Team Leader - Tele collection -Bank Sales & Recovery-No of opening - 01 Primary objective is to supervise and manage Tele collections Team & to deliver continuous results, drive improvement through initiatives, identify gaps and fix them. Job Responsibilities: · Manage, monitor & motivate Teams. · Manage the Collection process for assigned Telesales team · Ensure Sales & Collection team are delivering individual calls target, SLA & KPI · Maximize Productivity by increasing Kept/Call, RPC%, PTP%, & kept% · Reviewing, Monitoring calls, Coaching and Feedback, Bottom Quartile Management, Individual Target settings, Weekly and monthly one on ones, analyzing relevant reports, making reports and reporting to management on areas of improvement. · To support in recruiting, developing and supporting a team delivering front line to ensure resolution of enquiries, complaints and request for services at the earliest possible opportunity. · Reviewing Attrition, Shrinkage, Roster. · Delivering given targets for resolution for the buckets aligned. · Basic understanding of dialer metrics/strategies. · To supervise the workload of the team, allocating team members to optimize service provision and administrative support across the hours of the operation of the Contact Centre. Desired Profile: · 3+ years exp overall experience in tele - collections. · Must have exposure to call center environment. · Must have Collections, Team Management Skills · Has knowledge about Shrinkage, Attrition, Quality, Feedback and coaching, KEPT%, KEPT/FTE Who should join: · Candidates who are result oriented · Who have relevant experience in Bank Sales & Recovery Tele Collection Executive- No of opening -10 Job description · Calling to the customers to remind their due date of installment. · Reminder calls to delinquent customers who failed to make the EMI payment. · Explain the consequences to customer of not paying on time. · Provide the options of payment channels for making the payment. · Fix appointment for the field collections team if customer asks for collecting payment from home. · Follow up with the customers till the payment is received. · Ensure that all details of the calls update on collections is updated on the system as per the process. Job Type: Full-time Pay: ₹20,000.00 - ₹30,000.00 per month Benefits: Cell phone reimbursement Health insurance Internet reimbursement Leave encashment Provident Fund Schedule: Morning shift Supplemental Pay: Performance bonus Experience: Bank Tele collation & Sales: 2 years (Preferred) Team Handling Bank collection : 3 years (Preferred) Telemarketing: 1 year (Preferred) Location: Ganapathi, Coimbatore, Tamil Nadu (Preferred) Work Location: In person
Urgent Recruitment-Dharshini Impex (P) Limited Designation: Merchandiser /Marketing Manager -Minimum 0-2 years’ Experience in Textile Fabric Sales and Male candidate who is from Erode - Location is required (Fresher Also can apply who is having Textile degree) Key roles and responsibilities: 1. Active outreach to current consumers and manage orders and dispatches on a regular basis 2. Promote new products among current clients 3. Run campaigns on social media handles from time to time 4. Target new geographies for expansion of client base Quality controller - Minimum 0-1 years’ Experience in Textile Fabric QC is required- Location Coimbatore Chinniyampalayam Industry: Textile Fabric Manufacturing Qualification: Dip,B.E.,B.Tech in Textile Technology. Benefits: Salary+ Travelling Allowance + PF & ESI Notice Period: Immediate / 15 days Interested Please Contact: 7305068887 /8925818289 (hrmanager@kiaramfi.com/ udayakumar@kiaramfi.com) Job Type: Full-time Pay: ₹15,000.00 - ₹18,000.00 per month Benefits: Cell phone reimbursement Health insurance Internet reimbursement Leave encashment Provident Fund Language: English (Preferred) Location: Erode, Tamil Nadu (Preferred) Work Location: In person