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6.0 - 12.0 years
0 Lacs
karnataka
On-site
At CGI, as a member of our team, you will be part of a company that has grown to 72,000 professionals in 40 countries since its establishment in 1976. CGI is a leading IT and business process services firm dedicated to ensuring client success. With global resources, expertise, stability, and a team of dedicated professionals, we are committed to achieving results for our clients and members. Join us in our journey of growth and success by visiting www.cgi.com. This position offers a competitive compensation package, along with opportunities for professional development and career growth. Full-time, permanent members will enjoy benefits starting from the first day of employment, including a paid time-off program, profit participation, and stock purchase plans. We appreciate all applicants for their interest, but only selected candidates will be contacted for interviews. Please note that we do not accept unsolicited agency referrals. Qualifications: - Total Experience: 8-12 years - Minimum Experience in Pega: 6 years - Mandatory certification: Pega CLSA - Mandatory Skills: Pega Application Design Best practices and Code Quality - Recommended Skills: Pega Customer Service Framework Your future duties and responsibilities as a Pega Lead System Architect (LSA) will include: - Demonstrating all the skills listed under Certified Senior System Architect (CSSA) - Leading at least 2 to 3 end-to-end project lifecycles as a Pega Lead System Architect - Designing applications from scratch, including situational layer cake, Enterprise class structure, and Organization structure mapping - Experience in Pega applications upgrade - Working on Pega 8.x versions and designing application from Scratch - Handling Pega API, Integration, JavaScript API, Listeners, Email Channel - Knowledge of Object-oriented development concepts, SSO, Authentication, RBAC, ABAC, CBAC - Leading development team, ensuring implementation of Pega best practices - Performing code reviews, ensuring compliance with application quality - Providing thought leadership, collaborating with team members, and solving complex business requirements - Integrating new teams into the Pega framework, managing stakeholders, and communicating effectively - Establishing standards within the workflow & case management space and the Pega framework - Ensuring Agile methodologies and DevOps framework usage At CGI, we believe in ownership, teamwork, respect, and belonging. As a CGI Partner, you will have the opportunity to contribute to our collective success, develop innovative solutions, collaborate with global teams, and shape your career in a company built for growth and lasting impact. Join our team and be part of one of the largest IT and business consulting services firms in the world.,
Posted 1 day ago
5.0 - 8.0 years
4 - 8 Lacs
chennai
Work from Office
Role Purpose The purpose of this role is to lead DevOps team to facilitate better coordination among operations, development and testing functions by automating and streamlining the integration and deployment processes Do Drive technical solution support to the team to align on continuous integration (CI) and continuous deployment (CD) of technology in applications Design and define the overall DevOps architecture/ framework to for a project/ module delivery as per the client requirement Decide on the DevOps tool & platform and which needs to be deployed aligned to the customers requirement Create a tool deployment model for validating, testing and monitoring performance and align or provision for resources accordingly Define & manage the IT infrastructure as per the requirement of the supported software code Manage and drive the DevOps pipeline that supports the application life cycle across the DevOps toolchain from planning, coding and building, to testing, to staging, to release, configuration and monitoring Work with the team to tackle the coding and scripting needed to connect elements of the code that are required to run the software release with operating systems and production infrastructure with minimum disruptions Ensure on boarding application configuration from planning to release stage Integrate security in the entire dev-ops lifecycle to ensure no cyber risk and data privacy is maintained Provide customer support/ service on the DevOps tools Timely support internal & external customers escalations on multiple platforms Troubleshoot the various problems that arise in implementation of DevOps tools across the project/ module Perform root cause analysis of major incidents/ critical issues which may hamper project timeliness, quality or cost Develop alternate plans/ solutions to be implemented as per root cause analysis of critical problems Follow escalation matrix/ process as soon as a resolution gets complicated or isnt resolved Provide knowledge transfer, sharing best practices with the team and motivate Team Management Resourcing Forecast talent requirements as per the current and future business needs Hire adequate and right resources for the team Train direct reportees to make right recruitment and selection decisions Talent Management Ensure 100% compliance to Wipros standards of adequate onboarding and training for team members to enhance capability & effectiveness Build an internal talent pool of HiPos and ensure their career progression within the organization Promote diversity in leadership positions Performance Management Set goals for direct reportees, conduct timely performance reviews and appraisals, and give constructive feedback to direct reports. Incase of performance issues, take necessary action with zero tolerance for will based performance issues Ensure that organizational programs like Performance Nxtarewell understood and that the team is taking the opportunities presented by such programs to their and their levels below Employee Satisfaction and Engagement Lead and drive engagement initiatives for the team Track team satisfaction scores and identify initiatives to build engagement within the team Proactively challenge the team with larger and enriching projects/ initiatives for the organization or team Exercise employee recognition and appreciation Deliver No. Performance Parameter Measure 1. Continuous Integration, Deployment & Monitoring 100% error free on boarding & implementation 2. CSAT Manage service tools Troubleshoot queries Customer experience 3. Capability Building & Team Management % trained on new age skills, Team attrition %, Employee satisfaction score Mandatory Skills: Enterprise Platform Devops Tools. Experience: 5-8 Years.
Posted 6 days ago
2.0 - 6.0 years
0 Lacs
karnataka
On-site
As a Technical Specialist Principal Applications Analyst I, you will be responsible for leading the definition, design, and building of technology solutions to support business requirements. Your role will involve collaborating with business teams, development, QA, Dev Ops, and end users to define functional requirements, design, implement, and maintain software systems. You will manage multiple complex projects, including custom and packaged/ERP solutions such as Oracle, Microsoft, and Salesforce. Your experience in large-scale, global implementations will be crucial in ensuring successful project delivery. Your key responsibilities will include: - Understanding applications, business processes, system integration, and data integration to analyze requirements effectively. - Managing complex projects using Agile methodologies like SCRUM, Kanban, and Scaled Agile. - Serving as a mentor and subject-matter expert to build well-designed systems with seamless user experience. - Collaborating with various teams to implement and maintain systems based on scope, priorities, and budget. - Creating key requirements artifacts such as Scope Document, Business Requirements Document, Use Cases, Gap Analysis, and User Stories. - Conducting interviews with non-technical managers to understand complex business processes and document detailed requirements. Required Qualifications: Skills: - Excellent functional skills with Oracle ERP R12 and Oracle SaaS Cloud. - Proficiency in PL/SQL, SQL, Workflow, Forms, Reports, and Oracle development tools. - Expertise in Oracle Advanced Pricing, Modifiers, and Oracle Order to Cash cycles. - Strong understanding of relational databases, ERDs, and troubleshooting experience. - Experience with change management tools, Oracle APIs, and global implementations. - Ability to work in a fast-paced agile environment and excellent communication skills. Experience: - 6+ years in the Technology/IT industry and business application analysis. - Familiarity with enterprise and consumer technology concepts. - Proficiency in Microsoft Office and working with packaged applications such as Oracle or Microsoft. - Project Delivery lead experience and mentoring junior team members. Education: - Bachelor's degree in Computer Science, Information Technology, or related field. Preferred Qualifications: - Project management or product management experience. - Strong oral and written communication skills. - Interpersonal, conflict resolution skills, and ability to work in a team. - Master's in a related specialization, certifications, and experience with Multi-level marketing companies.,
Posted 2 weeks ago
4.0 - 9.0 years
5 - 10 Lacs
Hyderabad, Telangana, India
On-site
POSITION RESPONSIBILITIES Percent of Time: Collaborate with US and International Stakeholders Regularly engage with US and international stakeholders to review, refine, clarify, and prioritize user stories based on the agreed prioritization framework using Agile tools such as JIRA , Asana , and Confluence . (30%) Generate Documentation and Deliverables Create appropriate documentation and deliverables to support the successful delivery of projects. (20%) Collaborate with Cross-Functional and Technical Teams Work with cross-functional teams and technical teams to design solutions and meet business requirements. (15%) Establish and Maintain Business Relationships Build and maintain strong business relationships with key internal customers, including Sales, Service, Enabling Function, and Sustainability teams, as well as peers. (15%) Leverage Industry Best Practices Engage and manage relationships with select strategic external partners/subject matter experts to develop, upgrade, or enhance systems and processes, following industry best practices. (20%) ORGANIZATIONAL RELATIONSHIPS Collaborate with the Commercial cross-functional team that includes but is not limited to Functional SMEs, Developers, Product Owners, Zoetis Business, Managed Service Providers, and Project Managers. EDUCATION AND EXPERIENCE Bachelor's degree in Computer Science or a related field. 4+ years of experience with Five9 Call Center systems. Background in life science / animal health is a plus. Experience working with cross-functional teams and the ability to collaborate in a matrix organization, driving global collaboration across functions and regions. TECHNICAL SKILLS REQUIREMENTS Basic Qualifications: Working experience in Agile technologies such as JIRA and Confluence . Proficiency in gathering business requirements and facilitating meetings with different stakeholders across business and technical teams. Excellent communication and interpersonal skills to interact with various stakeholders and convey information clearly and effectively. Strong critical thinking skills to identify and resolve issues, devise creative solutions, and make informed decisions. Demonstrated in-depth knowledge of Five9 Call Center applications. Strong working experience in Agile methodology and DevOps framework . Strong problem-solving skills with the ability to work cross-functionally in a fast-paced and rapidly changing environment, either on a team or as an individual contributor. Clear understanding of SDLC best practices , including iterative and incremental development, and support for compliance requirements. Strong organizational skills to manage fluctuating workloads, multiple priorities, and competing time demands. Ability to align and influence multiple stakeholders for the delivery of competing priorities. Possess attributes such as a strong work ethic, being action-oriented, logical thinking, and conflict management. Proven customer focus with a high tolerance for ambiguity, as well as flexibility and adaptability. PHYSICAL POSITION REQUIREMENTS Working Hours: 10:00 AM 9:00 PM India Time . EMPLOYMENT TYPE Full-time align
Posted 3 weeks ago
4.0 - 8.0 years
0 Lacs
hyderabad, telangana
On-site
Join us at Zoetis India Capability Center (ZICC) in Hyderabad, where innovation meets excellence. As part of the world's leading animal healthcare company, ZICC is at the forefront of driving transformative advancements and applying technology to solve the most complex problems. Our mission is to ensure sustainable growth and maintain a competitive edge for Zoetis globally by leveraging the exceptional talent in India. At ZICC, you'll be part of a dynamic team that partners with colleagues worldwide, embodying the true spirit of One Zoetis. Together, we ensure seamless integration and collaboration, fostering an environment where your contributions can make a real impact. Be a part of our journey to pioneer innovation and drive the future of animal healthcare. The Five9 Business Analyst will be responsible for collaborating with the business to assist with building business cases for customer engagement capabilities. This will be achieved through the expansion or introduction of new Five9 functionalities to increase customer engagement. This role should become the trusted advisor to key stakeholders for continued growth and expansion of the Zoetis Five9 technology roadmap. The Five9 Business Analyst will partner with the key business stakeholders in US and International markets for development and ongoing review of potential use cases, while ensuring it will meet global priorities, corporate objectives and fulfillment of end user requirements. This role will also partner with technical teams to perform solution design and implementation of enhancements, ensuring successful cross team coordination and harmonization across the globe. **Position Responsibilities:** - Collaborate with US and International stakeholders in a regular cadence to review, refine, clarify, and prioritize user stories based on agreed prioritization framework using Agile tools such as JIRA, Asana, and Confluence (30%) - Generate appropriate documentation and deliverables to support successful delivery of projects (20%) - Collaborate with cross-functional and technical teams to design solutions and meet business requirements (15%) - Establish and maintain business relationships with key internal customers including Sales, Service, Enabling Function, and Sustainability teams, as well as peers (15%) - Leverage industry best practice by engaging and managing corporate relationships with select strategic external partners/subject matter experts to develop, upgrade, or enhance system/processes (20%) **Organizational Relationships:** Commercial cross-functional team that includes but not limited to Functional SMEs, Developers, Product Owners, Zoetis Business, Managed Service Providers, Project Managers. **Education and Experience:** - Bachelor's degree in Computer Science or a related field - 4+ years of Five9 Call Center experience - Background in life science / animal health is a plus - Experience working with cross-functional teams and the ability to work in a matrix organization, driving collaboration across the globe/functions/regions **Technical Skills Requirements:** - Working experience in Agile technologies such as JIRA and Confluence - Proficiency in gathering business requirements and facilitating meetings with different stakeholders across business and technical teams - Communication and interpersonal skills to interact with various stakeholders and convey information clearly and effectively - Critical thinking to identify and resolve issues, devise creative solutions, and make informed decisions - Demonstrated in-depth knowledge of Five9 Call Center applications - Strong working experience on Agile methodology and DevOps framework - Strong problem-solving skills with the ability to work cross-functionally in a fast-paced and rapidly changing work environment either on a team or as an individual contributor - Clear understanding of SDLC best practices including iterative and incremental development and support compliance requirements - Strong organizational skills to manage fluctuating workload, multiple priorities, and competing time demands - Ability to align and influence multiple stakeholders for delivery of competing priorities - Possess attributes such as a strong work ethic, action-oriented, logical thinking, and conflict management - Proven customer focus with a high tolerance for ambiguity, as well as flexibility and adaptability **Physical Position Requirements:** Working Hours: 10:00 am - 9:00 pm India Time Full time,
Posted 1 month ago
2.0 - 6.0 years
0 Lacs
karnataka
On-site
As a Technical Specialist Principal Applications Analyst I, you will be responsible for leading the definition, design, and building of technology solutions to support business requirements. You will collaborate with business teams, development, QA, Dev Ops, and end users to define functional requirements, design, implement, and maintain software systems. Additionally, you will manage multiple complex projects that require cross-functional input and have experience in both custom and packaged/ERP solutions such as Oracle, Microsoft, and Salesforce. Your role will involve project delivery for large-scale global implementations, taking ownership of end-to-end project delivery for successful implementations. Your key responsibilities will include: - Understanding applications, business processes, system integration points, and data integration points to analyze requirements effectively - Managing multiple complex projects using Agile methodologies like SCRUM, Kanban, and Scaled Agile - Handling custom in-house built applications and packaged solutions such as Oracle, Microsoft, and Salesforce - Mentoring technical teams and providing recommendations for well-designed, fast-performing systems - Working with program management office and business relationship managers to implement projects and maintain systems within scope, priorities, and budget - Creating and presenting key requirements artifacts such as scope documents, business requirements documents, detailed specifications, use cases, and more - Interviewing non-technical managers to understand complex business rules/processes and create detailed requirements documentation Required qualifications for this role include: - Excellent functional skills with Oracle ERP R12 and Oracle SaaS Cloud - Expertise in functional documentation and coordination with business users for requirements mapping in Oracle EBS - Proficiency in PL/SQL, SQL, Workflow, Forms, Reports, XML Publisher, and Oracle Development Tools - Understanding of Oracle Advanced Pricing, Modifiers, pricing formulas in Oracle R12 and SaaS Cloud - Experience in Oracle Order to Cash, Order to Shipping cycles, and modules like OM, INV, and Shipping - Strong relational database understanding, software troubleshooting skills, and experience with change management tools - Ability to work in a fast-paced agile development environment with exceptional communication and presentation skills Preferred qualifications include: - Project management and/or product management experience - Good interpersonal and conflict resolution skills - Bachelor's degree in Computer Science, Information Technology, or related field - Additional certifications and experience with multi-level marketing companies would be advantageous This role requires at least 6 years of experience in the Technology/IT industry and business application/business analysis on an enterprise-wide system. You must have experience with packaged applications like Oracle, Microsoft, or Salesforce and complex multi-national application implementations. A Master's degree or related certifications would be considered a plus.,
Posted 1 month ago
5.0 - 8.0 years
7 - 10 Lacs
Mumbai
Work from Office
Role Purpose The purpose of this role is to lead DevOps team to facilitate better coordination among operations, development and testing functions by automating and streamlining the integration and deployment processes Do Drive technical solution support to the team to align on continuous integration (CI) and continuous deployment (CD) of technology in applications Design and define the overall DevOps architecture/ framework to for a project/ module delivery as per the client requirement Decide on the DevOps tool & platform and which needs to be deployed aligned to the customers requirement Create a tool deployment model for validating, testing and monitoring performance and align or provision for resources accordingly Define & manage the IT infrastructure as per the requirement of the supported software code Manage and drive the DevOps pipeline that supports the application life cycle across the DevOps toolchain from planning, coding and building, to testing, to staging, to release, configuration and monitoring Work with the team to tackle the coding and scripting needed to connect elements of the code that are required to run the software release with operating systems and production infrastructure with minimum disruptions Ensure on boarding application configuration from planning to release stage Integrate security in the entire dev-ops lifecycle to ensure no cyber risk and data privacy is maintained Provide customer support/ service on the DevOps tools Timely support internal & external customers escalations on multiple platforms Troubleshoot the various problems that arise in implementation of DevOps tools across the project/ module Perform root cause analysis of major incidents/ critical issues which may hamper project timeliness, quality or cost Develop alternate plans/ solutions to be implemented as per root cause analysis of critical problems Follow escalation matrix/ process as soon as a resolution gets complicated or isnt resolved Provide knowledge transfer, sharing best practices with the team and motivate Team Management Resourcing Forecast talent requirements as per the current and future business needs Hire adequate and right resources for the team Train direct reportees to make right recruitment and selection decisions Talent Management Ensure 100% compliance to Wipros standards of adequate onboarding and training for team members to enhance capability & effectiveness Build an internal talent pool of HiPos and ensure their career progression within the organization Promote diversity in leadership positions Performance Management Set goals for direct reportees, conduct timely performance reviews and appraisals, and give constructive feedback to direct reports. Incase of performance issues, take necessary action with zero tolerance for will based performance issues Ensure that organizational programs like Performance Nxtarewell understood and that the team is taking the opportunities presented by such programs to their and their levels below Employee Satisfaction and Engagement Lead and drive engagement initiatives for the team Track team satisfaction scores and identify initiatives to build engagement within the team Proactively challenge the team with larger and enriching projects/ initiatives for the organization or team Exercise employee recognition and appreciation Mandatory Skills: Kubernetes. Experience: 5-8 Years.
Posted 1 month ago
5.0 - 8.0 years
7 - 10 Lacs
Bengaluru
Work from Office
Role Purpose The purpose of this role is to lead DevOps team to facilitate better coordination among operations, development and testing functions by automating and streamlining the integration and deployment processes Do Drive technical solution support to the team to align on continuous integration (CI) and continuous deployment (CD) of technology in applications Design and define the overall DevOps architecture/ framework to for a project/ module delivery as per the client requirement Decide on the DevOps tool & platform and which needs to be deployed aligned to the customers requirement Create a tool deployment model for validating, testing and monitoring performance and align or provision for resources accordingly Define & manage the IT infrastructure as per the requirement of the supported software code Manage and drive the DevOps pipeline that supports the application life cycle across the DevOps toolchain from planning, coding and building, to testing, to staging, to release, configuration and monitoring Work with the team to tackle the coding and scripting needed to connect elements of the code that are required to run the software release with operating systems and production infrastructure with minimum disruptions Ensure on boarding application configuration from planning to release stage Integrate security in the entire dev-ops lifecycle to ensure no cyber risk and data privacy is maintained Provide customer support/ service on the DevOps tools Timely support internal & external customers escalations on multiple platforms Troubleshoot the various problems that arise in implementation of DevOps tools across the project/ module Perform root cause analysis of major incidents/ critical issues which may hamper project timeliness, quality or cost Develop alternate plans/ solutions to be implemented as per root cause analysis of critical problems Follow escalation matrix/ process as soon as a resolution gets complicated or isnt resolved Provide knowledge transfer, sharing best practices with the team and motivate Team Management Resourcing Forecast talent requirements as per the current and future business needs Hire adequate and right resources for the team Train direct reportees to make right recruitment and selection decisions Talent Management Ensure 100% compliance to Wipros standards of adequate onboarding and training for team members to enhance capability & effectiveness Build an internal talent pool of HiPos and ensure their career progression within the organization Promote diversity in leadership positions Performance Management Set goals for direct reportees, conduct timely performance reviews and appraisals, and give constructive feedback to direct reports. Incase of performance issues, take necessary action with zero tolerance for will based performance issues Ensure that organizational programs like Performance Nxtarewell understood and that the team is taking the opportunities presented by such programs to their and their levels below Employee Satisfaction and Engagement Lead and drive engagement initiatives for the team Track team satisfaction scores and identify initiatives to build engagement within the team Proactively challenge the team with larger and enriching projects/ initiatives for the organization or team Exercise employee recognition and appreciation Mandatory Skills: Google Cloud DevOps. Experience: 5-8 Years.
Posted 1 month ago
8.0 - 12.0 years
0 Lacs
karnataka
On-site
As a Pega Lead System Architect, you must have successfully led the implementation of 2 to 3 end-to-end project lifecycles. Your experience should include designing applications from scratch, creating situational layer cakes, and establishing Enterprise class structures. Additionally, you should have expertise in mapping Organization structures and following Data Modeling best practices. Your proficiency should extend to Pega API, Integration And JavaScript API, Listeners, and Email Channels. Knowledge of Object-oriented development concepts, Single Sign-On (SSO), Authentication, Role-Based Access Control (RBAC), Attribute-Based Access Control (ABAC), and Context-Based Access Control (CBAC) is essential. In this role, you will lead the development team technically, ensuring adherence to Pega best practices. Your responsibilities will encompass designing, implementing, and delivering user stories following Pega standards. Conducting code reviews, maintaining application quality compliance, and providing thought leadership are key aspects of the position. Collaboration with fellow team members and stakeholders across business and technical dimensions is crucial for solving complex business requirements. You will be expected to demonstrate forward-thinking regarding business and technology alignment, integrating new teams into the Pega framework efficiently. Developing a deep understanding of the Pega Platform and Strategic Applications is imperative. You will champion their use to enhance speed and efficiency, collaborating with the architecture team to establish and maintain architectural standards and a reuse strategy. Furthermore, you will be responsible for promoting best practices within the workflow & case management space. Your role will involve implementing and monitoring internal controls and governance for case management workflow. Ensuring compliance with Pega guardrails, promoting best practices, and governing the Pega support model are essential for the success of the projects. Moreover, you should have a solid foundation in Agile methodologies and the DevOps framework. Candidates applying for this position are required to have a BE/B. Tech/M.Tech/MCA/MBA or equivalent degree with a minimum of 11+ years of total experience, including at least 8+ years in Pega. A mandatory certification as a Pega Certified Lead System Architect is essential. If you meet the requirements and are interested in this opportunity, please send your updated resume to sanjaysingh@sunlife.com along with your Current CTC, Expected CTC, and Notice Period details.,
Posted 1 month ago
4.0 - 8.0 years
0 Lacs
karnataka
On-site
As a Business Analyst at Herbalife, you will collaborate with applications analysts to translate business and integration requirements into configurable designs and solutions. Your responsibilities will include designing, documenting, and maintaining system processes, engaging with global cross-functional teams, and analyzing enhancement requests. You will need to be proficient in software development lifecycles such as Waterfall and Agile, and AIM Methodology. Your role will involve analyzing business requirements, guiding the development team, and conducting functional testing across production support and projects. It is essential to understand key integration points and work cross-functionally to address challenges faced by business teams. As a mentor to less experienced Business Analysts, you will define customer requirements, facilitate communication, and follow documentation, software development methodology, and testing standards. Your ability to create key requirements artifacts like Scope Documents, Business Requirements Documents, and Business Process Mapping Diagrams will be crucial in this role. Moreover, you should stay updated on the latest IT advancements to modernize systems, prioritize tasks effectively, and work both independently and collaboratively in a high-pressure environment. Strong organizational skills, attention to detail, and the ability to work autonomously are desired qualities for this role. In terms of qualifications, you should possess excellent functional skills in Business CRM, exposure to ERP systems like Oracle and Salesforce, and hands-on troubleshooting experience. Proficiency in system architecture, analytical thinking, and change management tools is essential. Experience with DevOps Framework, SQL queries, and data analysis tools is also required. Ideally, you should have at least 5 years of experience in IT/Technology, covering ERP system process flows, and preparation of implementation documents. A Bachelor's degree in a related field or equivalent experience is necessary, while a Master's degree is preferred. Experience with cross-functional teams, international business, and proficiency in tools like MS Project and Visio would be advantageous. Lastly, as a Business Analyst at Herbalife, you are expected to uphold ethical standards, demonstrate leadership qualities, collaborate effectively, look beyond oneself, drive innovation, and adapt to change positively. Your ability to communicate clearly, work with diverse teams, and deliver results will be key to success in this role.,
Posted 1 month ago
5.0 - 8.0 years
7 - 10 Lacs
Bengaluru
Work from Office
Role Purpose The purpose of this role is to lead DevOps team to facilitate better coordination among operations, development and testing functions by automating and streamlining the integration and deployment processes Do Drive technical solution support to the team to align on continuous integration (CI) and continuous deployment (CD) of technology in applications Design and define the overall DevOps architecture/ framework to for a project/ module delivery as per the client requirement Decide on the DevOps tool & platform and which needs to be deployed aligned to the customers requirement Create a tool deployment model for validating, testing and monitoring performance and align or provision for resources accordingly Define & manage the IT infrastructure as per the requirement of the supported software code Manage and drive the DevOps pipeline that supports the application life cycle across the DevOps toolchain from planning, coding and building, to testing, to staging, to release, configuration and monitoring Work with the team to tackle the coding and scripting needed to connect elements of the code that are required to run the software release with operating systems and production infrastructure with minimum disruptions Ensure on boarding application configuration from planning to release stage Integrate security in the entire dev-ops lifecycle to ensure no cyber risk and data privacy is maintained Provide customer support/ service on the DevOps tools Timely support internal & external customers escalations on multiple platforms Troubleshoot the various problems that arise in implementation of DevOps tools across the project/ module Perform root cause analysis of major incidents/ critical issues which may hamper project timeliness, quality or cost Develop alternate plans/ solutions to be implemented as per root cause analysis of critical problems Follow escalation matrix/ process as soon as a resolution gets complicated or isnt resolved Provide knowledge transfer, sharing best practices with the team and motivate Team Management Resourcing Forecast talent requirements as per the current and future business needs Hire adequate and right resources for the team Train direct reportees to make right recruitment and selection decisions Talent Management Ensure 100% compliance to Wipros standards of adequate onboarding and training for team members to enhance capability & effectiveness Build an internal talent pool of HiPos and ensure their career progression within the organization Promote diversity in leadership positions Performance Management Set goals for direct reportees, conduct timely performance reviews and appraisals, and give constructive feedback to direct reports. Incase of performance issues, take necessary action with zero tolerance for will based performance issues Ensure that organizational programs like Performance Nxtarewell understood and that the team is taking the opportunities presented by such programs to their and their levels below Employee Satisfaction and Engagement Lead and drive engagement initiatives for the team Track team satisfaction scores and identify initiatives to build engagement within the team Proactively challenge the team with larger and enriching projects/ initiatives for the organization or team Exercise employee recognition and appreciation Deliver Mandatory Skills: JIRA. Experience5-8 Years.
Posted 1 month ago
5.0 - 8.0 years
7 - 10 Lacs
Bengaluru
Work from Office
Role Purpose The purpose of this role is to work with Application teams and developers to facilitate better coordination amongst operations, development and testing functions by automating and streamlining the integration and deployment processes Do Align and focus on continuous integration (CI) and continuous deployment (CD) of technology in applications Plan and Execute the DevOps pipeline that supports the application life cycle across the DevOps toolchain from planning, coding and building, testing, staging, release, configuration and monitoring Manage the IT infrastructure as per the requirement of the supported software code On-board an application on the DevOps tool and configure it as per the clients need Create user access workflows and provide user access as per the defined process Build and engineer the DevOps tool as per the customization suggested by the client Collaborate with development staff to tackle the coding and scripting needed to connect elements of the code that are required to run the software release with operating systems and production infrastructure Leverage and use tools to automate testing & deployment in a Dev-Ops environment Provide customer support/ service on the DevOps tools Timely support internal & external customers on multiple platforms Resolution of the tickets raised on these tools to be addressed & resolved within a specified TAT Ensure adequate resolution with customer satisfaction Follow escalation matrix/ process as soon as a resolution gets complicated or isnt resolved Troubleshoot and perform root cause analysis of critical/ repeatable issues Mandatory Skills: DevOps. Experience5-8 Years.
Posted 1 month ago
5.0 - 8.0 years
4 - 8 Lacs
Chennai
Work from Office
Role Purpose The purpose of this role is to lead DevOps team to facilitate better coordination among operations, development and testing functions by automating and streamlining the integration and deployment processes Do Drive technical solution support to the team to align on continuous integration (CI) and continuous deployment (CD) of technology in applications Design and define the overall DevOps architecture/ framework to for a project/ module delivery as per the client requirement Decide on the DevOps tool & platform and which needs to be deployed aligned to the customers requirement Create a tool deployment model for validating, testing and monitoring performance and align or provision for resources accordingly Define & manage the IT infrastructure as per the requirement of the supported software code Manage and drive the DevOps pipeline that supports the application life cycle across the DevOps toolchain from planning, coding and building, to testing, to staging, to release, configuration and monitoring Work with the team to tackle the coding and scripting needed to connect elements of the code that are required to run the software release with operating systems and production infrastructure with minimum disruptions Ensure on boarding application configuration from planning to release stage Integrate security in the entire dev-ops lifecycle to ensure no cyber risk and data privacy is maintained Provide customer support/ service on the DevOps tools Timely support internal & external customers escalations on multiple platforms Troubleshoot the various problems that arise in implementation of DevOps tools across the project/ module Perform root cause analysis of major incidents/ critical issues which may hamper project timeliness, quality or cost Develop alternate plans/ solutions to be implemented as per root cause analysis of critical problems Follow escalation matrix/ process as soon as a resolution gets complicated or isnt resolved Provide knowledge transfer, sharing best practices with the team and motivate Team Management Resourcing Forecast talent requirements as per the current and future business needs Hire adequate and right resources for the team Train direct reportees to make right recruitment and selection decisions Talent Management Ensure 100% compliance to Wipros standards of adequate onboarding and training for team members to enhance capability & effectiveness Build an internal talent pool of HiPos and ensure their career progression within the organization Promote diversity in leadership positions Performance Management Set goals for direct reportees, conduct timely performance reviews and appraisals, and give constructive feedback to direct reports. Incase of performance issues, take necessary action with zero tolerance for will based performance issues Ensure that organizational programs like Performance Nxtarewell understood and that the team is taking the opportunities presented by such programs to their and their levels below Employee Satisfaction and Engagement Lead and drive engagement initiatives for the team Track team satisfaction scores and identify initiatives to build engagement within the team Proactively challenge the team with larger and enriching projects/ initiatives for the organization or team Exercise employee recognition and appreciation Deliver No. Performance Parameter Measure 1. Continuous Integration, Deployment & Monitoring 100% error free on boarding & implementation 2. CSAT Manage service tools Troubleshoot queries Customer experience 3. Capability Building & Team Management % trained on new age skills, Team attrition %, Employee satisfaction score Mandatory Skills: Enterprise Platform Devops Tools. Experience: 5-8 Years.
Posted 2 months ago
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