Senior Support Engineer II (Mainframe Storage) Precisely

6.0 - 11.0 years

27 - 40 Lacs

Noida, Bengaluru, Greater Noida

Hybrid

Role & responsibilities : A Mainframe Senior Software Support Engineer provides support for Precisely IBM Z products and is responsible for solving complex issues and developing unique solutions to make our customers successful. Our customers depend on our highly skilled technical engineers in our customer support group to help drive their success. Strong problem-solving skills, communication, and the ability to develop creative solutions are a must. Receive telephone calls and emails from English-speaking customers/partners concerning technical issues. Open Support cases for each call and update cases in the call tracking system on a consistent basis. Take ownership of customer/partner inquiries and gather and analyze appropriate diagnostic information. Follow up consistently with customers/partners as promised/agreed upon and subject to published service level agreements (SLAs). Escalate internally when necessary and follow through on all commitments. Understand the Severity of the issue and follow the internal escalation paths in a timely manner. Provide escalation assistance. Keep customers/partners informed of how and when problems are resolved within the severity levels time frame, always communicating in a professional manner both verbally and in written form. Assist internal resources such as pre-sales or services engineers during product demonstrations, installations, machine upgrades and product upgrades remotely over the telephone and via E-mail. Interface with development staff to test and resolve customer/partner issues. Interface with Product Management for enhancements request. Compose FAQs, document solutions, and knowledge base items. Review of knowledge base documentation prior to publication. Preferred candidate profile 6+ Years of experience with Storage Management Skills: VSAM (Virtual Storage Access Method) Managing structured file storage DFSMS (Data Facility Storage Management Subsystem) – Automating storage management DFSMShsm & DFSMSrmm – Handling hierarchical storage and tape management ICKDSF – Disk storage formatting and maintenance SDSF (System Display and Search Facility)– Monitoring storage activity Assembly Language Skills: IBM Assembler (HLASM)– Writing low-level mainframe programs Registers & Memory Management– Understanding CPU registers and memory allocation Macro Instructions– Using predefined assembly macros for efficiency Debugging & Optimization– Identifying and fixing assembly code errors I/O Operations– Handling data movement between storage and processing units Working knowledge of major z/OS ecosystem and subsystem components - JES, WLM, DB2, CICS, RACF, SMF, SMP/E, VSAM, IMS and USS. Proficient in use of systems tools and utilities – JCL, IDCAMS. Strong debugging and problem-solving skills, with experience with IPCS and reading system dumps. Good to Have: Understanding software design principles, software development lifecycle, system design, networking architecture, and database systems and concepts. Knowledge and experience with the following are a plus – Syncsort Mainframe products such as MFX, Ironstream, Zen, EZ-DB2 DTS Mainframe Storage Management Software z/OS Sorting, batch processing, security, or metric collection. Working knowledge of other OS platforms such as IBM iSeries (AS/400), Linux, Unix, Windows IBM z Certification. MS will be added advantage.

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Mainframe Storage Professional Atos

2.0 - 4.0 years

3 - 5 Lacs

Bengaluru

Work from Office

Who we are. We are a team of passionate experts with a clear ambition: applying digital technology to advance what matters for our clients and society. Together we create reliable and responsive digital foundations for the worlds businesses, institutions, and communities. Learn more on Install, update, and administer Mainframe operating system software. Perform changes within Company regulations and security standards. Assist with testing, implementation, and installation of new/improved systems, as well as product upgrades. Attend meetings and interact regularly with management, team, and clients to continuously improve services. Participate in On-Call rotation schedule. Knowledge of multiple Mainframe products such as Security Managers, Resource Managers, Performance Tools, Storage Managers, Schedulers, Applications Tools, Hardware Managers. JCL, ISPF, and SMP/E proficiency. Verbal and written proficiency in English Sysplex, Mainframe Hardware, ALC or REXX experience, UNIX Services, zLinux, zVM. Primary Skill: Mainframe Storage Keywords: DASD TAPE 3390 ICKDSF DFSMSHSM DFSMSRMM FDRABR, Mainframe Storage Engineering and Administration skills CA1 Tape housekeeping, PPRC, Mirror, Hyperswap, LCU, zEDC, CBRUXENT, SMS, Tapecopy, DBS. Role: z/OS Storage support - Customize and Maintain DFSMS-HSM-RMM/CA1 environment, customize maintain non-IBM storage products, FDR/CA-DISK/SVOS, Storage capacity monitoring, PPRC setup and Monitoring, VTS GRID monitoring, Incident and on call Support. Perform changes within Company regulations and security standards. Assist with testing, implementation, and installation of new/improved systems, as well as product upgrades. Attend meetings and interact regularly with management, team, and clients to continuously improve services. Participate in On-Call rotation schedule. Responsibilities: Expert in DFSMS-HSM-RMM-CA1-FDRABR, PPRC, VTS JCL, ISPF, and SMP/E experience. SMPE, zOS Preferred Skills: Senior level JCL Skills z/OS System level Skills. REXX Skills

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Mainframe Storage Professional Atos

2.0 - 4.0 years

3 - 5 Lacs

Chennai

Work from Office

z/OS Storage support - Customize and Maintain DFSMS-HSM-RMM/CA1 environment, Customize maintain non IBM storage products, FDR/CA-DISK/SVOS, Storage capacity monitoring, PPRC setup and Monitoring, VTS GRID monitoring, Incident and Oncall Support Perform changes within Company regulations and security standards. Assist with testing, implementation, and installation of new/improved systems, as well as product upgrades. Attend meetings and interact regularly with management, team, and clients to continuously improve services. Participate in On-Call rotation schedule. Education and/or Experience: Bachelors degree/technical certification in Computer Science and Solid zOS system programming skills Specific Requirements: Required: Expert in DFSMS-HSM-RMM-CA 1-FDRABR,PPRC,VTS , Exposure on CSM, Global Mirroring JCL, ISPF, and SMP/E experience. 3rd Party Products Level 1 System Program Skills. Verbal and written proficiency in English.

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