Associate Director of Information Technology Shimmer HR Consultancy

15.0 - 20.0 years

0 Lacs

haryana

On-site

As an Associate Director in IT and ITSS at Client Services India, located in Gurugram Sec 49, you will be entrusted with the responsibility of overseeing and steering the IT function. Your role will involve close collaboration with group companies and IT stakeholders to ensure the delivery of services aligns with defined KPIs and SLAs, while maintaining robust internal controls and IT security framework. You will play a crucial part in enhancing the capability and standards of client services, supporting the growth and sustainability of AMHS through service delivery excellence. In this leadership position, you will be required to manage and enhance the IT shared services team to guarantee the smooth functioning of day-to-day IT operations for client entities and external clients. Your responsibilities will include finalizing and implementing an operational model for IT operations, overseeing various IT operation areas such as Azure infrastructure, security, network, testing, help desk, database management, application development, BI report development, devices management, IT policies, and data protection. Additionally, you will lead a team of IT professionals to ensure service delivery aligns with KPIs and SLAs, drive IT-specific programs, act as a CISO for Client Services, and collaborate with AMH Op-cos for IT-related requirements. You will also be responsible for fostering a culture of high performance, effective teamwork, and continuous improvement within the IT team. Your role will involve managing stakeholder relationships, ensuring service excellence, developing SLAs, facilitating service transition, and dealing with internal customer and supplier issues. Furthermore, you will drive innovation, operational excellence, and continuous improvement within IT boundaries to enhance profitability. To excel in this role, you should possess 15-20 years of experience in managing a client-service oriented IT function, with expertise in managing large corporate initiatives/projects, strategic thinking, relationship management, and team development. Strong program management skills, collaborative mindset, stakeholder engagement abilities, and experience in the services industry will be advantageous. You should also demonstrate flexibility to manage teams across different time zones and hold relevant educational qualifications in IT along with certifications in PMP, information security, and data privacy. If you are a proactive and result-oriented professional with a passion for driving IT excellence and team growth, this role offers an exciting opportunity to lead and innovate within a dynamic IT environment.,

Posted 3 days ago

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