internal & client levels - Undertake a weekly review of the First Line Service Desk call queues to ensure no unauthorized changes & mitigation of escalations - Measure and report on service delivery performance metrics including customer satisfaction surveys and the incident tickets - Lead in the development of good customer service practices across the service desk - Produce statistics and management reports of the service desk to client & management - Communicate all process related changes and technical updates to the team within specific timelines to ensure adherence to service desk guidelines - Capacity planning and capability development - Conduct capacity planning exercise to provide number of agents, skill levels to meet the Account Service Desk process fulfilment - Conduct shift planning to meet the service requirements of the client as per SLAs agreed - Perform briefings to Service Desk agents on changes or deployments that may affect volumes at the Service Desk - Assist SD agents by providing first line support when workloads are high, or where additional experience is required - Develop team skills and capability in managing processes to reach the desired productivity and efficiency by conducting process training/ refresher courses, providing performance feedback and managing bottom quartile team performers. - Team Management - Resourcing - Forecast talent requirements as per the current and future business needs - Hire adequate and right resources for the team - Train direct reportees to make right recruitment and selection decisions - Talent Management - Ensure 100% compliance to Wipro's standards of adequate onboarding and training for team members to enhance capability &effectiveness - Build an internal talent pool of HiPos and ensure their career progression within the organization - Promote diversity in leadership positions - Performance Management - Set goals for direct reportees, conduct timely performance reviews and appraisals, and give constructive feedback to direct reports. - In case of performance issues, take necessary action with zero tolerance for will based performance issues - Ensure that organizational programs like Performance Nxt are well understood and that the team is taking the opportunities presented by such programs to their and their levels below - Employee Satisfaction and Engagement - Lead and drive engagement initiatives for the team - Track team satisfaction scores and identify initiatives to build engagement within the team - Proactively challenge the team with larger and enriching projects/initiatives for the organization or team - Exercise employee recognition and appreciation Mandatory Skills: SD - Remote Desktop Support.: Experience: 5-8 Years.
Posted 2 weeks ago
5.0 - 10.0 years
7 - 11 Lacs
Bengaluru
Work from Office
Office 365 Administration (20%) : Very Good Work experience in administrating Office 365 & Exchange On-Premises Servers with versions 2016 and 2019. Good understanding of Azure AD Connect Server and management. Understanding in Office 365 Authentications, SSO, MFA etc. Good Understanding in Exchange Online Protection (EOP). Good understanding of Azure AD and CA Policies etc. Excellent Knowledge on Exchange and Office 365 PowerShell scripts. Exchange Server Administration & Migration (20%) : Install, configure & troubleshoot different roles of Exchange servers. Mailbox Database and Public Folder Database Creation, Deletion, handling permission issues and managing replication. Managing DAG and CAS Arrays, troubleshooting failover issues, addition, and deletion of Exchange servers from clusters. Day to day administration, support, maintenance and monitoring of the MS Exchange 2010/2013/2016 and 2019 infrastructure. Microsoft Teams Management (15%) : Good understanding and work experience in terms of managing and supporting Microsoft Teams. Administer and manage the Microsoft Teams Admin Portal. Configure and maintain Teams policies, settings, and permissions. Monitor Teams usage and performance and troubleshoot issues. Microsoft Teams (L3), M365 Exchange Online, M365 Mailbox Migration Role Purpose The purpose of this role is to provide significant technical expertise in architecture planning and design of the concerned tower (platform, database, middleware, backup etc) as well as managing its day-to-day operations Office 365 Administration (20%) : Very Good Work experience in administrating Office 365 & Exchange On-Premises Servers with versions 2016 and 2019. Good understanding of Azure AD Connect Server and management. Understanding in Office 365 Authentications, SSO, MFA etc. Good Understanding in Exchange Online Protection (EOP). Good understanding of Azure AD and CA Policies etc. Excellent Knowledge on Exchange and Office 365 PowerShell scripts. Exchange Server Administration & Migration (20%) : Install, configure & troubleshoot different roles of Exchange servers. Mailbox Database and Public Folder Database Creation, Deletion, handling permission issues and managing replication. Managing DAG and CAS Arrays, troubleshooting failover issues, addition, and deletion of Exchange servers from clusters. Day to day administration, support, maintenance and monitoring of the MS Exchange 2010/2013/2016 and 2019 infrastructure. Microsoft Teams Management (15%) : Good understanding and work experience in terms of managing and supporting Microsoft Teams. Administer and manage the Microsoft Teams Admin Portal. Configure and maintain Teams policies, settings, and permissions. Monitor Teams usage and performance and troubleshoot issues. Office 365 Administration (20%) : Very Good Work experience in administrating Office 365 & Exchange On-Premises Servers with versions 2016 and 2019. Good understanding of Azure AD Connect Server and management. Understanding in Office 365 Authentications, SSO, MFA etc. Good Understanding in Exchange Online Protection (EOP). Good understanding of Azure AD and CA Policies etc. Excellent Knowledge on Exchange and Office 365 PowerShell scripts. Exchange Server Administration & Migration (20%) : Install, configure & troubleshoot different roles of Exchange servers. Mailbox Database and Public Folder Database Creation, Deletion, handling permission issues and managing replication. Managing DAG and CAS Arrays, troubleshooting failover issues, addition, and deletion of Exchange servers from clusters. Day to day administration, support, maintenance and monitoring of the MS Exchange 2010/2013/2016 and 2019 infrastructure. Microsoft Teams Management (15%) : Good understanding and work experience in terms of managing and supporting Microsoft Teams. Administer and manage the Microsoft Teams Admin Portal. Configure and maintain Teams policies, settings, and permissions. Monitor Teams usage and performance and troubleshoot issues. Deliver /div> Office 365 Administration (20%) : Very Good Work experience in administrating Office 365 & Exchange On-Premises Servers with versions 2016 and 2019. Good understanding of Azure AD Connect Server and management. Understanding in Office 365 Authentications, SSO, MFA etc. Good Understanding in Exchange Online Protection (EOP). Good understanding of Azure AD and CA Policies etc. Excellent Knowledge on Exchange and Office 365 PowerShell scripts. Exchange Server Administration & Migration (20%) : Install, configure & troubleshoot different roles of Exchange servers. Mailbox Database and Public Folder Database Creation, Deletion, handling permission issues and managing replication. Managing DAG and CAS Arrays, troubleshooting failover issues, addition, and deletion of Exchange servers from clusters. Day to day administration, support, maintenance and monitoring of the MS Exchange 2010/2013/2016 and 2019 infrastructure. Microsoft Teams Management (15%) : Good understanding and work experience in terms of managing and supporting Microsoft Teams. Administer and manage the Microsoft Teams Admin Portal. Configure and maintain Teams policies, settings, and permissions. Monitor Teams usage and performance and troubleshoot issues.
Posted 2 weeks ago
5.0 - 8.0 years
6 - 10 Lacs
Mumbai
Work from Office
Role Purpose The purpose of this role is to provide solutions and bridge the gap between technology and business know-how to deliver any client solution Senior Vmware vSphere Admin Senior Vmware vSphere Admin Detailed JD Should have good exposure in Managing of Multiple Virtualized Infrastructure (ESXi ). Implemented & Maintained Infrastructure: vSphere Client, ESXi, vCenter, HA, DRS, vMotion, svMotion, NAS, SAN, vSAN, VSS, DVS, NSX, Snapshots, Templates etc. Should have Handson experience on Various VMware Tools Should be able to guide and assist team in upgrading VMWare Infra. Should be able to lead and mitigate complex server issues. Responsible for RCA preparation Responsible to review all implement the same. Responsible on planning and implementing Latest fixes / Patches proactively. Performance capacity management on VMWare Analyze Problems & ensuring all best industry standard practice followed. Responsible for preparing Golden Image template periodically Should have proven skills in infrastructure planning and build for Virtualization infrastructure (ESXi). Responsible for ensuring all Day to Day House Keeping tasks are performed and Infrastructure is managed to its best capacity. Responsible for Setting up of a VMware High Availability (HA) cluster and managing the same. Responsible for Configuring of virtual switches, network connections and port groups Configure Storage Responsible for Virtual Center Installation and upgrades. Script ESX Server deployments for remote installation Responsible for any security mitigation and best practices in a VMware Virtualized Environment Skills Required: Primary Skills: Should have strong exposure on VMware Server, Virtualization Server, vSphere, Secondary Skills: Should have good Understanding on Operating Systems (Windows, Linux), Storage Technology, Network Technology. Better to have VMware Certification VCP. Min 6+ years of experience in VMware vSphere Support and hands on exp. Applicable Career Bands for Project Role Band: -B3/C1 Applicable Location: - Across Ind. Mandatory Skills: Vmware VDI.: Experience: 5-8 Years.
Posted 2 weeks ago
1.0 - 6.0 years
5 - 9 Lacs
Pune
Work from Office
Company Overview Incedo is a US-based consulting, data science and technology services firm with over 3000 people helping clients from our six offices across US, Mexico and India. We help our clients achieve competitive advantage through end-to-end digital transformation. Our uniqueness lies in bringing together strong engineering, data science, and design capabilities coupled with deep domain understanding. We combine services and products to maximize business impact for our clients in telecom, Banking, Wealth Management, product engineering and life science & healthcare industries. Working at Incedo will provide you an opportunity to work with industry leading client organizations, deep technology and domain experts, and global teams. Incedo University, our learning platform, provides ample learning opportunities starting with a structured onboarding program and carrying throughout various stages of your career. A variety of fun activities is also an integral part of our friendly work environment. Our flexible career paths allow you to grow into a program manager, a technical architect or a domain expert based on your skills and interests. Our Mission is to enable our clients to maximize business impact from technology by Harnessing the transformational impact of emerging technologies Bridging the gap between business and technology Role Description Technical support for A10 Cloud Product and Services, in Pune location ? Provide 24/7 support operation, and guide and set example for support levels on building customer responses and knowledge base ? Flexible to work on US hours and weekends ? Troubleshoot, resolve, and document customer reported issues via phone and/or e-mail while utilizing following technologies: ? Unix flavors CentOS, RHEL, Ubuntu etc. ? Hypervisors Openstack and VMWare ESXi ? Applications like Apache, Kafka, Cassandra, Elasticsearch etc. ? Supporting Opensource and Devops tools like Ansible & scripting. ? Supporting RESTapi, SaaS monitoring, log analysis, Backup/DR ? Public Cloud like AWS and Azure ? Technologies like Kubernetes, Docker etc. ? Layer 4 Protocol and concepts like TCP & UDP ? Layer 7 Protocols and concepts like HTTP, SSL, DNS, DHCP etc. ? Analyze data traces using protocol analyzers to identify anomalies and provide solutions ? Recreate reported issues in the lab with customers configuration ? Work with escalation and sustained engineering teams to investigate and resolve software and configuration defects ? Perform patch verification related tasks on customer reported defects ? Individual contributor role reporting to Head Cloud Operations. Technical Skills Nice-to-have skills Qualifications 1+ years of relevant technical support and customer interaction experience. ? Any graduation in CS or related engineering or equivalent field. ? Hands on experience with Linux, Application Servers and Database systems with production traffic. Installation, Upgrade, Configuration & troubleshooting ? Hands on experience on setting up and administrating SaaS, monitoring systems, log analyzers, Security scanning & Vulnerability Management. ? Hands on experience with Public/Private Cloud with APIs on production systems. Onboarding, Configuration & troubleshooting. ? Experience on working with in-line systems like Load Balancers, Firewall, Traffic shaping systems. Configuration & troubleshooting. ? Advanced trouble shooting skills and working closely with customers to resolve the problems with remote access and log analysis. ? Good knowledge on Networking - TCP/IP, Routing and Switching, Load Balancers, Firewalls, L7 protocols. ? Good knowledge on technologies like Kubernetes, Docker, Weave, Nginx/HA Proxy, Ansible etc. ? At least basic level of scripting on Bash and Python. ? Excellent verbal and written communication skills, exhibiting fluency working with customers from different geography ? Process oriented and should have worked with ticketing system, escalation management and building knowledge base for technical support organization ? Open-source enthusiast, should exhibit knowledge on open source tools ? Certification on Linux/Networking is a plus. ? Attention to details, openness to constructively critique and a great team player
Posted 2 weeks ago
7.0 - 12.0 years
6 - 11 Lacs
Chennai
Work from Office
Company Overview Incedo is a US-based consulting, data science and technology services firm with over 3000 people helping clients from our six offices across US, Mexico and India. We help our clients achieve competitive advantage through end-to-end digital transformation. Our uniqueness lies in bringing together strong engineering, data science, and design capabilities coupled with deep domain understanding. We combine services and products to maximize business impact for our clients in telecom, Banking, Wealth Management, product engineering and life science & healthcare industries. Working at Incedo will provide you an opportunity to work with industry leading client organizations, deep technology and domain experts, and global teams. Incedo University, our learning platform, provides ample learning opportunities starting with a structured onboarding program and carrying throughout various stages of your career. A variety of fun activities is also an integral part of our friendly work environment. Our flexible career paths allow you to grow into a program manager, a technical architect or a domain expert based on your skills and interests. Our Mission is to enable our clients to maximize business impact from technology by Harnessing the transformational impact of emerging technologies Bridging the gap between business and technology Role Description About the Role We are seeking a skilled and motivated Senior System Administrator to join our IT team. This role is responsible for handling advanced technical support tasks, troubleshooting escalated issues, and ensuring timely resolution of user problems related to IT infrastructure, network connectivity, and system access. You will work closely with L1 support teams, end-users, and infrastructure teams to maintain smooth IT operations and enhance user satisfaction. Key Responsibilities Efficiently handling and resolving of technical issues Provide advanced troubleshooting for hardware, software, OS, and application issues Support users in day-to-day IT problems across desktops, laptops, mobile devices, and printers Manage user account administration Diagnose and resolve basic networking issues (IP conflicts, DNS/DHCP issues, LAN/Wi-Fi problems) Coordinate with third-party vendors and internal teams for issue resolution Document solutions and maintain knowledge base articles Participate in system upgrades, migrations, and routine maintenance tasks Provide remote support using tools like RDP, TeamViewer, or equivalent Technical Skills Required Skills & Qualifications 57 years of experience in IT support, desktop support, or helpdesk roles Strong knowledge of Windows 10/11 and Microsoft Office Suite Basic understanding of networking (TCP/IP, DNS, DHCP, VPN) Experience with Active Directory, user provisioning, and permissions Familiarity with ticketing systems (e.g., Service Desk Plus, Jira) Excellent troubleshooting and problem-solving skills Strong interpersonal and communication skills Ability to prioritize tasks and work under minimal supervision Nice-to-have skills Qualifications Preferred Qualifications ITIL Foundation certification (optional but preferred) Preferred graduation in computers Exposure to remote support tools and asset management platforms Experience supporting Microsoft 365
Posted 2 weeks ago
6.0 - 11.0 years
4 - 8 Lacs
Navi Mumbai
Work from Office
Experience: 6+ years of proven working experience with Office 365 administration and problem solving. ESSENTIAL DUTIES AND RESPONSIBILITIES: Manage to Users & Groups on Microsoft 365 through GUI as well as PowerShell. Understanding & managing all licenses as per an Organization policy based on users grade & assigning licenses through GUI as well as Windows PowerShell. Manage Retention policy, Retention Tag, set mail sent & receive restriction for bulk users, export message trace report & skill to examine it. End user support/Service Desk Support / Work ticket queue daily. Excellent troubleshooting skills & complex support issues Support Desktop and mobile devices, Remote support Create support articles and maintain overall KB. Contact users for follow ups and additional detail as needed Respond to escalations and high priority request and issues Write and executive knowledge on custom scripts (PowerShell) to remediate issues to support users Knowledge on security & compliance on Office 365. Investigate skill on different Audit logs. ESSENTIAL KNOWLEDGE & SKILLS: Good knowledge on ADFS, ADFS Proxy, AAD Connect, Exchange SMTP & SMTP Relay servers behaviors troubleshooting skills for server issues. Basic knowledge on Azure Active Directory IAM & RBAC. Technical ability to troubleshoot and solve issues. Expert skills in managing and administering Office 365 user provisioning / deprovisioning, permissions, access, etc. Have good understanding of Mobile Messaging Technologies: Exchange Active Sync Iphone, iPAD, Android Technical ability to troubleshoot and solve issues. Excellent customer service skills &Meet defined deadlines Ability to work as a team & work flexible hours and be on-call Ability to communicate a clear and concise status Must be an independent problem solver with troubleshooting, decision making and analytical skills
Posted 2 weeks ago
4.0 - 5.0 years
0 Lacs
Mumbai, Maharashtra, India
On-site
Job Description As discussed please find below the JD for Citrix Minimum Of 4-5 Years’ Experience In Citrix Administration Citrix Administration on XenApp and XenDektop version 7.x & Citrix Virtual Apps and Desktops with multiple sites and farms.. Strong knowledge in troubleshooting of Citrix XenApp and Xendesktop 7.x & Citrix Virtual Apps and Desktops Strong Knowledge on Citrix Components such as Studio, Director, DDC, StoreFront,License Server, VDA, Citrix Receiver and WorkSpace. Installing and publishing applications to the users through XenApp Servers as per Client requirements. Working with multiple application teams and troubleshooting issues related to areas which has an impact on Citrix. Knowledge in Citrix Director and configuring alerts as per best practices. Maintain high availability and perform DR activities between multiple data centers Worked in the area of Virtualization with XenCenter Configuring and troubleshooting Windows Roaming Profile and Mandatory Profile. Capable to perform basic checks in GPO, DNS, DHCP, and Windows Active Directory Administration Review periodic reports of server health, resource usage, user experience, and overall environment performance. Drive service improvement programs. Ensure adherence to quality / security standards defined for the engagement Perform Trend analysis, identify top few incidents and work with respective teams/individual to minimize the incidents. Competent and demonstrated experience in ITIL processes: Incident, Request, Problem and Change Management Willingness to work in shifts including nights and co-ordinate with the team to provide support as per Client's requirements About Us At eClerx, we serve some of the largest global companies – 50 of the Fortune 500 clients. Our clients call upon us to solve their most complex problems, and deliver transformative insights. Across roles and levels, you get the opportunity to build expertise, challenge the status quo, think bolder, and help our clients seize value About The Team eClerx or its affiliate partners do not solicit fees or payments and does not ask for confidential financial information from applicants for job offers. Safety of personal assets is every individual’s responsibility. All candidates are requested to stay alert and be aware of fraudulent/unethical hiring practices, and take effective measures to safeguard their personal information. eClerx is not liable for any payments made by applicants in response to fraudulent job offers. If you are suspicious of any unethical job-related activity or communication related to eClerx, please report it on this link. https://careers.eclerx.com/Static/RecruitmentFraudAlert
Posted 2 weeks ago
3.0 - 6.0 years
7 - 11 Lacs
Bengaluru
Work from Office
Your Impact: We are looking for QA Engineer specialized in testing and automation, creating value for the team, and engaging himself with stakeholders in the different phases of the product cycle. The candidate should possess an ability to contribute towards automation based on product automation needs. The candidate should be passionate about testing and learning new automation tools. Proactively comes up with new ideas/innovative thoughts in testing and automation to make the product better and encourages, influences other team members. What the role offers: Gains good understanding of product functionalities, architecture and use cases Executes test plans in a priority order, report quality issues on-time with detailed steps and evidence; completes testing tasks on time with high quality Designs and develops comprehensive test plans, in collaboration with seniors and experts, covering functionalities, features, user interfaces, scalability, performance, security, customer scenarios, domain specifics, etc. Prepares varying test environments right from installation of OS, patches, system configuration, installation and configuration of database applications, virtual environments using VMware, Hyper-V, handling of storage devices and arrays Discusses with experts, understands clearly and reproduces customer reported issues in his or her own test environments Solid understanding in test automation framework, and experience in developing test tools and test automation; Develops new automation and maintains, enhances and uses test automation suites already available Collaborates and communicates well within and across teams What you need to succeed: Hands-on in any test automation frameworks for Web UI like Selenium; ready to learn and develop using new frameworks Testing enterprise product on storage or data protection domain Solid hands-on in any scripting language; ready to learn and develop using Perl, Java and Typescript Unix Shell scripts, Windows PowerShell and Batch scripts Test environment preparation including OS installation, network configuration, installation of applications like Oracle, MS-Exchange, Virtualization/Cloud app (e.g., Hyper-V, VMWare, AWS), and be able configure, and maintain system for testing One last thing: You are persistent and inquisitive. You have to understand why things are happening the way they are. You are determined to understand cyber attack techniques at a very detailed level. You are a self-starter who is able to work with minimal management, however have strong collaboration and interpersonal skills to work together with several other professionals from other information security fields. Youre a creative thinker who wants to answer the question, Why? Your workstation is a pyramid of monitors that you can't take your eyes off of at the risk of missing something. You have a desire to learn new technologies. Your sense of humor, passion and enthusiasm shines through in everything you do.
Posted 2 weeks ago
7.0 years
25 - 50 Lacs
Chennai, Tamil Nadu, India
On-site
HPC Admin / Cloud Engineer – Technical Lead HPC Location: Chennai, India 26821 Notice Period: Immediate to 60 days Interview: 3 Technical + 1 HR rounds About The Role Lead the design, implementation, and support of high-performance computing clusters. Manage HPC hardware and software infrastructure, including Linux OS, storage, networking, and GPU/server architectures. Collaborate with vendors and manufacturing teams to deliver production-ready HPC solutions. Must-Have Skills & Experience 7+ years experience in HPC systems, clusters, Linux OS (SuSE, RedHat, Rocky, Ubuntu) Deep knowledge of HPC hardware: servers, GPUs, networking, storage, BIOS & BMC Strong Linux skills including System-D, Net boot/PXE, Linux HA TCP/IP fundamentals and protocols (DNS, DHCP, HTTP, LDAP, SMTP) Shell scripting and Python programming skills Experience with Configuration Management tools (Salt, Chef, Puppet, etc.) BE/BTech/MCA/MSc in Computer Engineering, Electrical Engineering, or related fields (Diploma or 3-year degrees like BCA/BSc not accepted) Stable work history: no job hopping, minimum 2 years per company Not from HCL (no poach) Preferred Skills DevOps exposure (Jenkins, Git, Singularity, Docker) Kubernetes, Prometheus, Grafana experience Web server knowledge: Apache/Nginx, proxy/reverse proxy, HA Proxy load balancing Soft Skills Strong team orientation and interpersonal skills Excellent organization and multitasking abilities Adaptability in a fast-changing environment Effective communication skills Skills: cloud,bmc,storage,net boot/pxe,boot,ldap,smtp,hpc systems,http,shell scripting,gpus,grafana,web server knowledge (apache/nginx, proxy/reverse proxy, ha proxy),communication,linux,networking,prometheus,servers,proxy,python programming,hpc hardware,linux ha,dns,system-d,kubernetes,linux os (suse, redhat, rocky, ubuntu),tcp/ip fundamentals,devops (jenkins, git, singularity, docker),dhcp,configuration management tools (salt, chef, puppet),apache,skills,bios
Posted 2 weeks ago
1.0 - 2.0 years
6 - 10 Lacs
Bengaluru
Work from Office
YOUR IMPACT: Achieve high levels of customer satisfaction when responding to customer requests via phone or email Troubleshoot technical issues with the tools and skills after product training, often working with issues that could not be resolved at previous support levels Ensure customer has best product that suits their needs Participate in the content creation lifecycle for support documentation WHAT THE ROLE OFFERS: Assist customers with live and deferred transactions via phone and email with technical support inquiries. Provide advanced troubleshooting on issues including but not limited to, missing data and advanced technical issues. Learn the technical architecture of company products. Work independently to solve customer issues and own case work by diagnosing, troubleshooting, and resolving software, application, hardware, data transport, and network issues related to service and product offerings Manage multiple customer cases simultaneously, ensure all case-related information and activities are accurately documented, and provide timely progress updates to customers and account managers to maintain service level agreements Work with Tier 2 and Tier 3 engineers on technical escalations, bug and a feature request Assist customers and alliance partners troubleshoot and successfully complete disaster recovery tests within a scheduled window of time Become trained to support additional products within the product suite Make business-critical decisions that help customers or partners understand proper data protection techniques to ensure full recovery when needed Properly escalate cases to the appropriate teams as needed based on issue complexity and process documentation. Work closely with these teams to identify new trends/resolutions. Assist in the content creation/editing process for our knowledge Bases by creating and editing content as necessary based on findings within your support interactions. This includes but is not limited to documenting new issues and solutions, editing existing content for clarity, and identifying content that is no longer relevant. WHAT YOU NEED TO SUCCEED: Ideally, 6 months - 1 years experience supporting windows applications Minimum 6 months of answering Inbound call experience for supporting global customers. AS, BS or BA degree in a computer related field preferred. Equivalent work experience will be accepted in place of the education requirement. Must possess highly developed interpersonal and communication skills, and the ability to work with an extensive variety of customers. Must be able to work with difficult customers and situations and still maintain a high level of customer satisfaction. Must be able to maintain a professional demeanor when working with difficult or challenging customers. Heavy telephone usage. Experience with configuration and implementation of Microsoft and/or Linux based servers. Knowledge of Active Directory and Microsoft Exchange. Knowledge of WAN and Network protocols (WINS, DNS, DHCP, TCP). Ability to analyze technical problems without visual contact with the machine. Excellent learning skills. Experience with troubleshooting Cloud based backup and hosted exchange applications with Windows/Mac OS environments (To include but not limited to Outlook, Teams, OneDrive, SharePoint, Intune) Experience with mail configuration on android/IOS mobile devices Ability to utilize available resources to the fullest; must have excellent computer skills. Ability to organize and manage multiple priorities. Demonstrable ability to define problems, gather data, establish facts, and draw valid conclusions. Adept at articulating and responding both verbally and in writing to common inquiries or complaints from customers and partners.
Posted 2 weeks ago
3.0 - 8.0 years
2 - 6 Lacs
Mohali, Bengaluru
Work from Office
We are looking for a knowledgeable and proactive Windows Server Administrator to manage, support, and maintain our Windows Server infrastructure. The ideal candidate will ensure the stability, integrity, and efficient operation of information systems by administering Windows-based environments, supporting Active Directory, managing patching and updates, and troubleshooting server-related issues. Key Responsibilities Strong exposure on M365 fundamentals including License Management, User & Mailbox, MS teams, OneDrive for Business, SharePoint Online administration, M365 productivity tools, ATP, Azure AD Strong knowledge on PowerShell scripting for Tasks automation using various PS modules Experience in Azure and Microsoft 365 security and identity Should have good understanding on Monitoring and reporting of Service Health & Message Centre Proficiency in managing Active Directory, DNS, DHCP, GPOs, and Windows Server OS. Experience with PowerShell scripting for administration and automation. 3+ years of hands-on experience as a Windows Server/System Administrator. Requirements Install, configure, and maintain Windows Server operating systems (2012/2016/2019/2022). Administer Active Directory, DNS, DHCP, Group Policy, and certificate services. Monitor server health and performance; conduct regular system audits and patch management. Perform routine backups, disaster recovery planning, and restoration testing. Conduct technology capacity planning by reviewing the current and future requirements Manage day-to-day operations by troubleshooting any issues, conducting root cause analysis (RCA) and developing fixes to avoid similar issues. Create and update SOPs, Data Responsibility Matrices, operations manuals, daily test plans, data architecture guidance etc. M365 Tenant and Platform Administration including configuration and setup Support Hyper-V and/or VMware-based virtual environments. Maintain records of the conversations with the customer and analyze the data. Handling customer queries on Chat and E-mails. SourceMash Technologies is a leading solution provider for internet-based applications and product development since 2008. Be a part of our company that is facilitated by highly skilled professionals dedicated to providing total IT solutions under one roof. We offer remarkable services in the areas of Software Development, Quality Assurance, and Support. An employee welcome kit, like Custom Notepad, T-Shirt, Water Bottle etc. , is also included in employee welcome packages onboard. SourceMash Technologies offers the best employee health insurance benefit to their employees family members under the same policy. Annual leaves are paid at the payment rate in the working period before the leave, and no untaken leaves can be considered part of the mandatory notice periods.
Posted 2 weeks ago
4.0 - 7.0 years
3 - 6 Lacs
Navi Mumbai
Work from Office
Job Role: Windows L2 Windows Server Administration AD Management IIS / DNS / DHCP Manage directory structures Manage domains VMWare Administration / VSphere Creating and Managing Virtual Machines and Templates Understanding of ESXi Installation, Configuration and Administration of Windows server 2008, 2012, 2016, 2019 Installing, Configuration & Managing TCP/IP, Active Directory, Group Policy And OU Day to day issues resolutions Tech / B.E 24 * 7 Shift
Posted 2 weeks ago
3.0 - 5.0 years
2 - 4 Lacs
Raigarh
Work from Office
Hands on experience on DNS, DHCP, Proxy, Antivirus, Citrix Xen, Hyper-V, VMWARE Knowledge on Microsoft Server Operating Systems Windows 2008 R2, 2012, 2016, 2019,2022 & patching management Linux Certification (Mandatory)
Posted 2 weeks ago
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