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8 - 12 years
20 - 30 Lacs
Hyderabad, Chennai, Bengaluru
Hybrid
Primary Skills (Must Have): Active Directory specialist including AD Domain migrations using Quest/ADMT or similar tool DNS, DHCP, ADFS, Azure AD, DFS Secondary Skills (Good to Have): M365, Wintel Key Responsibilities: Configuring and maintaining Active Directory services on Windows Server 2008, 2012, 2016, 2019 DC Good knowledge on FIM and ADFS Should have worked on GPO consolidation, OU restructuring, AD Sites, permissions, and Domain decommissioning and sizing projects Remediation of domains, Domain controllers build, Functional level upgrade Strong experience on Infrastructure assessment, solution design, architecture, planning, and execution for Active Directory domain migrations Experience on Active Directory domain migrations using Quest/ADMT or similar tool - This is a must Assessment of all domains and Forest along with IIS, File, Print, Database servers, etc. Implementation of Azure AD Connect, Conditional Access policies, MFA, FIDO Authentication, Windows Hello for Business setup Gather migration requirements interacting with multiple stakeholders and Application Owners Familiarity in the following areas: Single Sign On, directory schema, replication topology, RBAC, User lifecycle Managing Identity and Access Management of Azure subscriptions, Azure AD, Azure AD Application Proxy, Azure AD PTA Design and develop specialized automation tools, scripts, and processes for administration and performance monitoring Troubleshooting AD Domain migration-related issues and suggest best practices End to end support for migration of all directory objects. Expirence Requirments: Experience: Minimum 8 -12 years of experience Active Directory specialist including AD Domain migrations using Quest/ADMT or similar tool. Experience in syncing the Objects, users, groups, and workstations in Hybrid approach. Excellent knowledge of implementing Active Directory, DNS, DHCP. Good to have - understanding on authentication protocols such as SAML, WS-Fed, Oauth, and OpenID. Design and implementation of Active Directory Federation Services. Good to have Exposure on Azure Infrastructure as a service. A willingness to be flexible in responding to issues as they occur and the ability to identify product/deployment improvements to mitigate future occurrences. Self-motivated, Strong communication and team-building skills. Work iteratively in a team with continuous collaboration. Excellent client management skills. Ownership and accountability. Team player, ability to work with virtual teams. Ability to work in a variety of client settings and platforms. PowerShell: Knowledge of scripting is an add-on. Certification Required: AZ-104: Microsoft Azure Administrator Exam AZ-900: Microsoft Azure Fundamentals Tools Knowledge: Quest AD Migration Manager, Native Migration tools, ADMT, DHCP Migrations, File Services Migration, AD Health Checks. Qualifications: B. Tech in Computer Science.
Posted 1 month ago
4 - 7 years
5 - 9 Lacs
Ranchi
Work from Office
Providing inputs to the product development team during proto- stage to improve Serviceability and Maintainability (DFS Ensuring System Readiness for Parts before seeding / Launch of new Products (Creating Service kits, Child parts nos Define preliminary inventory norms for Warehouse and Dealerships Develop and Update Literature for existing products (Operators Manual, Parts catalogue Service Manual, Wall Charts, DATA book Create e- CATALOGUE (Parts) for all New Models Design special Service Tools for New Products so as to improve Service quality at Dealerships Enabling the MEC Team to impart Training on New Products (Provide technical inputs, Training aids, faculty Preferred Industries Automobile Tractor Education Qualification Diploma in Engineering; Bachelor of Engineering; Diploma in Engineering in Mechanical; Diploma in Engineering in Automobile; Diploma in Engineering in Agriculture; Bachelor of Engineering in Mechanical; Bachelor of Engineering in Automobile; Bachelor of Engineering in Agriculture Critical Experience System Generated Core Skills Communication Skills Customer Sensitivity Consumer Focus Customer Relationship Management (CRM) Customer Support Manpower Management Dealer Relationship Management Negotiation Training Development Revenue Generation SAP Service Planning Service Readiness Assessment Team Building Territory Coverage Optimization Warranty Management Designing Customer Experience Service Orientation Capability Building Service Quality Service Management
Posted 1 month ago
5 - 7 years
0 - 0 Lacs
Trivandrum
Work from Office
Role Proficiency: Resolve enterprise trouble tickets within agreed SLA and raise problem tickets for permanent resolution and/or provide mentorship (Hierarchical or Lateral) to junior associates Outcomes: 1) Update SOP with updated troubleshooting instructions and process changes2) Mentor new team members in understanding customer infrastructure and processes3) Perform analysis for driving incident reduction4) Escalate high priority incidents to customer and organization stakeholders for quicker resolution5) Contribute to planning and successful migration of platforms 6) Resolve enterprise trouble tickets within agreed SLA and raise problem tickets for permanent resolution7) Provide inputs for root cause analysis after major incidents to define preventive and corrective actions Measures of Outcomes: 1) SLA Adherence2) Time bound resolution of elevated tickets - OLA3) Manage ticket backlog timelines - OLA4) Adhere to defined process - Number of NCs in internal/external Audits5) Number of KB articles created6) Number of incidents and change ticket handled 7) Number of elevated tickets resolved8) Number of successful change tickets9) % Completion of all mandatory training requirements Outputs Expected: Resolution: Understand Priority and Severity based on ITIL practice resolve trouble ticket within agreed resolution SLA Execute change control tickets as documented in implementation plan Troubleshooting: Troubleshooting based on available information from previous tickets or consulting with seniors Participate in online knowledge forums reference. Covert the new steps to KB article Perform logical/analytical troubleshooting Escalation/Elevation: Escalate within organization/customer peer in case of resolution delay. Understand OLA between delivery layers (L1 L2 L3 etc) adhere to OLA. Elevate to next level work on elevated tickets from L1 Tickets Backlog/Resolution: Follow up on tickets based on agreed timelines manage ticket backlogs/last activity as per defined process. Resolve incidents and SRs within agreed timelines. Execute change tickets for infrastructure Installation: Install and configure tools software and patches Runbook/KB: Update KB with new findings Document and record troubleshooting steps as knowledge base Collaboration: Collaborate with different towers of delivery for ticket resolution (within SLA resolve L1 tickets with help from respective tower. Collaborate with other team members for timely resolution of tickets. Actively participate in team/organization-wide initiatives. Co-ordinate with UST ISMS teams for resolving connectivity related issues. Stakeholder Management: Lead the customer calls and vendor calls. Organize meeting with different stake holders. Take ownership for function's internal communications and related change management. Strategic: Define the strategy on data management policy management and data retention management. Support definition of the IT strategy for the function's relevant scope and be accountable for ensuring the strategy is tracked benchmarked and updated for the area owned. Process Adherence: Thorough understanding of organization and customer defined process. Suggest process improvements and CSI ideas. Adhere to organization' s policies and business conduct. Process/efficiency Improvement: Proactively identify opportunities to increase service levels and mitigate any issues in service delivery within the function or across functions. Take accountability for overall productivity efforts within the function including coordination of function specific tasks and close collaboration with Finance. Process Implementation: Coordinate and monitor IT process implementation within the function Compliance: Support information governance activities and audit preparations within the function. Act as a function SPOC for IT audits in local sites (incl. preparation interface to local organization mitigation of findings etc.) and work closely with ISRM (Information Security Risk Management). Coordinate overall objective setting preparation and facilitate process in order to achieve consistent objective setting in function Job Description. Coordination Support for CSI across all services in CIS and beyond. Training: On time completion of all mandatory training requirements of organization and customer. Provide On floor training and one to one mentorship for new joiners. Complete certification of respective career paths. Performance Management: Update FAST Goals in NorthStar track report and seek continues feedback from peers and manager. Set goals for team members and mentees and provide feedback Assist new team members to understand the customer environment Skill Examples: 1) Good communication skills (Written verbal and email etiquette) to interact with different teams and customers. 2) Modify / Create runbooks based on suggested changes from juniors or newly identified steps3) Ability to work on an elevated server ticket and solve4) Networking:a. Trouble shooting skills in static and Dynamic routing protocolsb. Should be capable of running netflow analyzers in different product lines5) Server:a. Skills in installing and configuring active directory DNS DHCP DFS IIS patch managementb. Excellent troubleshooting skills in various technologies like AD replication DNS issues etc.c. Skills in managing high availability solutions like failover clustering Vmware clustering etc.6) Storage and Back up:a. Ability to give recommendations to customers. Perform Storage & backup enhancements. Perform change management.b. Skilled in in core fabric technology Storage design and implementation. Hands on experience on backup and storage Command Line Interfacesc. Perform Hardware upgrades firmware upgrades Vulnerability remediation storage and backup commissioning and de-commissioning replication setup and management.d. Skilled in server Network and virtualization technologies. Integration of virtualization storage and backup technologiese. Review the technical diagrams architecture diagrams and modify the SOP and documentations based on business requirements.f. Ability to perform the ITSM functions for storage & backup team and review the quality of ITSM process followed by the team.7) Cloud:a. Skilled in any one of the cloud technologies - AWS Azure GCP.8) Tools:a. Skilled in administration and configuration of monitoring tools like CA UIM SCOM Solarwinds Nagios ServiceNow etcb. Skilled in SQL scriptingc. Skilled in building Custom Reports on Availability and performance of IT infrastructure building based on the customer requirements9) Monitoring:a. Skills in monitoring of infrastructure and application components10) Database:a. Data modeling and database design Database schema creation and managementb. Identify the data integrity violations so that only accurate and appropriate data is entered and maintained.c. Backup and recoveryd. Web-specific tech expertise for e-Biz Cloud etc. Examples of this type of technology include XML CGI Java Ruby firewalls SSL and so on.e. Migrating database instances to new hardware and new versions of software from on premise to cloud based databases and vice versa.11) Quality Analysis: a. Ability to drive service excellence and continuous improvement within the framework defined by IT Operations Knowledge Examples: 1) Good understanding of customer infrastructure and related CIs. 2) ITIL Foundation certification3) Thorough hardware knowledge 4) Basic understanding of capacity planning5) Basic understanding of storage and backup6) Networking:a. Hands-on experience in Routers and switches and Firewallsb. Should have minimum knowledge and hands-on with BGPc. Good understanding in Load balancers and WAN optimizersd. Advance back and restore knowledge in backup tools7) Server:a. Basic to intermediate powershell / BASH/Python scripting knowledge and demonstrated experience in script based tasksb. Knowledge of AD group policy management group policy tools and troubleshooting GPO sc. Basic AD object creation DNS concepts DHCP DFSd. Knowledge with tools like SCCM SCOM administration8) Storage and Backup:a. Subject Matter Expert in any of the Storage & Backup technology9) Tools:a. Proficient in the understanding and troubleshooting of Windows and Linux family of operating systems10) Monitoring:a. Strong knowledge in ITIL process and functions11) Database:a. Knowledge in general database management b. Knowledge in OS System and networking skills Additional Comments: L2 Desktop support engineer for Global Desktop Engineering team, concentrating on engineering and escalations support for Windows Desktop Operating Systems related to Physical, Virtual Desktops and other desktop applications. Key duties - Support and Maintain the Desktop platform and its infrastructure - Participate in Global Desktop OS patch management and deployment - Responsible for creating deployment packages and custom applications in an enterprise environment. - Be point for APAC end user services escalations and drive resolutions, bridge desktop engineering and regional EUS supports. - Ensure APAC nuances are captured and taken into consideration while adopting global standards - Coach End User Service team and Service Desks through new and routine tasks - Recommend new end user technologies and solutions to replace or enhance security, reliability, user experience - Participate in Global Technology projects as requested to provide guidance on desktop and end user experience - Work closely with Wintel, Network Engineers, and 3rd party support organizations in support of the Desktop platform. - Performs various reports required for tracking department's productivity. - Develop and maintain global workstation standards, processes, and documentation - Be familiar with next-generation Desktop platforms with high level of automation General skills - Client focused mindset - Have a history of working in a mission-critical environment. - Background in financial services or similar regulated industry preferred. - The ability to create high quality documentation for Desktop platforms. - Experienced supporting large and complex desktop environments, specifically VDI. - Experienced in working on large complex Desktop transformation programs - Experience with profile management and optimization - Experience creating and optimizing Citrix policies - Experience in application deployment - Experience in OS deployment - Experience in Patch Management - Advanced experience troubleshooting and optimizing VDI environments as well as physical - Experience with Windows client Migration - Willing to work in shift / weekend activities where needed Technical Skills - Citrix XenDesktop/XenApp 7.15+ - Microsoft Windows Operating Systems (Windows 7, Windows 10, Windows Server) Microsoft Group Policy PowerShell and automation SCCM 2012 R2+ App-V Troubleshooting Memory dump / Application dump Office365 Microsoft Azure - Appsense Environment manager Performance Manager Application Manager - Other AppSense Thin Client technologies VMware vSphere Skype for Business Sophos Lumension Service now, Logic monitor & Systrack Personal Attributes - Positive attitude capable of remaining positive when under immense pressure - A good communicator, and able to work collaboratively in a global team. - Someone who can operate in a fast-changing environment and take ownership of their work. - Someone who will challenge the status quo and improve the overall user experience. - Strong organizational and time management skills. - The applicant should be comfortable owning and swiftly resolving level 4 technical issues for our global client base. - An inquisitive thinker, with attention to detail. - CCEA (or CCP-V) and MCSE/MCITP certifications preferred Required Skills Citrix,Vulnerability Management,Gpo
Posted 2 months ago
3 - 5 years
8 - 9 Lacs
Bengaluru
Work from Office
You ll be our : New Product Quality Engineer - Electricals You ll be based at: Corporate office, Bangalore (IBC Knowledge Park) You ll be aligned with : New Product Quality Lead You ll be a member of: New Product Quality What you ll do at Ather: Actively participate in setting product quality targets and standards for the project Conduct DFMEAs during product development, identify risks, recommend mitigation plan validate effectiveness Define cases for simulation on based on usage / change contents, identify risks evaluate from design reviews other DFx studies (DFA/DFM/DFS) as part of design adequacy check Understand customer requirements product requirements and ensure test strategy is sufficient achieve reliability durability targets (Component pack level) with PV Lab Effective test build planning to ensure robust validation capturing all the variations possible in production Drive RCA and corrective actions for all bugs identified during development process using 8D methodology Actively participate in PFMEA sessions to ensure design requirements are met in process and feedback to design based on process bottlenecks - bridge between Dev Ops worlds Actively participate in supplier audits during PPAP audits and ensure all product quality requirements are met Lead customer complaint resolution by defining problems, prioritising with CFT and driving resolution through structured 8D method Ensure failure/issues/lessons learned are forwarded effectively to the new product development Here s what we are looking for: Thorough understanding of vehicle electrical components / peripherals like Lamps, switches, horn, electronic components, harness, power cables, locksets etc. Working experience in peripheral component design, microcontroller / microprocessor design, Gerber and PCB design, FMEAs and improvements, component / box build manufacturing processes and SMT, supplier EoL and product traceability requirements Experience in problem attribution definition, root cause analysis and countermeasure validation Working knowledge understanding of quality tools and methods (PPAP, 8D, SPC, DVP and build planning) What you ll bring to Ather: Bachelor / Masters degree in electrical engineering or equivalent from institute of repute 3-5 years of relevant experience in vehicle electricals working in large 2W / 4W OEMs ,\
Posted 2 months ago
5 - 7 years
0 - 0 Lacs
Hyderabad
Work from Office
Role Proficiency: Resolve enterprise trouble tickets within agreed SLA and raise problem tickets for permanent resolution and/or provide mentorship (Hierarchical or Lateral) to junior associates Outcomes: 1) Update SOP with updated troubleshooting instructions and process changes2) Mentor new team members in understanding customer infrastructure and processes3) Perform analysis for driving incident reduction4) Escalate high priority incidents to customer and organization stakeholders for quicker resolution5) Contribute to planning and successful migration of platforms 6) Resolve enterprise trouble tickets within agreed SLA and raise problem tickets for permanent resolution7) Provide inputs for root cause analysis after major incidents to define preventive and corrective actions Measures of Outcomes: 1) SLA Adherence2) Time bound resolution of elevated tickets - OLA3) Manage ticket backlog timelines - OLA4) Adhere to defined process - Number of NCs in internal/external Audits5) Number of KB articles created6) Number of incidents and change ticket handled 7) Number of elevated tickets resolved8) Number of successful change tickets9) % Completion of all mandatory training requirements Outputs Expected: Resolution: Understand Priority and Severity based on ITIL practice resolve trouble ticket within agreed resolution SLA Execute change control tickets as documented in implementation plan Troubleshooting: Troubleshooting based on available information from previous tickets or consulting with seniors Participate in online knowledge forums reference. Covert the new steps to KB article Perform logical/analytical troubleshooting Escalation/Elevation: Escalate within organization/customer peer in case of resolution delay. Understand OLA between delivery layers (L1 L2 L3 etc) adhere to OLA. Elevate to next level work on elevated tickets from L1 Tickets Backlog/Resolution: Follow up on tickets based on agreed timelines manage ticket backlogs/last activity as per defined process. Resolve incidents and SRs within agreed timelines. Execute change tickets for infrastructure Installation: Install and configure tools software and patches Runbook/KB: Update KB with new findings Document and record troubleshooting steps as knowledge base Collaboration: Collaborate with different towers of delivery for ticket resolution (within SLA resolve L1 tickets with help from respective tower. Collaborate with other team members for timely resolution of tickets. Actively participate in team/organization-wide initiatives. Co-ordinate with UST ISMS teams for resolving connectivity related issues. Stakeholder Management: Lead the customer calls and vendor calls. Organize meeting with different stake holders. Take ownership for function's internal communications and related change management. Strategic: Define the strategy on data management policy management and data retention management. Support definition of the IT strategy for the function's relevant scope and be accountable for ensuring the strategy is tracked benchmarked and updated for the area owned. Process Adherence: Thorough understanding of organization and customer defined process. Suggest process improvements and CSI ideas. Adhere to organization' s policies and business conduct. Process/efficiency Improvement: Proactively identify opportunities to increase service levels and mitigate any issues in service delivery within the function or across functions. Take accountability for overall productivity efforts within the function including coordination of function specific tasks and close collaboration with Finance. Process Implementation: Coordinate and monitor IT process implementation within the function Compliance: Support information governance activities and audit preparations within the function. Act as a function SPOC for IT audits in local sites (incl. preparation interface to local organization mitigation of findings etc.) and work closely with ISRM (Information Security Risk Management). Coordinate overall objective setting preparation and facilitate process in order to achieve consistent objective setting in function Job Description. Coordination Support for CSI across all services in CIS and beyond. Training: On time completion of all mandatory training requirements of organization and customer. Provide On floor training and one to one mentorship for new joiners. Complete certification of respective career paths. Performance Management: Update FAST Goals in NorthStar track report and seek continues feedback from peers and manager. Set goals for team members and mentees and provide feedback Assist new team members to understand the customer environment Skill Examples: 1) Good communication skills (Written verbal and email etiquette) to interact with different teams and customers. 2) Modify / Create runbooks based on suggested changes from juniors or newly identified steps3) Ability to work on an elevated server ticket and solve4) Networking:a. Trouble shooting skills in static and Dynamic routing protocolsb. Should be capable of running netflow analyzers in different product lines5) Server:a. Skills in installing and configuring active directory DNS DHCP DFS IIS patch managementb. Excellent troubleshooting skills in various technologies like AD replication DNS issues etc.c. Skills in managing high availability solutions like failover clustering Vmware clustering etc.6) Storage and Back up:a. Ability to give recommendations to customers. Perform Storage & backup enhancements. Perform change management.b. Skilled in in core fabric technology Storage design and implementation. Hands on experience on backup and storage Command Line Interfacesc. Perform Hardware upgrades firmware upgrades Vulnerability remediation storage and backup commissioning and de-commissioning replication setup and management.d. Skilled in server Network and virtualization technologies. Integration of virtualization storage and backup technologiese. Review the technical diagrams architecture diagrams and modify the SOP and documentations based on business requirements.f. Ability to perform the ITSM functions for storage & backup team and review the quality of ITSM process followed by the team.7) Cloud:a. Skilled in any one of the cloud technologies - AWS Azure GCP.8) Tools:a. Skilled in administration and configuration of monitoring tools like CA UIM SCOM Solarwinds Nagios ServiceNow etcb. Skilled in SQL scriptingc. Skilled in building Custom Reports on Availability and performance of IT infrastructure building based on the customer requirements9) Monitoring:a. Skills in monitoring of infrastructure and application components10) Database:a. Data modeling and database design Database schema creation and managementb. Identify the data integrity violations so that only accurate and appropriate data is entered and maintained.c. Backup and recoveryd. Web-specific tech expertise for e-Biz Cloud etc. Examples of this type of technology include XML CGI Java Ruby firewalls SSL and so on.e. Migrating database instances to new hardware and new versions of software from on premise to cloud based databases and vice versa.11) Quality Analysis: a. Ability to drive service excellence and continuous improvement within the framework defined by IT Operations Knowledge Examples: 1) Good understanding of customer infrastructure and related CIs. 2) ITIL Foundation certification3) Thorough hardware knowledge 4) Basic understanding of capacity planning5) Basic understanding of storage and backup6) Networking:a. Hands-on experience in Routers and switches and Firewallsb. Should have minimum knowledge and hands-on with BGPc. Good understanding in Load balancers and WAN optimizersd. Advance back and restore knowledge in backup tools7) Server:a. Basic to intermediate powershell / BASH/Python scripting knowledge and demonstrated experience in script based tasksb. Knowledge of AD group policy management group policy tools and troubleshooting GPO sc. Basic AD object creation DNS concepts DHCP DFSd. Knowledge with tools like SCCM SCOM administration8) Storage and Backup:a. Subject Matter Expert in any of the Storage & Backup technology9) Tools:a. Proficient in the understanding and troubleshooting of Windows and Linux family of operating systems10) Monitoring:a. Strong knowledge in ITIL process and functions11) Database:a. Knowledge in general database management b. Knowledge in OS System and networking skills Additional Comments: Job Title: O365 Administrator - L2 Location: Hyderabad Experience: 3-6 years Job Summary: We are seeking an experienced O365 Administrator (L2) to manage and support our Microsoft Office 365 environment. The ideal candidate will have strong expertise in O365 administration, troubleshooting, and user support, ensuring smooth operations and security compliance. Key Responsibilities: - Administer, configure, and manage Microsoft Office 365 services, including Exchange Online, SharePoint Online, Teams, OneDrive, and Intune. - Monitor and troubleshoot O365-related issues, including email flow, authentication, and service outages. - Manage Azure Active Directory (AAD), user provisioning, and group policies. - Implement and enforce security policies such as MFA, Conditional Access, and DLP. - Provide L2 support for end-users, resolving escalated tickets related to O365 services. - Perform tenant management tasks, including license assignments, mailbox migrations, and user permissions. - Work with Microsoft support to resolve complex issues. - Assist with Power Automate and PowerApps workflows. - Collaborate with IT teams on O365 adoption and best practices. - Maintain compliance with security and governance policies. Required Skills & Qualifications: - 3-6 years of experience in O365 administration and support. - Strong expertise in Exchange Online, SharePoint, Teams, and OneDrive. - Hands-on experience with Azure AD, PowerShell scripting, and Intune. - Good understanding of email security, spam filtering, and compliance policies. - Experience with incident management tools and ITIL processes. - Excellent troubleshooting and problem-solving skills. - Strong communication and customer support skills. Preferred Qualifications: - Microsoft Certifications: MS-100, MS-101, or AZ-104 (preferred but not mandatory). - Experience with hybrid Exchange environments. - Knowledge of Power Automate, PowerApps, and Defender for O365. Required Skills Microsoft Office,Exchange Online,Azure AD
Posted 2 months ago
10 - 15 years
17 - 25 Lacs
Mohali
Work from Office
Oreta is a leading technology services company that empowers business outcomes through advisory, delivery and managed services using network, cloud, security, and analytics. Our commitment to innovation and excellence has earned us numerous prestigious awards in the Australian technology sector, including recognition from ARN, Telstra, Deloitte and CRN. We maintain strategic partnerships with renowned industry leaders such as Microsoft, Telstra, Cisco, Sentinel One, Palo Alto Networks, VMware Premium, and Qualys, enabling us to deliver top-tier solutions and services. Role & responsibilities Delivery of projects related to O365, Teams calling, SharePoint, Microsoft Teams, Intune, Azure, Active Directory, endpoint security, email security and VDI Responding and resolving service tickets within the required SLAs for proactive and reactive support tickets Configuring/troubleshooting Microsoft Collaboration solutions, PCs and network equipment Troubleshooting and supporting Microsoft Collaboration solutions via our ticketing system, telephone, email, and in-person Monitoring and controlling usage and help identify efficiencies in process and solutions Upgrading devices/solutions to the latest patches and major releases Monitoring system performance and capacity, and providing periodic system status reports Performing timely escalations as per SLAs Providing inputs for creation of SOPs and process improvements Maintaining high customer satisfaction Working collaboratively with the Service Delivery and Support team, Investigating faults in customers' O365 environment and maximizing performance through ongoing monitoring and troubleshooting Updating network equipment to the latest firmware releases Reporting on service scope to key stakeholders Preferred candidate profile 3+ years experience working in some of the following areas: IT service desk experience PC deployment and build O365, Microsoft Teams, Intune, Azure, Active Directory, endpoint security, email security, VDI, IP Telephony, VPN O365 mailbox migrations, Sharepoint migrations M365- Windows 10 Exposure to Cisco, Meraki, Check Point and other vendors (desirable) Exposure to any Video conferencing equipment (desirable). Prior experience working in an ITIL environment Microsoft certified Associate: MD-100, MD-101, AZ-104, MS-700, MS-100 Prior experience with SCCM and Intune Perks and benefits Oreta takes pride in providing a service of excellence to our customers and looking after our employees who enable our business to succeed. The successful applicant will enjoy working in a collaborative environment in Chandigarh, India with a friendly and highly driven people (the Oreos), where ideas are always welcome and ongoing training and development is strongly encouraged. The renumeration will be negotiated and based on the relevant skills and experience of the successful applicant. If you are interested in a long-term career with potential to develop and grow with the business and are available to start immediately, then we look forward to hearing from you.
Posted 2 months ago
10 - 15 years
17 - 25 Lacs
Chandigarh
Work from Office
Oreta is a leading technology services company that empowers business outcomes through advisory, delivery and managed services using network, cloud, security, and analytics. Our commitment to innovation and excellence has earned us numerous prestigious awards in the Australian technology sector, including recognition from ARN, Telstra, Deloitte and CRN. We maintain strategic partnerships with renowned industry leaders such as Microsoft, Telstra, Cisco, Sentinel One, Palo Alto Networks, VMware Premium, and Qualys, enabling us to deliver top-tier solutions and services. Role & responsibilities Delivery of projects related to O365, Teams calling, SharePoint, Microsoft Teams, Intune, Azure, Active Directory, endpoint security, email security and VDI Responding and resolving service tickets within the required SLAs for proactive and reactive support tickets Configuring/troubleshooting Microsoft Collaboration solutions, PCs and network equipment Troubleshooting and supporting Microsoft Collaboration solutions via our ticketing system, telephone, email, and in-person Monitoring and controlling usage and help identify efficiencies in process and solutions Upgrading devices/solutions to the latest patches and major releases Monitoring system performance and capacity, and providing periodic system status reports Performing timely escalations as per SLAs Providing inputs for creation of SOPs and process improvements Maintaining high customer satisfaction Working collaboratively with the Service Delivery and Support team, Investigating faults in customers' O365 environment and maximizing performance through ongoing monitoring and troubleshooting Updating network equipment to the latest firmware releases Reporting on service scope to key stakeholders Preferred candidate profile 3+ years experience working in some of the following areas: IT service desk experience PC deployment and build O365, Microsoft Teams, Intune, Azure, Active Directory, endpoint security, email security, VDI, IP Telephony, VPN O365 mailbox migrations, Sharepoint migrations M365- Windows 10 Exposure to Cisco, Meraki, Check Point and other vendors (desirable) Exposure to any Video conferencing equipment (desirable). Prior experience working in an ITIL environment Microsoft certified Associate: MD-100, MD-101, AZ-104, MS-700, MS-100 Prior experience with SCCM and Intune Perks and benefits Oreta takes pride in providing a service of excellence to our customers and looking after our employees who enable our business to succeed. The successful applicant will enjoy working in a collaborative environment in Chandigarh, India with a friendly and highly driven people (the Oreos), where ideas are always welcome and ongoing training and development is strongly encouraged. The renumeration will be negotiated and based on the relevant skills and experience of the successful applicant. If you are interested in a long-term career with potential to develop and grow with the business and are available to start immediately, then we look forward to hearing from you.
Posted 2 months ago
4 - 6 years
6 - 8 Lacs
Mumbai, Delhi
Work from Office
Skills : Active Directory, Expert in Troubleshooting, configuring & managing Active Directory DS 2019, DFS (DFSR and DFSN), AD FS & AD CS, Microsoft Entra ID, AD FSNotice Period: 0-15 days
Posted 2 months ago
12 - 20 years
35 - 60 Lacs
Bengaluru
Work from Office
Who We Are At Kyndryl, we design, build, manage and modernize the mission-critical technology systems that the world depends on every day. So why work at Kyndryl? We are always moving forward – always pushing ourselves to go further in our efforts to build a more equitable, inclusive world for our employees, our customers and our communities. The Role I nfrastructure Specialists at Kyndryl are project-based subject matter experts in all things infrastructure – good at providing analysis, documenting and diagraming work for hand-off, offering timely solutions, and generally “figuring it out.” This is a hands-on role where your feel for the interaction between a system and its environment will be invaluable to every one of your clients. There are two halves to this role: First, contributing to current projects where you analyze problems and tech issues, offer solutions, and test, modify, automate, and integrate systems. And second, long-range strategic planning of IT infrastructure and operational execution. This role isn’t specific to any one platform, so you’ll need a good feel for all of them. And because of this, you’ll experience variety and growth at Kyndryl that you won’t find anywhere else. You’ll be involved early to offer solutions, help decide whether something can be done, and identify the technical and timeline risks up front. This means dealing with both client expectations and internal challenges – in other words, there are plenty of opportunities to make a difference, and a lot of people will witness your contributions. In fact, a frequent sign of success for our Infrastructure Specialists is when clients come back to us and ask for the same person by name. That’s the kind of impact you can have! This is a project-based role where you’ll enjoy deep involvement throughout the lifespan of a project, as well as the chance to work closely with Architects, Technicians, and PMs. Whatever your current level of tech savvy or where you want your career to lead, you’ll find the right opportunities and a buddy to support your growth. Boredom? Trust us, that won’t be an issue. Your future at Kyndryl There are lots of opportunities to gain certification and qualifications on the job, and you’ll continuously grow as a Cloud Hyperscaler. Many of our Infrastructure Specialists are on a path toward becoming either an Architect or Distinguished Engineer, and there are opportunities at every skill level to grow in either of these directions. Who You Are You’re good at what you do and possess the required experience to prove it. However, equally as important – you have a growth mindset; keen to drive your own personal and professional development. You are customer-focused – someone who prioritizes customer success in their work. And finally, you’re open and borderless – naturally inclusive in how you work with others. Required Technical and Professional Experience 9+ Years of experience AD Architecture in L4 Design, deploy, Installation, configuration and administration of Active Directory Domain controllers, DHCP, DNS, GPO, DFS, SCOM. Enterprise IT application experience Active directory operational management , Monitoring AD infrastructure , set up domain and forests securing resources using active directory, understanding back up , restoration procedures, Group policy management, DFS (distributed file system ) for file share knowledge on WIN, DNS, Quest tools Hands-on experience in at least one of the following: software development, DevOps engineering, systems administration, or systems architecture in public cloud AWS domain In-depth knowledge of Windows and Linux Operating Systems Must have experience driving for engineering solutions and working across teams Extensive experience and judgment to plan and accomplish goals Ability to apply general rules to specific problems to produce conclusions and responses. Ability to communicate effectively, both verbal and written Strong process improvement experience Preferred Technical and Professional Experience In depth knowledge of Amazon cloud hosting architecture with experience with AWS and Azure is a bonus Exceptional judgment and decision-making abilities Familiar with a variety of IT concepts, practices, and procedures Knowledge of design techniques, tools, and principals involved in production of precision technical plans, blueprints, drawings, and models Logic and reasoning to identify the strengths and weaknesses of alternative solutions, conclusions, or approaches to problems Strong analytical and problem-solving skills with high attention to details Being You Diversity is a whole lot more than what we look like or where we come from, it’s how we think and who we are. We welcome people of all cultures, backgrounds, and experiences. But we’re not doing it single-handily: Our Kyndryl Inclusion Networks are only one of many ways we create a workplace where all Kyndryls can find and provide support and advice. This dedication to welcoming everyone into our company means that Kyndryl gives you – and everyone next to you – the ability to bring your whole self to work, individually and collectively, and support the activation of our equitable culture. That’s the Kyndryl Way. What You Can Expect With state-of-the-art resources and Fortune 100 clients, every day is an opportunity to innovate, build new capabilities, new relationships, new processes, and new value. Kyndryl cares about your well-being and prides itself on offering benefits that give you choice, reflect the diversity of our employees and support you and your family through the moments that matter – wherever you are in your life journey. Our employee learning programs give you access to the best learning in the industry to receive certifications, including Microsoft, Google, Amazon, Skillsoft, and many more. Through our company-wide volunteering and giving platform, you can donate, start fundraisers, volunteer, and search over 2 million non-profit organizations. At Kyndryl, we invest heavily in you, we want you to succeed so that together, we will all succeed. Get Referred! If you know someone that works at Kyndryl, when asked ‘How Did You Hear About Us’ during the application process, select ‘Employee Referral’ and enter your contact's Kyndryl email address.
Posted 2 months ago
5 - 10 years
7 - 12 Lacs
Gurgaon
Work from Office
Role Description: The Senior (L2-L3) Active Directory Administrator would need to have at least 5 to 12 years of directly related experience supporting Active Directory operations and engineering. Resolves and appropriately completes assigned cases and change requests and acts as an escalation for support issues. Applies new solutions through research and collaboration with team and determines course of action for new application initiatives. Implements new software solutions as required by the business. The core infrastructure technology duties include enterprise Microsoft Active Directory and Windows file services architecture creation and management, global system security and policy configuration, and top-level support for enterprise-wide initiatives. Technical Skill : Active Directory Domain Services (AD DS) Active Directory Certificate Services Azure AD Microsoft CA, PKI Group Policy Objects Windows Severs 2012, 2016, 2019 Active Directory Federation Services DNS, DHCP, DFS PowerShell, Scripting Technical Experience : Experience on Microsoft Windows Server Administration, Active Directory administration and Azure AD administration. Capable to handle All Major Incidents related to Active Directory and Domain environment. Strong understanding of architecting and configuring Microsoft Windows OS technology including Active Directory Forests, Domains, Trusts, DNS, DHCP, Group Policy and Organizational Units. Implementation, management and troubleshooting of the Active Directory Domain Forest. Creation and removal of domains. Multi-forest management within the Active Directory as well as dealing with one-way and two-way trust relationships. Hands-on experience & Strong knowledge in AD Migrations, Transitions, Active directory Forest Implementation. Experience in AD Inter-Forest Migration using AD Manager, Quest/ADMT tools, AD connect deployments, AD Upgradation projects. Deployment/Administration of Azure AD Connect Tool, Configuring Synchronization Rules, Troubleshoot Synchronization Issues. Add, remove, and configure Active Directory sites, sitelinks, and subnets. Diagnose and resolve problems associated with the Directory Replication service. Hands-on experience & Strong knowledge in Shell Scripting and automation - Power Shell. Hands-on experience & Strong knowledge ADFS, DFS, Windows PKI. Working within the Active Directory database for maintenance, recovery, and troubleshooting. Monitoring connectivity, synchronization, replication, netlogon, time services, FSMO roles, schema, NTDS database partitions, DNS settings, SRV records, and trust relationships. Monitor and resolve security/ Vulnerability situations at all levels of the domain to ensure a stable and secure domain server environment. Advanced level of Administration of Windows server with active directory, DNS, DHCP and High Availability. Implement, monitor, and maintain Active Directory DC design, Schema, OU design, Active Directory replication topology, and DC backup/restore procedures. Utilize logical problem solving to find creative solutions to problems in the environment on a broad scale. Assist in management and support of internal and external DNS systems. Assist in management and support of internal DHCP architecture and scoping. Create and update technical documentation of operating procedures as needed. Able to work in 24x7 Shift environments, mostly on USA shifts.
Posted 2 months ago
5 - 10 years
8 Lacs
Pune, Bengaluru, Hyderabad
Work from Office
Role & responsibilities Role : Technical Lead Experience :- 5+ years Job Location :- Hyderabad Primary Secondary location - Bangalore and Pune Note: - Only Night Shifts. Shift Time :- 5.30 PM to 3.30 AM and 9.30 PM to 6.30 AM. Preferred candidate profile Job Description Standard for all Tracks The ideal candidate for the Support Engineer role should have over 9 years of experience in Windows Active Directory, including customer-facing or customer support roles. They should possess good communication skills and be flexible to work in shifts, following the US holiday calendar, with the majority of work time being in the EST time zone. Soft skills are essential, including leadership to handle technically challenging and politically sensitive customer situations. The candidate should have strong communication skills, with excellent spoken and written English, and the ability to gather information quickly, explain customer responsibilities, communicate next steps and status, and inspire confidence. The successful Support Engineer should have the drive and intellectual horsepower to resolve difficult customer issues, providing support through telephone, email, and chat services. Demonstrable troubleshooting skills and the ability to collaborate with cross-teams are also required. Team Handling Experience must Active Directory: Domain Controller promotion and restore. Group Policy , design, management and troubleshooting. AD Replication, Site, Sitelinks, and Bridgehead Servers Active Directory Authentication, Kerberos and NTLM Active Directory Domain Trust, Trust Types Account Lockout , event ID validation and troubleshooting. User Profile, Types of Profiles, and troubleshooting Windows Time, configuration, and troubleshooting Public key infrastructure (PKI), CA hierarchy, Configuration, design, and troubleshooting Active Directory Performance, DC high memory, CPU and crash troubleshooting DNS Server management including DNS zone migration, design, and configuration •DHCP Server management and IP address management FSMO Roles functionality of them. Difference between GPupdate gpupdate /force Sysvol folder how is it replicated. Group policy operational logs, gpsvc logs. AD replication, bridgehead server, intersite and intra site replication. Authentication in AD(Kerberos 3 phase ticketing, NTLM) delegation in Kerberos and types.
Posted 2 months ago
2 - 4 years
1 - 6 Lacs
Pune
Hybrid
Dear Candidate, Greetings from Unipart Group, We are hiring for Windows engineer in Pune. Job Role: Windows engineer Work location :- Pune Work Mode :- Hybrid Exp 3-4 yrs Strong knowledge of Windows Server OS (2016, 2019, 2022). Hands-on experience with Active Directory, DNS, DHCP, and Group Policies. Experience with server patching, backups, and monitoring tools. Knowledge of cloud platforms (Microsoft Azure, AWS). PowerShell scripting experience for automation and troubleshooting. Strong analytical and problem-solving skills. Good communication and documentation skills. knowledge of terraform Knowledge of infrastructure as code Experience with other programming/scripting languages like Python, Bash, or JavaScript (preferred).
Posted 2 months ago
5 - 8 years
8 - 10 Lacs
Hyderabad
Work from Office
The Senior (L2-L3) Active Directory Administrator would need to have at least 5 to 8 years of directly related experience supporting Active Directory operations and engineering. Resolves and appropriately completes assigned cases and change requests and acts as an escalation for support issues. Applies new solutions through research and collaboration with team and determines course of action for new application initiatives. Implements new software solutions as required by the business. The core infrastructure technology duties include enterprise Microsoft Active Directory and Windows file services architecture creation and management, global system security and policy configuration, and top-level support for enterprise-wide initiatives. Technical Skill : Active Directory Domain Services (AD DS) Active Directory Certificate Services Azure AD Microsoft CA, PKI Group Policy Objects Windows Severs 2012, 2016, 2019 Active Directory Federation Services Virtualizations DNS, DHCP, DFS PowerShell, Scripting Technical Experience : Experience on Microsoft Windows Server Administration, Active Directory administration and Azure AD administration. Capable to handle All Major Incidents related to Active Directory and Domain environment. Strong understanding of architecting and configuring Microsoft Windows OS technology including Active Directory Forests, Domains, Trusts, DNS, DHCP, Group Policy and Organizational Units. Implementation, management and troubleshooting of the Active Directory Domain Forest. Creation and removal of domains. Multi-forest management within the Active Directory as well as dealing with one-way and two-way trust relationships. Hands-on experience & Strong knowledge in AD Migrations, Transitions, Active directory Forest Implementation. Experience in AD Inter-Forest Migration using AD Manager, Quest/ADMT tools, AD connect deployments, AD Upgradation projects. Deployment/Administration of Azure AD Connect Tool, Configuring Synchronization Rules, Troubleshoot Synchronization Issues. Add, remove, and configure Active Directory sites, sitelinks, and subnets. Diagnose and resolve problems associated with the Directory Replication service. Hands-on experience & Strong knowledge in Shell Scripting and automation - Power Shell. Hands-on experience & Strong knowledge ADFS, DFS, Windows PKI. Working within the Active Directory database for maintenance, recovery, and troubleshooting. Monitoring connectivity, synchronization, replication, netlogon, time services, FSMO roles, schema, NTDS database partitions, DNS settings, SRV records, and trust relationships. Monitor and resolve security/ Vulnerability situations at all levels of the domain to ensure a stable and secure domain server environment. Advanced level of Administration of Windows server with active directory, DNS, DHCP and High Availability. Implement, monitor, and maintain Active Directory DC design, Schema, OU design, Active Directory replication topology, and DC backup/restore procedures. Utilize logical problem solving to find creative solutions to problems in the environment on a broad scale. Assist in management and support of internal and external DNS systems. Assist in management and support of internal DHCP architecture and scoping. Create and update technical documentation of operating procedures as needed. Able to work in 24x7 Shift environments, mostly on USA shifts.
Posted 2 months ago
4 - 8 years
4 - 8 Lacs
Pune
Work from Office
Design and development of CV, Steering and front axle aggregates knowledge Bus and load platform Casting and forging manufacturing processes knowledge, DMEA, DFA, DFS, DFM. Knowledge of DVP, 6 Hands on experience in CATIA. Ability to resolve the problems, Basic knowledge of vehicle dynamics ADAMs, MBD. Knowledge of Homologation requirements.
Posted 2 months ago
4 - 8 years
9 - 13 Lacs
Pune
Work from Office
CV vehicles rear axle, propeller shaft, wheels and tyres aggregates knowledge, 2. basic manufacturing processes knowledge, DMEA, DFA, DFS, DFM. Good Knowledge in joinery design, Bolted, Knowledge of homologation requirements, Knowledge of DVP, Hands on experience in CATIA. Ability to resolve the problems,
Posted 2 months ago
4 - 8 years
6 - 10 Lacs
Pune
Work from Office
CV vehicles suspension and lift axle along with mounting aggregates knowledge, Sheet metal, casting, forging manufacturing processes knowledge, DMEA, DFA, DFS, DFM. Good Knowledge in joinery design, Knowledge of DVP, Hands on experience in CATIA. Ability to resolve the problems
Posted 2 months ago
9 - 12 years
0 - 0 Lacs
Trivandrum
Work from Office
Role Proficiency: Resolve complex trouble tickets spanning across different technologies and fine tune infrastructure for optimum performance and/or provide technical and people leadership (Hierarchical or Lateral) Outcomes: 1) Mentor new team members in understanding customer infrastructure and processes2) Perform ticket data analysis for incident reduction3) Perform capacity planning based on increased demand 4) Perform root cause analysis to find out corrective and preventive actions after every major incidents and escalations5) Work on problem tickets for finding permanent solutions of repeated issues6) Review and approve roll out and roll back plan for change implementation and ensure adherence for preventing unauthorized changes7) Identify opportunities for continued service improvement and delivery excellence which contributes to cost and optimization benefits to customer Measures of Outcomes: 1) SLA Adherence2) Time bound resolution of elevated tickets - OLA3) Manage ticket backlog timelines - OLA4) Adhere to defined process - Number of NCs in internal/external Audits5) Number of KB articles created6) Number of incidents and change ticket handled 7) Number of elevated tickets resolved8) Number of successful change tickets9) % Completion of all mandatory training requirements Outputs Expected: Resolution: Understand Priority and Severity based on ITIL practice resolve trouble ticket within agreed resolution SLA Troubleshooting: Troubleshooting based on available information from previous tickets or consulting with seniors. Participate in online knowledge forums reference. Convert the new steps to KB article Perform logical/analytical troubleshooting. Work on problem tickets to identify permanent solutions. Work on and resolve complex tickets spanning across multiple technology towers Escalation/Elevation: Escalate within organization/customer peer in case of resolution delay. Understand OLA between delivery layers (L1 L2 L3 etc) adhere to OLA. Elevate to next level work on elevated tickets from L1 Tickets Backlog/Resolution: Follow up on tickets based on agreed timelines manage ticket backlogs/last activity as per defined process. Resolve incidents and SRs within agreed timelines. Execute change tickets for infrastructure Installation: Install and configure tools software and patches Runbook/KB: Update KB with new findings Document and record troubleshooting steps as knowledge base Collaboration: Collaborate with different towers of delivery for ticket resolution (within SLA resolve L1 tickets with help from respective tower. Collaborate with other team members for timely resolution of tickets. Actively participate in team/organization-wide initiatives. Co-ordinate with UST ISMS teams for resolving connectivity related issues Stakeholder Management: Lead the customer and vendor calls. Organize meeting with different stake holders. Take ownership for function's internal communications and related change management. Strategic: Define the strategy on data management policy management and data retention management. Support definition of the IT strategy for the function's relevant scope and be accountable for ensuring the strategy is tracked benchmarked and updated for the area owned. Process Adherence: Thorough understanding of organization and customer defined process. Suggest process improvements and CSI ideas. Adhere to organization' s policies and business conduct. Process/efficiency Improvement: Proactively identify opportunities to increase service levels and mitigate any issues in service delivery within the function or across functions. Take accountability for overall productivity efforts within the function including coordination of function specific tasks and close collaboration with Finance. Process Implementation: Coordinate and monitor IT process implementation within the function Compliance: Support information governance activities and audit preparations within the function. Act as a function SPOC for IT audits in local sites (incl. preparation interface to local organization mitigation of findings etc.) Work closely with ISRM (Information Security Risk Management). Coordinate overall objective setting preparation and facilitate process in order to achieve consistent objective setting in function Job Description. Coordination Support for CSI across all services in CIS and beyond. Training: On time completion of all mandatory training requirements of organization and customer. Provide On floor training and one to one mentorship for new joiners. Complete certification of respective career paths. Performance Management: Update FAST Goals in NorthStar track report and seek continues feedback from peers and manager. Set goals for team members and mentees and provide feedback. Assist new team members to understand the customer environment day-to-day operations and people management for example roster transport and leaves. Prepare weekly/Monthly/Quarterly governance review slides. Skill Examples: 1) Good communication skills (Written verbal and email etiquette) to interact with different teams and customers 2) Modify / Create runbooks based on suggested changes from juniors or newly identified steps3) Ability to work on an elevated server ticket and solve4) Networking:a. Trouble shooting skills in static and Dynamic routing protocolsb. Should be capable of running netflow analyzers in different product lines5) Servera. Skills in installing and configuring active directory DNS DHCP DFS IIS patch managementb. Excellent troubleshooting skills in various technologies like AD replication DNS issues etc.c. Skills in managing high availability solutions like failover clustering Vmware clustering etc.6) Storage and Back upa. Ability to give recommendations to customers. Perform Storage & backup enhancements. Perform change management.b. Skilled in in core fabric technology Storage design and implementation. Hands on experience on backup and storage Command Line Interfacesc. Perform Hardware upgrades firmware upgrades Vulnerability remediation storage & backup commissioning and de-commissioning replication setup and management.d. Skilled in server Network and virtualization technologies. Integration of virtualization storage and backup technologiese. Review the technical diagrams architecture diagrams and modify the SOP and documentations based on business requirements.f. Ability to perform the ITSM functions for storage & backup team and review the quality of ITSM process followed by the team.7) Clouda. Skilled in any one of the cloud technologies - AWS Azure GCP.8) Toolsa. Skilled in administration and configuration of monitoring tools like CA UIM SCOM Solarwinds Nagios ServiceNow etcb. Skilled in SQL scriptingc. Skilled in building Custom Reports on Availability and performance of IT infrastructure building based on the customer requirements9) Monitoringa. Skills in monitoring of infrastructure and application components10) Databasea. Data modeling and database design Database schema creation and managementb. Identify the data integrity violations so that only accurate and appropriate data is entered and maintained.c. Backup and recoveryd. Web-specific tech expertise for e-Biz Cloud etc. Examples of this type of technology include XML CGI Java Ruby firewalls SSL and so on.e. Migrating database instances to new hardware and new versions of software from on premise to cloud based databases and vice versa.11) Quality Analysis:a. Ability to drive service excellence and continuous improvement within the framework defined by IT Operations Knowledge Examples: 1) Good understanding of customer infrastructure and related CIs. 2) ITIL Foundation certification3) Thorough hardware knowledge 4) Basic understanding of capacity planning5) Basic understanding of storage and backup6) Networking:a. Hands-on experience in Routers switches and Firewallsb. Should have minimum knowledge and hands-on with BGPc. Good understanding in Load balancers and WAN optimizersd. Advance back and restore knowledge in backup tools7) Server:a. Basic to intermediate powershell / BASH/Python scripting knowledge and demonstrated experience in script based tasksb. Knowledge of AD group policy management group policy tools and troubleshooting GPO sc. Basic AD object creation DNS concepts DHCP DFSd. Knowledge with tools like SCCM SCOM administration8) Storage and Backup:a. Subject Matter Expert in any of the Storage and Backup technology9) Tools:a. Proficient in the understanding and troubleshooting of Windows and Linux family of operating systems10) Monitoring:a. Strong knowledge in ITIL process and functions11) Database:a. Knowledge in general database management b. Knowledge in OS System and networking skills Additional Comments: 8-12 years experienced M365 Administrator with expertise in Azure AD, Intune, and MDM has a broad set of responsibilities covering administration, optimization, solutioning, security, compliance, and troubleshooting. key roles and responsibilities: 1. Microsoft 365 Administration - Manage Microsoft 365 services (Exchange Online, SharePoint, Teams, OneDrive, etc.). - Oversee user provisioning and deprovisioning in Azure AD. - Enforce M365 security policies such as conditional access, MFA, and password policies. - Troubleshoot M365-related issues (email, authentication, Teams performance, etc.). - Monitor service health and updates in the Microsoft 365 Admin Center. 2. Azure AD Management - Configure and manage Azure AD users, groups, and roles. - Implement and maintain Conditional Access Policies. - Set up and manage Azure AD Connect and hybrid identity solutions. - Ensure SSO (Single Sign-On) and identity federation with third-party applications. - Monitor and troubleshoot Azure AD authentication and access issues. 3. Intune & MDM (Mobile Device Management) - Deploy and manage Microsoft Intune for endpoint management. - Configure and enforce MDM policies for Windows, iOS, Android, and macOS. - Implement device enrollment processes (BYOD and corporate-owned devices). - Manage compliance policies, ensuring endpoint security standards. - Deploy software, apps, and updates via Intune. - Troubleshoot device enrollment and policy application failures. 4. Security & Compliance - Ensure Zero Trust security principles in M365 & Azure AD. - Configure Microsoft Defender for Endpoint, M365 Defender, and Sentinel. - Implement DLP (Data Loss Prevention), encryption, and data retention policies. - Monitor audit logs and security reports for threats and anomalies. - Conduct regular security assessments and implement remediations. 5. Automation & Scripting - Use PowerShell for automation of M365, Azure AD, and Intune tasks. - Develop scripts for bulk user management, reporting, and policy enforcement. - Automate license assignments, compliance reporting, and monitoring. 6. Incident Management & Troubleshooting - Diagnose and resolve authentication, device compliance, and M365 service issues. - Work with Microsoft Premier Support for escalated issues. - Maintain documentation and knowledge base for troubleshooting and solutions. 7. Governance & Best Practices - Define and enforce M365 and endpoint management best practices. - Conduct training and knowledge-sharing sessions for IT teams. - Ensure compliance with organizational and regulatory policies Required Skills Microsoft Azure,Microsoft 365,Microsoft Intune,Mdm
Posted 2 months ago
7 - 9 years
0 - 0 Lacs
Trivandrum
Work from Office
Role Proficiency: Resolve enterprise trouble tickets within agreed SLA and raise problem tickets for permanent resolution and/or provide technical leadership (lateral or hierarchical) for the team to resolve customer issues Outcomes: 1) Update SOP with updated troubleshooting instructions and process changes2) Mentor new team members in understanding customer infrastructure and processes3) Perform analysis for driving incident reduction4) Escalate high priority incidents to customer and organization stakeholders for quicker resolution5) Contribute to planning and successful migration of platforms6) Perform root cause analysis to find out corrective and preventive actions after every major incidents and escalations7) Work on problem tickets for finding permanent solutions of repeated issues8) Create roll out and roll back plan for change implementation and ensure adherence for preventing unauthorized changes Measures of Outcomes: 1) SLA Adherence2) Time bound resolution of elevated tickets - OLA3) Manage ticket backlog timelines - OLA4) Adhere to defined process - Number of NCs in internal/external Audits5) Number of KB articles created6) Number of incidents and change ticket handled 7) Number of elevated tickets resolved8) Number of successful change tickets9) % Completion of all mandatory training requirements Outputs Expected: Resolution: Understand Priority and Severity based on ITIL practice resolve trouble ticket within agreed resolution SLA Troubleshooting: Troubleshooting based on available information from previous tickets or consulting with seniors. Participate in online knowledge forums reference. Covert the new steps to KB article Perform logical/analytical troubleshooting. Work on problem tickets to identify permanent solutions Escalation/Elevation: Escalate within organization/customer peer in case of resolution delay. Understand OLA between delivery layers (L1 L2 L3 etc) adhere to OLA. Elevate to next level work on elevated tickets from L1 Tickets Backlog/Resolution: Follow up on tickets based on agreed timelines manage ticket backlogs/last activity as per defined process. Resolve incidents and SRs within agreed timelines. Execute change tickets for infrastructure. Installation: Install and configure tools software and patches Runbook/KB: Update KB with new findings Document and record troubleshooting steps as knowledge base Collaboration: Collaborate with different towers of delivery for ticket resolution (within SLA); resolve L1 tickets with help from respective tower. Collaborate with other team members for timely resolution of tickets. Actively participate in team/organization-wide initiatives. Co-ordinate with UST ISMS teams for resolving connectivity related issues. Stakeholder Management: Lead the customer calls and vendor calls. Organize meeting with different stake holders. Take ownership for function's internal communications and related change management. Strategic: Define the strategy on data management policy management and data retention management. Support definition of the IT strategy for the function's relevant scope and be accountable for ensuring the strategy is tracked benchmarked and updated for the area owned. Process Adherence: Thorough understanding of organization and customer defined process. Suggest process improvements and CSI ideas. Adhere to organization' s policies and business conduct. Process/efficiency Improvement: Proactively identify opportunities to increase service levels and mitigate any issues in service delivery within the function or across functions. Take accountability for overall productivity efforts within the function including coordination of function specific tasks and close collaboration with Finance. Process Implementation: Coordinate and monitor IT process implementation within the function Compliance: Support information governance activities and audit preparations within the function. Act as a function SPOC for IT audits in local sites (incl. preparation interface to local organization mitigation of findings etc.) and work closely with ISRM (Information Security Risk Management). Coordinate overall objective setting preparation and facilitate process in order to achieve consistent objective setting in function Job Description. Coordination Support for CSI across all services in CIS and beyond. Training: On time completion of all mandatory training requirements of organization and customer. Provide On floor training and one to one mentorship for new joiners. Complete certification of respective career paths Performance Management: Update FAST Goals in NorthStar track report and seek continues feedback from peers and manager. Set goals for team members and mentees and provide feedback.Assist new team members in understanding the customer environment Skill Examples: 1) Good communication skills (Written verbal and email etiquette) to interact with different teams and customers. 2) Modify / Create runbooks based on suggested changes from juniors or newly identified steps3) Ability to work on an elevated server ticket and solve4) Networking:a. Trouble shooting skills in static and Dynamic routing protocolsb. Should be capable of running netflow analyzers in different product lines5) Server:a. Skills in installing and configuring active directory DNS DHCP DFS IIS patch managementb. Excellent troubleshooting skills in various technologies like AD replication DNS issues etc.c. Skills in managing high availability solutions like failover clustering Vmware clustering etc.6) Storage and Back up:a. Ability to give recommendations to customers. Perform Storage & backup enhancements. Perform change management.b. Skilled in in core fabric technology Storage design and implementation. Hands on experience on backup and storage Command Line Interfacesc. Perform Hardware upgrades firmware upgrades Vulnerability remediation storage & backup commissioning and de-commissioning replication setup and management.d. Skilled in server Network and virtualization technologies. Integration of virtualization storage and backup technologiese. Review the technical diagrams architecture diagrams and modify the SOP and documentations based on business requirements.f. Ability to perform the ITSM functions for storage & backup team and review the quality of ITSM process followed by the team.7) Cloud:a. Skilled in any one of the cloud technologies - AWS Azure GCP.8) Tools:a. Skilled in administration and configuration of monitoring tools like CA UIM SCOM Solarwinds Nagios ServiceNow etcb. Skilled in SQL scriptingc. Skilled in building Custom Reports on Availability and performance of IT infrastructure building based on the customer requirements9) Monitoring:a. Skills in monitoring of infrastructure and application components10) Database:a. Data modeling and database design Database schema creation and managementb. Identify the data integrity violations so that only accurate and appropriate data is entered and maintained.c. Backup and recoveryd. Web-specific tech expertise for e-Biz Cloud etc. Examples of this type of technology include XML CGI Java Ruby firewalls SSL and so on.e. Migrating database instances to new hardware and new versions of software from on premise to cloud based databases and vice versa.11) Quality Analysis: a. Ability to drive service excellence and continuous improvement within the framework defined by IT Operations Knowledge Examples: 1) Good understanding of customer infrastructure and related CIs. 2) ITIL Foundation certification3) Thorough hardware knowledge 4) Basic understanding of capacity planning5) Basic understanding of storage and backup6) Networking:a. Hands-on experience in Routers and switches and Firewallsb. Should have minimum knowledge and hands-on with BGPc. Good understanding in Load balancers and WAN optimizersd. Advance back and restore knowledge in backup tools7) Server:a. Basic to intermediate powershell / BASH/Python scripting knowledge and demonstrated experience in script based tasksb. Knowledge of AD group policy management group policy tools and troubleshooting GPO sc. Basic AD object creation DNS concepts DHCP DFSd. Knowledge with tools like SCCM SCOM administration8) Storage & Backup:a. Subject Matter Expert in any of the Storage and Backup technology9) Tools:a. Proficient in the understanding and troubleshooting of Windows and Linux family of operating systems10) Monitoring:a. Strong knowledge in ITIL process and functions11) Database:a. Knowledge in general database management b. Knowledge in OS System and networking skills Additional Comments: Linux Administration skills (RedHat/CentOS) having application deployment expertise in “Ruby on Rails” (if not experience in deploying Python Application in Linux) Must have skills: - Hands-on experience in setting up Ruby on Rails web applications on a Linux server, preferably RedHat, but other Linux distributions like Debian, OpenSUSE, or Ubuntu are also acceptable. Desirable: - Proficiency in configuring NGINX, Unicorn, or similar web server and app server combinations on the server. - Experience in hosting web applications on a URL for external access. - Familiarity with configuring the Capistrano deployment tool on a Linux server. Required Skills Linux Administration,Ruby On Rails,Redhat
Posted 2 months ago
6 - 10 years
18 - 25 Lacs
Delhi NCR, Noida, Gurgaon
Hybrid
Experience: 6+ Years in IT Infrastructure Operations & Support; Virtualisation, VMware Citrix, Nutanix Shift: US EST- Night Shift System Admin will be responsible for day-to-day IT infrastructure operations/supports/escalations. A person should have a deep understanding of IT Datacenter operations & technical processes. The person will be responsible for working with different multi-functional teams to onboard new transitions & processes or improving the existing ones. This role requires specialized technical skills in Windows Servers, Networking, Datacenter & cloud operations support to handle technical issues. PRINCIPAL RESPONSIBILITIES: - Working as System Admin is to support day-to-day IT infrastructure operations/ supports/ escalations & ensuring process alignment. Acting as process owner of Level 2 Support & escalations: 40% - Manage & lead Datacenter operations activities. Perform life cycle management of datacenter equipments. Coordinating with respective vendors & stakeholders.: 20% - Identifying gaps and improvement areas. Propose and implement corrective measures. Organize and prioritize workload. Imbibing new insights & suggestions for overall growth/improvement of process.: 15% - Maintaining documentation of new technical transitions/processes and ensuring the knowledge transfer to the team.: 10% - To prepare management reports & dashboards to track the critical KPIs 10% - Perform other duties, as assigned. 5% SKILLS, ABILITIES, AND OTHER ATTRIBUTES: - 6+ years of professional experience in IT Infrastructure Operations & Production Support environment. - Should have experience in leading technical transitions/projects, solutioning, data center consolidations, large scale enterprise systems integration, IT Strategy and Management, IT Transformations, Cloud Architecture and migrations. - Working with Service Delivery and Engineering teams to provide support as needed to clarify service expectations, including providing diagrams, verbal explanation, and written documentation. - Should be able to communicate & present solutions to respective stakeholders & senior leadership. - Strong hands-on experience in managing Active Directory, DNS, DFS, DHCP & Microsoft 365. - Strong troubleshooting skills in managing Windows/Linux servers performance issues & health checks. - Good hands on experience on Nutanix HCI, AHV, VMWare & Citrix Xendesktop VDI virtualization technologies. - Strong administration & troubleshooting skills on SSO, Okta, Microsoft MFA. - Hands on experience in patching & updating windows OS environment using MS Intune & WSUS servers. - Work with Security team to fix vulnerabilities identified in the systems & applications. - Strong understanding of Datacenter architecture, Virtualization, Storage, Network links LAN/WAN, firewalls, routers, switches & interfaces. - Should be able to perform BCP & DR solutions. - Experience in automation tools like Ansible, chef, puppet. - Facilitate investigation of complex technical issues, work with vendors if needed & evaluate RCAs. - Should have experience on monitoring tools like SolarWinds, Nagios, Datadog to monitor IT Infrastructure & services. - Have administration knowledge on Cloud models like Azure & AWS. - Strong understanding in ITIL Processes i.e. Incident/ Problem/ Change/ Event Management - Self motivated, able to prioritize and execute tasks in a high-pressure environment. - Consistent track record in bringing innovative ideas and its implementation to improve the overall effectiveness of IT Operations. - Advanced proficiency with MS Office Tools, Service Now, Reporting - Good communication & interpersonal skills. - Skill Set Tools: Windows OS 2019,2016,2012, Active Directory, Citrix, SCCM, OKTA, MFA,M365, SolarWinds, Databases, Linux OS RHEL/Ubuntu/Debian, VMWare & Hyper-V, Budgeting, Mentoring.
Posted 2 months ago
3 - 5 years
5 - 12 Lacs
Pune
Work from Office
Please share your CV on sv17@svmanagement.com Responsibilities B.E./B.Tech/M.Tech/Diploma in Mechanical Engineering, Tool Design, or Product Design. Minimum of 3-5 years of relevant experience in vehicle integration and DMU, preferably in trucks or buses. Strong knowledge of DFMEA (Design Failure Mode and Effects Analysis), DFA, DFS, DFM (Design for Manufacturing), and EBOM (Engineering Bill of Materials). Hands-on experience with CAD software, preferably Creo. Expert understanding of PLM and PDM tools such as Windchill, Teamcenter, Enovia, or equivalent. Define Vehicle architecture for electric vehicle packaging Establish overall vehicle dimensions and vehicle envelope and subsystem level. Conduct digital mock up studies of the EV vehicle for system, sub system and vehicle level analysis. Perform vehicle level performance calculations to meet design requirements. Manage the digital mock-up DMU process, including vehicle layout preparation and feasibility studies. Conduct design reviews at various stages for Design for Assembly (DFA), and Design for Safety (DFS), collaborating with cross functional teams. Ensure alignment of all parts to Design Verification Plan (DVP) during the virtual validation and prototype build phases. Manage vehicle integration, packaging the entire vehicle, and simulate static and dynamic clearance per Vehicle Level Objectives (VLO) guidelines. Oversee Vehicle DMU management in PLM and maintain its BOMs - Bill of materials.
Posted 2 months ago
6 - 9 years
8 - 12 Lacs
Maharashtra
Work from Office
Automotive Vehicles Brakes Designer with CATIA LocationChakan, Pune Exp4-10 Yrs Total Positions5 Linkhttps://forms.office.com/r/50HLDW00Kr Drive Location Tech Mahindra Ltd, Block no.3,5th floor,Rajiv Gandhi IT Park,Phase-3HinjewadiPune-411057 About The Role : Education BE Mandatory CV vehicles Brakes system , basic manufacturing processes knowledge, DMEA, DFA, DFS, DFM. Good Knowledge in joinery design, Bolted, Knowledge of homologation requirements, Knowledge of DVP, Hands on experience in CATIA . Ability to resolve the problems, Basic knowledge of CAE
Posted 2 months ago
7 - 9 years
0 - 0 Lacs
Pune
Work from Office
Role Proficiency: Resolve enterprise trouble tickets within agreed SLA and raise problem tickets for permanent resolution and/or provide technical leadership (lateral or hierarchical) for the team to resolve customer issues Outcomes: 1) Update SOP with updated troubleshooting instructions and process changes2) Mentor new team members in understanding customer infrastructure and processes3) Perform analysis for driving incident reduction4) Escalate high priority incidents to customer and organization stakeholders for quicker resolution5) Contribute to planning and successful migration of platforms6) Perform root cause analysis to find out corrective and preventive actions after every major incidents and escalations7) Work on problem tickets for finding permanent solutions of repeated issues8) Create roll out and roll back plan for change implementation and ensure adherence for preventing unauthorized changes Measures of Outcomes: 1) SLA Adherence2) Time bound resolution of elevated tickets - OLA3) Manage ticket backlog timelines - OLA4) Adhere to defined process - Number of NCs in internal/external Audits5) Number of KB articles created6) Number of incidents and change ticket handled 7) Number of elevated tickets resolved8) Number of successful change tickets9) % Completion of all mandatory training requirements Outputs Expected: Resolution: Understand Priority and Severity based on ITIL practice resolve trouble ticket within agreed resolution SLA Troubleshooting: Troubleshooting based on available information from previous tickets or consulting with seniors. Participate in online knowledge forums reference. Covert the new steps to KB article Perform logical/analytical troubleshooting. Work on problem tickets to identify permanent solutions Escalation/Elevation: Escalate within organization/customer peer in case of resolution delay. Understand OLA between delivery layers (L1 L2 L3 etc) adhere to OLA. Elevate to next level work on elevated tickets from L1 Tickets Backlog/Resolution: Follow up on tickets based on agreed timelines manage ticket backlogs/last activity as per defined process. Resolve incidents and SRs within agreed timelines. Execute change tickets for infrastructure. Installation: Install and configure tools software and patches Runbook/KB: Update KB with new findings Document and record troubleshooting steps as knowledge base Collaboration: Collaborate with different towers of delivery for ticket resolution (within SLA); resolve L1 tickets with help from respective tower. Collaborate with other team members for timely resolution of tickets. Actively participate in team/organization-wide initiatives. Co-ordinate with UST ISMS teams for resolving connectivity related issues. Stakeholder Management: Lead the customer calls and vendor calls. Organize meeting with different stake holders. Take ownership for function's internal communications and related change management. Strategic: Define the strategy on data management policy management and data retention management. Support definition of the IT strategy for the function's relevant scope and be accountable for ensuring the strategy is tracked benchmarked and updated for the area owned. Process Adherence: Thorough understanding of organization and customer defined process. Suggest process improvements and CSI ideas. Adhere to organization' s policies and business conduct. Process/efficiency Improvement: Proactively identify opportunities to increase service levels and mitigate any issues in service delivery within the function or across functions. Take accountability for overall productivity efforts within the function including coordination of function specific tasks and close collaboration with Finance. Process Implementation: Coordinate and monitor IT process implementation within the function Compliance: Support information governance activities and audit preparations within the function. Act as a function SPOC for IT audits in local sites (incl. preparation interface to local organization mitigation of findings etc.) and work closely with ISRM (Information Security Risk Management). Coordinate overall objective setting preparation and facilitate process in order to achieve consistent objective setting in function Job Description. Coordination Support for CSI across all services in CIS and beyond. Training: On time completion of all mandatory training requirements of organization and customer. Provide On floor training and one to one mentorship for new joiners. Complete certification of respective career paths Performance Management: Update FAST Goals in NorthStar track report and seek continues feedback from peers and manager. Set goals for team members and mentees and provide feedback.Assist new team members in understanding the customer environment Skill Examples: 1) Good communication skills (Written verbal and email etiquette) to interact with different teams and customers. 2) Modify / Create runbooks based on suggested changes from juniors or newly identified steps3) Ability to work on an elevated server ticket and solve4) Networking:a. Trouble shooting skills in static and Dynamic routing protocolsb. Should be capable of running netflow analyzers in different product lines5) Server:a. Skills in installing and configuring active directory DNS DHCP DFS IIS patch managementb. Excellent troubleshooting skills in various technologies like AD replication DNS issues etc.c. Skills in managing high availability solutions like failover clustering Vmware clustering etc.6) Storage and Back up:a. Ability to give recommendations to customers. Perform Storage & backup enhancements. Perform change management.b. Skilled in in core fabric technology Storage design and implementation. Hands on experience on backup and storage Command Line Interfacesc. Perform Hardware upgrades firmware upgrades Vulnerability remediation storage & backup commissioning and de-commissioning replication setup and management.d. Skilled in server Network and virtualization technologies. Integration of virtualization storage and backup technologiese. Review the technical diagrams architecture diagrams and modify the SOP and documentations based on business requirements.f. Ability to perform the ITSM functions for storage & backup team and review the quality of ITSM process followed by the team.7) Cloud:a. Skilled in any one of the cloud technologies - AWS Azure GCP.8) Tools:a. Skilled in administration and configuration of monitoring tools like CA UIM SCOM Solarwinds Nagios ServiceNow etcb. Skilled in SQL scriptingc. Skilled in building Custom Reports on Availability and performance of IT infrastructure building based on the customer requirements9) Monitoring:a. Skills in monitoring of infrastructure and application components10) Database:a. Data modeling and database design Database schema creation and managementb. Identify the data integrity violations so that only accurate and appropriate data is entered and maintained.c. Backup and recoveryd. Web-specific tech expertise for e-Biz Cloud etc. Examples of this type of technology include XML CGI Java Ruby firewalls SSL and so on.e. Migrating database instances to new hardware and new versions of software from on premise to cloud based databases and vice versa.11) Quality Analysis: a. Ability to drive service excellence and continuous improvement within the framework defined by IT Operations Knowledge Examples: 1) Good understanding of customer infrastructure and related CIs. 2) ITIL Foundation certification3) Thorough hardware knowledge 4) Basic understanding of capacity planning5) Basic understanding of storage and backup6) Networking:a. Hands-on experience in Routers and switches and Firewallsb. Should have minimum knowledge and hands-on with BGPc. Good understanding in Load balancers and WAN optimizersd. Advance back and restore knowledge in backup tools7) Server:a. Basic to intermediate powershell / BASH/Python scripting knowledge and demonstrated experience in script based tasksb. Knowledge of AD group policy management group policy tools and troubleshooting GPO sc. Basic AD object creation DNS concepts DHCP DFSd. Knowledge with tools like SCCM SCOM administration8) Storage & Backup:a. Subject Matter Expert in any of the Storage and Backup technology9) Tools:a. Proficient in the understanding and troubleshooting of Windows and Linux family of operating systems10) Monitoring:a. Strong knowledge in ITIL process and functions11) Database:a. Knowledge in general database management b. Knowledge in OS System and networking skills Additional Comments: Key Responsibilities - Be responsible for maintaining, and uplifting IAM PAM control. - Identify, investigate, and report potential Cybersecurity related exposures and recommend corrective action, maintaining SME support and/or ownership through to resolution. - Work alongside the IDAM Control Owners to record, monitor, and publish MI / KCI reporting; dashboards; for the Cybersecurity management and other appropriate stakeholders. Stakeholder Engagement: - Collaborate with business units and IT teams, to gather requirements and ensure smooth project execution. - Provide regular updates to senior management and other stakeholders. Governance and Compliance: - Experience of working in a regulated environment with exposure to global regulatory requirements, including GDPR, SOX, PCI DSS, and ISO 27001. - Implement robust governance practices to manage risks and ensure compliance. Team Coordination and Leadership: - Lead cross-functional teams, work alongside project managers, control owners, business analysts, and technical specialists. Foster collaboration and resolve conflicts to maintain project momentum. - Proven track record of working with technical, cybersecurity and/or operations teams. - Lead geographically disbursed team and pull them together to achieve common objectives. - Excellent written and verbal communications Process Improvement: - Continuously evaluate processes and propose enhancements to improve efficiency, scalability, and security. - Develop and implement best practices for project delivery. Risk and Issue Management - Identify, assess, and mitigate risks throughout the project lifecycle. - Proactively manage issues and dependencies to avoid project delays. Documentation - Project initiation, planning, execution, monitoring, and closure documentation including but not limit project charter, project plan, various status report, performance report and project closeout report. Experience: - Knowledge & Experience of Identity & Access Management (IAM) Controls - Technical background within security spaces- Privileged Access Management - Extensive knowledge on managing compliance IAM Security Standards - Able to understand Operating Effectiveness of IAM Secrets Controls, Identify Gaps and Remediate - Manage & Govern KPIs / KCIs / KRIs - Stakeholder Management - Across all Lines of Defence - Communication Skills for stakeholder collaboration on Standard Procedures and Best Practices - Role relevant qualifications, i.e.CISSP/CISM is desirable but not essential - Strong presentation and reporting skills. Required Skills Iam,Business Analysis,Cyber Security
Posted 2 months ago
4 - 9 years
0 Lacs
Bengaluru, Hyderabad
Work from Office
Designation: Senior Engineer / Specialist / Senior Specialist Role : SME / Technical Lead Experience :- 4+ years Job Location :- Hyderabad Primary Secondary location - Bangalore Note: - Only Night Shifts. Shift Time :- 5.30 PM to 3.30 AM and 9.30 PM to 6.30 AM. Role & responsibilities :- The ideal candidate for the Support Engineer role should have over 4 years of experience in Windows Active Directory, including customer-facing or customer support roles. They should possess good communication skills and be flexible to work in shifts, following the US holiday calendar, with the majority of work time being in the EST time zone. Soft skills are essential, including leadership to handle technically challenging and politically sensitive customer situations. The candidate should have strong communication skills, with excellent spoken and written English, and the ability to gather information quickly, explain customer responsibilities, communicate next steps and status, and inspire confidence. The successful Support Engineer should have the drive and intellectual horsepower to resolve difficult customer issues, providing support through telephone, email, and chat services. Demonstrable troubleshooting skills and the ability to collaborate with cross-teams are also required The successful Support Engineer should have the drive and intellectual horsepower to resolve difficult customer issues, providing support through telephone, email, and chat services. Demonstrable troubleshooting skills and the ability to collaborate with cross-teams are also required. Team Handling Experience must Preferred candidate profile :- Active Directory: Domain Controller promotion and restore. Group Policy , design, management and troubleshooting. AD Replication, Site, Sitelinks, and Bridgehead Servers Active Directory Authentication, Kerberos and NTLM Active Directory Domain Trust, Trust Types Account Lockout , event ID validation and troubleshooting. User Profile, Types of Profiles, and troubleshooting Windows Time, configuration, and troubleshooting Public key infrastructure (PKI), CA hierarchy, Configuration, design, and troubleshooting Active Directory Performance, DC high memory, CPU and crash troubleshooting DNS Server management including DNS zone migration, design, and configuration •DHCP Server management and IP address management FSMO Roles functionality of them. Difference between GPupdate gpupdate /force Sysvol folder how is it replicated. Group policy operational logs, gpsvc logs. AD replication, bridgehead server, intersite and intra site replication. Authentication in AD(Kerberos 3 phase ticketing, NTLM) delegation in Kerberos and types.
Posted 2 months ago
6 - 10 years
8 - 12 Lacs
Chennai
Work from Office
Role Description: This role is a senior position equivalent to a Level 3 SOC analyst. In this role, You are expected to manage the Cyber Defence Centre (SOC), which is a 24/7 environment. Handle security incidents and able to provide rapid response with a deep understanding of IT Network Infrastructure tools and Technologies. Primary Responsibilities: \ u25CF Member of a critical role in our cyber security function to ensure enterprise and client data is secure and private. You will help provide 24x7 monitoring for the organization by acting as the first line of defense against potentially malicious events. Support the Security Operations Centre with enhancing SOC tools including the design/improvement of working practices and incident responses Threat Hunting - Analyses security system logs, security tools, and available data sources on a day-to-day basis to identify attacks against the enterprise and report on any irregularities, issues related to improper access patterns, trending, and event correlations and make suggestions for detection rules and system tuning. Performs research into emerging threat sources and develops threat profiles. Keep updated on the latest cybersecurity threats. Has a sound understanding of SIEM, PAM, CASB, EDR, other threat detection platforms, and Incident Response tools. Develop and execute a crisis communication plan for CXO and other stakeholders. Measures SOC performance metrics and communicates the value of security operations to business leaders. Requirements: Security Incident Response and Handling techniques Log management and filtering solutions Windows Server-based systems including DNS, DHCP, IIS, NPS, RDS, DFS, Hyper-V Cloud platforms (i.e. Azure / AWS) VMware and similar virtualization technologies Virtualization principles aTechnologies PKI Networking principles Working knowledge of compliance standards such as ISO27001, PCI-DSS Cyber Essentials Plus SIEM Tools Nessus or other Vulnerability management tool Security principles and operations Firewall, IDS/IPS configuration Email and Web filtering services and configuration Preferred Qualification BachelorDegree in computer science with a minimum of 7 years related experience. Experience working in or with a Security Operations Centre and managing security issues and incidents.
Posted 2 months ago
3 - 7 years
3 - 6 Lacs
Pune
Work from Office
Role: Active Directory Location Pune Experience: 5+ years Job Description Expert in Troubleshooting, configuring managing Active Directory Domain services, DFS (DFSR and DFSN) Strong knowledge of Active Directory FSMO roles and Functional level. Windows Performance Tuning and troubleshooting. Configure and Manage Active Directory Domain services Sites and Replication. Implement and Administer Active Directory LDS. Hands-on knowledge in various recovery scenarios of Active Directory, DNS, DHCP, Clusters. Configure DR for Windows Server Roles and Features. Knowledge on recovering of Active Directory various Windows roles and features. Expert in Terminal Server / RDS, IIS administration. Strong knowledge of User Profile Management and client-side caching. Configure and manage the Azure Active Directory. Understanding on Azure Active directory Connect. Understanding on Azure Backup.
Posted 2 months ago
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