About Us: Dhaninfo is an IT enabled service company. We provide Digital Marketing, Data processing, Quality Control and Property Preservation & Inspections processing services. We are a team of young passionate individuals providing highly qualitative, timely delivered and cost-effective back-office services. We started in 2007 as an individual and today, with over 700 employees, we offer complete solution to our worldwide customers at the lowest possible cost and turnaround time. Job Role: As a customer support executive you will be responsible for ensuring customer satisfaction and retention by addressing inquiries, resolving issues, and providing assistance to customers. Key Responsibilities: 1. A professional approach in answering calls and provide information about products and services, taking input of issues and their redressal thereof. 2. Maintaining records of transactions and interactions. 3. Appropriate and timely follow-ups wherever required. 4. Escalate unresolved queries to respective departments for accurate redressal. 5. Familiar with CRM systems and practices. Required Experience and skills: 1. A minimum of 1-4 years of relevant experience is required. 2. Good Communication Skills. 3. Good Listening & Problem Solving Skills. 4. Ability to take and handle Stress and Pressure. 5. Good Interpersonal Skills. 6. Exhibiting patience in order to appease the most difficult clients. 7. Following through on inquiries to ensure completion and satisfaction of work. 8. Negotiating acceptable terms for both the company and the customer. Website - http://dhaninfo.com Job Type: Full-time Pay: ₹25,000.00 - ₹35,000.00 per month Benefits: Health insurance Schedule: Night shift Location: Kalyani Nagar, Pune, Maharashtra (Preferred) Work Location: In person
As a Business Analyst you will serve as a bridge between business stakeholders and technical teams, helping to ensure that solutions meet business needs and deliver value to the organization. This is a Non Technical Role. Key Responsibilities: Coordinate with clients through call & E-mails & Prepare technical reports by collecting, analyzing and summarizing information and trends. Improve systems by studying current practices; designing modifications. Contribute to team effort by accomplishing related results as needed. Define project requirements by identifying project milestones, phases and elements; forming project teams; establishing project budget. Required Skills: Effective communication skills. Proficiency in Microsoft Office applications, such as Excel, Word, and PowerPoint. Basic analytical skills to identify trends and patterns in data. Ability to manage time effectively to meet deadlines and prioritize tasks. Required Educational background: UG Qualification - BCA, BSc (C.S.), BE (CSIT,EE & ETC), BCCA or any Computer field (2023-25) Batch. PG Qualification - MCA, MSc(C.S.) , (2021-25) Batch Gap should not exceed more than 1 year. Rounds: Aptitude test, Typing test, In person Interview Job Type: Full-time Pay: ₹168,000.00 - ₹216,000.00 per year Ability to commute/relocate: Nagpur, Maharashtra: Reliably commute or planning to relocate before starting work (Preferred) Language: English (Required) Shift availability: Day Shift (Preferred) Night Shift (Preferred) Work Location: In person
About Us: Dhaninfo is an IT enabled service company. We provide Digital Marketing, Data processing, Quality Control and Property Preservation & Inspections processing services. We are a team of young passionate individuals providing highly qualitative, timely delivered and cost-effective back-office services. We started in 2007 as an individual and today, with over 700 employees, we offer complete solution to our worldwide customers at the lowest possible cost and turnaround time. Job Role: As a customer support executive you will be responsible for ensuring customer satisfaction and retention by addressing inquiries, resolving issues, and providing assistance to customers. Key Responsibilities: 1. A professional approach in answering calls and provide information about products and services, taking input of issues and their redressal thereof. 2. Maintaining records of transactions and interactions. 3. Appropriate and timely follow-ups wherever required. 4. Escalate unresolved queries to respective departments for accurate redressal. 5. Familiar with CRM systems and practices. Required Experience and skills: 1. A minimum of 1-4 years of relevant experience is required. 2. Good Communication Skills. 3. Good Listening & Problem Solving Skills. 4. Ability to take and handle Stress and Pressure. 5. Good Interpersonal Skills. 6. Exhibiting patience in order to appease the most difficult clients. 7. Following through on inquiries to ensure completion and satisfaction of work. 8. Negotiating acceptable terms for both the company and the customer. Website - http://dhaninfo.com Job Type: Full-time Pay: ₹25,000.00 - ₹35,000.00 per month Benefits: Health insurance Ability to commute/relocate: Kalyani Nagar, Pune, Maharashtra: Reliably commute or planning to relocate before starting work (Required) Application Question(s): Are you available to join us in 1-2 days, if shortlisted? Language: English (Required) Shift availability: Night Shift (Required) Work Location: In person
Job Role: As a Team Lead you will be responsible for driving team performance, fostering a positive work environment, and ensuring that team objectives are met effectively and efficiently. Designation: Team Lead Process: International Voice Experience: 3+ years (including 2+ years in a Lead role) Shift: 5 Days Working Qualification: Graduate/Postgraduate Location: Kalyani Nagar, Pune, Maharashtra Key Skills: ✔Excellent English Communication ✔Strong understanding of Attrition & Shrinkage ✔Ability to calculate, manage CSAT, AHT, TAT, SLA & Quality ✔Team Handling & Performance Management Key Responsibilities: 1. Create an inspiring team environment with an open communication culture. 2. Lead, mentor, and motivate a team of operations staff, ensuring adherence to company policies, procedures, and best practices. 3. Provide training, guidance, and development opportunities for team members. 4. Conduct regular performance reviews, manage disciplinary issues, and promote a culture of accountability and collaboration. 5. Oversee day-to-day operations within the department, ensuring all tasks are completed accurately and on time. 6. Monitor key performance indicators (KPIs) to ensure targets and performance standards are met. 7. Implement best practices and streamline processes to reduce costs and improve service delivery. 8. Contribute to strategic planning by providing insights and recommendations based on operational performance. 9. Foster a collaborative work environment, encouraging communication and knowledge sharing between teams. 10. Be a key point of contact for the allocated team you are managing and interact effectively with Senior Management in the pursuit of business goals. 11. Master the intricate details associated with each campaign such that a full accurate understanding of the task at hand is developed. 12. Build bridges with Agents and Management garnering trust and loyalty, and inspiring them to higher levels of performance and career development. 13. Be instrumental in delivering improvements to the team and pro. Interested? Share your updated resume at: nayan.bhore@dhaninfo.biz Job Type: Full-time Pay: ₹400,000.00 - ₹550,000.00 per year Application Question(s): Are you available to join immediately? Location: Kalyani Nagar, Pune, Maharashtra (Preferred) Work Location: In person